Universal Home Experts
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Universal Home Experts has received 4.7 out of 5 stars based on 177 customer surveys.
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7th year as a Best Pick Call
"With background checks, drug tests, and ongoing training, you can be sure only the best technicians will come to your home. Our technicians focus on your safety, the protection of your home, and a permanent solution to your air conditioning and heating issues with a no-risk, 100 percent satisfaction guarantee."

Ed Valot | Owner
Company Information
Services Offered
Universal Home Experts services, repairs, and replaces many varieties of air conditioning and heating systems. The company provides Freon leak detection, indoor air quality services, insulation, and energy-efficient heating and cooling systems. The company also offers plumbing and electrical services.
Warranty
The company offers warranties of up to five years on labor and up to ten years on equipment.
Company History
Ed Valot began the local company in 1992. He has over 25 years of home service experience.
Employee Information
Employees wear uniforms and drive marked vehicles. The company states that it background checks and drug tests its technicians in order to ensure homeowner safety.
Additional Information
Universal Home Experts repairs and installs most major brands of electric, heat pump, and gas HVAC products.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Address
9326 Kay Lane
Houston, TX 77064
Hours
Mon
7:00 am - 9:00 pm
Tue
7:00 am - 9:00 pm
Wed
7:00 am - 9:00 pm
Thu
7:00 am - 9:00 pm
Fri
7:00 am - 9:00 pm
Sat
9:00 am - 9:00 pm
Sun
12:00 pm - 6:00 pm
Licenses
TACLB00076895E

Compiled Score:

Universal Home Experts has received 4.7 out of 5 stars based on 177 customer surveys.
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144
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22
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5
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/11/2018

No review comments provided

Review by
10/10/2018

“I would recognize all the young men they have working for them. All the technicians that did the various jobs are very cordial, very polite, and did a good job. They all seem to be very and knowledgeable.”

Review by
10/10/2018

“I am most satisfied with the customer service and the value.”

Review by
10/10/2018

No review comments provided

Review by
10/10/2018

“Everyone has been great!”

Review by
10/09/2018

No review comments provided

Review by
10/08/2018

No review comments provided

Review by
10/08/2018

No review comments provided

Review by
10/08/2018

No review comments provided

Review by
10/08/2018

No review comments provided

Review by
10/08/2018

No review comments provided

Review by
10/08/2018

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Review by
10/08/2018

No review comments provided

Review by
10/08/2018

No review comments provided

Review by
10/08/2018

No review comments provided

Review by
10/06/2018

“It was what I expected.”

Review by
10/06/2018

No review comments provided

Review by
10/05/2018

No review comments provided

Review by
10/05/2018

No review comments provided

Review by
10/05/2018

“I am most satisfied that the air conditioner is doing well.”

Review by
10/05/2018

“They do my AC inspections, my electric inspections, and my plumbing inspections.”

Review by
10/05/2018

“They did maintained for the AC electric and plumbing.”

Review by
10/05/2018

No review comments provided

Review by
10/05/2018

“I was disappointed in being strung along for two or three weeks and then to have them pull out and not do the job.”

Review by
10/04/2018

“Zac did a great job and was very good at explaining everything to me. He was very knowledgeable.”

Review by
10/03/2018

No review comments provided

Review by
10/03/2018

No review comments provided

Review by
09/28/2018

“I would like to recognize everyone from Universal Home Experts for their exceptional service. They have all been good.”

Review by
09/28/2018

No review comments provided

Review by
09/28/2018

“I have already recommended them to someone, and they have already used their services.”

Review by
09/28/2018

“They met all of my expectations in all the areas. They were very polite. They checked all the outlets.”

Review by
09/28/2018

“With the A/C, it is great!”

Review by
09/27/2018

No review comments provided

Review by
09/25/2018

No review comments provided

Review by
09/17/2018

“I would like to recognize the technician that came out for his exceptional service.”

Review by
09/16/2018

No review comments provided

Review by
09/15/2018

“Universal Home Experts met my expectations everywhere they worked.”

Review by
09/15/2018

“They met my expectations in knowledge level, thoroughness, and customer satisfaction.”

Review by
09/15/2018

“I was satisfied with the professionalism.”

Review by
09/15/2018

“The quality of work exceeded my expectations. It has been nice to have them.”

