CroppMetcalfe
12th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 259 customer surveys conducted through Our Research Partners.
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12th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in service agreements for both residential and commercial customers.
Warranty
CroppMetcalfe offers 30-day labor and 90-day parts warranties for residential HVAC services and 5-year warranties on new installations.
Company History
The regional, family-operated company was founded in 1979 by Mitchell Cropp and has four locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as a 2018 National Contractor of the Year by the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
Technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
8421 Hilltop Road
Fairfax, VA 22031
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#2701020634

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 259 customer surveys conducted through Our Research Partners.
5
226
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14
3
8
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/11/2021

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Review by
11/03/2021

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Review by
11/02/2021

“I am and have been totally satisfied with all the work done by CroppMetcalfe technicians for many years.”

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11/01/2021

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10/30/2021

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10/30/2021

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10/30/2021

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10/30/2021

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10/30/2021

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10/30/2021

“Great service as always, friendly efficient and very professional.”

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10/30/2021

“I feel CroppMetcalfe represents the gold standard in HVAC work”

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10/30/2021

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10/30/2021

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10/30/2021

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10/30/2021

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10/30/2021

“They installed a new gas furnace a year ago, but neglected to install a new control unit, so we still have the 30 year old substandard control unit.”

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10/30/2021

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10/30/2021

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09/17/2021

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09/17/2021

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09/14/2021

“My AC stopped blowing cold air and it was easy to schedule a same day visit with the technician, who replaced a fuse to correct the problem.”

Review by
09/14/2021

“Cropp-Metcalfe is a reliable company. Have always had a positive experience. I like the fact they went to an annual maintenance schedule. Then, when I make the appointment, they send the right person for the job.”

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09/14/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

“He was very professional and concerned with covid protection.”

Review by
09/13/2021

“I never recommend contractors to friends, so this is not a knock on CroppMetcalfe.”

Review by
09/13/2021

“Knowledgeable, respectful and friendly.”

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/13/2021

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09/10/2021

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09/08/2021

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09/08/2021

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09/07/2021

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09/07/2021

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09/06/2021

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09/06/2021

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09/06/2021

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09/06/2021

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09/06/2021

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Review by
09/06/2021

“Great customer service, plus the business always delivers on promises”

Review by
09/06/2021

“Cropp-Metcalfe is the best company for heating and air-conditioning, plumbing, electricians, pest and termite control. I have or had contracts for all 5.”

Review by
09/06/2021

“I have and will continue to recommend CroppMetcalf . I am a 20+ year customer.”

Review by
09/06/2021

“Without a doubt, the best firm I’ve ever worked with for all types of home repair and maintenance. Extremely responsive. Knowledgeable and reasonably priced. I highly recommend CroppMetcalfe.”

Review by
09/06/2021

“I would recommend CroppMetcalfe to a friend based on their professionalism and the quality of their work. However, you must be willing to negotiate a reasonable price.”

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09/06/2021

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09/06/2021

“I generally am satisfied with CroppMetcalfe. My latest experience is an exception to an otherwise excellent track record; essentially, they agreed to do something they could not and were not prepared to do.”

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09/05/2021

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09/05/2021

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09/03/2021

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09/03/2021

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09/02/2021

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09/01/2021

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09/01/2021

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09/01/2021

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Review by
09/01/2021

“Helpful, informative, guided us to the "right" solution not the most expensive solution.”

Review by
09/01/2021

“Croppe Metcalfe was a joy to work with. We have sold our house but will be in a new townhouse in November. I hope to continue the relationship then.”

Review by
09/01/2021

“CroppMetcalfe does professional work in a courteous manner. Kudos!”

Review by
09/01/2021

“From the time we realized there was a problem, CM had a tech out to diagnose the issue the same day that I called them. We realized it was a MAJOR issue, and CM had a salesperson out the next day to discuss solutions. We decided on a plan, had to wait a day or two to get materials together, but the CM crew was in house post haste and did a fantastic job of installing a new gas furnace and HVAC in a day. Place might have actually been cleaner when they left. Thank you CM pros!”

Review by
09/01/2021

“Pls see my additional comments at end of survey for the response to this question.”

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09/01/2021

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09/01/2021

“The person sent to che k out my boiler lies to me regarding whether there was a law requiring him to turn off my heat.”

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09/01/2021

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03/08/2021

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03/08/2021

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Review by
01/20/2021

“Efficient and professional”

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