Ayoub Carpet Service (ACS)
8th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 620 Surveys
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Compiled Score: star star star star star
Ayoub Carpet Service (ACS) has received 5 out of 5 stars (A-rating) based on 620 customer surveys conducted by Best Pick Reports.
8th year as a Best Pick Call
"As the original Ayoub family, it's been our tradition for over 65 years to go the extra mile to deliver a service that is prompt, dependable, and friendly while making your carpet, rugs, and furnishings look like new again."

Dan Ayoub | President
Company Information
Services Offered
Ayoub Carpet Service offers carpet and upholstery cleaning using a truck-mounted hot water extraction system. Other services offered include carpet stretching, in-plant Oriental rug washing, rug repairs, tile and grout cleaning, and hardwood cleaning. The company also sells and installs carpet, hardwood, luxury vinyl tile, and area rugs. Showrooms and rug drop-off sites are located in Chantilly and Falls Church.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Ayoub was founded in 1952 by a family of immigrants and has grown to two locations. The company is operated by the third generation of the founding family.
Distinctions
The company is certified by the IICRC and is a member of the Carpet and Rug Institute and the Association of Rug Care Specialists.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“The men were very prompt, they were very neat, and thorough. They did some furniture cleaning and it was amazing. They did a great job. I would grade the overall experience with an A+. I would highly recommend them.”

“They did a great job. They were very thorough and detailed and when it was done, it was perfect. They did some carpet repair for me. I would grade the overall experience with an A. I would highly recommend them.”

“Ayoub Carpet Service is great. They do exactly what they say, they don't take very long to do it, and their service is really, really good. They are very personable. We've taken our antique rugs there to be cleaned, and I would grade the overall experience with an A+. I would highly recommend them.”

“I always have a positive experience with them, they are very good. I liked their quick turnaround they have with returning the carpet. I would grade the overall experience with an A+. The carpet was extremely cleaned. I would highly recommend them.”

“I liked that they have great customer service. They did a carpet cleaning job for me. I would grade the overall experience with an A+. I would highly recommend them, and have already done so.”

“I liked the great customer service. Everybody in the facility was very, very polite to me. They were very attentive and accommodating, so it was a very positive experience for me. I had a rug cleaned. I would grade the overall experience with an A+. I would highly recommend them, and I already have recommended them.”

“They were excellent. They are just really good with communication, really nice service people, and provide really good quality work. They did carpet cleaning and put something on the upholstery to protect it. I would grade the overall experience with an A+. I would highly recommend them.”

“They were great. They are very detailed. They did a good job stretching my carpet and the carpet was just really cleaned afterward. They've come out a couple of times for us, so we like them a lot. I would grade the overall experience with an A. I would highly recommend them.”

“They were very efficient, very clean, and seems very protective of the house. They did carpet and rug cleaning for me. They did a bit more than I had planned, but that was great. I would grade the overall experience with an A. I would highly recommend them.”

“They picked up my rug, cleaned it, and brought it back, so great. I'd give them an A+. They even put little sheet covers on. I would recommend them.”

“They replaced the carpet in one of our rooms that had gotten stained. They were very professional, and they did the work very quickly. They did a very good job—just overall, it was very positive. Everybody was very nice to work with and talk to. It got done very quickly, basically the way they promised it would be done. I'd give them the highest grade—A+.”

“We've used them before. They do the job well. We used them for carpet cleaning. I would grade the overall experience with an A+. I would highly recommend them”

“We've used them for a good while, and they always come through really well. They did rug cleaning for me. I would grade the overall experience with an A+. I would highly recommend them.”

“Ayoub did a great job. It was thorough carpet cleaning. I'd give them an A. I would recommend them.”

“I liked that they cleaned the rug, it's something I bought in Turkey about 25 years ago. They cleaned it and redid the tassels on both ends. They did a great job. I would grade the overall experience with an A. I would very likely recommend them.”

“The person showed up on time. He was professional and he did a thorough job. It was a straightforward carpet cleaning and I I liked his professionalism. I had a positive experience. I'd give them an A. The carpet was clean to begin with so I just needed a deep clean. I observed the person. He was thorough. Based on the phone calls, customer service was excellent. They were on time. My house was empty. This was a move-in, so there was nothing in the house.”

