Absolute Comfort Air Conditioning & Heating, Inc.
5th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Absolute Comfort Air Conditioning & Heating, Inc. has received 4.7 out of 5 stars based on 232 customer surveys.
5
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41
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0
5th year as a Best Pick Call
"We've served the Houston area for over 30 years, and we take pride in our installations and service. Our technicians are kept up-to-date on current technology, and before each truck leaves, we confirm it has the tools needed to keep your HVAC system running efficiently. That's how we deliver what it says in our name: 'Absolute Comfort.'"

Mark Shelton | President
Company Information
Services Offered
Absolute Comfort services and installs any type of HVAC system or equipment, such as humidity control and air filtration systems. The company performs air balancing, duct installation and repair, A/C energy audits, and carbon monoxide testing.
Warranty
All repairs come with a one-year parts-and-labor warranty.
Company History
Absolute Comfort was founded in 1983.
Distinctions
The company is an American Standard Customer Care Dealer.
Additional Information
Absolute Comfort's 19-point preventative maintenance checkup is designed to prolong HVAC system life. The company states that its service trucks are fully stocked, enabling technicians to complete most repairs on the spot.
Licenses
TACLA00001038C
Areas Served
Cypress, Energy Corridor, Katy, The Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston

Compiled Score:

Absolute Comfort Air Conditioning & Heating, Inc. has received 4.7 out of 5 stars based on 232 customer surveys.
5
182
4
41
3
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2
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Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
09/30/2017

“I've use them, I've bought a lot of equipment from them, and I needed them to come out right in the midst of all that flooding and I never could get through. I don't know if they were underwater. So, I had to go with one of their competitors and it turned out it was just a fuse. So, they never came out and they never called me back—I'm not mad at them, I'll use them again. But I think they're located around that Clay Road, Pine Forest area and that area was hit pretty hard so I can't get mad at them for that. In the future I'm going to have my furnace replace. I think that's the only piece of original equipment in my house. I had Absolute Comfort come out and put in all new compressor and lines about 4 years ago—I'll give them first shot at it. I would give them an A+. The only problem I had with them was when they wouldn't call me back but again, I think they were underwater and it's not fair for me to hold that against them. I do recommend them.”

Review by
09/30/2017

“Positive about the gentleman that came—very knowledgeable and friendly. We have had several problems with this new unit, so we've had to call him back several times, but the person, himself, was excellent. I would grade the overall experience with a B. The product is what I'm beginning to question. It's a new unit. You shouldn't have that many service calls on a new unit.”

Review by
09/30/2017

“The gentleman was very professional. I'd give them an A+ overall. He was very honest with me. I remember very well, I think I got them out of Best Pick Reports. I've gone through that book before, looking for stuff. He was very professional and I was very satisfied with the service. If I need it again, that is who I would call. I would recommend them, without a doubt.”

Review by
09/30/2017

“They just gave us options on how to improve our A/C system. The contractor that originally installed it, looks like he made some shortcuts. These guys made some good suggestions, it's just that we told them we'd look at it down the road but they gave us options. A+, I would say. They do a good job of following up and making sure they're there on time.”

Review by
09/30/2017

“I've been using Absolute Comfort ever since my first house, way back in 2000. One in particular was a service tech that kind of caught my eye and he put in an unit for me back in 2001 or 2002, and then on another house. He just gives good service. He's one that I can trust. I would grade the overall experience with an A.”

Review by
09/30/2017

“They were very good. Something happened where when they left, the air conditioner on one side didn't work, and he came back at no charge to check and see what the problem was and fix whatever the problem was. It was a loose wire or something. He was very professional and did a phenomenal job, truly—A+.”

Review by
09/30/2017

“The guy drove the whole way out, I forget where he came from but he drove like 45 minutes to come take care of it. This was an after-hour emergency call. I'd give them an A. I've been using them for 16 years.”

Review by
09/30/2017

“We've been with them for many years. They've been very reliable. I'd say an A. Punctuality was great, otherwise we wouldn't have used them for all these years. We always recommend them.”

Review by
09/30/2017

“They did a good job. I liked that they did a good job. They did what they were supposed to do. They did maintenance on my air conditioning and heating. I'd give them a B+. It wasn't perfect.”

