Owens Corning Basement Finishing System of New England
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Owens Corning Basement Finishing System of New England has received 4.6 out of 5 stars based on 156 customer surveys.
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1st year as a Best Pick Call
"At Owens Corning Basement Finishing System of New England, we understand that investing in any home remodeling project is a big decision. Our team of experienced and highly knowledgeable remodeling professionals will make even the most complicated projects run smoothly."

Paul Deguglielmo | General Manager
Company Information
Services Offered
Owens Corning Basement Finishing System of New England is a full-service basement finishing contractor providing all structural, electrical, and plumbing services needed to complete basement projects.
Warranty
Most products carry a lifetime warranty.
Company History
The company was founded in 2002.
Distinctions
Owens Corning Basement Finishing System of New England received the Excellence in Customer Service award from Owens Corning eight years in a row.
Additional Information
The company is the exclusive provider of the Owens Corning Basement Finishing System throughout Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, and Connecticut.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
60 Shawmut Road
Canton, MA 02021
Hours
Mon
9:00 am - 8:00 pm
Tue
9:00 am - 8:00 pm
Wed
9:00 am - 8:00 pm
Thu
9:00 am - 8:00 pm
Fri
9:00 am - 8:00 pm
Sat
Closed
Sun
Closed
Licenses
HIC 137943, CS-079893

Compiled Score:

Owens Corning Basement Finishing System of New England has received 4.6 out of 5 stars based on 156 customer surveys.
5
108
4
36
3
5
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6
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
06/07/2019

No review comments provided

Review by
06/06/2019

“Everyone deserves the highest recognition, from the workers, to the engineer, to the management.”

Review by
06/06/2019

“everyone was good, the installer a real pro—on time, diligent, cleaned up every day, consulted with me anytime something unexpected turned up, pleasant to have around.”

Review by
06/03/2019

“I already have.”

Review by
06/03/2019

“The manger and his workers. Don't remember there names”

Review by
06/03/2019

No review comments provided

Review by
06/03/2019

No review comments provided

Review by
06/02/2019

“We are thrilled with our new basement! Lux Renovations did a fantastic job from planning to completion. The work was being done at our vacation home, so we could not be there at all time. Lux did everything from obtaining permits, to construction and electrical work, to final inspections. We were very happy to have such a professional crew there to trust with the work!”

Review by
05/29/2019

“I would recommend Owens Corning and the team that came to my house. They were professional, knowledgeable, and courteous. We're very pleased and we're enjoying the basement.”

Review by
05/29/2019

“I would like to recognize the Technician for exceptional service.”

Review by
05/28/2019

“Karina and Erwin did an outstanding job.”

Review by
05/28/2019

No review comments provided

Review by
05/28/2019

“I was satisfied because they were friendly, courteous, and very professional.”

Review by
05/27/2019

No review comments provided

Review by
05/27/2019

“I and my wife were very satisfied with the renovation project of Lux Renovations in our basement. Communication with the company staff was always smooth, the work has been completed on time and with quality. We highly recommend this company for remodeling/renovation? work.”

Review by
05/27/2019

No review comments provided

Review by
05/25/2019

“Lux Renovations was great to work with.”

Review by
05/25/2019

“This exceeded my expectations. Looks great all around.”

Review by
05/25/2019

“I would like to recognize the contractor for exceptional service. He was friendly and professional, and he did an outstanding job.”

Review by
05/25/2019

“Lewis did most of the work, and he was fantastic.”

Review by
05/25/2019

No review comments provided

Review by
05/25/2019

“They helped us finish an exit to our pool area that came out very well. The finish work on an exterior a door was poor. They switched the deadbolt. The deadbolt is where the door knob should be and vice versa. They were lacking in their attention to detail.”

Review by
05/24/2019

“I'd like to recognize the workers. The people who worked downstairs were very good.”

Review by
05/24/2019

“Carlos was excellent.”

Review by
05/24/2019

“They put in a wall that turned out beautiful.”

