Vito Services
Air Conditioning & Heating
Hours of Operation
Business Address
681 Southlawn Lane
Rockville, MD 20850
Company Details
Services Offered
- Humidifiers
- Boilers
- Air Cleaners
- Air Duct Cleaning
- Ductwork Repair and Installation
- Furnace Repair, Installation, and Replacement
- HVAC System Repair, Installation, and Replacement
- Heat Pump Repair, Installation, and Replacement
- Thermostat Installation, Repair, and Replacement
- Ventilation Services
Services Not Offered
Not specified
Minimum Job
Not specified
Warranty
- 1-year parts and labor warranty on installations
Additional Information
Employee Information
Not specified
Insurance Coverage
General Liability Insurance
Workers' Compensation Insurance
Company History
Distinctions
- Member of the Nexstar Network
- BBB Accredited with an A+ rating
Customer Benefits
Availability
Emergency 24/7; Same Day
About this company
"From our beginnings as a one-man shop on K Street, we've grown to become one of the largest and most successful plumbing and HVAC service companies in the area. For 92 years, we've delivered quality service and products and have established ourselves through integrity, trust, and respect for our customers."
— Michael A. Vito, Owner
License
2701021865
Ratings & Reviews
Compiled Score:
Vito Services has received 4.8 out of 5 stars based on 775 customer reviews. Learn about Our Research Process.
Jacquie Roberts
2 months ago
I am a long-time customer of VITO Services. Today, my HVAC cooling system maintenance was performed by Bertrand (technician). He was very professional, knowledgeable, and thorough in his inspection of the cooling system and equipment. He advised me on a couple of maintenance concerns, including how important it is to clean the AC coils. I opted to have the (much-needed) coil-cleaning service performed, and after seeing and hearing the before-and-after results, it was well worth it. Bertrand represented VITO Services exceptionally well as an experienced, knowledgeable technician and customer-focused employee. I will definitely request Bertrand as my preferred HVAC technician for future cooling and heating maintenance services from VITO. Thank you, Bertrand! Merci beaucoup!
Cannie Tran
2 months ago
I've been a customer of Vito for quite some time, and overall, I've always had positive experiences with their technicians. Everyone who has come out for service or repairs has been professional, personable, and pleasant to work with. They consistently demonstrate a strong work ethic, approach situations thoughtfully, and take the time to explain issues in a way that's easy to understand. For this particular repair, Jason was the technician assigned to our service call. I remembered him from a previous visit a couple of years ago when he was training alongside another technician I had worked with before. It was great to see him now working independently. Jason was professional, knowledgeable, and efficient. He quickly diagnosed the issue, completed the repair, and took the time to explain everything both to my tenants and to me over the phone. I really appreciated his communication and professionalism. Kudos to both Jason and those who trained him—he represents the company well. The reason I'm giving an overall 4-star rating instead of 5 stars is due to the scheduling and customer service experience leading up to the appointment. I initially called regarding a leaking HVAC system and left a voicemail but did not receive a return call. I called back and was able to schedule an appointment through the AI scheduling system for the following day. Wanting to confirm the appointment, I called again and spoke with a representative who confirmed everything; however, our call became disconnected. After waiting a few minutes for a callback that never came, I called back again. During that call, I spoke with another representative who unfortunately came across as somewhat dismissive and not very understanding of the situation, especially after I had already made multiple calls regarding an actively leaking HVAC system that Vito had originally installed. I was also told at one point that my appointment was not on the calendar, which was confusing after it had already been confirmed. While it was explained that a recent heat wave had led to an increase in call volume, I felt communication and follow-through could have been handled better. There were also a few instances where I felt interrupted during the conversation. To their credit, I did receive a callback about an hour later, and the appointment was ultimately confirmed and resolved. However, the scheduling and communication process created unnecessary stress during what was already a frustrating situation. Overall, I would still recommend Vito because I genuinely believe their technicians provide excellent service and quality work. My experience with the field team has consistently been positive. I simply believe there is room for improvement when it comes to scheduling coordination and customer service communication.
Jonathan Escobar
3 weeks ago
The guy that came to check our AC unit shared a lot of information and was very helpful 10/10. "Update" Something else came up with our AC system we had to call them again they came back as quick as possible got the help we need everything worked out great thanks to jason V who came the first time and danny W technician that came the second time with a lot of knowledge both great guys and great company!
Todd Sniffin
a month ago
A/C went out and they were able to diagnose and install a new system within several days of my call during a hot summer week. Everyone from the Sales Specialist to the Techs were friendly, professional, and quick to respond. We have been using Vito for 14 years and have always been pleased with the service and quality of work.
Paola Reyes
2 months ago
We had an excellent experience with our HVAC technician, Danny Villalobos. He was professional, knowledgeable, and took the time to clearly guide both my husband and me through every step of the process. He made sure we fully understood what was being done and answered all of our questions with patience and clarity. His work met all of our expectations, and we truly appreciated his attention to detail and customer care. We highly recommend Danny
Service Area
Vito Services serves 26 cities in the Northern Virginia area.
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Cities Served
Vito Services FAQ
Services
Hours of Operation
Business Address
681 Southlawn Lane
Rockville, MD 20850
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