Review by
09/30/2017

“I liked that they had great communication and customer service. They had to change a part out of our air conditioner. I would grade the overall experience with an A.”

Review by
09/30/2017

“They were great. I liked that they were on time, did what they needed to do, they were friendly and efficient. I would grade the overall experience with an A+.”

Review by
09/30/2017

“They said everything was fine. I had them come out and make sure it was tuned up right and tell me what I need to do and went from there. I'd give them an A+.”

Review by
09/30/2017

“They just fixed one thing for me. They came, fixed it, then left. It was fine. He didn't complain or anything. I'd give them a B. I guess I'd recommend them.”

Review by
09/30/2017

“They were really good. The guy that came seemed really knowledgeable and was able to fix the issue pretty quickly. I'd give them an A+ overall.”

Review by
09/30/2017

“I liked that they fixed what we needed to have done, so it all worked out good. I would grade the overall experience with an A+.”

Review by
09/30/2017

“They just seemed to do good work and they showed up on time and reliable. I would grade the overall experience with an A.”

Review by
09/30/2017

“Everything was fine. The workman came in and did some work—it was OK and everything is alright. I'd give them an A.”

Review by
09/30/2017

“The guy seemed knowledgeable about it, and didn't press me to purchase anything. I'd give them an A overall.”

Review by
09/30/2017

“The technician was very knowledgeable and answered all my questions. I guess I'd give them an A overall.”

Review by
09/30/2017

“They're prompt and seem to know what they're doing. I'd say they were an A.”

Review by
09/30/2017

“We've been using them for several years. I'd give them an A overall.”

Review by
09/30/2017

“They responded quickly. I'd give them an A+.”

Review by
09/30/2017

“They did great. I'd give them an A overall.”

Review by
09/30/2017

“They had great service. I'd grade them A+.”

Review by
09/30/2017

“They were great. We're very pleased with them.”

Review by
09/30/2017

“Everything was fine. I'd give them an A.”

Review by
09/30/2017

“It was positive.”

Review by
09/30/2017

“It was positive.”

Review by
09/30/2017

No review comments provided

Review by
09/30/2017

No review comments provided

Review by
09/30/2017

No review comments provided

Review by
09/30/2017

“It was a positive experience.”

Review by
07/08/2016

“The convenience and timeliness made it a good experience. I would give them a B.”

Review by
07/08/2016

“They had a good technician. I would give them an A+ for the overall experience.”

Review by
06/30/2016

“I definitely had a positive experience, no doubt about it. My overall experience was an A.”

Review by
06/30/2016

“My wife was super happy. I would give them an A+. I absolutely would recommend them. They did a good job.”

Review by
06/30/2016

“The technician was very good. He's been doing my air conditioning for years. My overall experience was an A+.  ”

Review by
06/30/2016

“They did a good job. I would give them an A+, for the overall experience. It's only been installed for two months, but there are no problems so far.”

Review by
06/30/2016

“It was probably an annual tune up of the systems, if I had to guess. It was a B+ experience, overall. My wife was there, I probably wasn't. I don't recall there being any issues.”

Review by
06/30/2016

“They deserve probably like a B+.”

Review by
06/30/2016

“My overall experience was a B+.”

Review by
06/30/2016

“I would give them an A+ grade.”

Review by
06/30/2016

“I had an A+ experience with them.”

Review by
06/30/2016

“They were good. I would give them an A rating.”

Review by
06/30/2016

“I would give them an A+, overall. I've already recommended them, in fact.”

Review by
06/30/2016

“They’re an A+ company. I've already recommended them to several people.”

Review by
06/30/2016

“The crew did an A+ job. I was very satisfied. I would recommend them. ”

Review by
06/30/2016

“They replaced my condenser. I'll give them an A+, all the way around.”

Review by
06/30/2016

“My experience was an A. They're the best. They’re good; I like them.”

Review by
06/30/2016

“I've only had one experience with them, so I would give them an A.”

Review by
06/30/2016

“It was a very positive experience. I'll give them an A+, overall.”

Review by
06/30/2016

“They did good. They were good. I guess I would give them an A.”

