“We had a problem with a vendor, and Regency stuck by us until the problem was solved.”

“Sam Pinsler and Arthur are great to work with. Bruce Pinsler got the projects started and then turned them over to Sam. Great project team.”

“The finished product is great. I am happy.”

“Bruce was very communicative and Tom's skills are A++. They were very flexible. I couldn't have been happier and I am glad I chose them.”

“I have already recommended them many times.”

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“Entire project exceeded my expectations I don't have anything negative to say will use again in the future”

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“Mike the sales person for his project management and communication as well as Adam who did the work from beginning to end with exceptional craftsmanship.”

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“Workmanship, quality of materials, respect from the work crew, courtesy of suppliers and the beautiful result”

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“The whole project met and exceeded our expectations. We love it!”

“John, the electrician. He was so good, the village inspector asked him to do work in his own house!”

“I had a positive experience.”

“I liked the price and the final product. It was kitchen work. I would give them an A-.”

“They did our master bathroom and it's absolutely beautiful. I would grade them an A+.”

“I liked the end to end nature of the service. They were redoing a master bath. I'd give them an A+.”

“They just did a good job. I'd say they're an A+.”

“There's always a line of communication open between them and me. I got my kitchen done last year and they're currently working on my bathroom. I would give them an A+.”

“I like their professionalism. They built a bathroom, a closet, and did a kitchen remodel. I would highly recommend them all across the board.”

“I really enjoyed working with them. They have good customer service. They did bathroom and kitchen. I would grade them an A.”

“They were good. They were there every day so that was good. Regency Home Remodeling did a bathroom for us. Overall, I would grade them an A. I did have a problem with their punctuality. Sometimes they were supposed to be there but nobody showed up.”

“Regency Home Remodeling remodeled our kitchen and did all our floors on our main level. They addressed our issues pretty quickly when they arrived. The bulk of the work was done very quickly. The only negative we had is that it seemed to take forever to get the final inspection done and wrap everything up, but we went from having a fully gutted kitchen to a functional one in about six weeks. I think they are an A company. The quality of their work was very good. When they said they were going to be here, they were here. If they were not going to come for any reason, like the guy who was doing our floor got the flu, and they called and let us know, which we appreciated because we didn’t really want the flu. We’ve given their name out to several people and their sign was in our front yard for eight weeks.”

“It was good. I don't have any complaints. They were doing a bathroom remodel. I'd say they get a B. They didn't leave as fast as I would've like, but I don't know if that's my expectations being higher than they ought to be. They were very punctual.”

“I liked the communication. There were some issues, but they came and took care of them. They did the bathroom and some wood work hallway and starts. I would grade them a B.”

“The project lasted over six months. We did not get the project finished with them. We negotiated the end of the contract with the work being done discounted. It's been two months since and they still have not returned our key. I'd give them a D-. We still have sheet-rock in our place that they left behind and other stuff. It was awful.”

“They delivered on pretty much everything they said; their timeline, when they would start, the price. They had people there everyday they said they would. They did a new kitchen. They knocked down a wall and redid our kitchen. I'd give them an A. I already have recommended them.”

“I like that they have their own crew, and they weren't like contracting out to third parties. We never had any issues with the workers not being there or not doing the work they're supposed to. They were there every day. I think they actually finished like three weeks ahead of what they told us they would. Everything was really well done. I didn't have to have them redo hardly anything. They did a kitchen for me. They took a kitchen and a dining room and combined it into one room. They also turned a closet in our bedroom into a bathroom and then built a closet. I'd give them an A+.”

“They absolutely worked with us and my wife on her plans—what she wanted to achieve—and they provided great ideas and experience. We had them do two bathrooms and a kitchen. Overall, I'd give them an A-.”

“I like that they were really communicative. It was very easy for me to get into contact with the person in charge of the process. They did pretty much our entire downstairs. It was our kitchen and floors downstairs. I'd give them an A+.”

“We were very satisfied. In fact, they're doing more in here right now. I like their attention to detail and their craftsmanship. All told, with the kitchen they're doing now, it's going to be about five figures. I would give them an A+.”

“They were attentive. The gentleman I worked with, he was able to pass on his discounts, in terms of the materials. He had an excellent relationship with the vendors, and he was able to pass that on to his clients. They did a bathroom remodel. I'd give them an A.”