Review by
05/23/2019

“They met or exceed my expectations in the timeframe in which they completed the project.”

Review by
05/22/2019

“John Flynn, David, and Miquel were all super friendly and professional.”

Review by
05/22/2019

“Paul, the salesman, was really helpful. He remembered and stood behind things we talked about before the contract was signed even if they didn't get written into the contract.”

Review by
05/22/2019

“Yes, Miguel and Oscar did the majority of the work. They were very professional, did a great job, worked hard, came on time and on the weekends to make sure they finished on time. They were really nice to my kids, and I really appreciated their efforts.?”

Review by
05/22/2019

“Miguel and his team”

Review by
05/22/2019

“The look of the basement is amazing. He also left extra materials just in case we need them in the future.”

Review by
05/22/2019

“Yes - Bob Thacker who was tremendous!”

Review by
05/22/2019

No review comments provided

Review by
05/22/2019

“They do great work and are very professional.”

Review by
05/22/2019

No review comments provided

Review by
05/22/2019

“The contractor knowledge was great.”

Review by
05/10/2017

“The two guys that did the work were real workers, they worked from seven to seven. I'd give them an A+. They were great.”

Review by
05/10/2017

“I had no complaints, and I would recommend them. ”

Review by
05/10/2017

“They were excellent. I'd give them an A+. ”

Review by
05/10/2017

“We had a terrific—everything was great, and we're very happy with it. The basement was refinished, lighting was put in, as far as recess lighting, flooring. It was a finished basement. They'll get an A+. ”

Review by
05/10/2017

“They're all great. I don't have any complaints. They were all on time and kept very respectful people. They did a good job. They refinished a basement for me. Lux Renovations get an A+. ”

Review by
05/10/2017

“They did a good job. They were all nice guys. They showed up and did a nice job. They did what they said they were going to do. They did my basement level. They get an A. ”

Review by
05/10/2017

“I thought they were responsive, efficient, and they did what they said they would do. They followed up. They were finishing a basement for me. I'd give them an A. ”

Review by
05/10/2017

“They were very clean every day. They cleaned up after each day, and they did it on time when they said they would do it. They get an A+ overall. ”

Review by
05/10/2017

“They were experts. Every single question we had, they went out of their way trying to answer them and trying to help us out. I would say an A. ”

Review by
05/10/2017

“The experience was pleasant. The sales people did what they said they were going to do. They finished out my basement. I'd give Lux Renovations an A+. ”

Review by
05/10/2017

“They were very good, very efficient, and cleaned up after themselves. It was wonderful. I would give them an A+. ”

Review by
05/10/2017

“I had a very positive experience with them. They refinished part of our basement. I'd give Lux Renovations an A. ”

Review by
05/10/2017

“I like the service people that helped us very much. They went over and above. I'd give them an A+. ”

Review by
05/10/2017

“I really liked the people; they were professional and communicated very well. They took the time to explain the work that they were doing. We asked for slight modifications during the process, and they were really good with making that happen. So overall, I thought it was a really positive experience—very professional. They remodeled my basement. I would give them an A+. It was one of the best experiences I've had with a contractor because of how responsive they were. They were on time, did things according to schedule, and just overall a positive experience. ”

Review by
05/10/2017

“They were top notch. I really liked them, and they did a very good job. We had the basement completely done over. It was pretty useless the way we had it, and now we can have the whole family in, and I still have a little career as a tool room. They get an A in their responsiveness and the quality of work. They get all A's down the board. They knew what they were doing and kept everything in scope. There were a few times things that lagged that were not their fault. They couldn't control the weather. ”

Review by
05/10/2017

“My contractor was fabulous. He did great work, and he was very honest and open with us. He did everything he could to make sure it happened in a timely manner. They get an A from me. I had a slight issue with the customer service. I had emailed the lady about a question I had and I got a pretty snarky reply, which I didn't love. They definitely knew what they were doing. ”

