Service Specialties Inc.
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Service Specialties Inc. has received 4.8 out of 5 stars based on 235 customer surveys conducted through GuildQuality.
5
204
4
17
3
7
2
3
1
4
8th year as a Best Pick Call
"Our basic philosophy is to provide fast, reliable service while maintaining top-level performance and offering state-of-the-art equipment and training. Because of our commitment to excellence, we have continued to grow in our community and surrounding areas. We invite you to become part of our family of satisfied customers."

Rusty Murphy | President
Company Information
Services Offered
Service Specialties Inc. repairs, installs, and maintains heating and cooling systems for residential and commercial customers. SSI provides a full range of services for all HVAC equipment, including air conditioners, heat pumps, air handlers, furnaces, and thermostats. The company is also a full-service plumbing contractor. SSI offers free consultations for HVAC system replacements.
Warranty
SSI offers a 90-day warranty on parts, a 30-day warranty on labor for all services, and up to a 10-year warranty on labor for new HVAC installations.
Company History
Founded in 1979, the company has remained family owned and operated for 41 years.
Distinctions
SSI is a Trane Comfort Specialist and employs NATE-certified technicians.
Employee Information
Employees wear uniforms; drive fully stocked, marked company vehicles; and undergo background checks and drug testing.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
14522-B Lee Road
Chantilly, VA 20151
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2701022299

Compiled Score:

Service Specialties Inc. has received 4.8 out of 5 stars based on 235 customer surveys conducted through GuildQuality.
5
204
4
17
3
7
2
3
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/28/2020

“Great system, great service, thank you!”

Review by
07/23/2020

“Service Specialties, Inc. is a great company. Quality, professional service.”

Review by
07/23/2020

“I think they worked well with even though it was a huge window, which is annoying. They also did that courtesy call to say they were on the way, so at least I wasn't trapped in the house for five hours; that worked very well. A couple of days ago, there was traffic and they called to tell me. The customer service was great, and the staff was understanding.”

Review by
07/22/2020

“I would recognize Michael the plumber and Fred for the air conditioning. They are very good.”

Review by
07/22/2020

“I am very satisfied with Service Specialties Inc. They did a good job, and I have recommended them to others!”

Review by
07/22/2020

No review comments provided

Review by
07/22/2020

“I'd like to recognize the tech, JJ, for his exceptional service.”

Review by
07/22/2020

“They met all of my expectations.”

Review by
07/21/2020

“Service Specialties did a great job. They were fast and knowledgeable.”

Review by
07/21/2020

No review comments provided

Review by
07/21/2020

No review comments provided

Review by
07/21/2020

No review comments provided

Review by
07/21/2020

“Service Specialties Inc. was good at explaining problems or why something needed to be done. When I mentioned my concerns about the price, they gave a suggestion on an alternative or what I could buy from the store to do it myself.”

Review by
07/21/2020

“I'd like to recognize Mr. Dennis, the salesperson.”

Review by
07/21/2020

“Joe was very helpful in his recommendations for future work to be done. He is truly an asset to SSI.”

Review by
07/21/2020

“Overall, the job was what I was hoping for; it met expectations.”

Review by
07/21/2020

“Reed Murphy did an excellent job with installation.”

Review by
07/21/2020

No review comments provided

Review by
07/21/2020

“Service Specialties Inc. fixed my plumbing problem. I believe they provided proper maintenance for the actual heating and AC unit but not the immediate problems related to the installation.”

Review by
07/21/2020

“Nothing exceeds our expectations. I would place them as nothing special at best.”

Review by
07/16/2020

“They met my expectations with communication, and I really appreciated that.”

Review by
07/11/2020

“Forgot his name, but he is great!”

Review by
07/11/2020

“Clint Boyd is an excellent technician and is always pleasant and professional during his visits. Clint is consistently on-time as scheduled, or contacts us if something causes a delay. He takes the time to explain what he is doing and what the HVAC system might need within the next few years. He is never pushy about getting and item replaced. I would highly recommend Clint as an example of outstanding work provided by SSI.”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“all the people from the lady who I spoke to on the phone to the first service technician and the install team”

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

No review comments provided

Review by
07/11/2020

“Tom Terrel came for plumbing inspection and did an excellent job.”

Review by
07/11/2020

“Please train your employees to always wear a mask at client site. It is not optional and not the clients job to educate your staff about the pandemic.”

