Service Specialties Inc.
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Service Specialties Inc. has received 4.8 out of 5 stars based on 241 customer surveys.
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7th year as a Best Pick Call
"Our basic philosophy is to provide fast, reliable service while maintaining top-level performance and offering state-of-the-art equipment and training. Because of our commitment to excellence, we have continued to grow in our community and surrounding areas. We invite you to become part of our family of satisfied customers."

Rusty Murphy | President
Company Information
Services Offered
Service Specialties Inc. repairs, installs, and maintains heating and cooling units for residential and commercial customers. The company provides a full range of services for all HVAC equipment, including air conditioners, heat pumps, air handlers, furnaces, and thermostats. Service Specialties also performs plumbing work.
Warranty
Service Specialties offers a 90-day warranty on parts and a 30-day warranty on labor for all services as well as up to a 10-year warranty on labor for new HVAC installations.
Company History
Founded in 1979, the company has remained family owned and operated for 40 years.
Distinctions
Service Specialties is a Trane Comfort Specialist and employs NATE-certified technicians.
Employee Information
Employees wear uniforms; drive fully stocked, marked company vehicles; and undergo background checks and drug testing.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
14522-B Lee Road
Chantilly, VA 20151
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2701022299

Compiled Score:

Service Specialties Inc. has received 4.8 out of 5 stars based on 241 customer surveys.
5
213
4
18
3
5
2
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2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/11/2018

“All three guys were great. The two guys who installed my a/c unit were good. The plumber was good as well. They were all professional and did a very good job.”

Review by
10/11/2018

No review comments provided

Review by
10/10/2018

No review comments provided

Review by
10/03/2018

“I would like to recognize Rudy Lilly for his exceptional service.”

Review by
10/01/2018

“Clint was one of the best tech's she has ever ran into. Very polite and a super top guy to do business with.”

Review by
10/01/2018

“They always exceed my expectations.”

Review by
09/29/2018

“They met or exceeded my expectations in timeliness and knowledge.”

Review by
09/29/2018

“They all did great.”

Review by
09/29/2018

“I feel the company did what they said they would do, and it was good.”

Review by
09/29/2018

“They met my expectations with the hot water heater. The gentleman determined the problem very quickly.”

Review by
09/24/2018

“Clint is very professional, knowledgeable and I will continue to ask for him to service our house. I have referred your company to neighbors and friends.”

Review by
09/24/2018

“The tech that did my work was great, his card is in my desk at home but I want him back!”

Review by
09/24/2018

“Not worth spending an additional 30% no matter how good they are”

Review by
09/21/2018

No review comments provided

Review by
09/19/2018

No review comments provided

Review by
09/18/2018

“I think they are always on time, met their schedule, have been open about the problems, and I have never felt they have tried to up-sale.”

Review by
09/17/2018

“With the most recent repair, I feared I would need a whole new HVAC. It turned out to be just a capacitor, and that's an easy fix.”

Review by
09/17/2018

“They both did a great job in explaining things to me so I understood the job and could do things myself when they weren't there.”

Review by
09/17/2018

“The guy who comes to my house is really nice, he consistently comes over and explains things well. He is also very professional.”

Review by
09/17/2018

“I got what I expected.”

Review by
09/17/2018

“They met or exceeded my expectations in HVAC.”

Review by
09/17/2018

“I was most satisfied with their recommendations on what we needed.”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

“They met or exceeded my expectations in most areas, except the price was a bit high. But it was consistent with the rest of the contractors in the area.”

Review by
09/17/2018

“I think that they do a good job.”

Review by
09/17/2018

“The unit that they installed has broken about four times already since it was installed.”

Review by
09/16/2018

No review comments provided

Review by
09/16/2018

“Eric, I think is the plumber who came. He is really excellent!”

Review by
09/16/2018

“Highly recommended”

Review by
09/15/2018

“Besides fixing what we had SSI come out for originally, Joe detected an additional problem and helped us get it repaired before the unit broke down all together”

Review by
09/13/2018

“I especially like Joe Williams. He explains what he is doing and why he does it.”

Review by
09/13/2018

No review comments provided

Review by
09/13/2018

No review comments provided

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

No review comments provided

Review by
10/06/2017

“They were prompt; good service. I would give the overall experience with an A.”

