Universal Home Experts
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Universal Home Experts has received 4.6 out of 5 stars based on 176 customer surveys conducted through GuildQuality.
5
128
4
33
3
9
2
2
1
4
9th year as a Best Pick Call
"With background checks, drug tests, and ongoing training, you can be sure only the best technicians will come to your home. Our technicians focus on your safety, the protection of your home, and a permanent solution to your air conditioning and heating issues with a no-risk, 100 percent satisfaction guarantee."

Ed Valot | Owner
Company Information
Services Offered
Universal Home Experts services, repairs, and replaces many varieties of air conditioning and heating systems. The company provides Freon leak detection, indoor air quality services, insulation, and energy-efficient heating and cooling systems. The company also offers plumbing and electrical services.
Warranty
The company offers warranties of up to five years on labor and up to ten years on equipment.
Company History
Ed Valot began the local company in 1992. He has over 30 years of home service experience.
Employee Information
Employees wear uniforms and drive marked vehicles. The company states that it background checks and drug tests its technicians in order to ensure homeowner safety.
Additional Information
Universal Home Experts repairs and installs most major brands of electric, heat pump, and gas HVAC products.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Address
9326 Kay Lane
Houston, TX 77064
Hours
Mon
7:00 am - 9:00 pm
Tue
7:00 am - 9:00 pm
Wed
7:00 am - 9:00 pm
Thu
7:00 am - 9:00 pm
Fri
7:00 am - 9:00 pm
Sat
9:00 am - 9:00 pm
Sun
12:00 pm - 6:00 pm
Licenses
TACLB00076895E

Compiled Score:

Universal Home Experts has received 4.6 out of 5 stars based on 176 customer surveys conducted through GuildQuality.
5
128
4
33
3
9
2
2
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/09/2021

No review comments provided

Review by
02/12/2021

“We are very satisfied with Universal Home Experts Work.”

Review by
02/11/2021

“Ricky and Camillo were exceptional to work with.”

Review by
02/11/2021

“My service technician did a great job.”

Review by
02/01/2021

No review comments provided

Review by
02/01/2021

No review comments provided

Review by
01/18/2021

No review comments provided

Review by
12/16/2020

“I have used them for over 10 years now, they are consistently knowledgeable and diligent with their work.”

Review by
12/12/2020

“Response to initial call and timeliness in getting the job lined up and completed.”

Review by
12/11/2020

“They met and exceeded my expectations with their professionalism, knowledge, and friendliness.”

Review by
12/07/2020

“Brett”

Review by
12/07/2020

“Worked from start to finish, no down time.”

Review by
12/07/2020

No review comments provided

Review by
11/24/2020

“The HVAC service from Universal Home Experts exceeds my expectations.”

Review by
11/23/2020

No review comments provided

Review by
10/02/2020

No review comments provided

Review by
09/15/2020

“The timeliness.”

Review by
09/15/2020

“I can't recommend the service because I felt like it was even more expensive than expensive. The price seems to be unnecessarily inflated.”

Review by
09/07/2020

No review comments provided

Review by
09/03/2020

“They were prompt. They paid attention to detail on my project,”

Review by
09/03/2020

“They were prompt during their busiest time of year.”

Review by
09/03/2020

“All the people that came did a great job.”

Review by
09/01/2020

“I would like to recognize the technician, for his exceptional service.”

Review by
08/16/2020

No review comments provided

Review by
08/09/2020

No review comments provided

Review by
08/04/2020

No review comments provided

Review by
06/13/2020

“They met all of my expectations.”

Review by
06/13/2020

“I would like to recognize Ricky for his exceptional service.”

Review by
06/01/2020

No review comments provided

Review by
05/21/2020

“I would like to recognize the salesman for exceptional service.”

Review by
05/09/2020

No review comments provided

Review by
05/07/2020

No review comments provided

Review by
05/05/2020

“THE way things were explained.to me. They were as quiet and as neat as I have ever seen work like that done. I had no clean-up to do.”

Review by
04/13/2020

“they met or exceeded my expectations with the quality of the work.”

Review by
04/13/2020

“They meet my expectations because at the end of the project everything works and that is all I want.”

Review by
04/13/2020

“The work that they did for us on the air conditioning did not completely resolve the problem. We had to pay someone else to come out and fix the problem and do a little bit more to the air conditioning.”

