Vito Services
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Vito Services has received 4.5 out of 5 stars based on 203 customer surveys.
5
147
4
32
3
8
2
16
1
0
3rd year as a Best Pick Call
"From our beginnings as a one-man shop on K Street, we've grown to become one of the largest and most successful HVAC and plumbing service companies in the area. For over 80 years, we've delivered quality service and products and have established ourselves through integrity, trust, and respect for our customers."

Michael A. Vito | Owner
Company Information
Services Offered
Vito Services installs and repairs air conditioners, air handlers, heat pumps, boilers, furnaces, humidifiers, thermostats, and air cleaners, as well as custom ductwork. The company offers same-day service and 24/7 emergency support.
Warranty
Vito Services provides a one-year parts-and-labor guarantee on installations.
Company History
Founded by James Vito, Sr., in 1934, the company is in its fourth generation as a family-owned-and-operated business.
Distinctions
Vito Services is a member of the Nexstar Network.
Additional Information
In addition to residential and commercial HVAC services, Vito Services provides complete plumbing, sewer, and drain services. Vito offers free estimates, a senior citizen discount, and financing with approved credit.
Areas Served
Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington
Address
681 Southlawn Lane
Rockville, MD 20850
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2701021865

Compiled Score:

Vito Services has received 4.5 out of 5 stars based on 203 customer surveys.
5
147
4
32
3
8
2
16
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/09/2018

“Vito maintains my HVAC system and installed a humidifier. They're punctual; they're very polite and professional. I deal with one individual who comes, and I think that's the best way to go. He is clean and neat. I'd give them an A.”

Review by
01/09/2018

“They serviced my furnace. The technician is a personable guy and informative, and that's a good thing. They came when they pretty much said they would, so that's always helpful. I'd give them an A.”

Review by
01/09/2018

“Vito did just a heating checkup. They are easy to get ahold of, and they come quickly. They're good. I would give them an A.”

Review by
01/09/2018

“That was yearly service contract on the HVAC. He was pretty thorough about the inspection. It's pretty good, B.”

Review by
08/31/2017

“They've done plumbing, and they put in a new heater. They did a good job. They followed through. They're polite. They showed up on time, for the most part. I'd give them an A, I would say.”

Review by
08/31/2017

“It was good. They did air conditioning work. They were prompt and on time and got the job done, even though it was raining. They were friendly and polite. I'd give them an A+.”

Review by
08/31/2017

“Recently, they replaced an air conditioner. I had worked with them before and was able to get very reasonably priced and quick service on a furnace and air conditioner replacement. I would give them a B+.”

Review by
08/31/2017

“Vito is a very good company. They came recommended by someone who I respect, and I have been using them ever since and always been quite satisfied. They did work on the boiler, sort of HVAC-related work. There may be something else. I just can't recall the specifics. Their techs are very personable, very customer-oriented, and give very good advice. They're an A.”

Review by
08/31/2017

“It's all awesome. It's all great. Can you just write everything good? They've done several different things, even changed our air conditioner. They've fixed toilets, changed our A/C unit. They've done a bunch of stuff, and it's always great. They are very responsive. They know what they're doing, and everyone's very friendly and professional. It's an A+.”

Review by
08/28/2017

“Always right there and always very cooperative and get the job done. Give it a triple A. They’re just easy to get ahold of, and they come when they say they're going to show up. I've had various things done. I've had repairs in the bathroom and in the kitchen at the sink and an assortment of things. They've also done some work on my heating units at one time. I can't remember exactly, but I know that I've always called them. They're my first source for help. I live in a condo. In general, they are very knowledgeable, and they're very polite and clean. I think that's important. I don't want someone coming in making a mess for me and leaving me with it. They always put down something on the floor to be sure, that if they're doing anything that could get messy, it won't be on my floor after they leave. And overall I just feel very comfortable with them, and I really would use them anytime I need help. I'd give them an A+. They're great. They're just great.”

Review by
08/28/2017

“They put in a new air conditioner for me. They were very informative about what my options were. I went in thinking my air conditioner had to be fixed, and they walked me through all the problems and helped me make the decision that I actually needed a new system rather than trying to patch up the old one, and I think they were telling me the truth. Even though it cost me money upfront, I think they were saving me money in the long run. I'd give them an A.”

