Ashmasters Chimney Service, Inc.
7th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Ashmasters Chimney Service, Inc. has received 4.8 out of 5 stars based on 142 customer surveys.
5
127
4
10
3
3
2
2
1
0
7th year as a Best Pick Call
"Ashmasters has been serving the Northern Virginia area for over 20 years. We are Class A licensed and insured, and we have thousands of satisfied customers. If you are unsure about your chimney's condition, don't wait until it is too late. Call now for an inspection from our certified company."

Kevin Smith | President
Company Information
Services Offered
Ashmasters Chimney Service, Inc., offers residential and commercial chimney service and repair, including sweeping, relining, damper installation, concrete crowns, and all types of masonry repairs. The company specializes in brick work and chimney relining.
Warranty
Ashmasters offers a limited lifetime warranty on certain products.
Company History
The company was founded in 1996 by president and owner Kevin Smith, who also works in the operation as an estimator and general supervisor.
Employee Information
All of the company's employees wear uniforms and drive marked vehicles.
Licenses
#2705076859
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

Ashmasters Chimney Service, Inc. has received 4.8 out of 5 stars based on 142 customer surveys.
5
127
4
10
3
3
2
2
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
06/01/2017

“I had done some work on a house, and I didn't have a tall enough ladder to put the chimney cap, so I used them for that. They were fine I guess. I just sent them over there and they did it. I wasn't there for the actual work. I'd give them a C. Someone had called me. I sent them over there. I had explained exactly what I needed done. They sent somebody over there, and I guess they needed a taller ladder to get it done. I said, ‘OK. That's fine. Use the taller ladder.’ This was a couple of months ago. All I remember from it was they went over there on like a Friday and they went back on like a Friday and they did it, and I already given them the payment info and whatever guy I talked to, he was kind of rude about the whole thing. He was like, ‘Well, we're done with your survey.’ I was like, ‘OK. Thanks.’ ‘I'm calling for payment.’ I was like, ‘OK. I should have given you guys the payment. What was it? A couple of hundred bucks?’ He goes, ‘Huh. A Couple of hundred bucks? Try 400 dollars or whatever.’ I was like, ‘OK.’ I don't know. The guy at the end. The work was fine. They did a good job I guess. I never had any complaints from the customer. Maybe the guy had a long week and it was Friday, and he just didn't want to deal with it anymore. He was kind of a tool. He gets to the end and I'm just like, ‘Well, do you need the credit card? Because I thought I already dealt with the office.’ He was like, ‘No. No. I've got the card on file. I just need to run it.’ I was like, ‘OK. Run it.’ And he did. It went through. He was like, ‘Thanks,’ and hung up. I was like, ‘Jeez, man. All right. Whatever.’ So everybody except for that guy, whoever he was—I don't know his name—whoever he was, the follow-up guy. Their work was fine. No complaints on anything that way. It was just the guy. Maybe he had a long week. I don't know..”

Review by
06/01/2017

“It was absolutely positive. They have done yearly cleanings, inspections, and once we had them reline the chimney, and they did an amazing job on all accounts. Since the lining project, they had a couple of guys come in and they got into a hiccup because of the weird chimney that we have, and they got some guys from another project when they finished to come over and help and put everything they had into getting this thing done on time. It went really well. It's just like that all the time. They're just really honest and good, hardworking folks. And cheap. I'd give them an A+. I already have recommended them.”

Review by
06/01/2017

“They replaced the panels. I had an older chimney, and they replaced the wall. They were clean, quick, and neat. They had no problems with my fireplace. They just installed the new stuff. The workers were really nice. I didn't have any problems with them at all. They were recommended by another friend who had the same work done. I think it's just positive all the way around. I would say they’re an A.”

Review by
06/01/2017

“It was absolutely positive. They've done a variety of work from inspection and cleaning to replacing the insert in our fireplace. It has all been great. The guys they send out are knowledgeable, and you also feel that they're giving you an honest opinion on things and not just trying to upgrade or sell you on stuff. I'd rate them as an A.”

Review by
06/01/2017

“Ashmasters Chimney Service had to replace a bunch of the surface bricks on the outside of my chimney, and they put a stainless steel liner into my basement and installed my wood stove. They were quick. They did a good job. They cleaned everything up. I'd give them an A.”

