CroppMetcalfe
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 501 customer surveys.
5
404
4
74
3
10
2
8
1
5
9th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies for both residential and commercial customers.
Warranty
CroppMetcalfe offers 30-day labor and 90-day parts warranties for residential HVAC services and five-year warranties on new installations.
Company History
The regional, family-owned company was founded in 1979 by Mitchell Cropp.
Distinctions
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as a 2018 National Contractor of the Year by the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
8421 Hilltop Road
Fairfax, VA 22031
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2701020634

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 501 customer surveys.
5
404
4
74
3
10
2
8
1
5
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/30/2019

“They did a great job.”

Review by
09/28/2019

“The guy his name was Mercury was great.”

Review by
09/28/2019

No review comments provided

Review by
09/28/2019

“They are very professional with their work especially electrical!”

Review by
09/28/2019

“Customer service with the technician”

Review by
09/28/2019

“The knowledge and expertise of the technician that came to the HO home she was very happy with his work.”

Review by
09/23/2019

No review comments provided

Review by
09/17/2019

No review comments provided

Review by
09/16/2019

“Very pleased and a satisfied customer!”

Review by
09/16/2019

“CroppMetcalfe is very professional. They did an excellent job of selecting and installing my system in very hot conditions.”

Review by
09/16/2019

No review comments provided

Review by
09/16/2019

“I would like to recognize Orin he is ultra-professional, explains everything correctly, and he has this let me do the right thing attitude. That his how he does his work.”

Review by
09/16/2019

“Jim”

Review by
09/16/2019

No review comments provided

Review by
09/16/2019

No review comments provided

Review by
09/16/2019

“They are very reliable.”

Review by
09/16/2019

No review comments provided

Review by
09/16/2019

“CroppMetcalfe (NoVA) met or exceeded my expectations in regards to the quality of the work on the heating and air conditioning.”

Review by
09/16/2019

“I have never understood why this is in all surveys about recommending. I never recommend anyone to any company. This is not a reflection on CroppMetcalfe, it is just that I do not recommend anything to others.”

Review by
09/15/2019

No review comments provided

Review by
09/15/2019

“Mac”

Review by
09/12/2019

No review comments provided

Review by
09/12/2019

No review comments provided

Review by
09/11/2019

No review comments provided

Review by
09/09/2019

“prompt service and very professional technicians”

Review by
09/08/2019

“Customer Service Great”

Review by
09/08/2019

“Heating and air conditioning services.”

Review by
09/08/2019

No review comments provided

Review by
09/08/2019

“I had to call twice to get an invoice for my service.”

Review by
09/08/2019

No review comments provided

Review by
09/08/2019

“I have been pleased with Cropp's work for many years. Their service policies are a wonderful investment.”

Review by
09/08/2019

No review comments provided

Review by
09/08/2019

No review comments provided

Review by
09/08/2019

“Quick, knowledgeable and able to respond for an HVAC replacement in days when others could only do it in weeks.”

Review by
09/08/2019

“They are usually very good about getting someone over during an emergency.”

Review by
09/08/2019

No review comments provided

Review by
09/08/2019

No review comments provided

Review by
09/06/2019

“My technician was excellent.”

Review by
09/06/2019

No review comments provided

Review by
09/06/2019

No review comments provided

Review by
09/05/2019

“They have all been really great.”

Review by
09/05/2019

“AJ, the plumber, exhibited exceptional service.”

Review by
09/05/2019

“Everyone that has come out has always been very professional.”

Review by
09/05/2019

“I would like to recognize the technician for exceptional service.”

Review by
09/05/2019

“We have a 160lb Great Dane and they were very good with him. They followed my lead and met him without getting him excited.”

Review by
09/05/2019

“CroppMetcalfe met my expectations in all areas.”

Review by
09/05/2019

“All of the technicians that have worked in my home have been competent and courteous. Additionally, the technicians have been very time orientated.”

Review by
09/05/2019

“CroppMetcaff always does a good job. I have been using them for years and never had a problem. They are very professional.”

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

“CroppMetcalfe (NoVA) is very professional and knowledgable.”

Review by
09/05/2019

“They met my expectations.”

Review by
09/05/2019

“Wow!”

Review by
09/05/2019

“Jamal should be recognized for his exceptional service.”

Review by
09/05/2019

“I am pretty happy with their service!”

Review by
09/05/2019

“They were always polite and professional. They always do the little things correctly, like putting on shoe covers when coming into my home.”

Review by
09/05/2019

“Everything was fine. They came within the window they were supposed to come in, and it was all good.”

Review by
09/05/2019

“I would like to recognize Jawar for his exceptional service; he was great.”

Review by
09/05/2019

“They've all been good, but as I've said I've had so many technicians.”

Review by
09/05/2019

“I was satisfied with their annual maintenance program, and their level of expertise.”

Review by
09/05/2019

“They were fine.”

Review by
09/04/2019

“Neil Dodson and Jonathan Ferree. They represent CroppMetcalfe extremely well.”

Review by
09/04/2019

“Excellent Service each time”

Review by
09/04/2019

“MAC He is very professional, very organized, very efficient. Excellent and considerate service.”

Review by
09/04/2019

No review comments provided

Review by
09/04/2019

No review comments provided

Review by
09/04/2019

No review comments provided

Review by
09/04/2019

No review comments provided

Review by
09/03/2019

“Every mechanic that has worked in my house”

Review by
09/03/2019

“Melissa in the office and Lawrence Coro who came to service our HVAC.”

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“They come when I call them. It's fine.”

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“Richard is a Great Technician!”

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“When there was an emergency of any sort (leak in my cellar, stop of air conditioning in my son's house, freeze-over of heat pump in the big house), Cropp Metcalfe was immediately available and helped solve the problems deftly. I must say, for the record, both emergencies were in fact caused by factors unrelated to CroppMetcalfe equipment, but repaired by CroppMetcalfe staff.”

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“Young man who performed air duct cleaning; name unknown”

Review by
12/03/2018

No review comments provided

Review by
12/03/2018

No review comments provided

Review by
12/01/2018

“They met or exceeded my expectations in everything I've used them for.”

Review by
11/29/2018

No review comments provided

Review by
11/29/2018

No review comments provided

Review by
11/29/2018

“Everyone has been outstanding. I would like to recognize all of them for their exceptional service.”

Review by
11/29/2018

“CroppMetcalfe met our expectations in all areas.”

Review by
11/29/2018

“CroppMetcalfe inspected my furnace and installed a new heat pump on the second level of my home.”

Review by
11/28/2018

No review comments provided

Review by
11/28/2018

No review comments provided

Review by
11/27/2018

No review comments provided

Review by
11/26/2018

No review comments provided

Review by
11/24/2018

No review comments provided

Review by
11/23/2018

No review comments provided

Review by
11/23/2018

“We have had several different technicians in the house to do various work. Each technician that has been sent has done exceptional work. I would like to recognize all of them for their exceptional service.”

Review by
11/23/2018

“We have used them for a long time and they have always been responsive, helpful, and have always done a good job.”

Review by
11/23/2018

“I was satisfied overall. I have been working with the company for fifteen years.”

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