John Nugent & Sons
6th year as a Best Pick
certified company
A
rated
Based on 451 reviews
Our Certification Process
Best Pick Guarantee
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
6th year as a Best Pick Call
"As a family-owned-and-operated company in business for 41 years, we are committed to delivering the best service. From our friendly office staff to our trained and certified technicians, we are dedicated to providing complete customer satisfaction. We stand behind all of our work and treat each customer like family."

Patrick Nugent | President
Company Information
Services Offered
John Nugent & Sons is a full-service air conditioning and heating company offering residential and light commercial sales, service, repair, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, geothermal systems, and other home comfort equipment, in addition to standby whole-house generators.
Warranty
The company offers a one-year warranty on all repairs and a ten-year parts-and-labor warranty on all HVAC equipment installations.
Company History
John Nugent founded the company in 1975 with his sons Patrick and Stephen. John Nugent & Sons remains family owned and operated, employing second- and third-generation family members.
Employee Information
Technicians are NATE-certified and undergo background checks, drug testing, and factory-authorized training.
Licenses
#2705004543
Areas Served
Fairfax County, Loudoun County, Arlington County
A selection of 451 homeowner reviews:
“Our experience with John Nugent & Sons was a five-star experience. Very professional, punctual, and responsive to our questions. Would not hesitate to recommend them to anyone looking for services. Very happy client.”
“They maintain my air conditioning and heating unit. They are prompt, and the technicians know what they're doing. They're very good. I'd give them an A+.”
“They provided a great service. They serviced the air conditioning unit and looked at a leak. They were very responsible, and I found them to be honest and trustworthy. They do a good job. John Nugent & Sons gets an A from me.”
“John Nugent & Sons is quick to respond and very easy to work with. They've worked on toilets for us, and they replaced parts on our A/C unit. They're A+.”
“Highly recommend.”
“The tech was friendly and explained everything he did.”
“They were very knowledgeable and thorough.”
“Had a couple of small problems after they left but they responded immediately when I called them back. Very easy to work with.”
“They completely replaced my entire HVAC system. They're very friendly and very knowledgeable. They delivered the product as advertised and provided good support after the sale. I'd rate them as an A.”
“I like that John Nugent & Sons comes when they say they're going to come. They do what they say they're going to do, and they do it well. They do air conditioning and furnace work. They installed the unit, too, so I have a contract with them—twice a year, they come in and service it. We had a neighbor who used them, and he recommended them. We had some other company that we were tired of using. Our neighbor recommended John Nugent & Sons, and we've been happy ever since. I'd give them an A.”
“John Nugent & Sons did the air conditioning maintenance work. I liked that they were quick to finish the job. I'd say that they are an A-grade company.”
“They did a fine job. They were efficient and got the job done. For the HVAC, they added a feature to help clean it out, and they cleaned it and maintained it. They get an A.”
“I wasn't home, but my husband said they were interested to know what was going on. They did fix whatever problem we had. We haven't been having any problems with the heat. We're planning to change the whole unit, so we're probably going to call them to do that. It's old, even for the air conditioning. They just did repair work. I called the company from Best Pick Reports. I'd give them an A.”
“They were good. They were skilled in their field, and they knew what they were doing. It was HVAC installation. I would recommend them to family and friends. The workers were good—they were tidy, clean, and knowledgeable. They wore little booties, too. I'd give John Nugent & Sons an A grade.”
“They put in two HVAC systems and did the support of them. All of the guys were very courteous. They seemed to know what they were talking about, they came when they said they were going to come, and they were very efficient on the job. Everything is working well. We did not have to call them back. I found the company through a neighborhood recommendation. They get an A rating.”
“The technicians they send are always very professional. They're very neat, and they complete the work in a professional manner. They do air conditioning maintenance and check the furnace, and they do plumbing as well. The job was a new outdoor faucet and an inside shutoff valve for the outdoor faucet. I chose them because they were recommended by Best Pick Reports. I'd give them an A.”
“John Nugent & Sons did a new HVAC system and a new water heater for me. I liked everything, from the first visit to the design of the system and the team that came here to do the work. Everything was top-notch and very professional. It's a great group, and I've already referred them to some friends—A++.”
“John Nugent & Sons replaced a capacitor in the air conditioner for me. I liked their quick response time. The problem was solved, and the guys who did the work were great. They came highly recommended, and I'd give them an A+.”
“They reset the air conditioning system for us after it tripped out because water got in a pipe. We're very happy with the results. They were professional, they knew what they were doing, they communicated very well, and they had very pleasant personalities. They're an A+ company, for sure.”
“They got all the work done in a day—it was HVAC work. I liked everything about them. They were honest and easy to deal with. I'd recommend them, and I'd give them an A+.”
“I had a problem with my heating and my air conditioning unit, and we were referred by a general contractor we knew. They are very good and very responsive. I'd give them an A+ rating.”
“John Nugent put in a new HVAC system. They gave me good customer service, and the guys who came were friendly and efficient. I chose them because of a friend's referral, and I'd refer them to others. I'd give them an A.”