Review by
10/06/2017

“It was positive because the tech was very straightforward, explaining what he was doing, showed up on time, found issues that we didn't know about that were resolved and didn't try to upsell us on anything. They do, twice a year, Fall/Spring HVAC service, and they also come out for any other HVAC issues. I’d give the overall experience an A. Quality of work—they replaced a control board, and they gave it to us at a pretty decent price and the work has held up very well. It was well needed, so I was happy they did it. Customer service—sometimes when I speak with them, they have a hard time pulling up our account; but other than that, I have no major issues. Punctuality—they are always usually there right on time. Cleanliness—they always go around the house and pick up after themselves. Expertise—they always seem to figure it out—the control board was fried, you probably have to change it. They offered some other options. They always give us a good mix of options, and they seem to know what they are talking about.”

Review by
10/06/2017

“It was positive because they are always very professional, very polite, careful with your belongings in your house, and they get the work done. I've never had any problems, and we've been using them for over 20 years. They have provided a little bit of everything for us. Recently, we just engaged them for plumbing, and they replaced our water heater. They've done all our heating and air conditioning services. We've had the air conditioning replaced by them, maybe five years ago. And they replaced our furnace, maybe ten years ago. We have an annual contract with them for service on our heating and air conditioning, and now on our plumbing, and we've been very happy with them. I would grade the overall experience with an A+. I regularly recommend them to a friend or a colleague.”

Review by
10/06/2017

“It was positive because the person that came over, he explained what he was doing, and he took an interest in what I was saying. And there were a couple of changes I needed to make on the house and he accommodated me, so I think it was pretty positive on his part. What they did when they came by was the semi-annual check on my systems. They did my summer system, and I'm waiting on them to do my winter system. But when they came to do the summer system, I needed to make sure the airflow throughout the house was even because I didn't realize that the thermostat wasn't set correctly, and they explained how that worked and showed me what to do. I’d grade the overall experience an A+.”

Review by
10/06/2017

“Everything about It was positive, timeliness, quality, pick a word—it's all good. They installed a new furnace, humidifier, programmable thermostat, fall and winter system checks, just everything. I would give the overall experience an A. I recommended them to the people who bought my house.”

Review by
10/06/2017

“It was positive because the technician was on time, he was polite and he did a great job. They do A/C and plumbing; but on this one, they did plumbing. They have done isolated jobs for me, as well as routine maintenance. I would grade the overall experience with an A+.”

Review by
10/06/2017

“It was positive because they came in and did a good job. They installed a new HVAC unit and furnace. I would grade the overall experience with an A. Quality of work—everything is still working, pretty good.”

Review by
10/06/2017

“They are excellent. They installed an air conditioner and have done general servicing. I don't have any complaints. I would give them an A for the overall experience. We have recommended them.”

Review by
10/06/2017

“I was happy with the guy who came out. He was fast, he was efficient, he didn't look for everything. He said this is what's wrong and he fixed it. I don't have anything bad to say about that. The man that came out was real good. I would give the overall experience a B. The only issue with them was it took them a long time to come out and scheduling was an issue. That's really my only complaint. It took them a long time to come out.”

Review by
10/06/2017

“I had a few pumps put in by them and it fell under warranty, so I can't really come to a conclusion right now. I would say C right now. I'm kind of neutral because there's just a couple of things that I have some concerns about. My issue with them is that they have been trying to push me to send an extra $1100 or so to buy a light that you put on the pump system to kill mold. They've been trying to tell me that I have mold in my system, which I do not, so I'm dealing with that right now so I would give them a C. As far as the system goes, the system seems to be fine, everything is installed correctly, they're just pushing to get me to buy this thing and I'm not happy with what's going on. I don't want the warranty. It could be jeopardizing issues with the warranty that they're telling me I have mold, when I don't. To pay for this one thing, the light to put inside of the heat pump, inside the inside unit, it's supposed to kill mold. I read up on it and it does not do the job, and they're very expensive and it's one of the biggest traps that HVAC people are trying to push on people. So, then they tried to come back, another guy did, and they say it's working but they haven't sent me the report yet to say the maintenance was done. I need to call them because I don't know if the guy forgot to do it or what. I have one more maintenance check since it was installed. I'll probably have another HVAC company come out and check it for me.”

Review by
09/26/2017

“It is positive because they are prompt; they are courteous; their quality of service is good and good follow-up. They do only air conditioning and heating. I would grade the overall experience with an A+.”

Review by
09/26/2017

“It was positive because they delivered on the service, and the service technician was courteous. They did some air conditioning for me. I would grade the overall experience with an A.”

