“Quality of work and design help. Ultimately they kept to the agreed budget.”

“I liked everything they did.”

“I was most satisfied with the professionalism of the installer.”

“The contractor Norm was great. He did everything fast and done well.”

“The workmanship and the project design and planning.”

“They were very helpful with any advice we needed and their workmanship was outstanding.”

“Not only would I recommend them to a friend, but I plan on using them again when I'm ready to redo my bathrooms.”

“I was most satisfied with the installer.”

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“They did a kitchen remodel. They kept everything super clean. It makes a difference. The workers were great. The workmanship was great. Really no complaints. I'd give them an A.”

“It was beyond positive. They were wonderful. They redid my kitchen, my upstairs bath, and my powder room. It was fabulous. The work is phenomenal. It's gorgeous. My kitchen is gorgeous. The price is reasonable. The workers were unobtrusive, very polite, and clean. I didn't feel weird having them in my home for a month. It was just wonderful. There was nothing bad to say. I wish I had more to renovate. I would give them an A+ across the board. I would like to figure out something else. I wish there were other things besides bathrooms and kitchens. I would very likely recommend them.”

“Everything was great with them. They remodeled our master shower. They were on time. The worker they sent was professional and courteous. The customer service was good. Whenever there was any questions or situations, they would address them immediately whether it'd be through phone or email or when they had their worker arrive, they would explain things. Everything was very efficient on their end. I'd give them an A.”

“Luxury Bath & Kitchens supplied my cabinetry for my master bathroom. They were easy to get in to see and they had a good selection. They were very responsive when I needed them to be which was important and they were timely. They were very good. I would definitely give them an A, I would use them again. They didn't do the actual work, they just supplied the cabinets. Very likely to recommend them.”

“Luxury Bath & Kitchens remodeled the whole kitchen. The man that did all the work made it a positive experience. Any time I called, I got an answer. Very happy. I'd give them an A. They were easy to work with. They solved all the problems. And the man that worked here was excellent.”

“They did bathroom remodel work. My wife was happy. She's the one that worked with them mostly. But my wife being happy, that's the king. They were on time, they did good work, they cleaned up after themselves, they did everything, everything was good. I'd give them an A+.”

“They designed and sold us kitchen cabinets. The salesperson who actually isn't there anymore, she was helpful with the design and had good ideas. Very personalized help and very interested in giving you a good design. I'd give them an A. I'd recommend them.”

“They redid a bathroom, Ellio was the person that I dealt with, it was basically set up long distance and he sent me pictures as the work was being done and he was very thorough. I would grade them an A+. I actually have recommended them to someone else.”

“In our main bathroom, they completely remodeled the entire bathroom. They took out the tub, they put in a walk-in shower, cut drywall down because it had tile on it. Basically, a full remodel. We had some ups and downs through the process but they were willing to work with us on budget and basically, we got the look we were going for so we're happy with the turnout on it. And the worker was very knowledgeable and very good and very clean. I'd give them a B. I already have recommended them.”

“They did a bathroom. They were responsive and tailored the job to our request. I would give them a B.”