“They were just very professional and very communicative. They were in contact every day, so I always knew the status of the project and about any delays there might be. I always appreciated that a lot. They remodeled a bathroom for us. I would give them an A+.”

“It was excellent work, with no problems overall. I would be very likely to recommend them to a friend.”

“I think they were very responsive whenever we needed to correct or change something. The person that worked with us responded quickly and made the changes as we needed. They did a bathroom remodel. I'd give them a B.”

“I love their communication. I love their reliability. They showed up when they said they were going to show up. They kept up with the schedule. In March, they remodeled the bathroom. I would give them an A.”

“They were very professional. They were very good at what they did. The product was excellent. They were also very easy to work with. They pretty much did a complete kitchen remodel. They took it down to the suds and rebuilt the kitchen. I would give them an A+.”

“They didn't stop the project halfway and then come back two months later. They kept on going until it was done. The workers were friendly and courteous. They did a kitchen remodel. I would give them overall an A. I'd recommend them.”

“I liked that it was very easy to get ahold of Bruce. He was like our main point of contact, and he was always readily available. They remodeled a master bathroom for us. I would give them an A. There were just some very minor issues; the plates around the light switches were slightly crooked and some caulking was a little off. But it was nothing major.”

“I liked their professionalism. They always cleaned up, every day. They redid our bathroom, and the workspace was very confined, but they were able to keep the mess in the bathroom the entire time. I don't know how they did it. I would give them an A. We don't live in Chicago anymore, but we have recommended them to our friends who lived there before we left.”

“It was a fast turnaround. They did the kitchen. I'd give them a B-. They could have had better communication.”

“They remodeled my kitchen. They were fast. They were clean, and they stayed on budget. I would give them an A+—no complaints. I have already recommended them.”

“It was very good. They remodeled my master bathroom. They were easy to get ahold of. The owner, Bruce, was always around. If you left a message, he would always get back to you within the same exact day, so I always knew what was going on. I would give them an A.”

“They are absolutely amazing. They already remodeled our kitchen and the dining room, and now they're in the process of doing our basement. Their work is definitely quality work, and the crew is good to work with. I would give them an A; no complaints.”

“They were absolutely great. It was a kitchen and a bathroom remodel. They were just very professional, always on time, and very friendly. I would give them an A+. I have No complaints for them.”

“They did the main bathroom. The people were very easy to work. All the workers were easy to work with. My experience was an A. There was one complaint, and this is kind of a funny one. The toilet wouldn't fill up all the way with water. There was a hose and a hose fitting. The hose had to be put into that fitting, and we figured out how to do that, so it works for us. I looked at it and fixed it.”

“We had a bathroom and kitchen done. They were very good. They were just very easy to have. They were in our house for quite a while. They were very friendly, very polite, and we really enjoyed having them there. We became friends almost. It was pretty funny. We worked really well with them. I would give them an A+. They were that good. They were good. I already have recommended them.”

“Pretty much everything was a positive experience. The quality of the work, the friendliness of the people involved, and their ideas were positive. They came out and remodeled our kitchen. I'd recommend the company to family and friends. I'd give them an A.”

“There were a number of problems. They all got rectified, but—the time took twice as long as they said it was going to take. They eventually got rid of the workers, but the workers were pretty messy. They would use things from my house such as buckets and things that they should have brought with them and supplied themselves. That was a lot of it. There were a number of things that compounded each other as it got going. They were remodeling a bathroom. I guess because they worked to get it all done—at the time that it was done I was just getting frustrated because I only have one bathroom in the house, so that obviously disrupted a lot of things. They did offer compensation. They gave me some off the bill. At this point, I wouldn't recommend them, because I had the negative—they rectified it, but after my experience, I wouldn't have recommended them. I guess I would give them a B.”

“It is not ending well. It started out fantastic. We're planning to do what we call 'The Good, the Bad, and the Ugly' review over Regency. Our inspection didn't pass, and there's about six items on the inspection list from the village of Buffalo Grove that they had to cover. Regency's subcontractor, Ideas Home Venture, came in and fixed two of them three weeks ago, and we're still waiting on them to come back here. So I've been on the phone with the president of the company. It looks like he's going to have—if he doesn't have that same subcontractor come out, he's going to have somebody completely different that hasn't even come into the house here come and finish the project. It has been a nightmare end here. The work initially was solid. But the guy who runs the subcontracting, Paul, I want to kill him. Initially I would recommend them. I would recommend them with the caveat that they do not get the crew we got. The head of the crew needs to go. The workers were fantastic. Those guys were machines. They did precision work. But the head of their little subcontracted company sucks for communication. It just is a thorn in my side for the past frickin' two months. If I were going to recommend them, I'd say caution yourself. If you are going to get a crew, make sure not to get the crew that we got. They remodeled the entire second floor. The flooring—they sealed off the loft and turned that into a master closet. They completely gutted the current master bath and master closet which were abutted against each other and turned it into one large bathroom. So they had to move plumbing pretty much from scratch. The work was great. It was just unfortunately the communication as far as the end here really soured everything. A flat B would be good. I would have put them down to minus, my wife probably would give them a C, but I would—the work is solid. It's just the follow-up and the communication, the customer service aspect, left something to be desired there.”

“I did not have a positive experience. I had to have a bathroom floor replaced four times. I am left with my fifth floor because the carpenter was not experienced in flooring and it kept cracking, and they finally, almost three months later, sent somebody that specialized in floors to do it correctly. No compensation. None. A bathroom floor, and I'd say the project manager was in poor communication with us the entire time. They told us one thing that there would be a foreman on site every day to go around and pick up materials and stuff and that was not the case. The project took way longer because the contractor had to stop what he was doing every day and go get materials. We paid way too much money for what we got. I'd give them a D.”

“Their timeliness and the value for the money made it positive. Their follow-up and timeliness stood out to me. They're prompt, clean, and courteous. Everything you'd look for in a remodeler. I had a bath total gut and rebuilt. The whole thing took two weeks. Their cleanup area was cleaned every day. The trash that was brought out of the home was removed every day so there wasn't anything piling up. Putting down drop cloths. Vacuuming every day. Give them an A. The issue was there was a little glitch but they fixed it immediately as if it didn't even happen. Understanding things happen but their responsiveness is what matters so I'd give them an A.”

“First of all the price made it positive. It was neither low nor high. It was just great. Second of all, the quality of work was good. The workers, the laborers who came and worked, were good. There had been some unexpected situations which were very well handled. It was just kitchen stuff, cabinet replacement, counter top, and backsplash. It took almost ten-twelve days for one person. It looks great today. We like it. It's very impressive. I can give the A.”

“Their customer service and follow-through in terms of timeliness made it positive. The workers were there on a regular basis. We liked the sales guy. They did a complete remodel of the kitchen. The whole job took seven weeks. I'd recommend them to friends. I'd give them a B or B+. Maybe finishing a little earlier would make that an A.”

“I would say I liked the cost. The finished product was up to my expectations. They were easy to get a hold of and quick to respond. They were flexible with the time they could be at the house and on site for the project. They were helpful in offering to come back out if anything is not working the way it should within the first year, which is appreciated. They remodeled a bathroom for me. I originally heard about the company from Best Pick Reports. I'd give them an A.”

“They did beautiful work. They came out and did a new kitchen for me. The workers were very talented and easy to work with. We had gone in for another—talked to them about a bathroom job a couple years ago, and we did not select them at the time. They were highly recommended so we called them back in and decided to go with them. I'd give them an A for excellent.”

“We had a worker by the name of Arthur. He was very good, very thorough, and very competent. They redid a bathroom including moving walls and removing and installing new walls. We're very pleased with the results. I would recommend them. I'd rate them A for excellent.”

“It took a little longer than expected. I liked the game plan they had at the beginning, the timeline that they laid out. But the timeline didn't quite fit in, so they had to come back and fix a few things they didn't get done the first time, which they handled as promptly as my schedule would permit. But we had planned this—I hadn't moved in—so they could do it without having to worry about my schedule, so it cause some inconvenience. They made some revisions to the bathroom. I would use them again. I'll give them a B.”

“They were not that positive, but it was all right. They had put my windows in wrong. They had to come back out and put them in correctly. They just put my windows in wrong, and I had to call them back out here to get them to put it back in and when they did that, I don't think they were put in the right way. I would not recommend them. I don't see how you could put my windows in incorrectly. I just don't see that. I'd give them a D.”

“Their lead guy had a great knowledge of options I could do in my bathroom. He had a lot of good vendors that gave me great products for some of my fixtures. He was a great resource. I used them for bathroom remodeling and doing hardwood floors in my bedrooms. I chose them because they were cheaper and they got it done faster. They were highly recommended. I'd give them an A.”

“I would say they did excellent work—A.”

“I think the founder of the company, Bruce, is very responsive, very understanding. He's really been fantastic to work with. They remodeled my kitchen. I met with several different people and I just liked Bruce the best. I would give them an A-.”

“They did a great job. Everything we wanted, we got. They were real close with their estimate. The workers were just tremendous. They were there, courteous—most of them I would say are probably, because I'm in the Chicagoland area, Polish. These guys are skilled laborers, but they were cabinet-makers before they came to the States. They did a great job. Everything was precision. I was really happy and my wife is excited about the house and the remodeling so that's the important thing for me. They did basically the floor on the entire first floor of our house. They wound up doing a full kitchen renovation, cabinets are gone, we got the new appliances, recessed lighting. It just made a home that's already 25-years old, new. Again, a lot of the onus fell on us to go and pick out appliances and pick out counter tops. They did show up with some samples for cabinets, but it was up to us. They said here's your allowance to spend on your appliances, and I know people at each of the stores. We have an appliance store in the Chicagoland area called APP and we got a great deal from them. Top notch everything so we were happy. They were an A. There's no mistake about it. There's no escaping the fact that we lived in the house when the renovation went on. So there was the inconvenience of dust. They tried to clean up but I learned something. I probably would recommend a whole house renovation like that not when you're living there. Take the two weeks to be out of the house and let them have at it.”

“I was very pleased with everything. The cost was good. They came when they said they would come. They did everything quickly. They cleaned up after themselves. I was very pleased with it. They redid our powder room completely. Their customer service during that was wonderful. One reason I chose them was price and another because I needed it done by a certain date and they could do it within that time period. It was excellent as far as I was concerned. I was quite happy with everything.”

“They were on time. They were friendly with the same guys here every day. They came every single day so they were extremely professional. The price was right on. Everything they said was exactly what we said. They did outstanding work. They remodeled our master bathroom. Total gut. They took it down basically to the floors and took a bathtub out, put a shower in, new tile, new vanity, new shower. Their customer service was excellent. Communication was really good. We were super happy with them. They were the only ones who actually—I literally talked to them and sent them an email and within two minutes they called me back. They were definitely A+. They did great.”

“They're really easy to work with. They remodeled two bathrooms for us. Their customer service was excellent. I chose them because they had a lot of really good design ideas. They really managed the project start to finish. They weren't just a contractor who could execute my ideas. They came with a lot of their own and put me in touch with a lot of really good vendors and were really helpful along the way. I would grade them an A.”

“We're still working on it but we're almost done. They did a good job from picking out to craftmanship and stuff. They're a nice group of guys that came over and worked. They had a good group. Overall, everything was good. We have a 100-year old bungalow. They started a bathroom remodel but it pretty much turned into—we took all the plumbing out of the house, took galvanized pipe out and put copper pipe in. Literally tore the bathroom—subfloor, ceiling, took it all out. Their customer service was good. The only thing is we're still working on the timeline. We're not really done but when I get home today all the finishing touches should be completely done. If it was anything it was the time. It took them an exceptionally—a lot of time to get it all done. I chose them because of price and what they told me they were going to be able to accomplish in the end. I'd give them a B. I would recommend them. It's the timeline issue. We've tripled our timeline from what we'd started with so it's been kind of ongoing.”

“I ordered a vanity. So we went to the store and they had the vanity we ordered. The certification of the vanity was emailed to the contractor. The contractor started taking down the wall and rebuilding the pipes for the vanity and then when the vanity was finally received it was the wrong vanity. It was not right-handed but left-handed, so they had to remove that wall again and rebuild new piping for the new installation of that vanity. It was OK with me by that point. I said that's fine. I'm not going to make a big deal if it's left or right hand. So anyway they put it in. When they put it in the drainage was up here. They hadn't put the top portion in it, but it looked like there was a drawer underneath the cabinet and I was concerned that the drainage pipe was going to hit the drawer. The contractor said he was going to have cut the vanity. I'd just paid $2000 for the vanity and I didn't want to have that vanity cut in any way so went back and forth and he was going to cut it, I said he was not going to cut it out. When they set up the counter top there was plenty of space. He just didn't want to open up the wall and raise the drain again. So that was that. Then initially before when they took the walls down I asked them to replace all the insulation. The contractor said they would provided insulation on all the interior walls as needed. My bathroom previously had insulation but it was kind of moldy so I asked them to replace all of that with new. They did. Nobody said that was an additional cost. Even I had the text when I texted the guy and he never said that was additional. Once I paid the final payment they said they were charging me more for that and the floor because when they removed the floor, tile and plywood, so they had to replace it. If you want to put I paid him $13,000 to do the whole bathroom, in order to put new tile floor you have to change the sub-floor anyway so I don't know why that was additional. I was OK until that point. I felt like being taken advantage. I think they did good work. I would give them a B. I don't think I can recommend them or hire them again because of this.”

