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“The salesperson was great as well as the contractor. I would recommend them to all of my friends.”

“They two gentlemen that they contracted the work out to did an outstanding job!”

“I would like to recognize the person that was on-site working. I am not sure if it was a Lux employee or not. He was responsive, helpful and very open to discussing with me how to approach some challenges.”

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“I would like to recognize all of the technicians to include David, Mario and John. The technicians were excellent and did a great job.”

“The contractor worked with us (name forgot) is great. Very responsible, capable, and generous.”

“The basement looks great, happy how it came out. It?s like a different world down there from how it started.”

“They started the job earlier and ahead of schedule. That worked out perfect for us.”

“They met my expectations in almost every other area. The workers were polite, and they were done quickly. It all turned out perfect.”

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“Everyone deserves the highest recognition, from the workers, to the engineer, to the management.”

“everyone was good, the installer a real pro—on time, diligent, cleaned up every day, consulted with me anytime something unexpected turned up, pleasant to have around.”

“I already have.”

“The manger and his workers. Don't remember there names”

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“We are thrilled with our new basement! Lux Renovations did a fantastic job from planning to completion. The work was being done at our vacation home, so we could not be there at all time. Lux did everything from obtaining permits, to construction and electrical work, to final inspections. We were very happy to have such a professional crew there to trust with the work!”

“I would recommend Owens Corning and the team that came to my house. They were professional, knowledgeable, and courteous. We're very pleased and we're enjoying the basement.”

“I would like to recognize the Technician for exceptional service.”

“Karina and Erwin did an outstanding job.”

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“I was satisfied because they were friendly, courteous, and very professional.”

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“I and my wife were very satisfied with the renovation project of Lux Renovations in our basement. Communication with the company staff was always smooth, the work has been completed on time and with quality. We highly recommend this company for remodeling/renovation? work.”

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“Lux Renovations was great to work with.”

“This exceeded my expectations. Looks great all around.”

“I would like to recognize the contractor for exceptional service. He was friendly and professional, and he did an outstanding job.”

“Lewis did most of the work, and he was fantastic.”

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“They helped us finish an exit to our pool area that came out very well. The finish work on an exterior a door was poor. They switched the deadbolt. The deadbolt is where the door knob should be and vice versa. They were lacking in their attention to detail.”

“I'd like to recognize the workers. The people who worked downstairs were very good.”

“Carlos was excellent.”

“They put in a wall that turned out beautiful.”

“They met or exceed my expectations in the timeframe in which they completed the project.”

“John Flynn, David, and Miquel were all super friendly and professional.”

“Paul, the salesman, was really helpful. He remembered and stood behind things we talked about before the contract was signed even if they didn't get written into the contract.”

“Yes, Miguel and Oscar did the majority of the work. They were very professional, did a great job, worked hard, came on time and on the weekends to make sure they finished on time. They were really nice to my kids, and I really appreciated their efforts.?”

“Miguel and his team”

“The look of the basement is amazing. He also left extra materials just in case we need them in the future.”

“Yes - Bob Thacker who was tremendous!”

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“They do great work and are very professional.”

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“The contractor knowledge was great.”

“The two guys that did the work were real workers, they worked from seven to seven. I'd give them an A+. They were great.”

“I had no complaints, and I would recommend them. ”

“They were excellent. I'd give them an A+. ”

“We had a terrific—everything was great, and we're very happy with it. The basement was refinished, lighting was put in, as far as recess lighting, flooring. It was a finished basement. They'll get an A+. ”

“They're all great. I don't have any complaints. They were all on time and kept very respectful people. They did a good job. They refinished a basement for me. Lux Renovations get an A+. ”

“They did a good job. They were all nice guys. They showed up and did a nice job. They did what they said they were going to do. They did my basement level. They get an A. ”

“I thought they were responsive, efficient, and they did what they said they would do. They followed up. They were finishing a basement for me. I'd give them an A. ”

“They were very clean every day. They cleaned up after each day, and they did it on time when they said they would do it. They get an A+ overall. ”

“They were experts. Every single question we had, they went out of their way trying to answer them and trying to help us out. I would say an A. ”

“The experience was pleasant. The sales people did what they said they were going to do. They finished out my basement. I'd give Lux Renovations an A+. ”

“They were very good, very efficient, and cleaned up after themselves. It was wonderful. I would give them an A+. ”

