John Nugent & Sons
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

John Nugent & Sons has received 4.8 out of 5 stars based on 194 customer surveys.
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8th year as a Best Pick Call
"As a family-owned-and-operated company in business for 44 years, we are committed to delivering the best service. From our friendly office staff to our trained and certified technicians, we are dedicated to providing complete customer satisfaction. We stand behind all of our work and treat each customer like family."

Patrick Nugent | President
Company Information
Services Offered
John Nugent & Sons is a full-service air conditioning and heating company offering residential and light commercial sales, service, repair, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, geothermal systems, and other home comfort equipment, in addition to standby whole-house generators.
Warranty
The company offers a one-year warranty on repairs and up to a ten-year warranty on labor and parts on new equipment installations.
Company History
John Nugent founded the company in 1975 with his sons Patrick and Stephen. John Nugent & Sons remains family owned and operated.
Distinctions
The company is a Carrier Factory Authorized Dealer and a Carrier President's Award winner.
Employee Information
Technicians are NATE-certified and undergo background checks, drug testing, and factory-authorized training.
Areas Served
Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
45921 Maries Road
Sterling, VA 20166
Hours
Mon
7:00 am - 5:00 pm
Tue
7:00 am - 5:00 pm
Wed
7:00 am - 5:00 pm
Thu
7:00 am - 5:00 pm
Fri
7:00 am - 5:00 pm
Sat
8:00 am - 12:00 pm
Sun
Closed
Licenses
#2705004543

Compiled Score:

John Nugent & Sons has received 4.8 out of 5 stars based on 194 customer surveys.
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163
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20
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6
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/26/2018

No review comments provided

Review by
11/26/2018

No review comments provided

Review by
11/26/2018

“They do good work, have very good employees, and are very clean and very considerate.”

Review by
11/26/2018

“John Nugent & Sons exceeded my expectations. They got back to me and took care of a couple of items very quickly and professionally for me. I was selling my house and we were closing. Everything passed but at the last minute, I was going to the doctor to have a minor surgical procedure and I got contacted by the people for the closing. I was in the parking lot waiting and I called Nugent and left a message because it was before they even opened. They got back to me and we got it taken care of that day. It was unbelievable! I was getting ready to close on my home and on the last day, I called them to fix those items, and they took care of those for me and we closed the next day.”

Review by
11/26/2018

“John Nugent and Sons has been taking care of my home since 1996. Prior to that in 1970, they took care of a different house for me. The founder of the company John Nugent took care of my house in Falls Church. They have done all my plumbing and took care of a forty-year-old boiler for me and replaced it. They have also done all of my air conditioning work. They have done just about everything for me.”

Review by
11/16/2018

“The issue happened on the 4th of July. They were the only company I got in touch with that could come out. I have someone 95 years old in the house and they understood that I couldn't have the extreme temperatures we were having in the house. They went out of their way to find a technician to arrange his schedule to take care of it for me.”

Review by
11/16/2018

“I just feel like their responses are quick and I feel like their level of knowledge is great. They are not looking to exploit you for the highest end job and they are always there to provide a good level of service to meet your needs. I trust them and they are very honest and have integrity. The price point I would say is at the midpoint but its worth it because I think the level of service and trust I have with them is wonderful.”

Review by
11/16/2018

“I would like to recognize the lead installer for his exceptional service. He was amazing.”

Review by
11/16/2018

“I would like to recognize the serviceman at John Nugent & Sons for his exceptional service. He did a wonderful job.”

Review by
11/16/2018

“The areas in which John Nugent & Sons exceeded my expectations was in their excellent workmanship and how they're friendly, knowledgeable, and informative servicemen.”

Review by
11/16/2018

“I was most satisfied with the customer service and their prompt responses if you have an issue.”

Review by
11/16/2018

“I would like to recognize the technician who came out to my home for his exceptional service. He was absolutely wonderful.”

Review by
11/16/2018

“They are really great. The guys are really great at diagnosing the problems. They don't have to spend a lot of time; they come in, they know. They're very professional. They're really good at figuring out what the problem is. They often have the parts on the truck. It's very matter of fact. They really excel at that.”

Review by
11/16/2018

“They're always on time and they always call first. They do an excellent job and explain everything to you.”

Review by
11/16/2018

“They have only come out one time so I really don't have a good basis on them yet. I haven't had enough experience with them.”

Review by
11/12/2018

No review comments provided

Review by
11/12/2018

“John Nugent & Sons did an outstanding job!”

Review by
11/12/2018

“I was satisfied overall.”

