Absolute Comfort Air Conditioning & Heating, Inc.
5th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 226 Surveys
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Absolute Comfort Air Conditioning & Heating, Inc. has received 5 out of 5 stars (A-rating) based on 226 customer surveys conducted by Best Pick Reports.
5th year as a Best Pick Call
"We've served the Houston area for over 30 years, and we take pride in our installations and service. Our technicians are kept up-to-date on current technology, and before each truck leaves, we confirm it has the tools needed to keep your HVAC system running efficiently. That's how we deliver what it says in our name: 'Absolute Comfort.'"

Mark Shelton | President
Company Information
Services Offered
Absolute Comfort services and installs any type of HVAC system or equipment, such as humidity control and air filtration systems. The company performs air balancing, duct installation and repair, A/C energy audits, and carbon monoxide testing.
Warranty
All repairs come with a one-year parts-and-labor warranty.
Company History
Absolute Comfort was founded in 1983.
Distinctions
The company is an American Standard Customer Care Dealer.
Additional Information
Absolute Comfort's 19-point preventative maintenance checkup is designed to prolong HVAC system life. The company states that its service trucks are fully stocked, enabling technicians to complete most repairs on the spot.
Licenses
TACLA00001038C
Areas Served
Cypress, Katy, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They were great. I liked that they were on time, did what they needed to do, they were friendly and efficient. I would grade the overall experience with an A+.”

“They were very good. Something happened where when they left, the air conditioner on one side didn't work, and he came back at no charge to check and see what the problem was and fix whatever the problem was. It was a loose wire or something. He was very professional and did a phenomenal job, truly—A+.”

“They had great service. I'd grade them A+.”

“The gentleman was very professional. I'd give them an A+ overall. He was very honest with me. I remember very well, I think I got them out of Best Pick Reports. I've gone through that book before, looking for stuff. He was very professional and I was very satisfied with the service. If I need it again, that is who I would call. I would recommend them, without a doubt.”

“I liked that they had great communication and customer service. They had to change a part out of our air conditioner. I would grade the overall experience with an A.”

“They did great. I'd give them an A overall.”

“We've been with them for many years. They've been very reliable. I'd say an A. Punctuality was great, otherwise we wouldn't have used them for all these years. We always recommend them.”

“They were really good. The guy that came seemed really knowledgeable and was able to fix the issue pretty quickly. I'd give them an A+ overall.”

“They said everything was fine. I had them come out and make sure it was tuned up right and tell me what I need to do and went from there. I'd give them an A+.”

“They responded quickly. I'd give them an A+.”

“I liked that they fixed what we needed to have done, so it all worked out good. I would grade the overall experience with an A+.”

“They just gave us options on how to improve our A/C system. The contractor that originally installed it, looks like he made some shortcuts. These guys made some good suggestions, it's just that we told them we'd look at it down the road but they gave us options. A+, I would say. They do a good job of following up and making sure they're there on time.”

“I've been using Absolute Comfort ever since my first house, way back in 2000. One in particular was a service tech that kind of caught my eye and he put in an unit for me back in 2001 or 2002, and then on another house. He just gives good service. He's one that I can trust. I would grade the overall experience with an A.”

“We've been using them for several years. I'd give them an A overall.”

“They just seemed to do good work and they showed up on time and reliable. I would grade the overall experience with an A.”

“Everything was fine. I'd give them an A.”

“The guy drove the whole way out, I forget where he came from but he drove like 45 minutes to come take care of it. This was an after-hour emergency call. I'd give them an A. I've been using them for 16 years.”

“They're prompt and seem to know what they're doing. I'd say they were an A.”

“Everything was fine. The workman came in and did some work—it was OK and everything is alright. I'd give them an A.”

“The technician was very knowledgeable and answered all my questions. I guess I'd give them an A overall.”

“They were great. We're very pleased with them.”

“The guy seemed knowledgeable about it, and didn't press me to purchase anything. I'd give them an A overall.”

“It was a positive experience.”

“I had a positive experience with Absolute Comfort.”