Review by
04/03/2020

“They exceeded my expectations when there was something awry. If the technician could not fix it or make it right then they would call the home office and the manager would give them the approval to do whatever it took to make things right.”

Review by
04/03/2020

“Ricky.”

Review by
04/01/2020

“We were satisfied with everything from Universal Home Experts. The workmanship was great and everyone was courteous, everything was good.”

Review by
03/26/2020

“The only thing is that they were a little expensive compared to the company I used before, but I was satisfied with the service.”

Review by
03/17/2020

“Ricky”

Review by
03/04/2020

“I would like to recognize the owner.”

Review by
02/15/2020

“Everyone that I dealt with is professional and courteous.”

Review by
02/05/2020

“Robert the Electrician and his partner provided us with exceptional service.”

Review by
02/05/2020

“The ac was outstanding”

Review by
01/13/2020

No review comments provided

Review by
01/13/2020

“Efficiently getting the work done.”

Review by
01/06/2020

No review comments provided

Review by
01/03/2020

“Everyone that has came out has always been helpful, friendly, and answered my questions.”

Review by
01/02/2020

“My electrician was very nice and polite.”

Review by
12/31/2019

“Their people arrive on time and do a professional job.”

Review by
12/30/2019

“Ricky”

Review by
12/08/2019

No review comments provided

Review by
12/07/2019

“They are very dependable and they know what they are doing.”

Review by
11/27/2019

“I would like to recognize the technician for exceptional service. He made sure to explain the work that was going to take place.”

Review by
11/27/2019

“I would like to recognize Ricky, Manwell, and Larry.”

Review by
11/27/2019

“none, all were very professional”

Review by
11/08/2019

No review comments provided

Review by
11/07/2019

“I have been happy with almost everyone that has come.”

Review by
10/31/2019

No review comments provided

Review by
10/28/2019

“They did a good job of repairing the problem I was having.”

Review by
10/28/2019

“Universal Home Experts' timing was excellent. They came early one morning left everything in a clean manner.”

Review by
10/28/2019

“Everyone that had come out has been great. They are very efficient.”

Review by
10/28/2019

“They all were spectacular.”

Review by
10/26/2019

No review comments provided

Review by
10/08/2019

No review comments provided

Review by
09/28/2019

No review comments provided

Review by
09/16/2019

“The air conditioning guy, Manuel. I don't know his last name.”

Review by
09/09/2019

“Ricky hands down, and the installers that did the work.”

Review by
09/06/2019

“I thought they did a good job and the service representative seemed to be very knowledgeable.”

Review by
09/03/2019

“I would like to recognize Anthony for his exceptional service! Anthony is the best I have ever been around .”

Review by
08/22/2019

“They met my expectations; they came in and fixed what needed to be fixed.”

Review by
08/19/2019

“Most of the technicians were professional, but some were not good enough.”

Review by
08/07/2019

“I would like to recognize Rickey.”

Review by
08/02/2019

“They are polite, knowledgeable, and professional. They always exceed.”

Review by
08/02/2019

No review comments provided

Review by
08/01/2019

No review comments provided

Review by
07/31/2019

No review comments provided

Review by
07/23/2019

“They met my expectations in every area.”

Review by
07/10/2019

“I would like to recognize Justin for his exceptional service. He stayed here after 10 o'clock trying and it was raining. He had a long way to get home. Ricky use to come to us, but he had some medical problems. They were all good though.”

Review by
07/09/2019

“I would recognize Ricky.”

Review by
07/09/2019

“We had someone fix or AC unit and they were exceptional. I think his name was Manual.”

Review by
07/08/2019

“Nothing was bad just nothing really wowed me.”

Review by
07/03/2019

“highly recommend”

Review by
07/01/2019

No review comments provided

Review by
06/30/2019

No review comments provided

Review by
06/30/2019

“Billy”

Review by
06/29/2019

No review comments provided

Review by
06/28/2019

No review comments provided

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
06/04/2019

No review comments provided

Review by
06/04/2019

“Across the board I have been pleased with all of the service people. Stephen in electrical was really good.”

Review by
06/03/2019

“I would recognize the second plumber.”

Review by
06/01/2019

No review comments provided

Review by
05/31/2019

No review comments provided

Review by
05/29/2019

No review comments provided

Review by
05/29/2019

“I would like to recognize my lead installer for his exceptional service.”

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