Service Specialties Inc.
10th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Service Specialties Inc. has received 4.8 out of 5 stars based on 137 customer surveys conducted through Our Research Partners.
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10th year as a Best Pick Call
"Our basic philosophy is to provide fast, reliable service while maintaining top-level performance and offering state-of-the-art equipment and training. Because of our commitment to excellence, we have continued to grow in our community and surrounding areas. We invite you to become part of our family of satisfied customers."

Rusty Murphy | President
Company Information
Services Offered
Service Specialties Inc. repairs, installs, and maintains heating, cooling, and plumbing systems for residential customers in the Northern Virginia area. SSI provides a full range of services for all HVAC equipment, including air conditioners, heat pumps, air handlers, furnaces, and indoor air quality accessories. The company provides free consultations for HVAC system replacements.
Warranty
SSI offers a 90-day warranty on parts, a 30-day warranty on labor for all services, and up to a 10-year warranty on labor for new HVAC installations.
Company History
Founded in 1979, the company has remained family owned and operated for 41 years.
Distinctions
SSI is a Trane Comfort Specialist and employs NATE-certified technicians.
Employee Information
Employees wear uniforms; drive fully stocked, marked company vehicles; and undergo background checks and drug testing.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
14522-B Lee Road
Chantilly, VA 20151
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2701022299

Compiled Score:

Service Specialties Inc. has received 4.8 out of 5 stars based on 137 customer surveys conducted through Our Research Partners.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/04/2021

No review comments provided

Review by
09/12/2021

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Review by
09/12/2021

“Service Specialties have serviced my HVAC unit for many years. They also installed two new units over the years. They have great service and their representatives are very knowledgeable as friendly. I highly recommend Service Specialties.”

Review by
09/11/2021

“They have served me well.”

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09/11/2021

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09/11/2021

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09/10/2021

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09/10/2021

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09/10/2021

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09/10/2021

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Review by
09/10/2021

“Service Specialty has installed and maintained my HVAC system for years. They are professional and have a competitive price.”

Review by
09/08/2021

“Outstanding service for many years!”

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09/03/2021

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09/03/2021

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09/03/2021

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09/03/2021

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08/30/2021

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08/30/2021

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08/30/2021

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08/30/2021

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08/30/2021

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08/30/2021

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08/30/2021

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08/30/2021

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08/30/2021

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08/30/2021

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Review by
08/30/2021

“We have used SSI for years. Recently we had to have our air conditioner replaced. The technicians who installed our unit were meticulous and did a fabulous job. Our service technician for our check-ups and any needed repairs, Joe Williams, is also fabulous. The only reason I don't give 5 stars is the cost. SSI is higher than many other places.”

Review by
08/30/2021

“Their customer service was top-notch! They very friendly and responded very quickly to any concerns I had.”

Review by
08/30/2021

“The installers worked very hard to install the A/C. They answered our questions patiently. After a month, I feel the new AC is getting better and it's really powerful. Service Specialists Inc. has good customer service. The salesperson Chris is amazing. He was the primary reason we chose Service Specialists Inc.”

Review by
08/30/2021

“The service was excellent, prompt, and on schedule, I would recommend them.”

Review by
08/30/2021

“The job they did was not correct which caused the water to leak into my neighbors unit below me.”

Review by
08/28/2021

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08/25/2021

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Review by
08/24/2021

“everything done as promised..”

Review by
08/23/2021

“I normally do not recommend any services or products to friends.”

Review by
08/23/2021

“Very knowledgeable and professional. Prompt and answered all my questions.”

Review by
08/23/2021

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08/23/2021

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08/23/2021

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08/23/2021

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08/23/2021

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Review by
08/22/2021

“Great workmanship”

Review by
08/21/2021

“Fast service to repair freon leak ($1000). McCarthy technicians said I needed an entire new system ($18000).McCarthy sent us in circles for three months.”

Review by
08/21/2021

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08/20/2021

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08/20/2021

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08/20/2021

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08/20/2021

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Review by
07/31/2020

“Service Specialities, Inc. is a great company. Quality, professional service.”

Review by
07/28/2020

“Great system, great service, thank you!”

Review by
07/22/2020

“I am very satisfied with Service Specialties Inc. They did a good job, and I have recommended them to others!”

Review by
07/22/2020

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07/22/2020

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07/22/2020

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07/22/2020

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07/21/2020

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07/21/2020

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07/21/2020

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Review by
07/21/2020

“Service Specialties did a great job. They were fast and knowledgable.”

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07/21/2020

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07/21/2020

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07/21/2020

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07/21/2020

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07/21/2020

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07/21/2020

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07/21/2020

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07/16/2020

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07/11/2020

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07/11/2020

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07/11/2020

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07/11/2020

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07/11/2020

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07/11/2020

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Review by
07/11/2020

“I have been using SSI for over 25 years and remain a loyal customer. They have serviced three separate homes where I have lived and I would recommend their HVAC services to anyone.”

Review by
07/11/2020

“Please train your employees to always wear a mask at client site. It is not optional and not the clients job to educate your staff about the pandemic.”

Review by
07/10/2020

“I have used SSI for 20 years and could not be more pleased with the service.”

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07/10/2020

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07/10/2020

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07/10/2020

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07/09/2020

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07/09/2020

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07/09/2020

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07/09/2020

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07/09/2020

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07/09/2020

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07/09/2020

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07/09/2020

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07/09/2020

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Review by
07/09/2020

“Highly satisfied with SSI services and professionals, so much so that I have a membership for both its HVAC and plumbing services. Communication is excellent; service is timely; and, technicians are knowledgeable, highly skilled, and share insights and advise re self-maintenance tips. Rely on their expertise. Already adding to a replacement reserve savings plan, anticipating that the 13-year-old HVAC unit will likely need to be replaced within 2 to 3 years. Recommend SSI to anyone seeking heating, cooling, and plumbing service or maintenance.”

Review by
07/09/2020

“These guys are real pros - something that is very rare these days. They know their stuff, and are honest and straight forward.”

Review by
07/09/2020

“for service i would recommend, but we had issues with install so not sure i would recommend for that because it took about 3 months to figure out the new system wasn't correctly installed and it kept dying every month.”

Review by
09/15/2019

“Will not be continuing with SSI when my contract expires.”

Review by
09/14/2019

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09/14/2019

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Review by
09/05/2019

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Review by
09/03/2019

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Review by
09/03/2019

“The service is really good.”

Review by
09/03/2019

“Service Specialties met my expectations in everything else except for the scheduling.”

Review by
08/23/2019

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Review by
08/15/2019

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