Smart Choice Cleaning
7th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Smart Choice Cleaning has received 4.7 out of 5 stars based on 242 customer surveys.
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7th year as a Best Pick Call
"Our mission is to provide the most outstanding customer experience ever. We do this by creating lasting and positive relationships with our clients and by using our experience, education, and systems to provide an unparalleled level of service that is backed by our 100 percent money-back guarantee."

John Alzubi | President
Company Information
Services Offered
Smart Choice Cleaning offers carpet and upholstery deep cleaning, spot and stain removal, pet odor removal, and allergy treatments. The company also offers water damage restoration, tile and grout cleaning, Oriental rug cleaning and repair, maid service, and move-out and move-in cleaning. Green cleaning products are available upon request.
Services Not Offered
Smart Choice does not perform carpet repair or carpet stretching.
Minimum Job
A $150 minimum is required.
Warranty
The company offers a 100 percent money-back satisfaction guarantee for cleaning services. Issues with service must be reported within 48 hours.
Company History
Smart Choice was started in 2004.
Distinctions
The company is a Cleaning for a Reason partner and is certified by the IICRC.
Additional Information
Smart Choice uses a truck-mounted cleaning system.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

Smart Choice Cleaning has received 4.7 out of 5 stars based on 242 customer surveys.
5
194
4
40
3
2
2
5
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/18/2017

“So far, so good. I don't have my dog there anymore so I'm keeping it very clean now. I wasn't there at the house. I remember I left it open and they did a good job and eventually, somebody that did the job locked the door and was very trustful and everything. I liked it when I came home. I'd definitely give an A+. I like that I couldn't be in the house and I had to leave and I remember telling one of them, 'hey, I'm going to leave the door open. Whenever the guy or the girl comes and does the job, lock it.' When I came back, it was all good.”

Review by
11/18/2017

“They were taking care of both housecleaning and carpet cleaning. I think it was when I was selling a home and needed a cleaning to be ready for pictures. Even thought there was a snow storm, they had two crews that got the job done in half the time. Good quality and price and attentive to work—everything that I wanted. I'd give them an A. They were there right when they said they would be.”

Review by
11/18/2017

“They were excellent. They were helpful in every way and got the job done. They went out of their way in certain areas to clean my carpet which was not a part of the treatment, and they helped clean that as well for no extra charge. It was just carpet cleaning—steam cleaning. He was the best. I would definitely call them again. Everything was an A. I would recommend them.”

Review by
11/18/2017

“They were immediately responsive. I called late at night—I had some flooding. I found them online, I called them and they came right out. We had a flood that had gone into our family room, our carpet. They had to assess it, take up the carpet, put in sand, and mildew treat it, everything there. I'd give them an A.”

Review by
11/18/2017

“I liked everything about Smart Choice Cleaning. They were quiet, fast, thorough and they checked the house before they left. They will take care of you. They did both housecleaning and carpet cleaning. I'd give them an A+. I would recommend them.”

Review by
11/18/2017

“They came and did the job. I don't have anything special—it was carpet cleaning. They did fine. I don't know if I'd recommend them. I really only had them so I have nothing to compare against.”

Review by
11/18/2017

“I remember that we were really satisfied. It was carpet cleaning. He showed up—I think it was a weekend—and he did the job. I’d give them an A+. I would recommend them.”

Review by
11/18/2017

“I had a really great experience with them. They do great work. It was cleaning, the carpet was clean after. I'd give them an A overall. I would recommend them.”

Review by
11/18/2017

“Normally, we're happy with them. Nothing stands out as a problem at this point. They just do a good job. Excellent, no complaints. I would recommend them.”

Review by
11/18/2017

“There was nothing that I remember that I liked about them—just good service. It was carpet cleaning. I'd give them an A+. I believe they came early.”

Review by
11/18/2017

“They were very prompt. It was carpet cleaning. I'd give them an A. I would recommend them.”

Review by
11/17/2017

“They're always reliable and do a good job. They did upholstery and carpet cleaning for me. I'd give them an A.”

