Abacus Plumbing, Air Conditioning & Electrical
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Abacus Plumbing, Air Conditioning & Electrical has received 4.4 out of 5 stars based on 187 customer surveys.
5
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4
24
3
14
2
12
1
7
7th year as a Best Pick Call
"Honesty and integrity are hallmarks of the Abacus business philosophy and are the foundation upon which the company was founded. 'You Can Count On Us' 24/7, including weekends and holidays. We look forward to providing you with extraordinary service."

Alan O'Neill | CEO
Company Information
Services Offered
Abacus offers maintenance, repair, and installation of most HVAC brands. Abacus also provides indoor air quality solutions, ductwork cleaning and replacement, attic insulation, climate zoning, radiant barriers, and Wi-Fi thermostats with an emphasis on improving system efficiency. Abacus offers a biannual HVAC service plan called BAM!
Warranty
Abacus offers up to a ten-year parts-and-labor warranty on all full system installations.
Company History
Abacus was founded in 2003.
Distinctions
The company was awarded the Best of Readers' Choice Award by Living Magazine.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Address
4001 Kendrick Plaza Drive
Houston, TX 77032
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
TACLB00082488E

Compiled Score:

Abacus Plumbing, Air Conditioning & Electrical has received 4.4 out of 5 stars based on 187 customer surveys.
5
130
4
24
3
14
2
12
1
7
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/14/2019

“I would like to recognize Dan Darrow for his exceptional service.”

Review by
02/14/2019

“I like the way they inform the customer of when they are coming through text and email. They are generally always on time, even when I had an emergency they were able to get out on time. Also, all the technicians are professional.”

Review by
02/14/2019

“They're very good at communication, as far as explaining what needs to be done and why. They've improved significantly. They used to hit heavy with sales pitches when they were doing maintenance treatments, and they've improved considerably on that, and I appreciate that very much.”

Review by
02/14/2019

“They exceeded my expectations in overall service communication.”

Review by
02/13/2019

“Response time.”

Review by
02/12/2019

No review comments provided

Review by
02/12/2019

No review comments provided

Review by
02/12/2019

No review comments provided

Review by
02/12/2019

“Worst Service I have ever received!!!”

Review by
02/12/2019

No review comments provided

Review by
01/26/2019

No review comments provided

Review by
01/16/2019

“Abacus Plumbing, Air Conditioning & Electrical met or exceeded my expectations in all areas.”

Review by
01/09/2019

“Abacus Plumbing, Air Conditioning & Electrical is very good at what they do and they are dependable.”

Review by
01/08/2019

“Abacus Plumbing, Air Conditioning & Electrical exceeded my expectations in regards to a situation with our water heater. Aaron Duffey was wonderful; he was very helpful and knowledgeable. He came up with a solution that no one else communicated with us before,”

Review by
01/08/2019

“I was most satisfied with their professionalism and the quality of the final product.”

Review by
01/08/2019

“The gentleman that came out to do my heating inspection did not do an adequate job. In follow up, I only received one call back and I never heard back from them again.”

Review by
12/20/2018

No review comments provided

Review by
12/19/2018

“Abacus Plumbing, Air Conditioning & Electrical met and exceeded my expectations in all areas.”

Review by
12/11/2018

“I am satisfied because they have always have done a good job for us.”

Review by
12/11/2018

“I like that they have a program that they will come out and check your plumbing, electrical, and air conditioning and heating systems.”

Review by
12/11/2018

“They are very timely, explain things well and are very responsive.”

Review by
12/11/2018

No review comments provided

Review by
12/11/2018

“There are just very professional and they came on short notice.”

Review by
12/11/2018

No review comments provided

Review by
12/11/2018

No review comments provided

Review by
12/11/2018

No review comments provided

Review by
12/09/2018

No review comments provided

Review by
12/09/2018

No review comments provided

Review by
12/09/2018

No review comments provided

Review by
12/05/2018

“Abacus Plumbing, Air Conditioning, & Electrical exceeded my expectations because they were professional and on time.”