“Keith was just great about helping me pick out and they just did no complaints, everything went well, everything fit well. I had to have a cabinet made, everything was measured perfectly, they just did an all around great job. They did bathroom remodeling, my bathroom was a certain size and they had a cabinet made for me because I couldn't find anything that I liked that fit. I looked online, I liked what they did, the photos that he showed me and he was willing to go shopping with me and help me pick out, gave me his prices as far as everything I wanted to buy.”

“I had a great experience. They were professional, clean, budget was always right on. They never said something was going to happen and it didn't happen. It was a great experience. I had my basement flooded so they came in cleaned the carpet, cut the dry wall, fixed the plumbing and it was quick, everything got done on time and everything looks great. They came in the bathroom and fixed some of the tile. They had done some work for me in the past. They were an A+ for sure.”

“They were very professional in their word, they were on time, they stayed when they supposed to stay, they came in when they was supposed to came in, they cleaned up behind themselves daily, the work was professional. They remodeled top to bottom whole gut job of my kitchen. I would give them a B+ because nothing's excellent. They did a great job, they communicated with me, kept me in contact with everything they were doing.”

“They do good work and we had a little bit of a mishap and they made it right and really took care of me. I remodeled a laundry room, they put in a new floor, new countertops, new cabinetry, new sink, plumbing and a bathroom, just a small powder room. They were recommended to me by someone I work with. It wasn't perfect, I'd say A-.”

“We're very detail oriented and they made sure they weren't finished with the job until we were perfectly happy. We had our kitchen completely gutted and a new kitchen. We had a referral from my father-in-law. I would say a B+, I would say being a little bit more organized would've been helpful.”

“We got a bathroom remodeled, completely gutted and remodeled. I think that the final product is really good just full disclosure I wasn't thrilled with some of the communication but I think those types of issues are always going to happen. At the end of the day the product turned out good and we're happy with it. Definitely had some headaches getting from point A to point B but I would recommend them. It was a master bathroom remodel. They were actually the most expensive which is not the reason we chose them. I would give them - and again I'm happy with the product there was just some communication errors on their end that at the end of the day cost us more money. I would say a B-.”

“There were a few things that didn't work afterwards, little detail things and they came out right away and got everything fixed. They were really good about cleaning up after themselves. We had a whole bathroom remodeled so we always knew we could trust them in the house, we would come back and it would be clean and tidy there wasn't going to be a disaster coming back in the house, the workmanship was wonderful, we love the bathroom and they were very helpful with the design ideas and stuff. Strictly bathroom. The people who worked on our house were primarily Paul and Mark and then Bruce was our sales contractor rep and they were a great team to work with.”

“They were very responsive. They remodeled our kitchen and a bathroom, it was a complete overhaul for both. They were easy to deal with, there was like one point of contact for everything and they were helpful when we needed stuff. I've never done any other projects like that so I don't know what's to be expected. A-, only because there were a few specific things about clean up that we had asked them about and it wasn't done.”

“They were easy to get in touch with, the finished product was good, overall experience I would say it was a B+. I would recommend them. There's other things that I would say they could pay attention to detail a little more and obviously we had to stay on top of them with stuff but overall a good experience. They remodeled a master bathroom. Overall it was good, I talked with them throughout the time. There were a couple things they could've done better that I talked with them about but I mean it was like some decisions where we weren't 100% on the same page where we thought we were at first but again I would recommend them and I would give them a good grade and I think we would use them again.”

“The finished product turned out exactly how we liked it. They did our bathroom, it was a full overhaul. My wife picked them out. B, a few minor things that dropped them down to a B.”