“I had a very positive experience with them. They refinished part of our basement. I'd give Lux Renovations an A. ”

“I like the service people that helped us very much. They went over and above. I'd give them an A+. ”

“I really liked the people; they were professional and communicated very well. They took the time to explain the work that they were doing. We asked for slight modifications during the process, and they were really good with making that happen. So overall, I thought it was a really positive experience—very professional. They remodeled my basement. I would give them an A+. It was one of the best experiences I've had with a contractor because of how responsive they were. They were on time, did things according to schedule, and just overall a positive experience. ”

“They were top notch. I really liked them, and they did a very good job. We had the basement completely done over. It was pretty useless the way we had it, and now we can have the whole family in, and I still have a little career as a tool room. They get an A in their responsiveness and the quality of work. They get all A's down the board. They knew what they were doing and kept everything in scope. There were a few times things that lagged that were not their fault. They couldn't control the weather. ”

“My contractor was fabulous. He did great work, and he was very honest and open with us. He did everything he could to make sure it happened in a timely manner. They get an A from me. I had a slight issue with the customer service. I had emailed the lady about a question I had and I got a pretty snarky reply, which I didn't love. They definitely knew what they were doing. ”

“Everybody was pretty good I'll tell you, right on down to the workers. They did leave a little bit of a dusty mess on the other part of my cellar, but other than that, I had no complaints at all. I'd give them an A. I would most definitely recommend them. If I can do it financially, I'll have a little bit more of my cellar done, so I'll be calling Lux Renovations back. ”

“It was positive. Their carpenter was very nice and efficient. He did a good job. They just did basement remodeling for me. I'd give them an A. Just a few minor details, but they took care of it, so I won't discredit them for that. They took care of the problem. There was just one minor issue, but it was resolved. ”

“It was very positive. They were very efficient with, if we had any questions or anything that we wanted taken care of. They were right on it. The gentleman installer who actually did all the installation was really—he had such great ideas. I'd give them an A. The quality of work was great. ”

“The two contractors that did the work were very good to work with. They had some ideas to improve the functionality and the layout, which is really nice. It was a family room and a bathroom in the basement. I would say an A. ”

“The people doing the work were very—they did a good job. They were professional and efficient. They were doing the refinishing of a basement. I'd give them a B+ grade. There was nothing specific. I think, overall, they did a good job. There's nothing I could point to as far as specific issues. ”

“It was pretty good. Nothing really stood out. They were good, but there were problems here and there. They did a basement remodel. It was an unfinished basement, and they turned it into a finished space. I'd give them a B. I probably wouldn't use Lux Renovations again. ”

“It took longer than I thought. I wasn't here. I have to leave my door open for them showing up, but nobody showed up the whole day which is not secure for me to leave my door open. Lux Renovations told me they were going to show up, and nobody called to tell me they decided not to be here anyway. I'd give them a D. When they're done I had to keep calling to get the stuff. ”

“Overall, it was positive. They were hardworking. They were fine. They did what they were supposed to do. They finished a part of the basement. I'd give them a B. Not really a slight issue. Just some little things here or there that keep it from being an A or an A+. That's all. Overall good work. I had no complaints with their cleanliness or expertise. ”

“So far we think it's positive. It's in a rental property, so I can't even attempt to whether the renter—they haven't complained. I guess it's positive. We were just looking to get a fast room, and they were fast for it. I would complain about one thing. One of the contractors, they had a hole in the A/C duct work, thinking that we wanted A/C in the space of the basement that was not finished, and he was going to put A/C in there, and we specifically discussed this with the planner or the person who came out to give us the estimate, and he said, ‘No. You don't need A/C in the basement. There's no window. It’s solid; you'll be fine without some air conditioning in that room.’ It was specifically on the order, yet the guy put it in anyways, or started to put it in. Then he had to seal it up. It was really not Lux Renovations; it was the contractor they hired. I'd give them a B. There were other issues; they left some wallboard outside to get rain. Again, the contractor. In the long run, it was done. It was clean afterward. ”

“The work was done quickly. It was pretty good. They finished my basement. I would say B+. There was one small issue. Nothing major; they knew what they were doing. ”