Review by
09/26/2017

“It was positive because the technician did his job. They did air conditioning work. I would grade the overall experience with an A. They are fine, and I've had no problems with them.”

Review by
09/26/2017

“Because they came on an emergency A/C fix and they were really prompt. They did air conditioning work for me. I would grade the overall experience with an A.”

Review by
09/26/2017

“It was positive because they were prompt, they were clean, took care of the work quickly. They did a good job. I would grade the overall experience an A.”

Review by
09/26/2017

“They were very good. I liked working with them. They were very professional. They did their job. Nothing went wrong, so it was a good experience. They did air conditioning and heating for me. I would grade the overall experience with an A.”

Review by
09/26/2017

“Service Specialties takes care of my heating and air conditioning. I've had them for years. I keep using them because their technicians are very thorough when they inspect the HVAC. I would grade the overall experience with an A+.”

Review by
09/26/2017

“They were great. They were professional. They were on time. They did a good job. We haven't had any issues with the stuff they installed. They did air conditioning for us. I would grade the overall experience with an A.”

Review by
09/12/2017

“They provided an annual plumbing inspection, no repair work. I get routine maintenance through this company. I use them for HVAC too. They have replaced my air conditioner and my water heater, and then they do annual maintenance. I would grade the overall experience with an A+.”

Review by
09/12/2017

“Service Specialties serviced my HVAC and they do plumbing stuff for me, as well, which was routine maintenance. They are always real friendly, and I've worked with them a while so they kind of know the needs that I have. I have a real good relationship with some of the service technicians. I feel like they give me good advice and they don't try to sell me stuff that I don't need. Specifically, the plumbing work, basically, they do inspections, they replaced my trash compactor and the dishwasher; minor repairs when the toilets were backed up. I think they replaced one toilet. They do maintenance on the HVAC and the humidifier. On occasion, they replaced a part or something like that. I would grade the overall experience with an A. Punctuality—once or twice, they were late, but usually, they are pretty good. Expertise—there was one guy that didn't exactly know what he was doing. Everybody else was good.”

Review by
09/12/2017

“Service Specialties has done a number of things for us. They did HVAC and plumbing. We had to replace our furnace, so they came in and gave us a quote on a new gas furnace, and we decided to replace the air conditioning compressor at the time. And they were very good in explaining. They gave us advice and talked to us about our options, explained what was good for us. They came out and replaced the unit, and then they called us to make sure everything was working properly. We have used them for routine maintenance, as well as isolated jobs. I would grade the overall experience with an A. Quality of work—they do great work. Actually, the plumber was out today to do an emergency fix, and he was prompt, he was polite, he's articulate and he knows what he's doing. He offers alternatives. As a woman, he explains things to me in a way that is not condescending, which I always appreciate.”

Review by
09/12/2017

“They were great. They replaced my washer and dryer. They replaced our hot water tank, and I can't remember all of it. They did a bunch of stuff—all of it great. There has been some HVAC. We have used them for routine maintenance and isolated jobs. I would grade the overall experience with an A+. They were great, and they are real responsive, and everybody's nice, even the person who just works in the office and answers the phone.”

Review by
09/12/2017

“Service Specialties does air conditioning and heating for me. They do maintenance service, and so they come out every six months and do our checkups and make sure that the equipment is working probably. They always call us. We don't have to remember. They also installed our unit and put in an air filter thing to help reduce mold and stuff in the vents and in the air. I would grade the overall experience with an A+. I have never had any problems at all.”

Review by
09/12/2017

“They did heating and air conditioning—a replacement. I would grade the overall experience with an A.”

Review by
09/12/2017

“I don't remember all the details. They provided air conditioning for me. I would grade the overall experience with a D.”

Review by
09/07/2017

“It was positive because of the positive interaction between me and the service tech. They resolved the issues. I can't remember what they provided for me; it must have been air conditioning. There was something wrong with the A/C unit outside the home. The A/C stopped working. I would grade the overall experience with an A. I haven't an issue since they came out, so I'm satisfied.”

Review by
09/07/2017

“It was positive because I've used them for years. They've done fantastic work. The service techs are just awesome and pleasant. I haven't had any issues with them. They are honest and take care of all my needs. They did a maintenance check for the air conditioning. I would rate the overall experience with an A+. I love them. I'll never change them.”