“The fan wasn't working, and the compressor outside wasn't working. I said, 'I don't think that's the way it's supposed to be,' so they looked at it and said, 'Well, we're going to have to replace something.' They did a very good job. They took care of it, and things were done very well. I've been using them for a while. I would recommend them—I've enjoyed all the work they've done. I'd give them an A; I have no complaints.”
“They did HVAC work for me. They were professional and timely. They're a local company—I appreciate that, and that's how I found them. I would recommend them, and I'd give them an A.”
“They repaired my air conditioner. They were on time, and they fixed the problem. I chose them because they could come that same day. I'd give them an A rating.”
“John Nugent & Sons is a good, family-owned business. I heard about them from a friend. They did HVAC work, and I would rate it as an A.”
“I've used John Nugent for heating and air for about a year and a half now, and it has been positive. The technician was incredibly well informed—he knew exactly what to do. He serviced our furnace and checked our hot water heater. He was very courteous, too, and I feel like he was very trustworthy—A+.”
“I have been using John Nugent & Sons for as long as they have been in business—I was one of their first customers. Over the years, they have put in a new air conditioning unit, a new furnace, and a new hot water heater. I like the excellence of their work, their response time, and their patience. I'd give them an A.”
“The technician from John Nugent knew what he was doing, and he was able to communicate the things he was doing, what wasn't working, what was working right, and that kind of thing. I would recommend them, and I'd give them a solid A.”
“I was convinced of their honesty and dependability. They performed the winter checkup. I think I've used them in the past, but now I have a contract. They usually do good work for me. The technicians that come out are excellent, and they clean up well after their services. They're an A+. I would recommend them to a friend or a family member.”
“John Nugent & Sons did some work for me. I had a positive experience because of Carl—the original salesperson who came. He was very thorough and knew what he was talking about—very educated and very reliable. He educated me on the system that was right for my home. He was very knowledgeable and very professional, with courteous service. He was really the reason I decided to go with John Nugent. I had my entire heat pump replaced, and everything is working OK now. The guys who came and actually installed the system were fantastic. They wanted to make sure everything was working properly before they left, and they were very professional and very conscientious. It was just all-around an enjoyable experience. They get an A+.”
“I've used John Nugent the last five years. It has been a positive experience. The workers and customer service are fantastic. I've had two furnaces replaced by them—HVAC systems—and they come annually to service. I would rate them an A.”
“John Nugent & Sons did my HVAC system. I was very satisfied with their work—no complaints whatsoever. They showed up on time, they did the services that were contracted, and they actually completed the work early. They were supposed to be here until four or five, and they actually finished at about three or so. They put in a completely new heating and cooling system. They also did some plumbing work—the best way to get to the plumbing was once I was going to replace the unit, so they did plumbing work as well. This was the first time I used them, but I would definitely contact them in the future. They were an A.”
“We're very pleased with John Nugent & Sons' work. They were very thorough, they were very precise, and they did exactly what they said they would do. I have no complaints at all. They put in a new air conditioning unit for us over a year ago. They responded for our service in a timely fashion, and they were able to do the job in a timely manner. They had done work for our son, and he recommended them to us. I would give them an A+. I would recommend them—we were very satisfied with their work.”
“Everything happened on schedule, and I liked the friendliness, good work, and general professionalism. They installed a new HVAC system and water heater. Everything has held up very well so far. I have been using their service since April, and I would use their service again. I'd grade them an A+.”
“John Nugent installed a furnace and a generator, and they seemed to be very professional. The installation crew that came out knew what they were doing—they made some good recommendations for the installation of my furnace as well as the installation of my generator. They cleaned up and left the site as they found it—it wasn't a mess at all—so I had nothing but a very positive, positive experience with the installation and the technicians. When I called for information from the office staff, they too were very professional and got me the information I needed. They deserve an A+.”
“I thought that they were very professional, and they did a great job. I had no problems whatsoever with them. They did exactly what they quoted. They were very clean inside the house and outside the house, and they didn't leave any messes around. They were very pleasant and polite and showed up on time. They replaced my heat pump outside and my air handler up in my attic. And then they also came back when I had a plumbing issue—one of the handles in my shower wouldn't turn off. They actually came on a Saturday, I think it was, so it was great. They did a good job. I would absolutely give them an A+.”
“I've dealt with John Nugent for heating and A/C. They put in a new water tank and air conditioners a few years back. As far as I know, they knew what they were doing. They did a good, clean job. I would recommend the company. Nothing went wrong. A+.”
“John Nugent & Sons cleaned and kind of did a check-up on my heating and cooling unit in my condo. The workers were extremely helpful and very nice. They did everything they could to really get the job done. I did have to call and have somebody else come back because the first guy they sent out couldn't actually do all of the job, but they were very accommodating and didn't make me pay extra for it. They were clean as they worked. The scheduling was good. I selected them because one of my other friends had used them to replace their heater in their house. I would give them an A grade.”