Review by
11/06/2018

No review comments provided

Review by
11/06/2018

“The plumber that was here about two months ago, I can't remember his name but it should be in your records. He was awesome! Also we are a very, very, very big fan of the lady in marketing, Erika.”

Review by
11/06/2018

“They have great quality in their work.”

Review by
11/06/2018

“Regarding some electrical work, they came out and fixed it without even charging me for it. I thought about it later and thought that when an electrician tells you that you need something done, you kind of have to take their word for it, so he easily could have exaggerated the problem and made a couple hundred dollars for the company. Instead, he didn't charge me at all. They are very trustworthy and honest, definitely worth the expense.”

Review by
11/06/2018

“I met at least 5 technicians and the were all very helpful and professional. But the one that stands out the most was Ben. I'd like to recognize Ben for his exceptional service.”

Review by
11/06/2018

“I would like to recognize Jason for his exceptional service.”

Review by
11/06/2018

No review comments provided

Review by
11/06/2018

“I am happy with the 2 burner furnace system that was installed.”

Review by
11/05/2018

“They have done everything from AC and heat to the water system.”

Review by
11/05/2018

“I would like to recognize Patrick Nugent for his exceptional service.”

Review by
11/02/2018

“Well, all I can judge by is the customer service and basically, the staff, the technicians, that came to the house in terms of their personalities and how cordial they were. I am not a technician, I cannot rate the level of work done but their presentation, management, and marketing along with their staff, I would give them a five.”

Review by
11/02/2018

“They did not exceed, but I am satisfied with the work that they did.”

Review by
11/02/2018

No review comments provided

Review by
11/02/2018

“They met all my expectations.”

Review by
11/01/2018

“They came out quickly and met the expectation of going in and diagnosing and taking stuff apart and figuring out what wasn't working. So that's a plus.”

Review by
11/01/2018

“They should offer more input on fixing the problem rather than having you spend $800 on a system that was old and prone to problems.”

Review by
11/07/2017

“I had a positive experience.”

Review by
09/19/2017

“They were responsive. I thought it was a good deal. They did work on the heating and A/C unit. I'd give them an A overall.”

Review by
09/19/2017

“They've come out for air conditioning, heating, and plumbing. I'd give them an A overall.”

Review by
09/19/2017

“We've been with them for years and they've always been reliable. We're satisfied with them. They do both the A/C and the heating. I'd give them an A overall. I'd recommend them to people.”

Review by
09/19/2017

“They're just courteous. They're responsive. They're just an all around great company. They've done A/C and electrical work. I'd give them an A+. I recommend them all of the time.”

Review by
09/19/2017

“I liked the professionalism of the technicians and their ability to work with the homeowner. They replaced my HVAC system. Overall, I would give them an A+.”

Review by
09/19/2017

“They are wonderful. We absolutely love them. They're here all of the time. The last time they installed a water heater. I would give them an A overall.”

Review by
09/19/2017

“I've always had a great experience with them. We have Julio who comes and helps us. He's wonderful. There was a guy that was before him who was wonderful, but he left the company. We've always been very happy with them. They worked on the HVAC. The first guy installed a new thermostat. That was shortly after we moved in. He installed a return vent in our basement. Those are the only two things they've done besides just service our heating and air conditioning. I'd give them an A+ overall. They always call when they're on their way so I know to be expecting them. I make sure that I'm home when they get here.”

Review by
09/19/2017

“We had one bad experience with one technician, but when I complained about it they handled it appropriately, and we haven't had any problems with any of the other ones. We've been customers of them since 2006. We only use them for HVAC stuff. I would give them an A- overall. They're usually actually pretty much on time. They're excellent about their cleanliness. I would recommend them, but I would tell them to avoid the one technician that we had.”

Review by
09/19/2017

“I liked everything about them. They're very efficient and nice. They did different things for me. There was a problem with it, so they were fixing that. They've serviced my HVAC system a number of times. We've used them a number of times and we've been happy with them. Overall, I would give them an A+ for the experience.”

Review by
09/19/2017

“They came out and installed the new heat exchanger. They had come out and serviced it. They did not install the original one. They had serviced it a couple of times. We were very satisfied with their service. So when it came time to replace it, we selected them. I'd give them an A for the experience.”

Review by
09/19/2017

“They oversight our air conditioner and heating. They're very good. They're very responsive and they do a good job. I think it was three years ago, I brought a new heating unit, so they've been doing the service on that. They're very good. Overall, I would give them an A. I have recommended them.”

Review by
09/19/2017

“They did fine. They were prompt. They were servicing the HVAC system for me. I'd give them a B overall.”

