Climatic Heating & Cooling, Inc.
7th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 317 Surveys
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Climatic Heating & Cooling, Inc. has received 5 out of 5 stars (A-rating) based on 317 customer surveys conducted by Best Pick Reports.
7th year as a Best Pick Call
"Climatic prides itself on being there when our customers need us. Our technicians are always available for same-day service, and our management team considers our customers to be family. We will ensure that you are 100 percent satisfied when you choose Climatic for your heating and air conditioning needs."

Sonny Swann | Vice President
Company Information
Services Offered
Climatic is a full-service residential heating and cooling company specializing in the design, installation, service, and repair of comfort systems, including air conditioners, heat pumps, gas furnaces, and indoor air quality products.
Warranty
The company offers a one-year warranty on repairs and up to a ten-year warranty on labor and parts on new equipment installations.
Company History
Harold Kemp founded Climatic in Loudoun County in 1990. Harold continues to serve as the president. Sonny Swann, Harold's son-in-law, serves as the company's vice president.
Distinctions
Climatic employs a technician certified by North American Technician Excellence (NATE), and the company won the 2012 and 2013 Carrier President's Award.
Licenses
#2705045374
Areas Served
Aldie, Ashburn, Leesburg, Purcellville, Sterling
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I have been very happy with their service. Most importantly, I trust them.”

“I have used Climatic for many years for my heat pumps. Have always been pleased with their service and response to emergencies.”

“We have trusted Climatic to install and maintain our two-zone HVAC system for years. We would not use anyone else and will recommend to them anyone who wants the best, most reliable service in the industry!”

“Climatic is the only air conditioning people I'll use. I've used them repeatedly for different air conditioning needs across multiple properties. I like the way they run their business. They've got great customer service, from the girl that answers the phone to the guy in management. They're all wonderful people. They're the only company I'll ever use. They get an A+.”

“I have a contract with them, and they come in twice a year to do maintenance for me. They're off-the-charts phenomenal. I'll give them the highest rating—A+.”

“We had a great experience—they were wonderful. They put in a brand-new system. Everything was the way it was supposed to be. I'd give them an A+. I've already recommended them.”

“They were very polite, and they did a first-class job. They replaced three air conditioners. I'd give Climatic an A+.”

“They were really responsive, they got here quickly, and they're pretty high tech. They can pretty much do your estimates on the spot, and you can look at all kinds of details on the system, right out of the gate, as to how it might fit your needs. The crew came on time. I had two units put in this year to replace both of my systems. We were so happy with the first one that we just decided to do the second one, even though it was still running. They were both ten years old anyway, but it was very positive. I'll give them an A because I think they did a really good job. They didn't even step on my flowers in the spring. I had little seedlings coming up. It was amazing.”

“They were absolutely wonderful. Our house is one hundred and thirty five years old, and on the national registry. They put in an air conditioning system for us and a heat pump. We wanted to try to keep the integrity of the interior of the building the same without doing the ducting and making it look absolutely horrible—they've done that to several other houses like ours where we live—but Climatic Heating and Cooling put in the system and you can't even tell that it's in the house. You can't even hear it, it's just wonderful. It's all computerized. It's great. I'd give them an A+. Our neighbor just used them.”

“We have two heating and cooling units in our house. They replaced one of them and did some adjustments for some ductwork in order to give us a more efficient operation. We've been using them for about a year now and it's been terrific. I would give them an A+. I'd recommend them.”

“My husband spoke to Sunny, and it's that personable attitude that Climatic Heating and Cooling had that we liked. They came here and explained things to us. I'd give them an A+. I would highly recommend them.”

“We've been very pleased with all of their services. We renovated a home at the end of 2013. My daughter's renovations began in January of 2014 and we had to have a new heat pump installed. They were very thorough in discussing which unit would best service our home. The installation was great and very timely. We also added an addition that required a separate Mitsubishi unit and the same service. We've had maintenance calls, and they've been great at troubleshooting. It's been positive, very positive. I'd give them an A+.”

“They were one of the best we've had come out. They replaced our outdoor A/C units. They actually did it at home, and I was so happy with them that I also had them do some industrial HVAC units at work. I'd definitely give them an A+.”

