ONE HOUR Air Conditioning & Heating
10th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

ONE HOUR Air Conditioning & Heating has received 4.6 out of 5 stars based on 254 customer surveys conducted through GuildQuality.
5
190
4
33
3
18
2
9
1
4
10th year as a Best Pick Call

Company Message Regarding COVID-19

The office is being wiped down every morning with a mild bleach formula, we have provided masks for field employees, we have asked some to work from home, and we have cancelled all meetings and reduced office traffic as much as possible.
We have asked field employees to wipe down their tools and work vehicles, we are asking if anyone in the home is sick before we confirm the call. Most importantly we are empowering our people to make the call whether it is safe for them to run the call. They are free to cancel and reschedule the call if they feel their health may be at risk. We are also taking a closer look at emergency calls for after hours; if at all possible, we are scheduling them for the next morning.
"Our goal is total customer satisfaction. Satisfied customers are the lifeblood of our business, so we're committed to providing quality service. Our team is focused on your needs and best interests; we want you to be a fan of our work. If your system is down, we'll make every reasonable effort to get it operating the same day."

Aaron Childress | GM
Company Information
Services Offered
One Hour Air Conditioning & Heating repairs, maintains, and installs HVAC equipment. Other services offered include HVAC and furnace efficiency checks; indoor air quality checks and solutions; energy efficiency solutions; and 24/7 emergency repair service. One Hour also supplies HVAC and furnace parts.
Warranty
The company offers a 100 percent satisfaction guarantee on all installations and repairs; a ten-year parts and labor warranty on new systems; a two-year parts and labor warranty on repairs; and a six-month breakdown-free guarantee on all services.
Company History
The company has served the Greater Houston area for over 50 years.
Distinctions
One Hour is a member of the ACCA.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Address
4455 W. Sam Houston Parkway N
Houston, TX 77041
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
TACLA00064276E

Compiled Score:

ONE HOUR Air Conditioning & Heating has received 4.6 out of 5 stars based on 254 customer surveys conducted through GuildQuality.
5
190
4
33
3
18
2
9
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/27/2019

No review comments provided

Review by
08/27/2019

No review comments provided

Review by
08/21/2019

“One Hour Air conditioning and heating met our expectations with their timeliness.”

Review by
08/10/2019

No review comments provided

Review by
08/10/2019

No review comments provided

Review by
08/05/2019

“They exceeded expectations with their timeliness and courtesy.”

Review by
08/02/2019

No review comments provided

Review by
08/02/2019

“They've been great. I did not write down anyone's name.”

Review by
08/02/2019

No review comments provided

Review by
08/02/2019

“They're quick to respond when I need them.”

Review by
08/02/2019

“Abel Anorja was good.”

Review by
06/30/2019

No review comments provided

Review by
06/25/2019

No review comments provided

Review by
06/24/2019

No review comments provided

Review by
06/24/2019

No review comments provided

Review by
06/24/2019

No review comments provided

Review by
06/24/2019

“Would not make repairs on my unit because they did not install my ait conditioning system.”

Review by
06/20/2019

“I have used the company for years and have always been happy with them.”

Review by
06/20/2019

No review comments provided

Review by
06/20/2019

“Everything they have done has been done very well.”

Review by
06/20/2019

“I would like to recognize the last technician who came out to my home for his exceptional service.”

Review by
06/20/2019

“Direct Energy US Home Services dbaONE HOUR Air Conditioning & Heating met or exceeded my expectations in regards to punctuality.”

Review by
06/20/2019

“The company met/exceeded my expectations by everything that was done.”

Review by
06/20/2019

“I would like to recognize the technician for exceptional service.”

Review by
06/20/2019

No review comments provided

Review by
06/19/2019

“Carl Bernard, Houston, Tx”

Review by
06/19/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/14/2019

“He explained things to me and when I asked questions he had answers.”

Review by
06/13/2019

No review comments provided

Review by
06/13/2019

No review comments provided

Review by
06/12/2019

“the last guy was great. fixed everything and gave me update on my a/c. Also no hassle with billing.”

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

“Ralph...”

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

“Very tricky service/maintenance red tape.”

Review by
08/13/2018

“They met or exceeded expectations in service.”

Review by
08/08/2018

“I liked that they were not overly pushy when trying to sell items.”