Review by
06/01/2017

“Ashmasters Chimney Service cleaned the chimney. They do the chimney cleaning every year. They arrive on time. They're clean and neat, and they get it done quickly. A+ for them.”

Review by
06/01/2017

“They just cleaned my chimney. It was priced good, they showed up on time, left everything clean. Nothing to complain about. I would grade them an A.”

Review by
06/01/2017

“They just did a chimney sweep. They were fast and efficient. I'd give them an A.”

Review by
05/26/2017

“They did a chimney sweep. They were on time, and they were fast. They were clean. I'd say they’re an A+.”

Review by
05/26/2017

“They did general chimney cleaning. They're always timely, and they're very quick, and they do a good job. I'd give them an A grade.”

Review by
05/26/2017

“They've done work probably about four or five years ago. They did a great job. They cleaned the chimney. They replaced the mortar in a chimney. They did the coping on the top of the chimney. Their workmanship has held up for five years. I'd give them a B+.”

Review by
05/26/2017

“They cleaned the chimney and did some repairs to the top around the flu. Reasonable rate. Quick return. Pleasant to talk to and work with. They educated us on how to properly upkeep our chimney. I'd give them an A+. I have recommended them.”

Review by
05/26/2017

“We had some cracks, so they had to fix those. Just really nice people to deal with. Really easy. Nothing else memorable about the customer service or workers. We liked them. We'll definitely use them again in the future. Give them an A.”

Review by
05/26/2017

“Ashmasters Chimney Service fixed some masonry work that was in the fireplace box between the cinderblocks that needed new cement, and they cleaned the chimney, and they put a chimney cap on as well. They were pretty fast, flexible on their schedule, and polite. I'd give them an A-.”

Review by
05/26/2017

“It was very positive. Ashmasters Chimney Service cleaned out a chimney pipe for my wood stove. They cleaned it out from the bottom, which I thought was awesome. They didn't need to go up on the top of the roof. They had the proper tools to go from the bottom; they cleaned it out from the bottom. They showed me how to do it myself next time. I'd give them an A+.”

Review by
05/26/2017

“Not as positive as it has been in the past. They just cleaned up the chimney this year. I don't feel like it was quite as thorough as it has been in the past. In the past, someone is going up on the roof and checking my chimney and everything from the top. They never went up on the house and said, ‘Everything looked great.’ The punctuality and cleanliness were fine. I don't think they were as thorough as they were from the start. They've been up multiple times on my house. I've had a great experience in the past, so I can't judge all experiences as one.”

Review by
05/21/2017

“They cleaned my chimney. They were on time and fast. Actually I have been using them for several years; they originally installed a stainless steel liner in my chimney and patched the cap on the roof. They did a clean job too—they didn't get dust in my house. I would grade them as an A.”

Review by
05/21/2017

“I just had to clean it up and that's it. It was just average, not bad but good. I would grade them a B.”

Review by
05/20/2017

“They cleaned the dryer vent and the chimney. I think he was courteous and did a good job. I would rate them as an A.”

Review by
05/20/2017

“They cleaned out my chimney last fall. I'd give them an A. They were good. I would definitely recommend them.”

Review by
05/20/2017

“They certainly did work for me. It was absolutely positive. I had not had my chimney or fireplace cleaned for a very long time, so Ashmasters Chimney Service came and inspected it and cleaned it all up and gave me a good report. I had a whole lot of questions. They were able to answer everything in a very informed kind of way. They did not treat me like a stupid old lady or anything like that. They were very respectful, very professional, and on time. They were very efficient in terms of just coming in, doing their work. Everything was very clean. They were just really nice, friendly guys. I'd absolutely give them an A. I already have recommended them.”

