7th year as a Best Pick
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Based on 700+ reviews
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7th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies.
CroppMetcalfe offers 30-day labor and 90-day parts warranties in addition to honoring manufacturers' warranties for residential HVAC services.
Company History
The company was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since.
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as the 2011 Residential Contractor of the Year by the Air Conditioning Contractors of America (ACCA).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Prince William, Fairfax County, Loudoun County, Arlington County
A selection of 700+ homeowner reviews:
“I have used CroppMetcalfe for almost 20 years. They installed our gas water heater as well as our air conditioning system. Their work was great. Subsequently, we have used CroppMetcalfe for routine preventive maintenance. I have found their service technicians to be professional, personable, and knowledgeable. We are well pleased with their service—A+.”
“Every time we have used them, it has been a wonderful experience. They are very professional and always answer any questions that I have about the products and installations. They were fantastic—A+.”
“CroppMetcalfe has been my HVAC service for more than 30 years. They keep my system at peak performance year-round.”
“The team was extraordinary. I had two HVAC units and a water heater replaced. The installation teams were terrific—A+.”
“We are very satisfied with CroppMetcalfe Services. We have a service contract. They are very prompt about when they arrive. They installed a two zone system and extra returns for our furnace which keeps the house very comfortable all year around. They always clean up after their service. The workers are very pleasant and professional. We highly recommend them.”
“We had a significant loss in air conditioning effectiveness with our upstairs system. CroppMetcalfe performed a whole-house air flow/HVAC survey, then did a duct repair and sealing in the attic. Air conditioning much improved. The efficiency graph was useful to understand the impact of the service. Solution worked as advertised.”
“Technician identified a potential issue with one of the air conditioner parts and went ahead and replaced it to prevent any issues in the future.”
“Service person came when they said he would, he quickly found the problem keeping our A/C from cooling, and fixed it.”
“Thoroughly explained status of system. A+.”
“Technician Juan Olmedo and his helper Carlos did an effective, efficient job installing a new air conditioner. My only complaint is that they replaced an air conditioner also installed by CroppMetcalfe, which lasted only 5 years.”
“CroppMetcalfe is always easy to get a hold of and schedule with. The technicians are always professional and knowledgeable. We have used them for over 18 years and will continue using them for all our heating and A/C needs”
“The technician was very professional, answered all our questions during and after installation. He explained the features of the new system and thoroughly cleaned up the work area after completion.”
“We have used them for years great with radiators and boilers. They're an A+.”
“Technicians have been invariably professionally competent, courteous, and friendly when conducting inspections of my heating/AC system.”
“Have had CroppMetcalfe for our HVAC for 15 years. They are the best.”
“A CroppMetcalfe Service Technician performed the annual inspection of our A/C system based as provided by our silver service contract with them. The technician was very courteous and professional and punctual.”
“I have had a CroppMetcalfe quarterly maintenance plan for my heating and A/C unit for well over 25 years. They have never failed me in providing good quality service in routine as well as emergency cases.”
“They're very conscientious, they're always timely, and they know what they're doing. They've just done professional work. This is not the first time that I've used CroppMetcalfe. They came in and installed a whole new furnace, air conditioner, and water heating system in my house a couple of years ago. They're just an awesome company. They come as needed. I would give them an A rating.”
“They were responsive, they have enough people, and their technicians are pretty knowledgeable. They do HVAC work, and I have a service contract with them. I've been using them for a couple of years. I decided to use them because they're very popular in the area. I pass by them, and I'm just aware of the company brand. They get an excellent rating from me.”
“They're prompt, and their technicians are always very courteous. Everything seems to work perfectly fine. We have a service contract with them for the heating and air conditioning, and we also have one for our sump pump service. They get an A rating.”
“We have a service agreement with them. They're always prompt, and they have always given us good advice. When our heater went down, rather than trying to make me buy another heater, they said it was under warranty for two years. Since it was under warranty, they said, 'Why pay for a new one?' I thought that was very good. I have an HVAC contract and a plumbing contract with them. They're very good. I think they were the contractors that put the HVAC unit in our other house. They're A+.”
“Our air conditioner didn't work, and it needed a part. CroppMetcalfe came as soon as they could and fixed it, so that was good. They got the part as soon as they could, and they came as soon as they could. That was important. I chose them because we have the gold plan. The people that lived here before purchased that plan, and we have continued to use that. I'd say they get an A+.”