Review by
07/10/2020

No review comments provided

Review by
07/10/2020

“Evaluation of prior work service by another contractor”

Review by
07/10/2020

“I have used SSI for 20 years and could not be more pleased with the service.”

Review by
07/10/2020

No review comments provided

Review by
07/10/2020

“Bacon & team”

Review by
07/09/2020

No review comments provided

Review by
07/09/2020

“As expected, excellent service”

Review by
07/09/2020

“Would not know about parts or things right or wrong. The last procedure seemed expensive for the time put in but what do I know. It is called being at your mercy!!”

Review by
07/09/2020

No review comments provided

Review by
07/09/2020

“These guys are real pros - something that is very rare these days. They know their stuff, and are honest and straight forward.”

Review by
07/09/2020

No review comments provided

Review by
07/09/2020

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Review by
07/09/2020

No review comments provided

Review by
07/09/2020

No review comments provided

Review by
07/09/2020

No review comments provided

Review by
07/09/2020

“Lauren for communications, and Michael and Larry for their exceptional service and professionalism.”

Review by
07/09/2020

No review comments provided

Review by
07/09/2020

“The Customer Service department really goes above and beyond to make sure customers are satisfied and I really appreciate that.”

Review by
07/09/2020

“Clint.”

Review by
07/09/2020

“Joe Sechler is always a pleasure”

Review by
09/15/2019

“Will not be continuing with SSI when my contract expires.”

Review by
09/14/2019

“The entire installation has made a positive difference in our home. And given the size of our job, to have it all done in 1.5 days is impressive.”

Review by
09/14/2019

No review comments provided

Review by
09/05/2019

No review comments provided

Review by
09/03/2019

“The service is really good.”

Review by
09/03/2019

“Service Specialties met my expectations in everything else except for the scheduling.”

Review by
09/03/2019

“Personal service is exceptional.”

Review by
08/23/2019

No review comments provided

Review by
08/15/2019

“They met all of my expectations.”

Review by
08/13/2019

No review comments provided

Review by
08/13/2019

“I would like to recognize the service person that came back. He was excellent. I am very pleased with the service.”

Review by
08/13/2019

“The company has a commitment and dedication to resolving the issue.”

Review by
08/03/2019

No review comments provided

Review by
07/29/2019

No review comments provided

Review by
07/29/2019

“The service tech who came out to do our summer check up was awesome!!!!”

Review by
07/29/2019

“Joe Williams”

Review by
07/29/2019

“Clint is a great technician!”

Review by
07/29/2019

No review comments provided

Review by
07/23/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

“whoever the last guy was did a great job was very knowledgeable and professional and courteous”

Review by
07/22/2019

No review comments provided

Review by
07/22/2019

No review comments provided

Review by
07/21/2019

“Chris”

Review by
07/20/2019

“I have been an SSI customer for years and have bought multiple systems from them and the sales experience is generally good, but from a service and installation standpoint, we have been observing a decline in attention to detail, internal communication and communication with the customer, and problem solving which will likely cause me to use someone else for my next system.”

Review by
07/19/2019

“Clint (hvac), Brian (plumbing) & Gene (plumbing), were all great.”

Review by
07/19/2019

“I would like to recognize Clint for his exceptional service.”

Review by
07/19/2019

“I would like to recognize Clint the salesperson.”

Review by
07/19/2019

No review comments provided

Review by
07/19/2019

“I would like to recognize the technician for exceptional service. He is always on time and great to work with.”

Review by
07/19/2019

“Clint Boyd”

Review by
07/19/2019

“They've done excellent in all areas. They're very professional. They came in and did what they said they would do.”

Review by
07/18/2019

“Chris, who was the initial person. Joe came to make the two follow up adjustments. But everyone who came to our house was professional.”

Review by
07/18/2019

No review comments provided

Review by
07/18/2019

“A Big Shout-Out to Joe Williams. Joe is professional, personable, and proficient. He keeps us cool in the summer and warm in the winter with little fuss and no problems.”

Review by
07/18/2019

No review comments provided

Review by
07/18/2019

No review comments provided

Review by
07/17/2019

“Joe Williams is an absolute delight. We will continue to use SSI as long as he works there.”

Review by
07/17/2019

“Have always provided great service.”

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
10/11/2018

“All three guys were great. The two guys who installed my a/c unit were good. The plumber was good as well. They were all professional and did a very good job.”

Review by
10/11/2018

No review comments provided

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