“They did a great job, but I was going to call back and find out what to do about the fringes. They did a good job. They've done it twice and they've done a really good job. It's silk. I bought it from Shang Hi in China. It's not easy, but I did want to know what to do about the fringes. I would give them an A. I would recommend them. They'll do mine again.”

“They did carpet cleaning for me. I would grade the overall experience with an A. I would highly recommend them.”

“They did great. They were just very polite and efficient and came when they said they would and delivered when they said they would. The rugs are still wrapped up, but I'm sure they're great. I'd give them an A.”

“They do a great job. They're polite, nice, dependable, on time, and all those good things. They cleaned carpets for me and upholstery and cut down rugs for me. I've also ordered rugs from them. I would say they're an A.”

“They installed carpets in a couple of rooms, and they also did some cleaning on some other rooms. The sales guy was great, the install was on time and fast, and the quality's good. I'd give them an A.”

“Ayoub did a good job on it. The gentleman who was out here was just very nice and handled everything very well—carpet or rug cleaning. I'd give them an A+. I would recommend them.”

“I liked that they were thorough, and they got the things off that I was hoping to remove. I would grade the overall experience with an A+.”

“It was absolutely positive. They're just very good at what they do and I use the same guy every time and I have no complaints at all. I'd give them an A+.”

“It was very positive. They just do a really good job in cleaning, and they're very nice to work with. They did our carpet. I'd give them an A+.”

“I've used Ayoub a lot over the years. They're pretty quick and they get the job done. I think they're fine. They did just carpet cleaning for me. I'd give them an A+ overall, they're good. I would recommend them.”

“They did the rug. It was a very good experience. We always have a positive experience when we go with companies from Best Pick Reports. Quick turn around. They've done a little bit of everything for us. I'd give them an A+.”

“Ayoub is the best for rug cleaning, carpet installation, and best of all, customer service. Truly a stellar group at all levels!”

“I wholeheartedly recommend them for any carpeting matter. I will use them again.”

“I have always found Ayoub to be a top quality operation. The people are great and the service is terrific. They will be the first place I shop when I next need carpet or flooring.”

“My experience was positive.”

“Ayoub came when they promised, they were fast and they did well. They did carpet cleaning work for me. I would grade the overall experience with an A.”

“I liked that they did pick-up, bring back, move all my furniture, roll it out. They did everything—I just paid them. I had them clean rugs; they picked them up, cleaned them, brought them back two weeks later, moved everything, and did everything just how it was expected. They get an A.”

“It was fine. They were fine. They cleaned the rugs. I'd give them an A. They were fine.”

“I've had a positive experience with them multiple times. They do what they say: they come in politely, pick my stuff up, take it away, bring it back, put it back, and everything they were supposed to do. I've used them for standard carpet and rug cleaning.”

“They did a good job.”

“They did everything they said they were going to do. Carpet cleaning and then cutting pads to go under the rugs when they brought them back. I'd give them an A.”

“Very good job. They were timely and took care of the problem. They did carpet cleaning for me. I would grade the overall experience with an A. There were some tough spots they couldn't get out, but everything was fine. I would very likely recommend them.”

“They cleaned one carpet and laid another carpet. Easy to work with—I'm satisfied. I would say it was an A.”

“They did new flooring for me, wood and carpet flooring. They were very customer service-oriented, and they were very professional. They knew what they were doing. Also, they were trustworthy and reliable. I would give them an A.”

“I liked that they were thorough and quick. They did carpet cleaning work for me. I would grade the overall experience with an A-. I would very likely recommend them.”

“They always come, they do a good job, they are on time, and the pricing is very good. We've used them several times. They have done carpet cleaning and carpet repairs in the past. I would grade the overall experience with an A+. I would highly recommend them.”

“We have service from them. They're awesome, very competent, and they do a very thorough job. They're very polite and professional. They get it done. They did upholstery, urine out of carpet, red wine out of a brand new five thousand dollar sofa. I'd give them an A+.”

“We've done business with them for years and we give them the highest remarks, the highest marks. They do a good job. I haven't really priced it, but it seems reasonable. The thing that is really good now is we live in Arlington and they have now opened another office, another branch, near us. For us, that's quite important. I'd give them an A. I'd recommend them.”

