UpFront Home Services
7th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

UpFront Home Services has received 4.8 out of 5 stars based on 40 customer surveys conducted through GuildQuality.
5
36
4
3
3
0
2
0
1
1
7th year as a Best Pick Call

Company Message Regarding COVID-19

We take your safety and our safety very seriously.
All of our technicians are healthy, have not traveled domestically or abroad, and are symptom-free. We are utilizing gloves that are disposed of after each service appointment. All of our hoses and tools are treated with a EPA-approved disinfectant after every service appointment. We are offering no-contact options with every cleaning service.
"If you're looking for a cleaning service you can trust, a company you can rely on, and a friendly experience without the sales games, call UpFront Home Services. We stand behind our name. It is our moral compass when servicing your home, and we have not lost our sense of pride in owning a business."

Joseph Pais | Owner
Company Information
Services Offered
UpFront Home Services offers carpet, area rug, and upholstery cleaning; tile and grout cleaning; air duct and dryer vent cleaning; carpet stretching and repair; shower cleaning and caulking; granite countertop polishing and sealing; wood floor cleaning; water damage restoration; pressure washing; and new construction tile and grout sealing.
Minimum Job
Jobs require a $99 minimum.
Warranty
The company offers a seven-day recleaning warranty, a thirty-day warranty on stain removal, and a six-month warranty on stain protection.
Company History
Veteran Armando Pais founded the family-owned-and-operated company in 2007. His son, Joseph Pais, a graduate of Texas A&M University, runs UpFront Home Services.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug tests.
Areas Served
Bellaire, Conroe, Cypress, Houston, Katy, Missouri City, Richmond, Spring, Stafford, Sugar Land, The Woodlands, Tomball
Address
510 S Mason Road Unit 16D
Katy, TX 77450
Hours
Mon
9:00 am - 6:00 pm
Tue
9:00 am - 6:00 pm
Wed
9:00 am - 6:00 pm
Thu
9:00 am - 6:00 pm
Fri
9:00 am - 6:00 pm
Sat
9:00 am - 6:00 pm
Sun
Closed

Compiled Score:

UpFront Home Services has received 4.8 out of 5 stars based on 40 customer surveys conducted through GuildQuality.
5
36
4
3
3
0
2
0
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/21/2021

“Phillip is fantastic! Very personable and hard working. This guy is simply dedicated to his work and customer service.”

Review by
08/21/2021

“Carpet stretching team did a very good job”

Review by
08/19/2021

No review comments provided

Review by
08/18/2021

No review comments provided

Review by
02/06/2021

“UpFront Home Services exceeded my expectation with the speed in which they completed my project.”

Review by
02/05/2021

“They got some stains out that I asked for.”

Review by
02/05/2021

No review comments provided

Review by
02/05/2021

“I would recognize the person that came out to my house. He was very nice.”

Review by
02/05/2021

“Their service is always dependable and they do a great job cleaning our carpets.”

Review by
02/05/2021

“The representative that came was very professional and efficient. I really appreciated the work that was done.”

Review by
02/05/2021

“The company exceeded my expectations across the board. The equipment was professional and the installers with nice and knowledgable.”

Review by
02/05/2021

“They cleaned a lot faster than I thought.”

Review by
12/02/2020

“Joseph, Mr. Daniels, and the entire crew did a great job. I want to give them all kudos.”

Review by
12/02/2020

“Upfront Home Services exceeded my expectations with the quality of customer service they provided.”

Review by
11/23/2020

“Overall they di a great job cleaning the carpets.”

Review by
11/23/2020

“The area that UpFront Home Services met my expectations on is when they got the carpet clean like they said they would.”

Review by
11/18/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/12/2020

“He was very professional and friendly and he knew what he was doing.”

Review by
11/12/2020

“I am pleased with their services.”

Review by
11/12/2020

“I pleased with their customer service.”

Review by
11/11/2019

“Great, professional and timely work.”

Review by
11/08/2019

No review comments provided

Review by
11/08/2019

No review comments provided

Review by
11/08/2019

No review comments provided

Review by
10/07/2019

“I would like to recognize the owner. I talked to him directly.”