Review by
12/02/2016

“The crew is conscientious and quick. I had a liner installed. Actually, I’ve had more than one experience with them and they’ve all been great. They've done a crown for me and a liner. They’re always professional and clean. They make sure that they lay down plenty of tarps when they’re working. They’re a very responsible and professional company. I would give them A+. I would recommend them, for sure. ”

Review by
12/02/2016

“We had a very positive experience with Ashmasters Chimney Service. We’ve used them two different times, last year and this year, and we sort of have a complicated chimney. We didn’t realize that, of course, until after we purchased the house. What I really liked about them is they didn’t make me feel like they were just trying to make the most money. There was an option that was very expensive, and then another option that was just sort of a Band-Aid option until we wanted to invest more heavily. I liked that they gave us options. I felt that it was a compelling customer strategy and, frankly, it made us more likely to use them in the future. It was an experience worthy of an A grade.”

Review by
12/02/2016

“I have been using them now for a couple of years and they've actually done some work on our chimney. The people who come out to do the work are always on time. They do a great job and they’re very clean. I would recommend them to anybody who is looking for someone new because they’re so reliable. I would give my overall experience with them an A+. ”

Review by
12/02/2016

“They serviced our chimney. They’ve done some work and repairs. We usually call them whenever we need something. They’re easy to schedule with, and the price seems fair. We have not had any problems since they've conducted the repairs. We would use them again. I’d give them am A+. We’d certainly recommend them. ”

Review by
12/02/2016

“They were timely, and they came when they said they were going to come. They worked pretty quickly, as far as I know. They do a good job, but it’s kind of hard to tell because I don’t climb up the chimney and look, but it seems to be cleaned out. I guess I’d give them an A for my experience with them.”

Review by
12/02/2016

“I like that they’re always on time and that they come within the scheduled timeframe. I’d give them an A+.”

Review by
12/02/2016

“It was fine. I would give my overall experience a B+ or an A-, I guess. They were professional. I had no issue with them.”

Review by
12/02/2016

“They had to put a new pipe in, which was required for a new boiler. The grade I would give my overall experience would be an A.”

Review by
12/02/2016

“They had to take an extra step in order to do the job, and they just took care of it instead of giving me a call. They deserve an A for that.”

Review by
12/02/2016

“Ashmasters Chimney Service was very professional and, in my opinion, they did good work. I’d give them an A for my overall experience. ”

Review by
12/02/2016

“They were fine. They got here when they said they would. They didn’t take long and they didn’t make a mess. It was an A+ experience.”

Review by
12/02/2016

“They were good. I would grade them with an A. I’ve used them for years and I’m not going to change. I have already recommended them.”

Review by
12/02/2016

“I had no complaints about their work. The work was excellent. I’d give them an A.”

Review by
12/02/2016

“I’d give them a B+. There is nothing that stood out in my experience with them.”

Review by
12/02/2016

“Nothing jumps out about my experience with them, but I’d give them an A+.”

Review by
12/02/2016

“They were fine. I’d give them an A+ for my overall experience.”

Review by
12/02/2016

“Ashmasters Chimney Service were on time. I like that. They were here when they were supposed to be here, and they called before they arrived. I’d give the job an A+.”

Review by
12/02/2016

“We’ve used them for about five years now. Their pricing is very consistent and fair. They show up exactly when they say they’re going to show up and that says a lot these days. I’d say they are an A+ company.”

Review by
12/02/2016

“They did a good job. They showed up when they said they would, and they didn’t take very long. They didn’t charge me a whole lot. Overall, I’d give them an A+. I have already recommended them.”

Review by
07/27/2015

“Ashmasters was clean, efficient, and did what I paid them to do. They cleaned the chimney, and they did a great job, didn’t make a mess, and cleaned up before they left. I’d give them an A.”

Review by
07/27/2015

“They were prompt, courteous, cleanly, and the price was great. They were sweeping my chimney. This was the first time I used them. I would say A, they were great, and I'm going to use them again.”

Review by
07/27/2015

“They're quick and punctual. They put a chimney liner in, fixed the crowning on top of my chimney, and put a new damper in. It took one day—they were in and out. I’ll give Ashmasters an A.”

Review by
07/27/2015

“They were prompt and returned phone calls. They provided a quote, and the cost met the quote. They were doing some repointing on the chimney, and they also put in a new lock top damper.”

Review by
07/27/2015

“Ashmasters cleaned my chimney, and I didn't have any problems with fires this past winter. They didn't leave a mess. I chose them because I was looking for a company that was close.”