“Positive for quality. Negative for timeliness and hidden expensive. They did not compensate me or make reparations. It was fully on us. They forecasted three weeks. It took nine weeks. Master bathroom remodel. It was one of the home finders or home advisor websites. The quality was very good. We're actually very impressed with the caliber and attentiveness that they applied, but you don't walk into a project being told three weeks and it last nine weeks. Items that I realized they could not know until they uncovered the walls, should have had a little bit of room. I'm confident they made a profit on us, probably more so than I would have expected, and I'll probably never go with them again. I can't remove price from the equation. I'd give them a C. Quality was great. Timeliness and hidden costs that I knew were within their control that they just left to us to figure out after the project started, brings them down to a C.”

“They were always on time, they always responded and they were just really good to work with. It was a bathroom remodel. Their customer service was phenomenal, great. They got an A.”

“They were prompt, they were punctual, they had great communication all the way around. They did a full kitchen remodel. Bruce just seemed like a personable guy and his bid won out. A absolutely.”

“I believe they did my roof last time around. My whole house, basically my house and my garage. It was positive. It's been a while so I want to say B.”

“I had them remodel my bathroom and like two days after the remodeling was finished there was water leaking out of the toilet which ruined the walls in the bathroom underneath and the neighboring room. Now they did come back and fix it right away so I'll give them credit for that but the fact that it happened. As I told the owner, the fact that it happened in the first place left a sour taste in my mouth. I picked them over another company because they were prompt in responding to the requests and I liked the idea that they had a set of suppliers that they dealt with and said explicitly said they would act as a general contractor picking up all the materials making sure everything was scheduled correctly. I'd give them a B, right now I'd give them a B.”

“They didn't actually finish the job. It was a roofing job, they good work, not exactly what we talked about but contractually what we agreed on except for not finishing the silver coat on the flat roof. They didn't do the silver coating, they said they were going to and I just haven't heard back and it's been awhile. I'm not satisfied, I'm not considering it to be finished and maybe they don't either but we just haven't connected yet to get that done. They found me through my connections and interests, so they called me. I would say B but I would also never use them again.”

“They did the work at the house. It was nice. I'm satisfied with the work. The work came out okay, the work came out fine. I had a couple of rooms redid and it came out okay it came out fine. I had to have something done in the living room with a new ceiling and then upstairs part of the ceiling had come down so they had to fix that. They did the living room and one of the bedrooms. They did some work in there. I'd give them a B.”

“They kept their word. I had some bad experiences with care services and home services before and I heard every line in the book - trust us, we'll be there when we say we're there and they never showed up - the workers came when they said they would and stayed all day. In short, he kept his word. It was a kitchen, kitchen remodel. It took a little over 4 weeks and that was the estimate, they finished it when they said they would. Whenever I would call Bruce if he didn't answer which was rare, he got back to me immediately, not later that day, he got back to me immediately.”

“They were good. They were very professional and they did the job really really quickly. It was like we remodeled a whole kitchen and they did it in like 10 days. Their customer service was good, the communication was good they were really helpful. We met with 4 or 5 different people and they did the best job helping us figure out what we could do given our current layout and the presentation was the most professional and Bruce seemed like a good guy to work with. I think it would be an A.”

“I felt Bruce, the project manager, was very client focused. They did two jobs for me - they did a complete renovation of my master bathroom and then they did some work in my kitchen, some new cabinets, countertops. Their customer service was very good. I chose them because of the positive reviews that I found in my research and just the experience, the interaction I had with Bruce gave me confidence that he was truthful in how he was positioning the company and what he was saying and his actions backed that up. Definitely an A.”

“So we worked with someone named Bruce and he was very accommodating, very hands on, always available and made what could be a very stressful situation into a not stressful situation. They remodeled our master bath. We had bought a house about a year ago and the bathroom was to the point where my wife wouldn't use the bathroom so she used the second bathroom upstairs so it was a complete remodel given the kind of space that we had it probably wasn't the easiest job in the world for them but they turned it into a modern, really nice bathroom. We only worked with Bruce mainly and then obviously the guys who came. Everyone was professional, didn't have a worry. In fact we had to push up their time line a little bit because we had a baby about a month early so it was a surprise for everyone and so they were really accommodating with that and in and out at weird times because we had family coming by or whatever it was. It probably wasn't the normal situation for them for us either but it worked out really well. We actually got a recommendation from one of our good friends. We had looked at a few others probably three or four other people come through and between price, trust they were somewhere in the middle in terms of price they weren't the cheapest and they weren't the most expensive so there was probably a few others in that price range and it came down to trust and we saw our friends' bathroom and saw what they did there and felt a lot more secure about it. I guess A-.”