Review by
09/14/2018

“They met my expectations.”

Review by
09/14/2018

“Universal Home Experts met my expectations.”

Review by
09/14/2018

“They met my expectations with how quickly they got it done once they found the problem.”

Review by
09/12/2018

“they all took time to explain all my questions”

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

“Can't remember names, but all have been outstanding to work with.”

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

No review comments provided

Review by
07/11/2017

“They came out on a holiday. They did great work, and they were the only ones that would come out. They did HVAC work. I'd give them an A overall.”

Review by
07/11/2017

“It was particularly positive with the last one, the one that replaced the problem. I've had plumbing done. I've had air conditioning and HVAC done. The HVAC was fine. The first plumber kind of goofed things up, but the others came in to replace and everything was really handled nicely. I'd have to give it an A- because of the one goof up. After the first goof up I had a little bit of flooding in the house. They just rotted out the floor under the kitchen sink. That's hard to give a good rating, but it was corrected.”

Review by
07/11/2017

“I didn't have a negative experience. They did the job I asked them to do, and they were pleasant and nice about it. A little expensive on my side, but I think I joined the club membership thing with them, so that would be a little less. The people that come out to the house are always friendly. It was for HVAC work. I'd give them an A.”

Review by
07/11/2017

“There was an error that one of their technicians made, which is perfectly understandable. There are a bunch of variables. We are still waiting on a refund for about $100. It’s not big deal, we use them all the time. They did air conditioning I would grade them an A+. I would recommend them.”

Review by
07/11/2017

“We had them redo the wiring in the whole house. They installed a new air conditioning system in December. They're our go to people. They’re real nice people, pleasant people and they seem to know their job. That's why we keep using them. I'd give them an A+. I would recommend them.”

Review by
07/11/2017

“They haven't done anything in a while. They're my go to. They're timely, and they're fair. They have a good estimate, give feedback, and I've had great outcome for everything they've done so far. They do HVAC, electrical, and plumbing. I’d definitely give them an A.”

Review by
07/11/2017

“We've been with them about four or five years, and they work very well. They did work on A/C and heating. They do our check-ups every year, and they installed a new unit. It's always been a good experience with them. I would grade them an A.”

Review by
07/11/2017

“They were quick, and they left the house in good order. They were working on HVAC unit for me. I'd give them an A for the overall experience. They're expensive. They try to upsell me. They make us aware of some things we may need down line.”

Review by
07/11/2017

“I think we did some of plumbing, HVAC, and electrical. Everything they've done for us, we've been happy with. I would recommend them. They've done excellent work. I have no complaints.”

Review by
07/11/2017

“I've used them for a while, and they always do good work. They installed it quickly, and it was done on short notice. It was fine. I would grade them an A+. I would recommend them.”

Review by
07/11/2017

“They were prompt and always explained everything. I'm very happy with them. I'm actually on a monthly service with them. I think it includes everything. I'd give them an A+.”

Review by
07/11/2017

“They had a great customer service, and were there when they said they were going to be. They picked up and did great. They did work on an A/C unit. I'd give them an A+.”

Review by
07/11/2017

“They were on time, and they're very courteous, very professional. They did A/C. This is like their third time out. It was air conditioning. I'd give them an A+.”

Review by
07/11/2017

“We had a hot water heater that they purchased and installed. The technician that installed it did not proof the venting on the top and it kept blowing out. We had them about like four times in the course of about seven months, and finally one of their technicians noticed they didn't have the vent on the top. They fixed it right away, but I was a little surprised that they couldn't pick this up immediately. That was the experience. I'd give them a B. Every time we called them, they sent someone right out. They just couldn't seem to get somebody that knew what was going on. I probably would not recommend them.”

Review by
06/27/2017

“I think they're reliable, dependable. They've always done great work. I've never had a problem with anything they've done for me, and I've used them for a few years. They put in a whole new A/C system and heat system for me. They've done duct work and electrical work. They redid the panel box. They updated that, and they put outlets in. I had an outlet that went on fire that wasn't their fault. It was something I'd plugged in, so they fixed that and did an emergency call for me. I think they're really good. They've done quite a bit of work for me. I'd give them an A.”