Review by
07/27/2015

“The price was right, and they seemed to know what they were doing. They cleaned our chimney, and everything was clean when they left. They put in an insert and a stainless steel pipe a few years ago.”

Review by
07/27/2015

“Ashmasters did a nice job. They cleaned out my chimney, and they did a pretty good job. We did a little cleanup, but he did a pretty good job cleaning it up. They're good. I didn't have any problems with them.”

Review by
07/27/2015

“They did a great job. We were selling our house, and Ashmasters fixed the flashing around the top of the chimney, and they cleaned it as well. We had no problems.”

Review by
07/27/2015

“I liked that their prices seemed reasonable, and they did the job. They just cleaned the chimneys. We chose them based on their availability and prices. It sounds excellent to me.”

Review by
07/27/2015

“They were quick and efficient. They cleaned the chimney and did a slight repair. The work area looked fine, and they did a good job cleaning up. I have used them once before.”

Review by
07/27/2015

“There were two guys that came to fix something, and they were very pleasant and very nice. They took care of some kind of brickwork that needed to be done. They earned an A.”

Review by
07/27/2015

“They were prompt and courteous, and they cleaned up after themselves. They did a chimney cleaning. It was blind luck that we chose them. An A would be fine for Ashmasters.”

Review by
07/27/2015

“They do a good service for us. They're prompt and efficient, and they do a good job. They sweep the chimney, and they did the chimney cap.”

Review by
07/27/2015

“They’ve been coming for a couple of years and cleaning our chimney. They do a great job, and they take care of everything. I would say they’re an A.”

Review by
07/27/2015

“They were efficient and gave me a good estimate. They did a repair. There wasn't much to clean up. They were excellent.”

Review by
07/27/2015

“Ashmasters was awesome. They were quick and honest. We actually had a problem, and they assessed it fairly. The lining inside the chimney had collapsed and was bringing in carbon monoxide. They sent someone out to assess it, and they rearranged and came out a little quicker and did it all in one day.”

Review by
07/27/2015

“I had them repair some brickwork where I had brick mortar. I had a crack on the front of the brick of the house, and I used Ashmasters because they had a masonry background. They were great. They were on time. I had masonry they had to color match, and they knew how to do a color match to get it to look like it would kind of age in place.”

Review by
07/27/2015

“We had a good experience with them. They were quick. They just did a chimney clean for us nothing to extensive. They could have done better, it was all over the fireplace and I had to scrub it for two days to try to get all the soot off. Our fireplace was white so that could've been better sure. I would say B. I would recommend them.”

Review by
07/27/2015

“I liked that I got what I paid for. It was a chimney recap and just some upkeep on our chimney in a newly purchased home. The work took about four hours. They came out, they gave me a quote, they showed me pictures before, told me what I needed, and gave me a fair price.”

Review by
07/27/2015

“Ashmasters fixed something in the chimney and some bricks that were misplaced. They did fine. They were clean and very pleasant. They did most of the work outdoors, so they didn't really have to come in that much. We had no complaints.”

Review by
07/27/2015

“They were fair, and they came back with us with a cheaper bid than they previously gave us. They replaced the inside of the chimney for metal because I guess all of the innards had kind of broken down. It took a couple of hours.”

Review by
07/27/2015

“They did a chimney repair for us. We had a flue that needed to be replaced in the chimney. They were clean, thorough, and finished it as they said they would. I think I was referred to Ashmasters by a contractor friend of mine.”

Review by
07/27/2015

“They’re efficient, they're here when they say they're going to be here, and they're very clean. They just did basic chimney cleaning this time around. It would be an A for them because we didn't have any complaints or anything.”

Review by
07/27/2015

“The two guys showed up on time and did all of the work. I didn't have to do anything before or after. They were cleaning out the chimney and fireplace. They put down cloths during the work, and everything was very clean when they left. Ashmasters is an A—no complaints.”

Review by
07/27/2015

“The service was great. We had a flue cover on the top of our chimney that needed to be replaced. They were on time and did a good job, and they did what they said they were going to do and kept the site clean. They did things that we expected.”

