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“Great customer service. Installation team was polite, professional, and cleaned up everything when finished.”
“The installation took much longer than expected, and there was no communication from the on-site installers. Every time I asked if everything was OK, I was told Yes. They were scheduled to arrive between 8am and 10 am and be done by 5 pm. They arrived early, a little after 7:30, and didn't finish till after 8pm. There were only two installers. The storm door installation also took much longer, and I'm still not sure that the hydraulics are working correctly. I was given a small container of "touch up" paint for the storm door and when I asked why, the installer pointed to a small area on the door frame that had paint scratched off. I'm not sure if this happened during the installation or if it was there before. If it happened during the installation, not sure why it wasn't corrected before they left. They removed the blinds for me - which I know isn't standard practice but it was agreed to during the sales contract. One set of blinds is missing the opener. Another set was dropped during replacement and is scotch-taped back together. For several days I still found small pieces of wood and plastic throughout the house, and although I did see the installers with”
“Everyone from the sales representatives, the measurement rep, the scheduler and the installer were respectful, knowledgeable and friendly.”
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“Incredible customer support. Workers were amazing.”
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“Professional salesman, accurate description of product and service, quality work”
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“The workers that came were courteous and neat. They finished everything within two hours, though I only had four windows installed. They cleaned up everything. Everything was to my satisfacation, 100%”
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“3 months and work is still not done correctly”
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“All of the employees that I dealt with were accommodating and pleasant”
“I really appreciated the expertise and professionalism of Chuck Yatsko in sales who met with me initially and helped me determine my window replacements. The choices I made with his help were really excellent! Especially, the replacement and design of my custom picture window! It is postcard perfect with my Christmas tree!”
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“My windows have been installed for 2 months now and have received 2 gas bills. Both of those statements show similar temperatures to last year and my usage has gone up. I wonder if my 20+ year old windows were better than these new ones.”
“They did not replace the frames around the window. One of the windows was too small.”
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“The project was professionally presented by David including payment options. From Presentation the steps towards installation went as explained. Installation very professional. Follow up communication with Window Nation was appreciated. Thank you Window Nation.”
“So far, I am happy with everything. I have to wait until I can open and close them in the summer. Right now, I am happy.”
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“Liked the salesman answered questions and installers were good. No mess.”
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“I like the price point we were able to agree on. There were a few issues during the installation, but otherwise everything appears to be very good.”
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“Very efficient operation. Window Nation kept their appointments and schedule. Installers installed 17 windows in one day as promised. I would recommend them.”
“Good job”
“The experience with my salesman was difficult. Unethical practices. However, the install was done well.”
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“I’ve reached out at least five times since the day of installation to have some issues fixed and still have yet to even hear from someone about a time to come look at the issues. It was escalated to management and they don’t even call me.”
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“Sergii and his team did a great job. We have nice windows that were easily installed. The time from sales to measurements to installation went quickly.”
“I thought they did an excellent job.”
“They do very good work.”
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“The service was excellent. The windows are beautiful. The crew was very professional and pleasant!”
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“I would recommend based upon the quality of product and work being done. I don’t love that I’m still picking glass pieces out of my children’s carpets in their rooms. But I especially didn’t like the pushy sales tactics we experienced at our pitch. Would be more likely to recommend if I was given an honest price right out of the gate rather than having to negotiate to get a fair deal.”
“Too soon to tell about how well the windows and doors perform. Not sure that the cost was worth it.”
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“My experience with Window Nation was good for the most part. The estimating process was thorough and the individual was knowledgeable and spent time going through options with me. The installers were great and completed all ten windows in about 6 hours. They fully cleaned up afterwards and then I was walked through the process of opening and closing the windows as well as the full tilt in features on the top and the bottom. At this point I was ready to give them 5 stars, but I had no confirmation of the actual quality of the windows yet. I always wait until I can fully use and operate any product before I write a review. The day after the install it was quite cold and I noticed that the house felt colder than usual at the same temperature. I figured the sealant on the windows would take a full day or two so I wasn't concerned. It has now been almost 3 weeks since the install. My house is definitely colder and I have had to set my thermostat up a degree to be the least bit comfortable. I have had my heater checked and it is not the problem. My old windows were solid wood windows and these are vinyl but supposedly good quality. When I place my hand on the new windows, they are definitely colder than my remaining wood windows. Thus the new windows do not repel the cold as well as my 18 year old windows do. While I could not afford to replace 10 windows with solid wood windows, I at least expected the vinyl windows I bought to provide a similar weather protection and insulation.”
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“Quality of windows and installation is good”
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“Your company installed a sliding glass door in my kitchen and garage door going out to the garage. Sliding glass door is very difficult to open. Doesn't slide has to be yanked. I called Customer Service and also your service department. and asked for help to get somebody to come look at it and he said somebody would call me. They have not. It's a week later. I have spoken to my sales representative who gave me the quote for the doors Jon Stupar and he's the one that gave me the numbers to call and he told me that I should expect calls this week. I have not. Get in touch with me because his door is way too hard to open. It shouldn't be. I haven't heard from him yet and that was last week on Friday, November 21.”
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“Very satisfied with the job”
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