“They did what they came to do. They do both maintenance and repair work on our HVAC, and it always works when they leave. It's fine. I've been using them for 12 years. They've had to come out for emergency jobs. I would give them an A+ rating.”
“They get top ratings. They do A/C and heating work. They're very professional—A+.”
“CroppMetcalfe does HVAC work. Every time one of the technicians comes to the home, they're always very professional and identify themselves. They're always cautious about making sure that when they enter the home, they wear the little booties. They make sure that I'm informed all the way along in terms of the processes that they're undertaking. When it's all said and done, they clearly identify all of the requirements or any of the issues, and they let me know if there are any requirements to maintain my system. I've been using them for five and a half years. I'd give them an A+ rating because I don't have any problems.”
“They've always been really good to us. We've used them for over ten years, and they really do a good job. Our air conditioning was not keeping up, and it was about 82 degrees in the house. The technician came out, and he was pretty much able to tell right away what was wrong. He fixed it, and he was out of here in probably less than an hour. We've been in our house for 22 years now, and we got started with them years ago. We have a gold plan with them, and they've always been very responsive. They're A+. That's why we stick with them.”
“BIASED - They just seems to know what they were doing. The guy who came and checked the air conditioner seemed like it was his first time out. He corrected some things and everything, but he was a very nice man. They did a maintenance check on the air conditioner. I will be honest with you my next door neighbor use to work for them and he moved away and we always told him that we were going to get their maintenance and when he had a plumbing problem called Cropp Metcalfe and they come right out and we ended up buying a plumbing contract too, yes they do both HVAC and plumbing for us. I would grade them an A.”
“They always do a really good job—that's the most important thing—and I can count on them to get it done right. They maintain our HVAC and hot water system. I chose them because of a personal recommendation from a friend over a decade ago. They get an A rating from me.”
“They're prompt and efficient, they show up on time, and they explain what they do. They do our HVAC system. We've used them for plumbing one time, and I was satisfied with that experience. I've been using them for ten years. They earned an A.”
“They're reliable. They've done the heating, the air conditioning, and the water heater. It's on a service contract. I've been in my house for 21 years, so I've been using them for 21 years. I'll give them an A.”
“We use CroppMetcalfe for all of our maintenance. They're good. We're happy with them. I would give them an A rating. When they come, they come for service. When we have issues with the air conditioning or heating, they come on time and do great service. During the winter and summer, when the weather changes, we call them to come and do the maintenance work. We changed the whole A/C system with them. They're very good.”
“CroppMetcalfe has always done a good job on my heating and air conditioning. I had a positive experience with them. They were very professional, and they always fix the problem. I'd give them an A.”
“I recently had a good experience with CroppMetcalfe. They did HVAC maintenance, and I really liked it. I appreciated the work they did. I have a regular contract, but I'm seriously considering having them do something else. They did a really good job. They're an A.”
“They respond quickly when I call. They do the maintenance on my HVAC system. I chose them because of the better work condition. I would give them an A rating.”
“BIASED - They're just good all-around folks. They do HVAC work for me. I chose them because the owner is a friend of mine. I would give the company an A.”
“They're reliable and on time. They did a semiannual checkup of my air conditioner. I chose them because of their maintenance plan. They're an A-rated company.”
“They're professional, and they did the job right, which is always a good thing. They did what was expected. They did maintenance of my A/C. I chose them because they were recommended. I would rate CroppMetcalfe as an A. There was one minor issue, but they came right back and fixed it, so it wasn't a major deal.”
“They did fine. We had no problems, and everything was good. They did the semiannual maintenance for our HVAC unit. The people were nice, and they did a good job. I chose them because when we bought the house, that's who the builder used to install it. I would give them an A grade.”
“We've used CroppMetcalfe for years and years and years. That's why I've called them again. I like that they fixed what the other guy couldn't fix. They pretty much know what they're doing, and they're nice. Most recently, they worked on something on the furnace. We've been using them since before they became CroppMetcalfe. When they moved, we didn't use them for a while, but I couldn't get my furnace fixed, so I called them. They're an A-grade business. I don't have any complaints.”
“He did a routine checkup on the heating and air conditioning system. He explained to me how the system was working, and I liked that he was clean, presentable, and didn't bother me too much. We have a yearly contract with them. I would give them an A.”
“I've been a client for a long time. I like the fact that they show up when they say they're going to. I have one of those service contracts, which is great because when something has gone wrong, they come. The people are nice, clean, and very polite. Most recently, they came for HVAC work. I once had a problem, but they came right away and fixed it. CroppMetcalfe gets an A grade.”