Review by
08/28/2017

“They were good. My air conditioner went out, so they came over and fixed my air conditioner. It was quick, thorough, and affordable. Everything was professional, straightforward. I would give them an A.”

Review by
08/28/2017

“Vito gave a yearly check and fixed one of my toilets. The man is very friendly. He's been here before and very thorough. Everybody's been very nice on the phone and very helpful. I would give them an A for excellent.”

Review by
08/28/2017

“Vito did some work for me, but's it's been a while ago. They didn't do plumbing. They did heating and air conditioning. They showed up on time and the price was reasonable. I would give them an A.”

Review by
08/28/2017

“They did an annual air conditioner checkup. They arrived on time, did their job, and left. I would give them an A.”

Review by
08/10/2017

“They were fast and prompt, and I mean, they did a really good job. They replaced my HVAC system. I'd grade it an A+.”

Review by
08/10/2017

“They were timely, and they did quality work. They put in an A/C unit in our attic, and I would give it an A-.”

Review by
08/10/2017

“We're very satisfied. We like Vito Plumbing a lot. It was maintenance, I think. I have no complaints with them. They do excellent work.”

Review by
08/10/2017

“The charge was not very clear. They just come in and charged you some things not agreed upon. They were doing a checkup. The experience would be a poor grade.”

Review by
08/10/2017

“It was great. They did a great job. They had good prices, and they were convenient and quick. They installed the air conditioning. I would say it's an A.”

Review by
08/10/2017

“Vito serviced my HVAC system. They were good. They showed up on time; they were friendly, helpful. It was a good experience. I would grade it A+.”

Review by
08/10/2017

“Good experience. I don't remember exactly, but it was a good experience. I think they did a good job and were communicative about what the problem was. I think they were doing service on my HVAC system. A, I would say.”

Review by
08/10/2017

“It was okay. What I disliked it the fact that the person that was supposed to come out here and speak with me in reference to how much it was going to cost never showed up, and they just sent someone out here to do the work, which I ended up paying for. But then found out in the end that after they put the furnace in, that the piece underneath for the air conditioning should have been replaced. But my air's working fine. It just didn't seem like the top ten company that they stated in the ad that I actually picked them from. I would probably give them a C. The initial person who came out here and looked at my furnace, he was right on time. Customer service—the people that I was speaking with on the phone I just didn't care for at all. They didn't have great customer service skills to me.”

Review by
08/10/2017

“There were delays with the installation. The installers had damaged part of our floors, and there was an issue regarding compliance to permitting and it took a while to get results. They were doing an HVAC system. I'd grade it a C. They seemed to be knowledgeable, but the execution is much to be desired. I was not happy with the responsiveness.”

Review by
08/10/2017

“Vito serviced my HVAC system, but it was just last week. It was on the weekend, my HVAC went out, and they pretty much came within two hours. I'm sure they had other calls and came right out, told me exactly what the problem was right away within minutes and did a very thorough estimation of what was going on and about what was going to happened and how I could get it fixed, and it all worked out. I'd give them an A+.”

Review by
08/03/2017

“First when they came out, they overcharged for maybe 20 minutes of work. They charged over $400 something for just replacing one item. And then what they replaced only lasted two days, so I had to call them back for another technician to come in. And when the second technician came in, he wanted to get paid too. He charged me also so I had to fight with news Channel 4 to get my money back. I'd grade it a D.”

Review by
08/03/2017

“We got into some unexpected work, and they helped me understand my options which included some incentives that were available through tax credits or refunds from both the city and the state that enabled me to buy a nicer, more efficient unit than I would have otherwise. The guys were very professional. They did the job on a timely basis, and it's worked very well. It was a heat pump. I'd give them an A.”

Review by
08/03/2017

“Vito's done some work. They do all our work on a regular basis. We've had a couple instances we needed somebody to come by pretty fast, and they've been pretty prompt. So, overall just a pretty good experience. Actually, as a matter of fact, I just became aware that that's what they do as well. So we've only used them for A/C. I would grade it good.”

