CroppMetcalfe
8th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 700+ Surveys
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8th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies for both residential and commercial customers.
Warranty
CroppMetcalfe offers 30-day labor and 90-day parts warranties for residential HVAC services and five-year warranties on new installations.
Company History
The regional, family-owned company was founded in 1979 by Mitchell Cropp.
Distinctions
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as the 2011 Residential Contractor of the Year by the Air Conditioning Contractors of America (ACCA).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Licenses
#2701020634
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“We love them. They're awesome. We always use them. They're always available. They always send someone very fast, faster than any of the other services. I think their air conditioning and heating is one of their strongest points, and their plumbing is also really strong too. They do excellent; I have no complaints. I would highly recommend them.”

“Everything was as it should be. The guy was on time, and he did what he was supposed to do. It was perfect. This last time was the semi-annual check up of our HVAC system. I'd give it an A+.”

“Excellent. They always repair the problems. They're always there on time. If there is a problem—say they don't have the part—they turn that around, real quick. Like I say, they're very efficient. They do good work—plus, they're a nice bunch of people, too. They do air conditioning, environmental, and they do some plumbing too. They get A's all the way around.”

“Excellent. They have come out multiple times to fix my heat, and every time they've been very professional and well experienced. I'd give them an A.”

“He was prompt, on time, and did the work quickly, and efficiently. They've done plumbing, heating, and air conditioning maintenance. I'd give them an A+. Everything's been satisfactory.”

“I've had CroppMetCalfe for almost a year. The tech, when he comes—they're always professional and helpful. They did do some plumbing in the six months, because my drain was clogged. They also do the maintenance on the HVAC as well. I'd grade it an A+.”

“They do good work. The people that represent them give you a card, and they introduce themselves. They take care of things and make you happy. They do air conditioning, plumbing, and heating. I'd give it an A+. They're knowledgeable. They're good people.”

“They're punctual, and you always can get someone to come out as needed—so responsive. I've had them out a couple times recently. They came out to clean my air ducts, and they also came out to do an HVAC inspection. I'd grade it an A+.”

“They were always responsive when I call. Their technicians always were well dressed, well mannered, clean, and professional. They do heat and air work for me. They've installed new units. They do pest control for me, and I also have a plumbing contract with them. I give them an A+.”

“They're good. We like them. We like that they are responsive, they show up when they say they're going to show up, and their people are trustworthy and responsible. They've done HVAC maintenance. I think that they've done extermination. They've done a couple of things—not just one thing—but we like everything. I'd give CroppMetCalfe an A+.”

“I've been using them for years. The number one thing is that they're knowledgeable about what they're supposed to be doing. They come to check my furnace and air conditioning once a year. They just came a couple of weeks ago to check it for the winter, and in the spring they check the air conditioning to see if everything is OK. And they did find out that I needed some parts, and they fixed those. They ordered them, and then someone came and put them in. I'd rate them as A+. They always come and put the little things on their shoes when they come in your house. They're very knowledgeable.”

“The technician took his time, and if I had any questions, he answered the questions, and he was thorough in his work. He didn't just come down there—boom boom—to get through. He checked and doubled checked to make sure. I got a maintenance check on my furnace. I'd give CroppMetCalfe an A+.”

“They do good work. They checked out my heating system. I'd give them an A+. They're always on time. They give you a stretch of time, like two hours, and they always come within that period.”

“They were prompt. They did what they said they were going to do, and they were not overly marketing, as far as persuading me to purchase other products. They did let me know that other products were available though. It was a furnace check, I believe. As I remember correctly, it was a routine furnace maintenance. I'd give them A+.”

“They're just responsive and get the job done well. They've done a bunch of air conditioning stuff. I'd grade it an A+.”

“We've had a contract with CroppMetCalfe for years, as far as I know. We've been in our house for 28 years, and as far as I know, we've worked with them the whole time. They're always on time with the schedule. The gentlemen who come to work on our systems are always polite, always telling us exactly what they're doing and what we need, so we've been happy with them. They do the air conditioning and heating. For the overall grade, I would give them an A+. We've been with them for years, and we're still with them so that would be my answer—A+. They always put on the little things over their shoes when they're walking through the house.”