“I've been using them for probably ten years. They're local, and they have always been able to do what they said they were going to do. They solved all of my heating and air conditioning problems. I have a service contract, and I've had them come out for an emergency. I would give them an A rating.”
“They've done HVAC work for me. They're responsive, professional, detailed, and comprehensive. They're what you want in a service company. I'd give them an A.”
“They're easy to get in touch with, their scheduling is always easy, and they're very professional. They're very nice when they're here. They do HVAC work. I've been using them for ten years, I guess. I have a service contract with them. CroppMetcalfe deserves an A.”
“They were prompt, and they did good work. They're a good company. I think they might be the ones that came and checked on my furnace. My furnace didn't have any problems, but it was the time for it to be checked, so they came, checked everything out, and made sure it was working. I've been living in this house for quite a few years, and I've had them come here before just to check things. I've never had problems with my furnace. They're an A-rated company.”
“They show up and do the work, and things seem to go well. They do heating and air conditioning work on a service contract. I would give them an A.”
“They do a pretty good job. I've used them for heating and air conditioning. I don't remember anything bad about them. I think I have one of their plans. I would give them an A rating because I didn't have any issues.”
“I've used CroppMetcalfe for 18 or 19 years. I only use them for heating and air conditioning. They're an A.”
“They're very prompt and very professional. They did heating and air conditioning work for me. It was routine maintenance and an emergency problem. I just signed up with them this year. I chose them because the company that I was with ended the contract that I had. I didn't like that, so I went with CroppMetcalfe. I would give them an A rating.”
“They do air conditioning and heating work. They were on time for their appointments, and they did a good job with servicing.”
“I've never had a problem. We've pretty much had the same service guy for a long time. They've been servicing a heating system. I've been at this particular address for at least ten years and another address for ten or fifteen years. The guy's always been very good and very thorough. They don't try to overkill. We have a fall and spring service contract where they come and check the system out. It's just been good service, and I have no complaints with them. They've always done A-rated work.”
“We had CroppMetcalfe for close to twenty years at two different residences. They provided annual maintenance, and the policy we had included replacement parts. They were absolutely great. They lived up to our expectations. It was a very happy experience. It was a heating and air job. We did have an emergency situation where they had to come out, and they were pretty responsive to the issue and came out pretty quickly. I would give the company an A.”
“They're knowledgeable, and they do a pretty good job every time they come. They do HVAC work. I've been using them for five years, and they installed the systems, too. I chose the company because I think they were recommended by someone else. I would give them an A rating.”
“They've done work for me in the past, and I have a maintenance program that I've had for many years. They usually show up on time, and they stick to the contract for the heating and air system. I would grade them as an A.”
“They're always very professional. They arrive on time, and they always seem to do a good job. They do maintenance on our heating and air conditioning, and they replaced our sump pump. We've been using CroppMetcalfe for a long time—eight or ten years maybe. I would give them an A rating.”
“We've used CroppMetcalfe for our heating and cooling. They come out for regular maintenance. We've been using them for years, and we're kind of on a schedule now. They come out regularly. They keep track of it so that we don't have to worry about it, which is nice. They just kind of have it on a schedule, and they let us know when the next one is coming up. They've provided recommendations in terms of updating the thermostat to give us more energy efficiency. They go out of their way to not just maintain the system, but also to offer us little suggestions here and there. In the end, it's saved us money, and we see it as good service. They've been good. I would say they get an A. We wouldn't change.”
“We've had no problems with them. They've only been here a few times. We're fairly new with them, and the reason we used them is because they have 24/7 emergency service. They've fixed the HVAC, and they take care of the air conditioning. I would give them an A rating.”
“They came in and fixed what was wrong, and they told me what they were doing as they did it. I had a clog in some part. It was heating work. I chose them because my mom had used them in the past. I would grade them as an A-grade company.”
“CroppMetcalfe was excellent. I've used them for nine and a half years. They're on time, they do what they say they're going to do, they do it quickly, and they're in and out. There was not a problem. They provided both summer and winter maintenance on both heat and air. They're an excellent company. I would give the company an A+ rating.”
“I love them. They're thorough, they're professional, they explain things, and they're kind. I have an annual contract, so they came out just to do the biannual inspection. He changed my filter, and he cleaned my outdoor unit. I'd recommend them to anybody. They're an A-grade company.”