Review by
08/03/2017

“Professional when they came. They diagnosed the situation, but they never gave me the solution. They also overcharged me for the Freon gas that they were putting in the air conditioning. Everywhere else I understood the price was almost half, so they charged me for the double. And two days later again the A/C didn't work. So, I had to call them. The technician came back. I said, ‘Okay, this is the solution. You should have given me the solution when you were here, not now after calling a couple of times, also overcharging me for the Freon gas.’ They charged me about $300 for the gas. Everybody else I got the prices on, it cost about $200. I would grade it a D. The technician was really bad. He didn't open the A/C. He just looked at it and said, ‘Okay, I put the gas in. Show me where the problems are.’ Whereas, when I call in the next person, the next company came in, opened it up and showed me actually there was a hole in one of the parts that carried the Freon gas. He never showed me that. If he showed me that, I never would have spent $400 on the Freon gas to begin with to fill it. We'd lose the whole Freon gas within two days. Very bad experience.”

Review by
08/03/2017

“Vito replied quickly and did a competent job. It wasn't just maintenance. There was a problem. There was a repair that needed to be done. I'd grade it as an A.”

Review by
08/03/2017

“I don't have any trouble when I need them. They come out and they come when they're supposed to, and the guys that they have working for them are all pretty good. I've had them for the air conditioning and the heating. I've had them for a couple years. I'd give them an A.”

Review by
08/03/2017

“They're pretty responsive. They respond quickly. On August 6, probably what happened was some fuses blew, not the fuses, the regular fuses in your switch board, but the air conditioner fuses, and they fixed it in five seconds. It's a B+.”

Review by
08/03/2017

“We've been working with them for about seven years. I just like their service. They come when I call them, and they complete the work. And they do the annual maintenance and everything's fine. I've never had a problem with them. The quality of their work has been very, very good, and I'd give them an A.”

Review by
08/03/2017

“They come and check our air conditioning unit and heating unit every six months. They come during the time window that they give you, and they call 30 minutes before somebody's going to arrive. And the technician, William, who always comes to our house, is very nice. I would grade them an A.”

Review by
08/03/2017

“They have signed me up for a contract to do work on my HVAC system, and I really just had a boiler and they didn't service boilers, so I don't have air conditioning. They came out; they gave me an estimate and they really overcharged me because I only had the boiler. I'd grade it a D.”

Review by
08/03/2017

“They did air conditioning work. They came when they said they would, and they finished when they said they would. I would grade them an A+.”

Review by
08/03/2017

“I'd use them again. They did the job right. The price was right. They were doing HVAC maintenance. I would grade it an A.”

Review by
08/03/2017

“They were quick and professional. It was air conditioning service. I'd give them an A.”

Review by
08/01/2017

“They were doing an air conditioning panel. I would grade them an A.”

Review by
08/01/2017

“Vito has been here for different things. They've always been very responsive in getting here quickly and finishing the job as quickly as they can. They've done plumbing and drainage work for me. I would say it's an A+.”

Review by
08/01/2017

“Vito did plumbing for me, and they did fine work. They did a good job. They were responsive to our request for service. We had them a couple of times. When they came out to check on things, they were prompt and were informative, and I'd give them an A+. They installed a new air conditioner compressor. They were good. Put us down as satisfied customers.”

Review by
06/27/2017

“We weren't there for the original work. They put in our ducts and they didn’t do a good job. But when we came back and insisted on a better job, they eventually did it but it took them coming several times and several calls. They did several things, but they put in water heater downstairs and they also put in air conditioning for us. I'd give them a C.”

Review by
06/27/2017

“He added Freon to the air conditioner, and then he told me that it could go out at any time and that I should think about having it replaced, and then he told me that I owed $400 for the Freon. And I told him, ‘I didn't know I was going to have to pay anything and he never told me that there was going to be a charge.’ He had already added the Freon. So, I was very angry. I would give them a D-.”

Review by
06/27/2017

“I pay for a kind of a preferred status, become a partnership, a partner. Their response time was pretty good, because I have rental properties. So, in order to be able to call them and tell them what the issue is, they usually were able to address it pretty quickly or at least get someone there pretty quickly. A lot of times I was there for the work. It could have been either work on plumbing or HVAC unit, both. It would be an A.”

Review by
06/27/2017

“They did work for me. They were clean with their work. They knew what they were doing. They replaced my water heater, and then they replaced my air conditioning. I'd give them A+.”

Review by
06/27/2017

“They did excellent work. I had no complaints, and I would recommend them. They worked on the A/C.”

Review by
06/27/2017

“Vito did the work they came to do. It was on an A/C unit. I'd give them an A.”

Review by
06/27/2017

“They were on time and informative. I had a plumbing inspection and HVAC inspection. I would give them an A+.”

