CroppMetcalfe
8th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 700+ Surveys
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Compiled Score: star star star star star
CroppMetcalfe has received 5 out of 5 stars (A-rating) based on 700+ customer surveys conducted by Best Pick Reports.
8th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies for both residential and commercial customers.
Warranty
CroppMetcalfe offers 30-day labor and 90-day parts warranties for residential HVAC services and five-year warranties on new installations.
Company History
The regional, family-owned company was founded in 1979 by Mitchell Cropp.
Distinctions
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as the 2011 Residential Contractor of the Year by the Air Conditioning Contractors of America (ACCA).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Licenses
#2701020634
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“We really love them, and we think they're great. They did HVAC work for me. I would grade the overall experience A+.”

“It's been a while. I liked that they were super responsive and thorough. When we had our issue, they were willing to come that day. They educated us on things we wouldn't know. We're homeowners, but we didn't know the issues we were having, and they took their time to explain it to us. We were very, very impressed and it worked, and we don't have the issues any more. We've had a few things done with them. They've helped us out with HVAC, and they've helped us out with pest control. I would grade the overall experience with an A, especially for cleanliness—everyone worn special shoes.”

“I have a service contract with them for my heating unit, and this past December they installed a new heat pump. Three years ago they put in a new furnace and a hot water heater. They're courteous, they're capable, they're confident, they make sure the job's done right, and I never have a problem with them. I never have an issue with them—they're just top-notch, and I'd give them an A+.”

“They are very good. I liked that they always do a good job, and I've used them for about ten years. They've worked on the HVAC unit, as well as done some duct cleaning work for me in the past. I would grade the overall experience with an A+—everything's perfect.”

“I've had CroppMetcalfe do work for me before. I would grade the overall experience with an A+—I love them. They've done heating, air, plumbing, sewer, and drain for me.”

“They did a terrific job, and we've used them quite a bit. They have done duct cleaning. They do the whole HVAC regular service. They do the service that—it's not rodent remediation, but they spray the outside of the house for any kind of ants, or anything like that, too. They always call back, they always follow up. They call before they come to the appointment, they follow up to make sure that after the appointment that things went well, and so it's just a real convenience to work with. Definitely A+. Matter of fact, on that cleanliness side, it's interesting when they come into the house, especially when they're working on the HVAC system. They put on these little booties so they don't traipse through the house; it's pretty interesting to watch them do that and not leave any marks.”

“They are great. I liked that they have honesty. They go through everything in detail and look at everything to make sure it's all done correctly, and sometimes find things that were not discovered by other people, so I think it's great. In the past, we've had plumbing work, and we've also had electrical work done. When we were closing on a house they came in and did some cleaning of the furnace. The plumbing work was a clog, and then they put in one of those chargers that breaks down the water. They earned an A+.”

“It's positive because we've had good service trying to schedule the appointments, the technicians showed up within the scheduled window, and they've always done a great job. In the last few years, they've done a new furnace, a new A/C, basically the whole HVAC system. They've done duct cleaning, and they show up to do the preventive maintenance every year. I've been using them for the last six years. They get an A+.”

“Everything was fine, excellent, no complaints.”

“I liked all the service people that have come to my home. They are reliable—they do what they say they're going to do, and that's what I want. They worked on my HVAC. They did excellent work. No complaints—I would and have recommended them.”

“In the past few years they've put in a furnace. Basically, I love the guys. They are good people. In fact, they're coming by tomorrow to check the furnace out to see if everything is OK. I think they've done some electrical, plumbing, and pest control work. They are good people, and they did a good job. I'm happy with them.”

“It was positive because they always give me great service. I've been a customer of them for 20 years. They gave me my yearly checkup. I would grade them A overall.”

“They did the work they said they were going to do. They did HVAC work for me. They did excellent—A.”

