Abacus Plumbing, Air Conditioning & Electrical
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Abacus Plumbing, Air Conditioning & Electrical has received 4.5 out of 5 stars based on 130 customer surveys conducted through GuildQuality.
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100
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7
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12
2
5
1
6
1st year as a Best Pick Call
"Honesty and integrity are hallmarks of the Abacus business philosophy and are the foundation upon which the company was founded. 'You Can Count On Us' 24/7, including weekends and holidays. We look forward to providing you with extraordinary service."

Alan O'Neill | CEO
Company Information
Services Offered
Abacus offers maintenance, repair, and installation of most HVAC brands. Abacus also provides indoor air quality solutions, ductwork cleaning and replacement, attic insulation, climate zoning, radiant barriers, and Wi-Fi thermostats with an emphasis on improving system efficiency. Abacus offers a biannual HVAC service plan called BAM!
Warranty
Abacus offers a lifetime warranty on select HVAC systems, a one-year parts-and-labor warranty on repairs that increases to two years for members, and a 100 percent satisfaction guarantee on all work.
Company History
Abacus was founded in 2003.
Distinctions
The company was awarded the Best of Readers' Choice Award by Living Magazine.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Austin, Leander, Pflugerville, Spicewood, Austin, Cedar Park, Georgetown, Hutto, Leander, Liberty Hill, Round Rock
Address
2105 Denton Drive
Austin, TX 78758
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
TACLB00082488E

Compiled Score:

Abacus Plumbing, Air Conditioning & Electrical has received 4.5 out of 5 stars based on 130 customer surveys conducted through GuildQuality.
5
100
4
7
3
12
2
5
1
6
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/12/2021

“We were satisfied with the work.”

Review by
07/20/2021

“I was most satisfied with their knowledge of what they were doing.”

Review by
07/20/2021

“I would like to recognize the person that did the service and his manager, Leonard Rogers for exceptional service!”

Review by
07/20/2021

No review comments provided

Review by
06/28/2021

“Technicians are very knowledgeable, thorough and polite in answering my questions. I am also kept well informed who will arrive and when.”

Review by
06/28/2021

No review comments provided

Review by
06/27/2021

No review comments provided

Review by
06/27/2021

No review comments provided

Review by
06/27/2021

No review comments provided

Review by
06/24/2021

“They met/exceeded expectations in all areas.”

Review by
06/24/2021

“They did what they said they were going to do.”

Review by
06/24/2021

“The quickness of the solution and the response met my expectations.”

Review by
06/24/2021

“I would like to recognize the technician for his exceptional service! He kept us in the loop, let us know what was going on during the repair, was professional, and followed COVID-19 protocols. He nailed it out of the park!”

Review by
06/24/2021

No review comments provided

Review by
06/24/2021

“I have had a lot of trouble with the AC in my home for 15 years. I have had it replaced for the third time now. This is finally the way the AC is supposed to work. They did a very professional job. They left everything clean upon leaving. I wouldn't want to go with anyone else now. I have had trouble with several HVAC companies. This is the first one I am overly satisfied with in all aspects.”

Review by
06/24/2021

“The technician that came out was very good.”

Review by
06/24/2021

“I needed them out right away and they were able to come, so they met/exceeded my expectations with their timeliness.”

Review by
06/23/2021

“The service was done long ago, I can't remember that young man's name, but he did a great job.”

Review by
06/23/2021

“They are responsive. They got it done fast.”

Review by
06/23/2021

“I would like to recognize Chris for his exceptional service.”

Review by
06/22/2021

“Each one.”

Review by
06/21/2021

“Annual maintenance was being done.”

Review by
06/20/2021

“Very dependable service with a friendly support staff.”

Review by
06/19/2021

“I would like to recognize Ryan Finn.”

Review by
06/11/2021

No review comments provided

Review by
06/11/2021

No review comments provided

Review by
06/11/2021

No review comments provided

Review by
06/11/2021

“The last service we had on out AC - we were not quoted a price before they changed out the broken part and the cost was about $600. I later that day searched for the part - that took the gentleman 15 minutes to replace - and the part was found at several stores for $35. We felt completely ripped off!! Which was disappointing considering the prior service we had received had been decent!! We will never use them again.”

Review by
06/09/2021

“I have a service contract with Abacus for electrical as well as plumbing. I had requested a service call but no one came out”

Review by
06/09/2021

No review comments provided

Review by
06/08/2021

No review comments provided

Review by
06/08/2021

“Abacus employees are always professional and knowledgeable. I have been very happy with their work!”

