James L. Graves Construction
5th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

James L. Graves Construction has received 4.6 out of 5 stars based on 100 customer surveys.
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5th year as a Best Pick Call
"Our commitment to you is quality projects, creative solutions, open communication, and functional designs. Our prime concern is client focus—we are here for you every step of the way."

James Graves | Owner
Company Information
Services Offered
James L. Graves Construction specializes in kitchen, bath, basement, and all-home renovations.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
James L. Graves Construction has been remodeling for Maryland customers for over 40 years.
Distinctions
The company is a member of the Maryland Building Industry Association and the National Association of Home Builders.
Additional Information
The company offers green products.
Licenses
MHIC #127872
Areas Served
Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park

Compiled Score:

James L. Graves Construction has received 4.6 out of 5 stars based on 100 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/13/2018

“They remodeled my master bathroom. I did some of the work myself, after they left, but the workmanship was very good. I did have them tile my shower, so they rebuilt it—they gutted it and redid the floors and the walls. And they had—I can't remember what that insert is called—but all the tile work and everything is nice and square. Nice and neat, and they helped me pick out fixtures at their showroom, which ended up looking very nice. I'd give them an A+. They're very good.”

Review by
02/13/2018

“I liked they were on time. They kept me in the loop; they responded to my questions and concerns. I thought they were fair. They did a major bathroom remodel. I would grade them as a B+. There has been something since the job that we asked them to come back and look at. I'm sure they will; they just haven't yet. I would recommend them, and I've used them for a small job since then.”

Review by
02/13/2018

“I just liked Jim's patience, and his attention to detail is outstanding. Recently they did what I call mini remodel in two bathrooms—plumbing repair and drywall. You can't even tell where they did it; it looks amazing. I would grade them an A+. I have recommended them already—I think I have a friend that is getting her bathroom done already.”

Review by
02/13/2018

“They walked us through the entire process. They were open to making changes along the way. They were here when they said they would be, and called when they wouldn't be. They were just great all the way around. We completely redid our kitchen. I would grade them an A+. I already have recommended them.”

Review by
02/13/2018

“They remodeled my bathroom. They did a great job. They were very attentive and got the job done quickly. I was very impressed with them. As a matter of fact, I got them out of the Best Pick Reports book. I would grade them an A in everything. I would highly recommend them and might use them again.”

Review by
02/13/2018

“They are just easy to work with, responsive, and they did a good job. They were working on bathroom renovation. I would grade them an A.”

Review by
02/13/2018

“Quality workmanship and good materials and so forth. It was a bathroom upgrade. I'd give them an A.”

Review by
02/13/2018

“They were fine. Nothing in particular; they did a good job. It was a bathroom remodel. We would recommend them.”

Review by
02/01/2018

“It was positive. It was a bathroom remodel.”

Review by
02/01/2018

“I'd give them a B.”

Review by
02/01/2018

“They’re amazing. They did a bathroom. I would grade them an A+. They are in my house right now.”

Review by
02/01/2018

“They did very good work, but it just took a long time to get done. They did a bathroom shower remodel. I'd give them a B for good.”

Review by
02/01/2018

“They completed the work that they were suppose to complete. They remodeled the kitchen and the bathroom. I would grade them a B+.”

Review by
02/01/2018

“They did good work. All the contractors who came in were very skilled. They did a master bathroom remodel. I'd give them an A.”

Review by
02/01/2018

“I like that, on the site, they have a kitchen designer as well. I thought that the project could be better. I would grade them a B. We had some issues with their expertise.”

Review by
02/01/2018

“Everything that they did was just phenomenal. From their service to their workmanship, to adhering to the quote that we had, they were just a great contractor to work with. They rehabbed my master bath. I would grade them an A+ for sure all the way through.”

Review by
02/01/2018

“They did a great job. The quality of the workmanship was excellent. They just did a great job with finishing. Actually, all of the sub-contractors that Jim Graves provided did a really good job with the work, so I was just pleased overall. They were refinishing hardwood floors and also replacing things—I would say they're an A+.”

Review by
02/01/2018

“It took much longer than anticipated; that was one thing that we weren't very happy about. The guy Mike that did our work—he was very good and gets a high recommendation. It just took way longer than anticipated. I would grade them an B. The quality of work was very good; the worker coming, or if the job was done on time, not.”