“They did really, really high-quality work and made sure it got done correctly. They replaced an HVAC unit for me. They have also done some plumbing work for me, which was unclogging a drain. I'd give them an A.”

“I liked that they are super professional: they let you know what they are going to do, they stick to their quote. This particular work was quite effective in the recommendation. They basically did a house assessment as well as something to make the heating and air systems have more efficiency and balance. I have had them do a lot of things: I started out with just the heating and cooling and, of course, I've had the major work done here. And on our rental property, they did some plumbing work for us this year. I would grade the overall experience with an A.”

“They are great. It was a great experience because of my new water heater and my new heating system. They did a great job. They replaced them. They get an A. They are very good.”

“It was a good experience. They did our pest control and also did general maintenance on our heating and cooling. They did a great job.”

“They're businesslike, friendly, and did a great job. In the past they've done HVAC work, and I think they did termite testing. They've done plumbing work. They replaced a furnace, put in an HVAC system, and just general repairs. I would grade the overall experience A.”

“I've been dealing with them for 15-16 years. Recent work was excellent and very satisfactory. They arrived when they said they would. Technicians know what they are doing. They're neat, clean, and efficient. I've been getting checkups on the heating and air conditioning systems every six months. I'd give them an A-.”

“I liked that they are always on time, prompt, and always do a good job. In the past they've done seasonal maintenance on my air conditioning and heating system. I've been using them for about 30 years. I would grade them A+. I've recommended them.”

“I liked that they were always able to come out and service the unit. They did heating and air for me. They get an A+.”

“It was positive because of their professionalism and knowledge of the system. They are the ones who did my A/C unit, but they haven't done any other work for me in the past. I would grade the overall experience with an A+. They did maintenance on my old A/C unit.”

“They came when they said they would, and they fixed the problem. They replaced air conditioning units for me. They get an A+.”

“It was positive because they know what they're doing, they showed up on time, and they did a good job. They replaced heating and air conditioning unit in a condo that we own. They've also done pest control in the past, both indoors and outdoors. I would rate the overall experience A+.”

“They showed up when they said they would, they did the work what they were supposed to do, and they left the house neat. I have them for both pest control and for plumbing, heating, and air conditioning. They get an A+.”

“They did what I requested them to do, it was timely, and they did the job. They did the maintenance for the eight-track system. They get an A+.”

“They have been servicing our air conditioning and plumbing for a long time. I would rate the experience A+.”

“I've used them for years. They mainly do heating and air conditioning for me. I've had them do some plumbing work. They cleaned my vents one time, and they cleaned the dryer vent. I would rate the overall experience A+. I had a service contract with them for years, and I was very happy with them, so I used some of their other services along the way too.”

“They did work for me over a year ago. I liked that they were very thorough, knowledgeable, and careful about not tracking dirt in my home; that was nice. They put in a new HVAC. They didn't do any duct cleaning work for me. I would grade the overall experience with an A+.”

“I had a positive experience.”

“I can't think of anything off the top of my head that I liked about them, but they did good, and I'll use them again. They did a bunch of stuff for us—they installed our new heating-and-ventilation system. It was a big project, and I would grade the overall experience with an A.”

“I had a good experience with them. There's nothing in particular that I liked about them. They just did my annual air conditioning maintenance, though they didn't any duct cleaning for me. I would grade the overall experience with an A.”

“I have nothing but good things to say about them. They do the annual checkups. They were on time, and it was easy to find an appointment. They get an A.”

“I liked that they did the job. They are a very good company. I'd give them an A.”

“I'm happy with it. I have an annual contract with CroppMetcalfe for plumbing and for heating and cooling. It's positive because they're right here when I need them, and they come on time. They do the work properly, and I'm usually very happy with what comes out. They do HVAC work for me. I would rate the overall experience A. I don't have any complaints. I think they're just fine, and I've recommended them to friends and colleagues.”

“In the past they've done HVAC work for me, just maintenance. I've been using them for a few years. They do A work. I haven't had any problems with them.”

“It was a positive experience because of the ease in working with them. In the past they've done maintenance on the HVAC. They get an A.”

“It was fine. There was nothing in particular that I liked about them, other than they were efficient, and it was good. They serviced the water heater and everything's fine. I would grade the overall experience with an A. I didn't have any problems with them.”

“It was positive because they did a good job. They were on time and cleaned up after themselves. It was good. They did duct cleaning for me. I'd give them an A.”

“It was positive because they do what they do well, they're nice, and they follow up. I've been with CroppMetcalfe for almost 20 years. The last thing they did for me was my annual air conditioning services. They're an A.”

“It was positive because they were accommodating in working with me from long distance. I've used them in the past, and they've always been good. They put in a new HVAC for me. I'd give them an A.”

“It's always been positive because we've been a customer of theirs for several years now. When we've had major problems and needed immediate help, they come right away, and they've always remedied the problem, so we've just been happy with them. In the past they've done heating, air conditioning, and many different things for us. They have repaired and replaced and do general maintenance. We've been using them at least ten years. I'd give them an A.”

“Most recently they did a fall maintenance on our heating system. We've had a contract with them for years. They are reliable, they come when I expect them too, and they take care of our system. They keep our pump going, and it's been pretty much way over its lifespan. I'd give them an A.”

“There's nothing in particular that I liked about them. They were clean, efficient and got the job done. They worked on the HVAC, and I would grade the overall experience with an A.”

“They came to do the annual check-up on our appliances. They were competent and nice. I'd give them an A.”

“They checked out our heating and cooling system, and they did everything well. I'd give them an A.”

“They did a yearly service on our furnace. We didn't have any issues. They were just servicing the unit, and I would grade the overall experience with an A. So far, the unit has performed as expected throughout the winter.”

“They did air conditioning and heating work for me. I would grade the overall experience A.”

“They did an annual inspection. It was fine: they showed up on time, they did what they were supposed to do, and everything's fine. I would grade the overall experience with an A. Very good cleanliness, they showed up on time, and they wore little booties. They did what they were supposed to do. It was fine.”

“They did just seasonal maintenance on the heating system. They're always on time, and they're very good at what they do. I've been with them at least 20—maybe more years—and they've always been very good. I would give them an A; They've been very good.”

“They did one of our spring or fall checkups for the air conditioning system. They're pretty detailed when they talk to us about what they did, and they replaced the filters for us, which is kind of nice. They get an A.”

“They put in a new air conditioner and furnace for me. It was a positive experience because they were pleasant, came in, did what they had to do, and got out. A couple of hours and they were done. I would grade the overall experience A.”

“They replaced our entire HVAC. It was positive because they were very easy to talk to, very experienced, got everything in, and got appointments very fast. I'd give them an A.”

“They serviced our air conditioning unit. I liked that they were on time, courteous, and did a good job. Nothing particularly noteworthy, but they were very professional. I would grade them A.”

“They were effective. They did their job, and they left. They worked on the heating and air conditioning system. They get an A.”

“They were on time. They did more than they were requested to do. They answered all my questions. I felt they spent plenty of time with me. I never felt rushed. We have a service contract with them, and they reviewed the HVAC system. I would grade the overall experience A.”

“They worked on my air conditioning. It's positive because I'm used to them. I've been using them for about 15 years. I like working with them because the workers are always on time and do their jobs right. I'd give them an A.”

“They're always nice and clean and friendly and just get the job done as quick as they can. They usually come out to do their PM once or twice a year on our heating and air conditioning system. They get an A.”

“They did work for me a year ago, and I liked their good customer service. We got a new air conditioning, furnace, our vents cleaned, and duct cleaning. I would grade the overall experience with an A.”

“I had electrical work as well as routine maintenance on the A/C. I would grade the overall experience A.”