Review by
09/19/2017

“It was fine. They did air conditioning work. Overall, I would give them a C because of the pricing.”

Review by
09/19/2017

“I had two HVACs in a home that they came to. There was just a lot of complaining about how they were going to get to the second HVAC versus when I talked to my neighbors they had other companies who came, and it was just normal routine for them. It wasn't necessarily that the service they provided wasn't adequate, but it was just more of the attitude. Overall, I would give them a C.”

Review by
09/19/2017

“I wasn't that happy with their service. I paid one hundred dollars for them to come out and check out the system to figure out the problem. The guy showed up late, spent five minutes on my system, and then was trying to tell me that the system that I put in two years ago, the parts were already falling apart. It just happened right after the warranty expired so I was not happy. I didn't go with them. I'd give them a D overall. They didn't really do work. My experience with them was not that positive. Their customer service was not bad. Getting the appointment was not difficult. It's just the technician that I dealt with was not that great. I would not recommend them.”

Review by
09/19/2017

“The guy was a helluva nice guy, but there's no reason that guy should have been out here because they screwed up the original installation. I'm furious with them. I think that those guys should wear a mask and carry a gun because they're bandits. They should not have charged me $85 for the service call and the dumb son of a gun that installed our original air conditioning unit had the condensation drain draining into the foundation that caused me a $6,000 repair after two years of water leakage. They did the drainage into the foundation that cost me a huge repair before I could sell my house. If they ever get near my house again, I'd pursue legal action. If they don't make it right, I will bring legal action. I'd give them a D. I felt like the guy was very nice to my wife. They left a freaking extensive mess. They compromised the foundation of my house. I got a huge repair on the foundation of my house. I wouldn't recommend them. They don’t stand behind their work. I would send them to an enemy. I'd send them to North Korea. They need to know what they've done to my house and they did not stand behind it. They need to stand behind their work.”

Review by
09/16/2017

“Everything was very good. They gave me a head's up when they were coming. It was easy to schedule the appointment. They contacted me within a sufficient time so I could be ready for them. He went right to work. He gave me a briefing on the status of my unit, made some suggestions on making improvements if I wanted it, but he didn't push it. I had them on an annual contract and they maintained my heating and cooling systems. They actually installed them too. Many, many years ago, they did basic electrical work for me. More recently, some plumbing. The same thing, good work habits, and making sure they don't leave a mess behind. I'd give them an A+.”

Review by
09/16/2017

“They're on time. They're professional and they seem to know what they're doing. They did plumbing, electrical, and installed a hot water heater. They've also worked on HVAC. They installed different outlets and they installed different overhead fixtures. They had to replace some parts in the HVAC system. They're definitely an A. The quality of the work is great. It's working! They're always on time. They were always clean and cleaned up after themselves. As far as I can tell, their expertise is excellent.”

Review by
09/16/2017

“I do property management so I've had several experiences with them, and all but one, it has been very positive. They did heating and cooling and plumbing. They replaced one unit. They did basic work on a hot water heater. I'd give them an A overall. I only had one experience with one particular repairman that was not good, and I did tell them about it. I won't ever have him come again.”

Review by
09/16/2017

“They are responsive. Their work is good. They've done repair work and they've done an entire HVAC system. They always get an A+. Their punctuality, cleanliness and expertise are all excellent. I'd be extremely likely to recommend them.”

Review by
09/16/2017

“They've done a lot of work for me in the past. They replaced my A/C system. I'd give them an A+. They replaced my heating and air system. They did a whole home generator for me.”

Review by
09/16/2017

“They were timely and on time, but every time we used them it seemed like a week later something else would go wrong with our unit. They did heating and air conditioning and some plumbing too. We didn't have any problems with plumbing. It was our heating and air conditioning unit. They did general maintenance and every time they came to do the twice a year checkup, literally a week later there was always something wrong. Now that we've stopped doing the maintenance, we haven't had anything wrong in years. We had a dishwasher that exploded. I'd give them a B- overall. They had good customer service.”

Review by
09/15/2017

“So far, the workers that I have that come out here are very positive and friendly. They put things over their shoes so they don't drag in stuff. I have a yearly contract with them for my heating and air conditioning unit. They've done some electrical work. They put in new smoke detectors that have the other gas thing in them. I'd give them an A-. The quality of work is very good. The customer service is usually good. Once in a while they forget to call me and remind me of an appointment. They always come in the window that they say. They clean up after themselves very well. When I ask them questions they seem to know the answers. If someone asks, I would recommend them.”

