Castle Windows
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Castle Windows has received 4.5 out of 5 stars based on 441 customer surveys.
5
313
4
62
3
34
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31
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1
6th year as a Best Pick Call
"Replacing your home's windows with high-performance Castle Windows is one of the wisest home improvement investments you'll ever make. Our windows are a reflection of our dedication and commitment to excellence. For over 35 years, we have been designing top-quality, custom-made windows to fit your home."

Chris Cardillo | President
Company Information
Services Offered
Castle Windows offers a wide range of custom-made replacement windows and doors for residential customers. The company also provides roofing and siding services.
Services Not Offered
Castle Windows does not provide repair services.
Minimum Job
The company requires a four-window minimum.
Warranty
Castle Windows offers a transferable lifetime warranty on its windows.
Company History
Castle Windows is a local, family-owned-and-operated company that was founded in 1977.
Distinctions
The company was ranked on Qualified Remodeler's Top 500 list in 2012, 2013, and 2014. Castle Windows is also an EPA Lead-Safe Certified Firm.
Licenses
PA022931
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield

Compiled Score:

Castle Windows has received 4.5 out of 5 stars based on 441 customer surveys.
5
313
4
62
3
34
2
31
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/28/2017

“They did excellent work. There was a problem, but it got resolved. They have done window and door replacement. I would grade the experience with an A+. I would very likely recommend them.”

Review by
08/28/2017

“Quick service. They replaced windows for me. They deserve an A+.”

Review by
08/23/2017

“They were on time and they cleaned up after themselves. They replaced windows and one door. I'd give them a B because I had quite a few windows and the door, and I had another property I wanted it done, and they wouldn't work because they needed at least three windows to do the work. I thought that was kind of sad. But other than that, it was a B.”

Review by
08/23/2017

“I liked that they were quick, clean, and did good work. Windows, did a whole first floor. Ten of them. I'd give them a B grade. They didn't clean up too good afterward.”

Review by
08/23/2017

“They came when they were supposed to. They helped me financially when nobody else was willing to help me out financially. I'm going to be going with them with anything that I need done in the house. I think he replaced the windows. I'd give them an A+. Whatever had to be done was done. I had a window that had to be replaced, and the guy came when he was supposed to. And after a truck accident, they replaced some metal things around my window on the back part of the house, and they didn't charge me anything extra. They said that when they were going to be here, they were here, which is very unusual. They did clean up after themselves. The guy said it was done the way it was supposed to be. I would recommend them to a friend, definitely. I'd give them an 11 or 12 if I could.”

Review by
08/23/2017

“It took them longer than I thought and what they told me. They sent one fellow out that did the molding all wrong and they had to redo it. That should have been known since they have been in the business for so long. But they were nice guys; after everything, all said and done, they did a very good job. They replaced windows for me. I think it was a little too much, as far as I am concerned, money-wise. I would grade the overall experience with an A-. Expertise—I really don't know, other than they should have done better in bringing cover sheets for floors and everything else. What they came to do, they did and they did it well. I would likely recommend them to a friend.”

Review by
08/23/2017

“They replaced all the windows in the basement and on the first floor. The only thing is the one window, in a terrible storm, sounded like it was leaking, but I couldn't find any water, but it sounded like it was leaking. I would grade the overall experience with an A+. I would highly recommend them to a friend, and I have already recommended them.”

Review by
08/23/2017

“They were on time, everything came in, they were very professional, they did a great job with the replacements. They were clean, neat, and on time. I was happy. I would give them an A+ overall. I couldn't have been happier.”

Review by
08/23/2017

“I liked everyone I dealt with, actually, from the sales guy to the installation. It went smooth. It was a good experience. They replaced windows for me. I'd give them an A+.”

Review by
08/23/2017

“Their work was fine. No problems. Very responsive. If I ever needed anything, they were very responsive. They did mostly windows and one sliding door for me.”

