Smart Choice Cleaning
8th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Smart Choice Cleaning has received 4.8 out of 5 stars based on 117 customer surveys conducted through GuildQuality.
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8th year as a Best Pick Call
"Our mission is to provide the most outstanding customer experience ever. We do this by creating lasting and positive relationships with our clients and by using our experience, education, and systems to provide an unparalleled level of service that is backed by our 100 percent money-back guarantee."

John Alzubi | President
Company Information
Services Offered
Smart Choice Cleaning offers carpet and upholstery deep cleaning, spot and stain removal, pet odor removal, and allergy treatments. The company also offers water damage restoration, tile and grout cleaning, Oriental rug cleaning and repair, maid service, and move-out and move-in cleaning. Green cleaning products are available upon request.
Services Not Offered
Smart Choice does not perform carpet repair or carpet stretching.
Minimum Job
A $150 minimum is required.
Warranty
The company offers a 100 percent money-back satisfaction guarantee for cleaning services. Issues with service must be reported within 48 hours.
Company History
Smart Choice was started in 2004.
Distinctions
The company is a Cleaning for a Reason partner and is certified by the IICRC.
Additional Information
Smart Choice uses a truck-mounted cleaning system.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
7631 Fullerton Road E
Springfield, VA 22153
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed

Compiled Score:

Smart Choice Cleaning has received 4.8 out of 5 stars based on 117 customer surveys conducted through GuildQuality.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
12/22/2019

No review comments provided

Review by
12/16/2019

“Excellent work cleaning our dining room carpet”

Review by
12/16/2019

“All of the staff was professional.”

Review by
12/16/2019

No review comments provided

Review by
12/16/2019

“VERY clean high traffic area carpets!!!!”

Review by
12/15/2019

No review comments provided

Review by
12/14/2019

No review comments provided

Review by
12/12/2019

“They were great! They were professional and courteous.”

Review by
12/12/2019

“The team showed up promptly as expected.”

Review by
12/12/2019

“I have only used them one time and we liked their service. I would recommend them to someone.”

Review by
12/12/2019

No review comments provided

Review by
12/12/2019

“The two gentlemen who worked on my carpet and the owner.”

Review by
12/12/2019

“I would like recognize the carpet cleaner technician for his exceptional service.”

Review by
12/12/2019

No review comments provided

Review by
12/12/2019

“I think they are expensive.”

Review by
12/12/2019

“No followup and poor service.”

Review by
12/11/2019

“Naden”

Review by
12/11/2019

“They exceed my expectations in the commons space cleanings.”

Review by
12/11/2019

No review comments provided

Review by
12/10/2019

No review comments provided

Review by
12/10/2019

“the crew was very professional and did a great job.”

Review by
12/10/2019

“I cannot recall their names off the top of my head but they crew were awesome and took great care of my home.”

Review by
12/10/2019

No review comments provided

Review by
11/19/2019

“Did an OK job, but I repeatedly asked them before they came whether they did steam cleaning or hot water extraction since the latter can draw out deep dirt, while the other does not. They did steam cleaning although they told me on the phone they did not water extraction. Thus I would not use them again.”

Review by
09/23/2019

“The two guys who did the job should be recognized.”

Review by
09/20/2018

“I would like to recognize the lead guy for the carpet cleaning. He did a very good job and explained the process to me. He was very good. The cleaning staff was excellent too.”

Review by
09/18/2018

No review comments provided

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

“I was happy with their services. I would use Smart Choice Cleaning again.”

Review by
09/17/2018

“Smart Choice Cleaning exceeded my expectations in professionalism and the job that they did.”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

“The price came in at what they quoted me, and the time frame was exactly like they said it would be.”

Review by
09/16/2018

“We have had the same person help us twice. I do not know his name but his service has been excellent.”

Review by
09/13/2018

No review comments provided

Review by
09/12/2018

No review comments provided

Review by
09/12/2018

No review comments provided

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

“Have been with Smart Choice cleaning for eight years. They are excellent. So helpful. Love their regular service tailored to my needs. Also great special services—rug cleaning, ovens, refrigerator, water damage, emergency clean-up.”

Review by
09/11/2018

“I do not remember the name, but the guy who came is s very professional and committed to represent the company at highest level”

Review by
11/18/2017

“They were very prompt. It was carpet cleaning. I'd give them an A. I would recommend them.”

Review by
11/18/2017

“I remember that we were really satisfied. It was carpet cleaning. He showed up—I think it was a weekend—and he did the job. I’d give them an A+. I would recommend them.”

Review by
11/18/2017

“I had a really great experience with them. They do great work. It was cleaning, the carpet was clean after. I'd give them an A overall. I would recommend them.”

Review by
11/18/2017

“Normally, we're happy with them. Nothing stands out as a problem at this point. They just do a good job. Excellent, no complaints. I would recommend them.”

Review by
11/18/2017

“There was nothing that I remember that I liked about them—just good service. It was carpet cleaning. I'd give them an A+. I believe they came early.”