Review by
09/15/2017

“It was a combination of things. They always do very good work, extremely conscientious about doing it the right way. They always do a little bit more than is necessary just to make it done right. They are clean. It always looks great when it's done, and have been very responsive. I've just been very pleased with them. They did plumbing and electrical and HVAC. Most recently, they installed a new hot water heater. They did a heavy upgrade of our electrical system, so they replaced a whole circuit panel and they basically rewired the circuit in the power end of the house. They actually replaced our heater and air conditioner over a couple of years. I'd give them an A+. I actually have recommended them quite a bit.”

Review by
09/15/2017

“Nugent has been, in terms of responding to things, quite helpful. I have no argument with Nugent. They got here, they were very efficient, and I had no complaints. When they were finished, they explained things, and off they went. I saw their vehicle in a housing complex where we live, and I thought anybody here who uses them must like their work. I found out from a neighbor, that was the case. I'd give them an A overall.”

Review by
09/15/2017

“Generally, they've been responsive when I've needed help from them and their quality of service has always been good. They've installed a generator. They've replaced an air conditioner/heater unit, and they've provided service to them. I'd give them an A.”

Review by
09/15/2017

“We've had some of the My Plumber people come, and we were very unsatisfied with them. So, the next time we needed something done I called John Nugent, and they were way better. It was air conditioner work. I'd give them an A. They were very good.”

Review by
09/15/2017

“I've been working with them for years. They're reliable. They do what they say they're going to do. They do heating and air conditioning. They've done plumbing work. They unclogged a toilet. They cleaned the HVAC system and put in a new air conditioning. I would give them an A overall.”

Review by
09/15/2017

“Their approach to doing the system made it much more efficient. The professionalism of the salesman and all of the technicians who come to do the service made it a positive experience. They did my HVAC replacement in my house, as well as the annual maintenance for me. I'd give them an A+ overall. I'd be very likely to recommend them.”

Review by
09/15/2017

“They were honest and did the job correctly and gave me many options for what to pay and what not to pay. They did heating and air conditioning. They replaced a fan and a couple of other items. I'd give them an A-.”

Review by
09/15/2017

“They were good. They were just pleasant, had good demeanor, and did the work quickly and efficiently. They just did a regular HVAC maintenance. I've been using them for a couple of years. I would give them an A.”

Review by
09/15/2017

“I think they were on time and fair in price. They installed our new heating system. I think they were fine. I'd give them an A+. I would recommend them.”

Review by
09/15/2017

“They were very responsive.”

Review by
09/15/2017

“They did work on a heat pump. I'd give the experience a B+.”

Review by
09/15/2017

“They're prompt and they do good work. They do my annual maintenance for the heating and air conditioning. Last year they replaced my air conditioner and furnace. I'd give them a B. I did have one other service done by them that was not good. They repaired a gas fireplace. The technician recommended I replace a bunch of parts because the fireplace wasn't working. It was going to be a $300 charge plus the visit. Then I actually called another place that specializes in fireplace and he came out and fixed it and he said none of those things needed to be replaced, and he was right. The customer service was good.”

Review by
07/31/2017

“They're a wonderful, trustworthy, and professional company in every way. They always service my heating and air conditioning. They make adjustments, check, clean, and service on a regular service agreement. I have one regular fellow that I see twice a year. I would give them an A, absolutely. I recommend them all of the time. I'm a realtor and I always try to promote them because I know how good they are.”

Review by
07/31/2017

“I had them come out for two separate things. The first time I had them come out and do some plumbing. They did an excellent job. They were timely and efficient. The job was completed, and our problem was corrected. The second job was the air conditioning unit. I think there was a part that needed to be replaced, and they replaced it. We actually ended up replacing the whole unit later on down the road after that visit, because it was an old system. It had the old Freon that could not be replaced any longer. It could've been, but it would've been extremely expensive. I'd give them an A.”

Review by
07/31/2017

“I love that company. I think they're really good. They have good customer service, and they do a good job. They redid our HVAC. They put a new hot water heater in. They put a brand-new sump pump in and redid the messed up job that the builder did. Everything is working up to my standards now. I'd give them an A. The quality of work and customer service is very good.”

Review by
07/31/2017

“I like them a lot. They explained it to me, what's going on, gave me options, and it all worked out well. They gave me the situation, good situational areas, so I liked them. They did a revamp of one of my A/C units, put in some more Freon. I'd give them an A overall.”

Review by
07/31/2017

“They're courteous. They're always on time. They're careful. They're efficient. The last work that they did for us was the inspecting of our air conditioning. I'd give them an A overall.”

Review by
07/31/2017

“They did some air conditioning annual maintenance. Everything is working up to our standards. I'd give them an A. They came on time. I'd for sure recommend them.”