“It was positive.”

“They were the best. The technician knew exactly what he was talking about. It was the best service I have ever had. They were wonderful. I give them an A+, and I would recommend them.”

“Absolute Comfort did a great job. The tech did an awesome job, and he took really good care of me. I would give them an A+.”

“They've come to my house a couple times. They did great. They're very knowledgeable. Most recently, they came out to do a check on my systems. The technician was top-notch. I would give them an A+ overall.”

“The technician was very good. He's been doing my air conditioning for years. My overall experience was an A+.”

“The crew did an A+ job. I was very satisfied, and I would recommend Absolute Comfort.”

“My wife was super happy. I would give them an A+. I absolutely would recommend them. They did a good job.”

“My experience was an A. They're the best. They're good; I like them.”

“I guess I would give them an A+.”

“I would give them an A+ grade.”

“They replaced my condenser. I'll give them an A+, all the way around.”

“It was a very positive experience. I'll give them an A+, overall.”

“They're an A+ company. I've already recommended them to several people.”

“I had an A+ experience with them.”

“They did a good job. I would give them an A+, for the overall experience. It's only been installed for two months, but there are no problems so far.”

“I would give them an A+.”

“I would give them an A+, overall. I've already recommended them, in fact.”

“They had a good technician. I would give them an A+ for the overall experience.”

“They were checking the air conditioning, like a yearly checkup. I didn't really have any issues, so I guess giving them an A would be fine.”

“I had a positive experience with Rick. I'd give him an A. They are very good.”

“I had a positive experience with them, but I'm still waiting for them to come back out. I don't have any complaints, or anything like that. I was good, A overall. They did a good job.”

“It was fine. I guess I would give them a good solid A. They did fine. They did what they were supposed to do. I use them at my office, but my mother also uses them. They have installed a couple of things for me over the years.”

“It was normal. He came by here and he looked at the air conditioners. He replaced one of the condensers or something. They were pretty good. We've been using them ever since we've been living here. I would give them an A for the overall experience. I would recommend them.”

“I would give them an A.”

“They earned an A.”

“They did good. They were good. I guess I would give them an A.”

“I definitely had a positive experience, no doubt about it. My overall experience was an A.”

“They were good. I would give them an A rating.”

“My overall experience was an A. They were great.”

“I've only had one experience with them, so I would give them an A.”

“I would give them an A, for the overall experience.”

“I like the people and the service, and they worked with me to get the price down the best they could. They were prompt in getting here, they had all of their equipment, and they went over some things that they should've charged me for, but they didn't. They were teaching me what I need to watch for. I've used them for the last four years. They've done maintenance, and twice I had a malfunction—once in the air conditioning, and once in the heater. They came out, found the problem, and replaced the items. One of them was a circuit board that was kind of fried. Their customer service is very good—that's why I go to them and not other people. It was a recommendation by my oldest daughter, and she had used them to replace the air conditioning and heater in her house. They did an excellent job, so I thought I'd try them. They knew who my daughter was, so they came out, did the work, and I was very satisfied. I would give them an A.”

“They generally service my furnace and air conditioner. I like the convenience. They show up on time, and they do pretty good work. They do maintenance repairs. Their customer service is very good. They always call and set up the appointment, so they're pretty punctual. I'll give them an excellent.”

“They're always helpful and interested in how the system's working. It's suspect when people say that you need a new system, or you need to fix this and that. A lot of times, they just come in and say everything's running smoothly. They come in and do checks for me, and they don't try to find something to fix. They just check it out once a year, like when the heater's coming on. Their customer service is good, so I'm satisfied. They stay on top of things—they don't forget to call you when they're supposed to or anything like that. They do A work.”

“They took care of the problem, and we were very happy. We were having a problem with the heater cutting off, and one company told us we needed to get a new furnace. They came out and said there was just a wiring problem that they sorted out. They fixed it for a whole lot less than a new furnace. Their customer service was very good. They were prompt, they showed up when they said they were going to show up, and the whole experience was very pleasant. I'd rate them an A.”