“We've used them for over 15 years. They're reliable, they're honest, and they do good work. We have a service contract, and they do heating and air conditioning. I'd give them an A rating.”
“They do the service on my heating and air conditioning systems, and their quality of work is excellent. I chose them because they're the ones that originally installed the systems. I would give them an A+.”
“CroppMetcalfe changed our filters and got the furnace ready for winter. I would say they're excellent because they've served us well.”
“CroppMetcalfe did a heating and cooling survey and then upgraded our insulation. I would give them an A+.”
“CroppMetcalfe is a big name in the DC area. We were very happy with them. They replaced our furnace and air conditioning unit, and the quality of their work was good. I'd say they earned an A+.”
“I've used them to do my heating for 25 years. They're very good—an A+. They come out and do the job when I need it done. The last time I used them, they put in a new furnace and air conditioner, and everything has held up well. I would rate them as an A+.”
“I use them for the general maintenance on my air conditioner and heater. They are very good. They're on time and do a really good job. I have had them under contract for a long time. I would give them an A rating.”
“I was using another company for heating and air. I guess CroppMetcalfe bought them, so I use them now. I don't use them that often because they just come out to check things. I would give them an A.”
“I have a couple of rental properties, and I use CroppMetcalfe for the heating and air. I'm very pleased with them. They're an A.”
“They always call before they come out, and then they come on time. They perform the service that is required via our contract—they've been on top of that. We haven't had any issues with their servicemen. We also use them for our alarm system and our HVAC, and we're thinking about using them for pest control because we were not happy with the previous company. I'd give them an A.”
“They were on time, and they performed the work. They serviced our A/C and heating units. We've used them at our house for probably over 10 years. I'd give an A for CroppMetcalfe.”
“They're professional people. They replaced the entire heating and cooling system, and they did it timely. I used them because I'd had them service the house before. They're excellent, so I'd give them an A.”
“They're always punctual, and they take great care of my concerns. They also take care of the A/C when they work on it, whether it's inside or outside—I chose them over everyone else for that same reason. They get an A.”
“CroppMetcalfe did the annual check—they went through and checked out the furnace. I've used them for the last 20 years, so I'd give them an A.”
“I haven't seen them for a while. They're scheduled to come out in a few weeks. They maintain our furnace, and they do what they're supposed to. I chose them because I just happened to get in contact with them, but I'd give them an A grade.”
“They fixed it right the first time. The last time they were here was for a normal semiannual service on the air conditioner. We chose them because of their reliability and quality over the years. They've earned an A.”
“CroppMetcalfe usually services our air conditioning unit—I have a maintenance contract with them, so they service me twice a year. Their servicemen are very professional and also seem very knowledgeable. They answer all my questions when I inquire. They get an A from me.”
“They've done work for us for a number of years. In general, we've been satisfied with the work they've done. They looked at the air conditioning and heating systems last year. We chose them because we've been with them for so long. We have an annual contract with them, and I'd give them an A-.”
“They're very responsive. If I need something in a hurry, I'm able to get to them. They make sure we understand what they're doing and what the cost will be, so they make it pretty easy on us. I do not have a maintenance contract with them. The last time they serviced me, they actually replaced my heat pump. I would give them an A grade.”
“I love CroppMetcalfe. They're the best. I had an issue with my air conditioning, and they're really very accommodating and customer-oriented, and I'm happy. They've been so good to me that I don't even look around. I'd give them an A all the way.”
“We had a wonderful experience with CroppMetcalfe. The tech had been with CroppMetcalfe for like 27 years, and he knew everything. He told me a lot of what he knew, and he fixed everything right. I've had a contract with them for over 20 years. They come and check the furnace or air conditioner. I chose them because my son had used them before, and he was pleased with them. I'd give them an A.”
“I'd give CroppMetcalfe an A+ rating. They usually do the maintenance for my heating and air conditioning unit, and they have always been fantastic.”
“CroppMetcalfe—they are excellent, excellent, excellent. To begin with, they're honest for heating and air conditioning. They're prompt, and we have absolutely no complaints there. They're very, very nice. I would give them the highest grade—an A+.”
“CroppMetcalfe installed an air conditioner for me, and they did an absolutely outstanding job. I chose them because they do my furnace. I'd give them the highest grade—they're a good company.”
“CroppMetcalfe did some work for me, and I thought it was outstanding. They replaced our entire heat pump system here, and the heating and cooling for the house have been working great ever since. I would give them an A. They would be highly recommended—we had a great experience with them.”
