Absolute Carpet Care, Inc.
9th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Absolute Carpet Care, Inc. has received 4.8 out of 5 stars based on 253 customer surveys conducted through GuildQuality.
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9th year as a Best Pick Call
"Our mission is to build lifelong relationships with our clients by delivering an amazing and memorable service experience. Our professionalism, reputation, green products, reliability, technicians, and thorough cleaning process set us apart from the competition."

Marcus Krohn | Vice President
Company Information
Services Offered
Absolute Carpet Care offers carpet and upholstery cleaning, carpet repair, water damage extraction, ceramic tile cleaning, Oriental rug cleaning and repair, and new carpet and hardwood sales and installation. Technicians utilize a truck-mounted, hot-water extraction method.
Minimum Job
A $165 minimum is required.
Warranty
Absolute Carpet Care offers a money-back guarantee.
Company History
The company has been serving customers since 1987.
Distinctions
Absolute Carpet Care is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).
Employee Information
The company's employees wear uniforms and drive marked vehicles.
Additional Information
Absolute Carpet Care offers green detergents.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
45921 Maries Road #180
Dulles, VA 20166
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Absolute Carpet Care, Inc. has received 4.8 out of 5 stars based on 253 customer surveys conducted through GuildQuality.
5
213
4
32
3
4
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/27/2019

“They were able to get the carpet wrinkles out completely, which made me very happy.”

Review by
08/27/2019

“We were very pleased with Absolute Carpet Care Inc.!”

Review by
08/27/2019

“I would like to recognize the entire team for their hard work. This is the second time I have used this company and they work was so good the first time I specifically requested the same team for the second job.”

Review by
08/22/2019

“I get a different group of people every time.”

Review by
07/24/2019

No review comments provided

Review by
07/03/2019

“I would like to recognize the technician for his exceptional service.”

Review by
06/22/2019

No review comments provided

Review by
06/21/2019

“I'd like to recognize Jason, the salesperson for providing exceptional service. The installers did a very nice job too.”

Review by
06/20/2019

“They did a great job!”

Review by
06/20/2019

“I would like to recognize the technicians. They did an outstanding job and were really good.”

Review by
06/20/2019

“It is what I come to expect. They are very good.”

Review by
06/20/2019

“I've used them forever. They're good at all ends and I've used them for years.”

Review by
06/20/2019

“They met or exceeded my expectations with their communication.”

Review by
06/20/2019

“I would like to recognize the team that was out the last time for the most recent cleaning. They were great.”

Review by
06/20/2019

“I was pleased with how rapid they came to my home.”

Review by
06/20/2019

“They met or exceeded my expectations with the cleaning of the carpet.”

Review by
06/20/2019

“There were some areas of the carpet that looked as though it needed to be redone. We were not pleased with the quality of the cleaning.”

Review by
06/17/2019

No review comments provided

Review by
06/14/2019

“I was satisfied because they were very professional, clean, punctual, and very polite.”

Review by
06/14/2019

“All the technicians do very well.”

Review by
06/14/2019

“They were very professional and they did a fine job. We were totally satisfied.”

Review by
06/13/2019

“Will and Juan”

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

“Excellent customer service in making appointments. Service men always prompt, professional, competent and friendly”

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

“Great work ethic and professional.”

Review by
07/27/2018

“They did what they said they would do.”

Review by
07/26/2018

“The person who did my project was very good.”

Review by
07/25/2018

“I was most satisfied with their professionalism. They are very responsive and courteous.”

Review by
07/16/2018

No review comments provided

Review by
07/13/2018

“I thought it came out really clean. I actually asked them to do the outdoor carpet as well. It is not a big area. It is probably three feet by ten feet. They went out there and shampooed it. It was a custom cut carpet. It looked a lot better. The carpet looked great too. It looked brand new.”

Review by
07/12/2018

“Absolute Carpet Care met my expectations in the other rooms.”

