Window Genie
2nd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Window Genie has received 4.6 out of 5 stars based on 136 customer surveys.
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2nd year as a Best Pick Call
"Window Genie's commitment to customer satisfaction and professionalism is what sets us apart from the competition. With over 50 percent of our business coming from repeat customers, we have earned the trust of homeowners across Atlanta. Estimates are always free, and our services are more affordable than you think."

David Flax | Owner
Company Information
Services Offered
Window Genie provides residential and commercial interior and exterior window cleaning and pressure washing services. The company also offers cleaning services for gutters, light fixtures, chandeliers, window screens, ceiling fans, and mirrors. Additionally, Window Genie performs window tinting and holiday lighting.
Warranty
The company offers a streak-free guarantee on window cleaning services.
Company History
The national company was founded in 1994, and the local, family-owned-and-operated franchise opened in 2010.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
Window Genie carries 3M Envision, Huper Optik, and SunTek window films as well as a wide variety of decorative films.
Areas Served
Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
995 Mansell Road Suite D
Roswell, GA 30076
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Window Genie has received 4.6 out of 5 stars based on 136 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/12/2017

No review comments provided

Review by
10/08/2017

No review comments provided

Review by
10/08/2017

“My house is so beautiful with all the sunlight coming through clean windows. What a difference!!”

Review by
10/07/2017

No review comments provided

Review by
10/07/2017

No review comments provided

Review by
10/07/2017

“I have used Window Genie twice and have been very pleased with the ease of appointment setting, punctuality of the workers, and service quality both times. I look forward to calling them again.”

Review by
10/03/2017

“Pricey, used Groupon and found it was barely applicable. Phone contact was a bit acerbic, not very customer friendly.”

Review by
10/03/2017

“They were on time, did a good job and it was a great price. We recommended them to our neighbors. Would use again.”

Review by
10/03/2017

No review comments provided

Review by
10/03/2017

No review comments provided

Review by
10/03/2017

“They did a great job. Wish they had cleaned window sill. I should have asked them.”

Review by
10/03/2017

“My family and I are very pleased with the excellent work and professionalism.”

Review by
09/29/2017

No review comments provided

Review by
09/29/2017

No review comments provided

Review by
09/29/2017

No review comments provided

Review by
09/29/2017

No review comments provided

Review by
09/29/2017

No review comments provided

Review by
09/29/2017

“They left puddles of dirty droplets underneath a lot of the windows. I took pictures of it. I believe the topic of removing and cleaning the screens was discussed on a phone call when I made the appt. However, when the guys came they never asked about it prior to starting cleaning. So, they didn't do them. It was a bit of a challenge to get them to do it after they finished cleaning the windows. The pools of dirty water were inexcusable. Their reason for not cleaning the screens was that it's not included in the Groupon deal and you have to ask for it. That was my first time using Groupon and my first time working with Window Genie, so how was I to know. It's like Groupon customers have leprosy or something.”

Review by
09/29/2017

“We used them twice to clean our windows. The first time, the guys did not wipe the dirty water off the sills inside. The second time they did, which made all the difference in the world! This should be done every time”

Review by
12/20/2016

“It was a horrible experience, and I would never use them again. They were very sloppy in the work that was done. The dirty water was on the window sill, and one of the screens was bent. I was running around cleaning up after them the entire time. I would grade them a D.”

Review by
12/20/2016

“They did some window cleaning for me. They cleaned the outside of my windows and the inside of one of my large windows. I thought they did a wonderful job, and they were nice gentlemen. I would rate them A+.”

Review by
12/20/2016

“I think they did a good job. The windows are clean. They came in, and you can tell they did the job that they said they were going to do. The only issue I had was the window count, but we got through that.”

Review by
12/20/2016

“They cleaned windows inside and out, and they did an excellent job. They were very good in the house and outside. They’re cordial, they’re thorough, and they did excellent work. I would grade them an A+.”

Review by
12/20/2016

“Everything was good. They did some power washing once, and then they came and did some windows. I didn't have any negative experiences because they did a good job on the windows. I’d rate them A.”

Review by
12/20/2016

“They did window cleaning for me. They were very professional, they were timely, and they were in and out. They cleaned up after themselves. They were efficient, friendly, represented their company very well, and met my needs. They get an A+ because I had no problems with these guys. I’ve recommended them, and the people have worked with them.”

Review by
12/20/2016

“I have in the past had a positive experience but not this time. They were cleaning inside and outside windows, and I had three people show up. I had one person in the basement, the person on the main floor did not even wipe the window, and the other two floors were fine. I would grade them a C.”

Review by
12/20/2016

“They were good. They cleaned the outside windows most recently, but we've used them in the past, and they cleaned up inside and out. They’ve also cleaned some chandeliers and done other work for us. I would grade them an A+. I recommended them to other friends, and they have used them.”

