Service Specialties Inc.
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Service Specialties Inc. has received 4.7 out of 5 stars based on 227 customer surveys.
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7th year as a Best Pick Call
"Our basic philosophy is to provide fast, reliable service while maintaining top-level performance and offering state-of-the-art equipment and training. Because of our commitment to excellence, we have continued to grow in our community and surrounding areas. We invite you to become part of our family of satisfied customers."

Rusty Murphy | President
Company Information
Services Offered
Service Specialties Inc. repairs, installs, and maintains heating and cooling units for residential and commercial customers. The company provides a full range of services for all HVAC equipment, including air conditioners, heat pumps, air handlers, furnaces, and thermostats. Service Specialties also performs plumbing work.
Warranty
Service Specialties offers a 90-day warranty on parts and a 30-day warranty on labor for all services as well as up to a 10-year warranty on labor for new HVAC installations.
Company History
Founded in 1979, the company has remained family owned and operated for 40 years.
Distinctions
Service Specialties is a Trane Comfort Specialist and employs NATE-certified technicians.
Employee Information
Employees wear uniforms; drive fully stocked, marked company vehicles; and undergo background checks and drug testing.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
14522-B Lee Road
Chantilly, VA 20151
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2701022299

Compiled Score:

Service Specialties Inc. has received 4.7 out of 5 stars based on 227 customer surveys.
5
193
4
21
3
6
2
4
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/15/2019

“Will not be continuing with SSI when my contract expires.”

Review by
09/14/2019

“The entire installation has made a positive difference in our home. And given the size of our job, to have it all done in 1.5 days is impressive.”

Review by
09/14/2019

No review comments provided

Review by
09/05/2019

No review comments provided

Review by
09/03/2019

“The service is really good.”

Review by
09/03/2019

“Service Specialties met my expectations in everything else except for the scheduling.”

Review by
09/03/2019

“Personal service is exceptional.”

Review by
08/23/2019

No review comments provided

Review by
08/15/2019

“They met all of my expectations.”

Review by
08/13/2019

No review comments provided

Review by
08/13/2019

“I would like to recognize the service person that came back. He was excellent. I am very pleased with the service.”

Review by
08/13/2019

“The company has a commitment and dedication to resolving the issue.”

Review by
08/03/2019

No review comments provided

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

“The service tech who came out to do our summer check up was awesome!!!!”

Review by
07/29/2019

“Joe Williams”

Review by
07/29/2019

“Clint is a great technician!”

Review by
07/29/2019

No review comments provided

Review by
07/23/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

“whoever the last guy was did a great job was very knowledgeable and professional and courteous”

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/21/2019

“Chris”

Review by
07/20/2019

“I have been an SSI customer for years and have bought multiple systems from them and the sales experience is generally good, but from a service and installation standpoint, we have been observing a decline in attention to detail, internal communication and communication with the customer, and problem solving which will likely cause me to use someone else for my next system.”

Review by
07/19/2019

“Clint (hvac), Brian (plumbing) & Gene (plumbing), were all great.”

Review by
07/19/2019

“I would like to recognize Clint for his exceptional service.”

Review by
07/19/2019

“I would like to recognize Clint the salesperson.”

Review by
07/19/2019

No review comments provided

Review by
07/19/2019

“I would like to recognize the technician for exceptional service. He is always on time and great to work with.”

Review by
07/19/2019

“Clint Boyd”

Review by
07/19/2019

“They've done excellent in all areas. They're very professional. They came in and did what they said they would do.”

Review by
07/18/2019

“Chris, who was the initial person. Joe came to make the two follow up adjustments. But everyone who came to our house was professional.”

Review by
07/18/2019

No review comments provided

Review by
07/18/2019

“A Big Shout-Out to Joe Williams. Joe is professional, personable, and proficient. He keeps us cool in the summer and warm in the winter with little fuss and no problems.”

Review by
07/18/2019

No review comments provided

Review by
07/18/2019

No review comments provided

Review by
07/17/2019

“Joe Williams is an absolute delight. We will continue to use SSI as long as he works there.”

Review by
07/17/2019

“Have always provided great service.”

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
10/11/2018

“All three guys were great. The two guys who installed my a/c unit were good. The plumber was good as well. They were all professional and did a very good job.”

