UpFront Home Services
4th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 155 Surveys
Our Certification Process
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Verified General Liability Ins.
Compiled Score: star star star star star
UpFront Home Services has received 5 out of 5 stars (A-rating) based on 155 customer surveys conducted by Best Pick Reports.
4th year as a Best Pick Call
"If you're looking for a cleaning service you can trust, a company you can rely on, and a friendly experience without the sales games, call UpFront Home Services. We stand behind our name—it is our moral compass when servicing your home, and we have not lost our sense of pride in owning a business."

Joseph Pais | Owner
Company Information
Services Offered
UpFront Home Services cleans and removes stains from carpets, rugs, and upholstery. The company also offers carpet stretching and repairs; pet odor removal; stain protection; shower restoration; stone polishing; tile and grout services; VCT stripping and waxing; air duct cleaning; and hypoallergenic and fragrance-free cleaning agents.
Minimum Job
Jobs require a $99 minimum.
Warranty
The company offers a seven-day recleaning warranty, a thirty-day warranty on stain removal, and a six-month warranty on stain protection.
Company History
Veteran Armando Pais founded the family-owned-and-operated company in 2007. His son, Joseph Pais, a graduate of Texas A&M University, runs UpFront Home Services.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug tests.
Areas Served
Cypress, Katy, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I've used them twice. They did great work. They've been here three times. I wasn't pleased the second time, and they sent someone right back out to do it to my satisfaction. They did my carpet. I'd give them an A+. They get the best grade on everything. They are awesome. They get top rated on everything.”

“They cleaned our carpet. They did excellent work, no problems.”

“I liked that they are very professional and informative. They did my carpet for me. They get an A+.”

“I liked that they came out and did the job quick. They cleaned my carpet. I'd give them an A+.”

“As I remembered it, we had an outfit come out and clean our carpet. I dropped it on him that I needed a chair cleaned. He took it in stride and said, 'Sure,' and did a good job. Was neat, clean—boy scout. I was proud of the work he did. I would grade the overall experience A+.”

“I liked that everything was cleaned. They did carpet for me. They did A+ work.”

“I liked that they—the person was very friendly, did the job real good. They cleaned my carpet only. They're A+.”

“I liked that they did a good job, and they were very nice and easy to work with. They did my carpets. They get an A+.”

“They seemed to do a very good job. It didn't take him very long, but the carpet looked really well after he left. I would grade the overall experience A+.”

“I think I was pleased with them. I think they did a nice job, and they arrived when they said they would. They performed as intended. I was pleased. As far as I can remember, there were no overall problems, and the work was pretty good. I needed somebody, they did exactly what I needed, and everybody was pleased. It was something very fast. I didn't have a lot of interaction with them. It wasn't a big job, but they did just what we needed, and I was pleased.”

“I liked the knowledge of the technician that came out. They did my carpet for me. I'd grade them A.”

“I liked that the employee was friendly. They cleaned our carpet. I'd rate them A.”

“UpFront Home Services steam cleaned a large rug, and they were outstanding. They showed up on time. The technician was very, very professional, very knowledgeable, and very efficient. I'd definitely give them an A.”

“They were excellent. The technician was very timely and very friendly. He told me what he was going to do, and it exceeded our expectations—it really did. I'd give them an A+.”

“They were really quick and very thorough. The carpet did not take long to dry at all. So far, they've been the best people I've used. I would give them an A rating.”

“UpFront did an excellent job, showed up on time, and did exactly what they said they would do. They get an A.”

“They were professional, and they did very solid cleaning—A+.”

“They were prompt and very efficient. It was very good work and I was very happy with them. They cleaned the grout on my floor. It's been a couple months. I'd give them an A for excellent.”

“They were very professional. A+ for them.”

“They were very good—A.”

“Phillip did a great job on our carpet. He was on time and did a good job. He was very thorough and did a walk through with me when he was done to make sure I was satisfied, so he did a great job. I grade it an A.”

“I liked everything about their service. They earned an A.”

“They cleaned the tile. They did a very good job. They showed up on time, and they cleaned up after themselves. They did a very nice job. I'd give them an A rating. They were very good. I'd recommend them to anybody.”

“They referred me, they gave me a good reference for tile cleaning. They did do the service. It was very thorough, quick, and very forthright service. They were helpful, as far as understanding what was causing the dirt on the tile, and how to prevent it in the future. It was last month. I'd give them an A. The service was good. They were on time.”

“They did good. I wasn't even there whenever they did it, but my mom was there, and she said everything was fine. It was very streamlined, they got in, did the job, and left. When I got home, I inspected it. I was pretty happy with the outcome; it came out pretty good. I'd definitely give them an A.”