“They were here on time, they found the problem, and they had it done within 30 minutes. It was a repair for a system that was not working right. Their customer service was good. They did what I expected—came on out and got it done. They had installed the original system, so they were doing a warranty-type repair.”

“It was fine. He was prompt, on time, and didn't try to sell me things I didn't need. He was just very congenial. They came out for maintenance, just an annual checkup. Their customer service was very good. They were running a special for both of our units. They had done work for us in the past. I'd give them an A. I really liked the technician they sent out.”

“The last time I had somebody out with the air conditioning was Absolute Comfort. They were there on time. As far as I can tell, they did what they were supposed to do. There was trouble with the air, and he just had to change out a tube or little part. They just came out, checked the air conditioning system, and made sure that everything was still running smoothly. Their customer service was good.”

“The technician was knowledgeable, friendly, and was there on time. It was just maintenance. Their customer service was good. They explained everything they were going to do and then did it. I went with them because they'd installed my A/C.”

“The technician was friendly and fixed the problem. He changed the capacitor on the unit because it burned out. Their customer service was fine. I've used them for a while. I bought the unit from them, and the unit is under warranty, so I just used them. They're an A.”

“I had a positive experience. It was great.”

“They're very good. They checked my units to make them work well, and I haven't had any problems since they were here a year ago. They put some Freon in and cleaned things up. Their customer service is fine and they're very persistent with follow-up.”

“They came out timely, they did their work, and then they sent another person to do quality control afterward to make sure it was done right. They replaced my air conditioning condenser coil. I didn't really have to deal with customer service, and the workers were good. I was referred by a friend. They'd get an A.”

“For the most part, it was pretty much almost as good as it could be.”

“They're really good, so I had a positive experience. They were knowledgeable, knew what they were talking about, and fixed the problem on the spot. They gave us an alternative, cheaper solution to fix it. Our central air conditioning unit had been whistling for some time. He went up there and found out that it was because the filters needed to be changed. There was a slow leak in a pipe, but the pipe was OK once we changed the filters. I really only spoke with one guy, who was good. My wife made an appointment, they came on time, and that was it. They deserve an A.”

“They called before they came just to verify the appointment time, and they followed up. I think they've done a good job with the maintenance we've had them do. Their customer service is very good. The follow-up was good because we've dealt with other companies that won't follow up, or they change the time but don't tell you and show up unannounced. They've pretty much done what they've said they're going to do. The guy that came out, a pretty young kid, may have been in over his head. He was telling us we needed a new system, and I was curious what it would cost, so he said he would follow up and send me a quote. I never got one, which is OK because our system is going to be fine for another year. I'd give them an A-.”

“Absolute Comfort was cordial, kind, and on time. Everything about them was good. They did some air conditioning maintenance and also an installation. I called three different companies; Absolute Comfort responded very quickly, and I liked the people that I dealt with. I would rate them as an A.”

“We were happy with Absolute Comfort. We were thinking of changing out our entire heating system, and they pointed out that we had a more efficient, bigger unit that was perfectly capable of being repaired. The customer service was very good. They were here when they said they would be, they were prompt and efficient, and they didn't cause any damage to my bushes.”

“They're professional and very prompt. They installed a new A/C unit. Their customer service is excellent because they listen to the customer, and they pay attention to customer needs.”

“Absolute Comfort put the air conditioner in the house. I'm happy with the air conditioning and with them. I've never had to call them back—I only have them over once a year for inspection. I felt comfortable with what they did. They did the best they could do, so I'd give them an A for excellent work.”

“I wasn't home, but Absolute Comfort came in and took care of the problem we had. I had a neighbor that used them and said they were good, so I gave them a call. I'd give them an A+.”

“Everything is working. Absolute Comfort replaced the Freon compressor, and I think that was about it. I chose them because of a recommendation from a friend. I'd give them an A+. They were good.”

“They've done some HVAC work for me in the past, and they put in a new heater recently. I liked the quality of service. I chose them because we had an emergency that needed to be dealt with quickly, and they were there within a couple of hours. I would give them an A+.”