“They came in, assessed the job, did it, cleaned up, and left. They did plumbing work for us, which was the replacement of a toilet and fixing a sink. They have done heating and cooling and electrical work for me. For heating and cooling they've repaired, and for the plumbing work they replaced. I'd give them an A.”

“They've done several things for me, everything from plumbing, electrical, heat, and seasonal heat-check out of everything. I liked that Mack knows what he's doing, and I'm glad they kept some of the staff from the company they bought on the payroll. They are always very nice, knowledgeable, and quick to do their job. I'd give them an A.”

“They've done air conditioning and pest control for me. They get an A.”

“They come on time, and they are very professional. Their technicians seem to know what they are doing. They have mainly done A/C work for me. I also have them for pest control, and they've come before for plumbing as well. I've been using them for pest control maybe a year or so, and they do both inside and outside. They just do the service for the A/C. I've used them before at another house, so I've used them for A/C for a number of years. As far as plumbing work, they have done clogged sinks for me. I'd give them an A.”

“Every time they come out the technicians are friendly, and they know what they're doing. We have a pest control service with them, we have a plumbing service with them, and we also have our HVAC with them. I would grade the overall experience A.”

“It was positive because the technicians are pretty good. They checked out the heating system for me. I use them all the time. They've also done some plumbing work by replacing the faucet. They installed the air conditioning system for me. I'd rate them A.”

“It was positive because they're very responsive. We have the air conditioning maintenance with them, and we had to get our water heater replaced. They get an A, and I'd recommend them.”

“They did an annual checkup. They came and did what they said they were going to do. We have a contract with them, and this is typical of what we've experienced. I think they came for plumbing work for us. I would grade the overall experience A.”

“They've replaced the water heater and do the service and maintenance checkups on plumbing and heating and air conditioning when it's that time of year. They've done some other heating and air conditioning work for me, but so far so good. Everything's going really well with them. I've been using them for three years. I'd give them an A.”

“I liked that they were very friendly, very knowledgeable about what they were doing, and overall just very helpful. They've done plumbing work on my boiler. They just replaced an old HVAC for me. I'd give them an A.”

“I liked that they showed up on time. The technician they sent was very pleasant, and he did a very nice job. He was just checking maintenance on my HVAC system. They get an A-. It was just a routine visit, but it was good.”

“I liked that they were reasonably on time and solved the problem. They worked on our air conditioning unit. It required a part that had broken. Everything went smoothly. I would grade them A-.”

“It was positive because he showed up on time and did what he was supposed to. He did the regular maintenance on the heating. I'd give them an A-.”

“They took care of things. I called this morning, and they took care of it today. They worked on my furnace.I've used them for just under a year. They do the maintenance checks. I've got a whole new unit. I would grade them A-.”

“It was positive because they did the work, did it well, identified the problem, and fixed it. They did some plumbing work for me and replaced a pipe. They also installed my furnace and air conditioning, and they do the maintenance on them. I would grade the overall experience A-.”

“I like that I asked for a service, and the guy came out. He did a few things for us. Also, basically, he didn't sit there and stick me for a bunch of money that was unnecessary. So, I appreciated the honesty of the technician. And the guys were real cool, real personable, real clean, and efficient—I have nothing but good things to say about them. I have a service plan for the HVAC with them. They cleaned my whole ducts also; I wanted to make sure there was no crud in there, and they seem to be cleaned from what I can see. I would grade the overall experience with an A+. I've got no complaints.”

“They worked on the humidifier on the furnace. They were here on time, they knew what they were doing, and they told me each step of the way what they were doing. The person who was here kept me updated on possible costs, and everything was as expected. I would give them an A.”

“I have used CroppMetcalfe for almost 20 years. They installed our gas water heater as well as our air conditioning system. Their work was great. Subsequently, we have used CroppMetcalfe for routine preventive maintenance. I have found their service technicians to be professional, personable, and knowledgeable. We are well pleased with their service—A+.”