Review by
11/18/2017

“So far, so good. I don't have my dog there anymore so I'm keeping it very clean now. I wasn't there at the house. I remember I left it open and they did a good job and eventually, somebody that did the job locked the door and was very trustful and everything. I liked it when I came home. I'd definitely give an A+. I like that I couldn't be in the house and I had to leave and I remember telling one of them, 'hey, I'm going to leave the door open. Whenever the guy or the girl comes and does the job, lock it.' When I came back, it was all good.”

Review by
11/18/2017

“They were taking care of both housecleaning and carpet cleaning. I think it was when I was selling a home and needed a cleaning to be ready for pictures. Even thought there was a snow storm, they had two crews that got the job done in half the time. Good quality and price and attentive to work—everything that I wanted. I'd give them an A. They were there right when they said they would be.”

Review by
11/18/2017

“They were excellent. They were helpful in every way and got the job done. They went out of their way in certain areas to clean my carpet which was not a part of the treatment, and they helped clean that as well for no extra charge. It was just carpet cleaning—steam cleaning. He was the best. I would definitely call them again. Everything was an A. I would recommend them.”

Review by
11/18/2017

“They were immediately responsive. I called late at night—I had some flooding. I found them online, I called them and they came right out. We had a flood that had gone into our family room, our carpet. They had to assess it, take up the carpet, put in sand, and mildew treat it, everything there. I'd give them an A.”

Review by
11/18/2017

“I liked everything about Smart Choice Cleaning. They were quiet, fast, thorough and they checked the house before they left. They will take care of you. They did both housecleaning and carpet cleaning. I'd give them an A+. I would recommend them.”

Review by
11/18/2017

“They came and did the job. I don't have anything special—it was carpet cleaning. They did fine. I don't know if I'd recommend them. I really only had them so I have nothing to compare against.”

Review by
11/17/2017

“They do what you ask for a very reasonable price. They did carpet cleaning. I would give them an A+. Their customer service is the best I've ever seen. They show up when they say and leave when they're done. Their expertise is perfect.”

Review by
11/17/2017

“I think that probably my favorite part was they follow up with whatever they're doing. You always get the people that are in your house and a follow up call later to make sure that they did everything they said they were going to do. They did not do carpet cleaning, they did upholstery chairs for us. They cleaned those and they also did regular house cleaning—A+, they're really good. They'll follow up—if there's anything wrong, you're good. Their customer service is probably the best part about it.”

Review by
11/17/2017

“They just did an all right job, really. It was just carpet stuff I believe. I'd give them an A+. I would definitely recommend them.”

Review by
11/17/2017

“I liked just everything. They did a good job. They did carpet cleaning for me. They'd be an A+. I already have recommended them.”

Review by
11/17/2017

“They did what I asked. I can't remember if they were the company that did the carpet or the house cleaning. I'd give them an A+.”

Review by
11/17/2017

“They're always reliable and do a good job. They did upholstery and carpet cleaning for me. I'd give them an A.”

Review by
11/17/2017

“I liked their honesty. They were doing carpet steam cleaning. I'd say they’re an A. I would recommend them.”

Review by
11/17/2017

“They're very thorough and they do a great job. It was house cleaning for a move out but they have done carpet cleaning for me as well. I'd give them an A.”

Review by
11/17/2017

“Smart Choice Cleaning did a good job. They were pretty quick and helpful. They were just cleaning our carpet. I'd give it an A+. I would recommend them.”

Review by
11/17/2017

“Excellent. They were prompt, they were friendly, they were professional and they did an excellent job. They did carpet cleaning for me. I'd give them an A+, they were wonderful.”

Review by
11/17/2017

“They cleaned for me probably in the Spring time. I feel that they just came in, didn't dawdle, got to work and did what they were supposed to do. They did a good job with the cleaning. I've had them do house and carpet cleaning for me. I'd give them a B. I've already recommended them.”

Review by
11/17/2017

“They gave me a price on the phone and then when they came it was different and we were not so happy. I was not happy with the result. They did say they would come back and fix it—I never saw them. I was not satisfied. I'd give them a D. I was not happy with the final result. They cleaned and honestly there were marks and they told me ‘no, it's the shadow.’ I wouldn't use them again.”

Review by
01/12/2017

“They did house cleaning. The people that come here are always very pleasant. The company itself is very accommodating. That's about it. I would say they’re excellent.”

Review by
01/10/2017

“They did grout cleaning, tile cleaning, and upholstery. They did excellent work with no problems and I'd be very likely to recommend them to friends. ”

Review by
01/10/2017

“They showed up on time, did their work, and then they went. They cleaned the entire house, carpet and flooring. I'd give them an A.”

Review by
01/03/2017

“They cleaned the carpets and did a move-out cleaning. It was OK. The house was clean after, so it was fine. I'd give them an A across the board.”