Review by
08/03/2018

“He did a really good job in being communicative with us. We had a couple of glitches initially, and he worked to resolve the problem.”

Review by
08/03/2018

“ONE HOUR Air Conditioning & Heating did a fine job. The person who put the Freon in was great and he did it in a timely fashion. The kid who was there the other day did a good job and told me what was recommended.”

Review by
08/02/2018

“I would like to recognize the service person that came out.”

Review by
07/31/2018

“Their technical knowledge and explaining everything were very, very good.”

Review by
07/27/2018

“Reggie Davies is the technician who came to my house; he came in the very same day I called, performed the work in a timely, clean, and efficient way; he was always very professional and cordial, and kept me informed of everything he was doing as he performed his work. He is one of the best professionals I've worked with.”

Review by
07/25/2018

“I need them to call me back about an estimate.”

Review by
07/22/2018

“The installers did an amazing job in the attic with the new system. The ac works fantastic.”

Review by
07/18/2018

“They were knowledgeable and straightforward. They used good equipment and used good communication. I'm relying on the good communication to address those issues.”

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

“They met my expectations in all areas.”

Review by
07/17/2018

“I'm very satisfied with the work that they did, I mean I don't have any problems with it. I do recommend them to anybody that asks me. I'd recommend them anytime. I came in when the guy was putting it in and I didn't see anything, I'm really satisfied with the work they did. They communicate with you if you have a question. I didn't really have any issues or anything like that. I'd recommend them any time.”

Review by
07/17/2018

“Dustin was very professional. He did a good job and kept me informed.”

Review by
07/17/2018

“I would give them zero stars for a recommendation. The guy that came out was nothing but a big liar. I paid three hundred dollars for absolutely nothing. He told me that the coil wasn't clean and I asked him why didn't you clean it. He then said he had to call someone else to make an appointment and for me to pay them again. He didn't do anything to help me. Every single day my air conditioner was not blowing air. He was a piece of garbage and kept trying to push on me a new air conditioning system. My system was only five years old and he kept insisting it was twelve years old and could do nothing. He was just a big liar and he made me cry. He made me very upset and I still paid them in cash.”

Review by
07/15/2018

No review comments provided

Review by
07/11/2018

No review comments provided

Review by
07/10/2018

No review comments provided

Review by
07/10/2018

No review comments provided

Review by
07/10/2018

No review comments provided

Review by
07/10/2018

No review comments provided

Review by
05/16/2017

No review comments provided

Review by
05/16/2017

“Just a regular check-up. Everything went well. I'd give them an A+. ”

Review by
05/16/2017

“They follow up on their work. I'd give them an A+. ”

Review by
05/16/2017

“It was a positive experience.”

Review by
05/16/2017

“He did his job and I was happy with that. No issues. I'd give them an A. ”

Review by
05/16/2017

“They did the work just fine. There was some additional work that needed to be done, but we were charged separate. Basically, just a cleaning and charging the air conditioner. I'd give them a B. They were fine. We chose another company for the other work that needed to be done. No real complaints. I really wouldn't recommend them. ”

Review by
05/16/2017

“I don't recall what they were doing, something to do with my A/C. They were very courteous. I'd say a B. ”

Review by
05/16/2017

“It was fine. Service was quick. The service guy was very personable and helpful. I would probably grade them a B+ just because I think there's always room for improvement, no matter what you're doing. I'd like to work on the financing part of that. ”

Review by
05/16/2017

“The guy was just selling too much. I would give them a poor rating. I didn't like the service. Their punctuality was OK. ”

Review by
05/15/2017

“All the arrangements were made through the owner. They did some A/C work. Nothing stood out. I would grade them an A. ”

Review by
05/15/2017

“They did maintenance on our air conditioning. They were thorough and on time. I would grade them an A. ”

Review by
05/15/2017

“They changed our air conditioner. They were neat. They were fast. They were polite. They're everything. They were really good. I'd give them an A+. ”

Review by
05/15/2017

“I'm about ready to call them up again. I think they did maintenance deal. They come when they’re called. It's a good company. I've been with them for a few years. I would grade them an A+. I recommend them all the time. ”

Review by
05/15/2017

“They just came and diagnosed my upper valve system. They were professional. They didn't talk about anything other than what the problem was. They let me know what the upfront cost was. I'd give them an A+. They were good. I'd be very likely to recommend them. ”