“They were on time, did what I asked them to do, and they didn't leave a mess. They were doing carpet cleaning. They earned an A.”

“They did tile cleaning. They did a really good job; everything looked great. It was carefully planned and they scheduled it conveniently. They even rescheduled for me at the last minute that I needed it, and it was no problem. They were really good. Good customer service. It's an A.”

“They were very prompt and courteous. He was clean when he took care of moving furniture around. He wasn't rough with any of the furniture. The carpet looks very clean and he was very timely in completing the job. I'd give them an A.”

“I liked the quality of the work that they did. They did carpet cleaning. I'd give them A rating.”

“They did exactly what I asked them to do. They came on time, walked in, did the job, and got out of here. I believe Upfront was the one that came in and polished the granite for me. I would give them an A grade, definitely.”

“They're friendly and the work was done well. The job was done well and timely. I don't have any complaints. If I remember correctly, it was floors and granite. I'm not sure which one it was, but both experiences were good. I think it was tile. I'm thinking it was January. It's an A grade for sure.”

“They were very good. I have no complaints.”

“He did some carpet cleaning. He was prompt, and his availability was good. A lot of times, you call people and you've got to work around their schedule, but he worked around our schedule, and he did a good job. He did a solid job.”

“They were real good. I was very happy with them, and they were a good company.”

“I've used them for a couple different things, and they're real good. I'm real happy with them. I'll use them again. They're great.”

“I was very satisfied with the work that they did. It was a whole-house carpet cleaning. He was very helpful even with other things around the house that needed to be fixed and stuff. They were very helpful with that, and they recommended other services.”

“The guy from UpFront was lovely. He was a real perfectionist, and he was on time. I couldn't find a fault with them. I've recommended them to a lot of people. They get an A, for sure.”

“UpFront Home Services cleaned a carpet, and they did a good job. I was able to schedule it really easily, and they were really good about coming exactly when they said they were coming. I would give them an A rating.”

“They were really easy to schedule, and they were friendly and quick. They did some rug, upholstery, and tile floor cleaning, and they did an excellent job—they earned an A.”

“Working with UpFront was a positive experience. They were there when they said they would be there, which was the nicest thing. They did carpet cleaning on the first and third floors, and it looked good. I would recommend them.”

“They pretty much did an excellent job all around. It was good, and the communication level was very good. They cleaned up after themselves. I would use them again, and I would recommend them to others and tell them that they were convenient. I didn't have to wait for a long period of time; they came out right away. They get an A+.”

“They did a good job cleaning the carpet, and they are actually scheduled to clean the sofas. The quality of work was excellent. My mom was there, and she hasn't said anything negative about the technicians. The overall customer service was good because they communicated online, and that's easier for me than phone calls. I would recommend them, and I'd give them an A+.”

“I think UpFront Home Services was up front in every way. He told me what he was going to do and what he could do, and he also offered some other alternatives that would have a different effect on our carpet. He was very professional and did a great job, so we have no complaints. We were very pleased with them. They have done my daughter's house, too. We will do business with them again—it is just a question of when. They're an A+ company.”

“UpFront Home Services cleaned the carpets, and everything was fine. I would rate them as an A+ company.”

“UpFront came in and did a good job. He was on time and did what he said he was going to do. I would probably use them again. He was good, and I guess the customer service was good. They should get an A+.”

“They did a carpet cleaning in the dining room. A pet urinated on the rug, and they cleaned it. Because it was a valuable rug, I wanted to go with someone that I trusted, and I did. Being new to Houston, we didn't have a track record with anybody, and it was pretty good to have somebody who was clean when they provided the service, clean when they left, and did a good job. I would use them again. We recommend them around the area. They did a great job and met my expectations. They've earned an A+.”

“They cleaned our carpets. The technician was on time, friendly, and thorough. I would recommend them, and I would use them again. Their customer service was fine. I'd rate them as an A+.”

“They did carpet cleaning. They did everything they said they would do and more—what stood out was the fact that they actually did more. They were polite and on time, and their work was good. I would use them again and recommend them. They're A+.”

“They did a normal cleaning of the whole house. They were great. They were very nice, fast, and polite, and they explained everything. I was fully satisfied. I would rate UpFront as an A for excellent.”

“UpFront Home Services cleaned the carpets throughout the house, and they did a good job. I was very pleased with their service.”

“He cleaned the upstairs bedrooms, the downstairs, the stairway closets, and the hallway closets. The worker was on time and very friendly, and he did a thorough job. I had no problems with him at all. He was the owner of the company; his dad started it. It was my first time using their services, but I would use them again. They get an A—they were great.”

