M.E. Flow, Inc.
Air Conditioning & Heating
Hours of Operation
Business Address
12 Cardinal Park Drive
Leesburg, VA 20175
Company Details
Services Offered
- Boilers
- Commercial HVAC Services
- Ductless Mini-Split Installation
- Furnace Repair, Installation, and Replacement
- HVAC System Repair, Installation, and Replacement
- Heat Pump Repair, Installation, and Replacement
- Zoning Systems
Services Not Offered
Not specified
Minimum Job
Not specified
Warranty
- 1-year warranty on service work
- 10-year parts-inclusive warranty on new HVAC systems
Additional Information
Employee Information
- Background Checked
- Drug Tested
- Marked Vehicles
- NATE-certified Technicians
- Wear Uniforms
Insurance Coverage
General Liability Insurance
Workers' Compensation Insurance
Company History
Distinctions
Not specified
About this company
"We're thankful to our customers for letting us serve them over the years. We believe they stay with us and refer their friends to us because of the foundation the business was built on by previous generations. M.E. Flow has many long-term customers who tell us they use us because they like that it's a family business: one of honor and integrity."
— Scott Goulet, GM
License
2701009873
Ratings & Reviews
Compiled Score:
M.E. Flow, Inc. has received 4.7 out of 5 stars based on 576 customer reviews. Learn about Our Research Process.
Marquita Adams
4 months ago
Somehow my comments didn't post. I've been with M.E. Flow(Airplus) for about 10 years and have never experienced the incompetence to this level before. Technicians would lie on their report and state they have visited but did not. Yesterday, one came by and told me he was at the other garage. I told him he was at the wrong garage and go to the correct one. The line went quiet so I went in the heat to meet him. I texted him the instructions and called several times. All of a sudden I get a text asking how was the service. I once again had to call and the rep said the technician tried to tell me he could not go in the garage. This technician blatantly lied because I couldn't get him to pick up his phone. He could have easily parked on street or answered my text. As I type, a very competent technician is finally fixing my hvac during the hottest days of the year. It's safe the say that M.E Flow has lost my business. Before I get a lukewarm apology from the owner, they need to hold the employees accountable.
Hawthorn Condominium
a month ago
Extremely disappointing experience. We had an appointment scheduled for a specific date. No one called, no one showed, and no explanation was provided. I then contacted the company myself to reschedule. A second appointment was set for the following week, and the exact same thing happened again — no call, no technician, and no communication. Trying to get an update was just as frustrating. While attempting to find out whether anyone was actually coming, I spent nearly 20 minutes on hold with no meaningful update. Missing one appointment without notice is bad enough. Missing two separate appointments, both without any communication, reflects a serious lack of organization, follow-through, and respect for the customer’s time. For a company that presents itself as a professional service provider, I expected significantly better. Based on my experience, the communication and reliability were nowhere near the standard I would expect from a company of this caliber. Very unprofessional and extremely disappointing.
Antonio's Opinion
7 months ago
I am a former AIR PLUS customer that transitioned to M.E. Flow. They seem to have a lack of balance in skilled technicians. On a side note, they seem to really want to sell you a new HVAC if yours has some years on it, no matter how well it's performing. I once had humidifier replacement service done, and the tech that came out was A+. Later I'd have a tech come out to investigate an error that was popping up on the thermostat, when we began using it again on the first hot day of the year. I told the tech the issue, and the tech went out and looked at the outdoor unit 5 minutes and said that the system board was out and that my AC needed to be replaced because the system is old and the board can't be purchased anymore . I asked him to show me the problem, I had to see it with my own eyes before facing this kind of cost. Upon looking at the board, I noticed that the error indicator light was flashing in a pattern. I asked what it meant and the tech told me it's a standby light. The tech called another gentleman to come over to quote me for a new HVAC (from $15k~$23k). He was there before we made it to the front yard. I found it odd that he was so close already. Well, none of this felt quite right, my unit worked fine last year with no issues, and my spider sense was going nuts. While it is possible, I had trouble believing the AC system board failed while not being used. So I called another company to come out for a second opinion. They came in and first thing they did was check system logs. Turns out those flashing lights was an error code. I had a slight refrigerant leak and the compressor triggered pressure errors and halted the system as a self-preservation measure. The leak got addressed and they refilled the unit. I've been up and running ever since. Saved thousands of $$$. Lesson to all, trust your gut and if you have doubts sometimes it's worth the cost to get a second opinion before spending thousands of dollars. I won't be renewing my maintenance agreement with this company.
candy apple
12 months ago
STAY AWAY! This company sold us an overpriced HVAC/Humidifier which continued to have issues all year long. Including flooding into our rec-room, damaging our carpet and walls. Management lied about compensating us for our out of pocket expenses. It's been six months and manager Ed Collins repeats the same lies over and over, that's when he's made to return out calls. Mostly he sends us to his voicemail. No compensation, no accountability, completely unacceptable!
Herb Eggert
4 months ago
I've been a customer for over 10 years, but I can no longer recommend. My last 5 service appointments have all had issues. Twice they cancelled on me the day of and have not arrived within the 4 hour window they provide. Today I had an 8-12 window, tech just showed up at 3:55. No respect for customers' time. Their techs are always nice, and the service is fine, but not worth the scheduling hassles. I regret paying the S250 annual service agreement and will surely explore other options for next year.
Service Area
M.E. Flow, Inc. serves 43 cities in the Northern Virginia area.
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Cities Served
M.E. Flow, Inc. FAQ
Services
Hours of Operation
Business Address
12 Cardinal Park Drive
Leesburg, VA 20175
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