“There were just problems. They estimated the work to be 3.5 weeks. It's been over 7 weeks so double the time so you know it cost me a lot of money just not living here. I had bathrooms done so everything came out everything new came in. They installed new floors and 600 sq ft of wall and I replaced the fixture, switches and outlets and installed two lights. I'm not sure how their customer service has been throughout the process. I had problems here and there which I'm sure everybody does. Ryan, TJ has been pleasant but not with the end it hasn't been so good because he kept sending me invoices for things that I should pay so there is a lack of communication between him and the workers because everything they've done is what's already in the contract and I feel they tried to overcharge me when the work was done so that wasn't pleasant either so I had to waste my time on that call everybody and straighten some things out so they will communicate with each other. But the work itself I'm satisfied with, if they do something wrong I tell them, they fix it they don't ask. The work itself I am happy with the finished product. I got quotes from quite a number of contractors, but everybody was saying they do great work and finish before they say they're going to finish so that's why I went with them. I'm going to go with B-, I would recommend them. I'm not sure what happened with my condo but everyone else is happy with them so I guess something just went wrong here.”

“They did good work. We were pleased with the final outcome. They remodeled a bathroom, replaced the fixtures and the tile. The customer service was the part that was a little bit of a struggle, some issues that the project manager that the project manager was supposed to be taking care of he had me take care of and I told him I'm very busy now and I have a lot of work to do and I didn't argue over what you asked to do this work to be paid since I expected you to do this work and now to keep the project going I have to do this and that didn't work out so well for me. I had some deadlines and I work from home. They seemed like their approach to the project would be what I was looking for. I would definitely give them a B. I would recommend them.”

“I had a positive experience. They were quick to respond to everything and are just good with the follow up and communication. The work is good, they gave me a lot of input with the design. So they completely redid the kitchen and they also put up some custom shelving, custom shelves and cabinets in a different part of the house and prepped the fireplaces for some fire work I'm going to be doing. I interviewed a few companies so it was somewhat timing and the person that I was working with, the contractor Bruce. B+, I would recommend them. They are still doing work for us, it's like an ongoing process.”

“The person that I was working with had or chose not to use any project management skills, starting with communication. The project I was promised would be done in two weeks and it took a month and a half to be done. I was remodeling my kitchen, so I was without a kitchen for a month and a half, so that's not a fun experience at all. As with anything, I would be comfortable with a couple of days extra from the time that I was promised, but not weeks. I had to do a lot of chasing. I finally had to contact their manger, and he said, 'We'll do something about it.' When the guy came and they finally did the work, I said, 'Are you offering anything for all the trouble that I went through?' They basically said, 'We're going to give you a $200 discount.' For me, it wasn't about the money, it was just they were very disregarding of the issues, and I have to call and find out if the person was going to come and work. Sometimes the person would not show up for more than a week and nobody would call me. When they came, the prices were pretty much the same. It was like a thousand dollar difference between them and other companies. They happened to the cabinets that I wanted, so for me it was not a big difference. They ordered the wrong cabinets. That was one of the hiccups, and then when the cabinets were finally delivered, they were a couple of them that were not the size that were supposed to fit in my kitchen. It was just a nightmare.”

“Those guys are great, they did a good job. Bruce was real hands on. He was the owner, he talked to me and stuff and asked me what I wanted and made sure I got what I needed and stuff like that. They were just - when I would call they would call me back I mean you know they seem like they care. They did a complete remodel, whole gut - kitchen, bathroom, living room, dining room, the whole nine yards. I got them off the website. I would recommend them. I'd give them an A.”

“It was good. The end result was good. It was exactly what we wanted. It took a little longer than expected but that's because parts didn't come in for the sink and stuff but that wasn't their fault. The end result was great. It was a bathroom remodel. They remodeled a full bathroom, took it down to the studs and remodeled for us. I would definitely recommend them. I'd say A.”

“The contractor was very responsive, the work that the team did was great and they were clean. They cleaned up after themselves at the end of each day, they were just great. We had two bathrooms remodeled, we had flooring done on our second level and we had our ceiling replastered in the kitchen. They were a referral from a family member. I would refer them.”

“They were efficient and did quality work. They did a bathroom. There was a small issue but they came back right away. I would recommend them.”