Review by
08/09/2017

No review comments provided

Review by
08/09/2017

“Professional, cleanup crew was excellent, price was good. They put in about 15 or 16 windows. They just installed windows. I would grade the overall experience with an A. I would be extremely likely to recommend them.”

Review by
08/09/2017

“They were efficient, they worked well, and they worked quickly. Just happy with the windows. They installed windows in my whole house. I would say they get an A+. I would be extremely likely to recommend them.”

Review by
08/09/2017

“I had no problems at all. They're fine. I just had one room done. I think they're very good and I would give them an A.”

Review by
08/08/2017

“There are problems with the frames on all the windows they installed. The frames were messed up but they admitted that they're cracked, and they're giving me replacements. They're not installed yet. It's going to be four to six weeks, so we'll see how the process goes. Right now, I'd give them a C. It all depends on how they finally perform on fixing their problem.”

Review by
08/08/2017

“We have some issues with the windows, they're coming back to redo them. One was tight and the other one—what you grab on to pull up the window was actually cracked. I'd give them a C overall. I probably would actually not recommend them; I had my 12 other windows replaced by somebody else.”

Review by
08/08/2017

“We had two products done. With the windows, I would say we had a positive experience; with the doors, no. With the windows, everything was placed securely and up to expectations. I think two people came out for each project. I'd give them a C overall.”

Review by
08/08/2017

“The windows are a good quality, so they are working fine. They did a window replacement. The previous windows were very old. There were six men, I believe, they came out to do the job. I am satisfied with the process. The house was a complete mess, really, really bad. I wish I knew before, maybe I didn't know what to expect. I would give the experience with a B. I would be very likely to recommend them.”

Review by
08/08/2017

“I'm still working with them on it. There was an issue. It seems like a part of the foundation that they repaired is still settling, so they're going to have to do more work on it. I would give them a B, overall.”

Review by
08/08/2017

“They put two doors in. The first door I have sliders and I put one slider in and I had an Renewal by Andersen slider. It's only good for ten years. It's wood inside and I guess it's like plastic on the outside, whatever they make the windows out of in doors. But Castle said it's a lifetime if anything ever breaks. It's lifetime, that's what I liked about it. I liked the door so much that I bought another one. I am extremely satisfied with everything. I would grade the overall experience with an A. I would be very likely to recommend them.”

Review by
08/08/2017

“I would grade the overall experience with an A. The only thing that I wasn't satisfied with is the two guys who put windows in. They cracked my tub surround, which is old, I understood. But I didn't want moisture to get behind it, and I thought they would have done something with it, but they didn't do anything. They must have dropped a tool in my whole tub, took a chip out of it. They never followed up on that either.”

Review by
08/08/2017

“We love the door. Everything is looking good, I love it. I think there were three guys. We replaced for both cosmetic reasons and the seals were broken on the door, we could see through it. They definitely deserve an A overall. I already have recommended them.”

Review by
08/08/2017

“Their work was very excellent. They explained to me exactly what they were doing for each window. I got new windows in. In the near future, I'm probably going to get some new windows and doors from them. I'd give them an A+ rating. I would recommend them.”

Review by
08/08/2017

“They came when they were supposed to come. They had the product. Everything was good. They installed it properly. They were done and they cleaned up promptly. Everything is looking up to expectations. I would say they earned an A grade. They were good.”

Review by
08/08/2017

“They came in, repaired the window, cleaned up everything and it wasn't left to do after they left. Everything was satisfactory and complete and good. I would rate the experience with an A. I would be very likely to recommend them.”

Review by
08/08/2017

“The gentleman was good who installed the window for me. He measured everything that he needed to measure. I would grade the overall experience with an A. I would be very likely to recommend them to a friend or a colleague.”

Review by
08/08/2017

“Their job was well done. They installed windows. Everything is working up to expectations now. I would rate them as an A. I would be very likely to recommend them.”

