Majestic Air Conditioning
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Majestic Air Conditioning has received 4.9 out of 5 stars based on 201 customer surveys.
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6th year as a Best Pick Call
"Majestic is focused on making sure our customers are happy. For over three generations, we've accomplished that through coordination, fair pricing, reliable technicians, and dependable follow-up. We pride ourselves on having great reviews and a great deal of referral business, which speaks volumes about our work ethic."

Rod & Teri Pine | Co-owners
Company Information
Services Offered
Majestic Air Conditioning installs and repairs a wide variety of HVAC equipment, such as air conditioners, furnaces, thermostats, and air purifiers. The company also installs Nexia home automation and remote monitoring technology and provides semiannual inspections and tune-ups.
Warranty
Majestic offers a variety of product warranties and a 100 percent customer satisfaction guarantee.
Company History
The company is a third-generation, family-owned-and-operated business.
Distinctions
Majestic employs NATE-certified technicians and is an independent Trane Comfort Specialist and Trane dealer.
Employee Information
Prospective employees must pass background checks and drug testing. Majestic states that all technicians must have at least three years of experience before servicing customers' homes or offices.
Licenses
TACLB00017662E
Areas Served
Conroe, Cypress, Spring, Tomball, Cypress, Energy Corridor, Katy, The Villages, Missouri City, Richmond, Stafford, Sugar Land

Compiled Score:

Majestic Air Conditioning has received 4.9 out of 5 stars based on 201 customer surveys.
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179
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/10/2017

No review comments provided

Review by
10/07/2017

No review comments provided

Review by
10/06/2017

No review comments provided

Review by
10/06/2017

No review comments provided

Review by
10/06/2017

“I have hesitated to write a review until I had more experience with Majestic. I signed up for the heating tune-up for the fall and wanted to wait until that was done to give a full-throated endorsement of Majestic. I look forward to the fall heating tune-up and expect it to be as thorough as the air-conditioning tune-up. Based on the initial visit, I would absolutely recommend Majestic Air Conditioning.”

Review by
10/06/2017

“Workers left some blocks of packing in the attic and the air handler pulled them up into the fan and caused a big vibration and a loud noise which caused us to call the company to come out the next day after installation.”

Review by
10/05/2017

“Very professional, they took the time to answer all of my questions. Cleaned up and even did a follow up to see if I had any questions that I may have asked before.”

Review by
10/03/2017

“The sales rep recommended installing an additional upstairs return flow. Great idea, A+. Top notch installation in the attic, significant upgrade from the home builder's installation. Problems with the new thermostat, the temperature read-out was jumping and not reflecting accurate temperatures. The sales rep said that he would bring another to see if worked better and then later said that he would send someone to calibrate it. Neither occurred, F-, and I later replaced the thermostat myself.”

Review by
10/02/2017

No review comments provided

Review by
10/02/2017

No review comments provided

Review by
10/02/2017

“Great, from initial phone to the end of service call.”

Review by
10/01/2017

No review comments provided

Review by
10/01/2017

“Great workers. Clean. Pet friendly, enjoyed our two Labradoodles. High quality of work. Answered all questions and explained exactly what they were going to do.”

Review by
09/28/2017

No review comments provided

Review by
09/28/2017

No review comments provided

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

“Seems to be knowledgeable.”

Review by
09/27/2017

“Very honest.”

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

“‘Work’ consisted of two A/C inspections, initial & follow-up. No actual manual work took place. However, the tech was professional & knowledgeable.”

Review by
09/27/2017

“Majestic did a really good job of explaining what they were going to do and how long it was going to take. They were very detailed and they kept us updated every step of the install.”

Review by
09/27/2017

“Vidal did a great job and took the necessary time to evaluate and check systems. Probably could have rated everything A+ and 10 but then that would leave no room for improvement.”

Review by
09/13/2016

“It was handled well, quickly. They came and did everything in one day. They cleaned up after themselves and left a minimal mess, so I was satisfied. No complaints across the board. They replaced my old unit and installed a new one.”

Review by
09/13/2016

“I'd give them an A+. Their response, the quote, and the way they put everything together made it great. The only downside to the whole deal was the financing didn't come through quite the way it was stated, but they made good on their word.”

Review by
09/13/2016

“I'd give them an A+. They did everything they said they were going to do. They cleaned up very well and I had no complaints. I liked the job. Everything was great.”

Review by
09/13/2016

“Everything's fine. I'll probably give them a B+. They had to come back. They didn't do the dampers correctly. The way it was blowing the air through my house was incorrect, so they had to realign the dampers so the airflow was more even. That was a pain. Their customer service could have been a little better. It took them a while to return my phone call, and then they couldn't come immediately out. It was really hot. The one room that was needing the air was my master bedroom in the heat of the summer. Once they came out, it got fixed.”