Review by
12/20/2016

“They cleaned our windows for the whole house, inside and out, and they also power washed the whole house. I thought they did a really good job. They were professional, and my windows were very clean, so I have no complaints. I would grade them an A.”

Review by
12/20/2016

“They did the outside of my windows, but I don’t know if it was all of them. I've had them do my windows on the outside, and they did a good job. They were real nice and everything. I would grade them a B or B- because of that situation.”

Review by
12/20/2016

“They cleaned the windows inside and out. They came when they said they were going to come, did it quickly, and did a good job. I would rate them A+. I would have them come again, and that was the second time I had them come here.”

Review by
12/20/2016

“They were fabulous, showed up on time, and did everything they were supposed to do. They broke a window, but they fixed it. They did window cleaning and gutter cleaning. I would grade them an A. I’ve recommended them to others.”

Review by
12/20/2016

“They were doing my windows, and they didn't even look clean. And they got here late, and I had to go to work when they were doing the front windows, which looked OK. And they were doing the back windows and I think they might have done some of them, because they put my screens on backwards—without the tabs so I could adjust my screen. They didn't put all four corners in and I had to get somebody else to get a ladder and put the screens in my windows right. And the windows on the side of my house were never done. And I called them back to see if they did it, and the guy said he told him to go over there and do it, and he said he did. It was definitely a negative experience, and I will never use them again. I would grade them a D.”

Review by
12/20/2016

“They did a great job. They did window cleaning, they were very thorough, and they didn't get anything on the walls or around the windows. They contained the cleaning to the windows, and they did inside and outside. They also pressure washed the house, and they did a nice job on that. They were complete and got all the nooks and crannies. They were very polite and personable. They get an A+.”

Review by
12/20/2016

“I had a very negative experience. They pressure washed my full house and driveway. I paid them whatever they asked and when I went two weeks after because I was not there and the gutter, the front and back is not clean at all. And they said they cannot take it out. They did the driveway pretty good, but the gutters are very dirty. I have to get somebody to do it. I would grade them a D.”

Review by
12/20/2016

“They've done a lot for me at my home and office. They've done window cleaning at both places, gutter cleaning at home, and pressure washing at both places. They’re just really responsive, and they do a great job. I’ve had other gutter cleaners who have left stuff on the ground, but you can hardly tell they've been there. I would grade them an A+. I can't say anything negative.”

Review by
12/20/2016

“I was having a roof put on my house and I had to cancel a couple of times. And the two girls in the office were quite nasty. I was going to have the windows done and the pressure washing of the driveway. As it turns out I wasn't happy so I wasn't going to get the windows done. But I needed to get the patio done. And I did get that done. They only sent one man and I don't think he was too happy either. I will not use them again. I had used them for several years but those women in the office didn't need to call me and talk to me that kind of way. The quality of work was fine and the punctuality was fine. Cleanliness and expertise were good too.”

Review by
12/20/2016

“They did window cleaning, and I had no complaints. They were in and out in a short amount of time—they were quick.”

Review by
12/20/2016

“They cleaned windows. The guys were very thorough, very pleasant, and professional. I would grade them an A+.”

Review by
12/20/2016

“They cleaned my windows. They were professional, friendly, easy, and did what they said they were going to do. They’re an A-grade company.”

Review by
12/20/2016

“Everything was fine. They got the job done and left. I would grade them a B. Their customer service was good. They missed a few things.”

Review by
12/20/2016

“He cleaned my driveway. He came on time, he was courteous and timely, and that’s just what you want. I would grade them an A.”

Review by
12/20/2016

“They cleaned all the windows and gutters, and we had six windows. They were professional, did exactly what they quoted, and did exactly what they said. I would grade them an A+.”

Review by
12/20/2016

“They were cleaning the upstairs windows. He was prompt, professional, and courteous, and he did a fantastic job. I would grade them an A+, and I’ve been recommending them.”

Review by
12/20/2016

“They did a couple of things for us. They power washed my driveway and did my deck. They were very thorough and did a good job, so I would use them again. They did A+ work.”

Review by
12/20/2016

“They did a good job window cleaning, and they also replaced a couple of windows. I liked that they did what they said they would do. They did a good job for me.”

Review by
12/20/2016

“They cleaned all my windows, outside and inside. I liked their professionalism, the time that they took to do the service, and the end product. They’re A+.”

Review by
12/20/2016

“They cleaned all the windows in the house. They were quick and cleaned up after themselves. I would grade them an A+ because it was very, very good.”

Review by
12/20/2016

“They power washed my driveway. I liked that they were on time and charged what they said they were going to charge. I would grade them an A+.”

