S.O.S. Appliance Repair & Service
2nd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 188 Surveys
Our Certification Process
Best Pick Guarantee
Verified General Liability Ins.
Compiled Score: star star star star star
S.O.S. Appliance Repair & Service has received 5 out of 5 stars (A-rating) based on 188 customer surveys conducted by Best Pick Reports.
2nd year as a Best Pick Call
"S.O.S. Appliance Repair & Service offers the best, high-quality services for any appliance in your home. We hire only the most experienced technicians who will quickly diagnose the problem with your appliances. Our mission is to provide excellent services, which is why a majority of our work comes from referrals and repeat customers."

Raouf Sliti | Owner
Company Information
Services Offered
S.O.S. Appliance Repair & Service provides repair services for all major home appliances, including ovens, ranges, air conditioners, refrigerators, freezers, washing machines, dryers, garbage disposals, water heaters, ice makers, dishwashers, and gas furnaces.
Warranty
The company offers a 90-day warranty on parts and labor.
Company History
S.O.S. Appliance Repair has served local, residential customers since its founding in 2000.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company specializes in mainstream household appliance brands such as Kenmore, Whirlpool, GE, Amana, Maytag, Frigidaire, and KitchenAid as well as luxury brands such as Dacor, Viking, U-Line, Bosch, Sub-Zero, Wolf, and Jenn-Air.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“He was excellent. He did my ice maker and my dishwasher. He told me when he was going to be there. He showed up on the minute. His follow-through was great. He had the part for me within a day or two, and he was super, super friendly. I'd give him an A+.”

“I think he had to replace the thermostat on the washing machine. It's the second time I've used them, and I have actually found them to be great. I used them again the second time because I was so happy with them the first time. Whoever they sent to me, ask for him. He's a really good guy. I used the same guy twice. I'd give them an A+. They're really, very good. I would highly recommend S.O.S. Appliance Repair.”

“They were prompt. They were on time, and they did a great job. There were no complaints, and I would highly recommend them.”

“The heater and air conditioner. They did everything on time and everything. I would grade them an A+.”

“No complaints.”

“I actually haven't checked my appliance yet to see if it's working properly, but I'm hoping that it will be. They fixed the dishwasher. Overall, I would give them an A.”

“I think everything is good. They fixed a dishwasher for me—no complaints. I recommend them. So far, everything seems to be working fine. If I have any problems I will call them.”

“Nothing particular; it seemed like the problem was resolved. It was—the top of the agitator wasn't agitating, but it's all good now. I would grade them an A.”

“S.O.S. Appliance Repair repaired an element for a dryer. I liked that the problem was diagnosed and fixed in a timely manner. I'd give them an A.”

“They did a good job. They repaired our dryer. Most of them were courteous, worked efficiently, and resolved the issues. I would give S.O.S. Appliance Repair an A.”

“They did dryer repair. They were pretty easy, clean—cleaned up after themselves. Came in, got it done, got out, showed up on time. I'd give them an A overall.”

“They did refrigerator work for me. They were available immediately. They showed up on time, and they did the work that I needed done. They are an A company.”

“They had a timely response. They get an A.”

“We had a dryer repaired. He was good. The repair person was there on time and finished the job. The dryer's working now. They showed me—everything is good. I'd give them an A.”

“They repaired my hot water heater. I liked that it was cost-effective, and it was quickly done. The sale went on, and that was it. It was done. I would grade the overall experience with an A.”

“They're the ones that did the dryer repair. It was good. They told me what time they would come by. They had to change it, and they called, and told me ahead of time. The window that they gave to come wasn't seven hours. It was a short window, and he was there on time. The guy was just honest and seemed like a good guy. Told me what was going on before he did it, and he told me what it would cost before he did it and was just really upfront with me. They get an A.”

“The problem was the refrigerator; the drain clogged up. I made an appointment with S.O.S., and the technician took care of things immediately and cleaned up everything beautifully, and I have no qualms about calling him again. I found him to be very good, very courteous. I'd give them an A+.”

“S.O.S. Appliance was very good. He really gave us his full attention while he was here, and he did a good job fixing it—A+.”

“He was helpful. He was available sooner than anybody else I called. He explained the problem to me, and he was fast. I'd give them A+.”

“S.O.S. fixed the problem. The technician was really good at explaining what was wrong with the refrigerator, what needed to be fixed, and why it was not working. I'd give them an A.”

“I just moved here and discovered that the oven door was broken. We didn't know who to call, so my husband found S.O.S. He came and did a very good job. At first, the job was not as complete as I would've liked, because the door still wouldn't close. However, he promptly came back the next day for no extra charge and fixed it as it should've been fixed. He was a very pleasant, very professional, and very nice. They deserve an A+.”

“S.O.S. was very helpful, and the technician was informative. I'm the type that likes to hang around while someone's working to see what they're doing so that I can maybe remember it myself. He had to leave and come back a couple of times, but everything went really well. I'd say they're an A+.”