Review by
06/27/2017

“They did it last year. He was the only one that was willing to come out that night, and work on it and not charge me for after five or whatever. He fixed it that night. They have this program for $8 a month, and they have discounts. They'll come check your furnace, your electricity, your A/C and all that. I signed up for that. He fixed my A/C. A guy came over and checked my electrical. Then they checked my duct work, and they checked my furnace. Pretty much they'll call you and say, ‘Can we set up an appointment to come out and check everything?’ What happens is they always call and I can't do it, but the one time they did come out I was home. They write up a little thing on what needs to be done and everything like that. It's a pretty good company. They'll keep after you, and make sure you're up to date on everything. I'd give them an A+. They're good. I haven't had any problems.”

Review by
06/27/2017

“I think they're knowledgeable about the services that they're rendering. They're thorough in their explanation and giving you the option and choices. Their follow up has been good with them. We had air conditioning units. We replaced the whole system, and also we had a water heater put in as well as work done and checking of the electric services throughout the home. I'd give them an A+ for the overall experience.”

Review by
06/27/2017

“They were on time, and they were willing to come out on a Sunday. They got the work done in a day. They replaced our heater and A/C unit. I'd give them an A. They just did the A/C work.”

Review by
06/27/2017

“They were on time, personable, and professional. They did a tank-less water heater and a home heating system for me. This wasn't my first time with them. They did an air conditioning unit and some electrical work for me in the past. They get an A.”

Review by
06/27/2017

“I wasn't actually there with them when they came, my husband was. They were in touch with the arrival time. They did suggest some things that we're not going to do at this time, but at least they're keeping us informed. They were looking at my air conditioning HVAC unit. It was a seasonal check-up. I'd give them an A.”

Review by
06/27/2017

“I had a real good experience with them. They did a good job. They did lighting work, and our air conditioner. I would give them an A. They did very good.”

Review by
06/27/2017

“They fixed what they needed to fix in a timely fashion. They replaced the A/C unit. They got an A.”

Review by
06/27/2017

“They're good. They checked our A/C. I'd give them an A.”

Review by
06/27/2017

“They're dependable. They serviced our air conditioning system. We've been using them for about three years. I'd give them a B- overall. They're on time.”

Review by
06/27/2017

“It was about the air conditioner. So far, so good. So far, they did the job right. I don't have any problems. I'd say good, so a B.”

Review by
06/27/2017

“They come in, pinpoint the problem and fix the problem or told me what needed to be done. The last time they came was to check my A/C because it wasn't working. I'll give them a B.”

Review by
06/27/2017

“Well I've had good and bad experiences. They completely changed the system in my house to two systems. So the upstairs is suppose to work differently than the downstairs, but it's never been great. They've messed up a few times, but the good thing is when they come back and somebody else comes in they fix it. I would grade them a B. It just depended on who came. I never had a problem about cleanliness, I don't remember being upset about the punctuality.”

Review by
06/27/2017

“It was OK. I really wasn't thrilled. Every time they came out, they found something wrong. It's like any contractor. They always find something. I have to take what they say with a grain of salt. I just did a check-up, but of course, they always find something wrong. They did heating and A/C. I'd give them a D. The dude was OK. I'm not very likely to recommend them.”

Review by
08/24/2016

“They’ve been out once or twice and they've been professional on the phone. The service technician was quite good. So I'm very happy with them. They offered a free electrical inspection, so I did that. He was professional and good. Then I did have some work done on the HVAC. I had three different HVAC companies out here, he turned out to be correct in his diagnosis, and it was different from the other two. I would give them an A overall and I would recommend them.”

Review by
08/24/2016

“I had a big problem with having my chandelier installed. They messed it up and then I had to actually get it fixed at a chandelier store because they cut the wires and hung it way too high. They did come back and put it back in after I had it fix. But I asked for a refund via email and phone and nobody ever got back to me because it wasn't a lot of money. But if you mess up my chandelier and I have to have it fixed, I should be reimbursed for that. I probably wouldn't use them again, but I have a membership with them because they convinced me to buy a one year membership with them. There was an air conditioning guy who came out, which he was good and checked it out. I'm definitely not going to renew my membership and I would never recommend them to anyone. I'd give them a D overall. This does not include the air conditioning guy. I'd give him an A. For one chandelier to be installed, I had to have three people come out. The first one did such a bad job, the second one couldn't fix it, and the third one he put it back together after the second one told me I needed to take it to the repair shop. The third one I think he did alright with what he had. The first one did such a bad job.”

