John Nugent & Sons
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

John Nugent & Sons has received 4.7 out of 5 stars based on 243 customer surveys.
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8th year as a Best Pick Call
"As a family-owned-and-operated company in business for 44 years, we are committed to delivering the best service. From our friendly office staff to our trained and certified technicians, we are dedicated to providing complete customer satisfaction. We stand behind all of our work and treat each customer like family."

Patrick Nugent | President
Company Information
Services Offered
John Nugent & Sons is a full-service air conditioning and heating company offering residential and light commercial sales, service, repair, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, geothermal systems, and other home comfort equipment, in addition to standby whole-house generators.
Warranty
The company offers a one-year warranty on repairs and up to a ten-year warranty on labor and parts on new equipment installations.
Company History
John Nugent founded the company in 1975 with his sons Patrick and Stephen. John Nugent & Sons remains family owned and operated.
Distinctions
The company is a Carrier Factory Authorized Dealer and a Carrier President's Award winner.
Employee Information
Technicians are NATE-certified and undergo background checks, drug testing, and factory-authorized training.
Areas Served
Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
45921 Maries Road
Sterling, VA 20166
Hours
Mon
7:00 am - 5:00 pm
Tue
7:00 am - 5:00 pm
Wed
7:00 am - 5:00 pm
Thu
7:00 am - 5:00 pm
Fri
7:00 am - 5:00 pm
Sat
8:00 am - 12:00 pm
Sun
Closed
Licenses
#2705004543

Compiled Score:

John Nugent & Sons has received 4.7 out of 5 stars based on 243 customer surveys.
5
199
4
25
3
12
2
7
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/30/2019

No review comments provided

Review by
09/30/2019

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Review by
09/30/2019

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Review by
09/30/2019

“When I had my HVAC replaced this year, the workers were really good. They had to take some extra time to get the temperature right in the system and they went above and beyond to get it right.”

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

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Review by
09/30/2019

“The plumbers who came out were great.”

Review by
09/29/2019

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Review by
09/25/2019

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Review by
09/24/2019

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Review by
09/24/2019

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Review by
09/24/2019

“I purchased two HVAC systems from John. I needed a good quality large unit for upstairs; I have a fairly large house. The first unit was the upstairs unit. We were having trouble cooling the upstairs, so they sold me a huge unit. It turns out it was not cooling the upstairs. It was the ductwork that was not cooling it, and it did not matter what they put upstairs, it would only cool the master bedroom suite. They did not tell us that even though they had been upstairs and knew it. When they went to replace our downstairs they wanted to sell us the same kind of unit because it was what we had upstairs as well when a regular unit would have been just as good. I felt like they were not honest with me. They were trying to get away with something. They were trying to scam me. Also, when they came to do the work, they ruined my carpet. They brought in a bunch of mud and debris. I had to call John Nugent & Sons and inform them that their people were not careful. Usually, people put booties on their feet, so they had to come back and clean my carpet. It was not a good experience at all. I've had to renew contracts with them for maintenance because they hold the service contracts for both units. I feel like the hold me hostage.”

Review by
09/23/2019

“I don't have the name of the electrician that came to our house but I enjoyed working with him. It was a minor repair that I probably could have done myself if I knew what to do. I appreciated his willingness to show and explain to me the problem.”

Review by
09/23/2019

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Review by
09/23/2019

“They meet my expectations and have for several year, so I keep using them.”

Review by
09/23/2019

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Review by
09/23/2019

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Review by
09/23/2019

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Review by
09/23/2019

“Anything they've ever done for me has always been great.”

Review by
09/23/2019

“John Nugent & Sons were good.”

Review by
09/23/2019

“The girls that answer the phone are absolutely fabulous. They are so nice and so fun. I usually make a little joke with them, and they joke a little back. I just can't tell you enough how happy I am.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

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Review by
09/23/2019

“They met in all areas.”

Review by
09/23/2019

“Todd knows the systems really well and he loves my dog. I trust him to keep the dog from running out of the yard! He is very courteous, kind, respectable, and knowledgeable. He's like part of the family!”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

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Review by
09/23/2019

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Review by
09/23/2019

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Review by
09/23/2019

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Review by
09/23/2019

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Review by
09/23/2019

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Review by
09/23/2019

“Customer interaction was great.”

Review by
09/23/2019

“They kept the furnace, heat pump, and humidifier working fine.”

Review by
09/21/2019

“I can't remember their names but everyone that came out was great.”

Review by
09/21/2019

“all my services have met and exceeded my expectations even when they had to replace the entire unit. I was extremely satisfied with the technicians who did the job.”

Review by
09/20/2019

“Good, fast service”

Review by
09/20/2019

“Replacement and maintenance of HVAC equipment primarily and plumbing upgrades”

Review by
09/20/2019

“Wish I knew some names. Your telephone receptionist is outstanding. I can't find names on the bills.”

Review by
09/20/2019

No review comments provided

Review by
09/19/2019

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Review by
09/19/2019

“In fact, I have.”

Review by
09/19/2019

“20+ years of experience with Nugent.”

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

“Ray Carroll”

Review by
09/19/2019

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Review by
09/19/2019

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Review by
09/19/2019

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Review by
09/19/2019

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Review by
09/19/2019

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Review by
09/18/2019

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Review by
09/18/2019

“Mark Ardizzione and Michael Sewell”

Review by
09/18/2019

“They always solve my problem immediately when it is needed.”

Review by
09/18/2019

“I always know that I am going to get great folks who I am comfortable having in my home and around our dogs & cats.”

Review by
09/18/2019

“They are reliable and prompt.”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“Everything.”

Review by
09/18/2019

“Carlo was great”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

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Review by
09/18/2019

“Very professional services and a satisfactory solution to our HVAC needs was installed. We have been very satisfied by their follow up and responsiveness since the installation in 2015.”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“Always professional, never sells a product or service.”

Review by
09/18/2019

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Review by
09/18/2019

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Review by
09/18/2019

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Review by
09/18/2019

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Review by
09/18/2019

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Review by
09/18/2019

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Review by
09/18/2019

“The company is efficient, knowledgeable, and responsive.”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

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Review by
09/18/2019

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Review by
09/18/2019

“Employees are uniformly friendly and professional, both the technicians and office staff.”

Review by
09/18/2019

“No charge for continued visits”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

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Review by
09/18/2019

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Review by
11/26/2018

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Review by
11/26/2018

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Review by
11/26/2018

“They do good work, have very good employees, and are very clean and very considerate.”

Review by
11/26/2018

“John Nugent & Sons exceeded my expectations. They got back to me and took care of a couple of items very quickly and professionally for me. I was selling my house and we were closing. Everything passed but at the last minute, I was going to the doctor to have a minor surgical procedure and I got contacted by the people for the closing. I was in the parking lot waiting and I called Nugent and left a message because it was before they even opened. They got back to me and we got it taken care of that day. It was unbelievable! I was getting ready to close on my home and on the last day, I called them to fix those items, and they took care of those for me and we closed the next day.”

Review by
11/26/2018

“John Nugent and Sons has been taking care of my home since 1996. Prior to that in 1970, they took care of a different house for me. The founder of the company John Nugent took care of my house in Falls Church. They have done all my plumbing and took care of a forty-year-old boiler for me and replaced it. They have also done all of my air conditioning work. They have done just about everything for me.”

Review by
11/16/2018

“The issue happened on the 4th of July. They were the only company I got in touch with that could come out. I have someone 95 years old in the house and they understood that I couldn't have the extreme temperatures we were having in the house. They went out of their way to find a technician to arrange his schedule to take care of it for me.”

Review by
11/16/2018

“I just feel like their responses are quick and I feel like their level of knowledge is great. They are not looking to exploit you for the highest end job and they are always there to provide a good level of service to meet your needs. I trust them and they are very honest and have integrity. The price point I would say is at the midpoint but its worth it because I think the level of service and trust I have with them is wonderful.”

Review by
11/16/2018

“I would like to recognize the lead installer for his exceptional service. He was amazing.”

Review by
11/16/2018

“I would like to recognize the serviceman at John Nugent & Sons for his exceptional service. He did a wonderful job.”

Review by
11/16/2018

“The areas in which John Nugent & Sons exceeded my expectations was in their excellent workmanship and how they're friendly, knowledgeable, and informative servicemen.”

Review by
11/16/2018

“I would like to recognize the technician who came out to my home for his exceptional service. He was absolutely wonderful.”

Review by
11/16/2018

“They are really great. The guys are really great at diagnosing the problems. They don't have to spend a lot of time; they come in, they know. They're very professional. They're really good at figuring out what the problem is. They often have the parts on the truck. It's very matter of fact. They really excel at that.”

Review by
11/16/2018

“They're always on time and they always call first. They do an excellent job and explain everything to you.”

Review by
11/16/2018

“I was most satisfied with the customer service and their prompt responses if you have an issue.”

Review by
11/16/2018

“They have only come out one time so I really don't have a good basis on them yet. I haven't had enough experience with them.”

Review by
11/12/2018

No review comments provided

Review by
11/12/2018

“John Nugent & Sons did an outstanding job!”

Review by
11/12/2018

“I was satisfied overall.”

Review by
11/06/2018

No review comments provided

Review by
11/06/2018

“The plumber that was here about two months ago, I can't remember his name but it should be in your records. He was awesome! Also we are a very, very, very big fan of the lady in marketing, Erika.”

Review by
11/06/2018

“I would like to recognize Jason for his exceptional service.”

Review by
11/06/2018

“They have great quality in their work.”

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