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FEATURED REVIEWS
“I would like to recognize the technician who came out to my home for his exceptional service. He was absolutely wonderful.”
“I just feel like their responses are quick and I feel like their level of knowledge is great. They are not looking to exploit you for the highest end job and they are always there to provide a good level of service to meet your needs. I trust them and they are very honest and have integrity. The price point I would say is at the midpoint but its worth it because I think the level of service and trust I have with them is wonderful.”
“The areas in which John Nugent & Sons exceeded my expectations was in their excellent workmanship and how they're friendly, knowledgeable, and informative servicemen.”
“They are wonderful. We absolutely love them. They're here all of the time. The last time they installed a water heater. I would give them an A overall.”
“They are responsive. Their work is good. They've done repair work and they've done an entire HVAC system. They always get an A+. Their punctuality, cleanliness and expertise are all excellent. I'd be extremely likely to recommend them.”
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“When I had my HVAC replaced this year, the workers were really good. They had to take some extra time to get the temperature right in the system and they went above and beyond to get it right.”
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“The plumbers who came out were great.”
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“I purchased two HVAC systems from John. I needed a good quality large unit for upstairs; I have a fairly large house. The first unit was the upstairs unit. We were having trouble cooling the upstairs, so they sold me a huge unit. It turns out it was not cooling the upstairs. It was the ductwork that was not cooling it, and it did not matter what they put upstairs, it would only cool the master bedroom suite. They did not tell us that even though they had been upstairs and knew it. When they went to replace our downstairs they wanted to sell us the same kind of unit because it was what we had upstairs as well when a regular unit would have been just as good. I felt like they were not honest with me. They were trying to get away with something. They were trying to scam me. Also, when they came to do the work, they ruined my carpet. They brought in a bunch of mud and debris. I had to call John Nugent & Sons and inform them that their people were not careful. Usually, people put booties on their feet, so they had to come back and clean my carpet. It was not a good experience at all. I've had to renew contracts with them for maintenance because they hold the service contracts for both units. I feel like the hold me hostage.”
“I don't have the name of the electrician that came to our house but I enjoyed working with him. It was a minor repair that I probably could have done myself if I knew what to do. I appreciated his willingness to show and explain to me the problem.”
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“They meet my expectations and have for several year, so I keep using them.”
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“Anything they've ever done for me has always been great.”
“John Nugent & Sons were good.”
“The girls that answer the phone are absolutely fabulous. They are so nice and so fun. I usually make a little joke with them, and they joke a little back. I just can't tell you enough how happy I am.”
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“They met in all areas.”
“Todd knows the systems really well and he loves my dog. I trust him to keep the dog from running out of the yard! He is very courteous, kind, respectable, and knowledgeable. He's like part of the family!”
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“Customer interaction was great.”
“They kept the furnace, heat pump, and humidifier working fine.”
“I can't remember their names but everyone that came out was great.”
“all my services have met and exceeded my expectations even when they had to replace the entire unit. I was extremely satisfied with the technicians who did the job.”
“Good, fast service”
“Replacement and maintenance of HVAC equipment primarily and plumbing upgrades”
“Wish I knew some names. Your telephone receptionist is outstanding. I can't find names on the bills.”
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“In fact, I have.”
“20+ years of experience with Nugent.”
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“Ray Carroll”
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“Mark Ardizzione and Michael Sewell”
“They always solve my problem immediately when it is needed.”
“I always know that I am going to get great folks who I am comfortable having in my home and around our dogs & cats.”
“They are reliable and prompt.”
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“Everything.”
“Carlo was great”
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“Very professional services and a satisfactory solution to our HVAC needs was installed. We have been very satisfied by their follow up and responsiveness since the installation in 2015.”
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“Always professional, never sells a product or service.”
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“The company is efficient, knowledgeable, and responsive.”
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“Employees are uniformly friendly and professional, both the technicians and office staff.”
“No charge for continued visits”
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“They do good work, have very good employees, and are very clean and very considerate.”
“John Nugent & Sons exceeded my expectations. They got back to me and took care of a couple of items very quickly and professionally for me. I was selling my house and we were closing. Everything passed but at the last minute, I was going to the doctor to have a minor surgical procedure and I got contacted by the people for the closing. I was in the parking lot waiting and I called Nugent and left a message because it was before they even opened. They got back to me and we got it taken care of that day. It was unbelievable! I was getting ready to close on my home and on the last day, I called them to fix those items, and they took care of those for me and we closed the next day.”
“John Nugent and Sons has been taking care of my home since 1996. Prior to that in 1970, they took care of a different house for me. The founder of the company John Nugent took care of my house in Falls Church. They have done all my plumbing and took care of a forty-year-old boiler for me and replaced it. They have also done all of my air conditioning work. They have done just about everything for me.”
“The issue happened on the 4th of July. They were the only company I got in touch with that could come out. I have someone 95 years old in the house and they understood that I couldn't have the extreme temperatures we were having in the house. They went out of their way to find a technician to arrange his schedule to take care of it for me.”
“I just feel like their responses are quick and I feel like their level of knowledge is great. They are not looking to exploit you for the highest end job and they are always there to provide a good level of service to meet your needs. I trust them and they are very honest and have integrity. The price point I would say is at the midpoint but its worth it because I think the level of service and trust I have with them is wonderful.”
“I would like to recognize the lead installer for his exceptional service. He was amazing.”
“I would like to recognize the serviceman at John Nugent & Sons for his exceptional service. He did a wonderful job.”
“The areas in which John Nugent & Sons exceeded my expectations was in their excellent workmanship and how they're friendly, knowledgeable, and informative servicemen.”
“I would like to recognize the technician who came out to my home for his exceptional service. He was absolutely wonderful.”
“They are really great. The guys are really great at diagnosing the problems. They don't have to spend a lot of time; they come in, they know. They're very professional. They're really good at figuring out what the problem is. They often have the parts on the truck. It's very matter of fact. They really excel at that.”
“They're always on time and they always call first. They do an excellent job and explain everything to you.”
“I was most satisfied with the customer service and their prompt responses if you have an issue.”
“They have only come out one time so I really don't have a good basis on them yet. I haven't had enough experience with them.”
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“John Nugent & Sons did an outstanding job!”
“I was satisfied overall.”
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“The plumber that was here about two months ago, I can't remember his name but it should be in your records. He was awesome! Also we are a very, very, very big fan of the lady in marketing, Erika.”
“I would like to recognize Jason for his exceptional service.”
“They have great quality in their work.”