Review by
05/10/2017

“Everybody was pretty good I'll tell you, right on down to the workers. They did leave a little bit of a dusty mess on the other part of my cellar, but other than that, I had no complaints at all. I'd give them an A. I would most definitely recommend them. If I can do it financially, I'll have a little bit more of my cellar done, so I'll be calling Lux Renovations back. ”

Review by
05/10/2017

“It was positive. Their carpenter was very nice and efficient. He did a good job. They just did basement remodeling for me. I'd give them an A. Just a few minor details, but they took care of it, so I won't discredit them for that. They took care of the problem. There was just one minor issue, but it was resolved. ”

Review by
05/10/2017

“It was very positive. They were very efficient with, if we had any questions or anything that we wanted taken care of. They were right on it. The gentleman installer who actually did all the installation was really—he had such great ideas. I'd give them an A. The quality of work was great. ”

Review by
05/10/2017

“The two contractors that did the work were very good to work with. They had some ideas to improve the functionality and the layout, which is really nice. It was a family room and a bathroom in the basement. I would say an A. ”

Review by
05/10/2017

“The people doing the work were very—they did a good job. They were professional and efficient. They were doing the refinishing of a basement. I'd give them a B+ grade. There was nothing specific. I think, overall, they did a good job. There's nothing I could point to as far as specific issues. ”

Review by
05/10/2017

“It was pretty good. Nothing really stood out. They were good, but there were problems here and there. They did a basement remodel. It was an unfinished basement, and they turned it into a finished space. I'd give them a B. I probably wouldn't use Lux Renovations again. ”

Review by
05/10/2017

“It took longer than I thought. I wasn't here. I have to leave my door open for them showing up, but nobody showed up the whole day which is not secure for me to leave my door open. Lux Renovations told me they were going to show up, and nobody called to tell me they decided not to be here anyway. I'd give them a D. When they're done I had to keep calling to get the stuff. ”

Review by
05/10/2017

“Overall, it was positive. They were hardworking. They were fine. They did what they were supposed to do. They finished a part of the basement. I'd give them a B. Not really a slight issue. Just some little things here or there that keep it from being an A or an A+. That's all. Overall good work. I had no complaints with their cleanliness or expertise. ”

Review by
05/10/2017

“So far we think it's positive. It's in a rental property, so I can't even attempt to whether the renter—they haven't complained. I guess it's positive. We were just looking to get a fast room, and they were fast for it. I would complain about one thing. One of the contractors, they had a hole in the A/C duct work, thinking that we wanted A/C in the space of the basement that was not finished, and he was going to put A/C in there, and we specifically discussed this with the planner or the person who came out to give us the estimate, and he said, ‘No. You don't need A/C in the basement. There's no window. It’s solid; you'll be fine without some air conditioning in that room.’ It was specifically on the order, yet the guy put it in anyways, or started to put it in. Then he had to seal it up. It was really not Lux Renovations; it was the contractor they hired. I'd give them a B. There were other issues; they left some wallboard outside to get rain. Again, the contractor. In the long run, it was done. It was clean afterward. ”

Review by
05/10/2017

“The work was done quickly. It was pretty good. They finished my basement. I would say B+. There was one small issue. Nothing major; they knew what they were doing. ”

Review by
05/10/2017

“I'd say it was fairly negative. I felt that they made lots of promises. The sales rep made lots of promises of when they could start. I was told that—at the very beginning, I said, I had a time frame. ‘This is when we need to do it.’ The sales rep goes, ‘Well, I have to put this date. However, I'll put you down as an emergency case, and we'll get you in by this time, and you'll definitely be in by your time frame.’ Then, once I get the scheduling, they were going to start us well after the end of my time frame, which was the whole reason I went with them because the sales rep promised they could get it done within the time. So, after quite a while of going back and forth with them, they agreed that they had made that verbal promise, so they brought in the people to start. However, they only sent one person, and they're two weeks in, which they kept telling me. In two and a half weeks, I wanted to know what their status was, and they said it was going to take another two weeks to wrap up the job. We actually had to call the corporate office to get some more people in, so they wrapped it up in the time they promised that they would. The electricians—I had my old basement light and two smoke detectors on separate circuits. They took those off of those circuits and put it into their new circuit, and in the process, they tied those two old circuits together, and I'm still fighting with them to get reimbursed to have my electrician come and fix their shoddy electric work.”