Review by
08/08/2017

“Castle Windows did a good job. They replaced four windows. Everything is working up to expectations now. I would grade the experience with an A+.”

Review by
08/08/2017

“There was just nothing bad. They did window replacement for me, and everything is looking up to expectations. I'd say they earned an A.”

Review by
08/08/2017

“They replaced our upstairs windows. Everything is working perfectly.”

Review by
08/02/2017

“I'm a little concerned that they had taken my door trim off. And while they did replace it, it was of a different color; the trim is dark, the wood is light. The front screen door doesn't seem to be closing well. They had to come back and fix the daylight between my back door and the floor, which they fixed with putty. Also, the trim there was not the dark wood, it was a light wood that we had. And they did the same way with the trim around the patio door with a light wood. They replaced the dark wood with the light wood, and there was some baseboard trim that they left off and it was never replaced. My husband has a brain injury and he was present while the work was done, but they knew he was disabled. They did a patio window, a front door, and a back door. The front door was a front door and a screen door. I gave them almost $8000 and I expected a little better work than that. I'll give them a C overall. They pestered me with follow-up calls, wanting to come back and do more work. I knew they were here until after 11:30 getting stuff done. They did clean up after themselves. I had problems and I'm still not satisfied. We did call them back about the trim, the man came again, when my husband was here by himself. He did come and look at it and they sent a work crew out and they fixed it, but they didn't do anything with the trim or the baseboard. So after $3000, you get a little disgusted. I'm probably not likely to recommend them. You know, you're giving your word of mouth to your friends, and they're trusting you and they get a crappy deal, and you won't hear the end of it. When I'm ready to have work done, I probably will not call them again because of that. It took me a long time to save that money to have the doors and the patio window done. When we talked to the salesperson, they did say ‘Yes, we will give you a senior citizen discount,’ because we are both seniors and he is a disabled veteran. The discount totaled 10%, and it was still almost $8000.”

Review by
08/02/2017

“They put in a garden window and they put in all new windows in my house. I had to have them back to have the garden window fixed several times, so I'm going to give them a C+ overall.”

Review by
08/02/2017

“They put a couple windows in in two areas. I can't say much more than that. I'd give them a C- overall. It was just entirely too expensive.”

Review by
08/02/2017

“I am still waiting on them to come and repair my screen door and my two screens. It's been a month or a month and a half since I called. I really like the guys that came and did my work for me, and the salesman was very nice. I know they did have to order parts for my screen door because it was a custom color, so I don't know if that's what the holdup is. I was actually going to give it until next week because I have a busy week this week so I wouldn't be able to have them come up anyway. I hadn't heard anything from them, so it was just making me wonder. I got four windows from them and two doors and a screen door. Right now, I'd consider it a B overall, until I get them to repair my stuff.”

Review by
08/02/2017

“The workers did a really good job when they installed all of the windows and doors. We're pretty happy with the products and craftsmanship. The only negative with them was the turnaround time to fix mistakes. There was a mistake with our original order, and it took a really long time to rectify it. We had to have one repair done, and it took about a month for somebody to come out. So they are a little slow with their responses. But they do respond, and everything was warrantied and everything was good with that, but it takes a little while. They installed windows throughout our house in three days. I would grade the overall experience with a B+. I would be very likely to recommend them.”

Review by
08/02/2017

“They installed pipes that run from the utility room in one corner of the house through the area above the ceiling all the way to the bathroom. They replaced the pipes, installed new shower faucets, plumbing, and also a toilet. They got it done, that's what I hired them to do. I do have one complaint but I didn't follow up to tell them. They had to move the heater duct unit away from the wall so the tile work could be done by another company. It was never put back exactly right, and the door hits it. I’m not happy about it because I spent a lot of money on the overall project. I would use them again, I have used them again. I would grade them a B.”