“S.O.S. does a lot of major work for us. Recently, they did a refrigerator repair. They came out quickly, so I appreciated that. I'd give them an A rating.”

“It was very good. I would rate S.O.S. Appliance Repair & Service as an A.”

“They came over, diagnosed the problem, and replaced the parts. They were good, and they showed up on time. This was the second time I've used them, and so far, we're good. I will keep using them—they are just great. They deserve an A.”

“They're the ones who helped put my refrigerator in the kitchen. We wouldn't have gotten it in our kitchen without them. He had to take the whole front off to get it in, since it wouldn't fit through the door. He was pleasant and did a good job. I'd give them an A, because he was really good.”

“S.O.S. was very helpful, and the guy was informative. I'm the type that likes to hang around while he's working and see what he's doing so that I can maybe remember it myself. He had to leave and come back a couple of times, but everything went really well. I'd say they're an A+.”

“S.O.S. Appliance Repair has repaired a couple of things for me—a refrigerator, a clothes dryer, a microwave, and a dishwasher. He was already at the company I worked with, so it was a professional relationship. I would rate him as an A.”

“S.O.S. does a lot of major work for us, and they did a refrigerator repair. They came out quickly, so I appreciated that. We used another company, and they sent them out. I'd give them an A rating.”

“It was very good. I would rate S.O.S. Appliance Repair & Service as an A.”

“They came over, diagnosed the problem, and replaced the parts. They were good, and they showed up on time. This was the second time I've used them, and so far, we're good. The technician was Raouf. I will keep using them all the time—they are just great. They deserve an A.”

“They're the ones who helped put my refrigerator in the kitchen. We wouldn't have gotten it in our kitchen without them; he had to take the whole front off to get it in, since it wouldn't fit through the door. He was pleasant and did a good job. I think my husband called them because he has a deal with somebody who sells appliances. I'd give them an A because he was really good.”

“The problem was the refrigerator; the drain clogged up. I made an appointment with S.O.S., and the technician took care of things immediately and cleaned up everything beautifully, and I have no qualms about calling him again. I found him to be very good, very courteous. I'd give them an A+.”

“S.O.S. Appliance was very good. He really gave us his full attention while he was here, and he did a good job fixing it—A+.”

“S.O.S. repaired a gas range for me. They were very efficient and clean, and they were responsive to my request for service. They repaired the appliance, and it's been working since.”

“S.O.S. fixed the problem. The technician was really good at explaining what was wrong with the refrigerator, what needed to be fixed, and why it was not working. I'd give them an A.”

“He was helpful. He was available sooner than anybody else I called. He explained the problem to me, and he was fast. This was my first time using the company. I'd give them A+.”

“They did some work for me in one of the stores in my neighborhood. They did refrigerator repair in one of my businesses. They're good and on time; they did the job on time, and they're quick and good. I would say they're an A-grade business.”

“I think they did repair on my stove, if I remember correctly. They fixed it, they were very quick, and we've never had any other problems with them so far. This happened probably a couple of months ago. I believe I found them through someone working with my wife, who mentioned the name. She used them, and they were good. We'd had a bad experience with another person from another appliance shop, who came and changed a piece that didn't actually make any difference. I will give them an A grade.”

“He was prompt, he came ahead of time, and he fixed the problem immediately without a bunch of discussion about what went wrong and why. I'm the kind of person to say, 'Just fix it,' and that's what he did. I'd give them an A. I would recommend this company.”

“They did a dryer repair about six months ago, and it's still working. I remember I got them out of Best Pick Reports. They were good. They were on time, and they fixed my dryer. I haven't had to call them back for any reason afterward. They're an A-grade company.”

“They did some work for me. They were available when they called, and they showed up the next day on time. They fixed the lid assembly mechanism on the washer—I'm not sure if that's the technical term, but they fixed my washing machine. I haven't had to call them back for any reason afterward.”

“They did some work for me. They knew what the problem was, because it had happened before, so they came in and took my stove apart. I got the parts fixed, they came back and installed it, and it worked out well. It was an issue that they couldn't repair—they had to take out the circuit board, which I had to turn off to get repaired. They took it off and reinstalled it when I gave it back. I would give them an A.”

“I remember working with them. They came here to change some parts on the washing machine. It was an OK experience—it was, overall, professional. I would grade them an A-.”

“They fixed my washer. I would give them an A.”

“What I most like about the service is that they did the job and didn't have to come back. He had a needed part with him on his truck—that was good. This was my first time using the company, and I'd use them again. I'll give them an A-.”

“I just moved here three weeks ago and discovered that the oven door was broken. We didn't know who to call, so my husband found this guy. He came and did a very good job. The job was not as complete as I would've liked because the door still didn't close, but he promptly came back the next day for no extra charge and fixed it as it should've been fixed. He was a very pleasant, very professional, very nice person; he was very good. They deserve an A+.”