CroppMetcalfe
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 465 customer surveys.
5
386
4
55
3
10
2
10
1
4
9th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies for both residential and commercial customers.
Warranty
CroppMetcalfe offers 30-day labor and 90-day parts warranties for residential HVAC services and five-year warranties on new installations.
Company History
The regional, family-owned company was founded in 1979 by Mitchell Cropp.
Distinctions
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as a 2018 National Contractor of the Year by the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
8421 Hilltop Road
Fairfax, VA 22031
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2701020634

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 465 customer surveys.
5
386
4
55
3
10
2
10
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
12/03/2018

No review comments provided

Review by
12/03/2018

No review comments provided

Review by
12/01/2018

“They met or exceeded my expectations in everything I've used them for.”

Review by
11/29/2018

No review comments provided

Review by
11/29/2018

No review comments provided

Review by
11/29/2018

“Everyone has been outstanding. I would like to recognize all of them for their exceptional service.”

Review by
11/29/2018

“CroppMetcalfe met our expectations in all areas.”

Review by
11/29/2018

“CroppMetcalfe inspected my furnace and installed a new heat pump on the second level of my home.”

Review by
11/28/2018

No review comments provided

Review by
11/28/2018

No review comments provided

Review by
11/27/2018

No review comments provided

Review by
11/26/2018

No review comments provided

Review by
11/24/2018

No review comments provided

Review by
11/23/2018

No review comments provided

Review by
11/23/2018

“We have had several different technicians in the house to do various work. Each technician that has been sent has done exceptional work. I would like to recognize all of them for their exceptional service.”

Review by
11/23/2018

“We have used them for a long time and they have always been responsive, helpful, and have always done a good job.”

Review by
11/23/2018

“I was satisfied overall. I have been working with the company for fifteen years.”

Review by
11/23/2018

“They exceeded my expectations with courteous and timely responses and excellent service personnel.”

Review by
11/23/2018

No review comments provided

Review by
11/23/2018

No review comments provided

Review by
11/23/2018

“I was satisfied with the performance on what was agreed upon and that the was the work was perfectly aligned. They did what was asked of them and they did it well.”

Review by
11/23/2018

“I like the fact that they come out whenever there was a problem and they show up quickly. They have a very quick response time.”

Review by
11/23/2018

No review comments provided

Review by
11/22/2018

No review comments provided

Review by
11/22/2018

No review comments provided

Review by
11/22/2018

No review comments provided

Review by
11/21/2018

No review comments provided

Review by
11/21/2018

“Professional, thorough, knowledgeable, highly recommend for your heating and AC needs.”

Review by
11/21/2018

No review comments provided

Review by
11/21/2018

No review comments provided

Review by
11/21/2018

“On the last maintenance, the maintenance man attempted to tell me I needed a repair, which, clearly I did not. This was fraud.”

Review by
11/21/2018

No review comments provided

Review by
11/15/2018

“Previously, I have had them do some plumbing. I had some leaks in my wall. They went way out of their way. I didn't even have a contract with them for that. I have been a customer 30 years.”

Review by
11/12/2018

“The manager with billing took care of a little issue I had. He straightened it all out. I think his first name is Scott. The ladies who answer the phone calls are very nice. I have been using CroppMetcalfe since 1996. They recently changed somethings with the billing.”

Review by
11/12/2018

“CroppMetcalfe has met and exceeded my expectations by being very responsive. They have been there when I have needed them for emergencies and were available for service within just a few hours.”

Review by
11/12/2018

No review comments provided

Review by
11/12/2018

“CroppMetcalfe meet and exceed our expectations by being polite and arriving on time. When I call they usually come the same day.”

Review by
11/12/2018

“Very thorough and professional service technician (Francisco)”

Review by
10/30/2018

No review comments provided

Review by
10/29/2018

“They did installation and maintenance of an HVAC system.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

“Their general service met my expectations.”

Review by
10/29/2018

“They met my expectations in all areas. I have used them for years.”

Review by
10/29/2018

“Everyone that has been to my property has been very professional. The people that they have sent have been of high quality.”

Review by
10/29/2018

“I can not think of anything, in particular, they just met my expectations be doing a good job.”

Review by
10/29/2018

“CroppMetcalfe installed a new HVAC system for me. I have also had a contract with them for over 20 years”

Review by
10/29/2018

“I would like to recognize the people that came over at CroppMetcalfe to do work for my home for their exceptional service.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

“Sure, I would like to recognize Leo Johnson for his exceptional service. Leo is terrific.”