Review by
08/02/2017

“They were fine. The cost wasn't as good in the end. They took a rather long time to get it completed because when they came the first time, they put in two which were completely damaged. I don't know how they didn't notice it when they were putting it in. They did four windows, but two of them were badly damaged. Reordered them and then it took another six weeks for them to get the new ones in. I'd say they get an B- overall. Punctuality was pretty good.”

Review by
08/02/2017

“They just come out annually and do a cleaning. I haven't had anything break down. I have a service agreement where they come once a year to check my cooling and heating system. They just recently took over, they bought out the company that I use before. I would grade them a B. Both of my units are pretty old but still working. They sort of pressured me to buy a new unit, and I'm not buying one until they break down.”

Review by
08/02/2017

“I like their salesperson and I'm very happy with the door they installed. This is the first time I've used them. I think they're very expensive, but I really liked the things that they installed. I would give them a B+ overall.”

Review by
08/02/2017

“They were very neat, they were here when they were supposed to be, and they did a good job. They installed three windows. They deserve a B overall. Punctuality wasn't—somebody called in sick.”

Review by
08/02/2017

“They were great. They installed windows in my whole house. I would grade the overall experience with a B. I would be extremely likely to recommend them.”

Review by
08/02/2017

“They did the job quickly and efficiently. They did the windows in the whole house. I'll give them a B overall. I'm very likely to recommend them.”

Review by
08/02/2017

“It was OK. They were on time. They did foundation repair. Overall, I would give them a B. They were on time. They were experienced.”

Review by
08/02/2017

“They seem to do a pretty good job. I would grade the overall experience with a B. They did a French drain and water repair for me.”

Review by
08/02/2017

No review comments provided

Review by
08/02/2017

No review comments provided

Review by
08/02/2017

“We didn't have any windows done; we had doors done. We were very pleased. Workmanship was very nice. Clean up was very nice. The door quality seemed very nice to us. We were very pleased with them. I'll give them an A overall because we were also very pleased with the price too. I have to say, the only thing that was forgotten were the plugs on the door. If someone asked me, ‘Who did you get your door from?’ I would tell them and say they did a very good job.”

Review by
08/02/2017

“We've had all our windows replaced and we were very satisfied with them. We had two doors installed. They made good on their warranty; however, they had to come out several times in order to do the job correctly. They did all of our windows, which was great, and they installed a front door and a back door for us. Both doors had some issues. I mean, they're really great to deal with, even when I was having the issues, so I guess I would give them an A rating.”

Review by
08/02/2017

“I thought that the person that helped us out, the young man that sold us the doors, we got doors from Castle, we thought that he was excellent in explaining everything and we felt very confident. When the people came to put them in, everything was as we expected, so no problems at all. I would give them an A grade. They cleaned up after themselves. I would recommend them.”

Review by
08/02/2017

“We have excellent service, excellent windows. We're very pleased. When we want to get the rest of the windows done, we will certainly call them back. They did four rooms, six windows. I liked everything: the service, the product, the people were fantastic; they were very clean. I'll give them an A+ overall. I'll call them as soon as we're able to afford them.”

Review by
08/02/2017

“They were very good. The windows are very good. They cleaned up after they left. They installed them well. I'm very pleased with them. They replaced all my windows in the house. They deserve an A+. Their punctuality was a B, because they were late once. The guy who came to show me the windows was very knowledgeable.”

Review by
08/02/2017

“They are on time, they are efficient and they are reasonably priced for the quality of product they are giving. I had all 13 windows in my house done, and they have done doors, my front doorway. I would grade the overall experience with an A. I would be very likely to recommend them. I already did recommend them.”

Review by
08/02/2017

“They came in, they did what they had to do. They cleaned up behind themselves and they left. They were professional. They installed a new front bay window for me. I would grade the experience with an A+. The customer service was full of a little confusion. I would be extremely likely to recommend them.”

