John Nugent & Sons
7th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 556 Surveys
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Compiled Score: star star star star star
John Nugent & Sons has received 5 out of 5 stars (A-rating) based on 556 customer surveys conducted by Best Pick Reports.
7th year as a Best Pick Call
"As a family-owned-and-operated company in business for 43 years, we are committed to delivering the best service. From our friendly office staff to our trained and certified technicians, we are dedicated to providing complete customer satisfaction. We stand behind all of our work and treat each customer like family."

Patrick Nugent | President
Company Information
Services Offered
John Nugent & Sons is a full-service air conditioning and heating company offering residential and light commercial sales, service, repair, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, geothermal systems, and other home comfort equipment, in addition to standby whole-house generators.
Warranty
The company offers a one-year warranty on all repairs and a ten-year parts-and-labor warranty on all HVAC equipment installations.
Company History
John Nugent founded the company in 1975 with his sons Patrick and Stephen. John Nugent & Sons remains family owned and operated, employing second- and third-generation family members.
Employee Information
Technicians are NATE-certified and undergo background checks, drug testing, and factory-authorized training.
Licenses
#2705004543
Areas Served
Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“It was a combination of things. They always do very good work, extremely conscientious about doing it the right way. They always do a little bit more than is necessary just to make it done right. They are clean. It always looks great when it's done, and have been very responsive. I've just been very pleased with them. They did plumbing and electrical and HVAC. Most recently, they installed a new hot water heater. They did a heavy upgrade of our electrical system, so they replaced a whole circuit panel and they basically rewired the circuit in the power end of the house. They actually replaced our heater and air conditioner over a couple of years. I'd give them an A+. I actually have recommended them quite a bit.”

“Excellent. They serviced my HVAC system. They seem to be the only ones who know how to maintain my system. They're much more knowledgeable than any of the others in the area. Everything is working fine and to my standards now. I'd give them an A.”

“They did excellent work, no complaints. They installed two HVAC systems for me and they do my generator maintenance.”

“They're a wonderful, trustworthy, and professional company in every way. They always service my heating and air conditioning. They make adjustments, check, clean, and service on a regular service agreement. I have one regular fellow that I see twice a year. I would give them an A, absolutely. I recommend them all of the time. I'm a realtor and I always try to promote them because I know how good they are.”

“I liked everything about them. They're very efficient and nice. They did different things for me. There was a problem with it, so they were fixing that. They've serviced my HVAC system a number of times. We've used them a number of times and we've been happy with them. Overall, I would give them an A+ for the experience.”

“I liked the professionalism of the technicians and their ability to work with the homeowner. They replaced my HVAC system. Overall, I would give them an A+.”

“I've always had a great experience with them. We have Julio who comes and helps us. He's wonderful. There was a guy that was before him who was wonderful, but he left the company. We've always been very happy with them. They worked on the HVAC. The first guy installed a new thermostat. That was shortly after we moved in. He installed a return vent in our basement. Those are the only two things they've done besides just service our heating and air conditioning. I'd give them an A+ overall. They always call when they're on their way so I know to be expecting them. I make sure that I'm home when they get here.”

“Their approach to doing the system made it much more efficient. The professionalism of the salesman and all of the technicians who come to do the service made it a positive experience. They did my HVAC replacement in my house, as well as the annual maintenance for me. I'd give them an A+ overall. I'd be very likely to recommend them.”

“They are responsive. Their work is good. They've done repair work and they've done an entire HVAC system. They always get an A+. Their punctuality, cleanliness and expertise are all excellent. I'd be extremely likely to recommend them.”

“We've had him do any of our work. The actual work and the way they cleaned up made it positive. They put a new air conditioner in here and they've done different things, like clogged sinks. Anytime we have a problem, we call the Nugent company. I would give them an A+ overall. I'd be likely to recommend them.”

“They've done a lot of work for me in the past. They replaced my A/C system. I'd give them an A+. They replaced my heating and air system. They did a whole home generator for me.”