“They were great. I would definitely use them again. I liked that they were courteous. They came when they said they were going to come. They did a good job on the carpet. I would say the price was fair, and I would say that we were very satisfied. I would grade the overall experience with an A+. I would highly recommend them.”

“From start to finish, the experience was excellent. They employ professional and experienced staff. The carpet cleaning made my carpets look almost brand-new even after ten years. I will definitely be using their service annually.”

“The technicians were very professional. They were conscious of protecting the floors, walls, and corners from their equipment. They did a great job removing stains on our basement carpeting. We have used them several times, and they always produce great results. We will use them again for our carpet cleaning needs.”

“There's a reason to return for their services. I've used Ayoub many times over the years to clean my Oriental carpets, and the service is always impeccable. I love the free pickup and delivery.”

“Ayoub Carpet is top-notch. They have cleaned a very large Afghan area carpet for us twice. It returns spotless and like new.”

“Before I would consign my oriental rug to Ayoub to be cleaned, I asked for an explanation of their cleaning practices as I was bitterly disappointed in a rival's services when my rug's fringe was burned off. Ayoub gave me an in-depth tour of their washing and drying facilities located in Chantilly which demonstrated to me that they know what they're doing. They are now my go-to cleaners for all my oriental rugs.”

“Excellent service that included protection of walls and patching spots with carpet.”

“Ayoub was professional when I called to have my carpet picked up. The service man arrived at the appointed time and took it away to return it on the appointed day clean. They were able to remain the stains that I pointed out to them at the pickup day. Very happy with the service and will use them again.”

“Used them on our whole house that we were preparing to put on the market and they did such a great job that we called them again to clean the new house's carpets. Ayoub is now our go-to for carpet cleaning.”

“The furniture movers were excellent. The actual carpet cleaners, who came the following day, mostly did a very thorough job until they were working toward exiting from the carpeted apartment and failed to notice the particularly dirty spot to clean at that entrance/exit. The only rather small negative was that they left the plastic pieces under furniture legs, probably to reduce any damage to the furniture from the still-wet carpet. I could not lift a few of the heavy pieces to remove them later, and the company promised to send someone to do that when crew was working in my area. It took several weeks but they did do it when I called them again. They were very careful in moving my furniture and other items and overall did a good job.”

“Good job. Made excellent suggestion to correct problem with fringe on one rug.”

“Our family has appreciated Ayoub Carpet's service for 20+ years. Consistently, they do great work - on cleaning - and even on repairing oriental rugs. I enjoy having them in my home - they are polite, helpful and do great work. Their office is easy to book with. A+.”

“I have used Ayoub for Capet cleaning and repair for over ten years, and have always been totally satisfied with the quality and professionalism of their work.”

“We were very pleased with the service although our delivery hit a snag and it did not arrive as scheduled. When I called to inquire about the delay, they immediately sent someone out on a special trip to deliver our carpet and rug.”

“Ayoub carpet did an amazing job cleaning our area rug.”

“We were very pleased with Ayoub's cleaning of our carpet.”

“They rescheduled us at the last moment, after a terrific snowstorm made the original appointment impossible to keep. They were accommodating of our urgent need, and were just wonderful. Yes, they were late, but only given the conditions and an emergency at an earlier appointment. Their tardiness was more than outweighed by the way they kept in contact with us about what was happening and when they would arrive. We also appreciated that they did not try to add on to or upgrade the services we had requested, given the fact that we were moving out of a rental. We were delighted with their service, and would use them again without hesitation.”

“We have been very pleased with the work done by Ayoub and are repeat customers.”

“I've been using Ayoub carpet since 2005. I had the good luck of an expert carpet cleaning guy (Willy) that arrived on my first job with Ayoub. I request him each & every time for his thorough, careful care of my carpet & upholstery. I'd recommend Ayoub to anyone in need of these types of service.”

“Two workers arrived on time and picked up carpets in a professional manner and provided excellent advice for the care of our carpets.”

“Ayoub employees picked up my very heavy, hand-made Turkish carpet and cleaned it by hand. They discovered several areas on the edge where the binding was torn and asked if I wanted a repair. They carefully repositioned the cleaned rug, making sure that the cushioning did not show and that the location was 'perfect'. I mention this because the rug is very heavy and you also have to move heavy furniture in order to position the rug. The rug looks like new- All the spots and dirt are gone and it does not have a sticky residue that attracts new dirt.”

“We have had great experience with Ayoub carpet cleaning. The staff from scheduling to actual carpet cleaners were very professional. Scheduling was a breeze, the workers let me know what to expect before they started, and moved furniture as they worked. They stretched our basement carpet before cleaning and re-secured it. We had furniture cleaned as well - they explained methods and care after cleaning. Great job on all. They also picked up an area rug for cleaning, moved the dining table for me. Ayoub has cleaned smaller rugs and repaired a rug our dog decided was tasty. Everyone I have dealt with has been pleasant, knowledgeable, helpful.”

“Over a several month period Ayoub picked up, cleaned and returned several carpets that had not previously been cleaned. A carpet that had been attacked by moths was also treated. My dealings with Ayoub were professional, honest, helpful and thus deserving of compliment. In one instance the pad under a small rug did not fit well. On a subsequent visit Ayoub's representatives trimmed the pad to better fit the rug.”

“They did a very professional carpet stretching and cleaning. They were on time, professional, and very tidy.”

“I had Ayoub clean my carpets. I like them because their staff is friendly, they're clean, and they don't smell of cigarette smoke. They're very helpful in both picking the carpet up, putting it back again, and making sure everything is the way it's supposed to be. They do a nice job cleaning it. I've used them several times before for maybe five or six years. They clean my carpets downstairs, and they do a wonderful job at that. They're very good.”

“We used Ayoub Carpet Service. We took a rug to them, and we had them clean it. Our initial experience wasn't good, but they resolved it. I would give them an A because they were awesome at resolving the one small issue. We had a wool rug cleaned, and when it came back, it looked frayed. So, they picked it back up, shaved off the frayed portion, and brought it back.”

“They cleaned a six-foot by nine-foot area rug. They worked quickly and did a good job.”

“They cleaned a large area rug and assessed the repair of a worn area. They kept to the appointed time frame and the carpet was cleaned well, and they were courteous and polite when returning the rug.”

“ACS cleaned expensive area rugs. They show up, carry it out, clean it perfectly, and bring it back in a week or so.”

“Ayoub cleaned eight rugs; Ayoub also picked up and returned the rugs. First and foremost, the rugs were well cleaned when we received them. The pickup and drop-off crews were friendly, professional, and prompt. They took care to note the work required on each rug and offered to help move some furniture back into place when picking up and dropping off the rugs. I truly appreciated the good impression that Ayoub's crew left.”

“They did wool carpet cleaning. It was fast service and excellent care.”

“They cleaned an Oriental rug. The men who picked up and delivered the rug were polite and courteous. They placed the rug expertly. The rug came back clean and fresh. The work was done in a reasonable period of time. They took the rug to the plant to clean it.”

“Ayoub took all of our Persian rugs and Chinese rugs and repaired and cleaned them. Ayoub was punctual and reliable, and they did an excellent job.”

“They cleaned and repaired Oriental carpets. It was great service, and the work was excellent.”

“We were working through recovery from a frozen pipe that resulted in water leaking into our bedroom which got our rug wet. We had our rug picked up for cleaning and sanitizing. They returned our rug on schedule, as promised. The quote that I received over the phone was consistent with what I was charged. They were prompt in arriving when they said they would be here and offered to move furniture to get the rug. Since we were not ready for placement of the rug when they delivered it to our home, they suggested that we call them when we were ready and they would come back again to put down the rug. I know our rug weighs about 90 pounds, so we appreciated that offer.”

“They cleaned several Oriental carpets, one of which had previously been cleaned by another company that was unable to remove a stain and wanted to charge extra for more extensive cleaning. All carpets were clean. They did the job they were paid to do.”

“Ayoub Carpet has cleaned our carpeting, upholstery, and area rugs in our last two homes. The technicians have always been professional, courteous, and detail oriented. We are always more than satisfied with their prompt service and responsiveness.”

“ACS cleaned carpeting in bedrooms and on stairways. They were friendly, and they did an excellent job getting stains out.”

“Ayoub has cleaned Oriental rugs, wall-to-wall carpeting, and tile flooring for us. Ayoub is very dependable. They pick up and deliver on schedule, they let you know how long a service will take, and they don't have hidden fees. In addition, the quality of their work is top notch and they provide great advice.”

“We have had in-home and in-store cleaning of our Oriental carpets. The rugs came out beautifully, and the personnel we dealt with were punctual, pleasant, and highly skilled.”

“They replaced the carpet in the bedroom and living and dining area of my condo. They also installed a small hardwood entryway by the front door. The team who installed the carpet was very courteous and professional. There is not a lot of space here to move the furniture out of the way, and they were patient and helped me move things around. They did a great job. The work was done a year ago, and everything still looks great. The carpet is still plush. The guy who installed the hardwood entryway took special care to do a good job. The floors here are very uneven, but he got the hardwood in as flat as possible, and it barely creaks when walking on it. It's been a year, and it looks like he just installed it. I highly recommend them because they take care to do quality work.”

“We had four large area carpets, two small carpets, and a runner cleaned. They rolled them up and took them out of the house. They didn't want us to move a thing. They cleaned the carpets, and then they came back and put the carpets in their correct locations. Again, they did not want us to move a thing. Everything was put back perfectly with the chairs placed in the proper location on the carpets. The gentlemen were great. The service men that came to the house were professional, friendly, and more than competent. The carpets came back looking great.”

“They cleaned a heavily soiled Turkish embassy carpet for us. The staff that scheduled the appointment and took delivery of and delivered the rug were fantastic and very accommodating.”

“They pick up, clean, and return rugs. Everyone I have spoken with has been very nice and helpful. They arrive within their time frame. The carpets always look beautiful when they are returned.”

“We called Ayoub Carpet to see if they would repair a poor carpet installation performed only three years prior. The Ayoub technician was able to restretch, cut, and replace segments, repairing over 1,000 feet of carpet in just a couple of hours. The result looked better than the original installation and saved us from replacing it entirely. Our experience with Ayoub was extremely positive, and they saved us a great deal of money and time. The technician was also very professional and pleasant to deal with.”

“Ayoub Carpet has cleaned our wall-to-wall carpeting in our home. They have also cleaned some of our upholstered furniture—couches, ottoman, bar stools, and kitchen chairs. I have also dropped off couch cushions and pillows at their Chantilly location to get them cleaned. Ayoub Carpet Service has always done a fantastic job. It is amazing the gum and stains they have been able to remove from our carpeting. Our carpets look brand-new every time we have them cleaned. They have also done an amazing job getting stains out of the upholstery as well. They were even able to get red wine stains out of our good couch.”

“They cleaned wall-to-wall carpeting in the living room, dining room, and downstairs, and they also cleaned an area rug and sofa. The technicians answered questions, worked efficiently, and were friendly.”

“They cleaned Oriental rugs and repaired them, cleaned wall-to-wall carpeting, and cleaned the sofa. The work was well done, and the staff was friendly and helpful.”

“ACS did carpet cleaning, carpet repair, and emergency carpet stain removal. The technicians showed up on time and called when they were on their way. The technicians were dressed professionally. It was superior service compared to another company I had used in the past.”

“They were cleaning carpets. They did a good job.”

“Ayoub cleaned all the carpets throughout the entire house. The carpets looked great, and the guys worked efficiently.”

“ACS cleaned a couch and two chairs. We also ordered an area rug and padding. Everyone cares about you as a customer from the time you walk in or call them.”

“They picked carpet up for cleaning and delivered it back. The carpet was cleaned and moth proofed. The delivery people were exceptionally careful and actually placed the carpet out in the room and made sure it was to my satisfaction. They also were very careful about the floor in my home as they entered. Before the carpet was picked up, we were very clear as to the work that was to be done and the charges for the work. They called in the middle of the process to be sure we understood the previous damage and what it would take to repair. We knew the old moth damage was there.”

“Ayoub cleaned a heavily soiled Turkish embassy carpet for us. The staff that scheduled the appointment and delivered the rug were fantastic and very accommodating.”

“Ayoub Carpet has cleaned our carpeting, upholstery, and area rugs in our last two homes. The technicians have always been professional, courteous, and detail oriented. We are always more than satisfied with their prompt service and responsiveness.”

“We have had in-home and in-store cleaning of our Oriental carpets. The rugs came out beautifully, and the personnel we dealt with were punctual, pleasant, and highly skilled.”