ONE HOUR Air Conditioning & Heating
12th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

ONE HOUR Air Conditioning & Heating has received 4.5 out of 5 stars based on 95 customer surveys conducted through Our Research Partners.
5
70
4
9
3
9
2
5
1
2
12th year as a Best Pick Call
"Our goal is total customer satisfaction. Satisfied customers are the lifeblood of our business, so we're committed to providing quality service. Our team is focused on your needs and best interests; we want you to be a fan of our work. If your system is down, we'll make every reasonable effort to get it operating the same day."

Jimmy Sanchez | GM
Company Information
Services Offered
One Hour Air Conditioning & Heating repairs, maintains, and installs HVAC equipment. Other services offered include HVAC and furnace efficiency checks; indoor air quality checks and solutions; energy efficiency solutions; and 24/7 emergency repair service. One Hour also supplies HVAC and furnace parts.
Warranty
The company offers a 100 percent satisfaction guarantee on all installations and repairs; a ten-year parts and labor warranty on new systems; a two-year parts and labor warranty on repairs; and a six-month breakdown-free guarantee on all services.
Company History
The company has served the Greater Houston area for over 50 years.
Distinctions
One Hour is a member of the ACCA.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Address
4455 W. Sam Houston Parkway N
Houston, TX 77041
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
TACLA00103460E

Compiled Score:

ONE HOUR Air Conditioning & Heating has received 4.5 out of 5 stars based on 95 customer surveys conducted through Our Research Partners.
5
70
4
9
3
9
2
5
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/20/2022

No review comments provided

Review by
07/19/2022

No review comments provided

Review by
06/29/2022

No review comments provided

Review by
06/21/2022

“They did a good job!”

Review by
06/21/2022

“They respond on time.”

Review by
06/21/2022

No review comments provided

Review by
06/21/2022

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Review by
06/21/2022

“I like the work they did. The technician did a good job!”

Review by
06/21/2022

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Review by
06/21/2022

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Review by
06/21/2022

“The guy they sent out recently did not know a lot. It was a waste of time and money.”

Review by
06/02/2022

“Always on time, when i have ac emergency problems, they are ready to accommodate my needs. Professional and knowledgeable.”

Review by
06/01/2022

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06/01/2022

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05/28/2022

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Review by
05/25/2022

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05/25/2022

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Review by
05/24/2022

“In terms of pricing, the services themselves are not necessarily expensive, but equipment and upgrades can be.”

Review by
05/20/2022

No review comments provided

Review by
10/06/2021

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Review by
09/19/2021

“This rating is given considering past service, not for the most recent service call”

Review by
08/18/2021

“The service was much better than Abicus. The work done was efficient and fix the issue rather than replacing my heating and cooling systems as proposed by Abicus. I will continue to call One Hour for my service needs.”

Review by
08/18/2021

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08/18/2021

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08/18/2021

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Review by
08/11/2021

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08/11/2021

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08/11/2021

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Review by
08/11/2021

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Review by
08/10/2021

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Review by
08/07/2021

“the only co. that i have used because they installed the new unit, So i do not know if they are the best or not? but a am satisfied with there work.”

Review by
08/06/2021

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Review by
08/06/2021

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Review by
08/06/2021

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Review by
08/06/2021

“The technician was GREAT but 1-Hour as a company is not. I had a warranty motor replacement on my new Carrier unit after only 3 years in operation and 1-Hour hit me up for almost a $500 repair bill (approx. $470). In these difficult times (my wife was out of work) they were still unwilling to work with me on the cost which surprised me due to the fact that i awarded them the job to install the unit new. They were the installers of the unit. They sold me on both the manufacturer 10 yr warranty and their Corporate Company 5 yr "100% complete customer satisfaction" guarantee. However, it was just a sales pitch, they never intended on honoring it. They claimed that the $500 was for labor only and did not include the cost of the motor. $500 labor for 4-5 total manhours of actual labor to remove and install is unreasonable. The manager i spoke with, Lloyd, was inflexible and unapologetic. He claimed that because i did not give 1-Hour the annual maintenance work that he will not help me on the labor cost. I explained to him that i indeed do the maintenance but through another company but he wanted to argue with me and kept cutting me off and down. He was brash, gruff and unwilling to consider that i gave 1-Hour the installation business (cost was almost $8K dollars). I will NEVER look to 1-Hour for ANYTHING ever again. I will use John Moore. They are empathetic to customers in these trying times.”