Review by
12/20/2016

“They were cleaning my windows. The guy that came out was very friendly and nice. I would grade them an A.”

Review by
12/20/2016

“They washed the windows and did a good job inside and out. They’re an A+, and I’ve already recommended them.”

Review by
12/15/2016

“We had a good experience with them. They did a good job for us and basically cleaned all of the windows on the inside and the outside of our house. It was the professionalism of the staff and the quality of the work that made it a good experience. They get an A. I'm likely to recommend them to friends and colleagues.”

Review by
12/15/2016

“They tinted and cleaned all the windows. I liked the promptness in their service and their quality of work. They get an A.”

Review by
12/15/2016

“They did window tinting and window washing. I didn't have a good experience. They did the job and they got it done, but they didn't cover all of my floors and carpets when they installed the window tinting, so everything is splat. And they didn't clean up after that. I give them a C+.”

Review by
12/06/2016

“They did my windows—cleaned them inside and outside—and then my gutters. I called and I gave them a time window that I was really hoping they could fit in. They got the guys there, and we were surprised. The guys got there, got done, and it was perfect. They really went above and beyond, actually, to make that happen. They deserve an A+.”

Review by
12/06/2016

“They were extremely thorough, communicated everything that they thought needed to be done, and then did it right away. They cleaned the inside and outside of my windows, and they pressure washed our deck. They deserve an A+.”

Review by
12/06/2016

“They did a crappy job and they tore a lot of my screens. I would give them a C. They were very nice on the phone, but I never got my screen back. They said they'd replace it and I never got it back. This has been a while. I don't even remember if they were late or not.”

Review by
12/06/2016

“I've been looking for a piece of jewelry that went missing at about that time. They did window cleaning in every room. They were very efficient and equipped, and I would say they get an A for that, but until I find that jewelry, I'm not sure I can recommend them.”

Review by
12/06/2016

“They were cleaning my windows on the inside and the outside. They were supposed to be here between 1: PM and 4: PM, but they showed up at 5:15 PM. We waited here all day. They got stuck on a previous job—the man wanted more done once they got there—but no one called to say, ‘We’re coming late,’ or, ‘We’re going to be very late today.’ It would have been nice if someone had called, and we could have maybe rescheduled it another time and then had our time free, but the work itself was good. I give them a B. Their cleanliness was very nice.”

Review by
12/06/2016

“They pressure washed the outside of my house and cleaned my windows inside and out. They didn't get all my window screens out when they pressure washed it, so some of them got real messed up or bent from trying to take them out and put them back in. They did not close my windows, so actually a couple of my windows had fallen out of the panels. Then when they cleaned them, the black streaks had actually ruined my paint. So I have black strips all under my windows that have wiped off that now have missing paint. I would give them a C.”

Review by
12/06/2016

“I'm not one to ever complain, but I did not have a positive experience with them. I thought that they came and they'd been smoking marijuana before they came to the house. That just seems unprofessional. I work out in the workplace, and I know that when they're reeking, that means that they were smoking before they came over. I actually called them about it, because I just thought that I had the guy up on my roof cleaning my gutters and I've used them before and I just wouldn't use them again. I actually saw the same guy in the truck the other day in town. Again, I'm not anyone to complain, although, especially that kind of work, when you're up on someone's roof and stuff - it was like ten in the morning, for crying out loud. They did the gutter and they cleaned my windows. The guy that was inside was very, very nice. I'm not saying they weren't friendly and all, but I just think that they need to be not allowed to do that. I say they get a D. He broke a thing off my blind and it was down in my bushes. The cord was pulled apart so you couldn't put it up or down, and it was in the bushes outside, so that means when that bathroom window was open, it just dropped down. Again, I don't know if other people would complain about it or not, but I work in people's homes as an artist and I would never do anything like that. I wouldn't recommend them.”

Review by
12/06/2016

“Their work was very good. They were cleaning the exterior windows. They also did some gutter work, checked on the roof, and lastly, we had them come in and do some window tinting for us. Initially, we had a situation where we had some blinds on an upper floor because we had an overlook balcony, and unfortunately, there was no way for us to adjust the blinds or remove them so they could get to them. They were not only kind enough to work around them, but they also figured out why we couldn't work them. They were apparently remote controlled, and the former owners didn't keep the remote. They were kind enough to identify it, work around it, and even then, when we were done, position it to a good permanent setting that would work with what we were trying to do so we didn't have to go through that again. They went above and beyond their requirements. I was impressed with that. They get an A from me.”