“It was very good. I'd give Absolute Comfort an A.”

“The work was done on a house I was selling. The service technician was very nice and very helpful, and I recommended them to the new owner of the house. I would give them an A.”

“It was an inspection cleaning they did for me. I liked that Absolute Comfort was cordial and straight to the point. They didn't waste time. I've had some work done here by them before. I'd give them an A.”

“Absolute Comfort did some work a few months ago—I believe they fixed our air conditioner. They came out here and did their job, and I would give them an A.”

“They put in a new air conditioning system, and there was no trouble. I heard about them from my husband. They came in, put the air conditioning in, and then they cleaned up and left.”

“They put in a new HVAC system for me, and the system has been working fine. I'd give Absolute Comfort an A.”

“They got out here and fixed the problem in less than 45 minutes. It was a small part. I had used them before. Most of the other companies couldn't get out in two or three days, but when I called Absolute Comfort, their technician was really close, and they could come right over. They get an A.”

“Everything was fine. I'm totally satisfied with Absolute Comfort—they're good.”

“They did some HVAC work in the past. We had them install one of our other conditioners when it had gone out a couple of years ago. Most recently, the air conditioner wasn't working—some part went out. They were pretty prompt, they got in quickly, and they got the problem solved. I'd give them an A.”

“Absolute Comfort was fine. They did air conditioning for me. Their customer service was fine, and I did not have to call them back about any issues. I'd tell others to call them. I would give them an A.”

“They did air conditioning work for me. They were really good and professional, and I never had to call them back for any issues after the work was done. I'd say they're an A.”

“I think Absolute Comfort Air did work for me a while back. They came out that night, and I believe they replaced a capacitor.”

“Absolute Comfort has done some work for me. They've been my service company for a long time, and I've never had a problem. They service my units every year—they replace parts, and they've done a lot of work. I had to call back once, but they came out either the next day or the day after that—it was fairly quickly. I'd tell others to use them. I'd give them an A.”

“Absolute Comfort did some work for me recently, and they were awesome. They replaced a fan motor in an A/C unit. They kept their word and did excellent work. I'd give them an A+.”

“I've been using Absolute Comfort for a while because I'm comfortable with them. They know what they're doing, and they're consistent and reliable. The last time they were here was to do a heater checkup for the winter. I'd give them the highest grade.”

“The same guy comes every time, and he's done quite a bit of work for us. He's recharged the unit and replaced a capacitor and a thermostat. He's really good to get along with, and he does good work, too.”

“Every time they've come out, I've had positive results—A+.”

“We were happy with the experience. It turned out that something was wrong with the fan, and they needed to replace it. Basically, the air conditioning had stopped working. The work was performed correctly, and I'd give them the highest rating—an A+.”

“The friendliness of the technician makes it a positive experience. He was extremely helpful. I would give Absolute Comfort an A+.”

“They're one of the best. They say what they're going to do and they do what they say. And when I say that, I mean when they make a commitment, they live up to it. I've used them for three years or four years, and they're going to be servicing our air conditioner from now on. They do checkups for us, and they replaced a unit for us in the past. I'd give them an A+.”

“Absolute Comfort did a repair on one of my A/C units, and the technicians were knowledgeable, very helpful, and very fast. They didn't try to sell me a bunch of stuff I didn't want or need. They explained what they were going to do, and they finished the job in a timely manner. A friend of mine who I work with had used them quite a bit, and he highly recommended them. That referral played a major role in choosing them for the work. I don't have a service contract with them, but I might consider that eventually. I would recommend them, and I would use them again. I'd say they get an A.”

“Absolute Comfort did A/C work for my outside unit. The whole experience of the technician explaining everything to me, being honest with me, telling me what I actually needed at the house and not suggesting anything I didn't need, and just giving me different scenarios made it positive. I would give them an A.”

“We have a service contract with Absolute Comfort. They were just out here the other day checking on my furnace for the winter months. I have been using them for three years, and they are really good. They replaced my central air conditioning system this summer, too. I would highly recommend them.”