“Everything was very good. They gave me a head's up when they were coming. It was easy to schedule the appointment. They contacted me within a sufficient time so I could be ready for them. He went right to work. He gave me a briefing on the status of my unit, made some suggestions on making improvements if I wanted it, but he didn't push it. I had them on an annual contract and they maintained my heating and cooling systems. They actually installed them too. Many, many years ago, they did basic electrical work for me. More recently, some plumbing. The same thing, good work habits, and making sure they don't leave a mess behind. I'd give them an A+.”

“They're just courteous. They're responsive. They're just an all around great company. They've done A/C and electrical work. I'd give them an A+. I recommend them all of the time.”

“I had a positive experience.”

“I like them a lot. They explained it to me, what's going on, gave me options, and it all worked out well. They gave me the situation, good situational areas, so I liked them. They did a revamp of one of my A/C units, put in some more Freon. I'd give them an A overall.”

“It was fine. They were reliable. They did regular routine maintenance. The customer service was fine. I would give them an A overall.”

“I've known them for a long time and they always get there on time. They always call me back. They always take care of everything. They service my HVAC stuff and all of my stuff like that. Their customer service overall is excellent. I'd give them an A overall. They do my mom's work too. I recommend them all of the time.”

“I've used them for several years. I've brought a new furnace from them, everything's been fine over the course of the furnace.”

“Nugent has been, in terms of responding to things, quite helpful. I have no argument with Nugent. They got here, they were very efficient, and I had no complaints. When they were finished, they explained things, and off they went. I saw their vehicle in a housing complex where we live, and I thought anybody here who uses them must like their work. I found out from a neighbor, that was the case. I'd give them an A overall.”

“The technician was knowledgeable and very forthcoming, good advice, and did the work promptly. It was a regular maintenance job. They did HVAC work. I'd give them an A for the overall experience. I'd be very likely to recommend them.”

“Their routine for preventative maintenance makes them outstanding to me. They're always on time. They do good work. They're trustworthy. They did preventative maintenance on two air conditioning units. They're an A. They're the best. They cleaned up everything.”

“They came out and installed the new heat exchanger. They had come out and serviced it. They did not install the original one. They had serviced it a couple of times. We were very satisfied with their service. So when it came time to replace it, we selected them. I'd give them an A for the experience.”

“They check my furnace. They do a lot of work in my building so they came pretty well recommended, and they do a good job. They monitor our furnace every fall and spring. They check the air conditioner, and they check the furnace. I'd give them an A overall.”

“They did some air conditioning annual maintenance. Everything is working up to our standards. I'd give them an A. They came on time. I'd for sure recommend them.”

“They did what they said they were going to do, and I haven't had any problems with the installation. I've used them in the past. I had an air conditioner unit put in. It was better than before I had a malfunction. It was an equipment that was not theirs. So, they replaced it and I'm happy. Their customer service was terrific. They were very cordial and professional. Overall, I would give them an A. They answered all of my questions and everything was good.”

“They installed two new air conditioners, furnaces, thermostats. They did the work on time, efficiently, and it was a clean job. I'd give them an A overall.”

“They maintain my air conditioner and furnace every year. They always do a good job. They do alright. I'm happy with what they do. I would recommend them.”

“They oversight our air conditioner and heating. They're very good. They're very responsive and they do a good job. I think it was three years ago, I brought a new heating unit, so they've been doing the service on that. They're very good. Overall, I would give them an A. I have recommended them.”

“They showed up on time. They called first, and they were friendly. We didn't have any problems, but they were just good troubleshooters. It was a routine maintenance issue. I'd give them an A overall.”

“They were good. They were just pleasant, had good demeanor, and did the work quickly and efficiently. They just did a regular HVAC maintenance. I've been using them for a couple of years. I would give them an A.”

“They were punctual, did as they were expected to do, and I couldn't ask for more than that. They did a pre-check for our install as part of our new HVAC. Everything's working perfect. I'd give them an A across the board.”

