Universal Home Experts
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Universal Home Experts has received 4.8 out of 5 stars based on 158 customer surveys.
5
132
4
18
3
3
2
5
1
0
6th year as a Best Pick Call
"With background checks, drug tests, and ongoing training, you can be sure only the best technicians will come to your home. Our technicians focus on your safety, the protection of your home, and a permanent solution to your air conditioning and heating issues with a no-risk, 100 percent satisfaction guarantee."

Ed Valot | Owner
Company Information
Services Offered
Universal Home Experts services, repairs, and replaces many varieties of air conditioning and heating systems. The company also provides Freon leak detection, indoor air quality services, insulation, and energy-efficient heating and cooling systems.
Warranty
The company offers warranties of up to five years on labor and up to ten years on equipment.
Company History
Ed Valot began the local company in 1992. He has over 25 years of home service experience.
Employee Information
Employees wear uniforms and drive marked vehicles. The company states that it background checks and drug tests its technicians in order to ensure homeowner safety.
Additional Information
Universal Home Experts repairs and installs most major brands of electric, heat pump, and gas HVAC products.
Licenses
TACLA00077964E
Areas Served
Cypress, Katy, Energy Corridor, The Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
5
252
4
40
3
10
2
5
1
2
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
07/11/2017

“We had a hot water heater that they purchased and installed. The technician that installed it did not proof the venting on the top and it kept blowing out. We had them about like four times in the course of about seven months, and finally one of their technicians noticed they didn't have the vent on the top. They fixed it right away, but I was a little surprised that they couldn't pick this up immediately. That was the experience. I'd give them a B. Every time we called them, they sent someone right out. They just couldn't seem to get somebody that knew what was going on. I probably would not recommend them.”

Review by
07/11/2017

“It was particularly positive with the last one, the one that replaced the problem. I've had plumbing done. I've had air conditioning and HVAC done. The HVAC was fine. The first plumber kind of goofed things up, but the others came in to replace and everything was really handled nicely. I'd have to give it an A- because of the one goof up. After the first goof up I had a little bit of flooding in the house. They just rotted out the floor under the kitchen sink. That's hard to give a good rating, but it was corrected.”

Review by
07/11/2017

“I didn't have a negative experience. They did the job I asked them to do, and they were pleasant and nice about it. A little expensive on my side, but I think I joined the club membership thing with them, so that would be a little less. The people that come out to the house are always friendly. It was for HVAC work. I'd give them an A.”

Review by
07/11/2017

“There was an error that one of their technicians made, which is perfectly understandable. There are a bunch of variables. We are still waiting on a refund for about $100. It’s not big deal, we use them all the time. They did air conditioning I would grade them an A+. I would recommend them.”

Review by
07/11/2017

“We had them redo the wiring in the whole house. They installed a new air conditioning system in December. They're our go to people. They’re real nice people, pleasant people and they seem to know their job. That's why we keep using them. I'd give them an A+. I would recommend them.”

Review by
07/11/2017

“They haven't done anything in a while. They're my go to. They're timely, and they're fair. They have a good estimate, give feedback, and I've had great outcome for everything they've done so far. They do HVAC, electrical, and plumbing. I’d definitely give them an A.”

Review by
07/11/2017

“We've been with them about four or five years, and they work very well. They did work on A/C and heating. They do our check-ups every year, and they installed a new unit. It's always been a good experience with them. I would grade them an A.”

Review by
07/11/2017

“They were quick, and they left the house in good order. They were working on HVAC unit for me. I'd give them an A for the overall experience. They're expensive. They try to upsell me. They make us aware of some things we may need down line.”

Review by
07/11/2017

“I think we did some of plumbing, HVAC, and electrical. Everything they've done for us, we've been happy with. I would recommend them. They've done excellent work. I have no complaints.”

Review by
07/11/2017

“I've used them for a while, and they always do good work. They installed it quickly, and it was done on short notice. It was fine. I would grade them an A+. I would recommend them.”

Review by
07/11/2017

“They were prompt and always explained everything. I'm very happy with them. I'm actually on a monthly service with them. I think it includes everything. I'd give them an A+.”

Review by
07/11/2017

“They had a great customer service, and were there when they said they were going to be. They picked up and did great. They did work on an A/C unit. I'd give them an A+.”