Review by
11/17/2017

“I liked their honesty. They were doing carpet steam cleaning. I'd say they’re an A. I would recommend them.”

Review by
11/17/2017

“They just did an all right job, really. It was just carpet stuff I believe. I'd give them an A+. I would definitely recommend them.”

Review by
11/17/2017

“I liked just everything. They did a good job. They did carpet cleaning for me. They'd be an A+. I already have recommended them.”

Review by
11/17/2017

“They did what I asked. I can't remember if they were the company that did the carpet or the house cleaning. I'd give them an A+.”

Review by
11/17/2017

“They're very thorough and they do a great job. It was house cleaning for a move out but they have done carpet cleaning for me as well. I'd give them an A.”

Review by
11/17/2017

“Smart Choice Cleaning did a good job. They were pretty quick and helpful. They were just cleaning our carpet. I'd give it an A+. I would recommend them.”

Review by
11/17/2017

“Excellent. They were prompt, they were friendly, they were professional and they did an excellent job. They did carpet cleaning for me. I'd give them an A+, they were wonderful.”

Review by
11/17/2017

“They do what you ask for a very reasonable price. They did carpet cleaning. I would give them an A+. Their customer service is the best I've ever seen. They show up when they say and leave when they're done. Their expertise is perfect.”

Review by
11/17/2017

“They cleaned for me probably in the Spring time. I feel that they just came in, didn't dawdle, got to work and did what they were supposed to do. They did a good job with the cleaning. I've had them do house and carpet cleaning for me. I'd give them a B. I've already recommended them.”

Review by
11/17/2017

“They gave me a price on the phone and then when they came it was different and we were not so happy. I was not happy with the result. They did say they would come back and fix it—I never saw them. I was not satisfied. I'd give them a D. I was not happy with the final result. They cleaned and honestly there were marks and they told me ‘no, it's the shadow.’ I wouldn't use them again.”

Review by
11/17/2017

“I think that probably my favorite part was they follow up with whatever they're doing. You always get the people that are in your house and a follow up call later to make sure that they did everything they said they were going to do. They did not do carpet cleaning, they did upholstery chairs for us. They cleaned those and they also did regular house cleaning—A+, they're really good. They'll follow up—if there's anything wrong, you're good. Their customer service is probably the best part about it.”

Review by
01/12/2017

“They did house cleaning. The people that come here are always very pleasant. The company itself is very accommodating. That's about it. I would say they’re excellent.”

Review by
01/10/2017

“They did grout cleaning, tile cleaning, and upholstery. They did excellent work with no problems and I'd be very likely to recommend them to friends. ”

Review by
01/10/2017

“They showed up on time, did their work, and then they went. They cleaned the entire house, carpet and flooring. I'd give them an A.”

Review by
01/03/2017

“They cleaned the carpets and did a move-out cleaning. It was OK. The house was clean after, so it was fine. I'd give them an A across the board.”

Review by
01/03/2017

“We had the carpet cleaning and the house cleaning, and tile cleaning too. For the carpet and the tile cleaning, they come in, walk around, and start telling me it's bigger than they thought. I had a walk-in closet so they bumped up the price. They spend the first half an hour just to find out how much. Then once they start doing their work, it's not very detailed work. We watched a video about how truck-mounted hot water extraction cleaning is done. They looked like a quick and gentle brush on the surface, not what we watched. I don't think it was that detailed at all. When it comes to the grout cleaning, they told me a previous owner put sealer on tiles so they would come out, but I told them I do not want that. The grout was crumbling and falling apart. I had to call their office and they say they're going to send someone to fix it, and I told them, at this point, I don't trust the company anymore, and then they negotiate with how much they would refund. This tiny bit they would then refund. So not a good experience there. Because it's a new house, we thought hiring a professional was different. But it turned out they didn't do as good a job as our regular maid. They charge by hours. They sent four ladies here. Charged by hour. I think it was four plus hours cleaning an empty house. One of the maids asked if we were moving out, and no we were moving in. Moving out, moving in, the whole business is different. I'm not impressed. I think I'll just have my regular maid clean.”

Review by
12/30/2016

“They were great—wonderful. They cleaned rugs and also the bathroom floor steam-cleaned. They're an A+. ”

Review by
12/30/2016

“They cleaned the hardwood floor, and they did some upholstery cleaning. I'd give them a B+ to A-.”

Review by
12/30/2016

“They cleaned two chairs in my home. I'd give them a B+.”

Review by
08/29/2016

No review comments provided

Review by
08/28/2016

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Review by
08/28/2016

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Review by
08/28/2016

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Review by
08/28/2016

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Review by
08/28/2016

“These  guys went over and above. They were the most professional carpet cleaners. And Nice too. I'm in a condo and they got the vacuum hoses to reach inside when all other carpet cleaners I called wouldn't say they would attempt it. I will use them again in a heartbeat. Thank you Smart Choice. You are the best. Oh yes, the carpet came clean, and it is an older carpet and a rental to boot.”

Review by
08/25/2016

No review comments provided

Review by
08/23/2016

No review comments provided

Review by
08/22/2016

No review comments provided

Review by
08/22/2016

No review comments provided

Review by
08/22/2016

No review comments provided

Review by
08/22/2016

No review comments provided

Review by
08/22/2016

No review comments provided

Review by
08/22/2016

No review comments provided

Review by
08/22/2016

“Our roofing contractor contacted Smart Choice Cleaning for us after our basement flooded when gutters were removed and it rained. Smart Choice came out to evaluate within hours. They set up fans that day. They came back a few days later to shampoo the carpet and replace a portion of the under pad. They also gave me a discount on other rooms' carpeting and upholstery that I wanted cleaned since they were here anyway.”

Review by
08/19/2016

“Scheduling the cleaning, etc. was easy and convenient although they tried to sell me on their other services at the time of scheduling. However the actual process was unpleasant. Two technicians arrived at my condo without the extension cords necessary for the machines to reach from the outlets to the rooms. They were also not optimistic about being able to clean my carpets and complained that because I'm in a condo they can't use the regular strength cleaning machines used on houses. Indeed they were unable to get a large brown spot off my light colored carpet and were gone - having cleaned 3 empty rooms - in less than half an hour. They seemed annoyed that I had called them out to a condo. I was unimpressed with my interaction with them and would not work with Smart Choice Cleaning again for carpet cleaning.”

Review by
08/16/2016

“Smart  Choice Cleaning arrived on time and explained how they would clean my carpets and upholstery. They took extra care to pre-spot heavy traffic areas. Everything looked clean when they finished. They provided excellent service.”

Review by
08/16/2016

No review comments provided

Review by
08/16/2016

No review comments provided

Review by
08/16/2016

“Great people.”

Review by
08/16/2016

No review comments provided

Review by
08/16/2016

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Review by
08/16/2016

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Review by
08/16/2016

“Excellent  customer service, amazing results, very professional.”

Review by
08/16/2016

“This  company is responsive, has good pricing and does a fantastic job. I'm very pleased.”

Review by
06/25/2015

“It was fine. The person who did the carpet was very friendly. They cleaned two rooms for me. They're an A-rated company.”

Review by
06/25/2015

“They're prompt and professional, and they did a satisfactory job. They were doing carpet cleaning all throughout the house. I interacted with the workers, and their customer service was very good. I'd rate them as an A.”

Review by
06/25/2015

“They were good, and they did what they did. They did carpet cleaning in three rooms for me. They did a bedroom, living room, and hallway. The customer service was good. I'd rate them as an A.”

Review by
06/25/2015

“I didn't dislike anything. They were pleasant and professional. They did area rugs, I think. I chose them because another company no longer does area rugs. It was a pleasant experience. I guess I would say they're an A-grade company.”

Review by
06/25/2015

“They were thorough. We had the rug in one room steam cleaned. Their customer service was fine. They came in and did their work. I would say they're an A. I had no complaints about what they did.”