Review by
12/04/2018

No review comments provided

Review by
12/02/2018

No review comments provided

Review by
12/02/2018

No review comments provided

Review by
12/02/2018

No review comments provided

Review by
11/30/2018

No review comments provided

Review by
11/30/2018

No review comments provided

Review by
11/30/2018

“John Canales spent a lot of time with me trying to address and solve the issue I was having. He was also very knowledgeable and did everything he possibly could to help me.”

Review by
11/30/2018

“He was able to find filters which we did not even know we needed. He went above and beyond and put them in for us because we are not able to get up into the attic.”

Review by
11/30/2018

“They met my expectations with the workmanship itself, it was outstanding!”

Review by
11/30/2018

“They did not try to sell me anything and only did what needed to be done and were honest abut things that could wait until a later date.”

Review by
11/30/2018

No review comments provided

Review by
11/30/2018

No review comments provided

Review by
11/30/2018

“The areas in which Abacus Plumbing, Air Conditioning & Electrical exceeded my expectations was that they were very courteous and in general respectful of my property. I also feel like they're confident in work they do.”

Review by
11/30/2018

“They were too expensive and overpriced.”

Review by
11/28/2018

No review comments provided

Review by
11/28/2018

No review comments provided

Review by
11/28/2018

“Everything was fine.”

Review by
11/28/2018

No review comments provided

Review by
11/28/2018

“I am satisfied that the work is normally completed on the first visit.”

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

“The 2 men that came worked really hard. The young man that came to turn down the motor so it didn't make so much noise was very intelligent and knew exactly what he was doing and why. I was very impressed with him. The guy that came at the beginning for the AC told me I would need a new one. He was very nice and knowledgeable. I just don't like the way the switch their fees around after telling you one thing. The first set of guys come out and said one price and the second set that came out to do the project said a different price.”

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

No review comments provided

Review by
11/19/2018

“Very professional service personnel”

Review by
11/19/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“I would like to recognize their professionalism and knowledge of recommendations. Also, one of the technicians was very good with the follow up in the main office.”

Review by
10/04/2018

“The technician that came out did outstanding service. He came out in the middle of the night when my air conditioning went out. That's the thing I like about them; you don't have to wait until the sun comes up to call.”

Review by
10/04/2018

“The diligence of the last guy was great. He had to stop and go get a new part before the store closed. He went and got back. It was all done well.”

Review by
10/04/2018

“Usually, they have done well on follow up; however, with this case, they have not. I have had two people come out to look at problems and recommended things to the management. This is for warranty work. They haven't responded yet. In general, they stand before their work, but not this time. Usually, it takes 5-6 times to stand behind their work. Overall, I would give the company a 1-star rating. The technicians do try to follow up. The tune over is extremely high. They are all good technicians, and I have used them for five years now. With just the AC alone, they have come over 30 times. The completely installed a system, and they have followed up on that is 30 times now. The technicians leave the company quickly. I have had 6-7 technicians that are confident and good. I would request them for the next visit, and they no longer work there. That means the company isn't doing something right. Their sales tactic is to push sales when not needed. Sell something is the goal of the company. The company stands behind the warranty typically, and this only time they have failed. They don't have the confident people to make sure it is done. I would tell people to steer away from them.”

Review by
10/02/2018

“Electrical and Air Conditioning But electrical more than the air conditioning. If I had to rate them it would be electrical, then the AC, and then plumbing.”

Review by
09/27/2018

“Yah everyone is super nice I really like Isaac.”

Review by
09/26/2018

No review comments provided

Review by
09/26/2018

“Hemzeh was very professional and efficient.”

Review by
09/26/2018

“Took ownership and replaced the unit.”

Review by
09/26/2018

No review comments provided

Review by
09/26/2018

No review comments provided

Review by
09/24/2018

“We had several technicians out here, but the one that stood out most, his name was MC.”

Review by
09/24/2018

“They were great in the area of quality.”

Review by
09/24/2018

No review comments provided

Review by
09/24/2018

“The quote for the system was way expensive and other quotes came back for less than half the amount. A different company did the same job with the same warranty for $7000 less.”

Review by
09/22/2018

“Abacus Plumbing, Air Conditioning & Electrical was always on time, explained things thoroughly, and treated me with respect.”

Review by
09/21/2018

No review comments provided

Review by
09/21/2018

“They had the unit I needed in stock and were there the next day to install it.”

Review by
09/20/2018

No review comments provided

Review by
09/20/2018

“The information was excellent. He was good at what he did. He really explained the different parts and the different standards. He had a lot of information. If I had stayed in that home, I would have stayed with Abacus.”

Review by
09/20/2018

No review comments provided

Review by
06/21/2017

“I liked that they were friendly, on time. Alright. They've done A/C replacement and plumbing inspection.”

Review by
06/21/2017

“They were great. The men that came in were very professional, and they told me exactly what they were going to do, what door they were coming in, and when they were coming back. I mean, they told me everything I needed to know. I wasn't leery about any of them. They were professional. They knew what they were doing. They're great. I used them for my air conditioning, and they've done plumbing for me. I would rate the overall experience with an A+. When I was having air conditioning done, we had scheduled two or three appointments, and they would call and would tell me why they weren't going to be here because older people were having troubles with their air conditioners, and they felt like they needed to do older people first. I said no problem, that's just exactly what we need. I would highly recommend them to a friend.”

Review by
06/21/2017

“They did the job right. They did the plumbing on our kitchen sink, and they went into the attic and fixed the thing that puts the water through for the air conditioner. I was putting in a new sink, and they put the faucets in for me. I would grade the overall experience with a B. They could improve their services because they could have a lower price. That would be my only complaint. I would not recommend them to a friend because they are too expensive.”

Review by
06/14/2017

“They show up when they say they will, and they always let us know when they're on the way. And they're extremely reliable. They've done several jobs here. I don't remember what the most recent was. I've had them for plumbing and HVAC. I'd rate them as an A overall.”

Review by
06/14/2017

“I like their personality and their professionalism when they come in my house. They installed two different water heaters, installed a sink, and repaired a gas leak in my fireplace. Abacus earned an A+. I would highly recommend them.”

Review by
06/14/2017

“I liked the quality of their repairs, and the knowledge of their technicians and their promptness and scheduling. They have done routine heating and air conditioning work. I would grade the overall experience with an A. I would highly recommend Abacus.”

Review by
06/14/2017

“No complaints so far. They did plumbing work So everything went great. The work was A+. Everything was good, excellent. I would recommend them, and have recommended them. My brother is a regular customer with them.”

Review by
06/14/2017

“They were efficient. They were on time and the price was right. I have no complaints. They installed a new hot water heater up in the attic. I would give the experience an A+. I would highly recommend them.”

Review by
06/14/2017

“They were informative and very nice. They checked the water heater. I was selling my home, making sure everything is in working order. Abacus gets an A+. I would highly recommend them.”

Review by
06/14/2017

“They were nice. They did some work on the hot water heater. I'd give them an A+. The guy did the work. He was timely, he was efficient, he was kind, nice guy, respectful.”

Review by
06/14/2017

“They were just pretty efficient and knowledgeable. They worked on the hot water heater. I would give the overall experience an A. I would highly recommend Abacus.”

Review by
06/14/2017

“They are there when they say, and they do what they say they're going to do. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
06/14/2017

“They showed up on time, did a pretty good job. Fair price. Friendly technicians. They did the A/C and plumbing for me. I'd give them an A+ overall.”

Review by
06/14/2017

“Abacus did a good job. They worked on my A/C unit. They were A+. No complaints overall about the work they did. I would highly recommend them.”

Review by
06/14/2017

“They were on time, very professional and did an excellent job. They worked on my A/C. They earned an A+. I would highly recommend them.”

Review by
06/14/2017

“He was very efficient. He came and did what he had to do. I'd give them an A overall. I think they're kind of pricey.”

Review by
06/14/2017

“Nothing stood out. They did the air conditioning. I'd give them a C overall. I didn't see something that would make me go back to them again. But I didn't see any problems.”

Review by
06/13/2017

“I would say Abacus went above and beyond expectations to complete the work. They did a whole A/C replacement, including duct work. I think I'll give them an A+ overall.”

Review by
06/13/2017

“They were quick, quiet, everything's working so far. Everything's good. They replaced two old hot water heaters. I would rate the overall experience as an A+. I would recommend them.”

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