Review by
10/07/2019

“The kitchen exceeded my expectations.”

Review by
09/25/2019

“I used them last summer. They were on time and they cleaned everything that I asked them to. They are very professional and hard working.”

Review by
09/25/2019

“They met with the quality of the work.”

Review by
09/24/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

“They were great.”

Review by
09/11/2019

“I would like to recognize Phillip for his exceptional service. He is amazing.”

Review by
09/11/2019

“The two servicemen that have come to my house have been wonderful. They were both professional and great.”

Review by
09/11/2019

“UpFront Home Services did what I needed them to do perfectly.”

Review by
09/11/2019

“I would definitely recommend Upfront Home. Very professional and did a great job cleaning my carpet.”

Review by
09/10/2019

“They met my expectations with the first floor carpet cleaning.”

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

“Omar is the best!! Philip is also fantastic!”

Review by
09/09/2019

No review comments provided

Review by
12/18/2018

“They did what I expected.”

Review by
12/18/2018

No review comments provided

Review by
12/12/2018

No review comments provided

Review by
12/11/2018

“UpFront Home Services met and exceeded my expectations because they were efficient, here when they said they would be and did the job they said they were going to do for the price they said they were going to.”

Review by
12/11/2018

No review comments provided

Review by
12/10/2018

“Excellent professional service!”

Review by
12/03/2018

No review comments provided

Review by
12/03/2018

“Jonathan Aguilar was our technician and he was wonderful to work with. We had a pretty tough pet area and it looks fantastic!”

Review by
12/01/2018

“UpFront Home Services met my expectations by doing the job I needed to be done.”

Review by
12/01/2018

“They cleaned and stretched the carpet.”

Review by
12/01/2018

“UpFront Home Services met y expectations everywhere else but the master bathroom tile.”

Review by
11/30/2018

“It was a job well done.”

Review by
11/29/2018

“I am very happy with them!”

Review by
11/29/2018

No review comments provided

Review by
11/29/2018

“Up front Home Services did a good job, I just can't recommend a company to a friend when I didn't remember who they were and what the did in the beginning of our conversation.”

Review by
11/28/2018

“The whole team, from schedule desk to the service technicians.”

Review by
07/05/2017

“They cleaned our carpet. They did excellent work, no problems.”

Review by
07/05/2017

“I liked that they—the person was very friendly, did the job real good. They cleaned my carpet only. They’re A+.”

Review by
07/05/2017

“I liked that they are very professional and informative. They did my carpet for me. They get an A+.”

Review by
07/05/2017

“I liked the knowledge of the technician that came out. They did my carpet for me. I’d grade them A.”

Review by
07/05/2017

“I liked that they came out and did the job quick. They cleaned my carpet. I’d give them an A+.”

Review by
07/05/2017

“I liked that the employee was friendly. They cleaned our carpet. I’d rate them A.”

Review by
07/05/2017

“I liked that everything was cleaned. They did carpet for me. They did A+ work.”

Review by
07/05/2017

“I liked that they did a good job, and they were very nice and easy to work with. They did my carpets. They get an A+.”

Review by
07/05/2017

“I liked that they had great customer service and did a great job. I really have no complaints. Fair price. They cleaned our carpets. I would grade the overall experience A+.”

Review by
07/05/2017

“They seemed to do a very good job. It didn't take him very long, but the carpet looked really well after he left. I would grade the overall experience A+.”

Review by
07/05/2017

“I think I was pleased with them. I think they did a nice job, and they arrived when they said they would. They performed as intended. I was pleased. As far as I can remember, there were no overall problems, and the work was pretty good. I needed somebody, they did exactly what I needed, and everybody was pleased. It was something very fast. I didn't have a lot of interaction with them. It wasn't a big job, but they did just what we needed, and I was pleased.”

Review by
07/05/2017

“I've used them twice. They did great work. They’ve been here three times. I wasn't pleased the second time, and they sent someone right back out to do it to my satisfaction. They did my carpet. I’d give them an A+. They get the best grade on everything. They are awesome. They get top rated on everything.”