Review by
07/11/2017

“They were on time, and they're very courteous, very professional. They did A/C. This is like their third time out. It was air conditioning. I'd give them an A+.”

Review by
07/11/2017

“They came out on a holiday. They did great work, and they were the only ones that would come out. They did HVAC work. I'd give them an A overall.”

Review by
06/27/2017

“I had a real good experience with them. They did a good job. They did lighting work, and our air conditioner. I would give them an A. They did very good.”

Review by
06/27/2017

“It was about the air conditioner. So far, so good. So far, they did the job right. I don't have any problems. I'd say good, so a B.”

Review by
06/27/2017

“They fixed what they needed to fix in a timely fashion. They replaced the A/C unit. They got an A.”

Review by
06/27/2017

“They're dependable. They serviced our air conditioning system. We've been using them for about three years. I'd give them a B- overall. They're on time.”

Review by
06/27/2017

“They're good. They checked our A/C. I'd give them an A.”

Review by
06/27/2017

“They come in, pinpoint the problem and fix the problem or told me what needed to be done. The last time they came was to check my A/C because it wasn't working. I'll give them a B.”

Review by
06/27/2017

“They were on time, and they were willing to come out on a Sunday. They got the work done in a day. They replaced our heater and A/C unit. I'd give them an A. They just did the A/C work.”

Review by
06/27/2017

“They were on time, personable, and professional. They did a tank-less water heater and a home heating system for me. This wasn't my first time with them. They did an air conditioning unit and some electrical work for me in the past. They get an A.”

Review by
06/27/2017

“I wasn't actually there with them when they came, my husband was. They were in touch with the arrival time. They did suggest some things that we're not going to do at this time, but at least they're keeping us informed. They were looking at my air conditioning HVAC unit. It was a seasonal check-up. I'd give them an A.”

Review by
06/27/2017

“It was OK. I really wasn't thrilled. Every time they came out, they found something wrong. It's like any contractor. They always find something. I have to take what they say with a grain of salt. I just did a check-up, but of course, they always find something wrong. They did heating and A/C. I'd give them a D. The dude was OK. I'm not very likely to recommend them.”

Review by
06/27/2017

“Well I've had good and bad experiences. They completely changed the system in my house to two systems. So the upstairs is suppose to work differently than the downstairs, but it's never been great. They've messed up a few times, but the good thing is when they come back and somebody else comes in they fix it. I would grade them a B. It just depended on who came. I never had a problem about cleanliness, I don't remember being upset about the punctuality.”

Review by
06/27/2017

“I think they're knowledgeable about the services that they're rendering. They're thorough in their explanation and giving you the option and choices. Their follow up has been good with them. We had air conditioning units. We replaced the whole system, and also we had a water heater put in as well as work done and checking of the electric services throughout the home. I'd give them an A+ for the overall experience.”

Review by
06/27/2017

“I think they're reliable, dependable. They've always done great work. I've never had a problem with anything they've done for me, and I've used them for a few years. They put in a whole new A/C system and heat system for me. They've done duct work and electrical work. They redid the panel box. They updated that, and they put outlets in. I had an outlet that went on fire that wasn't their fault. It was something I'd plugged in, so they fixed that and did an emergency call for me. I think they're really good. They've done quite a bit of work for me. I'd give them an A.”

Review by
06/27/2017

“They did it last year. He was the only one that was willing to come out that night, and work on it and not charge me for after five or whatever. He fixed it that night. They have this program for $8 a month, and they have discounts. They'll come check your furnace, your electricity, your A/C and all that. I signed up for that. He fixed my A/C. A guy came over and checked my electrical. Then they checked my duct work, and they checked my furnace. Pretty much they'll call you and say, ‘Can we set up an appointment to come out and check everything?’ What happens is they always call and I can't do it, but the one time they did come out I was home. They write up a little thing on what needs to be done and everything like that. It's a pretty good company. They'll keep after you, and make sure you're up to date on everything. I'd give them an A+. They're good. I haven't had any problems.”