Review by
07/27/2015

“They came and did the job they quoted for the amount they quoted, and it was very quick and easy. They cleaned our chimney and then did a chimney inspection. They came back a couple of days later and repaired our chimney and our front stoop.”

Review by
07/27/2015

“They were on time, they appeared to be very knowledgeable, and they shared the information. They just didn't look and walk away. They shared the information about the chimney, and they told us what they were going to do. They had to come back a second day because it took longer than they thought, and because it started raining. So, they had to come back a second day and finish. They were very polite, and they cleaned up their mess. We got a new hot water heater, and the old hot water heater went through the chimney. The new one had to go through the chimney again, but the chimney had to be inspected because they had to pass the city code in order to put the hot water vent up the chimney. When they did the inspection, they found that there was a lot of corrosion, so the chimney had to be lined so they could vent the hot water heater gasses out of the chimney. I would say Ashmasters deserves an A because these guys cleaned up inside and outside.”

Review by
07/27/2015

“The technician came out to clean the chimney, but he also checked to see if my damper was broken. He was able to assess that it wasn’t, and he took the time to kind of show me how to use it properly. I just felt that he went above and beyond what he came out to do and was really helpful. The two guys showed up on time and did all of the work. I didn't have to do anything before or after. They were cleaning out the chimney and fireplace. They put down cloths during the work, and everything was very clean when they left. Ashmasters is an A—no complaints.”

Review by
07/27/2015

“They were very prompt, and they were very polite. They went right to their business and were able to identify what the problem was. The price was reasonable, and it was two trips. The man came out with an estimate first, they came back to do part of the job, and then they had to come and do the second part of the repair work. The capstone on the chimney itself and some of the grouting around the brick needed to be replaced and then also the flue for the exhaust in the bathroom had to be—it was beginning to rust so they replaced all that.”

Review by
07/27/2015

“They were efficient. They were upfront about the cost. They just did a routine chimney clean. It was the first time using them. I would say a B, it was a very fast service but typically when people come into my home I prefer they take their shoes off or use booties most well regarded contractors will cover their shoes before they try to walk into a home. I have to tell them, they tried to walk in with their dirty shoes and I asked will you please cover your shoes or take them off. I would recommend them.”

Review by
07/27/2015

“I had some more work done and I had a guy because of the cost said I need to catch another quote because it was close to $2000. The guy came down and showed me pictures of the work that wasn't done on the top of my chimney. I had huge cracks on the top of my chimney that weren't addressed at all. I didn't even know about it till the other company came to show me pictures. Noticeable cracks. So these guys just gouged me. I was happy with them but They get a D.”

Review by
07/27/2015

“They swept the chimney. First of all, they were exact. They told me how much it was going to cost and what was involved, and they gave me a time that was convenient for me. They came on time, and they were very clean. They had their vacuum cleaner and their booties—they had everything. They were very professional—no nonsense. I liked them. They had worked for me before, so I called them again. I think they are an A.”

Review by
07/27/2015

“They have done quite a bit of work for us. They are prompt, and they don't leave a mess like some of the other chimney sweeps do. I've actually got two different houses, and they clean the chimneys for me in both of them. They have done a new liner in actually both houses now, and they are very clean, very neat, and very precise. The price that was given to me was the price it was. I'm very happy with Ashmasters.”

Review by
07/27/2015

“They were actually cleaning the chimney and repairing it—they put a big, long tube in it. They were very thorough, and they talked about the details of what they would be doing even though I didn't understand some of the words. They brought it down to my level so I could understand what they were doing. I liked that they were on time. I’d say they get an A.”

Review by
07/27/2015

“Both technicians were very polite. They did everything to prevent any dirt getting in the house, and they cleaned up after themselves. They explained everything they were doing and offered some suggestions on some other things I had not considered. The work was of good quality. Initially, they did a sweep, and that resulted in putting in a liner. I would give them an A.”

Review by
07/27/2015

“They were on time, and they appeared to be very knowledge­able. They were very polite, and they cleaned up afterward. I’d give them an A. They were responsive, and they seemed very honest in determining what work needed to be done. They replaced a flue, did a new cap, and resealed some bricks. We chose them because the owner was very forthright in our conversation. I would go with an A for them.”