Review by
07/05/2017

“As I remembered it, we had an outfit come out and clean our carpet. I dropped it on him that I needed a chair cleaned. He took it in stride and said, ‘Sure,’ and did a good job. Was neat, clean—boy scout. I was proud of the work he did. I would grade the overall experience A+.”

Review by
07/05/2017

“It was OK. I wasn't really very satisfied with the results, but it is what it is. They did our carpet cleaning. I would grade the overall experience with a B. Quality of work and expertise—he didn't really do pretty well.”

Review by
07/05/2017

“I liked their timeliness. They did carpet for me. I would grade the overall experience B.”

Review by
06/13/2016

“I liked the quality of the work that they did. They did carpet cleaning. I'd give them A rating.”

Review by
06/13/2016

“They were on time, did what I asked them to do, and they didn't leave a mess. They were doing carpet cleaning. They earned an A.”

Review by
06/13/2016

“They were very prompt and courteous. He was clean when he took care of moving furniture around. He wasn't rough with any of the furniture. The carpet looks very clean and he was very timely in completing the job. I'd give them an A.”

Review by
06/13/2016

“They  cleaned a rug for me. They steam cleaned a large rug and they were outstanding. They showed up on time and the technician was very professional, knowledgeable, and efficient. Definitely give them an A grade.”

Review by
06/13/2016

“They did carpet and tile cleaning. I was able to communicate with them very easily and they did a really good job. I'd give them an A. There were some punctuality issues, but other than that, everything was great.”

Review by
06/13/2016

“They did good. I wasn't even there whenever they did it, but my mom was there, and she said everything was fine. It was very streamlined, they got in, did the job, and left. When I got home, I inspected it. I was pretty happy with the outcome; it came out pretty good. I'd definitely give them an A.”

Review by
06/13/2016

“They were really quick and very thorough. Normally when I get my carpet cleaned, it takes forever to dry, but this did not take that long at all to dry. So far, they've been the best people I've used. They cleaned the carpet. I'd rate them as an A.”

Review by
05/25/2016

“Phillip did a great job on our carpet. He was on time and did a good job. He was very thorough and did a walk through with me when he was done to make sure I was satisfied, so he did a great job. I grade it an A.”

Review by
05/25/2016

“They  were on time, professional, and had easy communication. They did a very good job—very solid cleaning. I grade it A+.”

Review by
05/25/2016

“He arrived on time and he did a great job with all the stains we had. The price was excellent. I grade it an A+.”

Review by
05/25/2016

“They were fine. They came by and did good work. This was for carpet cleaning. Prompt, professional, and the price was good. I'll give them an A.”

Review by
05/25/2016

“They  did an excellent job, showed up on time, and did exactly what they said they would do. It was carpet cleaning. I would give them an A.”

Review by
05/25/2016

“I liked everything about their service. They earned an A.”

Review by
05/25/2016

“They were very professional. A+ for them.”

Review by
05/25/2016

“They were very good—A.”

Review by
05/25/2016

“I wasn't pleased with them, and I wouldn't recommend them. I wasn't pleased with them. I would say they were a C or a D. the thing that bothered me was they had quoted one thing and then when they came, they said, oh they couldn't do that. That wasn't the right quote and blah blah blah so we had to go back and they had to look it up and they said, yes this is what they promised to do it for. So they did it for us very grudgingly and did it very poorly and very quickly.”

Review by
10/19/2015

“He was doing the job I expected so yea. It was just the carpet. I think the guy was pretty good. There was one small area with some stains. He had to redo that even twice I think to show me this cannot be cleaned out. I think the rating is pretty good. I think probably an A-.”

Review by
10/19/2015

“He did some carpet cleaning. He was prompt, and his availability was good. A lot of times, you call people and you've got to work around their schedule, but he worked around our schedule, and he did a good job. He did a solid job.”

Review by
10/19/2015

“It was OK. I think it was OK. They recaulked a bathroom shower but it was pretty simple and I wanted to repair the tile but that wasn't in their scope so it took them like 10 minutes. I feel like a B-, the caulking was just a little bit sloppy. I had to have my husband go back.”

