UpFront Home Services
4th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

UpFront Home Services has received 4.7 out of 5 stars based on 145 customer surveys.
5
116
4
22
3
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2
7
1
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4th year as a Best Pick Call
"If you're looking for a cleaning service you can trust, a company you can rely on, and a friendly experience without the sales games, call UpFront Home Services. We stand behind our name—it is our moral compass when servicing your home, and we have not lost our sense of pride in owning a business."

Joseph Pais | Owner
Company Information
Services Offered
UpFront Home Services cleans and removes stains from carpets, rugs, and upholstery. The company also offers carpet stretching and repairs; pet odor removal; stain protection; shower restoration; stone polishing; tile and grout services; VCT stripping and waxing; air duct cleaning; and hypoallergenic and fragrance-free cleaning agents.
Minimum Job
Jobs require a $99 minimum.
Warranty
The company offers a seven-day recleaning warranty, a thirty-day warranty on stain removal, and a six-month warranty on stain protection.
Company History
Veteran Armando Pais founded the family-owned-and-operated company in 2007. His son, Joseph Pais, a graduate of Texas A&M University, runs UpFront Home Services.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug tests.
Areas Served
Cypress, Energy Corridor, Katy, The Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston

Compiled Score:

UpFront Home Services has received 4.7 out of 5 stars based on 145 customer surveys.
5
116
4
22
3
0
2
7
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/05/2017

“I think I was pleased with them. I think they did a nice job, and they arrived when they said they would. They performed as intended. I was pleased. As far as I can remember, there were no overall problems, and the work was pretty good. I needed somebody, they did exactly what I needed, and everybody was pleased. It was something very fast. I didn't have a lot of interaction with them. It wasn't a big job, but they did just what we needed, and I was pleased.”

Review by
07/05/2017

“I've used them twice. They did great work. They’ve been here three times. I wasn't pleased the second time, and they sent someone right back out to do it to my satisfaction. They did my carpet. I’d give them an A+. They get the best grade on everything. They are awesome. They get top rated on everything.”

Review by
07/05/2017

“As I remembered it, we had an outfit come out and clean our carpet. I dropped it on him that I needed a chair cleaned. He took it in stride and said, ‘Sure,’ and did a good job. Was neat, clean—boy scout. I was proud of the work he did. I would grade the overall experience A+.”

Review by
07/05/2017

“It was OK. I wasn't really very satisfied with the results, but it is what it is. They did our carpet cleaning. I would grade the overall experience with a B. Quality of work and expertise—he didn't really do pretty well.”

Review by
07/05/2017

“I liked that they had great customer service and did a great job. I really have no complaints. Fair price. They cleaned our carpets. I would grade the overall experience A+.”

Review by
07/05/2017

“They seemed to do a very good job. It didn't take him very long, but the carpet looked really well after he left. I would grade the overall experience A+.”

Review by
07/05/2017

“I liked that they did a good job, and they were very nice and easy to work with. They did my carpets. They get an A+.”

Review by
07/05/2017

“I liked that they—the person was very friendly, did the job real good. They cleaned my carpet only. They’re A+.”

Review by
07/05/2017

“I liked that they are very professional and informative. They did my carpet for me. They get an A+.”

Review by
07/05/2017

“I liked the knowledge of the technician that came out. They did my carpet for me. I’d grade them A.”

Review by
07/05/2017

“I liked that they came out and did the job quick. They cleaned my carpet. I’d give them an A+.”

Review by
07/05/2017

“I liked their timeliness. They did carpet for me. I would grade the overall experience B.”

Review by
07/05/2017

“I liked that the employee was friendly. They cleaned our carpet. I’d rate them A.”

Review by
07/05/2017

“I liked that everything was cleaned. They did carpet for me. They did A+ work.”

Review by
07/05/2017

“They cleaned our carpet. They did excellent work, no problems.”

Review by
06/13/2016

“I liked the quality of the work that they did. They did carpet cleaning. I'd give them A rating.”

Review by
06/13/2016

“They were on time, did what I asked them to do, and they didn't leave a mess. They were doing carpet cleaning. They earned an A.”

Review by
06/13/2016

“They were very prompt and courteous. He was clean when he took care of moving furniture around. He wasn't rough with any of the furniture. The carpet looks very clean and he was very timely in completing the job. I'd give them an A.”

Review by
06/13/2016

“They  cleaned a rug for me. They steam cleaned a large rug and they were outstanding. They showed up on time and the technician was very professional, knowledgeable, and efficient. Definitely give them an A grade.”