Review by
06/27/2017

“They were just quick, it was real fast, I think was the most impressive thing. It was a new condenser and coils—A/C. I would give them an A.”

Review by
06/27/2017

“They were great. They were very responsive. It's fine. It was HVAC. They do everything at my house. They're all A's. I would recommend them.”

Review by
06/27/2017

“They came, did the work, and left. Everything was fine. It was on a boiler. I'd give them an A.”

Review by
11/09/2016

“We're satisfied with Vito's services. They're efficient. They work on our system. They did good work with only one or two issues.”

Review by
11/09/2016

“It was great. Everything was great. It was excellent work with no problems.”

Review by
11/09/2016

“I would give them the top rating. They did HVAC work.”

Review by
11/09/2016

“I've worked with them for a long time. They're familiar with my setup, and they always do good work. They did work on my air conditioner. They cleaned it and set it up for the summer. It was excellent with no complaints. I would give them an A+.”

Review by
11/09/2016

“They gave me an honest estimate, and they did the work. I was satisfied with the work. It was a pipe that they replaced over my furnace. It was a pipe that was leaking over my furnace. I would give them a B. They did good work, but I think they overcharged me for some things that they did. That's why I didn't have them to do all of the work that needed to be done. I would not call them back again. The work was OK. I haven't had any problems with the leak. I needed a duct and he's going to charge me 700 dollars to replace a duct. The parts cost less than what he wanted to charge me for. Seven hundred dollars to install a duct. I thought that was extremely too much, and the duct itself didn't cost that much. They purchased too much duct to replace the one that was there, and they wouldn't accept it back. That was a loss that I had paid for, it was a loss I had to end up throwing away. When they measured it themselves, and then they go out and do the wrong size. They got too much, and then they wouldn't accept it back. I don't think I would recommend them.”

Review by
07/05/2016

No review comments provided

Review by
07/03/2016

No review comments provided

Review by
07/03/2016

“They are pricy, but the work is great and definitely up to code.”

Review by
07/02/2016

No review comments provided

Review by
07/01/2016

“The service was performed quickly and the technician had a good knowledge of the equipment and solution. ”

Review by
06/30/2016

“The service provided by Vito Plumbing for my heating units was well done, in a professional manner.”

Review by
06/30/2016

“The work was very good, but super expensive. For one project I found. Handyman to do the relatively simple task well for 1/3 of the Vito quote. In addition, there was a hard sell to buy a service protection plan.”

Review by
06/28/2016

No review comments provided

Review by
06/28/2016

No review comments provided

Review by
06/27/2016

No review comments provided

Review by
06/27/2016

No review comments provided

Review by
06/27/2016

“Excellent.”

Review by
06/27/2016

No review comments provided

Review by
06/27/2016

“Been a customer since 1978, very pleased with Vito Services.”

Review by
06/25/2016

No review comments provided

Review by
06/24/2016

No review comments provided

Review by
06/22/2016

No review comments provided

Review by
06/22/2016

No review comments provided

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

“Great company and people to deal with.”

Review by
06/21/2016

“The service was prompt and conducted with high quality.”

Review by
06/21/2016

“Vito Plumbing is reliable and expert in maintaining our HVAC system.”

Review by
06/21/2016

“Gavin has been servicing my HVAC for several years. He is terrific.”

Review by
06/21/2016

“The technician was punctual and polite. He seemed to be experienced and competent. He identified and corrected the problem quickly. However, he performed services I did not request at outrageous prices. ”

Review by
06/21/2016

“First visit: guy set the humidifier to maximum setting and forgot to reset it. There was flooding in basement. Second visit. Guy did not inspect the unit properly nor installed the detectors as promised. I filed a complaint with office. No one followed up.”

Review by
06/21/2016

“Kenny was great however Chris came out and did estimate after I had to call because they never followed up and now I still don't have the estimate for work needed so I'm using someone else!! First svc 6/5..Chris came out 6/16. He said I would have estimate that afternoon and still nothing .. So very poor customer svc except for Kenny”

Review by
11/04/2015

“My experience was positive.”

Review by
11/02/2015

“They were very responsive. So far, so good. They replaced our HVAC and water heater. It was a big job and they did it on time. They were recommended by a contractor that we use. I think they deserve an A.”

