CroppMetcalfe
8th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 479 customer surveys.
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8th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies for both residential and commercial customers.
Warranty
CroppMetcalfe offers 30-day labor and 90-day parts warranties for residential HVAC services and five-year warranties on new installations.
Company History
The regional, family-owned company was founded in 1979 by Mitchell Cropp.
Distinctions
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as the 2011 Residential Contractor of the Year by the Air Conditioning Contractors of America (ACCA).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Licenses
#2701020634
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 479 customer surveys.
5
397
4
55
3
9
2
16
1
2
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
01/22/2018

“They do quite a bit of work for me, and it always has been positive. They did duct cleaning for me. They've also maintained my two system HVAC, so they manage the heating and cooling, the equipment, and the functioning—and have done so for quite awhile. They know the systems even if they haven't been here before. They have sufficiently good analytic skills that they can figure out these complex systems quickly and without complaint. They respond—I also have some warranty insurance with them, and they respond to emergencies very, very well. I appreciate that considerably also. I do give them an A, and I have recommended them. Those friends of mine who have used them are pleased. Those who felt they were too expensive, of course, have not used them, and so I can't speak to that. So I suppose price is something they should give them feedback on. I don't know how to assess that.”

Review by
01/22/2018

“They did a terrific job, and we've used them quite a bit. They have done duct cleaning. They do the whole HVAC regular service. They do the service that—it's not rodent remediation, but they spray the outside of the house for any kind of ants, or anything like that, too. They always call back, they always follow up. They call before they come to the appointment, they follow up to make sure that after the appointment that things went well, and so it's just a real convenience to work with. Definitely A+. Matter of fact, on that cleanliness side, it's interesting when they come into the house, especially when they're working on the HVAC system. They put on these little booties so they don't traipse through the house; it's pretty interesting to watch them do that and not leave any marks.”

Review by
01/22/2018

“I have a service contract with them for my heating unit, and this past December they installed a new heat pump. Three years ago they put in a new furnace and a hot water heater. They're courteous, they're capable, they're confident, they make sure the job's done right, and I never have a problem with them. I never have an issue with them— they're just top-notch, and I'd give them an A+.”

Review by
01/22/2018

“I've been working with them for many years, so I've always had a positive experience with them. They do duct cleaning for me, and routine maintenance on the HVAC system that they installed about 11 years ago. They show up when they're supposed to, and they do the work quickly. Although ultimately it's not cheap, I'd give them a nice A.”

Review by
01/22/2018

“They worked on the humidifier on the furnace. They were here on time, they knew what they were doing, and they told me each step of the way what they were doing. The person who was here kept me updated on possible costs, and everything was as expected. I would give them an A.”

Review by
01/22/2018

“They came to do the annual check-up on our appliances. They were competent and nice. I'd give them an A.”

Review by
01/17/2018

“I can't think of anything off the top of my head that I liked about them, but they did good, and I'll use them again. They did a bunch of stuff for us—they installed our new heating-and-ventilation system. It was a big project, and I would grade the overall experience with an A.”

Review by
01/17/2018

“They did work for me over a year ago. I liked that they were very thorough, knowledgeable, and careful about not tracking dirt in my home; that was nice. They put in a new HVAC. They didn't do any duct cleaning work for me. I would grade the overall experience with an A+.”

Review by
01/17/2018

“They put in two new furnaces, and condensers for the air conditioners. They redid some of the venting, and they installed new furnaces, new air handlers, and new condensers. They scheduled everything. I liked the price, scheduling, and the follow-up. I would grade the overall experience with an A.”

Review by
01/17/2018

“They are very good. I liked that they always do a good job, and I've used them for about ten years. They’ve worked on the HVAC unit, as well as done some duct cleaning work for me in the past. I would grade the overall experience with an A+—everything's perfect.”

Review by
01/17/2018

“I had a good experience with them. There's nothing in particular that I liked about them. They just did my annual air conditioning maintenance, though they didn't any duct cleaning for me. I would grade the overall experience with an A.”

Review by
01/17/2018

“They did a yearly service on our furnace. We didn't have any issues. They were just servicing the unit, and I would grade the overall experience with an A. So far, the unit has performed as expected throughout the winter.”