Review by
06/25/2015

“It was decent quality work. Quick turnaround. They were polite and efficient. They were doing carpet cleaning. It was all throughout the house. I would say the company gets a B rating. I thought the carpets could've been a little more clean. I would recommend them to others.”

Review by
06/25/2015

“They were very professional and got the job done as promised. They were cleaning carpet in the apartment before I moved out. They did one room and a hallway. I chose them because they had both the carpet cleaning and the regular cleaning services. I think they’re excellent.”

Review by
06/25/2015

“I was satisfied with the job they did. I didn't have any problems with the folks that actually performed the service. They showed up on time and did the job pretty quickly. They were cleaning my carpets all throughout the house. Smart Choice Cleaning gets an A.”

Review by
06/25/2015

“The first time I used Smart Choice Cleaning, the owner came out on short notice to do a water cleanup, so they were very responsive. They had done good work. I just use them for carpet cleaning and water extraction. They'd be an A-grade company to me.”

Review by
06/25/2015

“They did an excellent job. I liked their professionalism and their attention to detail. They did my entire house. The job was just the carpets. I wasn't there. I think it took maybe a couple of hours. I put myself through college as a professional carpet cleaner for many years, so I knew what to look for. I looked them up and they met my criteria. The type of the system they used, the type of cleaning they do, and the chemicals they used was all top-tier to me. They would absolutely be an A.”

Review by
06/25/2015

“They did a few things for me. I'm a real-estate agent and some of them were great and some of them were not so great. The overall was very average. I had them do carpet cleaning which was excellent. Top-of-the-line. They came quickly and they did a good job. I had them do house cleaning and the cleaning was not good. It was terrible. It was dirty. I chose them from a referral. I'd give them an A. The house cleaning was an F. I would use the company again for carpet cleaning but I wouldn't use them again for house cleaning.”

Review by
06/25/2015

“They were the carpet cleaners. I wasn't home to meet them, but they did a fine job. They were cleaning three rooms and a basement I think. They didn't leave a mess, and they put all the furniture back in the right places and that kind of stuff. I would probably give them a grade of excellent. There were stains in our carpet that they couldn't get out from the previous owners, and obviously, I wish they would've been able to but they said the stains were too deep.”

Review by
06/25/2015

“They did the job that they said they would do. They came on time. They spoke English and they paid attention to my concerns. They cleaned carpeting for us. They did it very efficiently and they were very careful with our furniture and our stuff. They cleaned about five rooms for us. We had had them before and that's why we chose them. It was good back then, too. They're very reasonably priced. An A grade sounds like a perfect description of our service here.”

Review by
06/25/2015

“Smart Choice Cleaning cleaned our rugs for us. They were very helpful in giving us ideas for little spots and things, and they told us what to do if we spilled something later. We had just moved into our house, and we wanted the carpets cleaned before we moved in. We had used them before at our other house for their house cleaning services. I had a good experience with them then as well. I would give them an A.”

Review by
06/25/2015

“They arrived when they said they would. They quoted me a good price and that's what it was at the end and the carpets look great. I don't remember how many rooms they were cleaning. I think maybe a couple of bedrooms and a basement maybe. I don't remember anything about their customer service. I found them on the web and they had a first-time coupon. I don't think I had any complaints so I'd say they're an A.”

Review by
06/25/2015

“What was good was the courtesy of the employees and the carpet was in excellent condition and clean just like I expected it to be. It was in the living room, dining room and hallway. I'm not sure if there was a bedroom involved. It didn't take very long. I don't remember right now. I think they were available when I wanted them to come and I liked the price. I would say they are an A rating.”

Review by
06/25/2015

“It was great. Smart Choice Cleaning did a really good job. They weren't able to perform one of the services, so they didn't end up charging me for it, which was good. They cleaned my carpets, and they were going to do my hardwood floors, but the machine broke. I believe they were cleaning two carpeted rooms, and I believe they did two sets of stairs as well. I think I would give them an A.”