“Every time we have used them, it has been a wonderful experience. They are very professional and always answer any questions that I have about the products and installations. They were fantastic—A+.”

“CroppMetcalfe has been my HVAC service for more than 30 years. They keep my system at peak performance year-round.”

“The team was extraordinary. I had two HVAC units and a water heater replaced. The installation teams were terrific—A+.”

“We are very satisfied with CroppMetcalfe Services. We have a service contract. They are very prompt about when they arrive. They installed a two zone system and extra returns for our furnace which keeps the house very comfortable all year around. They always clean up after their service. The workers are very pleasant and professional. We highly recommend them.”

“We had a significant loss in air conditioning effectiveness with our upstairs system. CroppMetcalfe performed a whole-house air flow/HVAC survey, then did a duct repair and sealing in the attic. Air conditioning much improved. The efficiency graph was useful to understand the impact of the service. Solution worked as advertised.”

“Technician identified a potential issue with one of the air conditioner parts and went ahead and replaced it to prevent any issues in the future.”

“Service person came when they said he would, he quickly found the problem keeping our A/C from cooling, and fixed it.”

“Thoroughly explained status of system. A+.”

“Technician Juan Olmedo and his helper Carlos did an effective, efficient job installing a new air conditioner. My only complaint is that they replaced an air conditioner also installed by CroppMetcalfe, which lasted only 5 years.”

“CroppMetcalfe is always easy to get a hold of and schedule with. The technicians are always professional and knowledgeable. We have used them for over 18 years and will continue using them for all our heating and A/C needs”

“The technician was very professional, answered all our questions during and after installation. He explained the features of the new system and thoroughly cleaned up the work area after completion.”

“We have used them for years great with radiators and boilers. They're an A+.”

“Technicians have been invariably professionally competent, courteous, and friendly when conducting inspections of my heating/AC system.”

“Have had CroppMetcalfe for our HVAC for 15 years. They are the best.”

“A CroppMetcalfe Service Technician performed the annual inspection of our A/C system based as provided by our silver service contract with them. The technician was very courteous and professional and punctual.”

“I have had a CroppMetcalfe quarterly maintenance plan for my heating and A/C unit for well over 25 years. They have never failed me in providing good quality service in routine as well as emergency cases.”

“They're very conscientious, they're always timely, and they know what they're doing. They've just done professional work. This is not the first time that I've used CroppMetcalfe. They came in and installed a whole new furnace, air conditioner, and water heating system in my house a couple of years ago. They're just an awesome company. They come as needed. I would give them an A rating.”

“They were responsive, they have enough people, and their technicians are pretty knowledgeable. They do HVAC work, and I have a service contract with them. I've been using them for a couple of years. I decided to use them because they're very popular in the area. I pass by them, and I'm just aware of the company brand. They get an excellent rating from me.”

“They're prompt, and their technicians are always very courteous. Everything seems to work perfectly fine. We have a service contract with them for the heating and air conditioning, and we also have one for our sump pump service. They get an A rating.”

“We have a service agreement with them. They're always prompt, and they have always given us good advice. When our heater went down, rather than trying to make me buy another heater, they said it was under warranty for two years. Since it was under warranty, they said, 'Why pay for a new one?' I thought that was very good. I have an HVAC contract and a plumbing contract with them. They're very good. I think they were the contractors that put the HVAC unit in our other house. They're A+.”

“Our air conditioner didn't work, and it needed a part. CroppMetcalfe came as soon as they could and fixed it, so that was good. They got the part as soon as they could, and they came as soon as they could. That was important. I chose them because we have the gold plan. The people that lived here before purchased that plan, and we have continued to use that. I'd say they get an A+.”

“They did what they came to do. They do both maintenance and repair work on our HVAC, and it always works when they leave. It's fine. I've been using them for 12 years. They've had to come out for emergency jobs. I would give them an A+ rating.”