“I'd say it was fairly negative. I felt that they made lots of promises. The sales rep made lots of promises of when they could start. I was told that—at the very beginning, I said, I had a time frame. ‘This is when we need to do it.’ The sales rep goes, ‘Well, I have to put this date. However, I'll put you down as an emergency case, and we'll get you in by this time, and you'll definitely be in by your time frame.’ Then, once I get the scheduling, they were going to start us well after the end of my time frame, which was the whole reason I went with them because the sales rep promised they could get it done within the time. So, after quite a while of going back and forth with them, they agreed that they had made that verbal promise, so they brought in the people to start. However, they only sent one person, and they're two weeks in, which they kept telling me. In two and a half weeks, I wanted to know what their status was, and they said it was going to take another two weeks to wrap up the job. We actually had to call the corporate office to get some more people in, so they wrapped it up in the time they promised that they would. The electricians—I had my old basement light and two smoke detectors on separate circuits. They took those off of those circuits and put it into their new circuit, and in the process, they tied those two old circuits together, and I'm still fighting with them to get reimbursed to have my electrician come and fix their shoddy electric work.”

“We felt like they have not truly told us the truth at the beginning about the heating system. They said they were going to install the electric heating system, and that it was going to be very economical, and instead it ended up costing us a lot of money monthly. We complained about that, and they completely disregarded it. They didn't even want to do anything about that. We were just very upset because they basically lied to us. I won't use them again. The quality of work seems OK, so no complaints about that—as expected. The customer service was bad, because they lied to us and never wanted to do anything for us, so they get a bad grade. ”

“They were installing the Owens-Corning basement system. They were just easy to reach. The people were easy to work with. If I had any problems, they were attentive to the problems. I would say my overall experience was probably an A. There is always room for improvement, but they were good.”

“They did a basement renovation for us. The two guys I worked with, the supervisor and the salesman were wonderful. Everything was done in a timely way and they took care of everything. It was great. They're an A+ company.”

“Their work is excellent and I have no complaints. They were finishing my cellar for me. They arrived precisely on time, did exactly the work and they were responsible for everything that needed doing, and they did it.”

“The work is excellent and I have no complaints. I am likely to recommend them. I like the walls and the finished product. I liked the floors and everything.”

“They put in a bathroom. There was nothing in particular that stood out, but they were here and they did good work. I’d give them an A grade for the overall experience.”

“They were pretty good with any issues that we uncovered after. They did a basement for us. They were clean. The biggest thing, they did a really good job cleaning up after themselves. Overall, I’d give them A-.”

“They were quick. Their work was excellent and I would recommend them for basement renovation.”

“They completed the basement for us. They tried really hard to work around my schedule.”

“For the most part, they did excellent work and I’m likely to recommend them.”

“They were doing a basement renovation for me. They are very easy to work with. I would grade my overall experience as an A.”

“My experience was excellent and I have no complaints. I would recommend them. They did basement remodeling for me.”

“They renovated the basement. In the end, I would grade my overall experience as B. The customer service was OK. It took way longer than it was supposed to take. It is probably not likely that I would recommend them to anyone.”

“They did work in my basement. The product went up fast and didn’t make a mess. It was fairly simple and easy to do. Overall, I would grade my experience with them as B-. The thing that I’m not happy with is the door that goes into a storage area, which is not a finished area. That is not an insulate door and it doesn’t keep the cold out. I’m going into an unfinished area with a door that was not insulated. That was one problem. Another thing is that they put a door in a wrong area and it caused the finished work to come out lousy. Basically, they put the door where a beam was so it ended up getting all screwy there. The last thing is that the paint is lousy. I had requested them to get different paint because I knew it wasn’t going to be good when they told me which type of paint they were using. The paint is cheap paint and it doesn’t cover well. The walls themselves are a paintable surface but it’s not like blue board and plaster, so it absorbs the paint significantly more. When they use cheap paint, it didn’t come out well. They had to keep covering it and I’ve had to clean it—even with water it come off. I have orange walls and the kids spilled chocolate milk on it. I went down with a wet rag and I wiped it. I look at the wet rag and the rag is orange from the paint on the wall. I don’t think I would recommend them based on the fact that I wasn’t happy with the material, the paint, and the way the doorjamb was done, along with the fact that I have an unfinished area that has a door on it that is obviously not right. It’s very expensive, so when I paid the premium price for the product, I expected that I was getting premium product all the way through and not Home Depot paint. It left a bad taste in my mouth when I was given Home Depot paint on my walls because I knew it wasn’t going to last and I knew it was going to be a problem. I know that I also didn’t negotiate for a better paint up front and it was a poor assumption on my part to assume that they would use a more of a Benjamin Moore style paint.”