“CroppMetCalfe was doing maintenance on the HVAC and installing a hot water heater. I would grade them A.”

“They arrive when they say they're going to arrive, and they do what they say they're going to do. We have a heating and air conditioning contract with them, and also they sometimes do plumbing work for us. I'd give them an A.”

“They worked on HVAC and plumbing. I'd grade it an A.”

“We have always been pleased with CroppMetCalfe. It was heating and air conditioning. We can probably do an A.”

“We've been dealing with CroppMetCalfe for over 25 years, so I wouldn't if I wasn't satisfied with the service. They do our HVAC and also pest control. I'd give them an A.”

“It's positive, whenever they come over and do the work. They did plumbing, air conditioning, heating. I'd give them an A. They installed an air conditioning, they put a new air conditioning, new heating system downstairs, and they're fine. They do a good job. They're expert.”

“The workers were courteous. They made sure that they kept my place in good order—cleaned up after themselves. They always answer questions that I might ask and my equipment runs well. It was heating and air conditioning, the water heater, and the whole package. I'd give CroppMetCalfe an A.”

“They're here when they say they're going to be here. They tell you what's going on. They show you if there's any options of what you can do, and the work is done, and it doesn't have to be done again; it's done right the first time. They've done plumbing. They checked everything in my house. They repaired two toilets in the house, repaired a bunch of things in the house, some small issues and they also put in my brand new air conditioning system two years ago. I'd rate them an A.”

“It was a positive experience.”

“Good technicians. They installed a new furnace. I would give them an A.”

“I had a problem last summer; we were in that heat wave, and the A/C guy that I had been using before retired about six months before that. I wasn't sure who to get, and I called various people—because I guess everybody was calling these A/C companies that had problems. But I called them, and they made several trips out here to take care of me as quick as they can. They didn't get to me like the same day or the next day, but within three or four days, they were out here to see what was going on. I would give them an A. They're pretty good at customer service. They were right on time, all the time. I had a number of visits before I mentioned, 'Replace my whole system,' because they were trying to fix the old one, different parts were blowing out. But after I got the new one installed, the people that actually came and installed it. I left in the old humidifier and the old air purifier; whoever hooked it up actually hooked it up wrong, and those two weren't functioning correctly. But when I complained about it, they did send out somebody to take care of it, and they fixed it. So, that's why I'm saying, initially it was like a problem—but once they were aware of that problem, they took care of it.”

“I had A/C maintenance. I would give them an A.”

“I liked their promptness, and they fixed the problem the first time. I had called them when there were issues. They deserve an A.”

“It was very easy to make service appointments with them. They were doing just regular maintenance. Air conditioning and heating is what they do for us. No complaints, I would recommend them.”

“It's been very good. The service people came, and they did everything that we requested. They were on time, and everything was taken care of properly. It's basically my heating system and air conditioning. So far, I'd have to give them an A. They've been pretty good. They were on time. They would say the time they'd arrive, and they usually arrived within the timeframe they said they would. They were very good at cleanliness, because they put on their shoes and everything else that they needed to walk through the house, and they made sure they cleaned up after them—so I have no complaints with that. For what they did, I'd have to say they're pretty well experienced, the ones that I've dealt with anyhow. They came in, they could tell me if there was any problems, or if anything needed to be done.”

“They came in on time. They installed the equipment they had to do, and it seems to be working fine. It was HVAC. I'll give CroppMetCalfean A.”

“They came on time, and they did what they needed to do. They were very efficient and polite, and they explained everything. They also send out reminders when I need to have things checked. They do HVAC work. I'd give them an A.”

“They did heating, A/C work. I would give them an A overall.”

“They did HVAC work. I'd say it's an A.”

“They do fine. They've always done what needed to be done—above and beyond the usual service call stuff. No extra time needed, and never had a problem with any of the equipment they've installed. They've always done my HVAC replacement, so they did a full system replacement, and they do all of my annual service calls, heating and cooling. I would give them an A.”