Review by
09/07/2017

“They're great. It was positive because of their consistency. I've had three HVAC systems replaced in the last 12 years, three different houses, and they did the maintenance on all of them, at this point. The number of workers that come out depends. For the annual check, it's usually just one; sometimes he will bring an apprentice with him to kind of show them the ropes. For installations, they've got anywhere from three to five, depending upon what they have to move around. At this point, it's just maintenance. Haven't had any repairs yet on either of the systems. I would grade the overall experience with an A.”

Review by
09/07/2017

No review comments provided

Review by
09/07/2017

“I'm not satisfied with their work. The scheduling, it took over three tries of scheduling to get them here and they were late. I had to call off from work twice in order to get one simple service done. It was simple as just doing the seasonal service. Just to check the A/C and the condenser from spring to summer. The service rep who was taking the info was not—poor customer service. Even though we had to reschedule twice, then the day they were going to make it, they were late. And I called complaining about that, and the lady that picked up the phone was extremely unpleasant. I was just expressing my frustration about taking off from work twice in a row. I'm sitting here and the time has passed, the time they were supposed to be here, and the rep that picked up the phone did not see the urgency in my issue. I would grade the overall experience with a C-. Quality of work—the person that showed up at my house was not very professional either. Not happy. I don't plan to use them again. Expertise—the guy that came out, I wasn't sure what he was telling me.”

Review by
09/02/2017

“One hundred percent yes. I've been with them for a long time. I'd some issues with one of the new heating and air conditioning units that they put in a few years ago. It took forever, but they kept putting in a new one until they got it right. They are awesome. I just praise them. They are an outstanding company. They stand behind their word. They have also done some plumbing for me. I would grade the overall experience with an A. I've recommended them to someone recently. They do follow through.”

Review by
09/02/2017

“They were wonderful. I had a very good experience with Service Specialties. I liked that they delivered on everything they said. They were prompt and they did a professional job. They installed a new air conditioner for me—a new heat pump. I would grade the overall experience with an A. I have already recommended them to a couple of different people.”

Review by
09/02/2017

“I just have a regular contract with them. I think I've had it for years. I like the technicians. They're knowledgeable and will tell you honestly if you can change something out or if you need pointers about maintenance. They don't rip you off or take advantage of you. I really appreciate them. I would grade them an A+.”

Review by
09/02/2017

“They're great. I liked that they are very friendly. They're honest. They have fair prices. The most recent trip was just for maintenance, but I've used them for installation of an air conditioner and all kinds of other things. They are great. I would grade the overall experience with an A+. I really like these guys.”

Review by
09/02/2017

“SSI themselves are always very, very good. The ones that I didn't like were the ones that cleaned the vent, because they didn't leave the place clean, and I had to go around and pick up. They have done A/C and heating work for me. I would grade the overall experience with an A. Cleanliness—SSI is fine, but the people they hire—the subcontractors, they were not.”

Review by
09/02/2017

“I liked that they're always on time; they're always friendly and they're always professional. I would grade the overall experience with an A. I do recommend them.”

Review by
09/02/2017

“It was good. They did the HVAC system for me. Overall, it was good. Got a couple of quotes, the price was good, service was quick, no complaints. I would grade the overall experience an A+.”

Review by
09/02/2017

“They serviced our A/C unit. We've been dealing with them for many years. They've always been courteous, on time, haven't had any problems. I would grade the overall experience with an A.”

Review by
09/02/2017

“I had a great experience with SSI. I like using that company. I think they were probably inspecting my heating and cooling system. They've done some plumbing work for me. I would grade the overall experience with an A.”

Review by
09/02/2017

“It was good. They did well. They were punctual and they did what they said they were going to do, and I appreciated it. They just did the maintenance on air conditioning. I would grade the overall experience with an A.”

Review by
09/02/2017

“We have maintenance done with them. They've been used here in this home before us, which is why I called them, and they were fine. They've done maintenance on air conditioning and heating. We did purchase a heat pump from them two years ago, when ours stopped working. I’d give them an A.”

Review by
09/02/2017

“They do excellent work, and we have no complaints with them. We have been customers since 1995. They have done plumbing, air conditioning and drainage work. Also, they installed a water heater, HVAC twice a year and then got new units from them and had them installed, as well. I would recommend them.”

Review by
09/02/2017

“I like those guys. No problems with them at all. I liked that they just seem honest, and they don't try to put a hard sell on you. They just did air conditioning maintenance. I've got a kind of brand new system, so it's pretty much two annual calls. I would grade the overall experience with an A-.”

Review by
09/02/2017

“I liked that they're very professional, and we've been using them since we bought the house. They are really good. They did the air conditioning maintenance; and they also installed a new unit, and everything went fine. I would give the overall experience an A+ rating.”