Review by
10/19/2015

“It was OK. They were complaining that I had too much dog hair and it was screwing up their cleaners and I said that's why you're here. I'm not a technician because I kept saying you need to do this this this and well we don't move this and we don't do that and I go OK. I just thought for the money they could've done a little better job. They're nice people don't get me wrong but I just remember a few bad things about them. If I'm remembering right it was just carpet cleaning. It was fine, the only thing is they were complaining that I had too much dog hair. I guess they had to empty out their machines too often but I don't know. I'd give them a B.”

Review by
10/19/2015

“Whenever they came to do the job, once they were here they said they could clean the upholstery of my sofas. I had paid already upfront so they couldn't give me the money back. The guy said, 'OK, I can just do your kitchen tiles.' I said, 'Ok, but you still have seventy dollars for me.' He said, 'Well you will have to call me and reschedule.' I called twice to reschedule. They never called me back. So, they kept my money. He was a graduate from A&M. I have a very, very busy schedule and I'm a single mom so I cannot always keep up with those little things, like calling again. I have two jobs at a time plus the kids. I just failed to call them for a third time. I left voice messages and they just kept the money and they never cared for calling me back. Whenever they do the checks and balances, they must be noticing that they are having extra money on the job. They never called me back. I had a coupon for them to do that in advance. I'd give them a D. I would never recommend them to anyone. It's not about the quality of the work. It was because they were not honest.”

Review by
10/14/2015

“It was a positive experience. They were on time, and they were there when they said they would be there—that was the nicest thing. They did carpet cleaning on the first floor and the third floor, so they sort of cleaned the whole home, but not really. It looked good. I would recommend them. They've actually come back and done other work for me, too—they've done tile cleaning for me.”

Review by
10/06/2015

“I was a satisfied customer. They provided a design, consultation services for installing a fireplace. I guess they were responsive and I thought they coordinated the job pretty well and brought in the right people to get the job done. Their pricing was more reasonable than other people that provided the same service. I'd give them an A.”

Review by
10/06/2015

“They came and cleaned a carpet. They did a good job, they came on time and were in and out of here kind of as promised. I think I was able to schedule it really easily and they were really good about coming exactly when they said they were coming. Their price was also good. I'll give them an A.”

Review by
10/06/2015

“They might have been cleaning my windows and if so they did a great job. They were just very thorough and they were very good at getting the job done and I guess that's really all I have to say. I just know that they did a good job. A is good. A is the rating.”

Review by
10/06/2015

“I was pretty happy with the work. It was just on time, the work was thorough and they cleaned up after themselves so it was pretty good. They cleaned the tiles in the living area, the floor tiles. I didn't have much contact with their customer service. It'll be A I think.”

Review by
10/06/2015

“I was really pleased. The guys that came out were really nice. The only thing that was aggravating is it took me forever to try to schedule it. They could only come out during the work week from like 10 am to 4 pm so I had to take off work for them to be at my house for 15 minutes. They were there for more than 15 minutes they might have been there for almost 30 but it was aggravating that I had to schedule a vacation day because they give you a somewhat large window of when they're going to show up. So that sucks but they did really excellent work. Their work was great just trying to schedule them was a pain. I needed to regrout my cellar and I thought I was going to do it myself but I'm just really lazy. I think it might have been $75 or something so I was like yea that's fine. I would give them like an A- because they did do the work but the scheduling was aggravating.”

Review by
10/06/2015

“would say it was a neutral experience. I guess it was positive. He came in and cleaned the carpets. It was still kind of wet when he left and that's fine but a stain at the top that I had wanted to get out had already reappeared but it may just be so set into the carpet that it had nothing to do with him. He was very polite, very professional, came in did his job and was done in a flash. Between A and B.”

Review by
10/06/2015

“We did some carpet cleaning. They left no bad impression so that's probably good. I think they clean the tile as well. They did a pretty good job but the price I think is kind of high but I think the service was good. I was at home at the time they come to clean. They were just probably professional and did a very thorough job. I think we chose them by their ranking or by people's feedback.”

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