John Nugent & Sons
10th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

John Nugent & Sons has received 4.7 out of 5 stars based on 195 customer surveys conducted through GuildQuality.
5
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10th year as a Best Pick Call
"As a family-owned-and-operated company in business for 46 years, we are committed to delivering the best service. From our friendly office staff to our trained and certified technicians, we are dedicated to providing complete customer satisfaction. We stand behind all of our work and treat each customer like family."

Patrick Nugent | President
Company Information
Services Offered
John Nugent & Sons is a full-service air conditioning and heating company offering residential and light commercial sales, service, repair, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, geothermal systems, and other home comfort equipment, in addition to standby whole-house generators.
Warranty
The company offers a one-year warranty on repairs and up to a ten-year warranty on labor and parts on new equipment installations.
Company History
John Nugent founded the company in 1975 with his sons Patrick and Stephen. John Nugent & Sons remains family owned and operated.
Distinctions
The company is a Carrier Factory Authorized Dealer and a Carrier President's Award winner.
Employee Information
Technicians are NATE-certified and undergo background checks, drug testing, and factory-authorized training.
Areas Served
Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
45921 Maries Road
Sterling, VA 20166
Hours
Mon
7:00 am - 10:00 pm
Tue
7:00 am - 10:00 pm
Wed
7:00 am - 10:00 pm
Thu
7:00 am - 10:00 pm
Fri
7:00 am - 10:00 pm
Sat
7:00 am - 10:00 pm
Sun
7:00 am - 10:00 pm
Licenses
#2705004543

Compiled Score:

John Nugent & Sons has received 4.7 out of 5 stars based on 195 customer surveys conducted through GuildQuality.
5
159
4
20
3
11
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5
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/06/2021

“Their pricing is competitive with other companies. The technicians seem well trained. I have used other companies that didn't train their people well who then made basic mistakes. Everyone is always very polite. I really like the quality of their work and that they don't try to upsell.”

Review by
01/23/2021

“He?s on our account. Can?t remember his name right now but he?s OUTSTANDING!”

Review by
01/22/2021

“Top flight service from start of process to install completion. Great follow up service also”

Review by
01/20/2021

“Excellent customer service making appointments as well as professional staff with installation of system”

Review by
01/04/2021

No review comments provided

Review by
01/03/2021

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Review by
01/03/2021

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Review by
01/03/2021

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Review by
01/02/2021

“Every aspect of The company is 5 star, from the second i communicate a need over the phone, to the scheduling, service and delivery. The servicemen are always professional and courteous. I having been using this company for years, they are the Gold standard of service!”

Review by
01/02/2021

No review comments provided

Review by
01/02/2021

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Review by
01/02/2021

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Review by
11/17/2020

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Review by
11/17/2020

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Review by
11/16/2020

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Review by
11/16/2020

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Review by
11/16/2020

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Review by
11/16/2020

“responsive staff, and management that will reach out to resolve issues that come up after installation.”

Review by
11/16/2020

No review comments provided

Review by
11/10/2020

“Todd is always fantastic and doesn't mind answering my crazy questions.”

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

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Review by
11/04/2020

“Technician was courteous and was able to fix the problem”

Review by
11/04/2020

“Everyone, from the telephone receptionists to the technicians, provides exceptional service.”

Review by
11/04/2020

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Review by
11/04/2020

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Review by
11/04/2020

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Review by
11/04/2020

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Review by
11/04/2020

“the technician I believe it was Jose.”

Review by
10/30/2020

“Work has always been of high quality.”

Review by
10/27/2020

“I am happy with the service.”

Review by
10/27/2020

No review comments provided

Review by
10/27/2020

No review comments provided

Review by
10/27/2020

“See my responses below.”

Review by
10/27/2020

No review comments provided

Review by
10/27/2020

“John Nugent & Sons met and exceeded my expectations with the promptness, responsiveness, and quickness they provided to me with great results.”

Review by
10/27/2020

“Very professional, from start to finish!”

Review by
10/27/2020

“Pat Nugent and I have been good friends since 10 years old, we played little league together, and have kept a friendship for 48 years. I know and have been a friend of the entire family. There are no finer people than Pat, Steve, and Nancy Nugent. I am proud of what they have made the company into the last 20 years!”

Review by
10/27/2020

No review comments provided

Review by
10/27/2020

“The timeliness of getting the work done and arriving at the premises met my needs.”

Review by
10/27/2020

“We were very happy with their service.”

Review by
10/27/2020

“Kenny arrived on time for the appointment. He listened attentively as I described the problem. He was very professional, and investigated the area to see if there was any condensation leaking from the air duct. There was no leak. Kenny also installed an Air Scrubber by Aerus.”

Review by
10/27/2020

No review comments provided

Review by
10/27/2020

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Review by
10/25/2020

“Service was prompt, courteous, and effective. Personnel were efficient and knowledgeable.”

Review by
10/25/2020

“Efficiency. Attention to detail. Courteous and timely communications.”

Review by
10/24/2020

“I am very satisfied with the man who comes to check on the ac unit twice year. He is courteous and nice.”

Review by
10/24/2020

“Wanted $900 to recharge heat pump, and provided very limited technical information. Technician immediately tried to sell me a new system”

Review by
10/22/2020

No review comments provided

Review by
10/22/2020

“Great on heating and air conditioning installation”

Review by
10/22/2020

“Professional work. Fair price. Capable of solving mystery problems.”

Review by
10/22/2020

“Very good customer service. Tech was knowledgeable, polite and honest.”

Review by
10/22/2020

“I don't want to leave a review”

Review by
10/22/2020

“The technician quickly identified the problem and offered two clear options to fix it. They returned quickly as soon as the necessary compressor arrived. He also suggested a do-it-yourself project for me to complete around the outside unit to help keep it clean.”

Review by
10/22/2020

“Professional and timely”

Review by
10/22/2020

“Fine”

Review by
11/18/2019

“Yes ! They do good work.”

Review by
11/17/2019

No review comments provided

Review by
11/17/2019

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Review by
11/16/2019

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Review by
11/16/2019

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Review by
11/16/2019

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Review by
11/16/2019

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Review by
11/03/2019

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Review by
10/16/2019

“Jonathan (Collier?), a plumber, did outstanding work.”

Review by
10/15/2019

No review comments provided

Review by
10/15/2019

“I would like to recognize Nick for his exceptional service prior to this last visit. I understand he is no longer with the company.”

Review by
10/15/2019

“I would like to recognize Joe, he is a great guy.”

Review by
10/14/2019

“They were responsive, answered all of my questions, provided options, and then followed up on scheduling the work.”

Review by
10/11/2019

No review comments provided

Review by
10/10/2019

“Nancy Nugent should be recognized for her exceptional service.”

Review by
10/09/2019

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Review by
10/08/2019

“I would like to recognize the gentlemen that came to the house and the ladies in the office for their exceptional service. The whole group was nice.”

Review by
10/08/2019

No review comments provided

Review by
10/08/2019

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Review by
10/06/2019

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Review by
10/03/2019

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Review by
10/03/2019

“They are all so good; we use them for everything.”

Review by
10/03/2019

“I would not use John Nugent & Sons if I did not like them. They did a good job.”

Review by
10/03/2019

“I would like to recognize Mike for his exceptional service.”

Review by
10/02/2019

“They exceeded when they came to replace the hot water heater. They were able to come that same day.”

Review by
10/01/2019

“everyone”

Review by
10/01/2019

No review comments provided

Review by
09/30/2019

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Review by
09/30/2019

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Review by
09/30/2019

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Review by
09/30/2019

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Review by
09/30/2019

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Review by
09/30/2019

“When I had my HVAC replaced this year, the workers were really good. They had to take some extra time to get the temperature right in the system and they went above and beyond to get it right.”

Review by
09/30/2019

“The plumbers who came out were great.”

Review by
09/29/2019

No review comments provided

Review by
09/25/2019

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Review by
09/24/2019

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Review by
09/24/2019

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Review by
09/24/2019

“I purchased two HVAC systems from John. I needed a good quality large unit for upstairs; I have a fairly large house. The first unit was the upstairs unit. We were having trouble cooling the upstairs, so they sold me a huge unit. It turns out it was not cooling the upstairs. It was the ductwork that was not cooling it, and it did not matter what they put upstairs, it would only cool the master bedroom suite. They did not tell us that even though they had been upstairs and knew it. When they went to replace our downstairs they wanted to sell us the same kind of unit because it was what we had upstairs as well when a regular unit would have been just as good. I felt like they were not honest with me. They were trying to get away with something. They were trying to scam me. Also, when they came to do the work, they ruined my carpet. They brought in a bunch of mud and debris. I had to call John Nugent & Sons and inform them that their people were not careful. Usually, people put booties on their feet, so they had to come back and clean my carpet. It was not a good experience at all. I've had to renew contracts with them for maintenance because they hold the service contracts for both units. I feel like the hold me hostage.”

Review by
09/23/2019

“I don't have the name of the electrician that came to our house but I enjoyed working with him. It was a minor repair that I probably could have done myself if I knew what to do. I appreciated his willingness to show and explain to me the problem.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“They meet my expectations and have for several year, so I keep using them.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

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