Master Chimney Sweepers
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Master Chimney Sweepers has received 4.8 out of 5 stars based on 122 customer surveys.
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22
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3rd year as a Best Pick Call
"Our employees are some of the most experienced career chimney sweeps in the industry. This allows us to provide the best experience possible and create a lifelong relationship with every customer."

Bill Heffernan | President
Company Information
Services Offered
Master Chimney Sweepers offers chimney cleaning, sweeping, repair, relining, and inspections. The company's additional services include chimney cap installation, tuck-pointing, fireplace repair, and damper installation.
Warranty
Master Chimney Sweepers offers a 100 percent customer satisfaction guarantee.
Company History
The local company has been serving residential customers since 1977.
Distinctions
Master Chimney Sweepers is a member of the National Chimney Sweep Guild and the Massachusetts Chimney Sweep Guild. Sweeps are Certified Chimney Professionals (CCP) or are certified by the Chimney Safety Institute of America (CSIA).
Employee Information
Employees wear uniforms and drive marked vehicles.
Additional Information
The company sells products by HY-C, Gelco, Olympia, and M&G DuraVent.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
197 W Central Street
Natick, MA 01760
Hours
Mon
8:00 am - 4:00 pm
Tue
8:00 am - 4:00 pm
Wed
8:00 am - 4:00 pm
Thu
8:00 am - 4:00 pm
Fri
8:00 am - 4:00 pm
Sat
Closed
Sun
Closed
Licenses
HIC 102515, CSSL-099841

Compiled Score:

Master Chimney Sweepers has received 4.8 out of 5 stars based on 122 customer surveys.
5
98
4
22
3
2
2
0
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/16/2019

“Every technician who has come on a call has been excellent. I have used Master Chimneysweeps for years.”

Review by
11/16/2019

No review comments provided

Review by
10/14/2019

No review comments provided

Review by
10/14/2019

No review comments provided

Review by
10/05/2019

“They were on time, as to what they said they would be. That is certainly a plus!”

Review by
10/04/2019

No review comments provided

Review by
10/02/2019

“They did a good job. They were wonderful.”

Review by
10/01/2019

“To y was wonderful.”

Review by
10/01/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

“Master Chimney Sweepers met my expectations because they did a nice job for us.”

Review by
09/30/2019

“They are polite, helpful, and very willing to adjust the time if need be. They are a pleasure to work with!”

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/25/2019

“I would recognize Mark for his exceptional service. He is the guy that routinely comes in.”

Review by
09/24/2019

“I would like to recognize Matt for his exceptional service.”

Review by
09/24/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Mark has cleaned and serviced my chimney for a number of years. He has always been very pleasant and professional. If I have had any questions, he has always taken the time to answered them. I trust his judgment should any problem arise with either the chimney or fireplaces. He has always left the area clean and I have never had to pick up after he is finished.”

Review by
09/23/2019

“Professional, cleans up after themselves and prompt”

Review by
09/23/2019

No review comments provided

Review by
09/20/2019

“The technician from Master Chimney Sweepers was very polite and courteous.”

Review by
09/20/2019

No review comments provided

Review by
09/20/2019

“They gave us good advice about maintaining our chimney and it helped to make us feel safer in regards to using it.”

Review by
09/20/2019

No review comments provided

Review by
09/20/2019

“They did a good job.”

Review by
09/20/2019

No review comments provided

Review by
09/19/2019

“They are always prompt and do great work.”

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

“The young man who did the work was fantastic! He's been here before, but I can't remember his name off the top of my head - sorry!”

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“we've had two very nice young men service our burner for the past, well years. they both have been very good”

Review by
02/12/2019

“Master Chimney Sweepers met or exceeded my expectations. They were courteous, on time, professional, and it was all done at a good price.”

Review by
02/11/2019

“They were timely, they did a thorough job, and they were in and out efficiently.”

Review by
02/06/2019

No review comments provided

Review by
02/06/2019

No review comments provided

Review by
02/06/2019

“It's a very professional company and I did just recommend them to a friend, I think very good.”

Review by
02/06/2019

“They exceeded my expectations in all areas.”

Review by
02/06/2019

“I was satisfied with all of it.”

Review by
02/06/2019

“I was satisfied with Master Chimney Sweepers timeliness and level of professional work.”

Review by
02/06/2019

“They met all of our expectations!”

Review by
02/04/2019

“I would like to recognize the two technicians who came to my home. One was responsible for cleaning and inspecting the chimney, the other was a mason. I was impressed with everyone that Master Chimney Sweepers sent to us.”

Review by
02/02/2019

“They did the job well.”

Review by
02/02/2019

No review comments provided

Review by
02/01/2019

“They did a really thorough job of explaining our non-standard chimney system to us.”

Review by
01/30/2019

“The thoroughness of the communication.”

Review by
01/29/2019

“They are diligent, and they come on time. They have quality staff.”

Review by
01/29/2019

“I was most satisfied with them because they just do good work.”

Review by
01/29/2019

“All areas met my expectations. The technician was pleasant and knowledgeable. He was good to work with.”

Review by
01/29/2019

“At one point I needed to reschedule because of the gas explosion issue that happened here in Andover, so they were super cordial with getting back to me in a timely fashion to reschedule for a safer time. Now that we're a customer of theirs, they're very good about sending out discounts for different seasons. They stay in touch and up to date with the people they've done service for, and that makes it easy to remember that it's time to have work done.”

Review by
01/29/2019

“I was most satisfied with the cleanliness. They kept everything clean while doing the work.”

Review by
01/29/2019

“I was most satisfied with the well trained technicians.”

Review by
01/29/2019

“They met my expectations.”