Review by
11/02/2015

“They're wonderful. They were just excellent. They're just a very good company. I can't say enough about them. They deserve an A. They did my HVAC and that's pretty much it. They've done various things for me.”

Review by
10/28/2015

“It was good both times that I worked with them. They're just really friendly. The people on the phone were great and so were the gentlemen that came to the house. They took care of my problem in a timely manner. They were just coming to do an inspection of my systems and that was all it was. I found them from my neighbor who used them. I will go with an A+. They were great.”

Review by
10/28/2015

“It's been good work.”

Review by
10/28/2015

“My experience was positive.”

Review by
06/05/2015

“I used a company for heating and cooling that I've used for a few years and they're fine. I don't have any problems with them. They're easy to contact and they respond. They do routine maintenance and sometimes I have problems. They'll come out and if there is a problem that needs immediate service, they come out immediately like the next day. I can always get in touch with them. I would give them an A also.”

Review by
05/26/2015

“They did a good bit of work. They were prompt. They were pleasant. They cleaned up after themselves, which to me is a very positive thing. I am happy to have discovered them via the recommendation that I had and I will certainly use them consistently again. They did two things. They repaired some plumbing, they put in a new kitchen faucet, and they installed my new central air conditioning. I would rate them as an A.”

Review by
05/26/2015

“That was a long time ago. I didn't have any problem at all, and everything was fine. It was very prompt service. They were there that afternoon. I called that morning and the guys were able to get there quick and take care of the problems. It was heating and air conditioning, which is what they did. They were recommended by somebody. They were amazing. I had no problems with them so they're an A to me.”

Review by
05/26/2015

“Vito has always been good for us. Their technicians are pleasant and nice to deal with. That's basically it. They do a confident job. They do an annual service, and they've done some repairs on our heating and air conditioning unit. They were the legacy heating and air conditioning company that serviced our HVAC when we moved into the house. They get an A grade from me. They've always done right by me.”

Review by
05/26/2015

“They came on time, they did the work that they said they were going to do, and they were friendly and polite. The initial estimate that they gave me turned out to be what they charged. They were pleasant and easy to get along with, and they did just what they said they were going to do. They replaced a heat pump and inspected my other furnace. They’re an A-grade company.”

Review by
05/26/2015

“They did HVAC work. I was happy that they got the work done. It was a compressor for my air conditioning. The service was fine. The only thing that was a little surprising was the cost. It was pretty expensive. I guess I don't understand it. Putting the coolant into the service was a lot more expensive than I expected. It was a reference from a friend. I'd give them a B.”

Review by
05/26/2015

“I used them three times. They came when they said they would. They did their work very well. They were wonderful. They snaked the drain outside twice. They repaired the air conditioning unit upstairs. They came four times. They did a wonderful job. I tried several numbers, but Vito sounded the best when they responded, so I used them and I've used them since. They're an A+.”

Review by
05/26/2015

“They did a great job. They were very professional but the service done where they would come to check our heating and air conditioning twice a year and they didn't do that so when I went to turn my air conditioning on, it wasn't working and when I called them to tell them that it wasn't working, they charged me for a service call and I'm like 'Why did you do that?' They said 'If you called and said for us to check your air conditioner then we wouldn't have charged you but because you called and said that your air conditioning wasn't working, we had to charge you for a service call' so that upset me. Now, we paid for our air conditioning service twice a year and that upset me. It took a while to get it. It went out at like the end of April and we just got it in on Friday but it's the busiest time of the year. With all said and done, they were very professional. We had a new heat pump put in during March upstairs. We had them put that in. The downstairs one just went in May so we called them back. They did a good job and cleaned up and I tried offering the guys lunch and everything but they wouldn't take anything. When they came for the upstairs heating, that wasn't working. The fella came in and he said that it's my thermostat that is not working and that I need a new thermostat. We paid the service call for that. My husband said he didn't know if it was the thermostat and he thinks it was the electricity so I called in an electrician. I went and bought a new thermostat, I haven't put it in yet. The electrician told me it was my heat pump and that it was bad. They came back in and put a new heat pump upstairs. That was another service call so it was $90 for Vito to come in and then the electrician and then another $90 for Vito to say it's the heat pump. I would still use them again. They're nice guys. They're clean. We're pretty new to the area. I would probably give them a B. I would use them again. I got their name out of a book that we got in the mail. It was the blue and white book. I'd give them a B. I'd rather use guys like that.”

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