“They remodeled a master bath and not a total remodel in the kitchen but cabinets and counter tops so a lot in the kitchen and a total in the master bath. There were a number of things. For one thing, they build themselves as being a top of the line home contracting small business firm and I don't think that their work was that good. I think it was average, very average and I think the prices that they charged were for a lot better job. I don't think the options they gave you, the things you could pick out - I don't think they were the quality that they should've been for the money. Even though I paid a good amount of money for these jobs, I think it could've been done at this quality for a lot cheaper or for the money I paid and it could've been a more quality job. The workers were fantastic, that much I'll say. I was sold one thing in particular, kind of a fancy shower unit with several different sprays and handles and things like that and at the time, I questioned—you know, second floor bathroom—will there be enough water pressure to use this? They tested it and said, “Absolutely no problem.” and then after they got it in, I can't use it. I had them out, they came out and checked, I complained a couple of times and finally they said, 'Well, there's nothing we can do about it.' It cost me over $1000 for the shower unit. I don't use it. So that was one thing I felt like that's an example of kind of being misled. Kind of being presented with one idea and then the end result was different. I'm trying very hard not to badmouth them because they were nice people. I'm just not happy with the work and after I brought it up to them a couple of times, they basically just cut me off and ignored me which doesn't make me happy. In the kitchen, they put a new, newly hired project manager on my kitchen, it was a woman, she basically insisted on these corner units and pull out unit and one of the pull out units, the bottom one, was supposed to open with a pull out shelf so you can get the space and use it. You couldn't pull the shelf out because the dishwasher was in the way so the door wouldn't open all the way. So obviously it wasn't measured properly. It was never brought up to replace the dishwasher. They had to take out the unit, they had to replace the wood surrounding - the wood square that you put in that's on the front before you put the door on. It all had to be replaced and basically, I've got all this dead space I can't get into because there was nothing they could do with it. They really didn't do much to compensate me. They'd deduct a little bit here, a little bit there but none of it was appropriate for the thing. For instance, with that, I was talking with them with the worker like, 'what do you think would make you happy?' Maybe if they went out of their comfort zone to come do things like that I'd be OK. That would've have even questioned that much. So, I would not recommend them to anybody and in fact I haven't recommended them to anyone. People that ask me about it that saw when they were here, I said don't use them. There were some dots and stuff that I brought to their attention that they complained afterward was the way the house was and yet it wasn't brought up beforehand and it was never mentioned after until I noticed it. I'd give them a C. They were very nice in the beginning but after they finished the work and I was bringing up these different things like the paint in the bathroom streaked, they had to repaint the bathroom, it streaked again.”

“Everything was pretty good. They delivered the wrong tile. It wasn't what I picked out and the guy had all my bathroom of course all torn apart and then I went outside and saw the tile all on the ground and I went up to the guy and I went, ‘This isn't what I ordered.’ And he said, ‘It isn't?’ And I said, ‘No not at all.’ He was wonderful, the guy who did the installation. He went down and called the owner and he says, ‘didn't you call and change it?’ I said, ‘absolutely not. I didn't call and change it.’ And I said, ‘he has it all torn apart. I don't want to be several days without a bathroom and they have to order what I ordered.’ So, I said, ‘I will take what you have but I'm not going to pay the exact same price you quoted me.’ So he did come down and price and the guy did install it and it looks nice but I don't know what the mix up was. I guess the positive experience was the installer. I didn't care for the owner at all. I didn't like his attitude. When he came, he was explaining it and it was way too long to go into this that and the other, I didn't need to go through all that. Two people had referred me to this company and they were very satisfied and I know these two people very well so that's why I went with the company but I wasn't really thrilled with him when he came to the house. I didn't care for him. But like I said, the guy that installed was a gentleman, he was an excellent worker. It called for two men to install the bathroom when I called but they only sent one guy out because they were short of help so he had to come back a second day to install it. So, nothing really went right, but the installer was excellent, he did a fantastic job, he worked so hard. Went up and down these steps, I can't tell you how many times and that was a shame because two guys I could see needed to be on the job. Overall, I'd say a C. I would recommend them, definitely.”

“Final product exceeds expectations; working with Rob was a pleasure.”

“I am most satisfied with the end product. Everything looks amazing.”

“everything - cleanup, electrical, plumbing, flooring, back splash, cabinets.”

No review comments provided

“The installer Marius was very professional and a pleasure to work with.”

“The ability of the cabinet maker to create what we wanted. We also noticed the high quality of workmanship.”

“I was most satisfied with the communication. They tried to do what we wanted them to do.”

“I was most satisfied with their professionalism and how clean they kept my house.”

“My cabinets are very good quality and very pleased with them. Our installer Rob was excellent and very clean and neat everyday and worked from time he got there til end of day. Excellent and professional.”

“I was most satisfied with the finished product, the quality of the work and the gentleman in charge of the job was fabulous. He did good work and kept me up to date with everything that was happening.”

“We were highly satisfied with Marius's professionalism and workmanship, as well as communication with Joanna, who was responsive and accommodating.”

“Quality of work”

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“The overall process was quick and painless. I loved the attention paid to protecting my old wood trim outside of the work zone from accidental damage.”

“The end result. My kitchen is beautiful”

“I was satisfied with the workmanship and knowledge of the installers. They were very professional.”

“I was most satisfied with the quality of the workmanship.”

“I was most satisfied with their organization skills.”

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“Beautiful work, committed staff, and their great kindness.”

“Customer service. We spoke with a few contractors before finding LBK - all of them pushed for us to spend more money than we budgeted. Nick put together a plan that was within our budget, and Josh and Josh built us a bathroom that we are extremely happy with.”

“Timeliness & communication with any issue that arose”

“My communications with Joanna were excellent. She returned calls, texts, and e-mails in a timely manner.”

“It looks very nice. They did a good job.”

“Their customer service commitment to make things right if they go awry (such as with the first sub electrician who had to be replaced because he wasn't doing his job).”

“I was satisfied with Iyla and Nicole. Iyla was professional. The workers were always cleaning up after themselves.”

“All interactions we had with any employee were always pleasant and helpful. We felt our questions and concerns were always answered and that things were explained so that we could understand.”

“I was most satisfied with their tidiness. They replaced the shower. They left everything wiped down and cleaned up, it did not look like anyone had been there. They even cleaned up after themselves in the hallway and around the front door. That was very much appreciated.”

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“I liked the quality of the work. They fixed our bathroom. Our bathroom needed some work so they did it. This was about a year or so ago. I give them an A grade.”

“They were very attentive to any problems during the kitchen remodel. At some point, things were off-center, so they came up with really smart solutions to move things to make them on-center. They came out in snow because we had it done in February. They do a good job. It was actually February of 215. I'd give them an A. They could have done some stuff better in the customer service regard. The point man, Ilya, is kind of a hard-nosed, Eastern European guy, so sometimes when you have to talk to him about a concern, or when my wife had to talk to him about a concern, he would dismiss her and want to talk to me. He was a tiny bit rough. I think that's his personality and he wasn't really doing it to be standoff-ish. It was more or less that he wanted to get all the information he could as fast as he could to address the issue, rather than maybe listening to us and listening to some of our concerns and why we have those concerns. In the end, his son was able to be the backstop, so if anything went past Ilya his son definitely caught it and was very good about addressing any problems.”

“They were very polite. They were always on time and very clean. We liked the job they did. It was a complete renovation of the bathroom. It took about four weeks. It was in springtime in end of March or April this year. I'd give them an A, the best grade.”

“They were thorough and organized. The job was done very well, perfectly. It's been a year and a half. They're easy to work with, thorough, and detail-oriented. They stayed on top of the job and they were pleasant to work with. They renovated a full kitchen. I'd give them an A grade.”

“They did work for me a couple years ago. It was so-so. Basically they accused that I was going to steal from them by not paying. I don't like to pay until the job's finished. They still had some work that needed to be completed and I wasn't going to pay until that. One of the owners said I was basically being unreasonable and I was trying to steal their money. That rubbed me the wrong way. They were doing a kitchen remodel for me. They did good work and everything. It was just that I wanted everything done before I made final payments, and even though the thing that still needed to be done was minor, I thought, why should I give them everything remaining if this little job is not completed? I'd give them a C.”

“They did the bathroom, and they said it was only going to take a week, and it literally took a month for them to finish the bathroom. They first came out with not the right parts to surround the shower, so then they had to re-order the part and wait for that. I have nothing good to say about Luxury Bath & Kitchen. That was three or four years ago. I was fairly satisfied with the bathroom by the time they were done it. There's a leak coming out from underneath the platform itself but they said that wasn't on them. I'm done with these people. I was upset. I would probably give them a C. They said they would have it done in a week and it took over a month. They didn't have all the right parts.”

“They gave us a date when they would start, and they started on that date. They were efficient. They were as clean as you can be when you're doing demolition work. The man who came to do the work came and worked. I even tried to give him lunch one day and he ate it in the room he was remodeling. He was very conscientious. He was going to get this work done. He did it, he did it right, and we've been very happy with the work. He was doing a bathroom. It was a very difficult job. He took the whole floor up, put in the new tub, and put new coverings over the tile we had in there. He painted. He did a great job. It would be probably coming up on a year. They earned an A from me.”

“They came in, gave me an estimate, did what they were to do, and we were happy with the project. One guy, Mark, really worked hard and got it done within the timeframe so we could have our bathroom working, so we appreciated that. They did tile on the floor and put in new drywall all in the same bathroom. This was probably almost two years ago. I'd give them an A.”

“They were wonderful. I think their attention to detail—the quality of their work was very good. They were on time every time. They cleaned up behind themselves. They delivered exactly what they said they would deliver—no surprises. They remodeled a bathroom. This was in the spring of 215. They get the top grade. They did a great job.”

“I liked their promptness. I liked their clean and careful handling of the material up into the house. I liked their workmanship. I liked their cleanup. I don't have anything that isn't positive to say about them. They did a tub surround, tub, walls, and new fixtures. It's been at least two years. I'd give them an A.”

“It was a good job. They did my bathtub and sink. Everything was good. I would recommend them. The work they did was excellent with no complaints whatsoever.”

“They were great to work with and reliable. They were great. No complaints. They did two bathrooms and our kitchen, tile floors and a tile shower. They started in January and finished in March. I'll give them an A.”

“They did a very nice job and I love my bath. They were courteous, polite, and cleaned up when they were done. Everything about them was really good. This was two years ago. I would give them an A grade.”

“I liked the work they did, and the fact that they were able to get it all done in one day. Overall, the whole experience was good. They redid our shower. This was in May. They're an A.”

“They were pretty quick. The guy who actually did the kitchen was nice to work with. He did the job pretty well. This was about a month ago. I'd give them a B+ rating. There were a couple odds and ends they could have done better, but nothing really significant.”

“He did everything he said he was going to do, for the amount of money he said he was going to do it for, and I was very pleased with what he did. He renovated two bathrooms for me. This took place about two years ago. I'd give them an A.”

“The work was done and turned out good. They were very courteous. It was a good experience, and I'm happy with it. They were doing a bathroom for me. It was about a year and a half ago. They get an A. I was very pleased with everything.”

“They did work for me a couple years ago. They were very good. Excellent. I liked their quality of work. The price was reasonable. They did everything they said they were going to do. They did a bathroom for me. It was maybe a year and a half ago. I'd definitely give them an A grade.”

“They were prompt and always kept a clean work site. They were clear in terms of what the cost would be. There were very few hidden charges. All around pretty professional. They did our kitchen remodel and a master bathroom. This was about two years ago. I'll give them an A grade.”

“They did work for me three or four years ago. They were polite and they did the work they said they were going to do. I asked them to do a couple additional things, nothing big, small things, but they did them. They did my bathroom. They put the luxury part into the shower, and then they retiled and installed a new vanity, so they pretty much did everything. I'd give them an A overall.”

“They were very straightforward and worked with me the entire time. Their communication was excellent, and the end product was beautiful. You can tell when you look at the bathroom that they really took the time to make sure everything was done right. They got it done fairly quickly. This was a year and a couple months ago. For the overall experience, they're definitely an A.”

“They were very professional. I worked well with him. The sales process and also very high class person that did the installation. They did two bathrooms for me. This was a year ago now. They get an A.”

“They did work for me a while ago. I liked that it came out the way I expected it to. They remodeled my bathroom for me. I'd rate them as a five, the best grade—A for excellent.”

“The designer that we were working with, Will, was fabulous. We had an island in the kitchen made. This was about a year and a half ago. I'd give them an A.”

“They were very talented designers and craftsmen. They were doing a kitchen. The work they did was excellent with no complaints. I'd be 100 percent likely to recommend them.”

“Very nice. They did good work, and the man that did it was wonderful. They installed a shower for me. This was approximately two months ago. They get an A.”

“I liked their affordability and value. Their workmanship was very good. They remodeled two bathrooms for me. This was two years back. I'd give them an A.”

“Everything was good.”

“The finished product is fine, but we had to be right on top of what was going on. For one thing, the work area was a mess. They left it dusty. This is our master bathroom, so we're sleeping in the master bedroom. They used our garage. Used our bathroom. It was not a clean work area at all. We felt like the individual that primarily did the work wasn't the one that knew most. At one point I had to say to him, 'You are going to grout the tile underneath the vanity?' He wasn't going to do that. I just felt that we had a great set-up with the owner of the business but then after that it was kind of shabbily managed. It's almost two years ago. I'd give them a C, overall.”

“The countertop for the sink was glued and it wasn't, and it wound up costing us six hundred-some dollars. The craftmanship of the all that was here was good, but the disagreement was with the owner on the price. They get a D. The quality of the work was good. I had to actually go out and buy some of the parts myself. Their van broke down, their truck broke down. I had to take it upon myself to fix the truck. I wouldn't likely recommend them.”

“Luxury Bath did some work for me three years ago. They finished on time and did quality work. They lived within their budget on most of the project. I had one project that went over budget, but my first experience with them was very good. It was Nick. They did both kitchen and bathroom remodeling. I'd give them an A grade.”

“One of the main things I liked about them was the fact that they were willing to do the work additional other than their actual bath product without buying supplies from other places. We bought the floor tile, we bought the vanities, all that kind of stuff. I'd give them an A+.”

“They made a half bath into a full bathroom with a shower, all new cabinetry, and toilets. They extended the width of the bathroom. They did quite a bit of work with tiling and all that. I'd give them an A+, definitely. They were great.”

“Fantastic. They did bathroom remodeling for me. For starters, the owner couldn't find a liner for my bathtub, so he bought me a brand new bathtub. His worker stayed all day. He worked from eight o'clock right through the five o'clock, and in two days, he finished the whole thing up. It was very pleasant. He cleaned up. He had drop cloths down and sealed everything to make sure I was comfortable with how the job went. I'd give them an A+ rating.”

“It was pretty good. They responded to all the requests I had. I need to call them because the shower is dripping right now, but I'm sure they'll take care of that. They put in a new shower, took down the tile that was in the bathroom, and replaced it with a wall, and then finished everything out except for the painting. They were easy to work with. I could talk to him and he would explain things. If I had a question, he would take care of it. They were pretty open and honest about everything. I'd give them an A grade.”

“They did the kitchen and bathroom remodeling for me. They were very good. I'd give them an A grade.”

“Luxury Bath did work for me. They did bathroom remodeling for me.”

“They did a bathroom remodel for me. They get an A from me.”

“They were good. They did our kitchen and were respectful of our place. They were on time and treated us with respect. They deserve an A.”

“They remodeled my bathroom. The gentleman who came and did the work was wonderful. He was very professional and did a great job. I'd give them an A rating.”

“It was my mother-in-law who had them do something, but I know she was very pleased with them. She was extremely pleased with them. It was both bathroom and kitchen remodeling.”

“They did the bathroom remodeling for me. Afterward, the paint started chipping, and the electrical socket doesn't work. I'd give them a C. They did clean up. That was good.”

“They did a bathroom remodel for me. They did a good job. They were neat and professional. The finished product was good. It was a generally good experience. I'd give them an A rating.”

“Luxury Bath did some work for me. They did a bathtub remodel. I liked everything about them. They did this about three or four years ago. They get an A from me. They did a great job.”

“They're responsible. Their worker is good. They did a bathroom remodel for me, but it's been several years now. I would give them four and a half. I'd give them a B+.”

“I liked that they came, did the job, and got out. They did bathroom remodeling. I'd give them a B+.”

“The overall product and finish were good, but we had some difficulties getting to there. They'd told us it would be done in two weeks; it took over a month. They thought they were finished and they had to come back because they left a cabinet part that wasn't fused to the other. Things like that. Overall when they finally got finished it's a beautiful bathroom. Then they had a gentleman who quit so they had to bring somebody else in so that set them back another week. They're not a person I would recommend. I wouldn't say they were terrible, because the actual product they did and work they did afterward was good, but it was not an easy experience. I would give them a B. They were here when they said they would be.”