“John Nugent was covering for another company that I usually use—I guess those people were away—so they told me to call John Nugent, because my air conditioning went out on a hot day. The gentleman was very courteous. I was so worried I would have to replace the whole unit, and all they needed to do was refill the coolant. I felt like they were very honest and straightforward and weren't trying to sell us something I didn't need. They were clean, too. I would give them a grade of A+.”
“I've used John Nugent & Sons for heating and air. It was very positive. They were very informed and candid about the work that needed to be done, and they gave me a realistic estimate from the beginning. It was a full central air conditioning installation. I'd rate them an A.”
“John Nugent & Sons did a very nice job. They repaired a part on our heating unit, and we were very happy.”
“John Nugent & Sons had great customer service, the workers were courteous, and they were very thorough. They replaced our entire heating unit. We first heard of them through a friend who had used them. I'd give them an A.”
“I think they are good guys. I think they did heating work—a repair—for us, and they did a good job. We have a contract with them, and we have probably used them a few times. They have good attitudes, and they are very respectful of their surroundings. I think I would give them probably an A. If my friends asked, I would recommend this company.”
“The work John Nugent & Sons did was fine. I enjoyed them—they were nice people. They're doing our furnace and heater system. They get our furnace and air conditioning up to service every six months, and we're very happy with them. They take care of it. They're doing great.”
“The person who came from John Nugent & Sons was well informed, and I think he did a great job. He was the kind who says, 'This could be an issue, and that can be an issue.' He didn't exaggerate—not the kind I am especially wary of. He stuck to his job, and I think he did great work. I think it was only a Freon issue with our heater. This was the first time that we used them, and we did not go with a contract. We would definitely use them again. I think my husband's colleague told us about John Nugent & Sons. I would give them an A grade. I told my friends about them, and I said, in case they had issues, John Nugent & Sons would be the people to call.”
“They installed a new HVAC system. I selected them because I used them in the past for maintenance of my existing system and they had given some good advice. The workers were very professional, clean, and very helpful. There was no issue with getting the new system in. They get an A.”
“John Nugent & Sons came last spring. I was referred to them by somebody I really trust, and they said they were very good and just easy to deal with. They came out twice. Once, they came out to diagnose something for our heating system. They were able to troubleshoot and find out what the problem was. We chose not to take care of that problem. Then, they completed something for us—they got the heating working. They were absolutely courteous. I'd probably give them an A-.”
“John Nugent & Sons did work on my air conditioning. The quality of the work was really good. I chose them because they installed my outside unit that was here when I moved in. The technicians were fine. I would give them a positive recommendation. I would give them an A.”
“We will definitely use John Nugent & Sons again. They were responsive. While other folks who had done work for us before kept making appointments and then not showing up, John Nugent actually was here when they said they would be here. They were prompt and polite, and everything was clean. It was a job well done, and I was very pleased with them. They were fixing our furnace—the motor had gone out. I described what was going on over the phone when I made the appointment, and they asked for the model numbers and all that, and they came with exactly what they needed to fix it. It just took them a few hours to fix it. It was a quick job, and they were out of there. It is holding up well so far. I'd give them an A. It was a very positive experience. I will definitely use them again.”
“John Nugent & Sons' services are very good. They were on time. No surprises—they got it done, and it was quality work. The price was as quoted—no problems. They installed a humidifier as well as the replacement furnace. The technicians were fine and cleaned up after they were finished. They did everything really well—I would definitely give them an A grade.”
“John Nugent & Sons has been great. I've used them two times—it was heating one time and cooling another. I had a Best Picks book from Fairfax County that I used to decide to use them. They knew what needed to be done. They didn't beat around the bush, and they gave me a very up-front and honest appraisal as far as the work that needed to be done and what it was going to cost. The workers were very professional. I had no issues with the cleanup at all. They provide professional service and were very friendly people, and they're going to tell you exactly the work that needs to be done up front. I'd give them an A.”
“John Nugent & Sons showed up on time and stuck to their cost. They did an inspection of our dual heating systems within the house, and then they came back later and installed a humidifier. The workers were fine, and they respected my property. I would recommend John Nugent & Sons to others.”
“It has been a positive experience. The technicians they send to my house are knowledgeable. They're patient with my questions, and they answer my questions. They don't seem to play any games. They come when I call them, and I basically use them once a year to check my system out. They've come out twice on emergency calls. I would give them an A.”
“John Nugent & Sons did a good job. They are considerate. They were able to repair something rather than replace the whole A/C unit. They were very responsive. This was our first time using John Nugent & Sons.”