Review by
05/10/2017

“We felt like they have not truly told us the truth at the beginning about the heating system. They said they were going to install the electric heating system, and that it was going to be very economical, and instead it ended up costing us a lot of money monthly. We complained about that, and they completely disregarded it. They didn't even want to do anything about that. We were just very upset because they basically lied to us. I won't use them again. The quality of work seems OK, so no complaints about that—as expected. The customer service was bad, because they lied to us and never wanted to do anything for us, so they get a bad grade. ”

Review by
10/11/2016

“They were installing the Owens-Corning basement system. They were just easy to reach. The people were easy to work with. If I had any problems, they were attentive to the problems. I would say my overall experience was probably an A. There is always room for improvement, but they were good.”

Review by
10/11/2016

“They did a basement renovation for us. The two guys I worked with, the supervisor and the salesman were wonderful. Everything was done in a timely way and they took care of everything. It was great. They're an A+ company.”

Review by
10/11/2016

“Their work is excellent and I have no complaints. They were finishing my cellar for me. They arrived precisely on time, did exactly the work and they were responsible for everything that needed doing, and they did it.”

Review by
10/11/2016

“The work is excellent and I have no complaints. I am likely to recommend them. I like the walls and the finished product. I liked the floors and everything.”

Review by
10/11/2016

“They put in a bathroom. There was nothing in particular that stood out, but they were here and they did good work. I’d give them an A grade for the overall experience.”

Review by
10/11/2016

“They were pretty good with any issues that we uncovered after. They did a basement for us. They were clean. The biggest thing, they did a really good job cleaning up after themselves. Overall, I’d give them A-.”

Review by
10/11/2016

“They were quick. Their work was excellent and I would recommend them for basement renovation.”

Review by
10/11/2016

“They completed the basement for us. They tried really hard to work around my schedule.”

Review by
10/11/2016

“For the most part, they did excellent work and I’m likely to recommend them.”

Review by
10/11/2016

“They were doing a basement renovation for me. They are very easy to work with. I would grade my overall experience as an A.”

Review by
10/11/2016

“My experience was excellent and I have no complaints. I would recommend them. They did basement remodeling for me.”

Review by
10/11/2016

“They renovated the basement. In the end, I would grade my overall experience as B. The customer service was OK. It took way longer than it was supposed to take. It is probably not likely that I would recommend them to anyone.”

Review by
10/11/2016

“They did work in my basement. The product went up fast and didn’t make a mess. It was fairly simple and easy to do. Overall, I would grade my experience with them as B-. The thing that I’m not happy with is the door that goes into a storage area, which is not a finished area. That is not an insulate door and it doesn’t keep the cold out. I’m going into an unfinished area with a door that was not insulated. That was one problem. Another thing is that they put a door in a wrong area and it caused the finished work to come out lousy. Basically, they put the door where a beam was so it ended up getting all screwy there. The last thing is that the paint is lousy. I had requested them to get different paint because I knew it wasn’t going to be good when they told me which type of paint they were using. The paint is cheap paint and it doesn’t cover well. The walls themselves are a paintable surface but it’s not like blue board and plaster, so it absorbs the paint significantly more. When they use cheap paint, it didn’t come out well. They had to keep covering it and I’ve had to clean it—even with water it come off. I have orange walls and the kids spilled chocolate milk on it. I went down with a wet rag and I wiped it. I look at the wet rag and the rag is orange from the paint on the wall. I don’t think I would recommend them based on the fact that I wasn’t happy with the material, the paint, and the way the doorjamb was done, along with the fact that I have an unfinished area that has a door on it that is obviously not right. It’s very expensive, so when I paid the premium price for the product, I expected that I was getting premium product all the way through and not Home Depot paint. It left a bad taste in my mouth when I was given Home Depot paint on my walls because I knew it wasn’t going to last and I knew it was going to be a problem. I know that I also didn’t negotiate for a better paint up front and it was a poor assumption on my part to assume that they would use a more of a Benjamin Moore style paint.”

Review by
10/11/2016

“They finished my basement. The construction manager was good. He was on top of things. Honestly, overall, I’d go with a B. I had to call them back for a few things. They did clean up after themselves every day. I had to point out a bunch of items that they needed to clear up and get dealt with and they finally did. There was only one spot where I was a little bit surprised, underneath the ductwork I expected to be level and they weren’t. That caught me by surprise. I expected things to be a little more level. I expected more of it to be squared off than it was.”

Review by
10/11/2016

“There are still some outstanding things that they have not taken care of yet, including a reimbursement for some damage to our shower. I had received an email from someone over there about a week or two ago and I responded back that there was that outstanding issue and that the project took longer than it was supposed to, which there were some changes to personnel but they have not resolved the check issue and I have not heard any response back. They did a basement and bathroom for me. I would grade my overall experience as C+.”

Review by
10/11/2016

“They did the basement over for me. One thing I didn’t like is that I didn’t know they were going to give me electric heat and I wanted gas heat. I wanted the same heat that was throughout the house already. The guy told me that he was going to do it but after everything was said and done I had electric heat. I can't do anything about it because they put it in and that was it. There's not too much of anything else I can say positive about it because that was not an option. Then the guy said they were going to come back and take pictures and I would get my money but that never happened, so that’s another lie that they did. So I can't really give a good positive report. It’s said because I wanted it done the way I asked. They guy told me they were going to give me a great deal. We’re going to take some money off and we’ll come back and take pictures of the basement and advertise it. The guy lied. He never came back. He never took the money off and I couldn’t recommend them to anybody. I would give my overall experience as a C. They said they were going to come and it took them a long time to do it. They were not punctual.”

Review by
10/11/2016

“They installed windows and then another time they came to do a basement assessment. The windows, after research later, found out I paid way too much for them and the installers were very fast about installing them and said they were going to insulate around them. I’ve since discovered they have not insulated anything around them. The basement was ridiculous priced at a hundred dollars a square foot. Overall, I’d give them a C for the window experience and F for the basement experience. They didn’t really clean up too well. They left rubble around that wasn’t great to leave around. They had very aggressive sales tactics.”

Review by
10/12/2015

“I liked their efficiency and their speed in getting the project done within the time limit that they said they would get it done in. They refinished my basement. As far as customer service, I just thought they were very efficient. I’d give them an A.”

Review by
10/12/2015

“The last thing they did was a few years ago in the basement. I liked their timing, and I thought they were very professional. They helped refinish my basement. The guys I worked with were very good and always on time. They finished the project in a timely manner. They said they were going to take a certain amount of time, and I believe they finished it in that time. We really enjoyed them. They’re an A.”

Review by
10/12/2015

“They were prompt and very neat. They got the project done in the time period that they had said they would get it done in. They refinished my basement. They were very helpful and very informative. They get an A.”

Review by
10/12/2015

“The gentlemen that I was working with were very responsive while they were here on site. They did basement remodeling. I’d give them a B because they could have done some stuff better.”

Review by
10/12/2015

“I had a good experience.”

Review by
10/12/2015

“They were fast. They were able to do the basement fairly quickly. I guess the only complaint was they were really not that focused on the detail aspects of what I would have been able to get from a local contractor. So I had to really stay on top of them a lot often and get small details taken care of. They're great until they get all their money, I guess. I had some additional follow-ups, and it took them a long time to respond. Then their subcontractors determine who to use for electrician and plumbing—wasn't that great, either. So overall, I needed the thing done in a couple weeks, and the guy did it in a couple of weeks. I'll say C.”

Review by
10/10/2015

“It was exactly what they said it was going to be. It’s an indestructible kind of material. I wanted a playroom for the kids in the basement, and that’s really what it is—they can play ball down there. It just doesn’t get muffed up or marred up in any way. It looks nice, though. They got it done when they said they would. I had an unfinished basement, and they finished a room in it. It’s like a little family room and playroom down there. I looked up Owens Corning, and they did the work and put it in. I would recommend them—I absolutely would. I’d give them an A+ rating.”

Review by
10/10/2015

“They told me what they were going to do, and what they told me they were going to do is what they did. They told me approximately how long it was going to take a couple of weeks—and they were pretty much in and out of here when they said they would be. They refinished a portion of my basement, and I’ve been happy with it since. Owens Corning worked fine for me.”

Review by
10/10/2015

“I liked just about everything about the company. They did a part of my basement. The customer service was excellent. I never had to call them back for any issues after the work was done. If a friend or neighbor asked about the company, I’d say they’re a very good company. They deserve an excellent grade.”

Review by
10/10/2015

“They were excellent, and we like the product. They were able to do everything we asked them to do. It’s beautiful. I would recommend them, and I’d give them an A+.”

Review by
10/10/2015

“I liked their efficiency, the work that they did, the follow-up—everything. They refinished my basement. I would encourage others to use Owens Corning. I’d give them an A.”

Review by
10/10/2015

“There were a few issues. I liked the name Owens Corning because it’s a good name. They were a little expensive but you pay for what you get. You can't buy their product at Home Depot and install it yourself. You have to have somebody install it for you and that’s the only thing I didn’t care about. They did a pretty good job. Out of 10, I’d probably give them about an 8. This was my first time using this company. They installed a basement floor and they did some work around the TV area, which had nothing to do with Owens Corning. I’d give them a B.”

Review by
10/10/2015

“Generally speaking, they did mostly a quality job. We decided to go with them because of their anti-mold and other stuff. If a friend or neighbor asked about the company I would say they’re a bit pricey. Be more willing to negotiate. I found out later that I had a little bit more negotiating power than I originally understood and the price could have come down a little bit. We had one issue at the end where they were trying to rush the job toward finishing up and they were combining things like cleanup while they were painting. They were running a vacuum while they were painting at the same time and that resulted in the dirt getting stuck in the paint, which wasn’t a good thing. Be very clear in what they will and will not do because some of the stuff is a little ambiguous and that resulted in a little disconnection in what we thought they were going to do and what they actually said they were willing to do and it wasn’t clear in the contract. I’d give them a B.”

Review by
10/10/2015

“Well, they left me with a hole in the foundation, so the first heavy rainstorm, I had water that came in, and I wasn't happy. The contractor that they subbed it to never responded and took care of it. They totally did my basement over. The job took a couple weeks. They never responded and rectified the situation. They deserve a D. We had issues because even the floor they installed is wrong and they had to come back, rip up the whole thing, and put that back down, so there was issues.”

Review by
10/10/2015

“I wasn't satisfied. What they were supposed to do, they didn't do it right. It was the first time I used the company, and I will never use it again. I hired them to do some work downstairs for me. I would say to a friend or neighbor, 'I wouldn't use it.' I'd give them a D.”

Review by
10/09/2015

“Owens Corning Basement Finishing System was very nice, and there were no surprises. Everything they did was very good, and we are enjoying our basement. I chose them because they are local, and they earned an A—the best grade.”

Review by
10/09/2015

“They gutted our basement and did the whole thing over. I liked everything about them. They’re a great company. I’d give Owens Corning an A grade.”

Review by
10/09/2015

“I’ve had them before, and it’s very good. They finished the basement—they did half of the basement. I’d rate their business an A.”

Review by
10/09/2015

“They did our basement, and they did an excellent job. I would give them the greatest rating I can give them—A+.”

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