Review by
07/12/2018

“They completed the job to standards with no surprises. They were thorough, straight forward, and I thought they did a great job. They exceeded my expectations.”

Review by
07/12/2018

“You got a stain out in my carpet, and that exceeded my expectations.”

Review by
07/10/2018

“All the dog stains came out of the carpets and the area rugs came back cleaner than they've ever been.”

Review by
07/10/2018

“This was the best carpet cleaning I've ever experienced. They protected the carpet and areas in between with booties and were honest that the coffee stains weren't going to come out. I also appreciated that the quote I received was what I paid and there were no unexpected adds or tactics to charge me more. Will definitely use again!!”

Review by
07/10/2018

“They did a great job!”

Review by
07/10/2018

“Everything was fine on it. I do not know how it was sent. Everything went well, and we are really satisfied. It was a good job. If we wanted them again, we would probably use them. Our daughter may use you also. We have talked to her about that.”

Review by
07/10/2018

No review comments provided

Review by
07/10/2018

No review comments provided

Review by
07/10/2018

No review comments provided

Review by
07/06/2018

“As a military family with short orders to leave the Northern Virginia area to go overseas, Absolute Carpet Care was fantastic and very flexible with our changing schedule. From the front office to the technicians in the field, they were all professional and great to work with for our particular job.”

Review by
07/05/2018

“Chris, Sandra and Amanda have been great to work with.”

Review by
07/05/2018

No review comments provided

Review by
07/05/2018

“They did an excellent job with cleaning some very old carpets with multiple dog stains. My home smells so much better and I'm not embarrassed to have anyone in my home! I deducted one star for the price. It was expensive (small basement and 2 sets of stairs and small hallway-over $400).”

Review by
01/16/2018

“They were very great, very efficient, and very helpful. They were drying and cleaning the carpet. I'd give them an A.”

Review by
01/16/2018

“They did some work for me awhile back. I had a problem with some water coming into my basement so there was a little bit of flooding. They came out very quick, and they were very courteous. They sucked up all the water, and they dried it all out. They came back four or five days later, cleaned the carpet very well, and I was very happy with their service. I would say an A.”

Review by
01/16/2018

“We're pleased with the end-product. Everything's clean and definitely cleaner than before. We've been using this company for quite a while—about ten years. I think one time we did try another company for steaming work, but it wasn't as good. Just overall satisfaction; we are definitely loyal customers, and I would give them A+.”

Review by
01/16/2018

“I loved it, they were great—Five-star. They were just very thorough, and the carpets look fantastic. I ended up not having to replace them to sell my house. They did carpet cleaning at one point, and they also did damage repair. I would give them an A+.”

Review by
01/16/2018

“I did have some carpet care. They were just doing the carpet cleaning. I'd give them a B.”

Review by
01/11/2018

“They just did what they said they were going to do, and did it on time. They did the job. They were doing some flood cleanup and carpet restoration. I would give them an A.”

Review by
01/11/2018

“I've used them a couple times. They're always on time, and actually I liked that they sent the same people every time they came out so we kind-of bonded with them. And they did an amazing job, like a really good job. I'd give them an A+.”

Review by
01/11/2018

“I had a great experience with them. I just liked that they were on time, they deliver what they promise, and they stay within the budget. It was water damage restoration, but they've also done carpet cleaning for us, too. They've done both, and I'd give them an A+.”

Review by
01/11/2018

“I think that we had a couple of issues with the insurance and stuff like that. I think they were accommodating of the fact, and they worked with the insurance company and made sure that everything looked good, so it was good to know. They came over and did everything they had to do. It was one of the water pipes in my house broke and there was a water leak so they tore away the old carpet and replaced it with new ones. I'd give them an A.”

Review by
01/11/2018

“We had a washing machine break, so they pulled up carpet, and they put it down. I wouldn't say good or bad—I mean, we had some issues with it. Overall, I would say it was a B.”