Review by
06/30/2016

“I would give them an A, for the overall experience.”

Review by
06/30/2016

“I was a good experience, a B experience overall.”

Review by
06/30/2016

“It was a very positive experience, a B+ overall.”

Review by
06/30/2016

“My overall experience was an A. They were great.”

Review by
06/30/2016

“I would give them an A.”

Review by
06/30/2016

“I would give them an A.”

Review by
06/30/2016

“I had a positive experience with Rick. I'd give him an A. They are very good.”

Review by
06/30/2016

“I had a positive experience with them, but I'm still waiting for them to come back out. I don't have any complaints, or anything like that. I was good, A overall. They did a good job.”

Review by
06/30/2016

“It was fine. I guess I would give them a good solid A. They did fine. They did what they were supposed to do. I use them at my office, but my mother also uses them. They have installed a couple of things for me over the years.”

Review by
06/30/2016

“They came out and did some preventative maintenance on the A/C. There were no problems at all with them. I would give them a B+. Their customer service was excellent, they were on time, and they didn't make a mess.”

Review by
06/30/2016

“It was normal. He came by here and he looked at the air conditioners. He replaced one of the condensers or something. They were pretty good. We've been using them ever since we've been living here. I would give them an A for the overall experience. I would recommend them.”

Review by
06/30/2016

“They did a great job. I can't remember the name of the guy who came in, but he did an awesome job. He took really good care of me. He told me what I needed, got it done, and fixed it. It was a good price. I would give them an A+ across the board. They came on time too. ”

Review by
06/30/2016

“Overall, it was a positive experience. It's been awhile. They did great. It's probably been three months. I would say an A+, overall. They were very knowledgeable. They've come out to my house a couple of times. This was their most recent visit. They came out to do a check on my systems. The guy that they sent to do the checks was top notch. ”

Review by
06/30/2016

“They were the best. He knew exactly what he was talking about. He knew exactly what someone had done wrong before. It was the best service I have ever had. They didn't try to sell me something I didn't need. They were wonderful. I give them an A+ across the board. I would recommend them to anybody who needed somebody. ”

Review by
06/30/2016

“They tried their best. Originally, I was very happy and satisfied with them. They installed a new unit in my house about four years ago. I bought an extended ten-year warranty on the unit. Sometime in the process, I changed the thermostat. The original one went bad. Last winter the heater went out, so I called them back out. One of their technicians spent quite a long time trying to identify the problem and to the best of his knowledge he tracked down the supposed problem. He sent out for the parts, came back a few days later, and replaced them. It turned out to not be the issue. He did some more investigating and said that he believed the blower motor was bad. He said that because the thermostat was changed out and he believed that it was replaced improperly, which it had always worked fine beforehand, that his boss told him to not honor the warranty. I paid him for his service and told him that I would find somebody else, because I still had a broken unit. I called several other places and it turned out that they installed a very complicated unit. I had a very hard time finding someone to work on it. Each one of the companies that came out afterwards said that me changing out the thermostat should have had no bearing on the warranty or anything else that should have gone wrong with it. So that, there, was a false statement. That is the main reason I'm upset with them. They, more or less, didn't know what was wrong with it, but wanted to blame me for changing out the thermostat. I eventually found a technician who could fix it. The blower motor was bad. But, he managed to get it fixed under warranty, directly from the manufacturer. So everything Comfort told me was basically a lie. I had good experiences every time before that, but I don't like getting lied to. So I have to give them a negative rating. I'll give them a C, but it ended with them basically lying to me. The initial installation was great.”

Review by
06/29/2016

“I guess I would give them an A+.”

Review by
06/29/2016

“I would give them an A+ grade.”

Review by
06/29/2016

“I would give them a B, overall.”

Review by
06/29/2016

“They were checking the air conditioning, like a yearly checkup. I didn't really have any issues, so I guess giving them an A would be fine.”

Review by
09/14/2015

“It was good. They were I guess friendly. They installed a furnace. Customer service was good, there was no problem but I had a problem with they gave me a price.”

Review by
09/14/2015

“I had a very good experience with them. I can say nothing bad about this company, I've always been very lucky with them. I would give them a B+.”

