Universal Home Experts
5th year as a Best Pick
certified company
A
rated
Based on 444 reviews
Our Certification Process
Best Pick Guarantee
Verified License(s)
Verified General Liability Ins.
5th year as a Best Pick Call
"With background checks, drug tests, and ongoing training, you can be sure only the best technicians will come to your home. Our technicians focus on your safety, the protection of your home, and a permanent solution to your air conditioning and heating issues with a no-risk, 100 percent satisfaction guarantee."

Ed Valot | Owner
Company Information
Services Offered
Universal Home Experts services, repairs, and replaces many varieties of air conditioning and heating systems. The company also provides Freon leak detection, indoor air quality services, insulation, and energy-efficient heating and cooling systems.
Warranty
The company offers warranties of up to five years on labor and up to ten years on equipment.
Company History
Ed Valot began the local company in 1992. He has over 25 years of home service experience.
Employee Information
Employees wear uniforms and drive marked vehicles. The company states that it background checks and drug tests its technicians in order to ensure homeowner safety.
Additional Information
Universal Home Experts repairs and installs most major brands of electric, heat pump, and gas HVAC products.
Licenses
TACLA00077964E
Areas Served
West Houston Suburbs, North Houston Suburbs, Fort Bend County & Southwest Houston, The Heights/Midtown
A selection of 444 homeowner reviews:
“Universal Home Experts is super awesome. They've done electrical and A/C work. We've been using them for years, and they're one of the best companies I've found. I'd absolutely recommend them. I'd give them an A.”
“They're wonderful, prompt, and courteous. They know what they're doing, and they have good recommendations. They have done HVAC work, duct work, electrical and smoke detector upgrades, and rewiring. I'd give this company an A.”
“They were excellent. They did air conditioning and electrical work. It's a good company. They did a good job, and they were very competent and helpful. I'd recommend them.”
“They're thorough and efficient, and they came out as quickly as possible. I'd definitely give them an A. I'd absolutely recommend them. I've used them a couple of times, and they've been great.”
“The work they did for me was excellent service with no complaints. It was very good. We have contracted with them for the air conditioning and electrical.”
“We love our air conditioning, and if we need anything done in the future, we'll be calling them. They took extra time to talk to us to explain what we were doing. They did a great job. We had somebody else that's been working with us for quite a while, but the quality of work and service were much more thorough. We won't go back to the other people we were working with. I would give them an A. I already have recommended them. I've already called a friend of mine, and she needed somebody else to look at her air conditioning.”
“They did everything that they said they would do. I've had two people come out. I've had an electrician come out and they put in a light for me in my pantry. Then I had my HVAC system inspected. I'd give them an A+ overall.”
“They seemed to understand what they were doing very well. They told me about the price upfront. They did everything cleanly. They were great. They're an A+ company.”
“I like their people. They do good work and they're honest. I'm actually on their monthly payment plan where they're my service provider for everything in my house. They do a good job. So far, they've done HVAC and electrical work. Overall, I would give them an A. I'll give them As' for everything, I had no problems at all. I recommend them all of the time.”
“They were prompt and they did a check-up on air conditioning. It was a good job and they were efficient and in-and-out quickly. One other time, they did electrical work and that was good. Then it wasn't working and they came back and took care of it for no extra charge. I'd give them an A.”
“The got the job done and everything went well. They've done some work for us before, so I didn't have a problem asking them to do work again. They did electrical work and they do my annual check-ups for my A/C. I'd give the overall experience an A.”
“They've been out once or twice and they've been professional on the phone. The service technician was quite good. So I'm very happy with them. They offered a free electrical inspection, so I did that. He was professional and good. Then I did have some work done on the HVAC. I had three different HVAC companies out here, he turned out to be correct in his diagnosis, and it was different from the other two. I would give them an A overall and I would recommend them.”
“I had to have a new electrical box and they did that. I think they did something on my air conditioning before that. I haven't had any problems. I'd give them an A. I would recommend them and I've used them twice.”
“They were very friendly. They did some air conditioning work. I'd give them an A overall.”
“They were just really efficient and very honest. They fixed my A/C. I'd give them an A grade.”
“They did some air conditioning work. They were very courteous. I'd give them an A rating.”
“There were no problems, it mostly was lack of a negative. They fixed my air conditioning. They get an A from me. No issues, it was very normal.”
“We got their products and they were prompt on their service calls when you need them. They were fixing a thermostat for my iPhone so it would work outside of the house. I'd say they're an A.”
“They did A/C work. I'd give them an A so far. It's still relatively new and nothing's gone wrong yet so I have no complaints. They deserve an A all the way around.”
“They were nice, understanding, and patient. I had to get my whole A/C system in place. I'd give them an A for the overall experience. The past experience with their quality of work led to this. I use them all of the time.”
“They were on time and did a good job. They looked in my air conditioning. I'd give them an A grade.”
“They did a very professional job. They did A/C work. They're an A company.”
“They did what they said they were going to do, stuck to what they quoted, they were friendly, and all was smooth. They did maintenance work on the air conditioner. I'd give the overall experience an A. Everything's so far so good.”
“They did air conditioning work. I think they do a good job, they seem to be nice to work with, and they're punctual. So far, I'd give them an A. As far as I know, their quality of work is good.”
“They did some air conditioning work for me. They were very professional and knowledgeable. A heater stopped working, a whole HVAC system. He found a couple of things that he pointed out to me, he was very thorough, and he explained everything. I probably would give them an A. I've already recommended them to a couple of friends of mine.”
“They just did what they were supposed to do and it was really quick. They were able to diagnose the problem. They did A/C work. I'd give them an A overall.”
“They showed up on time and they did what they were supposed to do. They did HVAC work. I'd give them an A overall.”
“They were very efficient, polite, and they got their work done efficiently. It was A/C work—A.”
“I had no complaints. It was HVAC work.”
“My experience was great.”
“When I call them, they come and they do the job.”
“They performed a checkup of my air conditioning and heating system, and electrical. The checkup came free with work they performed last year, and they kept reminding me it was due, even though they knew they would not be paid. The office informed me when it appeared the previous job might make the service person late. He was, in fact, prompt, knowledgeable, and did not press me for any other business.”
“Universal Home Experts did air conditioner repair. I was given three estimates to choose from, instead of the standard one most companies give. Positive experience—friendly and professional staff.”
“Universal Home Experts' technicians serviced and replaced HVAC parts. Professional service—the technician communicated well, and office personnel called to ask about job performance.”
“I liked the job that Universal Home Experts did here. I had no complaints about it, and I could give them a good rating. They combined with other companies, so they've got a wide variety of services. We've had them work on various things in the past, so we were familiar with them. I had no complaints about their customer service, and I don't recall anything that I wasn't happy with.”
“I like their professionalism. They did some routine annual check for the plumbing and electrical. I've been using them for five years. They've done heating and air conditioning work for me as well. What stands out about their customer service is the people that they send to the job—they're knowledgeable. I like the one-stop shopping.”
“Universal Home Experts does our air conditioning and heating yearly inspections, and they've installed some air conditioning units. Their customer service is very good. We've had very good luck with all the people in Best Pick Reports. I would give them an A.”
“They are pretty quick and easy to get ahold of. I've been using them for less than a year. Over the last year, they did the plumbing, A/C, and electrical. If a friend or neighbor asked me about them, I'd give them the lowdown on my experience.”
“I like that Universal Home Experts came on time. He was very accurate with the diagnostic, and they fixed it the same day. It worked out just fine. They came to service my A/C. He changed a pipe because there was a leak in one of the rooms. We'd recommend the company. It was fine.”
“I liked the responsiveness and that they had follow-up calls. After a service technician came out, they had someone from their office immediately call and make sure that everything was well—I really liked that. They did a lot. They did plumbing and HVAC work, and they actually did a little electrical work, too. I found the company when I saw a truck down the street, and it was one company that did all the things that I needed. I thought that was perfect. They're an A.”
“I thought Joe was good. Joe came out to the house and did a good job. He unplugged my A/C drain line. I'd give them an A grade.”
“They're efficient, and they do what they say they're going to do. Everything's positive. I think they just came out and checked our heater and the air conditioning. They changed the filters. I'd give them an A.”
“They were prompt and clean. They installed a complete new air conditioning system for my downstairs unit. I'd give them an A because I thought they did a good job.”
“They have done fine so far. They're coming tomorrow to put a bathtub in for me. They're punctual, and they do the job right. They come when I call, unlike other people. I had a problem with a thermostat that another company put in, and I tried to get ahold of them. I never could get them to come and change the thermostat, so I called Universal Home Experts. They came and put another thermostat in, and it worked fine. They kept the air conditioner going, so they saved the day. What they did for me in the beginning was redo the electrical system in the house. I had another contractor redo the power panel on the back, and they did a very sloppy job. Universal Home Experts replaced all the outlets and switches and fixed my panel. They did a good job, and I'm very happy with that. I'd give them an A.”
“I'm always there when they come, and they answer all my questions about what they're doing. They tell me what they're doing, and they're friendly. They're not just matter-of-fact; they actually act like they're interested. They have redone the air conditioner, and they have put in a box for us—the box outside. I think they did a hot water heater for us. They get an A.”
“They were great. They were very honest and didn't try to sell us anything we didn't need. They did their work efficiently, and they were great. We had two different things. We had a plumber come out, and he did a survey of our plumbing system just to let us know what was going on because we had just moved into the home. Then, we also had the air conditioning done, and they did great. We had an issue, and they took care of it. I would give them an A.”
“They've been very professional every time they've come, and they've done a good job. They always have nice people that come out and do a good job on the job. If I ask a question, they are always willing to give me other options, and they don't push for service that I don't want. They just give me options, and I really like that. They're a really good company. We've had electrical, plumbing, and A/C work done. I'd rate them as an A.”
“After a thorough and informative inspection, we decided to have Universal Home Experts replace the air handler and bring our electrical up to code. Our experience with them was outstanding from beginning to end.”
“Universal Home Experts did air conditioner repair—highly professional experts that are honest, straightforward, and do outstanding work.”
“Universal Home Experts repaired my air conditioner. They were able to come out the same day to fix the air conditioner, which was a huge relief—very professional and courteous.”