“They did great work. It was excellent with no complaints.”

“It was excellent work, and they did it without any complaints.”

“The work is excellent. I would definitely recommend them for their HVAC work.”

“Climatic Heating and Cooling did excellent work.”

“They were putting in a heating element and changing one out. They did a very good job. They ran into some issues, but they modified what they needed to do and did it very quickly, so I was very happy. I guess I'd give them an A+.”

“We purchased a new air conditioning unit from them and they were very professional and helpful. For the experience, I'd give them an A+.”

“They put in heaters. The manager that came by was very professional, and he gave us a couple of options. They were old units. The manager said we could probably do whatever, but that they had lived beyond their twenty years and that he wasn't sure what would happen. He gave us options, didn't pressure us, and really made it clear that they needed to be replaced. They always followed up. We had another couple of questions and they always followed up right away. In the middle of June, there was a horrendous hail storm. We called them and they came over and checked it out. They said it'd be a minor repair and it wasn't necessary because there was no damage. The repair people that come speak English, they're coherent, and they work very hard. We're very pleased with the local group. I'd give my overall experience an A+.”

“They just installed an A/C unit for us. They were very good and responsive. I'd give the experience an A+.”

“They replaced one of our air conditioning units. They were easy to work with, they were on time, and they did a good job. I'd give the overall experience an A+.”

“They replaced an air conditioning unit for us. Overall, I'd give them an A+.”

“They installed a Mitsubishi ductless system with three separate units. They were very good. I had a good experience with them. I would give them an A+. I'm in the construction business so this is what I do. To be honest, there aren't too many trades out there that do a great job. They did a great job, so I was happy with them.”

“Climatic Heating and Cooling replaced my A/C and heating units. They were professional. I'd give the overall experience an A+.”

“We had them put a new A/C in. They were really good at putting in the system, and they actually checked out my heater. They put the new one in and corrected the problems, so that was really good of them. I'd give them an A+.”

“I had a new HVAC installed. The service was great, and they had a professional staff. I'd give the overall experience an A.”

“They installed a new HVAC system. They were very honest, and they were local. I already have recommended them.”

“Everything is fine. A.”

“It was such a positive experience. I'd give them an A.”

“Climatic Heating and Cooling was great. I had an issue with my furnace and they came in, finished the diagnosis on the equipment, and were able to replace it quickly and efficiently; and they did a very nice job. I'm very pleased.”

“They replaced a part on a heat pump. They were nice, courteous, and quick. I'd give my overall experience with them an A.”

“I think we got a new system. It was a while ago, but it was all good. I'd give the overall experience an A, and I would recommend them.”

“We installed a new A/C pump. We got a quote from them, they were local, and the guy was really accommodating. I'd give them an A. It was good.”

“Everything was positive. I'd say they're an A.”

“They sent out a guy named Cliff, and Cliff is terrific. He does all my HVAC work here. We were doing the annual startup of our air conditioning system, and I wanted him to put in a couple of new thermostats for me. He did all that real fine. I found the company through one of my neighbors. Climatic gets an A. Cliff's my guy—he gets an A+.”

“Everything was fine. The customer service was fine, they answer the phone fine, and they show up when they're supposed to show up. They just did a regular check of my cooling system. I'd give them an A.”

“The gentleman was professional and kind when he did the work. I will be using them for yearly maintenance. I found the company through a referral. I'd give them an A rating.”

“Many of my neighbors use Climatic, and that's how I found out about them. They repaired a broken part. They figured it out and fixed it, and it was working right away. They get an A.”

“The guy was very helpful. He explained everything, and it was nice that he talked to me and didn't treat me like I didn't understand. Some wires had come loose inside, so they had to be screwed back in. I used Climatic because I bought the system from them, and it was still under warranty. I'd grade them as an A.”

“They did a great job. They did a Carrier home HVAC system for us. I'd give them an A.”

“Our system had frozen up, and it needed Freon. They react very, very quickly, and they're very personable. They don't lie to you—if something is not wrong, they'll tell you, and if something is wrong, they'll definitely tell you either way. They're very honest people with a lot of integrity. I'd give them an A, absolutely.”