“They finished my basement. The construction manager was good. He was on top of things. Honestly, overall, I’d go with a B. I had to call them back for a few things. They did clean up after themselves every day. I had to point out a bunch of items that they needed to clear up and get dealt with and they finally did. There was only one spot where I was a little bit surprised, underneath the ductwork I expected to be level and they weren’t. That caught me by surprise. I expected things to be a little more level. I expected more of it to be squared off than it was.”

“There are still some outstanding things that they have not taken care of yet, including a reimbursement for some damage to our shower. I had received an email from someone over there about a week or two ago and I responded back that there was that outstanding issue and that the project took longer than it was supposed to, which there were some changes to personnel but they have not resolved the check issue and I have not heard any response back. They did a basement and bathroom for me. I would grade my overall experience as C+.”

“They did the basement over for me. One thing I didn’t like is that I didn’t know they were going to give me electric heat and I wanted gas heat. I wanted the same heat that was throughout the house already. The guy told me that he was going to do it but after everything was said and done I had electric heat. I can't do anything about it because they put it in and that was it. There's not too much of anything else I can say positive about it because that was not an option. Then the guy said they were going to come back and take pictures and I would get my money but that never happened, so that’s another lie that they did. So I can't really give a good positive report. It’s said because I wanted it done the way I asked. They guy told me they were going to give me a great deal. We’re going to take some money off and we’ll come back and take pictures of the basement and advertise it. The guy lied. He never came back. He never took the money off and I couldn’t recommend them to anybody. I would give my overall experience as a C. They said they were going to come and it took them a long time to do it. They were not punctual.”

“They installed windows and then another time they came to do a basement assessment. The windows, after research later, found out I paid way too much for them and the installers were very fast about installing them and said they were going to insulate around them. I’ve since discovered they have not insulated anything around them. The basement was ridiculous priced at a hundred dollars a square foot. Overall, I’d give them a C for the window experience and F for the basement experience. They didn’t really clean up too well. They left rubble around that wasn’t great to leave around. They had very aggressive sales tactics.”

“I liked their efficiency and their speed in getting the project done within the time limit that they said they would get it done in. They refinished my basement. As far as customer service, I just thought they were very efficient. I’d give them an A.”

“The last thing they did was a few years ago in the basement. I liked their timing, and I thought they were very professional. They helped refinish my basement. The guys I worked with were very good and always on time. They finished the project in a timely manner. They said they were going to take a certain amount of time, and I believe they finished it in that time. We really enjoyed them. They’re an A.”

“They were prompt and very neat. They got the project done in the time period that they had said they would get it done in. They refinished my basement. They were very helpful and very informative. They get an A.”

“The gentlemen that I was working with were very responsive while they were here on site. They did basement remodeling. I’d give them a B because they could have done some stuff better.”

“I had a good experience.”

“They were fast. They were able to do the basement fairly quickly. I guess the only complaint was they were really not that focused on the detail aspects of what I would have been able to get from a local contractor. So I had to really stay on top of them a lot often and get small details taken care of. They're great until they get all their money, I guess. I had some additional follow-ups, and it took them a long time to respond. Then their subcontractors determine who to use for electrician and plumbing—wasn't that great, either. So overall, I needed the thing done in a couple weeks, and the guy did it in a couple of weeks. I'll say C.”

“It was exactly what they said it was going to be. It’s an indestructible kind of material. I wanted a playroom for the kids in the basement, and that’s really what it is—they can play ball down there. It just doesn’t get muffed up or marred up in any way. It looks nice, though. They got it done when they said they would. I had an unfinished basement, and they finished a room in it. It’s like a little family room and playroom down there. I looked up Owens Corning, and they did the work and put it in. I would recommend them—I absolutely would. I’d give them an A+ rating.”

“They told me what they were going to do, and what they told me they were going to do is what they did. They told me approximately how long it was going to take a couple of weeks—and they were pretty much in and out of here when they said they would be. They refinished a portion of my basement, and I’ve been happy with it since. Owens Corning worked fine for me.”

“I liked just about everything about the company. They did a part of my basement. The customer service was excellent. I never had to call them back for any issues after the work was done. If a friend or neighbor asked about the company, I’d say they’re a very good company. They deserve an excellent grade.”