“They cleaned the sofa, and everything has held up fine. The guy who did it was very friendly, efficient, and honest about what stains would and wouldn't come out. I would use them again. I'd say UpFront Home Services should get an A grade.”

“They did carpet cleaning. They came on time and did the job they said they were going to do. The quality of their work was great. The technicians were very professional, very polite, and very good, and their customer service was fine. I would rate them as an A.”

“UpFront Home Services was on time, and everything held up OK. I would use them again, and I would give them an A.”

“The guys were good; they were very nice and knowledgeable. They did a great job, and I would refer them to others. I was satisfied, so it was very positive.”

“They cleaned carpet. I liked that they were very, very professional in the house. They explained everything that was going to be done and got it finished in a timely manner. I would give UpFront an A rating, for sure.”

“I was satisfied with the technician's work. He was on time, knowledgeable, and friendly. I'd grade them as an A.”

“Their quality of work was very good. The workers were friendly, very hard working, and knowledgeable, and they respected my home. I would recommend the company to others, and I would give them an A.”

“They came in to clean one room. It was a normal, quick visit, and they did fine. They came in, did their thing, and left. I was satisfied with the work; from start to finish, everything was acceptable. I would use their services again. I had no complaints, so they get an A.”

“UpFront Home Services cleaned the carpets in the house, and the quality of their work was very good. I would use the company again, and I'd give them an A rating.”

“The workers were on time and respectful of my home, and their work was good. I would use them again, and I'd refer them. They're worthy of an A grade.”

“UpFront came in and cleaned my carpet. The workers were on time and respectful of my home. I would use them again and recommend them. They're an A.”

“UpFront Home Services was very courteous and convenient, and they performed to my expectations. I liked their attention to detail. I would recommend them to others and rate them as an A.”

“All they did was clean my carpets. They came on time and did a really quick, good job. The customer service was good, too. I would recommend them. They did A-level work.”

“They did carpet cleaning. They were really friendly. The person explained everything, even when we thought there might have been an issue that was not caused by them. It was just something we noticed, and they came back the next day to take a look at it. I've already recommended them to my sister. The customer service was really good. I'd give them an A.”

“UpFront Home Services was great. They cleaned my carpets, and they did everything right. They were so businesslike, friendly, and very nice, and they answered all my questions. They were very careful about everything in my home and very pleasant to deal with. I was really impressed, and they were in and out in record time. I would recommend them to others. They're A+.”

“UpFront Home Services did carpet cleaning, and the workers were awesome. They were on time, knowledgeable, and respectful of my home. I would rate them high in every category. They were great.”

“The company's overall service is excellent. They did a good job cleaning my upholstery, carpet, and tile. All three times I used them, I was pleased with their service as well as their professionalism. I would give them an A+.”

“UpFront did awesome. I liked that they got the house clean. They did a good job. I had a bunch of stuff done because I am trying to sell my house, and they were so nice. They moved furniture and didn't have a problem. They were awesome. I would give them an A+ rating.”

“UpFront Home Services was an excellent service. They did carpet cleaning, and the quality of the work was excellent. The technician was very polite. I would use them again and would recommend them. They are courteous. They deserve an A+ rating.”

“The guy from UpFront was great, and the quality was excellent. We were happy. They cleaned our upstairs. The technicians and customer service were excellent. I would use them again, and I would recommend them to others. I'd give them an A+.”

“UpFront Home Services came out and did a tile cleaning. Their quality of work was excellent, and the workers that came out were excellent. I would recommend them. They're an A.”

“They just did what they said they would do. They were reliable, and they came and did it when they said they would do it. The carpets look good, so I would use the company again. The technicians were fine. I'd give them an A.”

“I was very happy with UpFront Home Services. They cleaned the carpet about four months ago, and I would use them again. They did an A+ job.”

“UpFront came in, got the job done, and left. They did some steam cleaning on my carpet. It was my first time using their services, but I would use them again. They were responsive to questions and concerns, and there was no need for any follow-up services. I would give them an A+. I had no issues. They did fine.”

“UpFront Home Services was good. They cleaned our carpets. I liked that they came when they said they would and did a good job. I would give them an A+ rating.”

“They cleaned my carpets, and the quality of their work was good. The carpets were clean, and the workers were quick and professional. They were nice and knew what they were doing. I would use the company again. The customer service was very good, and I would recommend them to friends and family. They deserve an A+.”

“UpFront Home Services was on time and did a thorough job. They cleaned all my carpets. The technician was pleasant and did a good job, and the customer service was great. I would use them again, and I would recommend them. I would give them an A+ rating all the way across the board.”