Review by
08/02/2017

“They're very efficient, they're informative, and they were very polite when they were here. We've had them here two years ago, also. Two years ago, it was my boys' bedroom windows and my kitchen window. This time, it was two living room windows and our dining room window. I'd give them an A+ grade.”

Review by
08/02/2017

“I like their presentation and how professional they were and helpful. They helped us as far as getting whatever discounts we could possibly get for the windows, and they answered all our questions. I can't remember how many windows, but it was the whole house. I'd give them an A+ overall.”

Review by
08/02/2017

“I have another order which I am going to call them to install in September. They installed a new front window—they took the bay window out and put the window in. I liked everything about the company. Castle Windows deserves an A+. I would be extremely likely to recommend them.”

Review by
08/02/2017

“One window cracked, and they came and repaired it. They replaced the part where it was cracked, I think it was the bottom part. They replaced 11 windows and installed 2 doors. I would rate the experience with an A. I would be extremely likely to recommend them.”

Review by
08/02/2017

“They did everything in a really timely fashion. The guys did right and cleaned up. They did a real good job. They put all new windows in my house, and they also did the front door. I would rate them as an A. I would be extremely likely to recommend them.”

Review by
08/02/2017

“Fifteen years ago, I had all my windows done. I was doing an addition, and I needed a door, and they came and did a good job. I would grade them as an A. They did more recent work about three months ago. I would be extremely likely to recommend them.”

Review by
08/02/2017

“They came, they did their work. They just did their work, they cleaned up, and then they left. They did four windows. This is the first time I used them. I'd give them an A+ rating. It was great, I loved them. They were fine. I have recommended them.”

Review by
08/02/2017

“They did good. Nothing's really leaked yet. We got a lot of things done. They did five windows and the deck door. They get an A+. The windows work nice, and you can pick them up with one hand and not have to use two hands to slide them up.”

Review by
08/02/2017

“They were very professional and when they did the job, it was very organized and clean. They said it would only take a day, and it only took a day. They replaced ten windows. It's a two-family unit so they did half of it.”

Review by
08/02/2017

“I liked everything, from the moment the salesperson got in the house to the moment the last installers went. It was outstanding. They did all seven windows and one big window, . I'd give them an A+ overall.”

Review by
08/02/2017

“They installed all new windows in my whole house. I liked their windows. I would grade the overall experience with an A. I would be extremely likely to recommend them and have already recommended them.”

Review by
08/02/2017

“They were quick, competitively priced, and knowledgeable. They installed windows in two rooms of my house. I would grade the overall experience with an A. I would be extremely likely to recommend them.”

Review by
08/02/2017

“I just love the windows and the door. It was good. They did the windows for almost the whole house and they did one door. I'll give them an A rating. I had no problems with them. They were excellent.”

Review by
08/02/2017

“I liked everything about Castle Windows. They installed two picture windows in the front of the house. I would grade the overall experience with an A. I would be extremely likely to recommend them.”

Review by
08/02/2017

“Everything was done on time and per the quote. I had them put doors in, replace windows and they did the whole house over two different visits. They put in three doors. I'll give them an A rating.”

Review by
08/02/2017

“I liked the windows and I like the clean look of the job that they did. They replaced windows in two rooms of my house. I’d say they get an A. I would be extremely likely to recommend them.”

Review by
08/02/2017

“I liked everything. They did well, cleaned up after themselves, and did quick, easy work. I had a large stained window put in, two smaller windows, and a door. I'll give them an A.”

Review by
08/02/2017

“They put all new windows in. I liked that they did it really good and they were clean. I would give them an A overall. I've got no complaints. I'm very likely to recommend them.”

Review by
08/02/2017

“I liked their good customer service, and they backed up their product. They put a door and screen in for us. They deserve an A+. We would highly recommend them.”

Review by
08/02/2017

“We're satisfied with the job we had and we're not going to go any further with windows at this point. They installed windows, and I'd give them an A overall.”