Review by
06/13/2016

“They did carpet and tile cleaning. I was able to communicate with them very easily and they did a really good job. I'd give them an A. There were some punctuality issues, but other than that, everything was great.”

Review by
06/13/2016

“They did good. I wasn't even there whenever they did it, but my mom was there, and she said everything was fine. It was very streamlined, they got in, did the job, and left. When I got home, I inspected it. I was pretty happy with the outcome; it came out pretty good. I'd definitely give them an A.”

Review by
06/13/2016

“They were really quick and very thorough. Normally when I get my carpet cleaned, it takes forever to dry, but this did not take that long at all to dry. So far, they've been the best people I've used. They cleaned the carpet. I'd rate them as an A.”

Review by
05/25/2016

“I wasn't pleased with them, and I wouldn't recommend them. I wasn't pleased with them. I would say they were a C or a D. the thing that bothered me was they had quoted one thing and then when they came, they said, oh they couldn't do that. That wasn't the right quote and blah blah blah so we had to go back and they had to look it up and they said, yes this is what they promised to do it for. So they did it for us very grudgingly and did it very poorly and very quickly.”

Review by
05/25/2016

“Phillip did a great job on our carpet. He was on time and did a good job. He was very thorough and did a walk through with me when he was done to make sure I was satisfied, so he did a great job. I grade it an A.”

Review by
05/25/2016

“They  were on time, professional, and had easy communication. They did a very good job—very solid cleaning. I grade it A+.”

Review by
05/25/2016

“He arrived on time and he did a great job with all the stains we had. The price was excellent. I grade it an A+.”

Review by
05/25/2016

“They were fine. They came by and did good work. This was for carpet cleaning. Prompt, professional, and the price was good. I'll give them an A.”

Review by
05/25/2016

“They  did an excellent job, showed up on time, and did exactly what they said they would do. It was carpet cleaning. I would give them an A.”

Review by
05/25/2016

“I liked everything about their service. They earned an A.”

Review by
05/25/2016

“They were very professional. A+ for them.”

Review by
05/25/2016

“They were very good—A.”

Review by
10/19/2015

“He did some carpet cleaning. He was prompt, and his availability was good. A lot of times, you call people and you've got to work around their schedule, but he worked around our schedule, and he did a good job. He did a solid job.”

Review by
10/19/2015

“He was doing the job I expected so yea. It was just the carpet. I think the guy was pretty good. There was one small area with some stains. He had to redo that even twice I think to show me this cannot be cleaned out. I think the rating is pretty good. I think probably an A-.”

Review by
10/19/2015

“It was OK. I think it was OK. They recaulked a bathroom shower but it was pretty simple and I wanted to repair the tile but that wasn't in their scope so it took them like 10 minutes. I feel like a B-, the caulking was just a little bit sloppy. I had to have my husband go back.”

Review by
10/19/2015

“Whenever they came to do the job, once they were here they said they could clean the upholstery of my sofas. I had paid already upfront so they couldn't give me the money back. The guy said, 'OK, I can just do your kitchen tiles.' I said, 'Ok, but you still have seventy dollars for me.' He said, 'Well you will have to call me and reschedule.' I called twice to reschedule. They never called me back. So, they kept my money. He was a graduate from A&M. I have a very, very busy schedule and I'm a single mom so I cannot always keep up with those little things, like calling again. I have two jobs at a time plus the kids. I just failed to call them for a third time. I left voice messages and they just kept the money and they never cared for calling me back. Whenever they do the checks and balances, they must be noticing that they are having extra money on the job. They never called me back. I had a coupon for them to do that in advance. I'd give them a D. I would never recommend them to anyone. It's not about the quality of the work. It was because they were not honest.”

Review by
10/19/2015

“It was OK. They were complaining that I had too much dog hair and it was screwing up their cleaners and I said that's why you're here. I'm not a technician because I kept saying you need to do this this this and well we don't move this and we don't do that and I go OK. I just thought for the money they could've done a little better job. They're nice people don't get me wrong but I just remember a few bad things about them. If I'm remembering right it was just carpet cleaning. It was fine, the only thing is they were complaining that I had too much dog hair. I guess they had to empty out their machines too often but I don't know. I'd give them a B.”

Review by
10/14/2015

“It was a positive experience. They were on time, and they were there when they said they would be there—that was the nicest thing. They did carpet cleaning on the first floor and the third floor, so they sort of cleaned the whole home, but not really. It looked good. I would recommend them. They've actually come back and done other work for me, too—they've done tile cleaning for me.”