Review by
02/01/2018

“They were on time, they had contractors coming in who were very good, and obviously their expertise was good. I was pleased with all of them that came in and did work. They returned phone calls whenever I called the office, they responded quickly and addressed my concerns. They were very respectful, and they did a great job. We remodeled the bathroom. They deserve an A.”

Review by
02/01/2018

“I liked very much the guy who did the layout and the plan. We were very happy with that. I felt there was some attitude on the part of the owner of the company that made me uncomfortable. I was having a kitchen redone. I will go with a C+. With the guy who started out, he didn't know what he was doing, and then they switched out the guy, and he was much better.”

Review by
02/01/2018

“In large part, the work—when finished—met my expectations. I'm not sure we had a personality match between Mr. Graves and myself. I had some issues. When the job was done, they kind of go away, but during the process it wasn't terribly enjoyable. I'm guessing a lot of people have that with contractors, but that wasn't the case with me. I renovated the kitchen and my living room area. I would give them a C actually. I'd rate the job done a B, but dealing with them, less than a C—so on the average, I guess a C. When the job was done, they did clean up—however, during the course of the job, they weren't terribly good about that. They seemed reasonably good about what they were doing; it's just the other aspect.”

Review by
02/01/2018

“They were not well organized and planned. You never knew when somebody was coming or not. I had to push, and push, and push to get the job finished. They painted where they weren't supposed to, and then the colors didn't match. So, I ended up having to redo painting and paint whole walls, because they just came around the corner on walls where they shouldn't have and weren't supposed to be painting. It was just, there were a lot of problems with the work that they did. It took forever, and they charged an awful lot of money for it. It was a bathroom remodel, a master bath. I'd give them a D. I wouldn't use them again.”

Review by
01/10/2017

“I had a problem with the process of setting up an appointment, getting responses to questions on billing, and getting a finalized bill. It took months and months and months because I never got responses back to my emails. The overall work was not perfect the first time but they came back and finished it the second time fairly quickly. They repaired some damage from a roof leak in an upstairs bedroom and some discoloration in two other rooms. Overall, I'd give them B-.”

Review by
01/10/2017

“They were very responsive. Every time I called or spoke to them, I got a response back. I’ve had them here twice and both have been bath renovations. Overall, I'd give them an A.”

Review by
01/05/2017

“They did our design and completion of our finished basement and custom refinished kitchen. They coordinated for us to get all new windows. I'd give them an A.”

Review by
01/05/2017

“They remodeled our bathrooms. I'd give them a B for the overall experience.”

Review by
01/05/2017

“They did a kitchen remodel. I'd give them an A for the overall experience.”

Review by
01/05/2017

“They did a home remodel. They took two full bathrooms and expanded one into more of a master bath and turned the other one into a powder room. They took a wall out in between two small rooms, creating a larger one. They shored up my roof. They created a new attic access to a loft that’s in the garage and they closed up the existing access that was in an interior hallway. They took a large room downstairs and built a wall to create two smaller rooms. I'd give them an A for the overall experience.”

Review by
12/17/2015

“It was a little rocky at times, we had some with the time frame of when he was going to begin, some of his subcontractors were not the best. His electrician, plumber and shower door guy. They remodeled the bathroom, we went from one vanity to two vanity, we moved the toilet over and then a stand up shower with tile. his contractor Matt the project manager was really nice and helpful and with creative ideas. he was good to work with, if I had any issues he would take care of them for me. If you would ask me a B, my wife would say a C. I would grade them a B”

Review by
12/17/2015

“The work that they completed looks really good. Their customer service in the beginning was a little dicey because they had one employee go out on maternity leave and another go out for surgery at the same time. But they got that straightened out later. They took two tiny little bathrooms and made them into one big bathroom. I would say they get an A.”

Review by
12/15/2015

“It was fine, he was a nice guy and I felt he did a nice job on the job. They did bathroom remodel. I would grade them a B, I had a few little issues overall I was very happy.”

Review by
12/10/2015

“They were wonderful. They were very professional, and the work they did was outstanding. They renovated my master bathroom. I would grade them an A.”

Review by
12/10/2015

“They were very responsive, they did vents, floor and basement. I would grade them a B.”

Review by
12/10/2015

“They were good. I would give them an A.”

Review by
12/10/2015

“It's OK, yes and no. We had to wait awhile because I had to wait on the insurance company. But I still have an issue with something, and their going to try to get it resolved now. It's been quiet a while we had to have plumbing, new flooring we had major issues because a pipe burst under the house. My neighbor used them and liked the plumber. I would grade them a B.”

Review by
12/10/2015

“I liked that they were reasonably priced, and they were willing to talk to us about different options and flexible I would say. They did two bathrooms, master bathroom and a second bathroom. We chose them over another company that advertised very heavily that will beat any price was $20,000 higher. I would grade them an A.”

Review by
12/10/2015

“I had a good experience. The workmanship was really good, the quote was very clear, they were reputable, and they did good work in a timely fashion. We had a bathroom completed. I would grade them an A.”

Review by
12/10/2015

“Super, absolutely wonderful—it was fabulous. I liked the professionalism, and I liked the fact that the contractors were respectful of our time and our home and were there when they said they were going to be there. Mr. Graves was always responsive to any question we had, and he was very collaborative in working with us and in having the outcome be the best it could be. He made suggestions a couple of changes as we went along. He was very receptive, and we weren't ever made to feel that it couldn't be done. His office staff was very responsive on the phone, and he was onsite and just an easy person to work with. We refinished half of our basement, which included putting in a full bathroom. I would grade them an A+.”

Review by
11/03/2015

“We did the bathrooms last year, with Jim Graves Remodeling. They changed all the bathrooms gutted them and put new ones in, what I liked about them is that they use quality products. You would go to the other companies and it would look less, cheap stuff that they offered. But you have an option to choose several products. The people that did the work were really great. Their office people that communicate with you when people are coming in they sucked. The actual result was OK. I think I heard of them through you guys, I would grade them a B.”

Review by
10/26/2015

“He did what he said he was going to be. I take that back. It’s true but he didn’t just fix the problem, he solved the problem so that it would never happen again and I thought that was remarkable! It was a whole front door assembly, front door, side lights, transom window. It was a townhouse and it had been a cheap builder who initially built the thing 17 years earlier and it was built without proper flashing or whatever. He pulled this rodding thing out and it won’t happen again. I can't see any reason to not give them an A+. I really, really was impressed. If he had fixed it, just fixed it, he would have gotten an A- or something. However, for what he did he gets an A+ in my book and I don’t give them easily.”

Review by
10/26/2015

“They were very organized and they kept me up to date on their progress. They had the whole plan laid out and they told us what was going to happen and when. We hit a few snags along the way, which always happens in projects like that but they managed it all really well and kept us informed so it was good. They did a basement remodel for us. I found the company them in a booklet that comes out every year and that is where I found them. I’d give them an A.”

Review by
10/26/2015

“It was mediocre. There seemed to be a disagreement on what the scope of work was and how it was to be implemented. It was replacing trim work. It was a recommendation from a neighbor. I would say a C, I don't plan on using them again but most of the work they did was fine but the experience could've been better so I guess a C.”

Review by
10/19/2015

“They put in a patio. They had a good price and good quality. The foreman was very friendly. I had no real issues. They did what they said they were going to do. I found the company through a referral from a neighbor. I’d give them an A.”

Review by
10/19/2015

“He worked to get hardwood flooring, as well as carpeting, put in throughout my house. I’ve known Jim for years so that’s how I found the company. I liked his follow up. I knew that if I had a problem it would get taken care of. I’d give them an A.”

Review by
10/19/2015

“They were completely professional and very nice people to work with. I have nothing but high marks for them. They’ve done several things for me. They completely redid my bedroom and bathroom and it looks great. I also had a problem structurally with my house from damaged wood and my house was sinking on one side. They did a great job on that too. He’s done a lot of little kind of handyman stuff, jobs for me also, and he’s just been great. I can't say enough. He’s great. I would recommend him to my best friend. I’d give them an A+.”

Review by
10/19/2015

“It was okay. They tiled the floor and they did a bathroom. I feel like they did my sister’s better because she lives in a rich neighborhood and I live in a poor neighborhood. I have an old house and she has a new house so I felt like her tiling just looks a lot neater than mine, for example the finishing. They were polite. One thing I will say, and this is something I have experienced a lot with a lot of my home improvement people. They tend to be racist. This was about the time when Michael Brown was shot. I was crying and he thought I was crying for the cop. It was not just him but everybody, other people would ask me if I was scared living around so many black people. No, black people aren’t really scary. So, in the future I want to find home improvement people who are a little bit more open minded. I’d give them a B-, but in the future I just think I’ll start going to some minority contractors because then hopefully, that will be the right thing to do.”

Review by
10/19/2015

“It was an absolutely good experience. He did a remodel of a home that had not had any significant work done on it since 1965. The home was built in 1897. The remodel was taking out a number of walls, completely redoing the kitchen, redoing the den, laying down art of pine flooring in 2 rooms, replenishing and refinishing art of pine floors that were over 120 years old. The job he did was significantly to our liking. The home was out in Annapolis and I asked around with some friends and then went online and looked up his reputation. I invited him over and talked to him and after talking to him, decided to go with him. I’d give them an A.”

Review by
10/13/2015

“It was an absolutely great experience. Jim treated me like I was his only client even though I knew that he had a lot of other jobs going on at the same time. He was very responsive to my questions and if there were any kinds of issues or whatever he got his people over their straight away. He was very hands-on on the job by coming in and doing daily inspections of the work. I could tell the people that he used were very skilled craftsmen so I was very pleased with the experience and I used him twice. They did a bathroom renovation and a kitchen renovation. I’d give them A+ for sure.”

Review by
10/13/2015

“They were great. I really liked the subcontractors. They cleaned up so well. Every day we’d come home and everything was clean. They would wipe all the cabinets down and wipe everything down they were working with. It was real nice. It was a kitchen remodel. I like the kitchen. I love it. As far as the workmanship, I’m really, really happy with the quality of the work. Afterwards, after it was all paid for, the little things were not fixed as quickly as I’d like them to have been. Because of that I’d give them a B+. Actually, I would give them an A.”

Review by
10/13/2015

“They are just very personable. He listened to all my concerns, wants and needs. He was able to take that and articulate it and it was just a fantastic experience. Every question that I had, he answered it straight up. It was just a wonderful experience all the way around. His entire staff is wonderful. They redid the kitchen. I found the company in the Best Pick Reports. I’d give them A+.”

Review by
10/13/2015

“I liked the high quality work, good communication and their keeping to the schedule as planned. They’ve done several things for me. They did one whole house renovation for a client of mine and then they did a bathroom renovation at one of our homes. They did some other attic work and general improvement at that same home. I’d give them an A.”

Review by
10/13/2015

“They just did a good job on the kitchen in terms of the workmanship. I was really happy with the final design and the way it turned out. I found the company through the Best Pick Reports. I’d give them A+.”

Review by
10/05/2015

“They were very professional. They were meticulous in their workmanship. They basically stood behind everything they did. They were timely. If they promise something on a certain time and date, they follow through with it. They completely gutted and then redid our master bath. It was a major piece of work but it was the only thing they did for us. I’d definitely give them an A.”

Review by
10/05/2015

“We’ve used them numerous times. He did our kitchen, two baths and an addition. I felt very pleased with their service. I used them for the kitchen, two baths and just recently this year, added on to an addition to our house. I’d give them an A.”

Review by
10/05/2015

“They did what they said they were going to do and I thought they did a quality job. They repaired some exterior trim and molding and did some deck repairs. This was my first time using this company and the only time I’ve used them. I did not work with them directly, my realtor did. I’d give them an A.”

Review by
10/05/2015

“They responded and took care of everything we asked. They did the job nicely. They were professional. They partially finished the basement. This was my first time using this company. I’d give them an A.”

Review by
10/05/2015

“The workers on site do a very good job. The office communication was just horrible. The actual work that was done in the house was exceptional. They were very nice and they did a very good job. Is something happened to what they did, they came back to fix it. They called me a lot of times to make sure that it worked fine with me. They followed through with what they said. However, the actual person, like the project manager, was just a pain to work with. They did two bathrooms for us. They gutted them all out and did the whole thing. I’d give them a B.”

Review by
10/05/2015

“We had a pretty big project and it was well coordinated. The people were very accommodating. The work and the craftsmanship was excellent. We did have a couple of follow up items and they were right on them right away to correct things and it was very good. We had 2 bathrooms renovated. Their customer service was very good throughout the whole process. They were very quick to respond to any questions or anything that we had to find out more information on and it was a very pleasurable experience. I’d give them an A.”

Review by
10/05/2015

“I think they did some things very well. They do have attention to detail. They encountered issues and they worked through them. They did the bathroom remodel for us. Their office staff, some of them were very responsive while with others communication could improve. There were quite a few contractors but they definitely did try to finish the job to my expectations and I really couldn’t ask for more, even when things got difficult. I’d give them a B.”

Review by
10/05/2015

“If I remember, I had to keep on calling just to schedule my appointment and then when I finally called to scheduled my appointment then it was inconsistent people coming to actually keep my appointment and then at the end they did something incorrectly and I called and left a message to get somebody to come back and fix it and nobody ever called me back and I had to pay somebody else to come and fix it. I was having a pantry done so they moved that but the light switch they moved they put it too far back there so when I called and left a message, two of them, and I think I even sent an email nobody responded back to come and fix it so I had to call somebody to come and move that switch. It really is between a C and a D. I think the work overall 95% of it was good but no I will not use them again because I'm still mad nobody has called me back about that light switch so no I wouldn't use them again.”

Review by
10/05/2015

“They are wonderful. Over the years they’ve done just about everything in my home. The price has always been good. I can work very well with the principals and their subs. If there’s ever been a problem with anything, even if a sub’s done it, Mr. Graves has immediately stepped in and taken it over in terms of getting any correction made. He’s been and advisor to me when I’ve been looking for certain products or didn’t understand something that had been suggested be done, he actually educated me about it. I know more about home construction now than I never wanted to know. It’s been a team effort completely. We tore my house down to the framing and we did everything. We foamed the interior instead of using normal insulation. We did everything. We framed in rooms or a space that hadn’t been used as a room. I had a deck that I was tired of shoveling snow off of and so we turned that into a big walk-in closet. We did bathrooms. We moved walls. We did everything. It’s essentially a brand new home with the exception of the fact that we had to stay within the footprint and on the outside, of course, the cedar was left. Other than that, it was great. I would give them two A's.”

Review by
10/05/2015

“They were supposed to do some drywall work in the basement and they kind of did some of it and then they didn't want to do it and there was a part in the basement where they drilled some of the concrete out to fill it up and there was a dent in there and they were supposed to fill it in with cement and instead they filled it in with drywall plaster, not what you would put on the floor. So things like that, the way that they came out. They came out like five different days in a row and showed up at odd times and left at odd times, you never knew when they were coming or going. I mean the owner came out and we talked and he sent some guys back to try to make it right, put a couple of wood columns in which was nice of him. I just have lots of work to be done and I won't use him again. I would probably say a C.”

Review by
07/29/2014

“Their subcontractors came out. I saw them. We did a basement remodel. Our basement had flooded so they came out after the flooding had been mitigated and they did carpeting, painting, and they put in baseboards, light carpentry work. That was my first time using the company. Well it's a really hard question to answer because there's basically three different people in groups The carpet guy's an A, them A, painters C, C-. They were the contractor and then they have subcontractors that work for them. What ends up happening is working with their office and them was a great experience. Then the work that the carpet guy did was A+. Then the painting was probably C because of some of the issues there. I would be comfortable giving them a B+ overall. I would recommend them and I'd tell them to make sure they didn't have that one painter come.”

Review by
07/29/2014

“They were fast. They put up protective coverings to control the dust. They were pleasant to work with. I would recommend them. They did a kitchen. It came down to pricing why I chose them over another company. I would give them a B+. We had an issue with the flooring. They replaced our flooring and, when they went to put in our utilities, they scratched up the floor. We had to go back and forth because they didn't believe that they were the ones that put the scratches on the new flooring. Graves eventually came back and they fixed most of the floor. I would recommend them.”

Review by
07/29/2014

“They replaced another contractor who had quit after lots of disputes. When we contracted James L. Graves Construction, the detail that he provided in the spreadsheet was to an extent that everything my wife asked for had a line item in there. They met our expectations. They completed a full renovation —basically gutting 75 percent of a row home and then rebuilding it. They actually had to go back and redo some of the work because the previous contractor had either done it badly or not at all. I think that my wife would give them an A+, and she worked with them a lot more closely than I did.”

Review by
07/29/2014

“The main guy who does the work came out to our house and really carefully sort of blocked out where he was putting up a shed where there had been a building that burned down. I work a lot, so I wasn't able to be home, but he came and sort of laid out where he thought it should go and left it for me to look at and approve. It was great. We went back and forth, and throughout the whole process, he continually checked with me in advance of doing things to make sure that was the way I wanted it. He built a shed for us and laid the foundation for it as well. I would definitely give them an A.”

Review by
07/29/2014

“I think the quality of the work is very good. No question about it. The employees were highly skilled. What I thought was lacking was the project management. I had to do a lot of the managing myself, dealing with issues. No question about the quality of the work. It was just frustrating. They redid a bathroom. I chose them because of their reputation. I would give them an A for the work itself and like a C for the project management. If you combine them, it’s a B.”

Review by
07/29/2014

“I didn’t quite know what I was doing, but Graves guided me through and just took care of it. They basically ripped out the kitchen, did the floor, and did the downstairs bathroom and two toilets upstairs. They deserve an A+.”

Review by
07/29/2014

“They were nice people, and they did a great job. They did two bathrooms and part of a kitchen, and they painted a couple of bedrooms. I haven't had to call them back for any reason. I feel like they deserve an A.”

Review by
07/29/2014

“In the kitchen he put in a closet for me. He did everything he was told. I felt like he was receptive to my directions and what I wanted. I heard about them because I know the grandmother. I'll give them an A.”

Review by
07/29/2014

“James L. Graves Construction renovated the bathroom in our basement. Everything was completed on time and as we expected. I would recommend them to a friend, and I would use them again. They earned an A grade.”

Review by
07/29/2014

“They did a complete retrofit—gutting, reconfiguration, and installation—of a kitchen. They were organized efficiently and did the work they needed to do. I would use them again, and I would give them an A-.”

Review by
07/29/2014

“James L. Graves Construction did a major kitchen remodel, and it was an excellent experience. They did a walk-through to see what it would take to get the job done, and they explained everything that was going to happen—they held my hand through the process. I would give them an A+.”

Review by
07/29/2014

“I believe they redid a subfloor for me. Subfloor goes beneath a finished floor. They did the bathroom. It was our first time using them. I would use them again. I would give them a B. I didn't have a slight issue. They were above average. They did everything we asked them to do. We were pleased with the work that they did, but I think if we had done it all ourselves we would have probably have done something differently.”

Review by
07/29/2014

“We had a patio installed, and they came out when they said they would and took the amount of time they said they would. It was exactly on budget, too. I would probably give them an A+.”

Review by
07/29/2014

“James L. Graves Construction remodeled a master bathroom. The workers were very friendly, they cleaned up after themselves every day, and the work was very high quality.”

Review by
07/29/2014

“They did work for me and it was very good. I'd give them a B+. It was bathroom remodeling.”

Review by
07/29/2014

“James L. Graves Construction did bathroom remodeling, and I would give them an A grade.”

Review by
07/29/2014

“They remodeled my kitchen, and I’m very pleased with it.”

Review by
02/25/2014

“Everything was fine. Everything got done. James L. Graves has a lot of variety of skills. For me, they completed plumbing and drywall. They could have gotten it done a lot quicker. I would give them a B. I would feel comfortable recommending them to a friend or neighbor.”

Review by
02/25/2014

“James L Graves were good. We had them do 2 things. We first did our master bathroom remodel up there and then they did our basement. The master bathroom remodel they did a good job. We sometimes didn't hear back from them as soon as we wanted to but the quality of the work was good. They did good cleaning up and kept everything within our budget. Overall the timeliness of hearing back didn't really change anything because we were waiting on a special-ordered piece anyway. It wouldn't have sped things up. Whether we found out about things the day after we called and asked about them or a couple days after wouldn't really have mattered as far as timeline goes. For the second project they did an OK job. It was a basement remodel. They didn't have as much attention to detail. It was still - the quality of the remodel itself was good. We had them replace our - keep the current pocket lights in. We had them keep the recess lighting in to save some money. They lost one of the faces to one of the recess lights. I know that it was there at some point because when they were still working on it I remember seeing the piece for it while - I checked all the recess lighting and saw the piece for it. Then some time between then and the end it went missing. Because it was an older fixture we couldn't find any replacement that fit. It was from before standardized parts or something like that. I don't know why I found something that looked the same but wouldn't fit in. The little piece that goes behind the lightbulb, the little cup the bulb goes into, not the actual socket that the little plastic dome piece - behind the light that directs light down. Another thing is when they did the drywall stuff they left kind of a mess in the utility room, like pieces of the gypsum mud or whatever, little clumps of it hardened on the floor. And they never took all the trash from that. We still have it down there because I never think of taking it out because it's underneath the utility room sink. It's a bucket of drywall mud and a big contractor trash bag of trash. It was one of those things where the quality of the job was good but the little things, the final parts, cleaning up, kind of didn't seem to work out. One thing he did do, though, I don't know if it's good or bad. He miscalculated how much drywall we'd need for our ceiling so when he gave us the final total he discounted it for us a little bit. We still had to pay for the extra, which is understandable I guess, but he discounted it. All in all we'd probably use them again because the quality was good but I think we'd be a little more aggressive about making sure those little things are done like the clean-up and making sure if a mess is made it's cleaned up without our having to track it down. Again the communication the second time wasn't fantastic either but the quality of the actual work was fine. It's just the other stuff. Maybe the management of the job wasn't as - maybe he had someone else in the company follow the second one. The first time we saw him a lot in the process of doing it and the second time I don't think we saw him as often. I don't know if that's whoever he had managing the job maybe didn't pay as close attention. It was good. It was OK. I'm willing to use him again. We would be more forceful. They did do a good job in the basement and they did it really quickly. They stayed within our budget and things like that. I think that if I had pointed out - when we were finally done I just don't think we - to be honest I didn't realize that stuff was still there and that they were completely done, like they weren't coming back? I thought they must be planning on coming back to get the rest of this stuff. Because they gave the drywall mud compound off the floors. You just scrape it off and it comes off. I thought I guess they'd come back and fix it up and they never did. I think in general it was positive.”

Review by
02/25/2014

“Everything went pretty well for me. James L. Graves did all the work they said they were going to do. I think the only snag was that they had to come back to finish the job, and they billed me for the final portion of what I owed them before they completed the job because there was a little bit of miscommunication amongst one of his subs and Jim about whether or not they had finished the job. Other than that, it was fine. I chose them partly based on quotes that I got from different contractors. They installed a bathroom ventilation fan and an exterior door. I would recommend them. They were a little pricey, but other than that, I would recommend them. I would give them a B+. I'd feel comfortable recommending them.”

Review by
02/24/2014

“They were doing an old floor in a historic home. It's not a normal job. They were supposed to level the floor joist and then put the flooring in. They sort of didn't level the floor joist until they put the floors in and all of a sudden, they had to scramble for two days. It was actually right around Thanksgiving time when I was supposed to have my family over. We had to kind of move plans around because they weren't able to meet the schedule that they were supposed to. They wanted to charge me an exorbitant amount of money to replace antique hardwood floor. I decided not to go with that option and instead found something else that was 20 percent of what they quoted me, and I just got the materials myself. I would give them a C-. I just felt like I was paying Jim to be sort of the overseer/general contractor on the job because he has a lot of experience with historic homes. That's what led me to him. I just felt like he wasn't as involved in the overseeing as I really hope we would be, which I think led to a lot of missteps. He just sent in his teams, which did OK work until there was a problem, and then he would come over. I just wish he had been a bit more hands-on.”

Review by
02/24/2014

“They were on budget. They exceeded the estimate for time by 100 percent. It was originally scheduled for six to eight weeks, and we went out to six months. We would not hire him again. I think that's about it. Since I won't use them again, I'd have to say D. I really think that about covers it.”

Review by
02/24/2014

“The solution was pretty much customized to what I needed. The selection of finishes and all that kind of stuff was really high. They remodeled the master bathroom and a master bedroom closet. I would give them an A-.”

Review by
02/11/2014

“I liked the quality of their workers, and they seemed to do what they said they were going to do. They did our bathroom. There's nothing I think they could improve on. They deserve an A.”

Review by
02/11/2014

“They were quick, did good work, and were reasonably priced. They completed some roofing work. I found them through a neighbor recommendation. I would recommend them. There’s nothing I think they could improve on. I would give them an A+. Good, reliable work, so it’s nice to have that around.”

Review by
02/11/2014

“Graves renovated the main floor of my house. They put in hardwood floors, new cabinets, new countertops, and they did all the painting. They are awesome—phenomenal. I’m extremely happy and excited; nothing in my home is the same as it was a year ago. They were professional and pleasant to deal with. I’d give them an absolute A+.”

Review by
02/11/2014

“They do not do the work themselves. They subcontract the parts of the work and we were very pleased with the contractor that did the painting and also the contractor that did the floors. It takes a bit of time to come out with the final quote that can be accepted and the contract signed. So that part was too long. Consider our deadlines. But in general, we're generally pleased, satisfied. They did the flooring. Nothing else. Flooring and painting. Well definitely was the phase where you establish a quote and then you can actually sign the contract and start the work should be shorter because it took up much time out of the work to just to come up with the numbers. I would give them a B+. The work has really not been done by them. So knowing this company, if I had to redo because they've been here and done the work I would probably contract them directly. I would feel comfortable recommending them. Just warn them about the stuff that we didn't like but other I would.”

Review by
02/11/2014

“It was fine. They were professional, responsive, and skilled. Customer service was really easy. They did remodeling. There’s not really anything they could improve on. I think the initial contract establishment was kind of slow, but part of that was me reviewing it because I didn’t know if I wanted to bet on them. I wouldn't say that that's a negative. I can't think of anything they could improve on. I’m pretty satisfied. I would say A. They were very responsive to addressing my questions and entertaining my thoughts. Whether we eventually implemented what I wanted or not, they were very responsive to at least addressing the issue.”

Review by
02/11/2014

“Everything went well. They did an excellent job, and they were very timely. No complaints over the quality of the work or the timing at all. They ripped the wood paneling down, replaced the drywall, put in a ceiling fan, and put in new ceiling lights and stuff. So basically a demo and redo of one of our rooms. They would get probably around a B+ or an A-. There were a couple of workers that we thought were maybe a little unprofessional at times—but not toward us, toward each other. We have a young daughter who we just didn't want any of that rubbing off on. So that was the only issue, but we spoke about that, and it stopped being an issue at the time. Let's go with an A-.”

Review by
02/11/2014

“I thought that it was a nice team. It was good work. My husband was not entirely happy with it, but I would recommend them. Very personable team, and they were conscientious. The thing I was disappointed in was, they outsourced a piece of it, and that team wasn't quite as conscientious, and I think the leaks that we had afterward were due to the second team's work. They were doing repairs to a gutter system on a steep roof. I would give them an A-.”

Review by
02/11/2014

“Everything's fine. I thought well enough of them to call them back. I liked their ability to take on a project that somebody else had started and screwed up. Somebody else started that puzzle, and they had to finish it. It was a bathroom remodel. When he came in to do the review and assess the project, he asked way more detailed questions than the other companies that I had come in to rebid the project. He was far more detailed and explained things better than the other ones. I would give them an A. It was a year ago.”

Review by
02/11/2014

“Graves is great. I would hire them again. The proposal process was very detailed, and they were organized.”

Review by
02/03/2014

“I didn’t have any issues with the work that was done. They removed some sheetrock and replaced it with a staircase. I’d give them an A grade.”

Review by
02/03/2014

“They did good work, and they work quickly while they were there. This is actually the second time I used them. This time, they didn't show up for very long at a time, so they'd come for three hours, get a lot done, and leave and come back another day, so it took too many individual days to get it done. They did some bathroom remodeling and drywalling. I haven't had any issues with the work since it was done. I'd probably give them an A-.”

Review by
02/03/2014

“They work got done very quickly, and it looks good. Any issues we had with it, they came out and corrected quickly. They were very responsive in that regard. It was pretty good. We remodeled our kitchen. I didn't have any issues that weren't addressed. There were a couple minor things right after they were complete, and we brought them up, and they came back out and addressed them. They were good; it was a pretty good experience. Let's go with the A-.”

Review by
02/03/2014

“Very good service. It was a rainy day, and I didn't know if they were coming. I had an air conditioner and a new furnace put in, and of course they had to be outside for the air conditioning, and every time they went outside, they put these little footie things on when they came back in to not get my carpet wet. They just really knew what they were doing. I would give them an A+. I've recommended them to a few of my friends who needed their air conditioners replaced also.”

Review by
02/03/2014

“Graves Construction was extremely detailed in their quotes, so you knew exactly what you were getting. There was no question about the type of footing or the thickness of the glass on the shower doors or how many coats of paint you were going to get. Everything was very detailed, which I appreciated. I’d definitely give them an A+.”

Review by
02/03/2014

“They did a very nice job and were very responsive. Their on-site contractor was very responsive and even did work for us after we paid the last installment and all that stuff. He came back and did touchups or things that had showed up that we hadn't seen during our final walkthrough. So they were just very responsive in that way. We had a kitchen totally remodeled and a first floor bathroom. I would go with an A.”

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