Review by
01/03/2017

“We had the carpet cleaning and the house cleaning, and tile cleaning too. For the carpet and the tile cleaning, they come in, walk around, and start telling me it's bigger than they thought. I had a walk-in closet so they bumped up the price. They spend the first half an hour just to find out how much. Then once they start doing their work, it's not very detailed work. We watched a video about how truck-mounted hot water extraction cleaning is done. They looked like a quick and gentle brush on the surface, not what we watched. I don't think it was that detailed at all. When it comes to the grout cleaning, they told me a previous owner put sealer on tiles so they would come out, but I told them I do not want that. The grout was crumbling and falling apart. I had to call their office and they say they're going to send someone to fix it, and I told them, at this point, I don't trust the company anymore, and then they negotiate with how much they would refund. This tiny bit they would then refund. So not a good experience there. Because it's a new house, we thought hiring a professional was different. But it turned out they didn't do as good a job as our regular maid. They charge by hours. They sent four ladies here. Charged by hour. I think it was four plus hours cleaning an empty house. One of the maids asked if we were moving out, and no we were moving in. Moving out, moving in, the whole business is different. I'm not impressed. I think I'll just have my regular maid clean.”

Review by
12/30/2016

“They cleaned the hardwood floor, and they did some upholstery cleaning. I'd give them a B+ to A-.”

Review by
12/30/2016

“They were great—wonderful. They cleaned rugs and also the bathroom floor steam-cleaned. They're an A+. ”

Review by
12/30/2016

“They cleaned two chairs in my home. I'd give them a B+.”

Review by
08/29/2016

No review comments provided

Review by
08/28/2016

No review comments provided

Review by
08/28/2016

No review comments provided

Review by
08/28/2016

No review comments provided

Review by
08/28/2016

“These  guys went over and above. They were the most professional carpet cleaners. And Nice too. I'm in a condo and they got the vacuum hoses to reach inside when all other carpet cleaners I called wouldn't say they would attempt it. I will use them again in a heartbeat. Thank you Smart Choice. You are the best. Oh yes, the carpet came clean, and it is an older carpet and a rental to boot.”

Review by
08/28/2016

No review comments provided

Review by
08/25/2016

No review comments provided

Review by
08/23/2016

No review comments provided

Review by
08/22/2016

No review comments provided

Review by
08/22/2016

No review comments provided

Review by
08/22/2016

No review comments provided

Review by
08/22/2016

No review comments provided

Review by
08/22/2016

No review comments provided

Review by
08/22/2016

“Our roofing contractor contacted Smart Choice Cleaning for us after our basement flooded when gutters were removed and it rained. Smart Choice came out to evaluate within hours. They set up fans that day. They came back a few days later to shampoo the carpet and replace a portion of the under pad. They also gave me a discount on other rooms' carpeting and upholstery that I wanted cleaned since they were here anyway.”

Review by
08/22/2016

No review comments provided

Review by
08/19/2016

“Scheduling the cleaning, etc. was easy and convenient although they tried to sell me on their other services at the time of scheduling. However the actual process was unpleasant. Two technicians arrived at my condo without the extension cords necessary for the machines to reach from the outlets to the rooms. They were also not optimistic about being able to clean my carpets and complained that because I'm in a condo they can't use the regular strength cleaning machines used on houses. Indeed they were unable to get a large brown spot off my light colored carpet and were gone - having cleaned 3 empty rooms - in less than half an hour. They seemed annoyed that I had called them out to a condo. I was unimpressed with my interaction with them and would not work with Smart Choice Cleaning again for carpet cleaning.”

Review by
08/16/2016

“Smart  Choice Cleaning arrived on time and explained how they would clean my carpets and upholstery. They took extra care to pre-spot heavy traffic areas. Everything looked clean when they finished. They provided excellent service.”

Review by
08/16/2016

No review comments provided

Review by
08/16/2016

No review comments provided

Review by
08/16/2016

No review comments provided

Review by
08/16/2016

“Excellent  customer service, amazing results, very professional.”

Review by
08/16/2016

“Great people.”

Review by
08/16/2016

No review comments provided

Review by
08/16/2016

No review comments provided

Review by
08/16/2016

“This  company is responsive, has good pricing and does a fantastic job. I'm very pleased.”

Review by
06/25/2015

“It was fine. The person who did the carpet was very friendly. They cleaned two rooms for me. They're an A-rated company.”

Review by
06/25/2015

“They're prompt and professional, and they did a satisfactory job. They were doing carpet cleaning all throughout the house. I interacted with the workers, and their customer service was very good. I'd rate them as an A.”

Review by
06/25/2015

“I didn't dislike anything. They were pleasant and professional. They did area rugs, I think. I chose them because another company no longer does area rugs. It was a pleasant experience. I guess I would say they're an A-grade company.”

Review by
06/25/2015

“They were good, and they did what they did. They did carpet cleaning in three rooms for me. They did a bedroom, living room, and hallway. The customer service was good. I'd rate them as an A.”

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