Review by
08/24/2016

“I had a big problem with having my chandelier installed. They messed it up and then I had to actually get it fixed at a chandelier store because they cut the wires and hung it way too high. They did come back and put it back in after I had it fix. But I asked for a refund via email and phone and nobody ever got back to me because it wasn't a lot of money. But if you mess up my chandelier and I have to have it fixed, I should be reimbursed for that. I probably wouldn't use them again, but I have a membership with them because they convinced me to buy a one year membership with them. There was an air conditioning guy who came out, which he was good and checked it out. I'm definitely not going to renew my membership and I would never recommend them to anyone. I'd give them a D overall. This does not include the air conditioning guy. I'd give him an A. For one chandelier to be installed, I had to have three people come out. The first one did such a bad job, the second one couldn't fix it, and the third one he put it back together after the second one told me I needed to take it to the repair shop. The third one I think he did alright with what he had. The first one did such a bad job.”

Review by
08/24/2016

“They’ve been out once or twice and they've been professional on the phone. The service technician was quite good. So I'm very happy with them. They offered a free electrical inspection, so I did that. He was professional and good. Then I did have some work done on the HVAC. I had three different HVAC companies out here, he turned out to be correct in his diagnosis, and it was different from the other two. I would give them an A overall and I would recommend them.”

Review by
08/24/2016

“They did some air conditioning work for me. They were very professional and knowledgeable. A heater stopped working, a whole HVAC system. He found a couple of things that he pointed out to me, he was very thorough, and he explained everything. I probably would give them an A. I've already recommended them to a couple of friends of mine.”

Review by
08/24/2016

“They were excellent. It was air conditioning and electrical work. I thought they were excellent. I think it's a good company. I thought they did a good job and they were very competent, really helpful, and I'd highly recommend them. They're helping me take care of my property. They're an excellent company, they're great.  ”

Review by
08/24/2016

“They're all awesome and I would give them top marks across the board. They’ve done electrical and A/C work. They're super awesome. We've been using them for years and they're one of the best companies I've found. I'd absolutely recommend them.  ”

Review by
08/24/2016

“They just did what they were supposed to do and it was really quick. They were able to diagnose the problem. They did A/C work. I'd give them an A overall.”

Review by
08/24/2016

“I had to have a new electrical box and they did that. I think they did something on my air conditioning before that. I haven't had any problems. I'd give them an A. I would recommend them and I've used them twice.”

Review by
08/24/2016

“I had no complaints. It was HVAC work.”

Review by
08/24/2016

“They were very efficient, polite, and they got their work done efficiently. It was A/C work—A.”

Review by
08/24/2016

“They showed up on time and they did what they were supposed to do. They did HVAC work. I'd give them an A overall.”

Review by
07/19/2016

“They did what they said they were going to do, stuck to what they quoted, they were friendly, and all was smooth. They did maintenance work on the air conditioner. I'd give the overall experience an A. Everything's so far so good.”

Review by
07/19/2016

“They seemed to understand what they were doing very well. They told me about the price upfront. They did everything cleanly. They were great. They’re an A+ company.”

Review by
07/19/2016

“They did air conditioning work. I think they do a good job, they seem to be nice to work with, and they're punctual. So far, I'd give them an A. As far as I know, their quality of work is good.”

Review by
07/19/2016

“I like that they follow-up normally, but I don't think they have this time. They're good on following up and about giving me their estimates of what it's going to cost, what the alternatives are, and what it cost to price out each of the alternatives, those kinds of things. I was kind of hoping to hear from them. I think they did work on the electrical panel and that's about what I need them to come out on for now. I know I bought air conditioning and all of the systems from them. I'd give them an A. I think they did a good job. I think they're very user friendly, and they're easy to talk to.”

Review by
06/17/2016

“They quoted me an accurate price. They were very prompt, they said they were going to be here at a certain time, they were here, and they stayed with it until they were done. They actually called me to check and make sure that everything's working. This time, they did air conditioning work. I'd give the overall experience an A. I already have recommended them.”

Review by
06/17/2016

“The work they did for me was excellent service with no complaints. It was very good. We have contracted with them for the air conditioning and electrical.”

Review by
06/17/2016

“They were nice, understanding, and patient. I had to get my whole A/C system in place. I'd give them an A for the overall experience. The past experience with their quality of work led to this. I use them all of the time.  ”

Review by
06/17/2016

“They're thorough, efficient, and they came out as quickly as possible. My air conditioner had broken, so it was win-win. I'd definitely give them an A rating. I'd absolutely recommend them. I've had them out a couple of times, so they've been great.  ”

Review by
06/17/2016

“The got the job done and everything went well. They've done some work for us before, so I didn't have a problem asking them to do work again. They did electrical work and they do my annual check-ups for my A/C. I'd give the overall experience an A.”