Review by
01/29/2019

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

“They came when they said they would and did a really good job.”

Review by
04/02/2018

“Master Chimney did a good job. We are happy with the results.”

Review by
04/02/2018

“Master Chimney was very good and professional.”

Review by
04/02/2018

“I always refer them to family members!”

Review by
04/02/2018

“It went very well.”

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
06/22/2016

“They are great; we've used them several times. They’re A+”

Review by
06/22/2016

“They came in when they said they would; I wasn't even around, and I didn't see all what they did. It was up in the chimney, so I didn't inspect it, but they did what they said they were going to do. I would give them an A rating.”

Review by
06/22/2016

“I don't have any issues, but I wasn't given any notice as to why. And I personally don't appreciate them giving out my phone number and so that right off the bat is a no no, so I would say it was a bad experience.”

Review by
06/22/2016

“They came when they said they would, and I have been using them for years. Master Chimney gets an A.”

Review by
06/22/2016

“It's delivered on time, and I get good value. I would grade them as an A.”

Review by
06/22/2016

“They showed up when they said they were going to, and it was complete.”

Review by
06/22/2016

“They are very thorough and very professional. I’d give them an A.”

Review by
06/22/2016

“Master Chimney has done my chimney for a few years. They come on time and do a good job. I would grade them as an A. They were outstanding.”

Review by
06/22/2016

“They're fine. I have them every year. They're reliable, and I would give them a B.”

Review by
06/22/2016

“I've done business with them before. They’ve always been the best chimney sweepers we have used. We have used others when someone has offered a deal. Year in and year out when we go back to them, we've always been satisfied. I think the prices they charge, and chimney sweepers in general, are higher than they ought to be, but none the less we hire them and are satisfied with their work. I would rate Master Chimney as a B+.”

Review by
06/21/2016

“We have a spring inspection, and they inspect and clean our furnaces. I'm a person that is very loyal to people that I do business with. I just usually stick with people that I've done business with, and that's just the way I am. I would rate Master Chimney as an A. All of those were good qualities.”

Review by
06/21/2016

“They cleaned my chimney. They came, did their job quickly, and that was it. They earned an A. I think they were the best.”

Review by
06/21/2016

“I think they showed up when they said and did what they said. They did regular services. They were an A.”

Review by
06/21/2016

“The did a good job. It was excellent with no complaints—A+.”

Review by
06/21/2016

“They were responsive to the problem that I had, and it was a fair price for the business transacted. They did a cap and a clean. I would grade them as a B. I'm not going to have them finish the work. What they did was OK, but there is still some mortar work to be done, and their price was twice what I could have anyone locally come in and do.”

Review by
06/20/2016

“I thought they were going to have to cut a hole in our chimney and put what they call an access door outside, and the guy came in realized he could access it a different way and saved us a 1 bucks by like not going right for the drilling or cutting out bricks from the chimney. He found a solution that was much better than I thought we would have to do. You would not have known he was there after he left; he was extremely neat and organized. And the amount of the stuff that came out of the chimney was gross. That was my first experience with chimney sweep, but the previous owners used them. He saved us money; I would definitely grade Master Chimney as an A.”

Review by
06/20/2016

“Great company in every way. I had the same tech for two years in a row, which is rare. Great guy; prompt, personable and experienced. We have used Master Chimney for several years, and all their techs have been great! They are also very honest. The first time they came they were supposed to clean out both flues. The tech told me my fireplace flue didn't need cleaning (we don't use the fireplace at all). He could have just charged me and gone through the motions of cleaning it. Instead they told me the truth and saved me money. Their support staff on the phone is also very professional and pleasant. Great company; great experience.”

Review by
06/20/2016

“Master Chimney Sweepers are great, and they are very responsible. The fireplace had not been used that often this winter, but they checked the chimney flue and everything anyway because of the furnace. They did what needed to be done. And it's the same person that has been dealing with my 94-year-old dad for years now. They are very responsible and respectful. They were excellent; I would recommend them to anyone that has a furnace. This is an old home, and they would be good for anyone with an old home or just anybody that has a furnace that has a chimney that needs to be checked.”

Review by
06/20/2016

“First of all, the gentleman that came here was very informative and answered all my questions. He explained everything to make sure my fireplace was running properly. I was very satisfied. They deserve an A. They were recommended to me by the guy that handles my furnace.”

Review by
06/20/2016

“He was knowledgeable, efficient, and answered any questions that I had. He gave me some solid advice for the future in regards to the chimney and how to care for it. And he was nice and clean. He just cleaned the flue. I would give Master Chimney an A.”

Review by
06/20/2016

“Everything was fine. He was prompt, on time, and did what he was supposed to do. We had a new pipe put on. They were very clean—put tarp down, all of that stuff. I would rate Master Chimney as an A.”

Review by
06/20/2016

“They show up when they say they are going to show up and do the job I pay them for. I got a liner from them, and they put on the tops to keep the wildlife out. They get an A.”

Review by
06/20/2016

“Master Chimney was great, and the guy knew what he was doing. He was efficient, and he was very diligent. They cleaned my chimney. I would give them an A grade.”

Review by
06/20/2016

“They did the job efficiently and at a reasonable price. They did it well. They cleaned the gutters and whatever else was needed. I would give them an A.”

Review by
06/20/2016

“They were just fine. They stay in touch and get you on their calendar. And they work quickly and give good advice. I would grade them as an A.”

Review by
06/20/2016

“I've been using them for several years. They come in, clean the chimney—what do I know; the house hasn't burnt down. I would give them an A.”

Review by
06/20/2016

“They were good, efficient, and did their job. They just cleaned the chimney. I would grade them as an A.”

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