Review by
09/02/2017

“Service Specialties did the normal twice-a-year maintenance. I liked that when you want them, they come. You don't have to wait forever. You say a certain time, and they're there. I would grade the overall experience with an A+.”

Review by
09/02/2017

“I liked that all their employees are super polite and courteous. They've done a couple of things; but last time, they did the maintenance on my air conditioning. I would grade the overall experience with an A+. I have recommended them.”

Review by
09/02/2017

“We've been dealing with them for so long. We're used to their excellent service. He was good. We have the Spring and Fall contract, and he checked the air conditioning. I would grade the overall experience with an A. We've had nothing but good experiences.”

Review by
09/02/2017

“I especially liked the head of the service, his name is J.R.; but the manager of the service department was especially helpful. They just did maintenance on my air conditioning. They get an A+ for the overall experience. I've already recommended them.”

Review by
09/02/2017

“They did the air conditioning for me. They do excellent work, and I have no complaints with them.”

Review by
09/02/2017

“The one thing I was bothered by is that I needed heating and plumbing inspections. And after they went to my house and performed the work, they told me that they aren't able to do plumbing, only heating, which meant that I had to hire a second contractor, rather than getting one contractor to do both. That bothered me a bit. What they did was good. I would grade the overall experience with a C-.”

Review by
09/02/2017

“And they are no longer my service providers. There was one man who didn’t try to upsell me, everybody else did, the last time they were here. I won't use them again. I don't need that kind of stuff. I would grade the overall experience with a D. The work was fine. The attitude toward upselling was not tolerable.”

Review by
09/01/2017

“I liked that they were very prompt and did the job quickly and seemed to know what they were doing, and we haven't had any problems since. They only did air conditioning for me. I would grade the overall experience with an A+. Customer service—it was easy to make an appointment, and they came when they said they would.”

Review by
09/01/2017

“I had an excellent experience with them. They did our HVAC unit. I liked that their technicians were all extremely professional, very professional. They were lay technicians. They knew all their stuff; they did it well, and they were very respectful of our property and everything else. I would grade the overall experience with an A+. I am planning to use them for other things. That's just how good they are.”

Review by
09/01/2017

“I liked that they are just real easy to deal with and on time. My husband has dealt with them more, but he seems pleased because he's kind of hard to please. They did the air conditioning maintenance for me. I would grade the overall experience with an A+.”

Review by
09/01/2017

“We both have had Service Specialties as a contractor for many years, and we were pleased. I liked that they were prompt and did a good job. I would grade the overall experience with an A+ rating. I have recommended them and will continue to.”

Review by
09/01/2017

“I liked that they're very efficient, on time, the technicians are knowledgeable and professional and overall, a great experience. I've had a few things with them, not only for HVAC, but for plumbing as well. I would grade the overall experience with an A+ rating.”

Review by
09/01/2017

“I liked that they are very polite and clean and get the job done. And they are good about alerting me when I need service to happen again, which is helpful because I can't keep track of those things. They do maintenance on my HVAC system. I would grade the overall experience with an A.”

Review by
09/01/2017

“They did a good job. They are good. They always take care of me when I need to be taken care of. They did routine of a home furnace they installed a few years back. I would grade the overall experience with an A+.”

Review by
09/01/2017

“We've used them for a long time, and we do really like all of their services and everything. They do regular air conditioning maintenance checks for us. I would grade the overall experience with an A+.”

Review by
09/01/2017

“Everything was fine. The technicians showed up on time, did their job and left. They just did maintenance on the air conditioning for me. I would grade the overall experience with an A.”

Review by
09/01/2017

“I liked that it's easy to reach them; they're responsive and if something's not right, they fix it. I have used them for HVAC and for plumbing. I would grade the overall experience with an A.”

Review by
09/01/2017

“I liked that they are well-organized and professional. They just did maintenance on my air conditioning. I would give the overall experience an A-. In the past, they've done a very good job.”

Review by
09/01/2017

“I liked that they are courteous and professional. They just did maintenance on my air conditioning and heating. I would grade the overall experience with an A+.”

Review by
09/01/2017

“Service Specialties is my HVAC constructors in my home. They do a terrific job and I'm really happy with the service. I would grade the overall experience with an A+.”

Review by
09/01/2017

“It was through my warranty company that Service Specialties did the air conditioning maintenance. I would rate the overall experience with an A+.”

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