Review by
06/25/2015

“It was pretty good—Smart Choice Cleaning was thorough and clean. I had the carpet steam cleaned in the basement. It was a big bedroom, a small bedroom, and then the stairs. They were pretty nice. They answered all the questions, and they came on time. I heard good stuff about them, and one of my other friends had used them before. I would say they're an A-grade company.”

Review by
06/25/2015

“They cleaned the carpets. They did a good job and showed up on time, and everything was fine. I really didn't deal with the customer service because I didn't have a problem. They were in and out with no real interaction. The work was just in my basement—it was two rooms and a hallway. They get an A. They did fine.”

Review by
06/25/2015

“They did what I asked them to do. I thought the price was reasonable. I wasn't home, my parents were home when they came. They put the furniture back in the right places. They were doing carpet cleaning for me. I think they did the whole house. I think they did it over two or three days. They use environmental-friendly solvents and cleaners. I'd give them an A.”

Review by
06/22/2015

“They were pretty good. They were fast and efficient. The price wasn't too bad. I was hoping for a little bit more done. They steam-cleaned the carpets in my dad's whole house. I decided to check them out. I would give them a B. I just feel like they could've done more. I don't like the fact that you have to pay extra for things. They weren't awesome but they were good at what they do. I was not looking to spend a lot of money because I was selling the house. I didn't want to waste money on really old carpet.”

Review by
09/23/2014

“I had another carpet done in the kitchen. I also had them wash the wooden floors. The wooden floor hasn't held up very good. They showed me the dirt, they did pick up a lot of dirt, but I wasn't sure that was the dirt from the floors or the dirt from the rug. Yeah, I would use them again. I think I would just watch them. I think they took a couple hours. The technicians were very, very, very friendly. I would refer them to others. I would put a B-.”

Review by
09/23/2014

“I was not impressed at all. First, the guy who came here started to wear the dirty shoes even before he started working, and I thought he was kind of rude. The quality of work was below average.”

Review by
09/23/2014

No review comments provided

Review by
09/04/2014

“We did like them. They cleaned our carpets and couches. We had not used the company before. I would give them an A.”

Review by
08/28/2014

“They did carpet cleaning for me. I'd give them a B. I would recommend this company to others.”

Review by
08/14/2014

“They were actually pretty good. We were moving so we had to get everything out in order to have the carpet cleaned. They came over and actually did a pretty good job. The carpet was cleaner than it was before. Maybe I would use this company again if I needed this same service. I think it took them an hour or two to complete the job. I might have chosen them because they were the cheapest at the time. Maybe I would recommend them to a family member or friend. I'd give them a grade somewhere between A- or A. I'd give them an A.”

Review by
08/13/2014

“They did a great job. The quality of the work was excellent and I would use this company again. I'd give them A+.”

Review by
08/11/2014

“They were like, real cooperative and I think there was another chair or something that I didn't put in my original request to them and they did it anyway. They did upholstery cleaning for us. The quality of the work was excellent. A+.”

Review by
08/11/2014

“They came on time and they did what I asked them to do, so it seems fine afterward so I'm assuming it was good service. They did the carpets and the sofas. The quality of the work was very good. I think a friend recommended it. I'd probably give them an A.”

Review by
08/08/2014

“They were just a very professional crew. They cleaned my carpets. I would recommend them. I'd give them an A.”

Review by
08/08/2014

“They were just very professional and got everything done in a reasonable time. They did some sofas, chairs, must be the sofas and the chairs. I'd say an A.”

Review by
08/07/2014

“They did a wonderful job. They did the stairs and they haven't looked better in a long time. They did all the carpeting and on the stairs and in the hallways, they put the scotch guard stuff on it. The quality of the work was OK. I would use the company again. I would give them an A.”