Review by
07/31/2017

“It was fine. They provided routine servicing of my air conditioning. They keep changing the settings of what my fan should be. Different techs don't know. One tech comes out to do the work for me. I'd give the last trip a B overall. I have not been as impressed lately. I'm trying to figure out their expertise. Why are two different techs resetting my fans to different speeds and charging me to do it. They have to get it right and keep it there.”

Review by
07/26/2017

“They did what they said they were going to do, and I haven't had any problems with the installation. I've used them in the past. I had an air conditioner unit put in. It was better than before I had a malfunction. It was an equipment that was not theirs. So, they replaced it and I'm happy. Their customer service was terrific. They were very cordial and professional. Overall, I would give them an A. They answered all of my questions and everything was good.”

Review by
07/26/2017

“They've always done very good work for us. Their customer service made it positive. They showed up when they said they were going to show up. They were very punctual about the appointments that we made and very courteous once they got here. I'd give them an A overall.”

Review by
07/26/2017

“Their routine for preventative maintenance makes them outstanding to me. They're always on time. They do good work. They're trustworthy. They did preventative maintenance on two air conditioning units. They're an A. They're the best. They cleaned up everything.”

Review by
07/26/2017

“I'm perfectly happy with them. We liked that they were available and we knew them from other work. They take care of the maintenance on our system. We have our cooling system and heating system at our house, and they take care of that. I'd give them an A-. I've recommended them.”

Review by
07/26/2017

“The technician was knowledgeable and very forthcoming, good advice, and did the work promptly. It was a regular maintenance job. They did HVAC work. I'd give them an A for the overall experience. I'd be very likely to recommend them.”

Review by
07/26/2017

“I've known them for a long time and they always get there on time. They always call me back. They always take care of everything. They service my HVAC stuff and all of my stuff like that. Their customer service overall is excellent. I'd give them an A overall. They do my mom's work too. I recommend them all of the time.”

Review by
07/26/2017

“We just haven't had a problem with them. A neighbor was with Nugent and recommend them. We’ve been with them for the last few years. They've put in a water heater. We have a regular air conditioning furnace checkup every year. Their customer service, overall, is very good. I'd give them an A.”

Review by
07/26/2017

“We've had him do any of our work. The actual work and the way they cleaned up made it positive. They put a new air conditioner in here and they've done different things, like clogged sinks. Anytime we have a problem, we call the Nugent company. I would give them an A+ overall. I'd be likely to recommend them.”

Review by
07/26/2017

“They did multiple things for us. They've done some plumbing work. They did air conditioning work, which was the last thing I think they did. They were friendly. They explained what they were going to do. They told us the cost and the costs were reasonable. I would give them an A. I've actually recommended them already.”

Review by
07/26/2017

“I always have a positive experience with them. They show up on time. They're friendly. They do good work. They installed a new air conditioning unit. I'd give them an A overall.”

Review by
07/26/2017

“It was fine. They were reliable. They did regular routine maintenance. The customer service was fine. I would give them an A overall.”

Review by
07/26/2017

“They showed up on time. They called first, and they were friendly. We didn't have any problems, but they were just good troubleshooters. It was a routine maintenance issue. I'd give them an A overall.”

Review by
07/26/2017

“They were punctual, did as they were expected to do, and I couldn't ask for more than that. They did a pre-check for our install as part of our new HVAC. Everything's working perfect. I'd give them an A across the board.”

Review by
07/26/2017

“They did excellent work, no complaints. They installed two HVAC systems for me and they do my generator maintenance.”

Review by
07/26/2017

No review comments provided

Review by
07/19/2017

“We've had a nice experience with them. They came right when they were called, and they had a good price. They put in a new system.”

Review by
07/19/2017

“They installed two new air conditioners, furnaces, thermostats. They did the work on time, efficiently, and it was a clean job. I'd give them an A overall.”

Review by
07/19/2017

“They maintain my air conditioner and furnace every year. They always do a good job. They do alright. I'm happy with what they do. I would recommend them.”

Review by
07/19/2017

“We always have a positive experience. They come when they say they're going to come, and they do what they say they need to do. They checked the drain line condensation pump and the humidifier for the season. They've always done great work. I'd give them an A overall.”

Review by
07/19/2017

“They came and did what needed to be done. I renewed my service contract with them. They drained the system because I had a problem where the fan was cutting on and off, but he fixed it and now it works. I'd give them a B+.”

Review by
07/13/2016

No review comments provided

Review by
07/11/2016

No review comments provided

Review by
07/11/2016

No review comments provided

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