Review by
06/17/2016

“They were on time and did a good job. They looked in my air conditioning. I'd give them an A grade.”

Review by
06/17/2016

“They did a good job. I was happy with the service and they're polite. They replaced the water heater. I'd give them an A. I was happy with what they did.”

Review by
06/17/2016

“They did a very professional job. They did A/C work. They’re an A company.”

Review by
06/13/2016

“They did A/C work. I'd give them an A so far. It's still relatively new and nothing's gone wrong yet so I have no complaints. They deserve an A all the way around.”

Review by
06/08/2016

“We got their products and they were prompt on their service calls when you need them. They were fixing a thermostat for my iPhone so it would work outside of the house. I’d say they’re an A.”

Review by
06/08/2016

“They did everything that they said they would do. I've had two people come out. I've had an electrician come out and they put in a light for me in my pantry. Then I had my HVAC system inspected. I'd give them an A+ overall.”

Review by
06/08/2016

“They were prompt and they did a check-up on air conditioning. It was a good job and they were efficient and in-and-out quickly. One other time, they did electrical work and that was good. Then it wasn't working and they came back and took care of it for no extra charge. I'd give them an A.”

Review by
06/08/2016

“They're wonderful. They're prompt, they know what they're doing, they're courteous, reasonable, and they have good recommendations. I like them; I have no problems with them. They did air conditioning, heating, ductwork, electrical upgrade, smoke detector upgrade, and rewiring the house. I'd give this company an A overall.  ”

Review by
06/08/2016

“They were really professional. They did everything the way they were supposed to. They were on time and courteous. They replaced an air conditioning unit, they did my breaker box, and did all of my electrical. I'd give them an A. I would definitely recommend them, but if it wasn't for my insurance company it'd be a little pricier.”

Review by
06/08/2016

“I like their people. They do good work and they're honest. I'm actually on their monthly payment plan where they're my service provider for everything in my house. They do a good job. So far, they've done HVAC and electrical work. Overall, I would give them an A. I'll give them As' for everything, I had no problems at all. I recommend them all of the time.”

Review by
06/08/2016

“The only thing, they would normally come back after an air conditioning repair to make sure it was running right, but they didn't do that. That's the only thing I would criticize them for. They put in a new air conditioner. I'd give them a B. They did everything right; the work is good, but there was a little lid that came off and I put it back on. I would figure for 15, bucks, they would come back and make sure everything was right, double check. Because of lack of follow up, I wouldn't really recommend them.”

Review by
06/08/2016

“We love our air conditioning, and if we need anything done in the future, we'll be calling them. They took extra time to talk to us to explain what we were doing. They did a great job. We had somebody else that's been working with us for quite a while, but the quality of work and service were much more thorough. We won't go back to the other people we were working with. I would give them an A. I already have recommended them. I've already called a friend of mine, and she needed somebody else to look at her air conditioning.”

Review by
06/08/2016

“They did some yearly maintenance on the air conditioner. It was a positive experience, except that of course they found that I needed something, so I had to pay a lot more than the initial price of it. I'd give them a B. The quality of the work and the customer service was just fine. They're supposed to have good customer service and good work. Their punctuality was good; it was fine. He was clean.”

Review by
06/08/2016

“They were just really efficient and very honest. They fixed my A/C. I'd give them an A grade.”

Review by
06/08/2016

“They did some air conditioning work. They were very courteous. I'd give them an A rating.”

Review by
06/08/2016

“They were very friendly. They did some air conditioning work. I'd give them an A overall.”

Review by
06/08/2016

“There were no problems, it mostly was lack of a negative. They fixed my air conditioning. They get an A from me. No issues, it was very normal.”