Review by
09/14/2015

“They maybe had serviced my A/C because I hadn't had anything else done. They were probably recommended by my realtor.”

Review by
09/14/2015

“I was satisfied with them. Probably about a C.”

Review by
09/14/2015

“I had a positive experience. It was great.”

Review by
09/14/2015

“They were a good company, I would use them again.”

Review by
09/14/2015

“For the most part, it was pretty much almost as good as it could be.”

Review by
09/14/2015

“They were fine just an annual check. Just an annual check at this point, B.”

Review by
09/14/2015

“The last time I did not have a very good experience at all. Well, just real briefly I had used them a number of times and they sent out a new tech to my house one time to fix some A/C issues and the gentleman said I basically needed a whole new A/C unit after being up there for 15 minutes. I did not go with them up to my attic but suspected he did something to my unit while he was up there. I can't prove that but he told me I needed a whole A/C unit. I needed to spend about $6,000 on a whole new unit and I told him I probably need a second opinion. That's ridiculous. I don't need to be doing business with someone who's basically going to be telling me I need to replace everything. I had a tech come out about a week later and told me all I needed was some type of a different power source. I needed like a new circuit board which was like $150 to fix everything, not $6,000. I will never do business with them ever again. As far as I'm concerned they completely ruined their reputation and you're only as good as your last service so when you can't do that you're not going to keep customers. I would say that customer service was poor, very poor. The guy was rude and it's just terrible.”

Review by
09/14/2015

“I like the people and the service, and they worked with me to get the price down the best they could. They were prompt in getting here, they had all of their equipment, and they went over some things that they should've charged me for, but they didn't. They were teaching me what I need to watch for. I've used them for the last four years. They've done maintenance, and twice I had a malfunction—once in the air conditioning, and once in the heater. They came out, found the problem, and replaced the items. One of them was a circuit board that was kind of fried. Their customer service is very good—that's why I go to them and not other people. It was a recommendation by my oldest daughter, and she had used them to replace the air conditioning and heater in her house. They did an excellent job, so I thought I'd try them. They knew who my daughter was, so they came out, did the work, and I was very satisfied. I would give them an A.”

Review by
09/14/2015

“They called before they came just to verify the appointment time, and they followed up. I think they've done a good job with the maintenance we’ve had them do. Their customer service is very good. The follow-up was good because we’ve dealt with other companies that won't follow up, or they change the time but don't tell you and show up unannounced. They've pretty much done what they've said they're going to do. The guy that came out, a pretty young kid, may have been in over his head. He was telling us we needed a new system, and I was curious what it would cost, so he said he would follow up and send me a quote. I never got one, which is OK because our system is going to be fine for another year. I'd give them an A-.”

Review by
09/14/2015

“We were happy with it. They made the options for what we needed seem clear and probably saved us some money in the meantime. We ended up with a good product. We were thinking of changing out our entire heating system, and they pointed out that we had a more efficient, bigger unit that was perfectly capable of being repaired, so we didn't need a new system. The customer service was very good. They were here when they said they would be, and they were prompt and efficient. They didn't cause any damage to my bushes around the condenser outside. I think a neighbor had used them before and recommended them.”

Review by
09/14/2015

“They're really good, so I had a positive experience. They were knowledgeable, knew what they were talking about, and fixed the problem on the spot. They gave us an alternative, cheaper solution to fix it. Our central air conditioning unit had been whistling for some time. He went up there and found out that it was because the filters needed to be changed. There was a slow leak in a pipe, but the pipe was OK once we changed the filters. I really only spoke with one guy, who was good. My wife made an appointment, they came on time, and that was it. They deserve an A.”

Review by
09/14/2015

“They're always helpful and interested in how the system's working. It’s suspect when people say that you need a new system, or you need to fix this and that. A lot of times, they just come in and say everything's running smoothly. They come in and do checks for me, and they don't try to find something to fix. They just check it out once a year, like when the heater's coming on. Their customer service is good, so I'm satisfied. They stay on top of things—they don't forget to call you when they're supposed to or anything like that. They do A work.”

Review by
09/14/2015

“The technicians were very straightforward. They were honest, the work that they quoted us on was exactly what they did, and they didn't try to go any higher than that. It was an excellent value. We got a lot of quotes, and the price that they offered us was the best of all. They also offered the most flexibility. We wanted a certain system, and they worked with us to get us that system. They replaced one of the coils on our air conditioning. Their customer service was just fine. I would give them an A.”

Review by
09/14/2015

“I've had them do the maintenance and they've done a pretty good job. At one time I wasn't satisfied because something I had called about wasn't done correctly but it was corrected later. They've done it all, maintenance, repairs. Basically they were the only ones who work on my air conditioning and heating system. B, it was that one bad experience that I had.”

Review by
09/14/2015

“It was fine. He was prompt, on time, and didn't try to sell me things I didn't need. He was just very congenial. They came out for maintenance, just an annual checkup. Their customer service was very good. They were running a special for both of our units. They had done work for us in the past. I'd give them an A. I really liked the technician they sent out.”

Review by
09/14/2015

“They took care of the problem, and we were very happy. We were having a problem with the heater cutting off, and one company told us we needed to get a new furnace. They came out and said there was just a wiring problem that they sorted out. They fixed it for a whole lot less than a new furnace. Their customer service was very good. They were prompt, they showed up when they said they were going to show up, and the whole experience was very pleasant. I’d rate them an A.”

Review by
09/14/2015

“It was fine. When I moved into the house, there was already a contract with the people that had the house before, so I just used them. They wanted me to sign the contract too, but I couldn't afford it. I think they came twice. One time had something to do with my water heater, and they had to put a pipe on there. The other had something to do with my air conditioning. Their customer service was fine. I'd give them an A-.”

Review by
09/14/2015

“The last time I had somebody out with the air conditioning was Absolute Comfort. They were there on time. As far as I can tell, they did what they were supposed to do. There was trouble with the air, and he just had to change out a tube or little part. They just came out, checked the air conditioning system, and made sure that everything was still running smoothly. Their customer service was good.”

Review by
09/14/2015

“They came out very quickly and handled the problem. It was reasonably priced, and they fixed it in the same day. They did maintenance and repair—it was burnt out. Their customer service is very friendly and professional. I liked that they came within the time frame they said they would. I had used them before and I liked their service then.”

Review by
09/14/2015

“They're quick, they’re not expensive, and they do a good job. They've done several things for me. I've had my air conditioner fixed twice. They had to install a new condenser coil for my A/C too. They're very polite, and everything was good. I don't have anything bad to say about them. I was recommended by a friend.”

Review by
09/14/2015

“They were cordial, kind, and on time. Everything about them is good. They did some air conditioning maintenance and also some installation. Their customer service is almost perfect. I called three different companies up, they responded very quickly, and I just liked the people that I dealt with. I'd give them an A.”

Review by
09/14/2015

“They came out timely, they did their work, and then they sent another person to do quality control afterward to make sure it was done right. They replaced my air conditioning condenser coil. I didn't really have to deal with customer service, and the workers were good. I was referred by a friend. They’d get an A.”

Review by
09/14/2015

“They were here on time, they found the problem, and they had it done within 30 minutes. It was a repair for a system that was not working right. Their customer service was good. They did what I expected—came on out and got it done. They had installed the original system, so they were doing a warranty-type repair.”

Review by
09/14/2015

“They generally service my furnace and air conditioner. I like the convenience. They show up on time, and they do pretty good work. They do maintenance repairs. Their customer service is very good. They always call and set up the appointment, so they're pretty punctual. I'll give them an excellent.”

Review by
09/14/2015

“I liked their professionalism, knowledge, timeliness, and I think they had a fair price. I've been out of the country for two years, so I have two HVAC units, and they did the nineteen-point check up on both of them. It was just routine maintenance. I've been using them for maybe three or four years now.”

Review by
09/14/2015

“The technician was friendly and fixed the problem. He changed the capacitor on the unit because it burned out. Their customer service was fine. I've used them for a while. I bought the unit from them, and the unit is under warranty, so I just used them. They’re an A.”

Review by
09/14/2015

“The technician was knowledgeable, friendly, and was there on time. It was just maintenance. Their customer service was good. They explained everything they were going to do and then did it. I went with them because they’d installed my A/C.”

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