Review by
08/16/2017

“They did a great job. I mean, nothing really stood out, but they did a great job. I have no complaints. They were just doing carpet cleaning work. I'd give them an A overall.”

Review by
08/16/2017

“They were good. They were flexible with time too. It was kind of rough so they did a good job. They were doing carpet cleaning, pet stain removal. I'd give Absolute Carpet Care an A.”

Review by
08/16/2017

“They always do a good job. I've been using them for years. So, I've always had a good cleaning experience with them. They clean very well. I would give them an A overall.”

Review by
08/16/2017

“It was great. They did a thorough job, excellent, great, professional. It was wonderful. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
08/16/2017

“Exceptionally good service in terms of the work they provided and, like, the courtesy and the customer service from their people. I'd give them an A+ overall.”

Review by
08/16/2017

“They were good. They came on time. They did all of it on time. It was good. They were cleaning some oriental rugs. I'd give them an A- overall.”

Review by
08/16/2017

“They got the job done and got out, that's all that matters. I'd give them an A overall.”

Review by
08/16/2017

“They did excellent work, no complaints and would recommend them.”

Review by
08/16/2017

“I thought Absolute Carpet Care were good. They did excellent work, I had no complaints, and I would recommend them.”

Review by
08/16/2017

“They did a good job. They were quick and timely and professional. They had shoe covers on them. They did good. I'd grade them A+.”

Review by
08/16/2017

“That was like two years ago. Price was good. Carpet cleaning work; nothing crazy. I'd give them an A+. I would recommend them.”

Review by
08/16/2017

“They're on time, they're professional, and they did a quality job. They cleaned an oriental rug for me. I'd give them an A+.”

Review by
08/16/2017

“They were fine. They did excellent work, I had no complaints, and I would recommend them.”

Review by
08/16/2017

“We did have it cleaned in Annandale when we left. We had no problems, and I thought everyone was really, you know, anyone I talked to on the phone for any part of the process was really nice and easy to work with. Only just because I can't remember well, I would give them an A overall. I do remember some of the things they had to clean up, now that I'm thinking back.”

Review by
08/16/2017

“Tremendous. I keep using them over and over again. I love the fact that they, before they even start, they come in, they go over everything with you, they tell you what to expect, how long it takes to do the service, how long it takes to dry, they leave you the cleaning products you need in case you spill something on it, you do spot cleaning. They talk to you about other things that they notice in the area, but they don't push hard sell; they just make recommendations. And they come in, they do exactly what they said they're going to do and then they’re gone, so I like that. They don't invade my space. They don't, you know, come aggressively, ‘Ah you need to do this, you need to do that.’ None of that. They're very professional. They know what they're doing, and they get out. I would give them an A+ overall, absolutely. They were here on time. Although, I think they gave me a window, you know, they give you a window of when they'll be there, and then they'll call you and say, ‘We're within this time,’ and they're right when they say they're going to be. I would give them all A+'s, actually, and I don't do that very much with very many people. I have recommended them to several people, my neighbors and other people.”

Review by
08/16/2017

“They were quick and efficient with the service, and they left the carpet very nicely done. So, I was really satisfied with what they did and the fact that they were able to accommodate me on such short notice as well. I would definitely give the overall experience an A. I was really happy with their work, and it was just a great experience with them. They really made things simple for me. Quick and easy. Most companies, when you go for a carpet cleaning, they make it a little hard because of the stuff you need, that you have and whatnot. But they were able to accommodate me with a free estimate as well. They were nice enough to give me an estimate the same day and do the work for me the same day as well. I would recommend them. I was actually thinking about giving them a call again because I was hoping I could get my carpet cleaned before the end of the month, before my parents come back from their trip.”

Review by
08/16/2017

“They were very nice. They arrived on time. They did a great job with the cleaning. They were up front with their prices. They were up front with what they could get out and what they couldn't get out, and they actually ended up getting out more than they thought they could. They were able to do that. Everybody was really courteous to me and my daughters, I felt safe with them in my house, and they wore those little booties on their feet. They were really, really nice people. I'd give them an A+.”