Review by
08/06/2021

No review comments provided

Review by
01/13/2021

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Review by
11/24/2020

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Review by
11/24/2020

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Review by
11/24/2020

“Authority Brands did great!”

Review by
11/24/2020

“They exceeded my expectations for punctuality, honesty, and professionalism.”

Review by
11/24/2020

“They had inconsistent professionalism.”

Review by
11/17/2020

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Review by
11/16/2020

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Review by
11/11/2020

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Review by
11/10/2020

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Review by
11/10/2020

“The pricing was a little premium, but it was because of the warranty that comes with the work.”

Review by
11/10/2020

“I wouldn't let anyone else touch my AC and heating other than Authority Brands. I bought my AC from them, also. I am really pleased with the company.”

Review by
11/10/2020

“Great service.”

Review by
11/08/2020

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11/08/2020

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Review by
11/07/2020

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Review by
11/07/2020

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Review by
11/07/2020

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Review by
08/27/2019

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Review by
08/27/2019

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08/21/2019

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Review by
08/10/2019

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08/10/2019

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Review by
08/05/2019

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Review by
08/02/2019

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Review by
08/02/2019

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Review by
08/02/2019

“They're quick to respond when I need them.”

Review by
08/02/2019

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08/02/2019

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Review by
06/30/2019

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06/25/2019

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06/24/2019

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06/24/2019

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06/24/2019

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Review by
06/24/2019

“Would not make repairs on my unit because they did not install my ait conditioning system.”

Review by
06/20/2019

“I have used the company for years and have always been happy with them.”

Review by
06/20/2019

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06/20/2019

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06/20/2019

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06/20/2019

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06/20/2019

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06/20/2019

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06/20/2019

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06/19/2019

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06/19/2019

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06/17/2019

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06/17/2019

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06/17/2019

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06/17/2019

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06/17/2019

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06/17/2019

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06/14/2019

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06/13/2019

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06/13/2019

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Review by
06/12/2019

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Review by
06/12/2019

“the last guy was great. fixed everything and gave me update on my a/c. Also no hassle with billing.”

Review by
06/12/2019

“Very tricky service/maintanence red tape.”

Review by
06/12/2019

“My ac is not cooling like it was last summer and the summers before...it is not old. I exercise in the evenings, and I turn the temp down while I work out, I cannot get the temp to come down when I need it like all the other times. I feel like when I have the warranty, I should not be charged for incidentals except filters to maintain my system. I want to be able to trust the guy that comes to inspect my system (if I was knowledgeable...I wouldn't need him) I've used Ralph to check my system for the last several years, and I've been satisfied with his work and advice. The only time,prior, that I had someone else, he tried to sell me filters at @ 7 or 8 times what I could buy them for elsewhere. The man that come this last time, told me that I needed to buy some kind of anti-mold kit to be put in the pan for $72.00, and needed to do this every year from now on. I feel like I am being sold a "bill of goods"...what will it be the next time, I am already paying monthly...I cannot afford an extra $72.00/yr. that I never needed before. My bill was higher than it should've been (compared to other summers), this past month... Overall, I am not pleased with Direct Energy service this past year. (also, I had TERRIBLE service this past year with Mr. Sparky...which was reported) If I feel that I cannot trust the company to treat me honestly, with respect...I am with the wrong company, and should be looking elsewhere...”

Review by
06/12/2019

No review comments provided

Review by
08/13/2018

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Review by
08/08/2018

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Review by
08/03/2018

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Review by
08/03/2018

“It was frustrating. There was a timing issue on a Friday and no one came because of the confusion. Then they were supposed to come between 10-2 on Monday and I received a phone call at 7:15 in the morning saying the technician would be there between 8:15-30 and asked if that would be okay. I said absolutely and then the guy did not show up until 5 minutes until 10 am.”

Review by
08/02/2018

No review comments provided

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