Review by
09/17/2014

“They did chimney cleaning, an inspection, and a dryer vent cleaning. As usual, they were professional and efficient. They arrived when they said they would, and they were done way earlier than the time they had allotted for our work case scenario. They’ve done work in our community in years past, so I think I used them several years ago. They get an A rating from me.”

Review by
09/17/2014

“Our condo association requires us to have our chimneys inspected and cleaned if necessary, and our dryer vents have to be cleaned every other year. I selected Ashmasters because they were getting so many calls from our neighborhood that they made a package deal to do both inspections and the cleaning for a specific price in our condo community—that’s the reason they came out to my condo to do work. I would definitely give them an A. They were courteous, they were thorough, and they did the work that they promised with no issues.”

Review by
09/17/2014

“They had to recement the top of the chimney, and then they also put an additional cover on. They had put a cover on one part a couple of years before, but not on the other one. I’ve been doing business with them for probably six to eight years—maybe longer than that—and I'd give them an A.”

Review by
09/17/2014

“They replaced a cap on my chimney, and it looks great. The price was more than fair, and I’ve had no issues since they did the work. I used them because my neighbors used them. I'd give Ashmasters an A rating.”

Review by
09/17/2014

“They repaired and cleaned the chimney. They gave us good service. I heard about them from a recommendation, and I'd give them an A grade.”

Review by
09/17/2014

“They repaired some of the mortar. They were prompt, very clean, professional, and quick. We haven’t had any problems since. I'd give them an A.”

Review by
09/17/2014

“They did the inspection and left. The chimney did not need cleaning. I'd give them an A.”

Review by
09/17/2014

“Ashmasters removed a wood stove from our house and closed the opening off up on the roof. They arrived on time and cleaned up afterward. They did excellent work.”

Review by
09/17/2014

“They’ve done chimney cleaning for us. We had a chimney fire, and they’ve done a whole bunch of stuff. They’ve done a great job. I'd grade their service an A.”

Review by
09/17/2014

“Everything went very well. There wasn’t much to the work, and all I know is that there weren’t any problems. They got there on time, they were polite, and they made sure they didn’t make a mess. I'd rate them an A.”

Review by
09/16/2014

“They did an inspection for the chimney and for the dryer, and everything was all right. He was on time, he answered all of my questions all right, and he was pretty fast. They earned an A.”

Review by
09/16/2014

“They replaced the liner in our chimney and fixed the outside. We called them, and they did the job. The work was great, and the price was good. I'd give them an A.”

Review by
09/16/2014

“They cleaned my chimney. They were very fast, and they were prepared. They did a good job and cleaned up after themselves—it all went well. I'd give them an A.”

Review by
09/16/2014

“They did fireplace and chimney cleaning, and they also did dryer duct cleaning. I had no problems—we had no issues at all with them. I'd give them an A grade.”

Review by
09/16/2014

“They were on time and had a good price. They did what they said they would do, and it looks good. I liked the quality of their work. I’d rate their work an A.”

Review by
09/16/2014

“They did some general repairs for us on our chimney. They were very professional, they got here on time, and they cleaned up after themselves. I think Ashmasters deserves an A.”

Review by
09/16/2014

“They did a dryer vent cleaning and a chimney inspection. I'd rate their service an A.”

Review by
09/16/2014

“I’ve been using them for years. They come every year and clean my chimney. I'd give them an A.”

Review by
09/16/2014

“They cleaned the chimney. They did it in a timely manner. It was OK work. I'd give them a B.”

Review by
09/16/2014

“Ashmasters was respectful and knowledgeable—everything you want a contractor to be. They did a good job.”

Review by
09/16/2014

“I'd grade them an A. They were quick, and everything worked out well.”

Review by
09/16/2014

“They did a chimney sweep. The guys are friendly and neat, they clean up, and they're quick and on time. I'd give Ashmasters Chimney Service an A.”

Review by
09/16/2014

“They came in and cleaned our chimney. They did it quickly, and it didn’t cost a lot. It was all good. I'd rate them an A.”

Review by
09/16/2014

“Ashmasters put a chimney cap on, and we’ve had the chimney cleaned too. The customer service was good. I'd rate their company an A.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: