“Tom, but everyone I dealt with was excellent”

“Greg and Eric did a good job.”

“Regency Home Remodeling provided me with a great design, a highly reliable crew and great service.”

“Sam from sales was fantastic! Iwona the designer was great! The workers Roman and John and the other man were all fantastic! The were very accommodating and professional. It was a fantastic project!”

“The job site was clean all the time. Greg is great with all the details”

“Sam kept me really well informed and Roman did a tremendous job on our tile.”

“We were so satisfied with the work that they did, that we had them redo our laundry room as well.”

“I would like to recognize Sam and Tom.”

“Regency was very accommodating with our additional add-on requests - things that we added during the project. They were very resourceful in finding solutions in order to implement these requests. Also, there was extra work outside of the project scope that they did for us at a reasonable price.”

“The design coordination and the final results from Regency Home Remodeling met my expectations.”

“We recently completed several projects with Regency. They were wonderful to work with. The workers have great attention to detail in their workmanship and exceptional followup by all of the people we dealt with.”

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“John, the main worker, although they were all very good.”

“I would like to recognize Jerry.”

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“The scheduling and timing were accurate.”

“Wonderful communication from start to finish.”

“Tom”

“It was perfect”

“Everyone that we worked with was extremely knowledgeable and professional.”

“I would like to recognize Mike Fisher for his exceptional service. He was the construction guy. Also, I would like to recognize the guy who built it for his exceptional service. He was amazing.”

“I would like to recognize Sam for his exceptional service. He did great work.”

“The worker that I had daily Lukus should be recognized for his exceptional service.”

“Very professional, efficient and responsible.”

“Michael from sales was great and Adam the installer did excellent work.”

“All other areas were met.”

“Peter was great ... diligent and super-meticulous tile work.”

“They did a good job, they worked with you, they showed up every day until the job was done. All in all a good experience.”

“Sam was great and has been very helpful since”

“Jerry, the guy that did everything on our project. He knows his stuff!!”

“Sam Pinsler was about the best project manager to deal with. We has a few plumbing issues during construction and he took care of everything promptly.”

“With their recommendation of where to purchase tiles, flooring and appliances, we were able to select items that allowed us to put in our personal touches. We are still very happy with our remodeled kitchen and bathroom!”

“We had a problem with a vendor, and Regency stuck by us until the problem was solved.”

“Sam Pinsler and Arthur are great to work with. Bruce Pinsler got the projects started and then turned them over to Sam. Great project team.”

“The finished product is great. I am happy.”

“Bruce was very communicative and Tom's skills are A++. They were very flexible. I couldn't have been happier and I am glad I chose them.”

“I have already recommended them many times.”

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“Entire project exceeded my expectations I don't have anything negative to say will use again in the future”

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“Mike the sales person for his project management and communication as well as Adam who did the work from beginning to end with exceptional craftsmanship.”

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“Workmanship, quality of materials, respect from the work crew, courtesy of suppliers and the beautiful result”

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“The whole project met and exceeded our expectations. We love it!”

“John, the electrician. He was so good, the village inspector asked him to do work in his own house!”

“I had a positive experience.”

“I liked the price and the final product. It was kitchen work. I would give them an A-.”

“They did our master bathroom and it's absolutely beautiful. I would grade them an A+.”

“I liked the end to end nature of the service. They were redoing a master bath. I'd give them an A+.”

“They just did a good job. I'd say they're an A+.”

“There's always a line of communication open between them and me. I got my kitchen done last year and they're currently working on my bathroom. I would give them an A+.”

“I like their professionalism. They built a bathroom, a closet, and did a kitchen remodel. I would highly recommend them all across the board.”

“I really enjoyed working with them. They have good customer service. They did bathroom and kitchen. I would grade them an A.”

“They were good. They were there every day so that was good. Regency Home Remodeling did a bathroom for us. Overall, I would grade them an A. I did have a problem with their punctuality. Sometimes they were supposed to be there but nobody showed up.”

“Regency Home Remodeling remodeled our kitchen and did all our floors on our main level. They addressed our issues pretty quickly when they arrived. The bulk of the work was done very quickly. The only negative we had is that it seemed to take forever to get the final inspection done and wrap everything up, but we went from having a fully gutted kitchen to a functional one in about six weeks. I think they are an A company. The quality of their work was very good. When they said they were going to be here, they were here. If they were not going to come for any reason, like the guy who was doing our floor got the flu, and they called and let us know, which we appreciated because we didn’t really want the flu. We’ve given their name out to several people and their sign was in our front yard for eight weeks.”

“It was good. I don't have any complaints. They were doing a bathroom remodel. I'd say they get a B. They didn't leave as fast as I would've like, but I don't know if that's my expectations being higher than they ought to be. They were very punctual.”

“I liked the communication. There were some issues, but they came and took care of them. They did the bathroom and some wood work hallway and starts. I would grade them a B.”

“The project lasted over six months. We did not get the project finished with them. We negotiated the end of the contract with the work being done discounted. It's been two months since and they still have not returned our key. I'd give them a D-. We still have sheet-rock in our place that they left behind and other stuff. It was awful.”

“They delivered on pretty much everything they said; their timeline, when they would start, the price. They had people there everyday they said they would. They did a new kitchen. They knocked down a wall and redid our kitchen. I'd give them an A. I already have recommended them.”

“I like that they have their own crew, and they weren't like contracting out to third parties. We never had any issues with the workers not being there or not doing the work they're supposed to. They were there every day. I think they actually finished like three weeks ahead of what they told us they would. Everything was really well done. I didn't have to have them redo hardly anything. They did a kitchen for me. They took a kitchen and a dining room and combined it into one room. They also turned a closet in our bedroom into a bathroom and then built a closet. I'd give them an A+.”

“They absolutely worked with us and my wife on her plans—what she wanted to achieve—and they provided great ideas and experience. We had them do two bathrooms and a kitchen. Overall, I'd give them an A-.”

“I like that they were really communicative. It was very easy for me to get into contact with the person in charge of the process. They did pretty much our entire downstairs. It was our kitchen and floors downstairs. I'd give them an A+.”

“We were very satisfied. In fact, they're doing more in here right now. I like their attention to detail and their craftsmanship. All told, with the kitchen they're doing now, it's going to be about five figures. I would give them an A+.”

“They were attentive. The gentleman I worked with, he was able to pass on his discounts, in terms of the materials. He had an excellent relationship with the vendors, and he was able to pass that on to his clients. They did a bathroom remodel. I'd give them an A.”

“They were just very professional and very communicative. They were in contact every day, so I always knew the status of the project and about any delays there might be. I always appreciated that a lot. They remodeled a bathroom for us. I would give them an A+.”

“It was excellent work, with no problems overall. I would be very likely to recommend them to a friend.”

“I think they were very responsive whenever we needed to correct or change something. The person that worked with us responded quickly and made the changes as we needed. They did a bathroom remodel. I'd give them a B.”

“I love their communication. I love their reliability. They showed up when they said they were going to show up. They kept up with the schedule. In March, they remodeled the bathroom. I would give them an A.”

“They were very professional. They were very good at what they did. The product was excellent. They were also very easy to work with. They pretty much did a complete kitchen remodel. They took it down to the suds and rebuilt the kitchen. I would give them an A+.”

“They didn't stop the project halfway and then come back two months later. They kept on going until it was done. The workers were friendly and courteous. They did a kitchen remodel. I would give them overall an A. I'd recommend them.”

“I liked that it was very easy to get ahold of Bruce. He was like our main point of contact, and he was always readily available. They remodeled a master bathroom for us. I would give them an A. There were just some very minor issues; the plates around the light switches were slightly crooked and some caulking was a little off. But it was nothing major.”

“I liked their professionalism. They always cleaned up, every day. They redid our bathroom, and the workspace was very confined, but they were able to keep the mess in the bathroom the entire time. I don't know how they did it. I would give them an A. We don't live in Chicago anymore, but we have recommended them to our friends who lived there before we left.”

“It was a fast turnaround. They did the kitchen. I'd give them a B-. They could have had better communication.”

“They remodeled my kitchen. They were fast. They were clean, and they stayed on budget. I would give them an A+—no complaints. I have already recommended them.”

“It was very good. They remodeled my master bathroom. They were easy to get ahold of. The owner, Bruce, was always around. If you left a message, he would always get back to you within the same exact day, so I always knew what was going on. I would give them an A.”

“They are absolutely amazing. They already remodeled our kitchen and the dining room, and now they're in the process of doing our basement. Their work is definitely quality work, and the crew is good to work with. I would give them an A; no complaints.”

“They were absolutely great. It was a kitchen and a bathroom remodel. They were just very professional, always on time, and very friendly. I would give them an A+. I have No complaints for them.”

“They did the main bathroom. The people were very easy to work. All the workers were easy to work with. My experience was an A. There was one complaint, and this is kind of a funny one. The toilet wouldn't fill up all the way with water. There was a hose and a hose fitting. The hose had to be put into that fitting, and we figured out how to do that, so it works for us. I looked at it and fixed it.”

“We had a bathroom and kitchen done. They were very good. They were just very easy to have. They were in our house for quite a while. They were very friendly, very polite, and we really enjoyed having them there. We became friends almost. It was pretty funny. We worked really well with them. I would give them an A+. They were that good. They were good. I already have recommended them.”

“Pretty much everything was a positive experience. The quality of the work, the friendliness of the people involved, and their ideas were positive. They came out and remodeled our kitchen. I'd recommend the company to family and friends. I'd give them an A.”

“There were a number of problems. They all got rectified, but—the time took twice as long as they said it was going to take. They eventually got rid of the workers, but the workers were pretty messy. They would use things from my house such as buckets and things that they should have brought with them and supplied themselves. That was a lot of it. There were a number of things that compounded each other as it got going. They were remodeling a bathroom. I guess because they worked to get it all done—at the time that it was done I was just getting frustrated because I only have one bathroom in the house, so that obviously disrupted a lot of things. They did offer compensation. They gave me some off the bill. At this point, I wouldn't recommend them, because I had the negative—they rectified it, but after my experience, I wouldn't have recommended them. I guess I would give them a B.”

“It is not ending well. It started out fantastic. We're planning to do what we call 'The Good, the Bad, and the Ugly' review over Regency. Our inspection didn't pass, and there's about six items on the inspection list from the village of Buffalo Grove that they had to cover. Regency's subcontractor, Ideas Home Venture, came in and fixed two of them three weeks ago, and we're still waiting on them to come back here. So I've been on the phone with the president of the company. It looks like he's going to have—if he doesn't have that same subcontractor come out, he's going to have somebody completely different that hasn't even come into the house here come and finish the project. It has been a nightmare end here. The work initially was solid. But the guy who runs the subcontracting, Paul, I want to kill him. Initially I would recommend them. I would recommend them with the caveat that they do not get the crew we got. The head of the crew needs to go. The workers were fantastic. Those guys were machines. They did precision work. But the head of their little subcontracted company sucks for communication. It just is a thorn in my side for the past frickin' two months. If I were going to recommend them, I'd say caution yourself. If you are going to get a crew, make sure not to get the crew that we got. They remodeled the entire second floor. The flooring—they sealed off the loft and turned that into a master closet. They completely gutted the current master bath and master closet which were abutted against each other and turned it into one large bathroom. So they had to move plumbing pretty much from scratch. The work was great. It was just unfortunately the communication as far as the end here really soured everything. A flat B would be good. I would have put them down to minus, my wife probably would give them a C, but I would—the work is solid. It's just the follow-up and the communication, the customer service aspect, left something to be desired there.”

“I did not have a positive experience. I had to have a bathroom floor replaced four times. I am left with my fifth floor because the carpenter was not experienced in flooring and it kept cracking, and they finally, almost three months later, sent somebody that specialized in floors to do it correctly. No compensation. None. A bathroom floor, and I'd say the project manager was in poor communication with us the entire time. They told us one thing that there would be a foreman on site every day to go around and pick up materials and stuff and that was not the case. The project took way longer because the contractor had to stop what he was doing every day and go get materials. We paid way too much money for what we got. I'd give them a D.”

“Their timeliness and the value for the money made it positive. Their follow-up and timeliness stood out to me. They're prompt, clean, and courteous. Everything you'd look for in a remodeler. I had a bath total gut and rebuilt. The whole thing took two weeks. Their cleanup area was cleaned every day. The trash that was brought out of the home was removed every day so there wasn't anything piling up. Putting down drop cloths. Vacuuming every day. Give them an A. The issue was there was a little glitch but they fixed it immediately as if it didn't even happen. Understanding things happen but their responsiveness is what matters so I'd give them an A.”

“First of all the price made it positive. It was neither low nor high. It was just great. Second of all, the quality of work was good. The workers, the laborers who came and worked, were good. There had been some unexpected situations which were very well handled. It was just kitchen stuff, cabinet replacement, counter top, and backsplash. It took almost ten-twelve days for one person. It looks great today. We like it. It's very impressive. I can give the A.”

“Their customer service and follow-through in terms of timeliness made it positive. The workers were there on a regular basis. We liked the sales guy. They did a complete remodel of the kitchen. The whole job took seven weeks. I'd recommend them to friends. I'd give them a B or B+. Maybe finishing a little earlier would make that an A.”

“I would say I liked the cost. The finished product was up to my expectations. They were easy to get a hold of and quick to respond. They were flexible with the time they could be at the house and on site for the project. They were helpful in offering to come back out if anything is not working the way it should within the first year, which is appreciated. They remodeled a bathroom for me. I originally heard about the company from Best Pick Reports. I'd give them an A.”

“They did beautiful work. They came out and did a new kitchen for me. The workers were very talented and easy to work with. We had gone in for another—talked to them about a bathroom job a couple years ago, and we did not select them at the time. They were highly recommended so we called them back in and decided to go with them. I'd give them an A for excellent.”

“We had a worker by the name of Arthur. He was very good, very thorough, and very competent. They redid a bathroom including moving walls and removing and installing new walls. We're very pleased with the results. I would recommend them. I'd rate them A for excellent.”

“It took a little longer than expected. I liked the game plan they had at the beginning, the timeline that they laid out. But the timeline didn't quite fit in, so they had to come back and fix a few things they didn't get done the first time, which they handled as promptly as my schedule would permit. But we had planned this—I hadn't moved in—so they could do it without having to worry about my schedule, so it cause some inconvenience. They made some revisions to the bathroom. I would use them again. I'll give them a B.”

“They were not that positive, but it was all right. They had put my windows in wrong. They had to come back out and put them in correctly. They just put my windows in wrong, and I had to call them back out here to get them to put it back in and when they did that, I don't think they were put in the right way. I would not recommend them. I don't see how you could put my windows in incorrectly. I just don't see that. I'd give them a D.”

“Their lead guy had a great knowledge of options I could do in my bathroom. He had a lot of good vendors that gave me great products for some of my fixtures. He was a great resource. I used them for bathroom remodeling and doing hardwood floors in my bedrooms. I chose them because they were cheaper and they got it done faster. They were highly recommended. I'd give them an A.”

“I would say they did excellent work—A.”

“I think the founder of the company, Bruce, is very responsive, very understanding. He's really been fantastic to work with. They remodeled my kitchen. I met with several different people and I just liked Bruce the best. I would give them an A-.”

“They did a great job. Everything we wanted, we got. They were real close with their estimate. The workers were just tremendous. They were there, courteous—most of them I would say are probably, because I'm in the Chicagoland area, Polish. These guys are skilled laborers, but they were cabinet-makers before they came to the States. They did a great job. Everything was precision. I was really happy and my wife is excited about the house and the remodeling so that's the important thing for me. They did basically the floor on the entire first floor of our house. They wound up doing a full kitchen renovation, cabinets are gone, we got the new appliances, recessed lighting. It just made a home that's already 25-years old, new. Again, a lot of the onus fell on us to go and pick out appliances and pick out counter tops. They did show up with some samples for cabinets, but it was up to us. They said here's your allowance to spend on your appliances, and I know people at each of the stores. We have an appliance store in the Chicagoland area called APP and we got a great deal from them. Top notch everything so we were happy. They were an A. There's no mistake about it. There's no escaping the fact that we lived in the house when the renovation went on. So there was the inconvenience of dust. They tried to clean up but I learned something. I probably would recommend a whole house renovation like that not when you're living there. Take the two weeks to be out of the house and let them have at it.”

“I was very pleased with everything. The cost was good. They came when they said they would come. They did everything quickly. They cleaned up after themselves. I was very pleased with it. They redid our powder room completely. Their customer service during that was wonderful. One reason I chose them was price and another because I needed it done by a certain date and they could do it within that time period. It was excellent as far as I was concerned. I was quite happy with everything.”