Review by
08/16/2017

“I thought their prices were fair. They came quickly. They completed the work quickly. I had a concern about a spot that I didn't think they got as good as they could have. They came right back out with no charge and no hassle and took care of it. I'd give them an A+ overall. I would recommend them.”

Review by
08/16/2017

“Customer service was wonderful. I've had them on two occasions. They send out email communications regularly mainly for soliciting purposes, but I've never had a problem with them. Actually, they're kind of my go to for carpet cleaning for sure. The two times I'm aware of I'd have to say A+.”

Review by
08/16/2017

“I liked the employees, they were very nice. They explained what they were doing. They were very meticulous. They were very careful moving the furniture around and did a good job cleaning the carpet. Explained their policy, explained they would come back to do spot removal. I'd give them an A overall. They're a little expensive.”

Review by
08/16/2017

“It's been a few months since they've done anything. I guess I liked everything. They did a really good job, they were very friendly and personable. You know, everything you kind of want. I would use them again, over and over again. They seem like a company you can trust, if that makes sense. I would give them an A+ overall.”

Review by
08/16/2017

“Well, he was up front with me that we had some pet stains that they weren't going to be able to get out, so that was nice. They spoke English, and they were just very nice. I'd give Absolute Carpet Care an A+ overall. I don't remember having a problem with them. I actually just recommended them a couple days ago.”

Review by
08/16/2017

“I mean, they were fine. They just came in, gave me an estimate, and came back and did the job. It was a small job so it was fine. I had no complaints. I would give them an A overall. The customer service was fine. I would recommend them.”

Review by
08/16/2017

“It's been a while. They always do a good job. They're in and out. They know what they're doing. It's clean. You know, it's what I want and that's what they give me. I'd give them an A overall. I always recommend them. Definitely recommend.”

Review by
08/16/2017

“We've used Absolute Carpet Care every year for our company, you know, office wide carpet cleaning. And they've been excellent, really easy to work with, do a really great job. I'd recommend them. We'll use them again this year. I'd give them an A+ overall.”

Review by
08/16/2017

“I like them. I can't remember off the top of my head but yeah, there were no complaints. It's just that I can say there were no complaints and that everything went fine. I would definitely recommend them if anyone asks.”

Review by
08/16/2017

“Everything was just fine. It was, what, three weeks ago, a month. No problem. I'd give them a B overall. They're very accommodating. Right on time. Very clean. They did everything right. I have no complaints. I would recommend them again. And I will call them back in about nine, ten months for a follow-up.”

Review by
08/16/2017

“I'd say it was cleaning up the carpet; we had a sump pump failure. The cost was a lot more than I anticipated. I'd give them a B overall. Their customer service was good.”

Review by
08/16/2017

“They overcharged me. I had them back to do my house because I thought they did such a great job, and then they said my house was 200 square feet larger. They did the following job, and I said, ‘Where did you find 200 extra square feet in this house.’ And I was stuck, and I had moved out everything and what was I going to do. So nope, this is it. So, I would never use them again. I'm shocked, and I tell people to avoid them for that reason because I was just shocked. How did you find 200 extra square feet in a small townhouse? I was so completely, I didn't even care about how good a job they did because I needed the carpets cleaned. I'd give them a D. I was so unhappy that they would do this to a veteran family. They wore booties and stuff like that, but they brought in a lot of equipment. I don't know about their expertise because the coming in and remeasuring my house when they had on record how many square feet my house was that they did it for last time just kind of blows all that away.”