“They were responsive. I thought it was a good deal. They did work on the heating and A/C unit. I'd give them an A overall.”

“They were very responsive.”

“They're courteous. They're always on time. They're careful. They're efficient. The last work that they did for us was the inspecting of our air conditioning. I'd give them an A overall.”

“They've always done very good work for us. Their customer service made it positive. They showed up when they said they were going to show up. They were very punctual about the appointments that we made and very courteous once they got here. I'd give them an A overall.”

“We've been with them for years and they've always been reliable. We're satisfied with them. They do both the A/C and the heating. I'd give them an A overall. I'd recommend them to people.”

“We've had some of the My Plumber people come, and we were very unsatisfied with them. So, the next time we needed something done I called John Nugent, and they were way better. It was air conditioner work. I'd give them an A. They were very good.”

“We just haven't had a problem with them. A neighbor was with Nugent and recommend them. We've been with them for the last few years. They've put in a water heater. We have a regular air conditioning furnace checkup every year. Their customer service, overall, is very good. I'd give them an A.”

“I love that company. I think they're really good. They have good customer service, and they do a good job. They redid our HVAC. They put a new hot water heater in. They put a brand-new sump pump in and redid the messed up job that the builder did. Everything is working up to my standards now. I'd give them an A. The quality of work and customer service is very good.”

“We always have a positive experience. They come when they say they're going to come, and they do what they say they need to do. They checked the drain line condensation pump and the humidifier for the season. They've always done great work. I'd give them an A overall.”

“I always have a positive experience with them. They show up on time. They're friendly. They do good work. They installed a new air conditioning unit. I'd give them an A overall.”

“Generally, they've been responsive when I've needed help from them and their quality of service has always been good. They've installed a generator. They've replaced an air conditioner/heater unit, and they've provided service to them. I'd give them an A.”

“I do property management so I've had several experiences with them, and all but one, it has been very positive. They did heating and cooling and plumbing. They replaced one unit. They did basic work on a hot water heater. I'd give them an A overall. I only had one experience with one particular repairman that was not good, and I did tell them about it. I won't ever have him come again.”

“I had them come out for two separate things. The first time I had them come out and do some plumbing. They did an excellent job. They were timely and efficient. The job was completed, and our problem was corrected. The second job was the air conditioning unit. I think there was a part that needed to be replaced, and they replaced it. We actually ended up replacing the whole unit later on down the road after that visit, because it was an old system. It had the old Freon that could not be replaced any longer. It could've been, but it would've been extremely expensive. I'd give them an A.”

“I've been working with them for years. They're reliable. They do what they say they're going to do. They do heating and air conditioning. They've done plumbing work. They unclogged a toilet. They cleaned the HVAC system and put in a new air conditioning. I would give them an A overall.”

“They've come out for air conditioning, heating, and plumbing. I'd give them an A overall.”

“They are wonderful. We absolutely love them. They're here all of the time. The last time they installed a water heater. I would give them an A overall.”

“They're on time. They're professional and they seem to know what they're doing. They did plumbing, electrical, and installed a hot water heater. They've also worked on HVAC. They installed different outlets and they installed different overhead fixtures. They had to replace some parts in the HVAC system. They're definitely an A. The quality of the work is great. It's working! They're always on time. They were always clean and cleaned up after themselves. As far as I can tell, their expertise is excellent.”

“They were honest and did the job correctly and gave me many options for what to pay and what not to pay. They did heating and air conditioning. They replaced a fan and a couple of other items. I'd give them an A-.”

“I'm perfectly happy with them. We liked that they were available and we knew them from other work. They take care of the maintenance on our system. We have our cooling system and heating system at our house, and they take care of that. I'd give them an A-. I've recommended them.”

“Our experience with John Nugent & Sons was a five-star experience. Very professional, punctual, and responsive to our questions. Would not hesitate to recommend them to anyone looking for services. Very happy client.”