Review by
08/24/2016

“They just did what they were supposed to do and it was really quick. They were able to diagnose the problem. They did A/C work. I'd give them an A overall.”

Review by
08/24/2016

“I had to have a new electrical box and they did that. I think they did something on my air conditioning before that. I haven't had any problems. I'd give them an A. I would recommend them and I've used them twice.”

Review by
08/24/2016

“They did some air conditioning work for me. They were very professional and knowledgeable. A heater stopped working, a whole HVAC system. He found a couple of things that he pointed out to me, he was very thorough, and he explained everything. I probably would give them an A. I've already recommended them to a couple of friends of mine.”

Review by
08/24/2016

“They were excellent. It was air conditioning and electrical work. I thought they were excellent. I think it's a good company. I thought they did a good job and they were very competent, really helpful, and I'd highly recommend them. They're helping me take care of my property. They're an excellent company, they're great.  ”

Review by
08/24/2016

“They're all awesome and I would give them top marks across the board. They’ve done electrical and A/C work. They're super awesome. We've been using them for years and they're one of the best companies I've found. I'd absolutely recommend them.  ”

Review by
08/24/2016

“They showed up on time and they did what they were supposed to do. They did HVAC work. I'd give them an A overall.”

Review by
08/24/2016

“I had no complaints. It was HVAC work.”

Review by
08/24/2016

“They were very efficient, polite, and they got their work done efficiently. It was A/C work—A.”

Review by
07/19/2016

“They did what they said they were going to do, stuck to what they quoted, they were friendly, and all was smooth. They did maintenance work on the air conditioner. I'd give the overall experience an A. Everything's so far so good.”

Review by
07/19/2016

“They seemed to understand what they were doing very well. They told me about the price upfront. They did everything cleanly. They were great. They’re an A+ company.”

Review by
07/19/2016

“They did air conditioning work. I think they do a good job, they seem to be nice to work with, and they're punctual. So far, I'd give them an A. As far as I know, their quality of work is good.”

Review by
07/19/2016

“I like that they follow-up normally, but I don't think they have this time. They're good on following up and about giving me their estimates of what it's going to cost, what the alternatives are, and what it cost to price out each of the alternatives, those kinds of things. I was kind of hoping to hear from them. I think they did work on the electrical panel and that's about what I need them to come out on for now. I know I bought air conditioning and all of the systems from them. I'd give them an A. I think they did a good job. I think they're very user friendly, and they're easy to talk to.”

Review by
06/17/2016

“They quoted me an accurate price. They were very prompt, they said they were going to be here at a certain time, they were here, and they stayed with it until they were done. They actually called me to check and make sure that everything's working. This time, they did air conditioning work. I'd give the overall experience an A. I already have recommended them.”

Review by
06/17/2016

“The work they did for me was excellent service with no complaints. It was very good. We have contracted with them for the air conditioning and electrical.”

Review by
06/17/2016

“They were nice, understanding, and patient. I had to get my whole A/C system in place. I'd give them an A for the overall experience. The past experience with their quality of work led to this. I use them all of the time.  ”

Review by
06/17/2016

“They're thorough, efficient, and they came out as quickly as possible. My air conditioner had broken, so it was win-win. I'd definitely give them an A rating. I'd absolutely recommend them. I've had them out a couple of times, so they've been great.  ”

Review by
06/17/2016

“The got the job done and everything went well. They've done some work for us before, so I didn't have a problem asking them to do work again. They did electrical work and they do my annual check-ups for my A/C. I'd give the overall experience an A.”

Review by
06/17/2016

“They did a very professional job. They did A/C work. They’re an A company.”

Review by
06/17/2016

“They were on time and did a good job. They looked in my air conditioning. I'd give them an A grade.”

Review by
06/17/2016

“They did a good job. I was happy with the service and they're polite. They replaced the water heater. I'd give them an A. I was happy with what they did.”

Review by
06/13/2016

“They did A/C work. I'd give them an A so far. It's still relatively new and nothing's gone wrong yet so I have no complaints. They deserve an A all the way around.”

Review by
06/08/2016

“We got their products and they were prompt on their service calls when you need them. They were fixing a thermostat for my iPhone so it would work outside of the house. I’d say they’re an A.”

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