Review by
09/13/2016

“They were fine. Everything is still great. No complaints all across the board. We've been with different companies before, and it's always different. I’m thankful for our switch. The Majestic technician did a great job. We have no complaints. We've already recommended them.”

Review by
09/13/2016

“It was fine. Everything was good. I'll give them a B+. The price is what keeps it from being an A. If it weren't a factor it'd be an A. The work they did was fine. They came really quick and took care of it really quick. They had the parts on their truck.”

Review by
09/13/2016

“They did a good job. I have no complaints. I would recommend them to friends.”

Review by
09/13/2016

“I had a positive experience with Majestic Air.”

Review by
09/13/2016

“They did great. I'd give them an A+ grade.”

Review by
09/13/2016

“They’re an A+ company. They were on time, they did exactly what I needed them to do, and they fixed the problem.”

Review by
09/08/2016

“We wanted them to see if they could figure out why our air conditioner wasn’t working. I'd give them an A-.”

Review by
09/08/2016

“They're very knowledgeable. They did maintenance and they installed a dehumidifier. They earned an A.”

Review by
09/08/2016

“They did a great job and everything works really well. They did an install. I would give them an A+. Everything was perfect.  ”

Review by
09/08/2016

“They get all A+'s from me; their work is superior. They were wonderful. They did heating and air conditioning work for me.  ”

Review by
09/08/2016

“They were prompt and honest. They did a good job. I was really happy. This was a regular check-up. I'd give them a B.”

Review by
09/08/2016

“They were very good, and did a really good job. They did air conditioning work for me. I'd give them an A rating.”

Review by
09/08/2016

“Overall, it was excellent no complaints. They did A/C work.”

Review by
09/08/2016

“I had a positive experience with Majestic Air.”

Review by
09/08/2016

“They were very professional. They did a new installation. I'd give them an A.”

Review by
09/08/2016

“They did A/C repairs. I'd give them an A overall.”

Review by
09/08/2016

“They seemed pretty professional. They were doing repairs for me. I'd give them an A overall.”

Review by
09/08/2016

“They were prompt and honest. They ended up having to do repairs. They earned an A from me.”

Review by
09/08/2016

“We called them to check an old unit. Overall, my wife was satisfied. I'd give them an A.”

Review by
09/08/2016

“They were doing a seasonal check before we purchased a house. I would give them an A.”

Review by
09/08/2016

“They were timely and professional. They did some A/C repairs for me. I'd give them an A overall.”

Review by
09/08/2016

“They offered a good price. They were nice. He was good. He did everything fine: A.”

Review by
09/08/2016

“I liked their quick service. They worked on my A/C unit. I'll give them an A.”

Review by
09/08/2016

“I'd give them a B.”

Review by
09/08/2016

“They were quick. We had a blinking light on the thermostat that we didn't understand. He checked it, made sure it was OK, and explained what was happening. They'd done other work for us in the past. They installed the system. I'd give them a B.”

Review by
09/08/2016

“I liked Derek's personal attention to matters and his knowledge. The speed with which they got here and helped me were good, but I wasn't quite totally satisfied with the follow-up after the purchase. They were installing a new unit for me. They get an A from me.”

Review by
09/08/2016

“We've used them twice, and they did a good job both times. I've actually recommended them to people. They did service repairs for me. They were reasonable and I felt like they were very honest. Sometimes you don't know how those companies can be, but we liked them a lot. I'd give them an A.”

Review by
09/08/2016

“They did everything I needed them to do. I wasn't there for the service, but my wife was. It was great. My air conditioner drain pan overfilled because it was clogged up. Of course, I unclogged it, but there was something in there that wasn't working. They identified my high and low because I've got two air conditioners. They get an A.”

Review by
09/08/2016

“I’ve had multiple things done by them. I always found them to be very professional, and their techs are very informative. I have them do the seasonal work and they had to repair a small electrical part. I would definitely give them an A+. They're fast, efficient, and I've been happy with everything they've done.  ”

Review by
09/08/2016

“We get great service from Justin and the company is very professional. They knocked one of the coil tubing’s off the unit for one condenser, but we're very pleased with the service. When the technician came back the next day to check on everything, he noticed it and fixed it, so it's all good. I'd give them an A.”

Review by
09/08/2016

“It was complicated. I needed help with my homeowner's insurance policy that wasn't doing anything, and there was something wrong with my air conditioner, so I wanted them to give me an opinion. They told me what was wrong, and then I contacted the insurance people and said, 'Somebody else tells me this is wrong with the air conditioner.' It wasn't a normal job. I paid them for their diagnosis and they gave me an evaluation sheet of what I needed. I'd give them an A grade. They didn't actually fix anything, so I can't give them an A+. They were very professional and nice.”