“They maintain my air conditioning and heating unit. They are prompt, and the technicians know what they're doing. They're very good. I'd give them an A+.”

“They provided a great service. They serviced the air conditioning unit and looked at a leak. They were very responsible, and I found them to be honest and trustworthy. They do a good job. John Nugent & Sons gets an A from me.”

“John Nugent & Sons is quick to respond and very easy to work with. They've worked on toilets for us, and they replaced parts on our A/C unit. They're A+.”

“Highly recommend.”

“The tech was friendly and explained everything he did.”

“They were very knowledgeable and thorough.”

“Had a couple of small problems after they left but they responded immediately when I called them back. Very easy to work with.”

“They completely replaced my entire HVAC system. They're very friendly and very knowledgeable. They delivered the product as advertised and provided good support after the sale. I'd rate them as an A.”

“I like that John Nugent & Sons comes when they say they're going to come. They do what they say they're going to do, and they do it well. They do air conditioning and furnace work. They installed the unit, too, so I have a contract with them—twice a year, they come in and service it. We had a neighbor who used them, and he recommended them. We had some other company that we were tired of using. Our neighbor recommended John Nugent & Sons, and we've been happy ever since. I'd give them an A.”

“John Nugent & Sons did the air conditioning maintenance work. I liked that they were quick to finish the job. I'd say that they are an A-grade company.”

“They did a fine job. They were efficient and got the job done. For the HVAC, they added a feature to help clean it out, and they cleaned it and maintained it. They get an A.”

“I wasn't home, but my husband said they were interested to know what was going on. They did fix whatever problem we had. We haven't been having any problems with the heat. We're planning to change the whole unit, so we're probably going to call them to do that. It's old, even for the air conditioning. They just did repair work. I called the company from Best Pick Reports. I'd give them an A.”

“They were good. They were skilled in their field, and they knew what they were doing. It was HVAC installation. I would recommend them to family and friends. The workers were good—they were tidy, clean, and knowledgeable. They wore little booties, too. I'd give John Nugent & Sons an A grade.”

“They put in two HVAC systems and did the support of them. All of the guys were very courteous. They seemed to know what they were talking about, they came when they said they were going to come, and they were very efficient on the job. Everything is working well. We did not have to call them back. I found the company through a neighborhood recommendation. They get an A rating.”

“The technicians they send are always very professional. They're very neat, and they complete the work in a professional manner. They do air conditioning maintenance and check the furnace, and they do plumbing as well. The job was a new outdoor faucet and an inside shutoff valve for the outdoor faucet. I chose them because they were recommended by Best Pick Reports. I'd give them an A.”

“John Nugent & Sons did a new HVAC system and a new water heater for me. I liked everything, from the first visit to the design of the system and the team that came here to do the work. Everything was top-notch and very professional. It's a great group, and I've already referred them to some friends—A++.”

“John Nugent & Sons replaced a capacitor in the air conditioner for me. I liked their quick response time. The problem was solved, and the guys who did the work were great. They came highly recommended, and I'd give them an A+.”

“They reset the air conditioning system for us after it tripped out because water got in a pipe. We're very happy with the results. They were professional, they knew what they were doing, they communicated very well, and they had very pleasant personalities. They're an A+ company, for sure.”

“They got all the work done in a day—it was HVAC work. I liked everything about them. They were honest and easy to deal with. I'd recommend them, and I'd give them an A+.”

“I had a problem with my heating and my air conditioning unit, and we were referred by a general contractor we knew. They are very good and very responsive. I'd give them an A+ rating.”

“John Nugent put in a new HVAC system. They gave me good customer service, and the guys who came were friendly and efficient. I chose them because of a friend's referral, and I'd refer them to others. I'd give them an A.”

“The fan wasn't working, and the compressor outside wasn't working. I said, 'I don't think that's the way it's supposed to be,' so they looked at it and said, 'Well, we're going to have to replace something.' They did a very good job. They took care of it, and things were done very well. I've been using them for a while. I would recommend them—I've enjoyed all the work they've done. I'd give them an A; I have no complaints.”