Review by
01/12/2016

“They did try to rectify the matter. I applaud their attempts at customer service, but still, I found them kind of overpriced for what they do and honestly, they kind of oversell what you need. I like that the owner, when I expressed my concerns, the owner did make a good faith effort to try to satisfy me. Originally I wanted some electrical work done and then they ended up doing saying that I needed a new breaker box so I got the new breaker box put in and I think I did need that breaker box but then it was later when I had a problem, basically that they were supposedly putting the whole house under a surge protector but they didn't check to make sure. I had an older house with a lot of basically ungrounded stuff and so they didn't check to make sure that this whole house ground fault connection system would actually protect the house when they sold it to me and put it in and so I ended up paying for something that really I couldn't use. When they came back, I had a problem because we had a lightning strike and they burned out my furnace, like a motherboard on my furnace. I called them in and the guy came in and started talking about how, that oh your house is ungrounded and you have all these problems up in your attic that are this major hazard. I'm surprised your house hasn't burned down. So then I brought in a second and third opinion, and they said that there was no safety issue, that they were just doing that to scare me.”

Review by
01/12/2016

“One thing is they work with the team. You know, you can hire them for three different problems, like plumbing, electrical, air conditioning and heat. I had a problem that required, well at least two of them to work together to solve the problem so that was a plus. The people were courteous and friendly and they just did a good job and they come back and I never had a problem with them coming back to see if everything was alright. They have good follow up so far. They did a lot of work. They replaced my air conditioner and heater and the electrical was, the wire was all burned up that goes to that so they had to replace the whole wire from the breaker box all the way to the thing and that was a big job since my air conditioner's on the roof. So they did that and they replaced the problem outlets that I had, electrical, and then also I had a plumbing problem under the kitchen sink. They did the work, they did it very well so I have no problems with them. I'd rate them an A.”

Review by
01/12/2016

“They did a good job. They did it at the time and price that was required. It's just the first company I got to. They were climbing up in the attic and fixing things up there with air conditioner and stuff. I would rate them an A.”

Review by
11/04/2015

“Universal Home Experts does our air conditioning and heating yearly inspections, and they've installed some air conditioning units. Their customer service is very good. We've had very good luck with all the people in Best Pick Reports. I would give them an A.”

Review by
11/04/2015

“They’re efficient, and they do what they say they’re going to do. Everything’s positive. I think they just came out and checked our heater and the air conditioning. They changed the filters. I’d give them an A.”

Review by
11/04/2015

“They were prompt and clean. They installed a complete new air conditioning system for my downstairs unit. I’d give them an A because I thought they did a good job.”

Review by
11/04/2015

“It was their technician. He did something wrong with his work and caused my ceiling to collapse in my house. They were just doing a checkup on my A/C. They did fix it. That's the reason they came back, just for that, to fix an issue. I don't remember why I chose them. I'd give them a C.”

Review by
11/04/2015

“They are pretty quick and easy to get ahold of. I've been using them for less than a year. Over the last year, they did the plumbing, A/C, and electrical. If a friend or neighbor asked me about them, I'd give them the lowdown on my experience.”

Review by
11/04/2015

“They have done fine so far. They’re coming tomorrow to put a bathtub in for me. They’re punctual, and they do the job right. They come when I call, unlike other people. I had a problem with a thermostat that another company put in, and I tried to get ahold of them. I never could get them to come and change the thermostat, so I called Universal Home Experts. They came and put another thermostat in, and it worked fine. They kept the air conditioner going, so they saved the day. What they did for me in the beginning was redo the electrical system in the house. I had another contractor redo the power panel on the back, and they did a very sloppy job. Universal Home Experts replaced all the outlets and switches and fixed my panel. They did a good job, and I’m very happy with that. I’d give them an A.”

Review by
11/04/2015

“They’ve been very professional every time they’ve come, and they’ve done a good job. They always have nice people that come out and do a good job on the job. If I ask a question, they are always willing to give me other options, and they don’t push for service that I don’t want. They just give me options, and I really like that. They’re a really good company. We’ve had electrical, plumbing, and A/C work done. I’d rate them as an A.”

Review by
11/04/2015

“They were great. They were very honest and didn’t try to sell us anything we didn’t need. They did their work efficiently, and they were great. We had two different things. We had a plumber come out, and he did a survey of our plumbing system just to let us know what was going on because we had just moved into the home. Then, we also had the air conditioning done, and they did great. We had an issue, and they took care of it. I would give them an A.”