Review by
01/17/2018

“I like that I asked for a service, and the guy came out. He did a few things for us. Also, basically, he didn't sit there and stick me for a bunch of money that was unnecessary. So, I appreciated the honesty of the technician. And the guys were real cool, real personable, real clean, and efficient—I have nothing but good things to say about them. I have a service plan for the HVAC with them. They cleaned my whole ducts also; I wanted to make sure there was no crud in there, and they seem to be cleaned from what I can see. I would grade the overall experience with an A+. I've got no complaints.”

Review by
01/16/2018

“I liked that they are super professional: they let you know what they are going to do, they stick to their quote. This particular work was quite effective in the recommendation. They basically did a house assessment as well as something to make the heating and air systems have more efficiency and balance. I have had them do a lot of things: I started out with just the heating and cooling and, of course, I've had the major work done here. And on our rental property, they did some plumbing work for us this year. I would grade the overall experience with an A.”

Review by
01/16/2018

“It was positive because of their professionalism and knowledge of the system. They are the ones who did my A/C unit, but they haven't done any other work for me in the past. I would grade the overall experience with an A+. They did maintenance on my old A/C unit.”

Review by
01/16/2018

“I've had CroppMetcalfe do work for me before. I would grade the overall experience with an A+—I love them. They've done heating, air, plumbing, sewer, and drain for me.”

Review by
01/09/2018

“There's nothing in particular that I liked about them. They were clean, efficient and got the job done. They worked on the HVAC, and I would grade the overall experience with an A.”

Review by
01/09/2018

“They did work for me a year ago, and I liked their good customer service. We got a new air conditioning, furnace, our vents cleaned, and duct cleaning. I would grade the overall experience with an A.”

Review by
01/09/2018

“The experience with the HVAC was positive, but the experience with plumbing was not as positive. I would grade the overall experience with a B.”

Review by
01/09/2018

“It was fine. There was nothing in particular that I liked about them, other than they were efficient, and it was good. They serviced the water heater and everything's fine. I would grade the overall experience with an A. I didn't have any problems with them.”

Review by
01/09/2018

“I liked all the service people that have come to my home. They are reliable—they do what they say they're going to do, and that's what I want. They worked on my HVAC. They did excellent work. No complaints—I would and have recommended them.”

Review by
01/09/2018

“They did an annual inspection. It was fine: they showed up on time, they did what they were supposed to do, and everything's fine. I would grade the overall experience with an A. Very good cleanliness, they showed up on time, and they wore little booties. They did what they were supposed to do. It was fine.”

Review by
01/09/2018

“It's been a while. I liked that they were super responsive and thorough. When we had our issue, they were willing to come that day. They educated us on things we wouldn't know. We're homeowners, but we didn't know the issues we were having, and they took their time to explain it to us. We were very, very impressed and it worked, and we don't have the issues any more. We've had a few things done with them. They've helped us out with HVAC, and they've helped us out with pest control. I would grade the overall experience with an A, especially for cleanliness—everyone worn special shoes.”

Review by
01/09/2018

“My experience with this company is not completely positive. I've had them out here three times because I signed a maintenance contract. The first guy that came out, he didn't know what he was doing, and they definitely are pushing their other products. In other words, I needed them to come out and service my furnace for the winter—that's great—the guy did a great job, but he was trying to talk me into a plumbing contract, too. I've used them to clean my air vents, and also put in a humidifier, but I just feel like the people they send out are just not very experienced or thorough—at least two out of three times. I regret having them clean; I don't think the guy realized until after the fact, he missed several vents. It just seemed like I had some young teenage kid out here trying to clean my heating vents. Then the kid that came out to do the humidifier, he didn't even bother to plug it in before he left. I was thinking, ‘Is this thing even working?’ He didn't even plug it in. The bottom line is that I have not renewed my contract with them, and I'm going to use a different service that some of the neighbors have been using and recommended. I would grade the overall experience with a C. I am sure they have some qualified people, but I just didn't get them.”

Review by
01/09/2018

“We've used them for a long time and we've been very pleased with their service. They have done heating, air conditioning and plumbing for us. I would grade the overall experience with an A. We really don't have any complaints. We've been happy. The only thing is punctuality—that's always been an issue, because they give you such a large time frame, which is difficult sometimes.”

Review by
12/13/2017

“They’re OK. I forgot what exactly the issue was, but we had something wrong with our furnace or a pipe that needed to be fixed or something. They sent an HVAC guy when it should have been a plumber, or a plumber when it should have been an HVAC guy, but otherwise they were good. I think they worked on the furnace. They get a B. They were generally on time, but one time they gave me a window that was 12-5 and then they arrived at 11:30 AM, so I expect that when there is a 5 hour window for them to at least arrive within the window and not before it.”

Review by
12/13/2017

“I had a positive experience.”

Review by
11/06/2017

“I have nothing but good things to say about them. They do the annual checkups. They were on time, and it was easy to find an appointment. They get an A.”

Review by
11/06/2017

“I liked that they were reasonably on time and solved the problem. They worked on our air conditioning unit. It required a part that had broken. Everything went smoothly. I would grade them A-.”

Review by
11/06/2017

“They serviced our air conditioning unit. I liked that they were on time, courteous, and did a good job. Nothing particularly noteworthy, but they were very professional. I would grade them A.”

Review by
11/06/2017

“They replaced our entire HVAC. It was positive because they were very easy to talk to, very experienced, got everything in, and got appointments very fast. I’d give them an A.”

Review by
11/06/2017

“Most recently they did a fall maintenance on our heating system. We've had a contract with them for years. They are reliable, they come when I expect them too, and they take care of our system. They keep our pump going, and it's been pretty much way over its lifespan. I’d give them an A.”

Review by
11/02/2017

“They've done several things for me, everything from plumbing, electrical, heat, and seasonal heat-check out of everything. I liked that Mack knows what he's doing, and I'm glad they kept some of the staff from the company they bought on the payroll. They are always very nice, knowledgeable, and quick to do their job. I’d give them an A.”

Review by
11/02/2017

“They put in a new air conditioner and furnace for me. It was a positive experience because they were pleasant, came in, did what they had to do, and got out. A couple of hours and they were done. I would grade the overall experience A.”

Review by
11/02/2017

“They worked on my air conditioning. It's positive because I'm used to them. I've been using them for about 15 years. I like working with them because the workers are always on time and do their jobs right. I’d give them an A.”

Review by
11/02/2017

“They did one of our spring or fall checkups for the air conditioning system. They’re pretty detailed when they talk to us about what they did, and they replaced the filters for us, which is kind of nice. They get an A.”

Review by
11/02/2017

“So far, so good. The only thing that I noticed today when we were down in our basement was there's some kind of cover plate laying on the side of the furnace in the basement. I'm not sure whether that was from an old piece of gear they took out or whether they took it out, cleaned the unit, and forgot to put it back on. I'm waiting for them to come back, and they’ve got to show it to me. If it was from an old unit, no big deal. If it's something they took off to clean the system on my semi-annual cleaning for fall—before the winter and before the summer—we just saw it because it was alongside the thing up on the duct. We don't have any problems with the guys that do the servicing. They just do air conditioning and heating repair and restoration. We had a contract with TLC, and CroppMetcalfe is now doing the maintenance for TLC. They were polite. They came in and did what they supposed to do for our maintenance. Their personality, their politeness, and customer service attitude are good. I'll have to wait and find out what this other thing is in my basement, because if they took something off and left it off and didn't put it back on, then there's a problem. I would grade the overall experience B because I've asked CroppMetcalfe for some other things to service, and the cost was prohibitive. The cost was four times than what it should have been, so as far as cost and doing any work directly with CroppMetcalfe, they are too rich for my blood. I won't use them for anything but my maintenance with TLC.”

Review by
10/18/2017

“I've had experiences for 27 years with them for all kind of purposes, and they’ve all been very good except the most recent one I had in which the electrical circuit in our kitchen started turning off the lights in the ceiling one at a time, skipping around. The guy came, and he worked on it for a while, and ostensibly it was settled. It was OK briefly, but then it went back to that routine of skipping around. Could have been an electrical fire. I called back, and I said, 'I've got to have the guy come back.' They said 'He can't because he's had an accident.' They are not strong in the electricity issue kind of stuff. At first, it was just heating and cooling that we did with them. I saw they did plumbing, and that's been terrific. All the CroppMetcalfe people are very qualified. We had to pay a weekend fee because my husband wanted it done right away, and we paid the most expensive fee you could pay to get it done, so, that's my only disappointment with the most recent experience I've had. They’ve done plumbing work and the heating and cooling work for me. They do my annual tune-ups in the heating and cooling area where they come and take a look at everything. They've been really good about things. The plumbing was an issue in the kitchen. I had to get a new fixture for getting the water into the kitchen sink. The person who came was knowledgeable. He suggested a better model. I would grade the overall experience A+. It is a very fine and dependable firm. They show up when they're supposed to. They call you ahead. Everything about my experience with CroppMetcalfe has been positive. It's an excellent organization.”

Review by
10/18/2017

“They have done everything, plumbing and HVAC. I have a contract for the preventive and the check twice a year—calling to clear the condensate line when the pan was full, coming even in the middle of the night for that—an air conditioning issue, fixing A/C issues, replacing parts. They replaced different parts, checked the system, and did repairs and replacements. It's been a whole lot. They put in a whole new tank. That's one thing where I wasn't sure I made the right decision. It was more expensive and of lower quality than what I found at another company, but the rest of it was all great and fine. They came out in a storm—pretty timely when there's been a pipe frozen. Gas line issues, replaced a whole bunch of parts. Other routine and emergency plumbing response work. I would grade the overall experience A. I recommend them all the time. They get a lot of business through me.”

Review by
10/18/2017

“I'm not getting a proper response to my telephone calls. They're very erratic. I've had TLC working for me for 35 years, and I believe CroppMetcalfe just bought them out. I find their price structure too high. I don't like their responses to my request for info on the phone. I don't have an overall good opinion going forward. They've done air conditioning for me. TLC put in new systems twice and have serviced them through the decades very well. I've had good response from the people over the years. Now that the CroppMetcalfe people are in control, I have mixed emotions. I'll give them a C-.”

Review by
10/18/2017

“We have a maintenance contract with them. I purchased a new air conditioning/heating unit with them three years ago, and with that I got a five-year maintenance-free contract. I think they are terrific. They’re very polite and very responsive. Yesterday was an anomaly—something happened with their computer system. They were supposed to come for my winter check, and they are making it right, right away. They’re coming tomorrow, so they’re very responsive. I'm very pleased with them. I've actually called them for plumbing. I've had a couple of issues with my garbage disposal and a pipe problem in my bathroom. They are just terrific people. I would grade the overall experience A+.”

Review by
10/18/2017

“It was terrible work. It took them 40 days to do a simple light install. They did it all messed up, and still had a lot of work left to do. Everything they did was always a problem. We did recessed lighting work with them, water heater work, toilets, A/C, and everything, but everything was a problem. It was never one job that was smooth. I would grade the overall experience D.”

Review by
10/18/2017

“I've used them for years. They mainly do heating and air conditioning for me. I've had them do some plumbing work. They cleaned my vents one time, and they cleaned the dryer vent. I would rate the overall experience A+. I had a service contract with them for years, and I was very happy with them, so I used some of their other services along the way too.”

Review by
10/18/2017

“They come on time, and they are very professional. Their technicians seem to know what they are doing. They have mainly done A/C work for me. I also have them for pest control, and they've come before for plumbing as well. I've been using them for pest control maybe a year or so, and they do both inside and outside. They just do the service for the A/C. I've used them before at another house, so I've used them for A/C for a number of years. As far as plumbing work, they have done clogged sinks for me. I’d give them an A.”

Review by
10/18/2017

“They are great. I liked that they have honesty. They go through everything in detail and look at everything to make sure it's all done correctly, and sometimes find things that were not discovered by other people, so I think it's great. In the past, we've had plumbing work, and we've also had electrical work done. When we were closing on a house they came in and did some cleaning of the furnace. The plumbing work was a clog, and then they put in one of those chargers that breaks down the water. They earned an A+.”

Review by
10/18/2017

“It's always been positive because we've been a customer of theirs for several years now. When we've had major problems and needed immediate help, they come right away, and they've always remedied the problem, so we've just been happy with them. In the past they’ve done heating, air conditioning, and many different things for us. They have repaired and replaced and do general maintenance. We've been using them at least ten years. I’d give them an A.”

Review by
10/18/2017

“It's positive because we've had good service trying to schedule the appointments, the technicians showed up within the scheduled window, and they’ve always done a great job. In the last few years, they’ve done a new furnace, a new A/C, basically the whole HVAC system. They've done duct cleaning, and they show up to do the preventive maintenance every year. I've been using them for the last six years. They get an A+.”

Review by
10/18/2017

“I liked that they were very friendly, very knowledgeable about what they were doing, and overall just very helpful. They’ve done plumbing work on my boiler. They just replaced an old HVAC for me. I’d give them an A.”

Review by
10/18/2017

“They did really, really high-quality work and made sure it got done correctly. They replaced an HVAC unit for me. They have also done some plumbing work for me, which was unclogging a drain. I’d give them an A.”

Review by
10/18/2017

“It was a good experience because the guys are pretty friendly and tried to explain things really well along the way. They put in a new furnace for me. I've used them on and off for about ten years. I would grade the overall experience B+.”

Review by
10/18/2017

“I liked the quality of their technicians' work. They gave my heating and air conditioning system its annual checkup. They have never done any plumbing or electrical work in the past for me. I would grade the overall experience with a B+.”

Review by
10/18/2017

“They took care of things. I called this morning, and they took care of it today. They worked on my furnace. I've used them for just under a year. They do the maintenance checks. I've got a whole new unit. I would grade them A-.”

Review by
10/18/2017

“I liked that they showed up on time. The technician they sent was very pleasant, and he did a very nice job. He was just checking maintenance on my HVAC system. They get an A-. It was just a routine visit, but it was good.”

Review by
10/18/2017

“We have a maintenance agreement with them. They're good. I feel that recently they've been trying to upsell me a lot of stuff, but I like them. They're all very wonderful technicians. They just do heating and air maintenance. They get a B+.”

Review by
10/18/2017

“It was positive because they came on time. They’ve done maintenance service on heating and cooling for my residential apartments. They’ve also done some plumbing work—installed a kitchen faucet. I’ve used them for about a year and a half. They get a B+.”

Review by
10/18/2017

“I liked that they are always on time, prompt, and always do a good job. In the past they‘ve done seasonal maintenance on my air conditioning and heating system. I've been using them for about 30 years. I would grade them A+. I’ve recommended them.”

Review by
10/18/2017

“It was positive because the technicians are pretty good. They checked out the heating system for me. I use them all the time. They’ve also done some plumbing work by replacing the faucet. They installed the air conditioning system for me. I’d rate them A.”

Review by
10/18/2017

“They’re businesslike, friendly, and did a great job. In the past they’ve done HVAC work, and I think they did termite testing. They've done plumbing work. They replaced a furnace, put in an HVAC system, and just general repairs. I would grade the overall experience A.”

Review by
10/18/2017

“It was positive because of the prompt service. They did a variety of work around the house—heating and air conditioning. It was general maintenance on the HVAC. I've been using them for about five or six years. Never had to call them back for any issues. They’re B+.”

Review by
10/18/2017

“In the past few years they've put in a furnace. Basically, I love the guys. They are good people. In fact, they’re coming by tomorrow to check the furnace out to see if everything is OK. I think they’ve done some electrical, plumbing, and pest control work. They are good people, and they did a good job. I'm happy with them.”

Review by
10/18/2017

“It was good. He was fine, fixed the problem, and then he left. They did plumbing work for me—a clogged sink. They did pest control and heating work for me. The pest control was done indoors and outdoors. For the heating and air conditioning system, they just did routine maintenance. I would grade the overall experience B.”

Review by
10/18/2017

“They've replaced the water heater and do the service and maintenance checkups on plumbing and heating and air conditioning when it's that time of year. They’ve done some other heating and air conditioning work for me, but so far so good. Everything's going really well with them. I've been using them for three years. I’d give them an A.”

Review by
10/18/2017

“They came in, assessed the job, did it, cleaned up, and left. They did plumbing work for us, which was the replacement of a toilet and fixing a sink. They have done heating and cooling and electrical work for me. For heating and cooling they've repaired, and for the plumbing work they replaced. I’d give them an A.”

Review by
10/18/2017

“It was positive because they know what they’re doing, they showed up on time, and they did a good job. They replaced heating and air conditioning unit in a condo that we own. They’ve also done pest control in the past, both indoors and outdoors. I would rate the overall experience A+.”

Review by
10/18/2017

“It was positive because they did the work, did it well, identified the problem, and fixed it. They did some plumbing work for me and replaced a pipe. They also installed my furnace and air conditioning, and they do the maintenance on them. I would grade the overall experience A-.”

Review by
10/18/2017

“They were there when they were supposed to be, and things went according to plan. They did the annual maintenance on heating and air conditioning. I’d give them a B+.”

Review by
10/18/2017

“It was positive because they’re very responsive. We have the air conditioning maintenance with them, and we had to get our water heater replaced. They get an A, and I’d recommend them.”

Review by
10/18/2017

“They’ve done pest control management and furnace maintenance. They’ve just done the tune-up for the furnace. They did outdoor pest control in the storage. I would grade them B. They did a good job.”

Review by
10/18/2017

“In the past they’ve done HVAC work for me, just maintenance. I've been using them for a few years. They do A work. I haven't had any problems with them.”

Review by
10/18/2017

“It was positive because he showed up on time and did what he was supposed to. He did the regular maintenance on the heating. I’d give them an A-.”

Review by
10/18/2017

“It was a good experience. They did our pest control and also did general maintenance on our heating and cooling. They did a great job.”

Review by
10/18/2017

“They came when they said they would, and they fixed the problem. They replaced air conditioning units for me. They get an A+.”

Review by
10/18/2017

“I liked that they were always able to come out and service the unit. They did heating and air for me. They get an A+.”

Review by
10/18/2017

“We really love them, and we think they're great. They did HVAC work for me. I would grade the overall experience A+.”

Review by
10/18/2017

“I liked that they did the job. They are a very good company. I’d give them an A.”

Review by
10/17/2017

“They did air conditioning and heating work for me. I would grade the overall experience A.”

Review by
10/17/2017

“They did what I requested them to do, it was timely, and they did the job. They did the maintenance for the eight-track system. They get an A+.”

Review by
10/17/2017

“It was positive because they were accommodating in working with me from long distance. I've used them in the past, and they've always been good. They put in a new HVAC for me. I’d give them an A.”

Review by
10/17/2017

“They were on time. They did more than they were requested to do. They answered all my questions. I felt they spent plenty of time with me. I never felt rushed. We have a service contract with them, and they reviewed the HVAC system. I would grade the overall experience A.”

Review by
10/17/2017

“They did our bi-annual service, and then they had to fix something that probably should have been looked at the first time. I was pleased the first time. It was positive because generally they are timely, and they've come quickly when we needed them. They do our HVAC. They get a B overall.”

Review by
10/17/2017

“They showed up when they said they would, they did the work what they were supposed to do, and they left the house neat. I have them for both pest control and for plumbing, heating, and air conditioning. They get an A+.”

Review by
10/17/2017

“It was positive because of the willingness to correct the problem, but it's still not corrected yet. I'm waiting for warm weather to come again. It has to do with the air conditioning units. They’re B-grade.”

Review by
10/11/2017

“They did an annual checkup. They came and did what they said they were going to do. We have a contract with them, and this is typical of what we’ve experienced. I think they came for plumbing work for us. I would grade the overall experience A.”

Review by
10/11/2017

“They did some work for me several months ago. It was a neutral experience because they recommended some stuff that didn't need to be done. They serviced the A/C unit, but they recommended that the vents be cleaned, and when the guy came and did it, he said they didn't need to be cleaned. They get a B. They were friendly but gave false information.”

Review by
10/11/2017

“They've done a lot of work for me. We really haven't had a problem. They come every spring to get us ready for the summer. They check the air conditioning. They come every fall to check the furnace to make sure we're ready for winter, and we have a contract with them, so if anything goes wrong, we call them up, and they come out immediately. They’re B+.”