Review by
10/11/2018

No review comments provided

Review by
10/10/2018

No review comments provided

Review by
10/03/2018

“I would like to recognize Rudy Lilly for his exceptional service.”

Review by
10/01/2018

“Clint was one of the best tech's she has ever ran into. Very polite and a super top guy to do business with.”

Review by
10/01/2018

“They always exceed my expectations.”

Review by
09/29/2018

“They met or exceeded my expectations in timeliness and knowledge.”

Review by
09/29/2018

“I feel the company did what they said they would do, and it was good.”

Review by
09/29/2018

“They all did great.”

Review by
09/29/2018

“They met my expectations with the hot water heater. The gentleman determined the problem very quickly.”

Review by
09/24/2018

“Clint is very professional, knowledgeable and I will continue to ask for him to service our house. I have referred your company to neighbors and friends.”

Review by
09/24/2018

“The tech that did my work was great, his card is in my desk at home but I want him back!”

Review by
09/24/2018

“Not worth spending an additional 30% no matter how good they are”

Review by
09/21/2018

No review comments provided

Review by
09/19/2018

No review comments provided

Review by
09/18/2018

“I think they are always on time, met their schedule, have been open about the problems, and I have never felt they have tried to up-sale.”

Review by
09/17/2018

“With the most recent repair, I feared I would need a whole new HVAC. It turned out to be just a capacitor, and that's an easy fix.”

Review by
09/17/2018

“They both did a great job in explaining things to me so I understood the job and could do things myself when they weren't there.”

Review by
09/17/2018

“The guy who comes to my house is really nice, he consistently comes over and explains things well. He is also very professional.”

Review by
09/17/2018

“I got what I expected.”

Review by
09/17/2018

“They met or exceeded my expectations in HVAC.”

Review by
09/17/2018

“I was most satisfied with their recommendations on what we needed.”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

“They met or exceeded my expectations in most areas, except the price was a bit high. But it was consistent with the rest of the contractors in the area.”

Review by
09/17/2018

“I think that they do a good job.”

Review by
09/17/2018

“The unit that they installed has broken about four times already since it was installed.”

Review by
09/16/2018

No review comments provided

Review by
09/16/2018

“Eric, I think is the plumber who came. He is really excellent!”

Review by
09/16/2018

“Highly recommended”

Review by
09/15/2018

“Besides fixing what we had SSI come out for originally, Joe detected an additional problem and helped us get it repaired before the unit broke down all together”

Review by
09/13/2018

No review comments provided

Review by
09/13/2018

No review comments provided

Review by
09/13/2018

“I especially like Joe Williams. He explains what he is doing and why he does it.”

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

No review comments provided

Review by
10/06/2017

“They were prompt; good service. I would give the overall experience with an A.”

Review by
10/06/2017

“It was positive because the tech was very straightforward, explaining what he was doing, showed up on time, found issues that we didn't know about that were resolved and didn't try to upsell us on anything. They do, twice a year, Fall/Spring HVAC service, and they also come out for any other HVAC issues. I’d give the overall experience an A. Quality of work—they replaced a control board, and they gave it to us at a pretty decent price and the work has held up very well. It was well needed, so I was happy they did it. Customer service—sometimes when I speak with them, they have a hard time pulling up our account; but other than that, I have no major issues. Punctuality—they are always usually there right on time. Cleanliness—they always go around the house and pick up after themselves. Expertise—they always seem to figure it out—the control board was fried, you probably have to change it. They offered some other options. They always give us a good mix of options, and they seem to know what they are talking about.”

Review by
10/06/2017

“It was positive because they are always very professional, very polite, careful with your belongings in your house, and they get the work done. I've never had any problems, and we've been using them for over 20 years. They have provided a little bit of everything for us. Recently, we just engaged them for plumbing, and they replaced our water heater. They've done all our heating and air conditioning services. We've had the air conditioning replaced by them, maybe five years ago. And they replaced our furnace, maybe ten years ago. We have an annual contract with them for service on our heating and air conditioning, and now on our plumbing, and we've been very happy with them. I would grade the overall experience with an A+. I regularly recommend them to a friend or a colleague.”