Review by
08/07/2014

“It was OK. I wouldn't give it a stellar rating and I wouldn't give it a poor rating, it was OK. They cleaned the couch, they steam cleaned the couch, and I think I had them steam clean the rug too. I did it because we had construction done and my husband has allergies to dust and so forth. It was better after they did the couches, but he still claimed that he could tell that there was dust in there. It might have just been because there was a lot of construction in my house for a long time. I don't know. That's why I wouldn't say anything negative, but I wouldn't give them glowing marks either. I'd say B or B-, something like that. I think it's a good service, honestly. When I recommend, it's usually because I'm very enthusiastic about something. I would not say anything negative, but I would not say anything positive, once again, so I guess probably based on my criteria for recommending, I would probably not.”

Review by
07/16/2014

“It was positive, but they got it too wet and they had to bring a fan. By midnight that night or nine o'clock at night, it was still wet. The stairs were still wet and the floor was still wet and that's what upset me. Other than that, they got them cleaned. I didn't have any complaints about how clean because the stairs and the room had some really dirty places in it because my granddaughter had this room before I moved into it, but they did bring fans and we ran the fans most all night and by the next morning they were dry. I haven't had to use them again. I'm not sure if I would use them again or not. See I was trying to get them to come early, as early as they could so it would be dry. They were just too wet and of course the granddaughters came in from school and they don't go outside usually when they come in from school, they're teenagers. They go barefoot in the house. They put their shoes and socks off at the door and they go barefoot. Of course they walked on that carpet up and down the stairs until they went to bed that night, but it didn't show any dirt and didn't show anything, it was clean, just wet. I don't know why he got it too wet. It was the first time the carpet had been clean since it had been put in and it was two years old. I don't know if that had anything to do with it, I have no idea. I guess I'd have to give them a B. The carpet was cleaned, they just got it too wet. And they took those big old fans they had to bring over here and of course they're loud too. We had to close our doors and let them run. They were nice and very congenial. When I called them and told them, they sent the fans right over. Two people came to the door with the fans and then they picked them up the next morning. And it was not a very big job either see, we had one of these big old posturepedic beds and we're getting ready to build onto the back of a house, a suite on the back and so we had this big old bed up here in our room and the granddaughter had had this room before we came so anyway, the carpet had not been cleaned, so we just had to clean the carpet around the bed, can't move these things. So that's what they had to do and then they had to clean the hall, just the entrance hall just at the top of the stairs and then right into our room. They didn't clean the whole hall, just at the top of the stairs and right into our room and then the stairs. Of course the stairs needed it really bad. It was a small job and I didn't mind the price. I'd forgotten how much I paid them, but I didn't mind the price and they just got them too wet. I don't know why.”

Review by
07/16/2014

“I liked the fact that they did the job on time when I wanted and that they did it in a timely manner. They do good, quality work. I'd recommend them to others. I'd give them an A.”

Review by
06/17/2014

“I was renting a three-bedroom apartment that was all carpet, and Smart Choice did the carpet. They came in and did what they needed to do. They did a good job. I’d give them an A+.”

Review by
06/17/2014

“Smart Choice was wonderful. They were knowledgeable and did a really good job of cleaning the carpet. They were respectful of the house. I was very happy with the outcome.”

Review by
06/17/2014

“I liked them. They did carpet. They were very professional, and we had a good experience. They responded and showed up on time. I would consider using them again. They get an A.”

Review by
06/17/2014

“I think Smart Choice Cleaning used a wet process to clean my carpet. They did a fine job. They came in, did the job, and left. I would use the company again.”

Review by
06/17/2014

“Smart Choice Cleaning cleaned the carpet. They did a good job. They showed up on time, I gave them instructions, and they did it. I was satisfied and had no complaints.”

Review by
06/17/2014

“They did carpet cleaning. I've used them more than one time. They were cheaper and able to schedule quickly. I would give Smart Choice an A rating.”

Review by
06/17/2014

“They did the carpet, and they did a very great job. They were professional. I would consider using Smart Choice Cleaning again. I would rate them as an A.”

Review by
06/17/2014

“Smart Choice Cleaning cleaned my rugs with a water-based cleaning process. They were really good—A+.”

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