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FEATURED REVIEWS
“Everyone, from the telephone receptionists to the technicians, provides exceptional service.”
“I would like to recognize the technician who came out to my home for his exceptional service. He was absolutely wonderful.”
“I just feel like their responses are quick and I feel like their level of knowledge is great. They are not looking to exploit you for the highest end job and they are always there to provide a good level of service to meet your needs. I trust them and they are very honest and have integrity. The price point I would say is at the midpoint but its worth it because I think the level of service and trust I have with them is wonderful.”
“The areas in which John Nugent & Sons exceeded my expectations was in their excellent workmanship and how they're friendly, knowledgeable, and informative servicemen.”
“They are wonderful. We absolutely love them. They're here all of the time. The last time they installed a water heater. I would give them an A overall.”
“Their pricing is competitive with other companies. The technicians seem well trained. I have used other companies that didn't train their people well who then made basic mistakes. Everyone is always very polite. I really like the quality of their work and that they don't try to upsell.”
“He?s on our account. Can?t remember his name right now but he?s OUTSTANDING!”
“Top flight service from start of process to install completion. Great follow up service also”
“Excellent customer service making appointments as well as professional staff with installation of system”
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“Every aspect of The company is 5 star, from the second i communicate a need over the phone, to the scheduling, service and delivery. The servicemen are always professional and courteous. I having been using this company for years, they are the Gold standard of service!”
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“responsive staff, and management that will reach out to resolve issues that come up after installation.”
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“Todd is always fantastic and doesn't mind answering my crazy questions.”
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“Technician was courteous and was able to fix the problem”
“Everyone, from the telephone receptionists to the technicians, provides exceptional service.”
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“the technician I believe it was Jose.”
“Work has always been of high quality.”
“I am happy with the service.”
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“See my responses below.”
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“John Nugent & Sons met and exceeded my expectations with the promptness, responsiveness, and quickness they provided to me with great results.”
“Very professional, from start to finish!”
“Pat Nugent and I have been good friends since 10 years old, we played little league together, and have kept a friendship for 48 years. I know and have been a friend of the entire family. There are no finer people than Pat, Steve, and Nancy Nugent. I am proud of what they have made the company into the last 20 years!”
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“The timeliness of getting the work done and arriving at the premises met my needs.”
“We were very happy with their service.”
“Kenny arrived on time for the appointment. He listened attentively as I described the problem. He was very professional, and investigated the area to see if there was any condensation leaking from the air duct. There was no leak. Kenny also installed an Air Scrubber by Aerus.”
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“Service was prompt, courteous, and effective. Personnel were efficient and knowledgeable.”
“Efficiency. Attention to detail. Courteous and timely communications.”
“I am very satisfied with the man who comes to check on the ac unit twice year. He is courteous and nice.”
“Wanted $900 to recharge heat pump, and provided very limited technical information. Technician immediately tried to sell me a new system”
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“Great on heating and air conditioning installation”
“Professional work. Fair price. Capable of solving mystery problems.”
“Very good customer service. Tech was knowledgeable, polite and honest.”
“I don't want to leave a review”
“The technician quickly identified the problem and offered two clear options to fix it. They returned quickly as soon as the necessary compressor arrived. He also suggested a do-it-yourself project for me to complete around the outside unit to help keep it clean.”
“Professional and timely”
“Fine”
“Yes ! They do good work.”
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“Jonathan (Collier?), a plumber, did outstanding work.”
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“I would like to recognize Nick for his exceptional service prior to this last visit. I understand he is no longer with the company.”
“I would like to recognize Joe, he is a great guy.”
“They were responsive, answered all of my questions, provided options, and then followed up on scheduling the work.”
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“Nancy Nugent should be recognized for her exceptional service.”
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“I would like to recognize the gentlemen that came to the house and the ladies in the office for their exceptional service. The whole group was nice.”
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“They are all so good; we use them for everything.”
“I would not use John Nugent & Sons if I did not like them. They did a good job.”
“I would like to recognize Mike for his exceptional service.”
“They exceeded when they came to replace the hot water heater. They were able to come that same day.”
“everyone”
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“When I had my HVAC replaced this year, the workers were really good. They had to take some extra time to get the temperature right in the system and they went above and beyond to get it right.”
“The plumbers who came out were great.”
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“I purchased two HVAC systems from John. I needed a good quality large unit for upstairs; I have a fairly large house. The first unit was the upstairs unit. We were having trouble cooling the upstairs, so they sold me a huge unit. It turns out it was not cooling the upstairs. It was the ductwork that was not cooling it, and it did not matter what they put upstairs, it would only cool the master bedroom suite. They did not tell us that even though they had been upstairs and knew it. When they went to replace our downstairs they wanted to sell us the same kind of unit because it was what we had upstairs as well when a regular unit would have been just as good. I felt like they were not honest with me. They were trying to get away with something. They were trying to scam me. Also, when they came to do the work, they ruined my carpet. They brought in a bunch of mud and debris. I had to call John Nugent & Sons and inform them that their people were not careful. Usually, people put booties on their feet, so they had to come back and clean my carpet. It was not a good experience at all. I've had to renew contracts with them for maintenance because they hold the service contracts for both units. I feel like the hold me hostage.”
“I don't have the name of the electrician that came to our house but I enjoyed working with him. It was a minor repair that I probably could have done myself if I knew what to do. I appreciated his willingness to show and explain to me the problem.”
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“They meet my expectations and have for several year, so I keep using them.”
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