“The people from Climatic are very easy to work with and very professional. They installed a whole new unit. I found the company through a neighbor. I'd give them an A.”

“They came, and it was fine. It was really good. The last time they came was just a service call. Both times were service calls; one time, it was for heating, and the second time, it was for air. I found the company when one of our neighbors had a real serious problem a couple of winters ago and had trouble finding anybody that could diagnose the problem. Some contractor that this guy knew told him about Climatic. We were just talking, and I got the name that way. When we got time, we thought we'd better have ours checked because we'd only owned the place a couple of years and didn't know if the previous owners had it checked or not. So, I found Climatic and called on them. I think an A would be good for them.”

“They were respectful of the house. They put covers over their shoes, and they cleaned up. They also had runners that they put down on the floor so they wouldn't mess up the house. That was good. They put in a coil and a new compressor. I'd give them an A grade.”

“Climatic was fine. They came to do the spring maintenance of my HVAC system. I'd give them an A.”

“I like that they're trustworthy. They serviced two units for me. I'm a real estate agent, and I have a long-term relationship with them. I'd give them an A.”

“I liked their quick response, and I liked the professionalism of the person who was assigned to us. It was handled very well, and he didn't try to upsell me on a whole bunch of stuff. They just fixed what was wrong and left it at that. There were three units that were checked, and I had two service calls within two weeks. One of them was for a bad fan motor, so they replaced that. They did three checkups, but during the checkups, they discovered that one of the capacitors was shot. I found Climatic through my father-in-law—he clued me in to them. We just recently moved houses, and I had put in a new HVAC system. They did a great job at my other house, so I continued using them. They're an A grade.”

“They are great people to work with. They're honest. They're not used car salesmen; they don't try to oversell you—they sell what you need. They replaced my air conditioning units and fixed some things in the furnace. I'd give their company an A.”

“The guy Climatic sent out was terrific. He does all my HVAC work. We were doing the annual startup of our air conditioning system, and I wanted him to put in a couple of new thermostats for me. He did all that real fine. Climatic gets an A.”

“Climatic has great people to work with. They're honest, and they don't try to oversell you—they sell what you need. They replaced my air conditioning units and fixed some things in the furnace. I'd give the company an A.”

“Climatic reacts very, very quickly, and they're very personable. They'll definitely tell you either way if something is wrong or not. They're very honest people with a lot of integrity. I'd give them an A, absolutely.”

“Climatic's people are very easy to work with and very professional. They installed a whole new unit. I'd give them an A.”

“Climatic Heating & Cooling was highly professional and did a good job. They replaced our air conditioning unit. The quality of the work is pretty much perfect, as far as I can tell. They do good work. I chose them because a neighbor down the street had some work done by them, and they recommended them to us. I would give them an A+ rating.”

“The crew was fantastic. They were very clean in the house, and they cleaned up after themselves each day that they were here. It was a really quality work crew. We had air conditioning installed in an old house, so it was a retrofit. I would give them an A+ grade. We loved them.”

“Climatic Heating & Cooling built a new air conditioning unit. The quality of work was good. They were very professional, very clean, and done quickly. The workers that came out were great. Their customer service when I first called in was very good, and I would definitely use them again. I would tell others not to hesitate to call them—I have already told people to use them. I would give them an A+ rating. They are very highly recommended in our neighborhood through word of mouth, which is why I went to them.”

“I use Climatic for my air conditioning. They're good. The technician always does his job correctly. The last time I used them, they installed an indoor fan and motor—that was a couple weeks ago. Since the work's been completed, everything has held up with no problems. I never have any problems with Climatic. I would give them an A+ grade.”

“Climatic Heating & Cooling did a pretty good job. I liked that they did exactly what they said they were going to do in their contract—they completely replaced our furnace. They cleaned up after themselves, and they were very good. Everything went smoothly from beginning to end. I would give them an A+ rating.”

“I thought Climatic Heating did a really good job with the work. They replaced both the furnace and air conditioner, and they got everything right the first time. They performed the work on time, and the people working did a good job with the work and kept the place clean. I chose them based on a referral from a neighbor. I would grade them an A+.”