“They show up when they're supposed to, and when they get here, they have to go on the roof to do the air conditioning and heating. They have to schedule it for a first call in the morning, so the guys are here at 7:30, because it takes two of them to go up the ladder. I'd give them an A.”

“They showed up on time, and they knew what they were doing. I think we were having a problem with our heating and air conditioning unit. I'd grade it an A.”

“They were just professional about their installation. They replaced my heating and air conditioning. I'd give CroppMetCalfe an A.”

“They're good. We're OK with them. They do good work. It was heating and air conditioning work. I would give CroppMetCalfe an A.”

“They're just pleasant to work with. I have a deal with them, basically on a twice a year basis, for air conditioning and heating. I'd give them an A.”

“They've always done a good job. They show up when they say they're going to and get their work done; no surprises. It would have been maintenance of our air conditioning unit—heat pump, actually. I'd give them an A. No intention of not continuing to use them.”

“Excellent. They come on time. When they come, they survey what needs to be done; they explain it to you very careful, and they explain to you what the cost factors are—and any options that you have. They have the maintenance contract on two furnaces in my home, and they also put a furnace in my house, so I've had quite a bit of dealings with them. The contract that I have for the two boilers in my house and two air conditioning units—they have had the contract on them for about 12 years. I'd give it the best grade you have—A+. They're very good. You can't touch them; I wouldn't keep them 12 years if they weren't. They always show up. If they're going to be late, they call you. They're good.”

“I think that it's fairly easy to schedule an appointment. I think they're really reliable in coming out, but then also trustworthy in the advice that they give. I think that's been really helpful. They've done plumbing, and they've done HVAC. I'd grade it probably an A.”

“We really love them, and we think they're great. They did HVAC work for me. I would grade the overall experience A+.”

“It's been a while. I liked that they were super responsive and thorough. When we had our issue, they were willing to come that day. They educated us on things we wouldn't know. We're homeowners, but we didn't know the issues we were having, and they took their time to explain it to us. We were very, very impressed and it worked, and we don't have the issues any more. We've had a few things done with them. They've helped us out with HVAC, and they've helped us out with pest control. I would grade the overall experience with an A, especially for cleanliness—everyone worn special shoes.”

“I have a service contract with them for my heating unit, and this past December they installed a new heat pump. Three years ago they put in a new furnace and a hot water heater. They're courteous, they're capable, they're confident, they make sure the job's done right, and I never have a problem with them. I never have an issue with them—they're just top-notch, and I'd give them an A+.”

“They are very good. I liked that they always do a good job, and I've used them for about ten years. They've worked on the HVAC unit, as well as done some duct cleaning work for me in the past. I would grade the overall experience with an A+—everything's perfect.”

“I've had CroppMetcalfe do work for me before. I would grade the overall experience with an A+—I love them. They've done heating, air, plumbing, sewer, and drain for me.”

“They did a terrific job, and we've used them quite a bit. They have done duct cleaning. They do the whole HVAC regular service. They do the service that—it's not rodent remediation, but they spray the outside of the house for any kind of ants, or anything like that, too. They always call back, they always follow up. They call before they come to the appointment, they follow up to make sure that after the appointment that things went well, and so it's just a real convenience to work with. Definitely A+. Matter of fact, on that cleanliness side, it's interesting when they come into the house, especially when they're working on the HVAC system. They put on these little booties so they don't traipse through the house; it's pretty interesting to watch them do that and not leave any marks.”

“They are great. I liked that they have honesty. They go through everything in detail and look at everything to make sure it's all done correctly, and sometimes find things that were not discovered by other people, so I think it's great. In the past, we've had plumbing work, and we've also had electrical work done. When we were closing on a house they came in and did some cleaning of the furnace. The plumbing work was a clog, and then they put in one of those chargers that breaks down the water. They earned an A+.”

“It's positive because we've had good service trying to schedule the appointments, the technicians showed up within the scheduled window, and they've always done a great job. In the last few years, they've done a new furnace, a new A/C, basically the whole HVAC system. They've done duct cleaning, and they show up to do the preventive maintenance every year. I've been using them for the last six years. They get an A+.”

“Everything was fine, excellent, no complaints.”

“I liked all the service people that have come to my home. They are reliable—they do what they say they're going to do, and that's what I want. They worked on my HVAC. They did excellent work. No complaints—I would and have recommended them.”

“In the past few years they've put in a furnace. Basically, I love the guys. They are good people. In fact, they're coming by tomorrow to check the furnace out to see if everything is OK. I think they've done some electrical, plumbing, and pest control work. They are good people, and they did a good job. I'm happy with them.”

“It was positive because they always give me great service. I've been a customer of them for 20 years. They gave me my yearly checkup. I would grade them A overall.”

“They did the work they said they were going to do. They did HVAC work for me. They did excellent—A.”

“They did really, really high-quality work and made sure it got done correctly. They replaced an HVAC unit for me. They have also done some plumbing work for me, which was unclogging a drain. I'd give them an A.”

“I liked that they are super professional: they let you know what they are going to do, they stick to their quote. This particular work was quite effective in the recommendation. They basically did a house assessment as well as something to make the heating and air systems have more efficiency and balance. I have had them do a lot of things: I started out with just the heating and cooling and, of course, I've had the major work done here. And on our rental property, they did some plumbing work for us this year. I would grade the overall experience with an A.”

“They are great. It was a great experience because of my new water heater and my new heating system. They did a great job. They replaced them. They get an A. They are very good.”

“It was a good experience. They did our pest control and also did general maintenance on our heating and cooling. They did a great job.”

“They're businesslike, friendly, and did a great job. In the past they've done HVAC work, and I think they did termite testing. They've done plumbing work. They replaced a furnace, put in an HVAC system, and just general repairs. I would grade the overall experience A.”

“I've been dealing with them for 15-16 years. Recent work was excellent and very satisfactory. They arrived when they said they would. Technicians know what they are doing. They're neat, clean, and efficient. I've been getting checkups on the heating and air conditioning systems every six months. I'd give them an A-.”

“I liked that they are always on time, prompt, and always do a good job. In the past they've done seasonal maintenance on my air conditioning and heating system. I've been using them for about 30 years. I would grade them A+. I've recommended them.”

“I liked that they were always able to come out and service the unit. They did heating and air for me. They get an A+.”

“It was positive because of their professionalism and knowledge of the system. They are the ones who did my A/C unit, but they haven't done any other work for me in the past. I would grade the overall experience with an A+. They did maintenance on my old A/C unit.”

“They came when they said they would, and they fixed the problem. They replaced air conditioning units for me. They get an A+.”

“It was positive because they know what they're doing, they showed up on time, and they did a good job. They replaced heating and air conditioning unit in a condo that we own. They've also done pest control in the past, both indoors and outdoors. I would rate the overall experience A+.”

“They showed up when they said they would, they did the work what they were supposed to do, and they left the house neat. I have them for both pest control and for plumbing, heating, and air conditioning. They get an A+.”

“They did what I requested them to do, it was timely, and they did the job. They did the maintenance for the eight-track system. They get an A+.”

“They have been servicing our air conditioning and plumbing for a long time. I would rate the experience A+.”

“I've used them for years. They mainly do heating and air conditioning for me. I've had them do some plumbing work. They cleaned my vents one time, and they cleaned the dryer vent. I would rate the overall experience A+. I had a service contract with them for years, and I was very happy with them, so I used some of their other services along the way too.”

“They did work for me over a year ago. I liked that they were very thorough, knowledgeable, and careful about not tracking dirt in my home; that was nice. They put in a new HVAC. They didn't do any duct cleaning work for me. I would grade the overall experience with an A+.”

“I had a positive experience.”

“I can't think of anything off the top of my head that I liked about them, but they did good, and I'll use them again. They did a bunch of stuff for us—they installed our new heating-and-ventilation system. It was a big project, and I would grade the overall experience with an A.”

“I had a good experience with them. There's nothing in particular that I liked about them. They just did my annual air conditioning maintenance, though they didn't any duct cleaning for me. I would grade the overall experience with an A.”

“I have nothing but good things to say about them. They do the annual checkups. They were on time, and it was easy to find an appointment. They get an A.”

“I liked that they did the job. They are a very good company. I'd give them an A.”

“I'm happy with it. I have an annual contract with CroppMetcalfe for plumbing and for heating and cooling. It's positive because they're right here when I need them, and they come on time. They do the work properly, and I'm usually very happy with what comes out. They do HVAC work for me. I would rate the overall experience A. I don't have any complaints. I think they're just fine, and I've recommended them to friends and colleagues.”

“In the past they've done HVAC work for me, just maintenance. I've been using them for a few years. They do A work. I haven't had any problems with them.”

“It was a positive experience because of the ease in working with them. In the past they've done maintenance on the HVAC. They get an A.”

“It was fine. There was nothing in particular that I liked about them, other than they were efficient, and it was good. They serviced the water heater and everything's fine. I would grade the overall experience with an A. I didn't have any problems with them.”

“It was positive because they did a good job. They were on time and cleaned up after themselves. It was good. They did duct cleaning for me. I'd give them an A.”

“It was positive because they do what they do well, they're nice, and they follow up. I've been with CroppMetcalfe for almost 20 years. The last thing they did for me was my annual air conditioning services. They're an A.”

“It was positive because they were accommodating in working with me from long distance. I've used them in the past, and they've always been good. They put in a new HVAC for me. I'd give them an A.”

“It's always been positive because we've been a customer of theirs for several years now. When we've had major problems and needed immediate help, they come right away, and they've always remedied the problem, so we've just been happy with them. In the past they've done heating, air conditioning, and many different things for us. They have repaired and replaced and do general maintenance. We've been using them at least ten years. I'd give them an A.”

“Most recently they did a fall maintenance on our heating system. We've had a contract with them for years. They are reliable, they come when I expect them too, and they take care of our system. They keep our pump going, and it's been pretty much way over its lifespan. I'd give them an A.”

“There's nothing in particular that I liked about them. They were clean, efficient and got the job done. They worked on the HVAC, and I would grade the overall experience with an A.”

“They came to do the annual check-up on our appliances. They were competent and nice. I'd give them an A.”

“They checked out our heating and cooling system, and they did everything well. I'd give them an A.”

“They did a yearly service on our furnace. We didn't have any issues. They were just servicing the unit, and I would grade the overall experience with an A. So far, the unit has performed as expected throughout the winter.”

“They did air conditioning and heating work for me. I would grade the overall experience A.”

“They did an annual inspection. It was fine: they showed up on time, they did what they were supposed to do, and everything's fine. I would grade the overall experience with an A. Very good cleanliness, they showed up on time, and they wore little booties. They did what they were supposed to do. It was fine.”

“They did just seasonal maintenance on the heating system. They're always on time, and they're very good at what they do. I've been with them at least 20—maybe more years—and they've always been very good. I would give them an A; They've been very good.”

“They did one of our spring or fall checkups for the air conditioning system. They're pretty detailed when they talk to us about what they did, and they replaced the filters for us, which is kind of nice. They get an A.”

“They put in a new air conditioner and furnace for me. It was a positive experience because they were pleasant, came in, did what they had to do, and got out. A couple of hours and they were done. I would grade the overall experience A.”

“They replaced our entire HVAC. It was positive because they were very easy to talk to, very experienced, got everything in, and got appointments very fast. I'd give them an A.”

“They serviced our air conditioning unit. I liked that they were on time, courteous, and did a good job. Nothing particularly noteworthy, but they were very professional. I would grade them A.”

“They were effective. They did their job, and they left. They worked on the heating and air conditioning system. They get an A.”

“They were on time. They did more than they were requested to do. They answered all my questions. I felt they spent plenty of time with me. I never felt rushed. We have a service contract with them, and they reviewed the HVAC system. I would grade the overall experience A.”