Review by
08/13/2017

“That was over a year ago. They did a good job. The only down side with them is the high price. They were easy to work with. It was not our choice to use them. We were tenants in a house and our landlords actually made us use them in the lease. So, we wouldn't have gone with them because of their high price point, but they did do a fantastic job when they were in the house. They were very easy to work with. They went over everything. Real easy when they came out, you know, went through everything and gave us a very accurate price estimate. And the customer service was just outstanding. I'd give them an A overall. It would have to be caveated, you know, on the price. Contingent on price. If you want somebody that's just going in and clean the carpets and get them clean, then I would probably go with somebody else because of the price. If you need to have somebody that's going to go in and kind of give you the Rolls-Royce service and you're willing to pay for it, I'd go with them, no doubt.”

Review by
08/13/2017

“They've done both interior carpet cleaning and taking out carpets to be clean and returning them. They were timely, efficient, and their price is reasonable. I'd give them an A+ overall. Very likely that I'd recommend them.”

Review by
08/13/2017

“It was excellent. They did my family room. I've had them do stairways, family room, a bedroom. They're just nice, and they do a good job. I'd give them an A. They're the only carpet company I use.”

Review by
08/13/2017

“They did a good job. They cleaned the carpet. They did a good job, number one. They were on time, and the price was fair. Seemed professional. I'd give them an A overall.”

Review by
08/13/2017

“They did excellent work. It was general carpet care. They also cleaned the seats in all of my dining room chairs. Well, they did the job right. It was a good job. I'd give them an A.”

Review by
08/13/2017

“They showed up on time and did what they said they were going to do, and it was a reasonable price. That was about it. I'd give them an A overall.”

Review by
08/13/2017

“Good people, and they did a good job. They were just very professional, and it was a very positive experience. I'd give them an A overall.”

Review by
08/13/2017

“They did just basic carpet cleaning. They were fair, free quote, they were fair priced, and I was pretty happy with the process. I would give them an A.”

Review by
08/13/2017

“They just cleaned a carpet. It had wine stains in it that they got out. The workers were fine. I'd give them an A.”

Review by
08/13/2017

“They ended up cleaning two rooms and the stairway carpets. Well, we've been using them for a while, they got the job completed with good quality. I wasn't here, my wife was here, but I don't think she said anything. I'll give them a B overall. The only question I would raise is about the pricing in terms of their—we've just been using them but sometimes it seems expensive. That would be the only question I would raise because I know they used to be graded very high and then they dropped down which tells me how their customers are grading and deciding more and would say one has to look at the infamous three, the triangle—cost, quality, and schedule. If quality is so good but cost goes up, then people may not rate you as high anymore. I don't know what's going on. I would just add that in there that pricing is a factor they need to address.”

Review by
12/08/2016

“They did a great job, and we were happy with it. We had our carpet and our couch cleaned, and they were good at what they do. The work was great. The only thing is, because I have two small kids, it’s not cost-efficient for us to have them service us every few months. What we ended up doing is getting a spot cleaning. I liked what they did for us, and I’d give them A+. It’s just the price. It is not cost-effective for us. I have no complaints.”

Review by
12/08/2016

“The carpets always come out looking almost brand new, which is amazing for how much wear and tear they get. They've done tile cleaning and carpet cleaning. For my overall experience with them, I’d give them an A.”

Review by
12/08/2016

“I’ve been using them for years. They’re very good, and they’re pleasant to deal with. They do a good job, and they come when they say they’re going to come. The prices seem reasonable. They do rug cleaning for me. Overall, I’d give them A+.”

Review by
12/08/2016

“They came when they were supposed to, and the work was performed beyond expectations. They did the main floor, the stairs, and the upstairs carpet cleaning in every room, including some repair where they stretched some parts of the carpet that needed to be stretched. I’d give them A for my overall experience with them.”

Review by
12/08/2016

“They do a really good job and the people are very nice that come. All of their technicians are nice. I’ve had wall-to-wall carpet cleaned. I’ve had Persian carpets cleaned. They've been taken back to their warehouse and scrubbed and cleaned. Overall, I’d give them an A.”

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