Review by
09/08/2016

“They did a pretty good job, but they never followed up with me. The guy gave me a list of items and he recommended they come back at a later date, because it was weekend appointment. They said they’d schedule with me to come back and do some checks and such, but they never called me. They were doing annual service and he made a list of some things he thought needed to have a secondary review. They also changed an old-timey mercury thermostat to a digital one for my upstairs. They did a nice job on that. I'd give them a B.”

Review by
09/08/2016

“I had a great experience with them. I liked the personnel; they’re excellent people. They're very good to work with. The guy that's in charge was excellent, and I didn't mind speaking to anyone about any issues I had. They took their time and did not rush me. I think very highly of the service that they provide. They did both maintenance and installation. It was the pressure installation, which definitely required some technical knowledge and understanding, so they could do it appropriately and at the best level. In addition to that, they were very willing to work and try to solve it to meet the needs of their clients. They’ll make it as economical as possible or as spare as possible. I'm very critical about things. I always expect the very best from everyone. I would give them a B.”

Review by
09/08/2016

“They came out and did what they had to do. They said they were going to do the work they were going to do and they did exactly that. I had a problem, and they came out and took care of it. From the installation standpoint, it was a faulty valve. They came out the very next day, took care of it, and it wasn't a problem. All in all, I'm pleased with the work they've done. I haven't had any problems with the work. I would give them a B+.”

Review by
09/08/2016

“The gentleman who came and did all the measurements that I worked with was very, very pleasant and professional. They put in two new downstairs units for me. I'd give them an A. My only concern was the unit in my attic took up much more space than we'd discussed, and I have a hard time getting up there for storage now. They didn't help with that, so that would be my only complaint.”

Review by
09/08/2016

“My air conditioner still doesn't work. They came out to fix it, it didn't work, they came back, replaced it. It still doesn't work again so I haven't followed up with them yet but I don't know if I'd use them again. I'll give them a C. I don't know why it's not working now so it's hard to say I think they fixed everything but it's not working. Their customer service was great.”

Review by
09/08/2016

“They showed up on time, did the job professionally, and the price was reasonable. They did troubleshooting and repairs. I'd give them an A overall.”

Review by
09/08/2016

“They were prompt, on time, and they got it done in a day. They replaced an air conditioning unit. I have no complaints. I'd give them A's across the board.”

Review by
09/08/2016

“They were very professional and understood the problem. I didn't feel like I was getting the runaround or anything. It was a repair. I'd give them an A.”

Review by
09/08/2016

“They did a great job. They knew exactly what the problem was and took care of it. That was very contingent on us selling the house. They deserve an A.”

Review by
09/08/2016

“I liked their professionalism. They did repairs for me. I'd rate them B. Their workers are A grade, but they didn't follow up on a couple of issues.”

Review by
09/08/2016

“They gave me feedback and explained what they did in detail, so that's always a plus. They did maintenance on my A/C unit. I'd give them an 'excellent' rating.”

Review by
09/08/2016

“They have great customer service. They're very responsive. They were installing an attic vent; our system wasn’t functioning properly. I'll give them all A's.”

Review by
09/08/2016

“It was fine. It was quite a while back, but I remember that they fixed things. I'd give them an A rating. I'm sure I would call them back again.”

Review by
09/08/2016

“Their customer service is excellent, and the people who came out are really good. They installed a new unit for me. I'd give them an A rating.”

Review by
09/08/2016

“He was on time, polite, and did his job. I have nothing to complain about. They were working on my A/C unit. I'd give them an A grade.”

Review by
09/08/2016

“They were on time and seemed thorough, which isn't so common anymore. They were doing maintenance. I'd give them an A grade for sure.”

Review by
09/08/2016

“They were timely, and the technician was very professional. They did a repair and an inspection for me. I'd give them an A overall.”

Review by
09/08/2016

“The guy was very nice, quick, and knew what he was doing. He found the problem really quickly. He was in our house for thirty minutes and he was out. They did repair work for me. I'd give them an A+ all the way.”

Review by
09/08/2016

“They were OK. They're nice and seemed like they knew what they were doing. Nothing was out of the ordinary. Everything went fine. It was some A/C maintenance. I'd give them an A.”

Review by
09/08/2016

“They appeared to know what they were talking about. I was impressed. I bought a new, used house, and they did an inspection of the air conditioning system. They earned an A.  ”

Review by
09/08/2016

“I had a positive experience all around. They did an excellent job as. We don't live in the home anymore, but we were preparing for sale. They installed a new evaporator. I'd give them an A grade.”

Review by
11/09/2015

“This house is not very old and they've got the warranty contract on it. They've been great, they've been A+ also.”

Review by
10/14/2015

“Everything was excellent and wonderful. Majestic installed a new air conditioning unit, and they earned an A.”

