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AreaSet
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“I cannot give a 5-star score because this was not a perfect experience. There were issues along the way, as noted in places below, that left me less than 100% satisfied.”
“I was very happy with everything, and I have no complaints.”
“I wish I could afford more windows I would have gotten more”
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“It's been almost 1 year since we first contacted the window Nation are sliding glass door was installed incorrectly which resulted in getting a new door ordered and still haven't received that door”
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“Customer service was very responsive until we let them know we had a couple issues with our installation. We sent pics, serial numbers, etc., and now can't get a response.”
“The windows that were ordered turned out to be incorrect and had to be reordered. We are still waiting to hear when the correct windows will arrive”
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“Unfortunately, we have had a very bad experience with window nation. Initial install of 17 windows 14 of them were incorrect! 2 months later they come to correct the 14 n unload start n they realize the windows don’t fit, they are all the wrong size. Fast forward two more months they come out to instal a half moon that initially came broken … they install it and again it’s the wrong style window. I have contacted them every time n my response is just we are sorry… no resolution, no explanations… no call back with yet another eta on when my correct windows will be in. Still waiting. I would think I would have gotten at the very least a phone call from a district manager..”
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“Their team was very professional when installing the windows.”
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“After the windows were installed, I called the company on a couple of different occasions. I was promised a callback. No one called me back. I also emailed the owner. I did not get a response. It has been about two weeks since I called.”
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“My biggest complaint is that they sent four people who can speak English. It had nothing to do with the fact that they don't speak English, other than I couldn't communicate with them.”
“The quality of the the sash windows was excellent but the screens are very flimsy, one ripped the day of install. The rest actually ripple. I sent pictures of the rippling to the [email protected] email and have not received a response.”
“Out of 4 sets of windows, 2 were installed poorly. 1 was the wrong type of window installed. Customer service has been hard to deal with - no communication between departments. They always seemed surprised I was unhappy with the install despite 5 phone calls and 3 emails with pictures. 1 window is very drafty and rattles in the wind.”
“The windows have made a postive difference in our sunroom temperature.”
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“I would recommend you we were well informed about everything”
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“They were very clean and communicated well.”
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“I got four windows from another company first, then I bought four windows from Window Nation. The window Nation's windows are of better quality and less expensive.”
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“Installation team was okay but they installed 2 windows incorrectly, causing much tension when trying to open. Also installed 2 windows with busted locks, 1 window with holes in the screen, and 1 windows screen was not properly installed causing it to bow out and bugs can get in. Customer service from WN is a nightmare, I had to threaten to get my counsel involved if I didn't hear from anyone regarding replacements - took over two weeks for someone to call me. A service guy came out on March 28th to fix the busted locks and looked at the windows with tension. He said he couldn't fix it at that time but customer service from window nation would call to schedule a new appointment and now two weeks have passed and haven't received a phone call. Still don't have replacements for the busted screens either.”
“The installation went well, and the team was nice. I had to call and schedule someone to come and fix a screen that was broken.”
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“Lack of communication on Window Nation’s part. The installation division however we’re outstanding.”
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“Salesperson and installation staff very friendly and made me feel very comfortable with my decision.”
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“Measured the windows correctly installed with no issues”
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“GREAT COMMUNICATION FROM THE APPOINTMENT THROUGH INSTALLATION”
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“Great customer service.”
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“Jim Doyle was the positive member of this company. We contacted him when we could not get any response from the company in regard to no shows, return phone calls and un finished work.”
“I will not recommend them. The windows are nice, but I think that the fact I paid cash made them ignore and not respect me, not being professional.”
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“The man was very knowledgeable with his work and he did a good job.”
“Window Nation made a huge mistake with our project but that is not the reason I would never recommend them. The reason is how WIndow Nation handles the mistakes they make and the lack of communication and customer service. They delayed my project by months and cost me thousands of dollars all while avoiding communication and our attempts at resolution. We ordered 35 windows from Window Nationin August 202. Installation was scheduled for December 16th 2021. On that date it was discovered that Window Nation's representative had incorrectly measured every single window. This was only discovered after 2 existing windows had already been removed and destroyed. The installation team had to install the wrong size windows to replace the 2 that had been removed with caulk and duct tape to hold them in. This left us without use of these rooms as the installation was unsafe. It was obviously disappointing that the measurer was so poor at their one job, compounded by the fact that this delay affected our Christmas holiday plans but we understand that mistakes happen. Unfortunately, after this event there was ZERO proactive communication from Window Nation. There was no urgency to fix the issue, no proper apology, andno follow up to our inquiries. This lack of effective communication continued throughout the entire process. Emails went unreturned, phone calls went unreturned, and it was nearly impossible to get a hold of anyone because their voicemail boxes were all constantly full. Window Nation placed blame on the manufacturer of the windows and decidedly wiped their hands clean of the problem. As the customer, we had no reason to deal with the manufacturer directly. After many weeks and frustating follow ups with WIndow Nation, we were finally offered a discount, but with the stipulation that we would sign away our rigfht to speak about our experience. We decided to accept the offer but when the final bill came, the discount was not honored. We financed this project so Window Nation received the full compensation amount and we are left with the full bill to pay the financer.”
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“The salesman is very nice. This is the second time we have purchased windows from Window Nation. We were not happy with how they were installed this time around. Big gaps in between. It looked like the foyer widow was not measured correctly.”
“I am very satisfied. They provide great work and nice windows.”
“I was happy with it all around. I was unhappy with how long it took the windows to come in, but that was not their fault.”
“Window Nation crew did a great job.”
“They were very professional. I have not found anything that would be suspect. It is very clean.”
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