7th year as a Best Pick
certified company
Based on 700+ reviews
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7th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies.
CroppMetcalfe offers 30-day labor and 90-day parts warranties in addition to honoring manufacturers' warranties for residential HVAC services.
Company History
The company was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since.
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as the 2011 Residential Contractor of the Year by the Air Conditioning Contractors of America (ACCA).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Prince William, Fairfax County, Loudoun County, Arlington County
A selection of 700+ homeowner reviews:
“I have used CroppMetcalfe for almost 20 years. They installed our gas water heater as well as our air conditioning system. Their work was great. Subsequently, we have used CroppMetcalfe for routine preventive maintenance. I have found their service technicians to be professional, personable, and knowledgeable. We are well pleased with their service—A+.”
“Every time we have used them, it has been a wonderful experience. They are very professional and always answer any questions that I have about the products and installations. They were fantastic—A+.”
“CroppMetcalfe has been my HVAC service for more than 30 years. They keep my system at peak performance year-round.”
“The team was extraordinary. I had two HVAC units and a water heater replaced. The installation teams were terrific—A+.”
“We are very satisfied with CroppMetcalfe Services. We have a service contract. They are very prompt about when they arrive. They installed a two zone system and extra returns for our furnace which keeps the house very comfortable all year around. They always clean up after their service. The workers are very pleasant and professional. We highly recommend them.”
“We had a significant loss in air conditioning effectiveness with our upstairs system. CroppMetcalfe performed a whole-house air flow/HVAC survey, then did a duct repair and sealing in the attic. Air conditioning much improved. The efficiency graph was useful to understand the impact of the service. Solution worked as advertised.”
“Technician identified a potential issue with one of the air conditioner parts and went ahead and replaced it to prevent any issues in the future.”
“Service person came when they said he would, he quickly found the problem keeping our A/C from cooling, and fixed it.”
“Thoroughly explained status of system. A+.”
“Technician Juan Olmedo and his helper Carlos did an effective, efficient job installing a new air conditioner. My only complaint is that they replaced an air conditioner also installed by CroppMetcalfe, which lasted only 5 years.”
“CroppMetcalfe is always easy to get a hold of and schedule with. The technicians are always professional and knowledgeable. We have used them for over 18 years and will continue using them for all our heating and A/C needs”
“The technician was very professional, answered all our questions during and after installation. He explained the features of the new system and thoroughly cleaned up the work area after completion.”
“We have used them for years great with radiators and boilers. They're an A+.”
“Technicians have been invariably professionally competent, courteous, and friendly when conducting inspections of my heating/AC system.”
“Have had CroppMetcalfe for our HVAC for 15 years. They are the best.”
“A CroppMetcalfe Service Technician performed the annual inspection of our A/C system based as provided by our silver service contract with them. The technician was very courteous and professional and punctual.”
“I have had a CroppMetcalfe quarterly maintenance plan for my heating and A/C unit for well over 25 years. They have never failed me in providing good quality service in routine as well as emergency cases.”
“They're very conscientious, they're always timely, and they know what they're doing. They've just done professional work. This is not the first time that I've used CroppMetcalfe. They came in and installed a whole new furnace, air conditioner, and water heating system in my house a couple of years ago. They're just an awesome company. They come as needed. I would give them an A rating.”
“They were responsive, they have enough people, and their technicians are pretty knowledgeable. They do HVAC work, and I have a service contract with them. I've been using them for a couple of years. I decided to use them because they're very popular in the area. I pass by them, and I'm just aware of the company brand. They get an excellent rating from me.”
“They're prompt, and their technicians are always very courteous. Everything seems to work perfectly fine. We have a service contract with them for the heating and air conditioning, and we also have one for our sump pump service. They get an A rating.”
“We have a service agreement with them. They're always prompt, and they have always given us good advice. When our heater went down, rather than trying to make me buy another heater, they said it was under warranty for two years. Since it was under warranty, they said, 'Why pay for a new one?' I thought that was very good. I have an HVAC contract and a plumbing contract with them. They're very good. I think they were the contractors that put the HVAC unit in our other house. They're A+.”
“Our air conditioner didn't work, and it needed a part. CroppMetcalfe came as soon as they could and fixed it, so that was good. They got the part as soon as they could, and they came as soon as they could. That was important. I chose them because we have the gold plan. The people that lived here before purchased that plan, and we have continued to use that. I'd say they get an A+.”
“They did what they came to do. They do both maintenance and repair work on our HVAC, and it always works when they leave. It's fine. I've been using them for 12 years. They've had to come out for emergency jobs. I would give them an A+ rating.”
“They get top ratings. They do A/C and heating work. They're very professional—A+.”
“CroppMetcalfe does HVAC work. Every time one of the technicians comes to the home, they're always very professional and identify themselves. They're always cautious about making sure that when they enter the home, they wear the little booties. They make sure that I'm informed all the way along in terms of the processes that they're undertaking. When it's all said and done, they clearly identify all of the requirements or any of the issues, and they let me know if there are any requirements to maintain my system. I've been using them for five and a half years. I'd give them an A+ rating because I don't have any problems.”
“They've always been really good to us. We've used them for over ten years, and they really do a good job. Our air conditioning was not keeping up, and it was about 82 degrees in the house. The technician came out, and he was pretty much able to tell right away what was wrong. He fixed it, and he was out of here in probably less than an hour. We've been in our house for 22 years now, and we got started with them years ago. We have a gold plan with them, and they've always been very responsive. They're A+. That's why we stick with them.”
“BIASED - They just seems to know what they were doing. The guy who came and checked the air conditioner seemed like it was his first time out. He corrected some things and everything, but he was a very nice man. They did a maintenance check on the air conditioner. I will be honest with you my next door neighbor use to work for them and he moved away and we always told him that we were going to get their maintenance and when he had a plumbing problem called Cropp Metcalfe and they come right out and we ended up buying a plumbing contract too, yes they do both HVAC and plumbing for us. I would grade them an A.”
“They always do a really good job—that's the most important thing—and I can count on them to get it done right. They maintain our HVAC and hot water system. I chose them because of a personal recommendation from a friend over a decade ago. They get an A rating from me.”
“They're prompt and efficient, they show up on time, and they explain what they do. They do our HVAC system. We've used them for plumbing one time, and I was satisfied with that experience. I've been using them for ten years. They earned an A.”
“They're reliable. They've done the heating, the air conditioning, and the water heater. It's on a service contract. I've been in my house for 21 years, so I've been using them for 21 years. I'll give them an A.”
“We use CroppMetcalfe for all of our maintenance. They're good. We're happy with them. I would give them an A rating. When they come, they come for service. When we have issues with the air conditioning or heating, they come on time and do great service. During the winter and summer, when the weather changes, we call them to come and do the maintenance work. We changed the whole A/C system with them. They're very good.”
“CroppMetcalfe has always done a good job on my heating and air conditioning. I had a positive experience with them. They were very professional, and they always fix the problem. I'd give them an A.”
“I recently had a good experience with CroppMetcalfe. They did HVAC maintenance, and I really liked it. I appreciated the work they did. I have a regular contract, but I'm seriously considering having them do something else. They did a really good job. They're an A.”
“They respond quickly when I call. They do the maintenance on my HVAC system. I chose them because of the better work condition. I would give them an A rating.”
“BIASED - They're just good all-around folks. They do HVAC work for me. I chose them because the owner is a friend of mine. I would give the company an A.”
“They're reliable and on time. They did a semiannual checkup of my air conditioner. I chose them because of their maintenance plan. They're an A-rated company.”
“They're professional, and they did the job right, which is always a good thing. They did what was expected. They did maintenance of my A/C. I chose them because they were recommended. I would rate CroppMetcalfe as an A. There was one minor issue, but they came right back and fixed it, so it wasn't a major deal.”
“They did fine. We had no problems, and everything was good. They did the semiannual maintenance for our HVAC unit. The people were nice, and they did a good job. I chose them because when we bought the house, that's who the builder used to install it. I would give them an A grade.”
“We've used CroppMetcalfe for years and years and years. That's why I've called them again. I like that they fixed what the other guy couldn't fix. They pretty much know what they're doing, and they're nice. Most recently, they worked on something on the furnace. We've been using them since before they became CroppMetcalfe. When they moved, we didn't use them for a while, but I couldn't get my furnace fixed, so I called them. They're an A-grade business. I don't have any complaints.”
“He did a routine checkup on the heating and air conditioning system. He explained to me how the system was working, and I liked that he was clean, presentable, and didn't bother me too much. We have a yearly contract with them. I would give them an A.”
“I've been a client for a long time. I like the fact that they show up when they say they're going to. I have one of those service contracts, which is great because when something has gone wrong, they come. The people are nice, clean, and very polite. Most recently, they came for HVAC work. I once had a problem, but they came right away and fixed it. CroppMetcalfe gets an A grade.”
“I've been using them for probably ten years. They're local, and they have always been able to do what they said they were going to do. They solved all of my heating and air conditioning problems. I have a service contract, and I've had them come out for an emergency. I would give them an A rating.”
“They've done HVAC work for me. They're responsive, professional, detailed, and comprehensive. They're what you want in a service company. I'd give them an A.”
“They're easy to get in touch with, their scheduling is always easy, and they're very professional. They're very nice when they're here. They do HVAC work. I've been using them for ten years, I guess. I have a service contract with them. CroppMetcalfe deserves an A.”
“They were prompt, and they did good work. They're a good company. I think they might be the ones that came and checked on my furnace. My furnace didn't have any problems, but it was the time for it to be checked, so they came, checked everything out, and made sure it was working. I've been living in this house for quite a few years, and I've had them come here before just to check things. I've never had problems with my furnace. They're an A-rated company.”
“They show up and do the work, and things seem to go well. They do heating and air conditioning work on a service contract. I would give them an A.”
“They do a pretty good job. I've used them for heating and air conditioning. I don't remember anything bad about them. I think I have one of their plans. I would give them an A rating because I didn't have any issues.”
“I've used CroppMetcalfe for 18 or 19 years. I only use them for heating and air conditioning. They're an A.”
“They're very prompt and very professional. They did heating and air conditioning work for me. It was routine maintenance and an emergency problem. I just signed up with them this year. I chose them because the company that I was with ended the contract that I had. I didn't like that, so I went with CroppMetcalfe. I would give them an A rating.”
“They do air conditioning and heating work. They were on time for their appointments, and they did a good job with servicing.”