Review by
10/29/2018

“They replaced the air conditioning and did a whole house comfort check. It was an analysis of heating, air conditioning, window, door, attic, and ceiling. It took about 3-4 hours.”

Review by
10/29/2018

“They didn't exceed in any.”

Review by
10/28/2018

No review comments provided

Review by
10/28/2018

“I have worked with CroppMetcalfe (NoVA). For many years and had work done in 3 different properties. I trust them completely”

Review by
10/28/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

“Can't remember names, but especially the individual visited, explained and reached the agreement on the purchase of new furnace and air condition unit”

Review by
10/22/2018

No review comments provided

Review by
10/22/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

“The professionals demonstrate not only their expertise but throughout educate the customer regarding each phase of their work.”

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/19/2018

No review comments provided

Review by
10/19/2018

No review comments provided

Review by
10/19/2018

“I would focus on the quality of work, my previous contractor sold me a new piece of equipment, and it was a piece-of-junk. Part of the reason I switched to CroppMetcalfe is that? they do not sell junk, use the good-quality equipment. That is important to me.”

Review by
10/19/2018

No review comments provided

Review by
10/19/2018

No review comments provided

Review by
10/19/2018

No review comments provided

Review by
10/18/2018

“You know we have had so many people out. They have all been excellent! I can't name a specific person, they have all been very professional. I have wonderful things to say about everyone!”

Review by
10/18/2018

“I would like to recognize the ladies at the front desk who take your calls, and all of the men that come out. They are all very professional. The workmen are always very nice, neat and clean. They are professionally dressed. They don't have crinkled clothes. They are nice, clean people.”

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“CroppMetcalfe (NoVA) is very good. We have been using them for several years.”

Review by
10/18/2018

“They checked out the heating and cooling system.”

Review by
10/18/2018

“I really liked them all, especially the pest control guy! I am very satisfied with whatever they did!”

Review by
10/18/2018

No review comments provided

Review by
10/17/2018

“my technician was excellent”

Review by
10/17/2018

No review comments provided

Review by
10/17/2018

No review comments provided

Review by
10/17/2018

“I would like to recognize Cameron”

Review by
10/17/2018

No review comments provided

Review by
10/17/2018

No review comments provided

Review by
10/17/2018

“Have been with CroppMetcalfe for approximately 35 years, receiving excellent and professional service. Very satisfied with CM.”

Review by
10/16/2018

“They inspected the heating system and the plumbing system.”

Review by
10/16/2018

“CroppMetcalfe (NoVA) exceeded my expectations in everything I asked them to do.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
01/22/2018

“They came to do the annual check-up on our appliances. They were competent and nice. I'd give them an A.”

Review by
01/22/2018

“They do quite a bit of work for me, and it always has been positive. They did duct cleaning for me. They've also maintained my two system HVAC, so they manage the heating and cooling, the equipment, and the functioning—and have done so for quite awhile. They know the systems even if they haven't been here before. They have sufficiently good analytic skills that they can figure out these complex systems quickly and without complaint. They respond—I also have some warranty insurance with them, and they respond to emergencies very, very well. I appreciate that considerably also. I do give them an A, and I have recommended them. Those friends of mine who have used them are pleased. Those who felt they were too expensive, of course, have not used them, and so I can't speak to that. So I suppose price is something they should give them feedback on. I don't know how to assess that.”

Review by
01/22/2018

“They did a terrific job, and we've used them quite a bit. They have done duct cleaning. They do the whole HVAC regular service. They do the service that—it's not rodent remediation, but they spray the outside of the house for any kind of ants, or anything like that, too. They always call back, they always follow up. They call before they come to the appointment, they follow up to make sure that after the appointment that things went well, and so it's just a real convenience to work with. Definitely A+. Matter of fact, on that cleanliness side, it's interesting when they come into the house, especially when they're working on the HVAC system. They put on these little booties so they don't traipse through the house; it's pretty interesting to watch them do that and not leave any marks.”

Review by
01/22/2018

“I have a service contract with them for my heating unit, and this past December they installed a new heat pump. Three years ago they put in a new furnace and a hot water heater. They're courteous, they're capable, they're confident, they make sure the job's done right, and I never have a problem with them. I never have an issue with them— they're just top-notch, and I'd give them an A+.”

Review by
01/22/2018

“I've been working with them for many years, so I've always had a positive experience with them. They do duct cleaning for me, and routine maintenance on the HVAC system that they installed about 11 years ago. They show up when they're supposed to, and they do the work quickly. Although ultimately it's not cheap, I'd give them a nice A.”

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