“Our heating and air had been with another company, but they merged with CroppMetcalfe. I was very happy with them. They did the fall and spring checkups to make sure everything's good to go and there are no issues. They've been good. They put their little booties on, and they don't make any messes. I'd definitely give CroppMetcalfe an A+.”
“It was excellent. They did maintenance work on the heating. They've been doing it for years. They're thorough, and they arrive on time. It would be an A+ grade.”
“We were very pleased with CroppMetcalfe. They installed a couple of new air conditioning units—they replaced two old ones—and the new units have been working properly. We've been using them for maintenance for many, many years, and they've done some other jobs for us. The technicians are extremely competent, tidy, careful, and exacting. I'd give them an A+.”
“They did the semiannual maintenance on our heating and air conditioning system. The service tech was very thorough, very friendly, and very professional. Scheduling went quickly. We're long-time customers, probably ten or twelve years. What stands out about their work is their professionalism as well as their knowledge. I would give them an A+. I would highly recommend them to anyone.”
“CroppMetcalfe did my HVAC, and they were super. They put in a new heating and air conditioning system, and the quality of the work was great. The workers were great—they communicated with me about what was going on, and they finished in a reasonable amount of time. The cleanup was great, too. I would give them an A grade. I'd use them again.”
“CroppMetcalfe fixed the circuit board of our heating and air conditioning. Before that, we had a maintenance contract with them, and they used to service the furnace for us. They were on time, and the quality of work was good. The A/C is working, so that's good. I would use them again. I would rate CroppMetcalfe an A. It was excellent.”
“CroppMetcalfe put an air conditioning system in the last time they were here, and the quality of the work was excellent. They installed the system, and it worked well. The workers were good. I have used CroppMetcalfe for at least 15 years—I have a service contract with them, and they do air conditioning and heating maintenance for me. I'd grade them an A.”
“CroppMetcalfe put in a complete furnace and heat pump, and they were excellent. I had no problems. It's excellent.”
“I've used CroppMetcalfe for air conditioning. So far, they would get an A+.”
“CroppMetcalfe installed a new heating and air conditioning system, and it's working fine. They came on time, they finished when they said they were going to finish, and they cleaned up—they did a good job. I have a service contract with them—I've been using their service for several years with my old system, and then I just recently bought a new system. They come when I call them, and then sometimes I don't call them as often as I should, but they wait for me to call. Every once in a while, I get a card from them saying, 'Time to do the service.' Every time somebody comes, it's somebody different, and they're basically fine. I used another company that then merged with CroppMetcalfe, and that's how I heard about them. I'd give them an A+ so far.”
“I have had CroppMetcalfe for years, and I actually have no complaints. As a matter of fact, they just came out this week and replaced a crack in my furnace. They found it, got the part, and they were right out here—you can't ask for more courteous people to come into your home. I'd rate them an A+.”
“CroppMetcalfe provides maintenance for my heating, air conditioner, and electric furnace. I have been using their service for about 20 years, and the quality of the work is good. I have used them for this long because they are reliable and they do a good job. I lived in another house, and they installed a heat pump there—the first heat pump came with the house, but when that became old, they installed a another one and subsequent heat pumps. Now I am living in an apartment, and the original equipment was getting old, so I had an electric furnace and air conditioner installed by them. So, I am satisfied with CroppMetcalfe, and I don't want to change. They deserve an A+.”
“CroppMetcalfe has done a good job for me. They did my heat pump, and the quality of the work is good. I have a service contract with them. Most of the workers have been very good. They have been with me for about 15 years. They come when they say they are going to come, and they pretty much let us know when it is time to come. Generally, I would say I would give them an A+. When they installed the heat pump—the new one—they forgot to undo the shipping bolts, which caused problems for about a year, but they fixed that and gave me a premium service plan for a couple years in response to it. So, I don't have any complaints.”
“I've been very happy with them. They have been doing service on my system since 1991. The people I bought this place from had a service policy with CroppMetcalfe for the rest of the year, and that year, they did very well. So, I picked them the next year, and the year after, and so on. About six years ago, I bought a new heat pump through them, and that all worked out very well, and it's continued to work very well ever since. I have a contract with them, though I haven't really used it much yet. They're an A+.”
“I've had a positive experience for about 30 years. They take care of all of my heating and air conditioning. The last time they visited, they had to replace a big heater. It's working out fine. I'd rate them an A+. I am very pleased with the service I have and would recommend it to anyone.”