“I liked my whole entire interaction with them—I liked the quality of the work, and I liked their selection. I have been using them about a year. The last time I used them, they installed a heating and air conditioning unit. Everything has held up fine. The technicians were very good. I would give them an A+.”

“Climatic Heating managed to get air conditioning units on the wall in our house, which is a miracle because we have a house that was built in the 1800s. They were the neatest workers I had ever seen, and they were very pleasant. We chose them because we'd had a recommendation to use them. If I had to do it all over again, I would still use them. We have already gotten two people on our block to use them. We tell people Climatic is great, and we recommend using them. I'd rate them an A+.”

“Climatic Heating put a new heat pump in for me. I chose the company because they were referred to me. I would use the company again. I would give them an A+ grade. Other customers can expect the company to do good work and do what they say.”

“I liked that way they showed up on time and the way they installed the furnace and the heating system. The people were very respectful. Climatic Heating & Cooling is great—they show up on time, and when you call them, they're right here. They get an A+ grade.”

“We had to have a whole new HVAC unit put in. They came, explained all the different units that were available, and walked me through it. When we picked one, the team that came had to spend a long time on it because they had to take the other one apart. We were very, very happy with their professionalism and with the way they explained it all to us. We have a service contract with them; after the work, we had them come and work on both of our systems from then on—we switched from a company that we used for almost 11 years. The workers that did the work for me were very professional, very nice people. I think they're very polite and friendly. When you call, they're willing to listen to what you need to have done. They don't seem to rush you when you call with a problem. I would give an A+ grade for them.”

“Climatic Heating & Cooling is fine. They installed a new furnace and did a great job.”

“Climatic Heating & Cooling was very professional. They did the furnace and the air conditioning unit. They made sure the rugs and carpets were covered so that nothing got dirty, and I liked the way that they did everything. They were very professional. They didn't have to come back for anything. I would give them an A rating.”

“This winter, we had Climatic repair furnaces for us. They were prompt and accommodating, and the work is still holding up well. I'd say it was an A-grade job.”

“Climatic Heating was the best. They're absolutely stupendous. They took out the oil burner and oil system, put in a completely new electrical system, and then hooked it up to the propane. They sent somebody who actually was extremely knowledgeable about the area, the climate, and exactly what kind of heating I needed. They're perfect—an A+.”

“Climatic Heating did fantastic work for me. When Climatic Heating came to put a different system in, they helped fix some of the mistakes from the prior installation. They did a really, really fine job for me. I am an engineer myself, so I know quite a bit about air conditioning, and they were teaching me some things even I didn't know. I'd absolutely give them an A+.”

“Climatic's quality of work was perfect. I liked their service and professionalism. I would give them a solid A grade.”

“They're outstanding. They did a terrific job, and I was delighted. My daughter, actually, is in the heating and cooling business, and she said they had nothing but rave reviews, so I guess I have to add my note of praise to their excellent service. They definitely get an A+.”

“The guy seemed to know what he was doing, spoke English, and is a veteran. They finished the work in a very reasonable amount of time, they did a great job, and the product works wonderfully. I'd give them an A+.”

“I had an extremely positive experience. The owner came out, and he was very personable and very knowledgeable. He made me feel at ease that I wasn't going to get cheated or anything. The quality of the work was great. I would give them an A+, and I would most definitely recommend them to others.”

“I thought they did a good job. The technicians did what they were supposed to do, and I would use them again. They did excellent work. They were fine—I'd give them an A+.”

“They did what they said they were going to do. The technicians were wonderful, and they finished the work in a reasonable amount of time. I would give them an A+, and I've already recommended them to others.”

“Our air conditioning went on the blink on Memorial Day weekend, and they fixed it. They came pretty promptly because they knew we didn't have any air conditioning, so it got pretty hot. I would grade them an A.”

“I used Climatic Heating & Cooling, and they've done a fine job. They were very punctual in their service. They got things done in a timely fashion—they're just highly reliable. In fact, I have used their service more than once. We have two units, and they installed a new unit, replacing the old one, and then they serviced an existing unit that wasn't taken out. I think they're doing fine. I would say they're an A.”

“Climatic took care of my furnace. The gentleman knew what he was doing. I came out back and kept an eye on him, and he went through his procedures and checked out that furnace for me pretty good. He went through the filter and everything else. He was a good man. He was really appreciated and very professional. When my furnace went, that's who I called to put the new furnace in. It was excellent work. They'll be coming back to do the furnace this fall. I'd give them an A. It was very, very excellent work.”

“Working with Climatic was a pretty good experience. They did a replacement of a part. It was great, and I haven't had any problems with it. I would use them again. They're an A+.”

“I liked their courtesy. They were very friendly. They watched how much mess they made, cleaned up after it, and explained everything they were doing. The workers were always friendly and hardworking. I would give them an A+.”

“I think that Climatic showed that they were very good at installation, and they showed a lot of interest in educating us on what they wanted to do. I would recommend them. I'd give them an A+.”

“They were quick and pretty much filled me in on exactly what was going on. The technicians were friendly and hardworking, as far as I know. I would give them an A+, and I would recommend them to others.”

“The work they did was down in a crawl space, so I haven't been down there, but the technicians and everything were fine. They were nice and courteous. I would give them an A+. Anything they've done for us has been good.”

“They're very knowledgeable, they give a quick response, and they're very thorough. They did a really good job. I would absolutely recommend them to others. They're definitely an A+.”

“Climatic has done work for me for the last five years, and I think they're probably the only people I can say I've absolutely, definitely had a positive experience with. The technicians are all very knowledgeable and very good. I have recommended them to others, and I have them for my business as well. I'd have to give them an A+ because I really don't have anything negative to say about them at this time.”

“I liked everything about Climatic Heating & Cooling. They came up on time, explained everything, and did the job in the amount of time they told me. I would rate them an A+, and I'd recommend them to others.”

“They were very professional, on time, and very neat. They explained everything, and they did a good job. I would rate them an A+.”

“I like that they come, do the work, and go home. The technicians have always been friendly. I would certainly recommend them to others. I'd give them an A+.”

“They were responsive, came on time, and were good. I would use them again. They were good—A+.”

“I had a very positive experience with Climatic. I like the fact that they fixed my A/C and it's working—that's number one. Number two, I would say they're just hardworking people, and they take the time to get it right. I had several other companies come in and try to work on it, and they gave me wrong information. Climatic came in and gave me exactly what needed to happen, and it's been working—we're just so happy about that. I would give them an A+. I've already recommended them to three people, and two of the three are already using their services.”

“I liked the thoroughness of their initial sales call and their professionalism. The installation, also, was very professional. I would rate them an A+, and I would recommend them to others.”

“Climatic was prompt, and they fixed the problems without any issue. The technicians were very knowledgeable and hardworking. I would use them again—in fact, I've used them several times already. I would give them an A+.”

“I like that they actually answer the phone. They were clean, competent, and knowledgeable, and they finished the work in a reasonable amount of time. I would give them an A+.”

“When I first called over there, the person that I worked with answered all my questions to my satisfaction. He came out and went over everything we discussed, and I thought he did a great job. I had talked to a few other companies before I called Climatic, and they were definitely head and shoulders above all the other people I talked to. I would rate them an A+.”

“Their product was good. They did what they said they would, they were on time, and they finished and did everything they said they would. I would give them an A+, and I'd recommend them to others.”

“They were very customer oriented. Sonny spent lots of time with us. We liked the way they installed the equipment, and he also was very good in explaining what type of equipment to purchase. I would rate them an A+.”

“What I like about Climatic is, first of all, they come when they're supposed to, and the jobs are completely thorough—that's the other thing I like. They completed the work in a reasonable amount of time. I think I'd give them an A+, and they're coming to the house again this week.”

“Climactic delivered what they said when they said they would, so it was on time and what they said they were going to do. The technicians were friendly and hardworking—no worries there. They were an A+. I would totally recommend them.”

“I liked their responsiveness and their reliability—there wasn't anything I didn't like. The technicians did exactly what we asked them to do and went above and beyond. I would give them an A+, and I would absolutely recommend them. They probably have 20 of my friends as of right now.”

“They were good at the work, and they did everything quickly and efficiently. They were good with communication. I would rate them an A+, and I'd recommend them to others.”