Review by
05/15/2017

“The service person here seemed to be very honest and knowledgeable about what he was doing. He didn't give me any strange stories. Whenever they're dishonest, they always give an excuse and he gave no excuses. I'd give them an A+ for the overall experience. ”

Review by
05/15/2017

“They were doing the regular inspection, seasonal checkup. They came within the window, they were on time, and explained everything. They gave us options, and seemed to be pretty fair priced. I would grade them an A-. I would recommend them. ”

Review by
05/15/2017

“I had my annual check-up for my A/C unit, and they came out to do that. They're always very detailed and explain how the system is doing, and if I need to do anything else. They give me a list of things that I need to do if I need to do anything. They're just very informative. It was good. I'd give them an A+. ”

Review by
05/15/2017

“The last time they came they were checking the thermostat. He took care of the problem, and he was pleasant. Overall, I would give them an A. They do call after every visit, which is fine. There's also a sales pitch about their extended coverage. I don't appreciate that. ”

Review by
05/15/2017

“They did my air conditioner. They did a good job. ”

Review by
05/15/2017

“I'd give them an A for the overall experience. ”

Review by
05/15/2017

“Everything was fine. I’d give them an A for my overall experience. ”

Review by
05/15/2017

“I think they are fine. The only negative I got about it is you pay monthly by credit card. If you get a new credit card they just stop collecting the money. They don't contact you and say do you have a new credit card. That has happened to me two or three times. I would grade them a B. ”

Review by
05/15/2017

“They didn't really help me, which is why I ended up cancelling it. Basically, it was leaking upstairs. It went through the ceiling. Then I had them come out there and they said they really couldn't help me. I had to get a plumber out there and do all of these other things. So, because I was paying monthly and making those payments, I thought it would cover pretty much everything. We're selling the house anyway and we got it resolved, but that's why I cancelled it. So, I'm just being honest. I'd give them an C-. ”

Review by
05/22/2016

“Good sales individual. The installers where quick and hard working. More time should be placed on a final sweep of the work area. The unit is loud. I believe this is related to the plastic base the outside unit sits upon. The extra intake vent added during my isolation was needed to provide more circulation. The vent tubing in the attic was placed between the boxes of materials in storage and the exit stairs. This was quite inconvenient to move the boxes without disturbing the air intake tube. I wish I had been given the option to move these boxes before the tube was installed. Although a secondary support ladder was used at some point in the installation the ladder attached to the house has not worked the same as it did before the installation began. The new unit was shifted closer to the master bedroom and is much louder than the old unit. When the unit kicks on there is a very loud click heard throughout the house. When the unit starts up there is a dimming of lights throughout the house. This did not take place with our old unit.”

Review by
05/19/2016

No review comments provided

Review by
05/19/2016

No review comments provided

Review by
05/18/2016

“I like having the monthly plan with One Hour A/C and Heating because I've had a couple of situations where I've been out of A/C or Heat, and when I call One Hour A/C and Heating they are always there for me A.S.A.P. (the same day) and are so professional! These are the types of people I like to work with. It is so worth it paying a monthly fee every month for A/C and Heating. Thank you!”

Review by
05/18/2016

No review comments provided

Review by
05/17/2016

No review comments provided

Review by
05/17/2016

No review comments provided

Review by
05/15/2016

“We have been customers of One Hour A/C and Heating for many years now and have always them to be professional, courteous, and prompt. The techs have an excellent understanding of our A/C and heating system and have provided valuable recommendations that have saved us a lot of money (when they could have come up with money spending repairs). Thank you all so much for your non-price-fluffing and honest way of doing business. We have recommended One Hour to several neighbors and friends and have seen their trucks at some of their houses. Woohoo.”

Review by
05/15/2016

No review comments provided

Review by
05/15/2016

No review comments provided

Review by
05/15/2016

“Manuel and Willie were great. They both were very friendly and knowledgeable.”

Review by
05/14/2016

“We have had great experiences with One Hour - they are reliable and our air condition and heater service has been doing fine since we have been using their service.”

Review by
05/14/2016

No review comments provided

Review by
05/14/2016

No review comments provided

Review by
05/14/2016

No review comments provided

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