“They did HVAC work for me. They were professional and timely. They're a local company—I appreciate that, and that's how I found them. I would recommend them, and I'd give them an A.”

“They repaired my air conditioner. They were on time, and they fixed the problem. I chose them because they could come that same day. I'd give them an A rating.”

“John Nugent & Sons is a good, family-owned business. I heard about them from a friend. They did HVAC work, and I would rate it as an A.”

“I've used John Nugent for heating and air for about a year and a half now, and it has been positive. The technician was incredibly well informed—he knew exactly what to do. He serviced our furnace and checked our hot water heater. He was very courteous, too, and I feel like he was very trustworthy—A+.”

“I have been using John Nugent & Sons for as long as they have been in business—I was one of their first customers. Over the years, they have put in a new air conditioning unit, a new furnace, and a new hot water heater. I like the excellence of their work, their response time, and their patience. I'd give them an A.”

“The technician from John Nugent knew what he was doing, and he was able to communicate the things he was doing, what wasn't working, what was working right, and that kind of thing. I would recommend them, and I'd give them a solid A.”

“I was convinced of their honesty and dependability. They performed the winter checkup. I think I've used them in the past, but now I have a contract. They usually do good work for me. The technicians that come out are excellent, and they clean up well after their services. They're an A+. I would recommend them to a friend or a family member.”

“John Nugent & Sons did some work for me. I had a positive experience because of Carl—the original salesperson who came. He was very thorough and knew what he was talking about—very educated and very reliable. He educated me on the system that was right for my home. He was very knowledgeable and very professional, with courteous service. He was really the reason I decided to go with John Nugent. I had my entire heat pump replaced, and everything is working OK now. The guys who came and actually installed the system were fantastic. They wanted to make sure everything was working properly before they left, and they were very professional and very conscientious. It was just all-around an enjoyable experience. They get an A+.”

“I've used John Nugent the last five years. It has been a positive experience. The workers and customer service are fantastic. I've had two furnaces replaced by them—HVAC systems—and they come annually to service. I would rate them an A.”

“John Nugent & Sons did my HVAC system. I was very satisfied with their work—no complaints whatsoever. They showed up on time, they did the services that were contracted, and they actually completed the work early. They were supposed to be here until four or five, and they actually finished at about three or so. They put in a completely new heating and cooling system. They also did some plumbing work—the best way to get to the plumbing was once I was going to replace the unit, so they did plumbing work as well. This was the first time I used them, but I would definitely contact them in the future. They were an A.”

“We're very pleased with John Nugent & Sons' work. They were very thorough, they were very precise, and they did exactly what they said they would do. I have no complaints at all. They put in a new air conditioning unit for us over a year ago. They responded for our service in a timely fashion, and they were able to do the job in a timely manner. They had done work for our son, and he recommended them to us. I would give them an A+. I would recommend them—we were very satisfied with their work.”

“Everything happened on schedule, and I liked the friendliness, good work, and general professionalism. They installed a new HVAC system and water heater. Everything has held up very well so far. I have been using their service since April, and I would use their service again. I'd grade them an A+.”

“John Nugent installed a furnace and a generator, and they seemed to be very professional. The installation crew that came out knew what they were doing—they made some good recommendations for the installation of my furnace as well as the installation of my generator. They cleaned up and left the site as they found it—it wasn't a mess at all—so I had nothing but a very positive, positive experience with the installation and the technicians. When I called for information from the office staff, they too were very professional and got me the information I needed. They deserve an A+.”

“I thought that they were very professional, and they did a great job. I had no problems whatsoever with them. They did exactly what they quoted. They were very clean inside the house and outside the house, and they didn't leave any messes around. They were very pleasant and polite and showed up on time. They replaced my heat pump outside and my air handler up in my attic. And then they also came back when I had a plumbing issue—one of the handles in my shower wouldn't turn off. They actually came on a Saturday, I think it was, so it was great. They did a good job. I would absolutely give them an A+.”

“I've dealt with John Nugent for heating and A/C. They put in a new water tank and air conditioners a few years back. As far as I know, they knew what they were doing. They did a good, clean job. I would recommend the company. Nothing went wrong. A+.”

“John Nugent & Sons cleaned and kind of did a check-up on my heating and cooling unit in my condo. The workers were extremely helpful and very nice. They did everything they could to really get the job done. I did have to call and have somebody else come back because the first guy they sent out couldn't actually do all of the job, but they were very accommodating and didn't make me pay extra for it. They were clean as they worked. The scheduling was good. I selected them because one of my other friends had used them to replace their heater in their house. I would give them an A grade.”

“John Nugent was covering for another company that I usually use—I guess those people were away—so they told me to call John Nugent, because my air conditioning went out on a hot day. The gentleman was very courteous. I was so worried I would have to replace the whole unit, and all they needed to do was refill the coolant. I felt like they were very honest and straightforward and weren't trying to sell us something I didn't need. They were clean, too. I would give them a grade of A+.”

“I've used John Nugent & Sons for heating and air. It was very positive. They were very informed and candid about the work that needed to be done, and they gave me a realistic estimate from the beginning. It was a full central air conditioning installation. I'd rate them an A.”

“John Nugent & Sons did a very nice job. They repaired a part on our heating unit, and we were very happy.”

“John Nugent & Sons had great customer service, the workers were courteous, and they were very thorough. They replaced our entire heating unit. We first heard of them through a friend who had used them. I'd give them an A.”

“I think they are good guys. I think they did heating work—a repair—for us, and they did a good job. We have a contract with them, and we have probably used them a few times. They have good attitudes, and they are very respectful of their surroundings. I think I would give them probably an A. If my friends asked, I would recommend this company.”

“The work John Nugent & Sons did was fine. I enjoyed them—they were nice people. They're doing our furnace and heater system. They get our furnace and air conditioning up to service every six months, and we're very happy with them. They take care of it. They're doing great.”

“The person who came from John Nugent & Sons was well informed, and I think he did a great job. He was the kind who says, 'This could be an issue, and that can be an issue.' He didn't exaggerate—not the kind I am especially wary of. He stuck to his job, and I think he did great work. I think it was only a Freon issue with our heater. This was the first time that we used them, and we did not go with a contract. We would definitely use them again. I think my husband's colleague told us about John Nugent & Sons. I would give them an A grade. I told my friends about them, and I said, in case they had issues, John Nugent & Sons would be the people to call.”

“They installed a new HVAC system. I selected them because I used them in the past for maintenance of my existing system and they had given some good advice. The workers were very professional, clean, and very helpful. There was no issue with getting the new system in. They get an A.”

“John Nugent & Sons came last spring. I was referred to them by somebody I really trust, and they said they were very good and just easy to deal with. They came out twice. Once, they came out to diagnose something for our heating system. They were able to troubleshoot and find out what the problem was. We chose not to take care of that problem. Then, they completed something for us—they got the heating working. They were absolutely courteous. I'd probably give them an A-.”

“John Nugent & Sons did work on my air conditioning. The quality of the work was really good. I chose them because they installed my outside unit that was here when I moved in. The technicians were fine. I would give them a positive recommendation. I would give them an A.”

“We will definitely use John Nugent & Sons again. They were responsive. While other folks who had done work for us before kept making appointments and then not showing up, John Nugent actually was here when they said they would be here. They were prompt and polite, and everything was clean. It was a job well done, and I was very pleased with them. They were fixing our furnace—the motor had gone out. I described what was going on over the phone when I made the appointment, and they asked for the model numbers and all that, and they came with exactly what they needed to fix it. It just took them a few hours to fix it. It was a quick job, and they were out of there. It is holding up well so far. I'd give them an A. It was a very positive experience. I will definitely use them again.”