Review by
11/04/2015

“I like their professionalism. They did some routine annual check for the plumbing and electrical. I've been using them for five years. They've done heating and air conditioning work for me as well. What stands out about their customer service is the people that they send to the job—they’re knowledgeable. I like the one-stop shopping.”

Review by
11/04/2015

“I’m always there when they come, and they answer all my questions about what they’re doing. They tell me what they’re doing, and they’re friendly. They’re not just matter-of-fact; they actually act like they’re interested. They have redone the air conditioner, and they have put in a box for us—the box outside. I think they did a hot water heater for us. They get an A.”

Review by
07/21/2015

“They addressed the problem. They fixed my electric light system. I found the company in a county book. They were listed. Their electrical people were extremely good, and so was the air conditioning. The plumbing was less well. They supposedly did three different jobs. I would give them A+ for electricity, A+ for air conditioning and B for plumbing.”

Review by
07/21/2015

“They performed a checkup of my air conditioning and heating system, and electrical. The checkup came free with work they performed last year, and they kept reminding me it was due, even though they knew they would not be paid. The office informed me when it appeared the previous job might make the service person late. He was, in fact, prompt, knowledgeable, and did not press me for any other business.”

Review by
07/21/2015

“They were very thorough with coming in and doing a checkup on something. They checked the air conditioner. We did some electrical work with the entertainment center, and they took care of that. If it has nothing to do with the price, because their prices are way too high, I’d give them an A. They were good on service but it’s just their prices are way higher than they should be.”

Review by
07/21/2015

“Our air conditioner could not cool the house lower than 77 degrees when the outside temp hit triple digits. I knew we needed attic insulation & I called Universal because we have a contract with them. I asked them to check our air conditioner at the same time. We were told that the air conditioner coils were working at only 25% and that the condenser was really 'hot' and could go at any time. We were told that replacing the coils might help the condenser but there was no guarantee. So, we had new attic insulation, new coils and new condenser replaced. Everyone was professional and polite throughout the entire installation. However, after spending $10,000, my air conditioner is still unable to cool the house any better than before anything was done.”

Review by
07/21/2015

“Replaced smoke detectors and installed carbon monoxide detector. 5 yr warranty. Replace bathroom exhaust fan. Replaced transformer for doorbell and chime. A/C & heating unit replacement. 10 yr warranty for parts & 5 yrs for labor. Replace breaker box. Installed whole house surge protector. 10 yr warranty all parts & labor. As a Service Partner (package purchased annually), receive spring and fall A/C unit checks and home safety electrical and plumbing check-ups. The warranties on parts and labor provides some peace of mind, at least for the length of the warranty. I had a negative experience after the smoke detectors were replaced, in that one detector alarmed for no apparent reason a couple times per night. That smoke detector was replaced with installation of the carbon monoxide detector. The only other negative experience I have had is that the technician left the insulation hood to the attic open in the spring after the spring A/C unit check-up.”

Review by
07/21/2015

“Woke up one cool morning to find the heater was not working. Called Universal and a tech showed up in a few hours. Tech examined the furnace and said he thought it was a gas valve. He went off and later returned with a gas valve that cost 554 dollars. That did not fix the furnace. He then installed an igniter that cost 397 dollars. That did not fix the problem. He then left to get a circuit board. He returned with that an hour later and installed it. that cost 681 dollars. The furnace was now fixed and the cost to have this all done was a grand total of 1,550 dollar and seem unreasonably high to me. I feel that when a part is installed and it does not fix the problem then it should be pulled back out and not charged to the customer. In my case here, I feel that the circuit board was the problem. I believe that because replacing that part fixed the problem. Of course, I can't know this for sure. Maybe all three parts failed at the same time, but I can't shake the feeling that such an occurrence is unlikely. A customer should only have to pay for that part that went bad and not for all the parts thrown in during troubleshooting. Since the replaced parts are not left for the customer to inspect I can't know for sure. Furthermore, the price of these parts seems extremely high. However, I am happy about the prompt service and the fact that my furnace does finally work.”

Review by
07/21/2015

“We had been having issues with our air conditioner unit for quite some time. After a thorough and informative inspection, we decided to have them replace the air handler and bring our electrical up to code, which included pulling a permit with our city. They replaced our circuit breaker box and a dimmer switch. Our experience with them was outstanding from beginning to end. My first phone call to them was greeted by Nick, who was friendly and professional. Fernando, Jose, Mike, and Michael were awesome as well.”

Review by
07/21/2015

“I've used Universal Home Experts for several projects over the years. Universal Home Experts installed a hot water heater, and also replaced a leaking faucet on a bathroom sink. They have also done electrical work grounding an antenna, and installing interior and exterior lighting. And they also installed an air conditioner air purifier—UV light and filter—on the air conditioner in my attic. Whether performing work on my home's plumbing, electrical, or air conditioning, Universal Home Experts has sent courteous and professional technicians whose quality of work is outstanding. Their recommendations and suggestions are sound and reliable. They truly are experts.”

Review by
07/21/2015

“I like that Universal Home Experts came on time. He was very accurate with the diagnostic, and they fixed it the same day. It worked out just fine. They came to service my A/C. He changed a pipe because there was a leak in one of the rooms. We'd recommend the company. It was fine.”

Review by
07/21/2015

“Universal Home Experts replaced my HVAC system upstairs, as well as my water heater. Ricky, who scoped and sold the HVAC, and Danny, who scoped and sold me the water heater, were excellent. They both invested a significant amount of time to evaluate the problem and explain our options.”

Review by
07/21/2015

“This last time, they repaired my air conditioner. However, they have also done a bunch of electrical work in the house over the past year or so—always prompt. This last time, they were able to come out the same day to fix the air conditioner, which was a huge relief—very professional and courteous.”

Review by
07/21/2015

“AC repair and installing a new drain line from the attic to outside our home. High professional experts that are honest, straightforward who do outstanding work.”

Review by
07/21/2015

“Installed a new AC unit. Took forever to get back to me and when the first person gave his opinion of the problem they wanted a second and third opinion before they scheduled the required repair.”

Review by
07/21/2015

“Universal Home Experts’ technicians serviced and replaced HVAC parts. Professional service—the technician communicated well, and office personnel called to ask about job performance.”

Review by
07/21/2015

“Universal Home Experts did air conditioner repair. I was given three estimates to choose from, instead of the standard one most companies give. Positive experience—friendly and professional staff.”

Review by
07/21/2015

“I thought Joe was good. Joe came out to the house and did a good job. He unplugged my A/C drain line. I’d give them an A grade.”

Review by
04/22/2015

“I liked the responsiveness and that they had follow-up calls. After a service technician came out, they had someone from their office immediately call and make sure that everything was well—I really liked that. They did a lot. They did plumbing and HVAC work, and they actually did a little electrical work, too. I found the company when I saw a truck down the street, and it was one company that did all the things that I needed. I thought that was perfect. They’re an A.”

Review by
10/06/2014

“Our experience with Universal Home Experts was awesome. We had no A/C on Saturday or Sunday, and a lot of companies said they couldn’t make it out until Tuesday—Universal had it fixed by Monday afternoon. They were very good, very prompt, and very thorough, and I especially liked the way they provided several estimates. That was very nice. I would give them an A+.”

Review by
10/06/2014

“They were courteous and on time, and they did a good job. The price was pretty good. It's not leaking—that's what’s important. Ricky came by to do the air conditioning for me, and he did a really good job. I would give them an A rating.”

Review by
07/28/2014

“The gentleman knew all about my thermostat control and how to use and program it appropriately; he showed me how to do something. I would use them in the future, and I would grade them as an A. They were prompt, friendly, and knowledgeable.”

Review by
07/25/2014

“We had an A/C breakdown. It was partially old and partially new, and we were told in the past that a total replacement was the only option we had. They came in and fixed the parts that were broken; they were able to help us a lot. I'd recommend them for their A/C work, but they've also done electrical boxes for us. They get an A+.”

Review by
07/24/2014

“They were extremely reliable and thorough. They wanted what was best for me. Good people were working in the home—good people with good products. They’ve done a lot of different things for me, from speakers to the A/C, and everything has held up great. I have been using them for several years and have been pleased with everything they have done. I'd call them for everything because they'd help me figure it out. They deserve an A+.”

Review by
07/24/2014

“They arrived on time, and the customer service was very nice. They installed a new A/C and furnace, and everything has been working fine since. I'd give them an A, and I’d hire them again.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: