Abacus Plumbing, Air Conditioning & Electrical
6th year as a Best Pick
Best Pick 2018
certified company
Based on 597 Surveys
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Abacus Plumbing, Air Conditioning & Electrical has received 5 out of 5 stars (A-rating) based on 597 customer surveys conducted by Best Pick Reports.
6th year as a Best Pick Call
"Honesty and integrity are hallmarks of the Abacus business philosophy and are the foundation upon which the company was founded. 'You Can Count On Us' 24/7, including weekends and holidays. We look forward to providing you with extraordinary service."

Alan O'Neill | CEO
Company Information
Services Offered
Abacus offers maintenance, repair, and installation of most HVAC brands. Abacus also provides indoor air quality solutions, ductwork cleaning and replacement, attic insulation, climate zoning, radiant barriers, and Wi-Fi thermostats with an emphasis on improving system efficiency. Abacus offers a biannual HVAC service plan called BAM!
Abacus offers up to a ten-year parts-and-labor warranty on all full system installations.
Company History
Abacus was founded in 2003.
The company was awarded the Best of Readers' Choice Award by Living Magazine.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Cypress, Katy, Bellaire, Houston

“They were great. The men that came in were very professional, and they told me exactly what they were going to do, what door they were coming in, and when they were coming back. I mean, they told me everything I needed to know. I wasn't leery about any of them. They were professional. They knew what they were doing. They're great. I used them for my air conditioning, and they've done plumbing for me. I would rate the overall experience with an A+. When I was having air conditioning done, we had scheduled two or three appointments, and they would call and would tell me why they weren't going to be here because older people were having troubles with their air conditioners, and they felt like they needed to do older people first. I said no problem, that's just exactly what we need. I would highly recommend them to a friend.”

“They were on time, very professional and did an excellent job. They worked on my A/C. They earned an A+. I would highly recommend them.”

“No complaints so far. They did plumbing work So everything went great. The work was A+. Everything was good, excellent. I would recommend them, and have recommended them. My brother is a regular customer with them.”

“They were on time, professional and did a good job, best I can tell. They did two things. One earlier was an A/C, and later they changed out a water heater. I would grade my overall experience with Abacus with an A-. I would highly recommend them.”

“I liked that they seemed to be thorough. They did the A/C yearly maintenance. I would grade the overall experience with an A+. I would highly recommend them.”

“The gentleman was really knowledgeable about the repair and he fixed it quickly. They repaired my water heater. They get an A+. I would highly recommend Abacus, and I've already recommended them a few times.”

“I like their personality and their professionalism when they come in my house. They installed two different water heaters, installed a sink, and repaired a gas leak in my fireplace. Abacus earned an A+. I would highly recommend them.”

“I believe they did some work for me earlier in the year. They always come within the window that they tell me. They're quick to call me back whenever I called to try to schedule an appointment. They had very good customer service. They did quality work as well. Abacus gets an A+ overall. The customer service, cleanliness, and punctuality was the best part. I have recommended them.”

“They were informative and very nice. They checked the water heater. I was selling my home, making sure everything is in working order. Abacus gets an A+. I would highly recommend them.”

“They are there when they say, and they do what they say they're going to do. I would grade the overall experience with an A+. I would highly recommend them.”

“Abacus did a good job. They worked on my A/C unit. They were A+. No complaints overall about the work they did. I would highly recommend them.”

“I liked that the service was thorough and there were other recommendations. They worked on the air conditioning. I would grade the overall experience with an A. I would highly recommend them.”

“There was nothing in particular that I liked about them. They did some repairs on my air conditioning system. I would grade the overall experience with an A. Regarding punctuality, there was a problem with them getting there on the agreed-upon time, but it wasn't all that bad. I would highly recommend them.”

“They were just pretty efficient and knowledgeable. They worked on the hot water heater. I would give the overall experience an A. I would highly recommend Abacus.”

“They do exactly what they are supposed to do, when they are supposed to do it. They call and follow up. They do a great job. That's why we continue to use them. They installed brand new air conditioners for us. I called them, they came, and it's working. Everything's good. So I have no bad things to say about them. I would grade the overall experience with an A. We like what they do, and we trust them. They make errors. Maybe the installation of the original unit might have been a part of the problem. When they say they were going to call, they call and follow up. I would recommend them.”

“I liked the quality of their repairs, and the knowledge of their technicians and their promptness and scheduling. They have done routine heating and air conditioning work. I would grade the overall experience with an A. I would highly recommend Abacus.”

“They show up when they say they will, and they always let us know when they're on the way. And they're extremely reliable. They've done several jobs here. I don't remember what the most recent was. I've had them for plumbing and HVAC. I'd rate them as an A overall.”

“I would say Abacus went above and beyond expectations to complete the work. They did a whole A/C replacement, including duct work. I think I'll give them an A+ overall.”

“They were nice. They did some work on the hot water heater. I'd give them an A+. The guy did the work. He was timely, he was efficient, he was kind, nice guy, respectful.”

“They were quick, quiet, everything's working so far. Everything's good. They replaced two old hot water heaters. I would rate the overall experience as an A+. I would recommend them.”

“That was a while ago. I was happy with them. I think the appointment window was very reasonable for having me come home from work. It wasn't like a six-hour window. The service technicians were always friendly and helpful. They always give you a quote before performing the job. And you can choose levels of completion for your job if you just want something basic, or if they have something more to offer. There's no pushing you to choose a specific service, it's based on what you want to do, and I appreciated that from them. I want to say the most recent time they came out was to service my A/C units. I'd give them an A+ overall. I would recommend them.”

“There was nothing particular that I liked. They worked on my A/C. I wasn't there when it happened, it was my wife, but as far as I know, it was good work. I would grade them as an A. I would recommend them.”

“They always answer their phones. They always get you on their schedule and their people show up on time. They did A/C and plumbing work. I'd give my overall experience an A.”

“They diagnosed the problem correctly and fixed it. That's what I liked. We've used them for an HVAC unit and plumbing issue. I'd give them an A grade. I would recommend them.”

“Abacus just came and did the clean air conditioning check. I'd probably give them an A overall. There really wasn't much to be done except for the air conditioning check. I have recommended them.”

“I liked that they were friendly, on time. Alright. They've done A/C replacement and plumbing inspection.”

“I was impressed that the technician called in his supervisor to consult on a unique problem that was not at all routine. Good teamwork—A.”

“The install crew was prompt and efficient with their time, they cleaned up very well after completing the job, and they were very professional. We're very pleased with our new heating and A/C.”

“The experience was great. I will use them again, and I will recommend Abacus if the opportunity arises—A+.”

“Outstanding in every respect—A+.”

“Great service. Not only did they check all systems to make sure they were working properly, they also cleaned things I didn't know were disgusting.”

“Never have to worry about the quality of work done.”

“I liked them. I thought they did a great job, and I'm very pleased. I would use them again. They did mostly air conditioning work and a filter, and they did some other small things for me. Also, I had an electrical part that needed work, and they did a good job. I chose them because I had heard that they were really good—I wanted someone that knew what they were doing and would do a good job. I'd grade the company as an A.”

“They seemed to know what they were doing, and that's what I liked about them. They worked on my air conditioning unit, and I'm getting ready to have some plumbing work done and probably a little bit of electrical work, too. I would give them an A.”

“I used them several times before. Their workers are very professional and knowledgeable. They show up on time, they don't try to oversell you on things that you don't need, they're realistic about what's going on, and they're very helpful. They did air conditioning repair work. They get an A rating.”

“They're very personable, and they are professional. We had them install an air conditioning and heating system in our house, and they service it two times per year, as scheduled. I think we picked them out of a Best Pick Reports book. I would grade the company as an A.”

“They're on time, and they're fine. They did the air conditioning, and they maintain it for me. Somebody told me about them, and that is how I found them. I would give them an A-.”

“I like that they're fast and usually give same-day service. They did air conditioning repair. I used them before for a different issue, too—for a prior experience. I'd grade them an A-.”

“They did what they said they were going to do. They put in an air conditioning system. They also did some plumbing work. I would recommend them to a friend. They're an A-grade company.”

“They're very thorough, and they're very straightforward in explaining things to you. A couple of times, I've had to call them back for minor issues. They replaced the furnace, they replaced my air conditioners, and they service them annually. They did both plumbing and heating and air works. They did water heaters—they changed those. I've used them for a number of years. I would definitely rate them as an A.”

“We use them for our air conditioning and for our plumbing. They're professional, and they're pretty much on time. The nice thing is that they'll keep working until they get it the right way. I chose them because of references. I'd probably give them an A-.”

“The guy from Abacus was very professional, and he got my A/C unit running. He knew his stuff backwards and forwards. I would recommend them to anyone, and if I have an issue again, I will call them over anyone else. He did a great job—A+++.”

“Abacus put in my air conditioner. They were extremely professional, and the guys were all experienced. I was very pleased with them; they did a great job. I would give them an A+ grade.”

“They're prompt and clean, and they take care of whatever you ask them to do. They did the ductwork for my air conditioning unit and heater, they replaced my air conditioner and my furnace, they completely redid all the water pipes in my house, and they put in a water filtration system. They earned an A+.”

“Abacus was quick and professional. They did plumbing and A/C work. I chose them because of their reliability—they're A+.”

“The young man that came out to fix our heating was very professional. He had the equipment on his truck to fix it, and he fixed it in no time at all. The problem was a safety feature—a fuse on the heating unit. If the furnace overheated, it would shut down. Abacus deserves an A+.”

“They did A/C work. I had a positive experience—everything was great.”

“Abacus replaced a vent motor, a blower motor, and a thermostat. It worked afterward, and I didn't have to call him back. I would give them an A.”

“Abacus did everything great. The lady on the phone was very nice, and I was impressed with the on-time arrival of the workers. They put on booties before they came in the house, and they didn't make a mess. They listened to what I had to say, and the work didn't take long at all. I'd give them an A+.”

“The people from Abacus were very professional. They installed a new heating and air conditioning system, and they also installed a new water heater. The workers were prompt and efficient. They've earned an A.”

“Abacus was very quick to get out here and get the job done. They changed out a circuit and fixed the air conditioning, and I have no complaints. They're an A-grade company.”

“The Abacus technician was very knowledgeable. They're A+.”

“Abacus Plumbing did work on my air conditioner. I was very impressed with the technicians. Their customer service was excellent. I would give them an A+.”

“Abacus Plumbing did their job as they were supposed to. The workers were very polite and very knowledgeable, and their work was high quality. The customer service was excellent, too. They cleaned up whatever they did. The last time they came out, we just had a regular routine checkup, and the time before that, they had to put something in our yard to replace something. They cleaned up and did a good job. I have been using them for two years, and I chose them over other companies because I thought they were the best. They get an A+.”

“We've been using Abacus Plumbing for the last four and a half years, since we moved to Houston. They're extremely professional and extremely timely. All of the servicemen that have come were very knowledgeable. I would give them an A+.”

“Abacus Plumbing did some work in a house that we sold. They were very good, and the quality of the work that they did was good. They replaced a switch on the air conditioner and a thermostat as well. I would use the company again, and I would tell a friend to use them. They were good. I'd give them an A+.”

“Abacus Plumbing did air conditioning service for me. I thought they did a really good job. They did what they said they'd do, and their service was good. They did a routine checkup and tune-up. They arrived within their time frame. I would give them an A+.”

“I think Abacus Plumbing had to replace some kind of drain hose for my air conditioning unit, and then they cleaned my drain lines out. The technician was knowledgeable and very friendly. They're quick and efficient, and the work was good. They did pretty good. I'll give them the A+.”

“Abacus Plumbing was on time and efficient. Everything's working great. I've had them out twice, and I've had no problems at all. They typically do repair work for me. I have been using this company for about a year. Everything they've done has had no problems, so I have no complaints. They're an A+.”

“Abacus Plumbing did A/C work. It was fine. They seemed professional, and the quality of the work was fine. Everything's held up just fine. I would give them an A+.”

“Abacus came in and thoroughly analyzed my situation. They were professionals. I would give the company an A+.”

“They were very timely, very efficient, and they know what they're doing. I'd give them an A+.”

“Abacus Plumbing was great. We also had them do our air conditioning. I have not had any problems with the work that they've done—everything's fine. I would definitely use them again, and I would definitely give them an A.”

“Abacus Plumbing did an air conditioning check for me. That was my first time using them. I would use them again. The guy was great—he did a good job. They did what they came to do, so I would give them an A.”

“They repaired the air conditioner. They were good at scheduling the appointment, and the gentleman who came to the house was very competent and knowledgeable—he just did a good job. I would say Abacus Plumbing gets an A.”

“Abacus Plumbing was on time. They did a tune-up on the air conditioners, and they took care of everything that needed to be done. I think this is the third time I've used them, and I have been using them for a little over a year. I would give this company an A.”

“Abacus Plumbing serviced our air conditioner. They were good at communicating what needed to be done, and then getting the work done in a timely fashion. This was my first occasion to use them, and I think I would use them again in the future if I had additional services that I might need. The initial customer service contact was good. I would give them an A.”

“They did a great job. My experience was great because they just came in, did what they needed to do, and they were finished. My air conditioner wasn't working, and the technicians were very helpful. The customer service was good. Everything's held up good. Abacus Plumbing gets an A.”

“I've used Abacus Plumbing before. It had something to do with the air conditioning motor. They're fine. I'd give them an A.”

“Abacus Plumbing did several things—plumbing, air conditioning, and all that stuff. They're always on time, and they always explain what they're doing and what they need to do along those lines. I would grade them an A.”

“I had air conditioning work done but not the plumbing. It was fine. My air was out and Abacus Plumbing came and fixed it. The quality of work was fine—it worked—and I would use the company again. They did fine. I have no complaints. A.”

“They were prompt in responding when I called for various services. They did a good job overall. We bought an older house, and Abacus Plumbing did some plumbing work and unclogged the drains. I've used them for other services, too. They replaced my air conditioning system and did some other remedial plumbing work to bring the house up to code. I haven't been using them for long at all—just since I moved to the area about four months ago. They're an A.”

“We had a little bit of A/C and plumbing work done by Abacus. It wasn't a whole lot. They've done some plumbing work for me, and they came and checked out my A/C for a maintenance check thing. My experience with them went very well, and I think they did very good work. So far, it's held up just fine. They finished in a reasonable amount of time—a lot faster than I thought they would have. I would certainly recommend them to someone else. They were an A.”

“Abacus Plumbing repaired an A/C unit and then did a checkup on it. They came out for the repair and then did the checkup, and that was it. The checkup was part of a year warranty thing or something. This is the company that I would contact if another need arose. I would give them an A.”

“I had a wonderful experience with Abacus Plumbing & Air Conditioning. Each time I've used them, it has been very, very good. They put in an air conditioning unit and a heater, and they put in a water heater and faucet. They're very professional, and the workers that have been out here have been nice and very helpful. They get an A+.”

“Abacus is a good company, and I'm really happy with them. I've used them for a handful of years now, and I'm pleased. Last time, they were here for air conditioning issues. Everything worked out well. They did a good job, and I'm very happy with it.”

“I think they're very good. The last time I used them, they went over my air conditioner and updated a few things on it. They're honest, and they're just good people. They gave me good advice. I'd give them an A+ grade.”

“I've had two encounters with Abacus—they've done plumbing and heating and air work. They just worked really hard. When they worked on my A/C, they didn't have a part on the truck. They went to three different hardware stores to try to buy an electrical switch that went on my A/C unit. And the stores were closed—it was Sunday night. So when they came back to the house, they looked at other solutions, and were able to accomplish something via plan B. So, when plan A didn't work, plan B worked, and I was able to sleep with A/C that night. They did what it took to get the job done. They're an A+.”

“We use them for both plumbing and heating and air. The biggest thing I like about Abacus is that they give me options, and they generally recommend repair that's nothing more than I need. My experience with other people that do work is that sometimes they tell you to replace the whole unit when all you need to do is to replace a part inside the unit to resolve the issue. They build a lot of trust. I'd say A+.”

“It was most definitely a positive experience. I appreciate the fact that they pay attention to what they are doing, and they do it right the first time. They do the work cleanly and pick up the trash. They installed two air conditioners, two heaters, new water softener, and a new water heater. I'd say they get an A+.”

“We had a good experience. We got two new water heaters and two new air conditioning units. They're very professional. They get an A+.”

“We're very pleased with Abacus. I really don't remember what they did, but they have done quite a bit of work in both categories, plumbing and heating and air. My husband is the one who has dealt with them, really. I just know he's really satisfied. It was a positive experience overall, and we're very satisfied with what they did. They deserve an A+.”

“Abacus is wonderful. My husband really likes them, and he always calls them because he has not had any issues with the work they've done. They've always been professional, and they've never had to come and redo a job. We've never had a complaint. I would give them an A+.”

“I haven't used them in quite a while—about seven or eight months—but in the past, everything has always gone very well. They did both plumbing and heating and air. They provide friendly service and very knowledgeable technicians, from what I've seen. I've never had to call them back. As a matter of fact, I've got to call them to schedule a service and come back. A+.”

“They were really professional. They boil it down to what needs to be done. They've come over and looked at my air conditioning and heating, and it has always been a positive experience. I'd give them an A.”

“Abacus has never let me down, and they're available whenever I need them. They are very professional. They did heating and air and plumbing for me. They got through quickly, and they answered all my questions. It's been a positive experience, with no outstanding issues. In fact, they even have in my file that I have a handicapped child, so if I don't have heat or air, they know that they have to be out here very quickly. They get an A+ in my book.”

“They did a good job, and we're pleased with the work. I think somebody came and checked the air, and it has to be Abacus because we wouldn't have called anybody else. I think everything is A-OK there. I would use them again and say they get an A+.”

“Everything went well with Abacus. They came to check our heater, and to make sure our A/C was working properly. It was a positive experience. They're very professional, and they wear things to cover their shoes when they're walking into our house. I thought that was very considerate. I would give them an A.”

“They did air conditioning work for us in the past. They fixed it, and everything was fine.”

“I used them, and they did a good job. They were very informative and told me everything that I needed to know. They explained the warranty where they come back and inspect the A/C or something, so every time I have a problem, I am going to call them. They did good work, and I liked them.”

“They just inspected the furnace. It went excellently. I liked that they're friendly and knowledgeable. It was the first time that I used them. I would use them again and recommend them. It was a positive experience. They're an A+.”

“I'm a repeat customer, and I think that the highest recommendation I could give them is my return request for services. Believe me, with all the plumbers and air conditioning people out there, if they were not excellent, they would not get repeat business from me. I'm very, very pleased with them. I'd give them an A.”

“Abacus was very efficient, and the job went well. They did some plumbing work, and then they did some air conditioning work. They were very polite and cleaned up after themselves. I have not had to call them back. It was a positive experience. I'd give them an A+.”

“Abacus serviced my air conditioning, and I had a positive experience. One thing, they actually answer the phone with a human being. It was someone who was clearly local, so there were no call center issues—just someone who was trying to help. They actually provided the service the same day or the next day. I think they actually offered to provide service that day, and I asked them to come the following day. The technician called before he came, exactly like they said he would. He was courteous and explained everything. He looked around, tried to figure out what the problem was, and offered me different price options. They seemed like a good firm. I'd give them an A+.”

“They deserve an A+. Everything worked out great. We had to call them because of an emergency—our A/C stopped working or our heat stopped working—and they came out very quickly, even though it was late in the day. They were very prompt. They were very professional, and they worked with us when we said we couldn't fix everything at once. It's been a positive experience.”

“We're pleased with Abacus so far. They worked on my heating and A/C. I also bought a plan to have them check my A/C and heating. They did have to cancel one appointment, but they gave me advanced notice, and we changed the appointment. Other than that, nothing negative comes to mind. I'd give them an A.”

“They did a good job, and I got a long-term service plan from them. It was a positive experience. I'd give them an A—they've been good.”

“I've been using Abacus for just about a year, and we've actually done a lot with them. They looked at a plumbing issue that I had and also inspected my heater. I'm a part of their Abacus Club, and with that, you get a yearly inspection of your air conditioning and heater units. The technicians come out when they're supposed to, and their employees are very good. They've been wonderful. They get an A+.”

“We always have a positive experience with Abacus. They get the job done the first time, they are always professional, and they're friendly. We call them each time we need them. We use them about once a year. We've used them just when we had breaks. We had an air conditioner condensation problem last time. We just like their service. I would give them an A.”

“My experiences have always been positive. I think Abacus Plumbing is a very respectful and punctual company. They've done heating and air. The professionalism sticks out to me. I also believe they get drug tested, if I'm not mistaken. I learned they're conservative, and I like that as well. They deserve an A+.”