Review by
10/06/2015

“I was a satisfied customer. They provided a design, consultation services for installing a fireplace. I guess they were responsive and I thought they coordinated the job pretty well and brought in the right people to get the job done. Their pricing was more reasonable than other people that provided the same service. I'd give them an A.”

Review by
10/06/2015

“They came and cleaned a carpet. They did a good job, they came on time and were in and out of here kind of as promised. I think I was able to schedule it really easily and they were really good about coming exactly when they said they were coming. Their price was also good. I'll give them an A.”

Review by
10/06/2015

“They might have been cleaning my windows and if so they did a great job. They were just very thorough and they were very good at getting the job done and I guess that's really all I have to say. I just know that they did a good job. A is good. A is the rating.”

Review by
10/06/2015

“I was pretty happy with the work. It was just on time, the work was thorough and they cleaned up after themselves so it was pretty good. They cleaned the tiles in the living area, the floor tiles. I didn't have much contact with their customer service. It'll be A I think.”

Review by
10/06/2015

“I was really pleased. The guys that came out were really nice. The only thing that was aggravating is it took me forever to try to schedule it. They could only come out during the work week from like 10 am to 4 pm so I had to take off work for them to be at my house for 15 minutes. They were there for more than 15 minutes they might have been there for almost 30 but it was aggravating that I had to schedule a vacation day because they give you a somewhat large window of when they're going to show up. So that sucks but they did really excellent work. Their work was great just trying to schedule them was a pain. I needed to regrout my cellar and I thought I was going to do it myself but I'm just really lazy. I think it might have been $75 or something so I was like yea that's fine. I would give them like an A- because they did do the work but the scheduling was aggravating.”

Review by
10/06/2015

“It was fine. My granite didn't get cleaned but at least explained to me what I needed to do. This was a very brief visit so there's not a lot to talk about. They came in, they put some products on my granite and wiped it off and talked to me and left, that's it. On my granite in my kitchen we're not talking something that went on all day we're talking like 30 minutes. I don't really remember that much about it.”

Review by
10/06/2015

“would say it was a neutral experience. I guess it was positive. He came in and cleaned the carpets. It was still kind of wet when he left and that's fine but a stain at the top that I had wanted to get out had already reappeared but it may just be so set into the carpet that it had nothing to do with him. He was very polite, very professional, came in did his job and was done in a flash. Between A and B.”

Review by
10/06/2015

“We did some carpet cleaning. They left no bad impression so that's probably good. I think they clean the tile as well. They did a pretty good job but the price I think is kind of high but I think the service was good. I was at home at the time they come to clean. They were just probably professional and did a very thorough job. I think we chose them by their ranking or by people's feedback.”

Review by
10/06/2015

“They were really easy to schedule with, and they were friendly. They came in, and they were quick. They did some rug cleaning, some upholstery cleaning, and some floor tile cleaning. They did an excellent job—I’d rate them A.”

Review by
10/06/2015

“The guy who was doing it was lovely, was a real perfectionist and he was on time. I couldn't fault them. I've recommended them to a lot of people. I chose them on price, they had the best scale at the time. A for sure.”

Review by
10/06/2015

“I think they did carpet cleaning. There was really nothing special about it. They cleaned the carpet that was it. It's not very exciting to me. I'd give them a B+, I don't give A's. I never give them.”

Review by
10/06/2015

“I think I used them. He showed up on time, he was efficient, he was friendly, and knew what he was doing. And he charged a reasonable fee. I believe he sealed my granite countertops for my kitchen. He was an A.”

Review by
10/06/2015

“I wasn't happy. They came in to clean my grout and they dragged a huge hose, dirty hose, all through the entire house to do it and then it was dirty still when they left. I would not use them again.”

Review by
10/06/2015

“They did my windows. They did a great job. They were just great. I didn't have any problems. I made an appointment, they showed up on time, and everything was perfect. I would give them an A.”

Review by
10/06/2015

“If it was carpet cleaning then yes I did have a positive experience with them. The guy did a great job and it was reasonable. Just they're very friendly. When I call them they come. A is it.”

Review by
10/06/2015

“They were fine. They were OK.”

Review by
10/06/2015

“I think they did a fine job.”

Review by
10/06/2015

“It was grout cleaning. It wasn't very thorough. They showed up on time but didn't do a very thorough job.”

Review by
10/06/2015

“It was good. It was a B, I think it could be better just based on the quality of the work. I think they did carpet cleaning for me.”

Review by
10/02/2015

“I've used them for a couple different things, and they're real good. I'm real happy with them. I'll use them again. They're great.”

Review by
10/02/2015

“They were real good. I was very happy with them, and they were a good company.”

Review by
10/02/2015

“They were very good. I have no complaints.”

Review by
10/02/2015

“They were on time as they promised and did the work as they promised so basically everything that I expected they came through on. They recaulked an upstairs bathroom in my deceased mothers house prior to the sale of the home. They recaulked and cleaned. I just liked the fact they were there, on time the day they said they'd be there, the time they said they'd be there and they did the work they promised to do. It was a bathroom. I think it was like $149 to recaulk and clean the tiles in the shower bathtub area. I'd give them an A.”

Review by
10/02/2015

“They always accommodate our schedule, they come in, they get it done, it's a good price. Their owner literally will you email him and he gets back to you in an hour or two. And he will even come out on Saturday if you have a big party going on or something. They have cleaned our Persian rugs. When we sold a couple of houses they came in and did the final carpet restoration, everything. We had a dog and the people coming to see the house when they came to look at the house couldn't even tell that we had a dog.”

Review by
10/02/2015

“I was very satisfied with the work that they did. It was a whole-house carpet cleaning. He was very helpful even with other things around the house that needed to be fixed and stuff. They were very helpful with that, and they recommended other services.”

Review by
09/17/2014

“He's actually done two jobs. They've done two jobs for me now. They showed up when they were supposed to show up. They actually met two deadlines for me because I'm moving out of the rental and into a purchased home and I think they were able to make those carpet cleanings happen for me in that half an hour. The guy who came to help me, his name was Joseph. He is very professional and very thorough and I just think he did a great job. I would give him an A+.”

Review by
09/17/2014

“They did tile cleaning. They stayed in touch with me. They showed up on time. They did what I asked them to do. They were polite, you know, I don't know what else to say. The cleaning job was thorough. It was an A+.”

Review by
09/17/2014

“They were prompt and came on time and they were very courteous. They actually did a granite countertop sealing. I would rate them an A+.”

Review by
09/17/2014

“They actually did granite cleaning. Just they were very efficient, very prompt, good service. I would recommend them. I would rate them an A.”

Review by
09/17/2014

“They resealed some granite counter tops. Real friendly…the guy was real friendly, personable, was quick, explained what he was doing and that’s about it. It wasn't much to it. I rate them an A+.”

Review by
09/17/2014

“They did my granite counter tops. I liked how knowledgeable the technician was and his customer service skill. I think it was the description of what they did in terms of cleaning and sealing and polishing. I give them an A+.”

Review by
06/20/2014

“The company’s overall service is excellent. They did a good job cleaning my upholstery, carpet, and tile. All three times I used them, I was pleased with their service as well as their professionalism. I would give them an A+.”

Review by
06/20/2014

“Their quality of work was very good. The workers were friendly, very hard working, and knowledgeable, and they respected my home. I would recommend the company to others, and I would give them an A.”

Review by
06/20/2014

“They cleaned carpet. I liked that they were very, very professional in the house. They explained everything that was going to be done and got it finished in a timely manner. I would give UpFront an A rating, for sure.”

Review by
06/20/2014

“Up Front Home Services was on time, professional and did a good job with their services. They did some tile cleaning. This was my first time using the service and would use them again. I would rate them an A+.”

Review by
06/20/2014

“It was OK, it was good. Up Front Home Service cleaned a sofa, cleaned three sofas. Everything turned out but they missed the whole back of one sofas. I would use them again. I would give them a B rating.”

Review by
06/20/2014

“UpFront came in and did a good job. He was on time and did what he said he was going to do. I would probably use them again. He was good, and I guess the customer service was good. They should get an A+.”

Review by
06/20/2014

“UpFront Home Services did carpet cleaning, and the workers were awesome. They were on time, knowledgeable, and respectful of my home. I would rate them high in every category. They were great.”

Review by
06/20/2014

“They did a full-house carpet cleaning, and it was a good, A+ experience. I would use the company again, and I would give them an A+. I would tell others that they were an affordable, good service.”

Review by
06/20/2014

“They cleaned our carpets. The technician was on time, friendly, and thorough. I would recommend them, and I would use them again. Their customer service was fine. I'd rate them as an A+.”

Review by
06/20/2014

“UpFront Home Services was very courteous and convenient, and they performed to my expectations. I liked their attention to detail. I would recommend them to others and rate them as an A.”