Review by
08/02/2017

“Castle Windows did a very nice job. They put windows in the living room. I would give them an A grade. They cleaned everything up. They did a good job.”

Review by
08/02/2017

“I liked how they were quick. They did windows and doors over the whole house. It took them about a day's time. I'll give them an A+ rating.”

Review by
08/02/2017

“I liked them very much. I think they did 27 windows, no doors yet. I'll give them an A; I love the windows. So far there's no problems.”

Review by
08/02/2017

“The windows work great; I love them. They did the front, the kitchen, and the living room or the dining room. I'll grade them as an A.”

Review by
08/02/2017

“They replaced some windows in the dining room and in the living room. I'd give them an A rating. I didn't have any issues.”

Review by
08/02/2017

“I liked their service. They changed my windows and storm doors in my whole house. I would give Castle Windows an A.”

Review by
08/02/2017

“They had done everything in one day. They did twenty-four windows and two doors. I'd give them an A rating.”

Review by
08/02/2017

“I liked the total package. They installed windows for me. I would grade them as an A+.”

Review by
08/02/2017

“They put in two big panel windows in the sliding door. I'd give them an A grade.”

Review by
08/02/2017

“They did very well, very well. I'd grade them as an A. They did windows for me.”

Review by
08/02/2017

“I would give them an A. They replaced the windows in just one room.”

Review by
08/02/2017

“I'd say Castle Windows deserves an. They did windows.”

Review by
08/02/2017

“I'll give them an A overall. They installed windows.”

Review by
08/02/2017

“They did windows, and I'd give them an A overall.”

Review by
08/02/2017

“I'd give them an A+ overall.”

Review by
08/02/2017

No review comments provided

Review by
01/13/2017

“There were two separate occasions. We had a window put in our living room and three windows replaced in our bedroom. Well they were on time and they cleaned up after themselves and they did a real good job. We're really satisfied with them. I'd give them an A. In fact, we have recommended them.”

Review by
01/13/2017

“They just replaced all my windows in my house and did the inside and outside. I wasn't there with the workers but my father-in-law was there and he said that it was seamless. It was really good. I'm satisfied with the product and that's about it. it was good. I would say it’s an A.”

Review by
08/31/2016

“Wanted to put windows in over rotten wood. Gave me two estimates, charged me highest. Long story, but I'd love to talk about they never finished the job and refused to replace a scratched window reported same day installed. I refuse to pay balance until work is complete. Terrible customer service. They all lie. Can't reach owner to explain this.”

Review by
08/31/2016

“Castle window representative was wonderful, making the experience of picking out a door so easy. I love my door getting plenty of compliments from the neighbors.”

Review by
08/30/2016

“I asked for a wider window sill inside when the salesman first came out. He called installer & said there would be no problem doing that. I came home from work after the installation & NO WIDER ledge! I called and no one knew what I was talking about and after 2 more calls, I was told it couldn't be done. I was not happy.”

Review by
08/30/2016

“From the phone call to have a sales man come to the house and then getting the windows and door installed, to the installers professionally putting everything in and cleaning up after they were totally finished their work we were highly satisfied with everything.”

Review by
08/30/2016

“Your men were very mindful of our living space. They worked very proficiently. We have been very pleased with our windows.”

Review by
08/30/2016

“Very neat and clean. Excellent replacement window at a great price. Would definitely use again.”

Review by
08/29/2016

“Our experience was wonderful holiday. I would highly recommend Castle! Our front Bay window is beautiful and arrived much earlier than we expected. Our neighbors frequently compliment how nice the window looks.”

Review by
08/29/2016

“The experience started with the wrong doors being ordered which required multiple visits to fix. They also made promises at the point of sale (white trim) that weren't true. I was largely displeased with the quality of work and they sent out different installers each time which led to previous work being undo (fixed) by the next installer each time. Doors are a big expense and I look at them everyday wishing I had used a different company.”

Review by
08/29/2016

“Left debris in gutter.”

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