Review by
10/11/2017

“We are under contract to them. They're very pleasant, they seemed knowledgeable, well-trained, they've always fixed the problem, and they've always been on time and very courteous. We did take out a contract for plumbing about a year ago, but that department we are not so happy with. They were supposed to give us an additional going over, and they didn't do it, so about a year later, I called and said, ‘You never did this.’ They came out, and—we had a problem with our toilet flushing, and they were going to charge some outrageous amount to get a part that is about a $16 part, but luckily, we were able to fix it ourselves. That wasn't too grand. What's the good of having a contract with them if the prices are so high? They couldn't give us an answer. They come in the spring and get us ready for summer. They are coming again to get us back ready for winter, get us new filters and so forth. I would grade the overall experience A.”

Review by
10/11/2017

“I dropped them. I was having problems with the coolant in my system, and so we had the guy that came out to service my unit, and then all of the sudden in the middle of October—it was hot last year—and then all the sudden my system wasn't cooling. There was a guy that came out, looked at it, and then he basically told me, 'Hey, listen, you have no coolant in here.' Then he was very quick to say, 'Hey, but I checked all the knobs, and there was definitely no leaking of the coolant, so you have something wrong with your system.' He was trying to get me to buy a new compressor that was going to cost up to three, four, five thousand dollars. Then he turned around and said 'We know we need coolant.' Then he proceeded to put six pounds of coolant in my system, and kept telling me, ‘But I don't know if it's going to be there in a week or so.' Then he said I can do this one little search thing where we can find out where the leak is, but it's going to cost me $385, so he does that, and he doesn't find any leaks. He puts the seven pounds of coolant in it. I haven't had one problem with my unit for a year. What this guy was talking about—it was going to be leakage, and he wanted me to pay all these gobs of money. I would not recommend CroppMetcalfe for anything in the world. I felt like that guy that came out before didn't put the knobs on right, or he basically did not put coolant in or whatever he did, because there's no way that I should have lost coolant.”

Review by
10/11/2017

“That was a while back. We had them over for two different things. The first one was the HVAC—the heater or the air conditioner. They did a fantastic job, so then I had them come in to clean our air conditioning ducts, and that's when I got in a fight with them. They came in, they opened the ducts, and left five minutes later saying, ‘Your ducts are cleaned and that's $200'. I called CroppMetcalfe, I shouted at them, and I asked for my money back. I'm pretty sure that it never came through. I would grade the overall experience A, but the last experience with them was a D because I told them what they did was fraud. Their guy came less than five minutes, and he slept in his truck outside for two hours because they checked his GPS, and it showed that the truck was in position for two hours. He didn't take pictures like he was supposed to so they agreed to refund 50 percent of my money. I'm pretty sure I didn't get the money. They didn't do any work. They just opened the vent and said, ‘Your vents are pretty clean, nothing needs to be done,' and closed it back up. I’m not happy with the customer service. I’m not happy because they didn't trust me, told me that I've been blacklisted, and they won't send anyone to my house again, and I said I was fine with that.”

Review by
10/11/2017

“They were effective. They did their job, and they left. They worked on the heating and air conditioning system. They get an A.”

Review by
10/11/2017

“They were positive experiences because they seemed confident. They are a little overpriced, but they're confident. They’re A-.”

Review by
10/11/2017

“They have been servicing our air conditioning and plumbing for a long time. I would rate the experience A+.”

Review by
10/11/2017

“They checked out our heating and cooling system, and they did everything well. I’d give them an A.”

Review by
10/11/2017

“They've done air conditioning and pest control for me. They get an A.”

Review by
10/11/2017

“Everything was fine, excellent, no complaints.”

Review by
10/09/2017

“They did the work they said they were going to do. They did HVAC work for me. They did excellent—A.”

Review by
10/09/2017

“It was a positive experience because of the ease in working with them. In the past they’ve done maintenance on the HVAC. They get an A.”

Review by
10/09/2017

“It was a positive experience because of the competitive price and the work. They did HVAC work for me. I would grade the experience B+.”

Review by
10/09/2017

“It was positive because they always give me great service. I've been a customer of them for 20 years. They gave me my yearly checkup. I would grade them A overall.”

Review by
10/09/2017

“It was positive because they did a good job. They were on time and cleaned up after themselves. It was good. They did duct cleaning for me. I’d give them an A.”

Review by
10/09/2017

“They are great. It was a great experience because of my new water heater and my new heating system. They did a great job. They replaced them. They get an A. They are very good.”

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