M.E. Flow, Inc.
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

M.E. Flow, Inc. has received 4.8 out of 5 stars based on 355 customer surveys.
5
287
4
55
3
7
2
5
1
1
8th year as a Best Pick Call
"We are family owned and operated and committed to carrying on the family tradition of excellence for our customers and employees. We are dedicated to always providing the best in service and satisfaction. The reasons customers used us in 1951 are still true today."

Scott Goulet | President
Company Information
Services Offered
M.E. Flow services, repairs, sells, installs, and offers preventative maintenance plans for furnaces, boilers, heat pumps, air conditioners, ductless mini-splits, and zoning systems. The company specializes in HVAC system replacements and offers financing and no-obligation estimates.
Warranty
The company offers a one-year warranty on all service work and a full ten-year warranty for new HVAC systems that includes parts.
Company History
M.E. Flow was established in 1951 by Millard Edward Flow and remains family owned.
Employee Information
M.E. Flow employs NATE-certified technicians. All employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company services all major brands of equipment and offers whole-home solutions for air cleaning and humidity management.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
12 Cardinal Park Drive
Leesburg, VA 20175
Hours
Mon
7:00 am - 10:00 pm
Tue
7:00 am - 10:00 pm
Wed
7:00 am - 10:00 pm
Thu
7:00 am - 10:00 pm
Fri
7:00 am - 10:00 pm
Sat
7:00 am - 10:00 pm
Sun
7:00 am - 10:00 pm
Licenses
#2701009873

Compiled Score:

M.E. Flow, Inc. has received 4.8 out of 5 stars based on 355 customer surveys.
5
287
4
55
3
7
2
5
1
1
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
09/13/2018

“after multiple attempts at repairing our system we were told we needed a new system. Had another company come in and they diagnosed the problem within minutes and replaced the necessary parts, a relay and a cooling fan motor. I have lost faith in this company.”

Review by
09/11/2018

“Dave did a great job and was very professional”

Review by
09/11/2018

“Yes, they were all good but the one I thought was exceptional was the man that worked hard to stop the water from coming into our house after it had been raining a few days.”

Review by
09/10/2018

No review comments provided

Review by
09/09/2018

No review comments provided

Review by
09/09/2018

No review comments provided

Review by
09/06/2018

“Had two visits recently, so not certain which one this is for—both were superb service!”

Review by
09/05/2018

“They do everything for me. I am not sure which visit this is about, but my answers would be the same for all of them.”

Review by
09/05/2018

“My house was 92 degrees and now its 72 degrees, they helped me tremendously.”

Review by
09/05/2018

“I had no problems with them at all.”

Review by
09/05/2018

“All areas met my expectations.”

Review by
09/05/2018

“The two guys who did the work was very good. They were very knowledgeable.”

Review by
09/04/2018

No review comments provided

Review by
09/04/2018

“All their techs have been good, I have two locations that they service and no complaints”

Review by
09/04/2018

“There are a few folks who I deal with each year. Names escape me. The dispatch tech is great. That guy is so nice.”

Review by
09/03/2018

No review comments provided

Review by
09/03/2018

No review comments provided

Review by
09/02/2018

“I have received nothing but great service from ME Flow. I've been using them for about a year and a half now and they are the best HVAC company I've ever used. As a first time homeowner there are so many things that you don't know and the technicians have educated every step of the way.”

Review by
09/02/2018

No review comments provided

Review by
09/02/2018

No review comments provided

Review by
09/02/2018

No review comments provided

Review by
09/02/2018

No review comments provided

Review by
09/02/2018

No review comments provided

Review by
09/02/2018

“The salesperson and installers did a good job. The installers also were very personable and had good senses of humor.”

Review by
09/01/2018

“They met my expectations in every area and exceeded them in professionalism and customer service. They all seem to have a solid knowledge of what was going on.”

Review by
08/31/2018

“I would like to recognize the guy that was just here to check it. He was so nice and always does a good job. He is an older man, I can't remember his name.”

Review by
08/31/2018

“M. E. Flow Inc. met all of my expectations.”

Review by
08/31/2018

“They were very persevering. They kept coming back and working on things until they found the problem.”

Review by
08/31/2018

“They were thorough in explaining every step and making sure we understood each thing.”

Review by
08/30/2018

No review comments provided

Review by
08/30/2018

“They are an excellent company. He could not find a filter and he had one of the guys come to bring one to him. I thought that was really nice because it saved me a trip to the store.”

Review by
08/30/2018

“They meet all of our expectations.”

Review by
08/30/2018

“They were timely and it did not take a long time. All in all, it was excellent. They have always been great!”

Review by
08/30/2018

“They exceeded all of my expectations.”

Review by
08/30/2018

“I think that he was very professional and willing to do the work on a hot day.”

Review by
08/30/2018

“After experiencing a lot of different contractors, what M.E. Flow did distinctly different made a difference. They had every technician that works there NATE Certified, not just the lead technician but all of them. They also have a strong check and balance process, so there was never one fellow or one fellow plus his understudy, there was always a team of at least three people. They always had someone stop by at least once a day to check the overall quality of the project and everyone was always checking each others work. All of the workers were able to speak up about an issue that was found no matter their rank in the company. It made all the difference in my opinion. If you don't ask these questions on the survey, then you won't get to the root of the opinions from people.”

Review by
08/30/2018

“They exceeded our expectations with heating and air conditioning.”

Review by
08/30/2018

“I've used them in the past for A/C work and I used them again to see what other services they offer.”

Review by
08/30/2018

“The quality of service exceeded my expectations.”

Review by
08/29/2018

No review comments provided

Review by
08/29/2018

No review comments provided

Review by
08/29/2018

No review comments provided

Review by
08/28/2018

No review comments provided

Review by
08/28/2018

No review comments provided

Review by
08/28/2018

No review comments provided

Review by
08/28/2018

No review comments provided

Review by
08/28/2018

No review comments provided

Review by
08/28/2018

“Our service technician, David Daniels, always provides us with excellent service.”

Review by
08/28/2018

“The guy who serviced the system was top notch.”

Review by
08/28/2018

“Thank you. When I see your van I feel good and know your staff did a good job.”

Review by
08/28/2018

No review comments provided

Review by
08/19/2018

“To date, I am more than satisfied with the quality and professionalism of both company employees.”

Review by
08/19/2018

“every one has been very good”

Review by
08/16/2018

“They met all my expectations.”

Review by
08/16/2018

“On time & pleasant”

Review by
08/15/2018

“I would recognize all five or six people that did the work for exceptional service. They were all so nice and polite. They did everything in a very professional way.”

Review by
08/15/2018

“I would recognize Dustin Searfos for exceptional service. He was awesome.”

Review by
08/15/2018

“I was satisfied with all areas. They are very professional. They answered all my questions, even when they may have been stupid, and told us what to do all of the time. They are outstanding.”

Review by
08/15/2018

“They were neat, and they did everything I expected.”

Review by
08/15/2018

“They met my expectations in everything.”

Review by
08/15/2018

“I was most satisfied with them being able to diagnose the problem quickly and also fix it quickly.”

Review by
08/15/2018

“I was most satisfied with the timeliness of the process and installation.”

Review by
08/15/2018

“The company overall is really great.”

Review by
08/15/2018

“I was most satisfied with the quality of the workmanship.”

Review by
08/15/2018

“Their plumbing services is not too good. They had to redo things several times. With some of the big systems, they seem to have to come back more frequently.”

Review by
08/14/2018

No review comments provided

Review by
08/13/2018

“All areas were wonderful”

Review by
08/11/2018

“They met my expectations with being on time.”

Review by
08/11/2018

No review comments provided

Review by
08/10/2018

No review comments provided

Review by
08/09/2018

No review comments provided

Review by
08/07/2018

No review comments provided

Review by
08/07/2018

“ME Flow sent a contractor out quickly- helping me decide if my leak was furnace or roof related during the rains.”

Review by
08/07/2018

No review comments provided

Review by
08/07/2018

“On time, explained what he did to fix problem.”

Review by
08/07/2018

“The cost to have a service man come to my house and inspect my two zones was a shock and totally excessive!! $649!! I will not use M.E. Flow for service in the future!”

Review by
08/03/2018

No review comments provided

Review by
08/03/2018

No review comments provided

Review by
08/03/2018

“Tech did the best he could”

Review by
08/02/2018

No review comments provided

Review by
08/02/2018

No review comments provided

Review by
08/02/2018

“Our service person was Jerry, and he did a wonderful job.”

Review by
08/02/2018

No review comments provided

Review by
08/02/2018

“I DON'T KNOW WHAT TO SAY ABOUT THIS. I HAVE HAD A NEW HVAC INSTALLED ABOUT 7 YEARS AGO AND IT HAD A DEFECTIVE PART IN IT. FINALLY THIS SUMMER CHECKUP, A YOUNG MAN WORKING FOR M. E. FLOW, MARK JERNIGAN, FOUND THIS PART AND REPLACED IT AND THEREFORE MY SYSTEM STARTED WORKING THE WAY IT SHOULD. HE WAS THE FIRST AND ONLY REPAIR PERSON THAT NOTICED THIS AND FIXED IT. I CANNOT BELIEVE THAT I HAD A HVAC SYSTEM PUT IN WITH A DEFECTIVE PART IN THE FIRST PLACE AND THAT IT WOULD NOT BE NOTICED FOR 7 SEVEN YEARS IS ANOTHER RED FLAG. I KEPT HAVING PROBLEMS DURING THOSE YEARS AND REPAIRMEN CAME OUT AND DID SEVERAL REPAIRS WHICH I PAID LABOR FOR AND NEVER WAS IT NOTICED THAT A DEFECTIVE PART IN THE SYSTEM EXISTED. I REALLY NEED TO SPEAK TO THE SERVICE MANAGER BECAUSE I BELIEVE I SHOULD BE COMPENSATED IN SOME WAY FOR PUTTING UP WITH A BAD SYSTEM FOR 7 YEARS.”

Review by
10/23/2017

“I think it was great. The estimate and the initial consultation was great. They explained the options and picked good options. The work guys came on time and got the work done when they said. Also, they cleaned up after themselves, which was great. They even followed up with the inspectors, got that done. It's all good. We hired them for three things: they did a water heater for us, they did an HVAC system, and they did one of those units. It was a special case, a Mitsubishi ductless split system, very cool technology. They get an A.”

Review by
10/23/2017

“Everything they've done for me in the past has been excellent. They've done a lot of everything, including the hot water heater, and they've always done good work. I'm just waiting on them to come out tomorrow to fix an outside spigot that they repaired a year ago which started to leak again. I'm just going to have them cut it out, put a new one, and be done with it. I'd rate them excellent.”

Review by
10/23/2017

“It was a very positive experience. I liked the availability, and the professional work of the people that have come out. They're very knowledgeable. When they said they were going to be here they were here in a timely fashion. They did the job right the first time. It was a good experience with them. They did HVAC work and then plumbing. I would give them an A.”

Review by
10/23/2017

“We're 100 percent satisfied.”

Review by
10/23/2017

“I'd give them an A overall. I don't remember any issues, so I'm sure the customer service and cleanliness were fine.”

Review by
10/23/2017

“They did air conditioning and heating work for me. I'd give them an A.”

Review by
10/23/2017

“They're just incredibly professional. They're always on time, and they work their tails off. They're just as good as I've ever seen. They did heating, air conditioning, and plumbing work. They get an A; It was definitely excellent.”

Review by
10/23/2017

“They were just very thorough and answered a lot of questions. They were completely knowledgeable whereas the other organizations I was working with were not. They were doing heating, cleaning, and repair. They're excellent—A.”

Review by
10/23/2017

“It's not totally positive, but it's somewhat positive. I don't think the plumbing inspection was very thorough. When they were doing the A/C check he told me I needed a new unit. I said I couldn't possibly afford one, and I said the Freon's just going to have to last until the winter. He said, 'OK but I hate for you to spend all this money on Freon just for it to go away.' I said, 'I can't possibly afford it.' Other than that they were OK. They're probably a B.”

Review by
10/23/2017

“They got the job done without any problems. They were doing air conditioning work, and I'd rate them a B. It's still working.”

Review by
08/30/2017

“They serviced our air and heating unit. They're always on time; they come when they say they're going to come. They don't oversell me on anything, and they've been an honest company so far. I'll give them an A+. They're excellent.”

Review by
08/30/2017

“They're the ones that came out and worked on our furnace. The person that came out was very easy to work with and very informative. Very polite. They get an A.”

Review by
08/30/2017

“It's just a regular maintenance contract inspection and service. It's on my air conditioning unit. They've had good communication. They've also been accurate and timely. They provide sound advice, not trying to gouge you out-of-pocket for stuff. I'd give them an A.”

Review by
08/30/2017

“I've had an overall positive experience with them, except last fall when they were supposed to come and get the furnace ready. They didn't come till January or February. I said, 'Never mind the furnace, time for the air conditioning.' They came later, so I hope they'll honor their word, and do my furnace this fall. They do air conditioning maintenance for me. They check it once a year, that and the furnace. They seem to be competent and work fine. They show up, and they do their job. I'll give them a good grade—B.”

Review by
08/24/2017

“I got a completely new HVAC system and they installed a separate spit unit to replace a 30-year-old furnace and air conditioner. They were retailing a product which had really good reviews. They were on time. They were very careful, knowledgeable people, and they did really good work. I mean, everything worked right the first time. I'd give them an A+ overall. I was particularly impressed with how careful they did the installations and made sure everything was perfectly lined up with the split unit and everything else.”

Review by
08/24/2017

“I think they did something with my air conditioning. Some kind of repair or something. I'm good with them. I liked the services, time and quick, and I think it's all good. It was only one time I got the service, and it was good. I was happy with that. Quality was good. The only thing is I sent a check and it got lost. They lost the check. Then later after, they asked me to do a new check. I don't know what happened, but that was the only thing and, you know, when you have your budget and then you have to think about money that you weren’t thinking in that month, then that makes a big difference. Things happen, but that was the only thing. I'd give them an A overall.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: