Metropolitan Bath and Tile
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Metropolitan Bath and Tile has received 4.6 out of 5 stars based on 221 customer surveys.
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2nd year as a Best Pick Call
"At Metropolitan Bath and Tile, we take pride in everything we do. Big or small, basic or fancy—we love what we do, and that is reflected in every bathroom we remodel."

Richard McKenzie | President
Company Information
Services Offered
Metropolitan Bath and Tile offers a full range of residential bathroom remodeling services. The company installs and repairs plumbing and plumbing fixtures; tile walls, floors, and showers; vanity cabinets; countertops; lighting and ventilation; tubs and showers; and safety features for homeowners with impaired mobility. Metropolitan also performs tub-to-shower conversions.
Services Not Offered
Metropolitan does not reglaze or recover bathtubs and does not remodel kitchens.
Warranty
The company guarantees materials for up to ten years and provides a one-year warranty on labor.
Company History
The local, family-owned-and-operated company was founded in 1979.
Additional Information
Metropolitan does not use subcontractors. The company carries products from many brands, including Kohler, American Standard, WOLF, Moen, Delta, and Jacuzzi.
Licenses
MHIC #129895
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel

Compiled Score:

Metropolitan Bath and Tile has received 4.6 out of 5 stars based on 221 customer surveys.
5
160
4
39
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/07/2017

“I didn't really have a good experience. The problem that we had was the quality of the work. They had to basically redo the entire thing and still could not get it to work, and we got to the point where we were done. After two months, we couldn't deal with them. We would never recommend them. I did not want to pay the balance of it, but they said if I didn't, they could not guarantee the work. And what they did was they extended the warranty, but extending the warranty doesn't matter if the work wasn't done right. It was the quality of work, and the project manager was very patronizing. On one side of the window, the tiles were higher than the other, and it wasn't uniform—it wasn’t a master tile job. They just worked on the master bathroom. I would grade the overall experience with a D. Cleanliness—there were some damage to the cabinets, which they fixed, which also delayed them finishing up of everything.”

Review by
11/07/2017

“It was positive because the workers were very nice. They were very professional. We had just one little issue when the person in charge of demolition forgot to take some precautions, so we had a lot of dust in the house that probably didn't have to be. He put up some plastic sheeting. He was very apologetic about it, and the company helped us to get that cleaned up. We had three bathrooms that were all partially done. There was not a huge amount of construction, but was a lot of granite work and lighting and some cosmetic work. I would give the overall experience an A-.”

Review by
11/07/2017

“I thought the tradesmen worked on the project closely—very good. I didn't like that their countertops stone provider would not replace what looked like an inferior bathroom vanity top, and we went around and around and around, many meetings and never really got a resolution. And we wanted it replaced. Their stone provider sent an inferior product. They did a bathroom remodel for us, which took about a month. I would grade the overall experience with a B. Customer service—they really didn't handle the mistake of the countertop as well.”

Review by
11/07/2017

“I was most impressed with the coordination between all the people in the loop. Nothing seemed to fall through the cracks. And, also, everything they said they would do, they would do. Those are the two top things that I really noticed. And the third thing would just be the quality of the installation itself, including the attention to detail. They rebuilt two full upstairs bathrooms. I would grade the overall experience with an A+. It wasn't a thing I didn't like about this experience.”

Review by
11/07/2017

“I liked that they are first class, from the work to the customer service to their program management was probably, by far of all the contractors we've had in and out of our homes over the years, they were really good. I give them very highly. They put in a new shower. They tore out the old, and there were some interesting measurements they had to do, but they got it right, and we were very pleased. I’d grade the overall experience an A+. I've recommended them to everybody I know.”

Review by
11/07/2017

“I've done work with them for about the last ten years. I would grade the overall experience with an A. Metropolitan is a very professional organization, but a little bit on the expensive side. I've had them redo a bathroom completely. About a month ago, completed the fixtures, toilet and installing a basin with a pedestal basin.”

Review by
11/07/2017

“Overall, a nice job. The primary guy was great. The finishers suck. It ran way beyond time and way beyond cost. It was not a clean end. A great beginning, a great middle, bad end. They refinished our master bathroom. I would grade the overall experience with a C+. On the back end of this whole experience, it was just not good.”

Review by
11/07/2017

“Good until now. I liked that the workers that came were very efficient, very good workers, worked hard and got done. They stripped the bathroom to the wall, floor boards and rebuilt it. I would grade the overall experience with an A. I did not have any issues, but now we need some minor repairs on what was done.”

Review by
11/07/2017

“It was positive because they did a very good job. They did it in a pretty timely manner, and they were very professional working in the home while they were here. They did total remodels of two bathrooms, including the bathroom flooring, which took about several weeks. I would rate the overall experience an A+.”

Review by
11/07/2017

“This is a long time. This happened in February. Something was missing when one of the guys was here; but with regards to the bathroom, the bathroom was fine. But regards to something missing in my house, no that wasn't. They did the bathroom for me, which took them a month. I’d give the overall experience a B.”

Review by
11/07/2017

“We just contracted for them to come again. They did a total remodel of our bathroom and tiled it. I would grade the overall experience with an A+. I liked the absolute great customer service. Any small issue they were attentive to, and they did great work. Absolutely great work—it was stunning.”

Review by
11/07/2017

“I liked that they did a good job. I went out to the store to see their showroom with all the tiles, and I picked what I wanted. And someone came in and did the flooring, the cabinets and the toilet. I would grade the overall experience with an A.”

Review by
11/07/2017

“I liked that they were efficient. They were pleasant to work with. Everything came out the way I expected it to. They put in an almost new bathroom in my master bathroom. They also tiled the shower stall. I would give the overall experience an A.”

Review by
11/07/2017

“We had a very good experience. I liked that they were punctual. They did it quickly. They handled problems as they occurred. They did two bathrooms—one was a full bath and the other was a half bath. They deserve an A for my overall experience.”

Review by
11/07/2017

“It was positive because they did a good job in a fast time. They did a bathroom for me, which took two days. They did tile, took a tub out and put a shower stall in and they did all the tile. I would grade the overall experience with an A.”

Review by
11/07/2017

“It was positive because they were very prompt and on time and good with their work. They did a bathroom remodel, which took two weeks to complete. I would grade the overall experience with an A-. They also did some tile installation.”

Review by
11/07/2017

“I liked that they gave me good design assistance, and they did the job when they said they would get it done. They remodeled my bathroom, which took them eight days, ten days. I would grade the overall experience with a B.”

Review by
11/07/2017

“It was positive because they were on time, did what they needed to do and was very good at it. They renovated a bathroom for us, which took them two weeks to complete. I would grade the overall experience with an A.”

Review by
11/07/2017

“It was positive because they helped me make great selections. They did beautiful work. We're just really happy with them. They did an entire bathroom for me, which took a couple of weeks. I’d give them an A grade.”

Review by
11/07/2017

“There were some problems because of the piping. They put a toilet paper holder right next to the toilet, so you bump it when you sit on the toilet and it's crooked. I would grade the overall experience with a C.”

Review by
11/07/2017

“I liked the professionalism of the whole process and the candid discussion about options, and the work was done superbly. They repaired a leak in the shower. I would grade the overall experience with an A.”

Review by
11/07/2017

“They did work for me, but I have since sold that property. They did a full bathroom renovation in the master bathroom. I would grade the overall experience with a B. I have already recommended them.”

Review by
11/07/2017

“It was positive because they were very professional and have good quality materials and excellent service. They did a bathroom for me. I would grade the overall experience with an A+.”

Review by
11/07/2017

“It was positive because they are very detail-oriented. They did two bathrooms for me, which took several weeks. It was a long process. I would grade the overall experience with an A.”

Review by
11/07/2017

“It was positive because it was a job well done. They did a whole new bathroom for me. I would grade the overall experience with an A.”

Review by
11/07/2017

“We had our major bathroom redone, and they did a great job. No complaints. I would give the overall experience with an A+.”

Review by
11/07/2017

“That was a long time ago. They refinished my bathroom. I would grade the overall experience with a B.”

Review by
11/07/2017

“Metropolitan did two bathrooms for us. I would grade the overall experience with an A.”

Review by
11/07/2017

“They did a bathroom renovation. I’d would give them an A for the overall experience.”

Review by
11/01/2017

“I had to get some work done urgently, and they squeezed me in. I would grade the overall experience an A+.”

Review by
11/01/2017

“I liked that they were prompt, on time and courteous. They did bathroom work for me. I would grade the overall experience with an A rating.”

Review by
11/01/2017

“I liked that their workmanship was really good—it was perfect. They did an installation. I would grade the overall experience with an A+.”

Review by
11/01/2017

“We have another job coming up. There was nothing, in particular, that I liked about them. The first job was a remodel of our master bathroom. I’d rate the overall experience an A+.”

Review by
11/01/2017

“They punctured a hole in my wall and didn't say anything. I had to approach them about it. They did a full bathroom remodel for me. I would grade the overall experience with a C-.”

Review by
11/01/2017

“I liked that Metropolitan was very prompt and conscientious about starting and finishing the project. They did remodeling for me. I would grade the overall experience with an A.”

Review by
11/01/2017

“I liked that they were friendly, courteous and they did a nice job. They did a bathroom remodel for us. I would grade the overall experience with an A. The person that did the tiling, he knew what he was doing, very well-trained and he was courteous.”

Review by
11/01/2017

“It took a long time to get things right. The technicians were very friendly, very knowledgeable, very professional and did a great job. They did a bathroom remodel for me. I would grade the overall experience with an A.”

Review by
11/01/2017

“It was between positive and negative. That was the case because they had to come back for a few things to fix, and put things in there that should have been caught by somebody other than us. But they fixed them for us. They did a whole remodel for us. I would give the overall experience a B-.”

Review by
11/01/2017

“I liked that they were very professional, and they seemed to understand what I wanted in the design, and it really exceeded my expectations. It was a while ago. They mostly did a tile remodel of one powder room that has a shower in it; and in a second bathroom, they put up tile around the bathtub. I would grade the overall experience with an A+.”

Review by
11/01/2017

“I liked that it was all in-house, under one roof. I didn't have to go to other supply companies. They had the tile, the faucets, the fixtures, the workmen, the tile guys, the electricians, the plumbers—they had it all. I didn't have to do it. They had it all, and I really appreciated that. I’ rate them as an A+. I already have recommended them.”

Review by
11/01/2017

“On the radio, they announced that if they give you an estimate and they go and something else needs to be done, they don't charge you for that because that wasn't a part of the estimate that they gave you, and that wasn't my case. The work they did was great, but that wasn't my case. I just didn't like that part. They did a bathroom remodel for me. I would grade the overall experience with a B.”

Review by
11/01/2017

“I liked that they did their work exactly what I was looking for. I had the shower doors replaced. I would grade the overall experience with a C. Because when they put in the original bathroom, there were some things that they did that I didn't like. The work was good, but some of the fixtures that they put in were not the best quality. The quality of their materials was not top-notch.”

Review by
11/01/2017

“It was negative because we had a lot of trouble along the way. It's still not finished. It was supposed to be done in three or four weeks, and it's been almost three months. They put the wrong shower floor in, and I had to have them take it out. They brought the wrong counter top, and then we had to wait a month for another one to be made. It was just a very unpleasant experience all the way around. I would grade the overall experience with a C.”

Review by
11/01/2017

“They were really good. And yesterday, I've got water all over—every towel I had was soaking wet and it was very difficult to pick them up. I have no idea what's wrong. I had to call a plumber. They did a whole bathroom remodel for me. I would grade the overall experience with a B. They did a great job. I don't know what the problem is. I have a plumber coming, but I paid a lot of money and something is not right, but we'll get it fixed.”

Review by
11/01/2017

“I liked their service techs. They did a good job. They worked hard and they generally cleaned up pretty well after themselves. That was a good experience. There have been some follow-up things, like a door that was incorrectly painted, and they haven't been able to get back. Those are little things that are aggravating, but other than that, they did a good job. I would grade the overall experience with an A-.”

Review by
10/30/2017

“I liked that they stayed with it until it was finished and done. I had a problem and they stayed with it. They replaced a countertop in the master bath and faucets. I had trouble with one of the faucets, and they stayed with it until they got it corrected. I would grade the overall experience with an A+.”

Review by
10/30/2017

“I can't say anything, in particular, that I liked about them. They did a bathroom remodel for me. I would grade the overall experience with an A.”

Review by
07/26/2016

No review comments provided

Review by
07/25/2016

“They were wonderful.”

Review by
07/25/2016

No review comments provided

Review by
07/25/2016

“They remodeled my master bath. I liked their service and everything that they did. I liked their workmanship. They get an A from me.”

Review by
07/25/2016

“I liked their work. They redid a bathroom for me. I’d give them a B, because they could have done some things better.”

Review by
07/25/2016

“They delivered the product that they promised, and I had no drama with it. They redid a master bath. They’re an A company.”

Review by
07/25/2016

“The job was very well done. It was professional, and they did a really good job. I will probably be getting another bathroom done in a year or two, and when that happens, I will let them know. I’d rate them as an A. They left it a little messy, but with just a little cleanup it was fine.”

Review by
07/25/2016

“I liked their promptness, cleanliness, and thoroughness. The bathrooms are beautiful. We had two bathrooms done maybe about a year and a half ago. I’d give them an A rating. I won’t lie—they’re expensive, but you pay for what you get. I have recommended them.”

Review by
07/25/2016

“They responded promptly to my call, and they've always been courteous. They installed some bathrooms for me. They've always been on time. They are very neat in their work, and their workmanship was outstanding in my opinion. I’d say they did an A-level job.”

Review by
07/25/2016

“They did a bathroom remodel for us. The whole experience was very good. It is a very good product, and they stand by their work. They are very receptive and open to questions and conversations. I’d grade them as an A.”

Review by
07/25/2016

“Everything was done within the time frame. They cleaned up when they were done. The pricing was right. They did a complete bathroom redo, bathtub and everything. They were fantastic. I’d grade them as an A.”

Review by
07/25/2016

“First of all, they took about six weeks to do the job. The mechanic came in and he played loud country music without asking anything. He left things dirty and also all kinds of things out. They've got a guy John, that’s their callback guy. John had to come back and correct the things that Shane had messed up. They just did the one bathroom. I was in the hospital at the time and became handicapped so they turned the one bathroom into a handicapped bathroom for me. this was maybe 18 months to two years ago. I would definitely give them a D.”

Review by
07/25/2016

“The final product was okay but it took way too long to get to that point. Actually, there’s a problem with one of the drawers in the bathroom that we just discovered this morning. We haven’t had a chance to notify them about that yet. It took too long for them to do the work. They installed a bathroom for me. I’d give them a D.”

Review by
07/18/2016

“We did not have a good experience. Our bathroom ended up being more than the average cost and we were trying to figure out where we could cut back and where we may have chosen the Cadillac when the VW would have done. They weren’t very good at explaining that. We’re happy with our one bathroom but then the next bathroom, and they were going to do work on three, and one of them ended up and turned out very well. I was pleased with the final product, but of the other one we ordered a cabinet to go over the toilet that was so big that you would have hit your head when you got up off the toilet. I mean it was clearly inappropriate for the bathroom and we tried to get that swapped out. We swapped it out for a smaller one but they claimed it was more expensive than the huge one, which we sent back. We found it online and we had it delivered for must less than the price they were giving us. And then we had a problem with the shower door that they gave us a quote for installing. They got there and said we had some loose tiles so they couldn’t deal with it. They came back and said they might have to take the door off if they had to replace any tiles. They took the door off and it was fine and none of the tiles fell. Then they started playing with them to see if they would fall and then they fell and broke. For the overall experience I’d give them a D because I would not use them again.”

Review by
07/08/2016

“I was pleased with their work. They worked steadily until the job was done and it all turned out very nice. They replaced a bathtub for me, and in order to do that, they had to replace tile. I’d give them a B. I only say that because they made one mistake, and I had to call them and make them come back. They worked every day until it was finished. I would recommend them, but first of all most people nowadays really don’t replace their tub, and they choose a cheaper way to go. The problem with my tub was that someone had redone the enamel and it was peeling off. I felt that I was better off replacing the tub.”

Review by
07/08/2016

“It was a mixed experience. I had them renovate some bathrooms, and then I sold the house about a year and a half ago. I’d give them a B-. The salesperson and the designer were great, but there was such an incredible lack of communication between the corporate office and the field. It was insane. It caused a big problem. The installer was very good. He was technically very good.”

Review by
07/08/2016

“They did a complete redo of the bathroom. They just took a little longer than I wanted it to take. They did it all, had their own people, and the quality of the work was good. It just seemed to me that construction generally takes longer than it should. They had to take out the floor and put in new insulation in the floor and the walls. They did good service, so I’d give them an A. They were on time and definitely clean.”

Review by
07/08/2016

“I liked their professionalism and their ability to keep on schedule. I liked the quality of their workmanship. They remodeled our shower. I’d give them an A rating.”

Review by
07/08/2016

“They rebuilt the bathrooms and did tile installation. They did great work, and I have no complaints whatsoever.”

Review by
07/08/2016

“It was a positive experience.”

Review by
06/27/2016

“They refinished bathrooms for me. I’d rate them as an A-.”

Review by
06/27/2016

“Metropolitan Bath & Tile did bathrooms and tile installation. I’d give them an A+.”

Review by
06/27/2016

“They remodeled the bathroom, and they did tile installation. I’d give them an A.”

Review by
06/27/2016

“They remodeled two bathrooms with tile installation. I’d give them a B.”

Review by
06/27/2016

“They renovated a bathroom for me. They also did tile installation. My overall experience was definitely an A.”

Review by
06/27/2016

“They renovated two bathrooms with tile installation. I’d say my overall experience with them was an A+.”

Review by
06/27/2016

“They did two bathrooms, a teardown to the studs and redo. I’d say it was a B. The install people were wonderful. The storeroom people were horrid.”

Review by
06/27/2016

“They did a bathroom remodel with tile installation. I’d give my overall experience an A. I have already recommended them.”

Review by
06/27/2016

“Metropolitan Bath & Tile did a bathroom remodeling for me. I’d rate my overall experience with them an A-. The only complaint at all we had was the materials management, in terms of timeliness throughout the project, could have been a little bit better. Otherwise, the whole experience was really topnotch. We would go back to them for another similar project without any reservations.”

Review by
06/27/2016

“Some parts of our experience were positive and some parts were negative. They totally botched the completion date and they brought in a finisher who was supposed to be doing drywall and painting, who quite frankly, I could have done a better job myself. When the main construction guy was not there, the workers who were in the house would work for a few minutes, then play on their cellphones for hours and then work for a few more minutes. They would stay until the end of the day so that they could call and clock out using our phone. Apparently, they had to use our phone to clock out to show they were really here, but they weren’t working. We were paying for all of those hours of labor that they weren’t working. I actually raised these issues with headquarters and told them some work needed to be redone and they sent the same guy back that I was complaining about. I have no issues at all with Erik Axelrod, who was the head or main contractor because when he was there he worked and guys worked. When he wasn’t there, his guys weren’t working. They did a sloppy job, quite frankly. We were left for an entire month without a shower door in our master bathroom. I’d give them about a C for my overall experience. They didn't come back and follow-up. I would not recommend them to my friends, not at the cost that they are charging people. No way.”

Review by
06/27/2016

“I had a medium experience with them. They did bathroom remodeling. I still need to call them to get some work done. They didn’t do a very good installation. I’d give them a D- and I wouldn’t recommend them.”

Review by
06/27/2016

“I definitely had a positive experience with them. They replaced a small bathroom under a staircase in my basement. They did the demo, and then put in a shower, new floor, new vanity, and new sink. It was very good. They deserve an A+. They completed the work faster than they had estimated, and we’re really pleased with it.”

Review by
06/27/2016

“They did a great job. I have no complaints whatsoever. This was the third job they've done for me. Over the years, they've done my two full baths, and this time they did my powder room. They were wonderful and, in fact, that is why I chose them for my third bathroom.”

Review by
06/16/2016

“They did bathroom remodeling for us.. We did all the picking out and design work, and they did the rest. I’d say they’re an A+. They did a great job. They followed through on the job, and followed back up to see if there was anything they could do. They did a great job.”

Review by
06/16/2016

“I had a leak in the bathroom on the second floor under the faucet in the washstand. I had them come over a total of three times, maybe twice and the leak never went away. I still have it, but everything else is fine. To me, it’s something wrong with the materials and not the workmanship. That’s my guess. My warranty has run out, and I still have the problem. I have a pan underneath and I just leave it under there. I’m not happy with it. If I ever want to sell the house, I would have to tell them all the problems I have in the house. I would like to get it fixed, but I don’t know if I would call them because they failed 2 or maybe 3 times. I don’t know if I can ask them, because the warranty has run out. That’s my problem. Everything else is fine, but as time goes on, and I see this problem it isn’t fixed, I may have to call the plumber. They may not have the parts because they used pretty avant-garde parts. A regular plumber may have to put a different kind of pipe in there. I’m going to have to call them. I’d give Metropolitan Bath & Tile an A, because the bathroom is actually beautiful. Everything is fine except for this problem. As far as recommending them, that’s the problem, because they didn’t fix this.”

Review by
06/16/2016

“We had our shower remodeled and the guy that came out and did it, when the inspector came out from Metropolitan to look at it he said they would rip it all out and start over. The guy did not do quality work. He was fairly new to them but they had to bring in another guy who then rebuilt from the studs up, all retiling and all that. It took another disturbance of a week with people in the house, to get it done right. I have to probably give them a D. The customer service was okay. I thought they would give me a discount when they said they would make it right but there was no discount.”

Review by
06/16/2016

“I had the bathtub ripped out basically, and they came in and worked on my floor. They put plywood down, and then they put in a cast iron tub. Then they put ceramic tile around the tile to the ceiling and then on the floor. I’m going to finish up the rest. I would give them an A. They’re a little expensive but they’re pretty good. They’re nice people. They were very quick and very punctual. They did a good job. They did exactly what they said. I don’t really have any complaints. The guys were nice. It worked out well. I’m going to have actually a couple more bathrooms done by them. It’s just a matter of getting that money. If I was to downgrade them on anything, it’s that they’re too expensive.”

Review by
06/16/2016

“The work looks beautiful but there were several things that fell apart. Our shelves fell off the wall. The shower didn’t work. they fixed everything but one of things was a leak that flooded out the area. They fixed everything and did all of the repairs but if they’d done it right the first time none of this would have happened. I’d give them a C.”

Review by
06/16/2016

“They remodeled a small bathroom for me. I’d give them A+. It was a very small bathroom. It was a shower, a sink, and a toilet, and it was over $2,. I thought it was super high. I thought their prices were not competitive. They say on the advertisements that they’re competitive pricing, but I don’t think so. They’re very high, super high. It cost over $2, for a bathroom that’s maybe 6x4, 6x1—a very small bathroom—and they charged a lot of money.”

Review by
06/16/2016

“They did some bathroom renovations, and they did a perfect job. Their quality of work was excellent. I’d give them an A.”

Review by
06/16/2016

“They did bathroom remodeling for me. I’d give them an A+ rating. We really liked what they did, and we’re happy with it.”

Review by
06/16/2016

“Metropolitan Bath & Tile did bathroom remodeling for me. I’d give them around an A. We have already recommended them.”

Review by
06/16/2016

“They did a good job. They did a bath renovation. I’d say they’re an A.”

Review by
06/16/2016

“They did bathroom remodeling for me. I’d say they’re an A+ company.”

Review by
06/16/2016

“They did some bathroom remodeling for me. They get an A- from me.”

Review by
06/16/2016

“They did bathroom remodeling for me. I’d give them an A rating.”

Review by
06/16/2016

“They did bathroom remodeling. It’s not complete yet, but so far, they get an A.”

Review by
06/16/2016

“They totally remodeled both baths. They get an A+. I have already recommended them.”

Review by
06/16/2016

“They did bathroom remodeling for me. I would probably give my overall experience a B+.”

Review by
06/16/2016

“They had to come 3 or 4 times to do it right. The experience was okay. I’d give them a C.”

Review by
06/16/2016

“They were great. They did a bathroom remodeling for me. I’d rate them as an A+ company.”

Review by
06/16/2016

“They updated a half bathroom for me. I’d give them a B+.”

Review by
06/16/2016

“They basically redid a bathroom. I’d rate them as a B+.”

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