Review by
06/08/2021

No review comments provided

Review by
06/08/2021

“The quality of time done and the amount of time to complete the jobs were outstanding.”

Review by
06/08/2021

No review comments provided

Review by
06/08/2021

“Honesty and Reliability.... As long as they stay that way and don't try to sell me on something I really don't really need. People can't afford things that are not necessary so they shouldn't be led to believe they need something when they don't. I understand that you need to try to upsale to keep your business but please just suggest it... don't make someone feel like it is something they have to do.”

Review by
06/08/2021

“AC repair - very high cost. Water heater replacement - quote was very high. AC replacement quote request - 2 days for a representative to contact me - not acceptable.”

Review by
06/08/2021

“I feel I was overcharged for a capacitor replacement. $800 is too much since it is a $25 item and since it took only a few minutes to replace . Also, the technician was trying to sell me a new unit for $11,500, then changed the price to $9,500, then again to $9,000.”

Review by
06/08/2021

No review comments provided

Review by
07/19/2020

“Professionalism, cleanliness, and swiftness is service”

Review by
07/18/2020

No review comments provided

Review by
07/18/2020

“I appreciate the service, but I dislike unnecessary recommendations.”

Review by
07/18/2020

No review comments provided

Review by
07/18/2020

No review comments provided

Review by
07/12/2020

No review comments provided

Review by
07/09/2020

“They exceeded my expectations.”

Review by
07/07/2020

“They are prompt and professional. They are just a little pricey.”

Review by
07/07/2020

“Everyone that has come out and done work for us has been excellent. They are exceptional.”

Review by
07/07/2020

“They met my expectations as far as their cleanliness and getting the job done right the first time. They were also very professional.”

Review by
07/07/2020

“I like the Abacus' service. They are really good for emergencies because they have hours of service available. They are a little pricey.”

Review by
07/07/2020

“I highly recommend them to all of my friends. I am happy that they come every year to do the check-up. They catch things early. The guys are amazing and friendly.”

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

“Henry was really nice. He was great. He kept me updated on the project.”

Review by
07/07/2020

“The quality of the product and the warranty meets my expectations.”

Review by
07/07/2020

“They were professional and courteous.”

Review by
07/07/2020

“There were none.”

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

“John Canales”

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

“Charged me $500 to replace a $20 capacitor, then tried to sell me a $13,000 new AC - why would I recommend this to anyone?”

Review by
06/27/2020

No review comments provided

Review by
06/26/2020

No review comments provided

Review by
06/26/2020

No review comments provided

Review by
06/26/2020

No review comments provided

Review by
06/26/2020

No review comments provided

Review by
06/26/2020

“I purchased the seasonal check up for air/heating system. They came out initially when I had an issues which the technician fixed right away, $3000 later. When it was time for them to do the winter season check, they called to make an appt. I wasn't available at the time, I called back left several messages and never received the winter check up. I'm sure they charge me soon for the summer check as well.”

Review by
06/25/2020

No review comments provided

Review by
06/24/2020

No review comments provided

Review by
06/24/2020

No review comments provided

Review by
06/24/2020

No review comments provided

Review by
06/24/2020

“Timeliness, availability”

Review by
06/24/2020

No review comments provided

Review by
08/22/2019

“The installer was great!”

Review by
08/22/2019

“They are always very professional and courteous.”

Review by
07/25/2019

“I was satisfied with the quality of the service. The things they did they did correctly. They just have a really high opinion of themselves.”

Review by
07/24/2019

“I would like to recognize the technician that came.”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“I would like to recognize Bob Connolly for his exceptional service.”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“The first time went well. The second time, it seemed like they sent someone who wasn't as educated on what he was doing. He forgot his own ladder.”

Review by
07/24/2019

“The technician said that everything needed to be replaced but another company told me after that that everything was fine. The price was entirely too high.”

Review by
07/23/2019

“I would like to recognize Randy for the plumbing and I generally like all of them.”

Review by
06/21/2019

No review comments provided

Review by
06/18/2019

“Carlos Delgado”

Review by
06/17/2019

“Very professional!”

Review by
06/17/2019

No review comments provided

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

“They met or exceeded my expectations with the quality and speed and efficiency.”

Review by
06/12/2019

“The guys that came out were really good. There were two guys that came out, they were helpful and knowledgeable, but I don't remember their names.”

Review by
06/12/2019

“Great company.”

Review by
06/12/2019

“They're always professional, on time, and they keep me on top of maintenance.”

Review by
06/12/2019

“They were very professional, through, and patient when answering my questions.”

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