Review by
10/14/2015

“They were cognizant of my time and worked well with fixing the problem. The A/C had died, and they came in to find out what the issue was. We used them before at our business. I would grade them an A.”

Review by
10/14/2015

“They were really honest, extremely professional, on time, and courteous, and they did a fantastic job. I got new units on the outside and on the inside. I would grade them as an A.”

Review by
10/14/2015

“I used them last year and this year. They are in my contact list—I deal with Chris Pine, and he is great. They are a good company.”

Review by
10/14/2015

“They didn't take advantage of us. They worked on the air conditioner. They were a referral from my uncle. I would grade them an A.”

Review by
10/14/2015

“I had them come out this summer and check our A/C unit, and everything was fine—no complaints about their service whatsoever. They checked the coolant charge on the outside, and they did make a small adjustment on the evaporator. It was pretty straightforward, and the air conditioner made it through the summer. I will probably use them in the future. I would grade them an A.”

Review by
10/14/2015

“Majestic Air did a great job. They did what I asked and fixed what was broken. We went out of town, and somebody tripped the power for the thermostat—we came home, and the air conditioner wasn't working. We couldn't figure out why it wasn't working, so we contacted Majestic, and in about five minutes they diagnosed that thermostat wasn't on. So they flipped a switch, we paid them, and then they were gone. I'm a repeat customer. I would recommend them to my friends, and that's what I did. I would grade them an A.”

Review by
10/14/2015

“It was fine. Customer service was fine. I think we had a problem with them showing up on the day they said they were going to show up. They replaced a capacitor. It was in one of the home servicing books that comes out. I'd give them probably a c because they messed up and didn't come the day they were supposed to.”

Review by
10/14/2015

“He seemed to know what he was talking about, he knew how to fix the problem that the other guy didn't know how to fix before, and he was very professional. There was a control problem that kept turning off the unit—he was able to resolve that and track down what the problem was. I would grade them an A.”

Review by
10/14/2015

“I don't remember having any complaints with either the timeliness of their service call or the work that they did while they were here. I remember being pleased enough that when I have air conditioning needs again, I will call them. When my air conditioning stopped working, they fixed that. I would grade them an A, and I have no complaints.”

Review by
10/14/2015

“My service with them is good. They are great—they were honest, and they were reasonable, but the most important thing was that they were on top of the job, and they were quick. They replaced the furnace and replaced some parts in our air conditioner too. We called other people, but they were the only ones that were honest. I have to grade them an A.”

Review by
10/14/2015

“They were very efficient and got the job done. It's more of a family-oriented company. They had very efficient service and polite technicians that came and performed their job. They replaced our thermostat, they made sure that our air compressor was performing well, and they got our air conditioner up and running in an hour. I would grade them an A.”

Review by
10/13/2015

“We liked them a lot—they're very nice to work with and very nice on the phone. The guy that they send out is the same one we used, and he does a good job. They are on time, and they're a reputable company. Our house that we had built, they were the people that put the air conditioner in there, and we just stayed with them. I would grade them an A.”

Review by
10/13/2015

“He came out here pretty quick—actually, the same day. Unfortunately, he didn't have the part right then. He came on a Saturday, and he had to come back on the following Monday to fix me right up. I would say I liked the quick service mainly. They were in the Best Pick Reports, and I went on their suggestion. I would grade them an A.”

Review by
10/13/2015

“They worked with my schedule, and they were easy to work with. I made an appointment, and I didn't have to worry about them showing up or not showing up. They were earlier than expected, which made things nice. They fixed the problem the first time—the system wasn’t cool. I would grade them an A+.”

Review by
10/13/2015

“They were very timely, and they did exactly what they said they would provide. The services that they provided and the work they did were very good, and it was very good for the value. They installed an air conditioner upstairs and a furnace. I chose them based on price. I would grade them an A+.”

Review by
10/13/2015

“They took care of the work and did exactly what they said. If I had any problems or one little issue, they fixed it—very polite people. They replaced my air conditioner and heater up in the attic. They sell Trane equipment, I like Trane, and their office is about a mile down from my house. I would grade them A.”

Review by
10/13/2015

“They were very cordial and on time and very affordable. One of our ac systems wasn't functioning properly and the other one just needed it's annual check up. I chose them because my friend's dad owns it. I would grade them an A+, no issues, reasonable price and it's worked well ever since.”

Review by
10/13/2015

“Majestic Air Conditioning is very honest and thorough, and their work is really good. They fixed an air conditioner in my old house, and then they came back and leveled the whole unit. When I call, I get somebody promptly. It’s a family-owned business, and they are an A—they’re excellent.”

Review by
10/13/2015

“These guys have done work for me for the past ten years. So I know all of those guys on first name basis, and they are wonderful people. I work for a homebuilder, and they also do work for all the homes that I build. I would grade them an A.”

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