Review by
10/06/2017

“It was positive because the person that came over, he explained what he was doing, and he took an interest in what I was saying. And there were a couple of changes I needed to make on the house and he accommodated me, so I think it was pretty positive on his part. What they did when they came by was the semi-annual check on my systems. They did my summer system, and I'm waiting on them to do my winter system. But when they came to do the summer system, I needed to make sure the airflow throughout the house was even because I didn't realize that the thermostat wasn't set correctly, and they explained how that worked and showed me what to do. I’d grade the overall experience an A+.”

Review by
10/06/2017

“Everything about It was positive, timeliness, quality, pick a word—it's all good. They installed a new furnace, humidifier, programmable thermostat, fall and winter system checks, just everything. I would give the overall experience an A. I recommended them to the people who bought my house.”

Review by
10/06/2017

“It was positive because the technician was on time, he was polite and he did a great job. They do A/C and plumbing; but on this one, they did plumbing. They have done isolated jobs for me, as well as routine maintenance. I would grade the overall experience with an A+.”

Review by
10/06/2017

“It was positive because they came in and did a good job. They installed a new HVAC unit and furnace. I would grade the overall experience with an A. Quality of work—everything is still working, pretty good.”

Review by
10/06/2017

“They are excellent. They installed an air conditioner and have done general servicing. I don't have any complaints. I would give them an A for the overall experience. We have recommended them.”

Review by
10/06/2017

“I was happy with the guy who came out. He was fast, he was efficient, he didn't look for everything. He said this is what's wrong and he fixed it. I don't have anything bad to say about that. The man that came out was real good. I would give the overall experience a B. The only issue with them was it took them a long time to come out and scheduling was an issue. That's really my only complaint. It took them a long time to come out.”

Review by
10/06/2017

“I had a few pumps put in by them and it fell under warranty, so I can't really come to a conclusion right now. I would say C right now. I'm kind of neutral because there's just a couple of things that I have some concerns about. My issue with them is that they have been trying to push me to send an extra $1100 or so to buy a light that you put on the pump system to kill mold. They've been trying to tell me that I have mold in my system, which I do not, so I'm dealing with that right now so I would give them a C. As far as the system goes, the system seems to be fine, everything is installed correctly, they're just pushing to get me to buy this thing and I'm not happy with what's going on. I don't want the warranty. It could be jeopardizing issues with the warranty that they're telling me I have mold, when I don't. To pay for this one thing, the light to put inside of the heat pump, inside the inside unit, it's supposed to kill mold. I read up on it and it does not do the job, and they're very expensive and it's one of the biggest traps that HVAC people are trying to push on people. So, then they tried to come back, another guy did, and they say it's working but they haven't sent me the report yet to say the maintenance was done. I need to call them because I don't know if the guy forgot to do it or what. I have one more maintenance check since it was installed. I'll probably have another HVAC company come out and check it for me.”

Review by
09/26/2017

“It is positive because they are prompt; they are courteous; their quality of service is good and good follow-up. They do only air conditioning and heating. I would grade the overall experience with an A+.”

Review by
09/26/2017

“It was positive because they delivered on the service, and the service technician was courteous. They did some air conditioning for me. I would grade the overall experience with an A.”

Review by
09/26/2017

“It was positive because the technician did his job. They did air conditioning work. I would grade the overall experience with an A. They are fine, and I've had no problems with them.”

Review by
09/26/2017

“Because they came on an emergency A/C fix and they were really prompt. They did air conditioning work for me. I would grade the overall experience with an A.”

Review by
09/26/2017

“It was positive because they were prompt, they were clean, took care of the work quickly. They did a good job. I would grade the overall experience an A.”

Review by
09/26/2017

“They were very good. I liked working with them. They were very professional. They did their job. Nothing went wrong, so it was a good experience. They did air conditioning and heating for me. I would grade the overall experience with an A.”

Review by
09/26/2017

“Service Specialties takes care of my heating and air conditioning. I've had them for years. I keep using them because their technicians are very thorough when they inspect the HVAC. I would grade the overall experience with an A+.”

Review by
09/26/2017

“They were great. They were professional. They were on time. They did a good job. We haven't had any issues with the stuff they installed. They did air conditioning for us. I would grade the overall experience with an A.”

Review by
09/12/2017

“They provided an annual plumbing inspection, no repair work. I get routine maintenance through this company. I use them for HVAC too. They have replaced my air conditioner and my water heater, and then they do annual maintenance. I would grade the overall experience with an A+.”

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