Review by
06/20/2014

“UpFront Home Services came out and did a tile cleaning. Their quality of work was excellent, and the workers that came out were excellent. I would recommend them. They’re an A.”

Review by
06/20/2014

“The workers were on time and respectful of my home, and their work was good. I would use them again, and I’d refer them. They’re worthy of an A grade.”

Review by
06/20/2014

“UpFront came in and cleaned my carpet. The workers were on time and respectful of my home. I would use them again and recommend them. They’re an A.”

Review by
06/20/2014

“Their service was good and they did their work. They just did the carpet. I would recommend them to a neighbor or friend. I would give them an A.”

Review by
06/20/2014

“All they did was clean my carpets. They came on time and did a really quick, good job. The customer service was good, too. I would recommend them. They did A-level work.”

Review by
06/20/2014

“UpFront Home Services cleaned the carpets in the house, and the quality of their work was very good. I would use the company again, and I’d give them an A rating.”

Review by
06/20/2014

“UpFront Home Services was good. They cleaned our carpets. I liked that they came when they said they would and did a good job. I would give them an A+ rating.”

Review by
06/20/2014

“The guys were good; they were very nice and knowledgeable. They did a great job, and I would refer them to others. I was satisfied, so it was very positive.”

Review by
06/20/2014

“I was very happy with UpFront Home Services. They cleaned the carpet about four months ago, and I would use them again. They did an A+ job.”

Review by
06/20/2014

“I was satisfied with the technician’s work. He was on time, knowledgeable, and friendly. I'd grade them as an A.”

Review by
06/20/2014

“They did carpet cleaning for me and they did a great job. They were on time and did a good job. I'd give them an A.”

Review by
06/20/2014

“UpFront Home Services was on time, and everything held up OK. I would use them again, and I would give them an A.”

Review by
06/20/2014

“They were pretty thorough. I would recommend this company to others. They did carpet cleaning for me. I'd give them a B.”

Review by
06/20/2014

“UpFront Home Services cleaned the carpets throughout the house, and they did a good job. I was very pleased with their service.”

Review by
06/20/2014

“I liked that they were on time and did what they were supposed to do and then left.”

Review by
06/20/2014

“UpFront Home Services cleaned the carpets, and everything was fine. I would rate them as an A+ company.”

Review by
06/20/2014

“They are restoring my bathroom. They have not completed the work yet. We tried a couple of things and they had to come back. We're still trying to figure out a day that's convenient for everybody. So far so good. They've been very punctual. They have done what they said they were going to do. There are still some stains in the bathroom. The owner is figuring out a way to correct them. I would definitely recommend them. I would give them an A.”

Review by
06/20/2014

“They did a good job cleaning the carpet. They are actually scheduled to come to my house today to clean the sofas. The quality of work was good - excellent. I wasn't there but my mom was. She hasn't said anything negative about the technicians. The overall customer service is good because they communicate online and easier for me instead of phone calls. I would recommend them to others. I'd give them an A+.”

Review by
06/20/2014

“Up Front Home Services were very thorough. They actually cleaned and sealed my granite in the kitchen. They did not do the carpets. The work was very good. The people were very nice and very professional. They were very knowledgeable. The customer service was very good, very good, excellent. This was my first time using them. I would recommend them and use them again. I would tell others that they were very good, the communication was good, they were on time and just overall was very satisfied with their work. I would give them an A+ rating. No.”

Review by
06/20/2014

“The first time they came, it was great. They were on time and cleaned everything. The second, I haven't even received my cleaning. Every time I call, they give me excuses. They didn't want to refund my money or come. They told me that they will come. I have been calling them since last year. They told me they will be available this year to come and they never came. They just give me excuses that they don't have enough people. The timeframe was OK for the first time. I had to wait for 2-3 weeks. I will not use them again. I'd give them an A-.”

Review by
06/20/2014

“They did a great job. I am very, very pleased. With Upfront though, I was very pleased. The guy did a terrific job at a very good price. He came and was talkative, intelligent, gave me some pointers. It’s the best $99 I’ve spent in quite a while. He cleaned the granite for me. The name of the company is Upfront Services. He did the granite and I’m very, very pleased. I'd give them an A+.”

Review by
06/20/2014

“They did a really good job. Some guy came, and he was really good, really nice, and very clean. He cleaned three bedrooms and a hallway. He actually cleaned the carpet in my truck for free because I told him it was dirty. The guy next door has a carpet business and wanted $50 just to clean the carpet in my truck. I’d grade them as an A+. The house looked really good.”

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