Review by
12/06/2016

“They did the windows. I thought the guy that was here seemed very rushed. I liked him, but he was not really patient if I was asking questions or checking his work. It wasn’t in a bad way or in a horrible way, but I just felt like I was imposing trying to communicate with him. Maybe he was just super busy—I don't know. Not to say he did a bad job or anything, but he was with a helper that had a lot less experience, and they missed a window, so I had to call them back. They did come back and take care of the window, but the boy that was with him didn't tell the guy that he couldn't get the window open, or something like that. They took care of it. I’d give them a B. I probably wouldn't recommend them. I don't know anyone to recommend them to.”

Review by
12/06/2016

“They did a great job. In fact, I took his name so that if I ever have need for my windows to be washed again on the outside, I'll call and ask for him. They were washing and scraping the paint off the windows on the outside. He did a great job, he had a great attitude, and he worked steadily and got the job done. He was quite respectful and pleasant. I just liked him. He did a good job. They get an A+.”

Review by
12/06/2016

“They cleaned my windows and gutters. They were very professional. It was a good experience. They deserve an A+.”

Review by
12/06/2016

“They did gutter cleaning, and they were really good, so I liked everything. Everything was really great. They deserve an A+.”

Review by
12/06/2016

“They did window cleaning, and they were able to do the high windows, which not everybody can reach. They get an A+ from me.”

Review by
12/06/2016

“They did window cleaning. They did excellent work, and I would recommend them. We'll have them out again once the weather changes.”

Review by
12/06/2016

“They were cleaning windows. They set up when they said they would and did a good job. They get an A, and I would recommend them.”

Review by
12/06/2016

“They did the gutters and the windows. I didn't think that they did a very thorough job, but they got the job done, I guess. They get a B.”

Review by
12/06/2016

“They cleaned my windows. They did a fine job. I would give them an A, though I had some windows after they left that looked pretty streaked.”

Review by
12/06/2016

“They washed the windows on the outside of the house and power washed my driveway. They were prompt, reliable, and easy to work with. They get an A from me.”

Review by
12/06/2016

“They were window cleaning. The folks were courteous, they were clean, they cleaned up after themselves, and they showed up on time. They earned an A.”

Review by
12/06/2016

“They did interior and exterior windows, gutter cleaning, and then they did pressure washing. They did everything. They were thorough, clean, and neat. I’d give them an A+.”

Review by
12/06/2016

“They’re very nice. They cleaned the gutter and power washed the outside of the house. Generally speaking, they were good and professional. I think I would give them an A+.”

Review by
12/06/2016

“They did gutter cleaning and window cleaning. They came out quickly and seemed very professional. I would give them an A. I would recommend them, and I've used them several times.”

Review by
12/06/2016

“They were cleaning the windows. They had a crew of four people and they were really very fast, very efficient, and friendly. They get an A. I think they knew what they were doing.”

Review by
12/06/2016

“They were doing window cleaning. Several windows were scratched. They've had a third party out to look at getting them repaired, but I haven't heard a resolution. I give them a D.”

Review by
12/06/2016

“They did gutter cleaning and power washing. They responded well, on time, and showed up. I give them a B.”

Review by
12/06/2016

“They did the windows. They cleaned the outside, did their job, did it quickly, and left. I'd give them an A.”

Review by
12/06/2016

“They cleaned the outside of the windows and the window traps. Everything was fine. They get an A.”

Review by
12/06/2016

“Window Genie did two jobs. They cleaned the windows and did pressure washing. I’d give them an A overall.”

Review by
12/06/2016

“They cleaned my windows and my screens. They were quick and honest. They did A+ work.”

Review by
12/06/2016

“They did gutter cleaning and window cleaning. They were quick and efficient. I give them a B+.”

Review by
12/06/2016

“They did my windows. They were just cleaning it, in and out, and they did A work.”

Review by
12/06/2016

“They cleaned my windows and my gutters a few months ago. They’d get an A+.”

Review by
12/06/2016

“They did window washing. They did a good job, and I have zero complaints.”

Review by
12/06/2016

“They cleaned the gutters and cleaned the windows, and it was A work.”

Review by
12/06/2016

“They did windows and gutters on the exterior. I give them an A.”

Review by
12/06/2016

“They get an A for the gutter and window cleaning they did.”

Review by
12/06/2016

“They did window cleaning. They get an A+ from me.”

Review by
12/06/2016

“They cleaned windows. I'd give them an A.”

Review by
12/06/2016

“They did a good job. They get an A.”

Review by
12/06/2016

“They did window cleaning. I would give them a B.”

Review by
12/05/2016

“He did a good job, so I’d give them an A grade.”

Review by
12/05/2016

“I had a positive experience with Window Genie.”

Review by
12/05/2016

“I had a positive experience with Window Genie.”

Review by
12/05/2016

“I had a positive experience with Window Genie.”

Review by
12/05/2016

“I had zero complaints about the work they did.”

Review by
12/05/2016

“I have no complaints at all about their work.”

Review by
12/05/2016

“We had a very positive experience with them.”

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