John Nugent installed our HVAC system, and they were very friendly and prompt. They took extra time to make sure that everything was done correctly and moved pieces to make the system work better, which I wasn't expecting. It was fabulous—A+.

John Nugent was very honest, and they really cared about doing a good job for me. They installed a new furnace and air conditioner. They were personable, delightful, and pleasant. They were concerned about keeping everything neat. They're dependable and prompt, and I'm completely pleased—A+.

We thought a lot of John Nugent & Sons—they did a really great job. They did the job quickly, and they were really professional. We had an existing oil heat pump, and they installed a hybrid heat pump so that we could have an air conditioner. They did a perfect job cleaning up. I'd definitely give them an A+.

I had a very positive experience with John Nugent & Sons. The technician did some work on my AC unit, replacing a switch and a solenoid. He was able to diagnose the problem quickly and efficiently. He explained the problem to me, and he offered me a couple different solutions as to how to fix the product, from the easiest to a long-term strategy. I thought that it was a pleasure to work with a company that didn't just come in and say, 'Oh, you're going to need to replace all these pieces, and we'll either do all the work or none of the work.' We only used the air conditioner for about a month after that, but it was fine from the minute he left until we turned it off for the season. I absolutely would recommend this company, and I would rate them an A.

For heating and air conditioning, I call on John Nugent. I've been using him for seven or eight years; I have a service contract. He's never steered me wrong. All the maintenance is done within a proper time, and any repairs he's done have held up. I'd rate them an A. I absolutely would recommend them.

I use John Nugent & Sons for heating and air. I've used them six times in the last twelve months, and I continue to go back because they do such a great job. I have a rental property or two, plus my own residence, so they do everything for me now.

We've used John Nugent for heating and air conditioning. The last time they were out for us, they did a checkup and overhaul. They did a thorough job in that inspection. Also, they installed a furnace and air conditioner a couple years back.

I definitely was happy with John Nugent’s work. We had a new heating unit installed in our attic, and they did a great job with the installation. I would use this company again because they’re very reliable. I have already recommended them to several people. I would definitely give them an A+.

When we had to replace our heater, we went with John Nugent. We have a service contract with them. They've been fine, and everything's working.

For heating and air, we use John Nugent & Sons. They put in an air conditioner for us. So far, we haven't had any problems. I would use them in the future.

John Nugent & Sons—we're always happy with their service. They put in a system, and they always service it. They're prompt. They're pretty honest, and they explain what they're doing.

Right now we are using John Nugent & Sons for heating and air maintenance. So far, they've done a decent job.

They seemed genuine and honest, and I felt like they were fair and treated me well. The air conditioning wasn't working properly—it wasn't getting cold—and they came in, replaced a thermostat, and refilled the Freon, or whatever they use for coolant these days. I had looked them up in a book that I had received. They were the best people to get service from—I'd give them an A overall.

We called them to repair our air conditioner, and they were very good and very efficient. It went very well. I'd give them an A.

They installed an air conditioner, and we haven't had any issues. I would use them again. They're an A since I don't know of any issues.

We bought an air conditioning system from them, and they installed it. It was a decidedly positive experience. They were prompt in giving me an estimate, they were prompt in installing it, and they were proficient at what they did. They were pleasant. They were decidedly respectful of my home. I would give them an A.

They serviced the unit, and they also came back out and did some checks regarding a home inspection for the sale of my house. The technicians were great—polite, knowledgeable, and personable. I would absolutely use them again in the future. They were very competent and did a good job. I'd give them an A.

They looked at our heating system. We had someone else who came in and told us that the heater needed to be replaced, and we asked John Nugent & Sons to come in and verify that initial assessment. They indicated that it was incorrect, and that the heating unit did not need to be replaced. We don't have a contract with them, but they did an independent review, and that was fine. They did a good job. If I needed some servicing, I would use them. They seemed to be very reputable. I believe they're in an Arlington County directory for preferred or recommended vendors. They're probably an A-. They were pretty good.

John Nugent & Sons has done some work for me. They are wonderful. They fixed our heating problem, and they got it new and did half of an installation. It's working very nicely. The technicians are knowledgeable, and they took a lot of time, and they came back to check up on it. I would give them an A+.

They replaced the switch in the heater downstairs. They showed up when they were supposed to show up. They explained things to us, and they came in and put in the piece that had to be put in. They did good, quality work. I'd give them an A+ because I have no complaints with them.

They were very thorough, very efficient, and very quick. The quality of work was excellent. He did some heating work and repair work for me within the past year. The repair has held up very well. It was excellent work—A+.

We were very, very satisfied with them. They're very reliable—just set the time and date, and they come. They replaced a major air conditioning unit, and they did a great job with it. I'd give them an A+—they know what they're doing.

I found John Nugent & Sons from Best Pick Reports. I was really impressed with the company and the work they did for me. I liked the idea that it was family owned. Our air conditioner had issues, and they repaired it. The technicians were friendly and very knowledgeable. The customer service was good. An A+.

We were very satisfied with the work. They did some air conditioning maintenance for us. They just topped off the coolant and stuff like that. He said that our unit was one of the older ones, so he was able to refill it for now, but it would need to be replaced in the long term. He explained the differences between the different coolants required by new systems and old systems and the differences in price, and he also suggested a contract with them that might be cheaper in the long run in case there were a lot of service calls for this particular piece of equipment. We found John Nugent & Sons originally from that Best Picks guide, the blue-and-white one. Everything is holding up great. I'd say they're an A+. I don't have any complaints.

They did a good job. One of the blowers was making sounds, and he replaced it. The worker was very good. I'd give them an A+.

John Nugent just did work for me today. I had a very positive experience. I have two furnaces and two water heaters in my house, and they serviced all of them. The technician was very polite and professional. They had very good cleanup because he replaced the air filters in the furnaces, and when there was an empty air filter box, he took it to the outside garbage for me. I guess if either the furnace or the air conditioning system requires a major repair within the next year or so, then we would maybe reconsider the grade that we gave, but at this point, I would say they're an A+.

He was very helpful. We were having several different problems with our AC unit. We had the ducts cleaned, and then our system wasn't running efficiently. He did a thorough examination of our problem and was able to answer all our questions. Everything is holding up good now. I would say an A+ for them.

Basically, we thought that we had a really bad problem and that our AC unit was going to be replaced. I was impressed that they diagnosed the whole problem, and it just had a backed-up hose that they cleaned out and replaced. Also, while they were in there, they figured out how to turn on an outdoor hose that we couldn't figure out. We were pretty happy with what they provided. The workers were nice and helpful, and there was no mess left behind. I'd have to say they're an A+, I have no complaints.

They did heating and air conditioning service for us. I switched to John Nugent & Sons because I was unhappy with our prior company. I really didn't trust their service and pricing approach—I really felt like they were overpricing, and I didn't believe they were giving me accurate service. Sometimes a car dealer or a car mechanic may tell you things are broken when they're actually not, and I felt that was the case with this company. So, rather than going with a motor replacement with that company, I just decided to try John Nugent. I didn't tell them what the last diagnosis was, but they were more honest and told me that the parts did not need to be replaced. They saved me money, and I've been calling them ever since. I found them to be trustworthy, more so than the other company. Just for that, I'd have to give them an A+.

They inspect our heating and air conditioning. They do good, quality work. The workers are friendly, trustworthy, and competent. The cleanup was excellent. They seem professional and responsive. I'd give them an A.

It's a great company. It has been about a month since I used their services. They turned on the heater. We had the same technician come to do the same work that he did last time, so I already knew the technician. We requested the same technician because we were very pleased with his work. The workmanship was great. I haven't had any issues. They're an A.

They replaced my air conditioning unit. I've had no issues with it—it was all good. The technicians were all great. It was all A's.

They replaced the air conditioner. We called them because we'd seen their work before. That did it for us. The workers were excellent—professional, courteous, and clean. I would absolutely use them again. It's an A+.

John Nugent & Sons did some work for us in the past. They were excellent. They put in a whole new heating and air conditioning unit and ductwork. We had one unit for two floors, and it wasn't keeping up when we bought the property from the builder. We added it, and we're very happy we did. I would tell a friend or relative, 'Try them out. Absolutely try them out.' They're an A+.

I'd recommend John Nugent & Sons—they were very efficient and very professional. They replaced my HVAC system. A+.

John Nugent & Sons did some work for me. They came to look at the air conditioning system, and they also checked a heating duct thing because we live in a very big house, and we have three units that heat and cool the house. The work performed was really good. Also, they're very professional and very courteous. They listened to me talk about all the things I needed done, and they were very, very nice about it. I didn't feel intimidated. I didn't feel like the job was mediocre—it was first class, and I would have them back any time. I'd give them an A+.

John Nugent & Sons was a really good group to work with. I had some technical issues with the HVAC system that I put in, and they kept supporting me in trying to figure out what the problem was. Eventually, we got it all resolved, and everything got straightened out. They were very helpful in doing that. I'd give them an A.

John Nugent & Sons' technicians have always been very helpful and very knowledgeable, and they have always given us great service. We have a contract with them for service for an HVAC and furnace system. They always have great customer service when we've had questions or got estimates or wanted timely service; they've done all of those things very well. I would give them an A. We're going to use them in the future, and I absolutely would recommend them.

They helped us out in an emergency, and they were able to help me out over the phone without even sending somebody out here. I was very appreciative. They do regular maintenance for my HVAC system, and they also did one extensive job for me. I would absolutely recommend the company. They definitely get an A.

It's been awhile since they've been out here, but the last guy who was out here for general winter maintenance went the extra mile. He was just really professional and gave me some extra advice he didn't need to give me. I'd say they're an A.

They were straightforward, and they figured out the problem and did what we needed them to do. They rerouted a dryer exhaust duct for us. They were professional and seemed really knowledgeable. The cleanup was good. I'd give them an A.

There was a problem with our heating, the unit was not running, so they came and looked at it. They finished the work in a reasonable amount of time. I would give them an A-, as I usually don't give perfect scores to anyone.

I've been with them for over ten years. They put in a furnace and a heating and air unit over ten years ago—actually, they did it on 9/11, on that actual day. And they continue to service it. The overall quality of the work was excellent. They're very friendly and honest. I'd probably give them an A+.

They did an annual furnace checkup for us, and they were very good. I liked the technician that they sent. He was really good and really thorough, and he explained everything to me thoroughly. I'd give them an A+. I had no problems at all.

They did some repairs, and I have the annual heating and cooling contract. They're easy to work with, and they're very skilled. They also put the work into terms that you could understand and tell you things that you need to fix and things that you might need to address in the future. They also were extremely knowledgeable—like they explained everything in great detail. They were very reasonable in their hours, and that's why I went with them because the place in the past was not very accommodating with their hours, but they were very reasonable. The representative was very friendly and very accommodating when I had to modify my appointment. I'd give them an A+. I just had such a bad experience with my other place, and with this one, I've had no problems. The guy who initially came was so helpful, and I didn't feel like he was pushing me—he was not a hard sell. He believed in his product, but he was not going to push me. He said, 'It's your choice,' and that made me want to choose him all the more.