Master Chimney Sweepers
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Master Chimney Sweepers has received 4.8 out of 5 stars based on 121 customer surveys conducted through GuildQuality.
5
101
4
16
3
4
2
0
1
0
5th year as a Best Pick Call
"'Trusted since 1977'. Our employees are some of the most experienced career chimney sweeps in the industry. This allows us to provide the best experience possible and create a lifelong relationship with every customer."

Bill Heffernan | President
Company Information
Services Offered
Master Chimney Sweepers offers chimney cleaning, sweeping, relining, and Level 1 and Level 2 video chimney inspections. The company also offers chimney cap installation and damper installation.
Services Not Offered
Master Chimney Sweepers does not offer tuck-pointing or brickwork services or repair.
Warranty
Master Chimney Sweepers offers a 100 percent customer satisfaction guarantee.
Company History
The company started in 1977.
Distinctions
Master Chimney Sweepers is a member of the National Chimney Sweep Guild and the Massachusetts Chimney Sweep Guild. Sweeps are Certified Chimney Professionals (CCP) or are certified by the Chimney Safety Institute of America (CSIA).
Employee Information
Employees wear uniforms and drive marked vehicles.
Additional Information
The company sells products by HY-C, Gelco, Olympia, and M&G DuraVent.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
197 W Central Street
Natick, MA 01760
Hours
Mon
8:00 am - 4:00 pm
Tue
8:00 am - 4:00 pm
Wed
8:00 am - 4:00 pm
Thu
8:00 am - 4:00 pm
Fri
8:00 am - 4:00 pm
Sat
Closed
Sun
Closed
Licenses
HIC 102515, CSSL-099841

Compiled Score:

Master Chimney Sweepers has received 4.8 out of 5 stars based on 121 customer surveys conducted through GuildQuality.
5
101
4
16
3
4
2
0
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/13/2021

“We had a leaking problem with our chimney, and we expected it to be fixed, and they did fix it. And because we had a good experience with them, we expect the next repair to be perfect.”

Review by
08/13/2021

“They came in on time, they did exactly what we agreed on doing, and they worked on what they needed to do. They were very professional, and I could tell they were happy while doing the work. It was a great service.”

Review by
08/13/2021

“The guy that did the work was great.”

Review by
07/14/2021

No review comments provided

Review by
07/14/2021

“I'd like to recognize Jake, who cleaned chimney. I'd also like recognize the representative I spoke with on the phone. (David or Mike?) The representative was very knowledgeable about older buildings.”

Review by
07/14/2021

“They met/exceeded my expectations that they took care of it, cleaned up after they finished; everything was fine!”

Review by
07/14/2021

“They came on time, were efficient, and did what I needed them to do.”

Review by
06/07/2021

“I would like to recognize the technician for his exceptional service.”

Review by
06/07/2021

No review comments provided

Review by
06/07/2021

“They are punctual and professional.”

Review by
06/02/2021

“I would give Master Chimney a five-plus, plus, plus if I could. They are the best company I have ever worked with. They are very serious and want to do their work well. They are safe and want the customer safe. They are incredible. The actual work is great. They are caring for the customer from the top of the organization from Randy to the person coming out Vinny. I really appreciate and respect them.”

Review by
06/02/2021

“The sweeper arrived on time, was courteous and efficient.”

Review by
06/01/2021

No review comments provided

Review by
06/01/2021

“I would like to recognize Tony who came out and did it.”

Review by
06/01/2021

“They were courteous, and did a good job!”

Review by
06/01/2021

“I would like to recognize Matthew for his exceptional service.”

Review by
06/01/2021

No review comments provided

Review by
06/01/2021

“The work met or exceeded expectations. The chimney cap work was very good.”

Review by
06/01/2021

“I would like to recognize the person they sent to do the job. He did it, was here on time, and did the job without incident. He explained to me what was going on and left.”

Review by
06/01/2021

No review comments provided

Review by
06/01/2021

“They were easy to work with.”

Review by
03/27/2021

“Jobs done right.”

Review by
03/24/2021

“They did a very complete job.”

Review by
03/23/2021

No review comments provided

Review by
03/22/2021

“I don't have any friends.”

Review by
03/22/2021

“Excellent work. Worker's were knowledgeable and friendly.”

Review by
03/22/2021

No review comments provided

Review by
03/20/2021

“Tony was exceptional.”

Review by
03/20/2021

“I would like to recognize whoever showed to do the work. I remember our conversation. He was fantastic.”

Review by
03/20/2021

“The installer was exceptional.”

Review by
03/19/2021

“They met all of my expectations.”

Review by
03/16/2021

“They met all of my expectations.”

Review by
03/16/2021

“Master Chimney Sweepers met my expectations with the chimney sweep.”

Review by
03/16/2021

No review comments provided

Review by
03/15/2021

No review comments provided

Review by
03/15/2021

“See below ?excellent professional service, attention to detail, and ability to solve issues.”

Review by
03/15/2021

“I would recommend them because they were very professional and their service was great”

Review by
03/15/2021

No review comments provided

Review by
03/15/2021

No review comments provided

Review by
03/15/2021

“I had all my questions answered and the customer experience was fantastic.”

Review by
03/15/2021

“They were professional and I am very happy they responded the same day. I couldn't use my furnace in the wintertime.”

Review by
03/15/2021

No review comments provided

Review by
03/15/2021

No review comments provided

Review by
03/15/2021

“Company is prompt and thorough. Always cleans up after themselves.”

Review by
03/15/2021

No review comments provided

Review by
03/15/2021

No review comments provided

Review by
03/12/2021

No review comments provided

Review by
03/12/2021

“The technician while working on the furnace knocked out one of the connections from the sewer line. He notified me right away stating it was his mistake. We shut off the water, called the water department, and a plumber. He had to wait around for that and then finish his job. He called into the home office. They were able to take $100 off the bill.”

Review by
03/12/2021

No review comments provided

Review by
03/12/2021

“Vinny was our technician, and I liked him.”

Review by
03/12/2021

No review comments provided

Review by
03/11/2021

“The technician that was here in December of 2020 was very nice.”

Review by
03/11/2021

No review comments provided

Review by
03/11/2021

“I have used Master Chimney Sweepers for years and I really appreciate their annual call to remind me of cleanings”

Review by
03/11/2021

No review comments provided

Review by
03/11/2021

“The person that came out was very good.”

Review by
03/11/2021

“They always do a great job.”

Review by
03/11/2021

“Mark was exceptional.”

Review by
03/11/2021

No review comments provided

Review by
03/11/2021

No review comments provided

Review by
03/11/2021

“They took care of my house and cleaned up very well. They left no mess.”

Review by
03/11/2021

“They are very professional.”

Review by
03/11/2021

No review comments provided

Review by
03/11/2021

“I would like to recognize the guy that does the cleaning for us. He has been excellent.”

Review by
03/11/2021

“Reliable. Personable technicians. Respectful of house and belongings.”

Review by
03/11/2021

“They met my expectations.”

Review by
03/11/2021

“We have used the company for chimney cleaning for many years and are always satisfied with their work and expertise.”

Review by
03/11/2021

“Master Chimney Sweepers met my expectations with the cleaning of my chimney.”

Review by
03/11/2021

No review comments provided

Review by
03/10/2021

“They met my expectations with having a lot of information and being very detail oriented.”

Review by
03/10/2021

“Master Chimney is great to work with. They clean our chimney and wood stove each year, and do a thorough inspection. They even gave us advice when we had a leak in the roof, next to the flashing. Their suggestions solved the problem!”

Review by
03/10/2021

“They met my expectations by identifying the problem and correcting it.”

Review by
03/10/2021

“Im sorry I don't remember the name of the person who cleaned the chimney, but he was very efficient, effective and courteous. He did a great job.”

Review by
03/10/2021

No review comments provided

Review by
03/10/2021

No review comments provided

Review by
03/10/2021

“They do a great job but are expensive.”

Review by
03/10/2021

No review comments provided

Review by
03/10/2021

No review comments provided

Review by
03/10/2021

No review comments provided

Review by
03/10/2021

“Timely arrival for scheduled appointment with a competitive price and installation of chimney cap and evaluation of chimney.”

Review by
03/10/2021

“I would like to recognize Mark for exceptional service.”

Review by
03/10/2021

“They were very friendly.”

Review by
11/16/2019

“Every technician who has come on a call has been excellent. I have used Master Chimneysweeps for years.”

Review by
11/16/2019

No review comments provided

Review by
10/14/2019

No review comments provided

Review by
10/14/2019

No review comments provided

Review by
10/05/2019

“They were on time, as to what they said they would be. That is certainly a plus!”

Review by
10/04/2019

No review comments provided

Review by
10/02/2019

“They did a good job. They were wonderful.”

Review by
10/01/2019

“To y was wonderful.”

Review by
10/01/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

“Master Chimney Sweepers met my expectations because they did a nice job for us.”

Review by
09/30/2019

“They are polite, helpful, and very willing to adjust the time if need be. They are a pleasure to work with!”

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/25/2019

“I would recognize Mark for his exceptional service. He is the guy that routinely comes in.”

Review by
09/24/2019

“I would like to recognize Matt for his exceptional service.”

Review by
09/24/2019

No review comments provided

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