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“We had several problems with our roof installation that were very frustrating. First, the crew was scheduled to arrive between 7-9 AM Monday morning so we were up very early waiting and had taken off work. We got a call in the middle of that window that they would be a bit late. We ended up having to call PJF ourselves several times for updates when the new deadline we were given kept passing and no one showed up and no one called us to tell us there would be a further delay. The communication was really bad, and I learned from the crew that they had told PJF on SUNDAY that they wouldn't be able to arrive on time so we should have been informed then so we didn't have to wake up early and take the day off Monday. We would have had no problem rescheduling the roof installation to another day and would have much preferred that to the constant rescheduling and delayed start on Monday. The crew finally arrived late afternoon. We told Kimmie at PJF that we were worried about them starting late bc we didn't want them to rush or work in the dark and she assured us they would not work in the dark because they know it's dangerous. By 9 PM they were STILL working on the roof and I literally had to go outside and tell them to get off the roof because it was no longer safe and it was way too much noise and activity disturbing our neighbors so late at night. Additionally, as a result of working in the dark, the crew trampled several of our plants and bushes that were destroyed, and ended up taking one of my gardening gloves by mistake in the dark (it was not recovered). Throughout all of this (between the delays all morning in the crew's arrival and us having to stop their work that evening) our project manager, Anthony, was impossible to get ahold of. We called him around 8:45 PM that evening to raise our concerns about how late the crew was working and he did not answer and never called back. When he called us the next morning to let us know the crew would be coming back to finish, he didn't even acknowledge our message from the night before. When the crew did finally finish, the clean-up job was not as thorough as the salesmen had promised us, and we ended up doing a sweep to get a bunch of nails, staples, and other bits that were left around the house. We were also very frustrated that the shingles on our back porch roof were a completely different style than the rest of the roof. While Anthony had called us before installation to let us know they had to use a different type of shingle on that roof because of the pitch, he did not explain that it would look completely different. While I understand why a different type of shingle had to be used, I think it would have been more professional to explain to us the aesthetic/visual differences in the shingle so we could have made an informed decision about whether we still wanted to move forward with it because, frankly, I really don't like the look of it and I may have made a different choice had I known. When we raised this concern afterwards, Anthony implied that we should have known because he called to tell us we needed to use a different shingle but I think it's really poor customer service to expect customers to understand what this change means without actually explaining it to us given that we are not roofing experts and aren't familiar with shingle types. And while I appreciate that the shingles on that particular part of the roof were fixed later to remove an unsightly seem across one row and replace it with a full length of shingle, I was irritated that that wasn't done in the first place, as it is much more visually pleasing and professional looking and a roof should be both functional but also look professionally done. Also, we have in general been really frustrated with our inability to get ahold of Anthony before, during, and after this project and his apparent lack of communication with the crew. For example, before the crew started it took us several days to connect with Anthony to confirm that we could put some attic insulation in the crew's truck with the other garbage (as the salesmen told us we could). He told us that would be fine, but when the crew arrived on Monday, they had no idea about that conversation and literally said to us "we don't really talk to him much" about Anthony. I was a bit alarmed to hear they don't talk to our project manager because it raises serious questions about how much oversight PJF actually has of the workers doing the work? After the project ended, Anthony came by to document all of our initial concerns about the poor communication on the arrival time, the crew working late into the dark, the trampled plants, the debris left around, and the back porch roofing concerns. While he did arrange for one of the issues with the back porch to be fixed as I noted above, I had assumed there might be some follow up about our other concerns since he was documenting them so thoroughly but we never heard from anyone about any of it. We also had an issue with our back gutter after the roof installation, as suddenly when it rained water was running down part of the house rather than into the gutter, which had never happened before. It took us several phone calls and days to finally hear from Anthony and he came by and basically told us that it was an issue with the gutter and not PJF's responsibility to address. While I can understand that it may have been a gutter issue, rather than directly a roofing issue, whatever happened to the gutter was clearly CAUSED by the roof installation, as it had never happened before the install. So I assume it's likely a member of the crew or a ladder or some falling debris knocked the gutter out of place a bit while doing the roof, and consequently I would think that PJF would take responsibility for it, particularly as it would likely be a very easy fix for professional roofers. It was extremely frustrating to have our concerns disregarded like that. Overall I am just very frustrated by the entire experience. The quality of the roof at this point seems fine (but absent any major leaks I wouldn't really be able to tell), so really all I can base my rating on is the experience I had as a customer, which was very poor. Most egregiously the fact that there was no oversight of the crew and that they worked until 9 PM and I as the homeowner had to be the one to tell them to stop is incredibly alarming to me. I work for OSHA and I have serious concerns about the lack of safety consideration, not to mention the lack of professionalism, in that experience. Consequently, I cannot in good conscience recommend PJF to anyone else.”
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“I think the work was done neatly. P.J. Fitzpatrick left the place spotless. I was worried about that, but when they left it was spotless.”
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“Rapid speed of installation and cleanup”
“I think P.J. Fitzpatrick did a great job, and they were timely which very important. They finished on time!”
“They were very efficient with cleanup.”
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“They were professional. They completed the work on the same day. They had a professional approach.”
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“I had four people come here who were from P.J Fitzpatrick.”
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“They were very Polite and performed the work”
“Everyone was very friendly!”
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“My biggest issue was that my single expectation was not met. They left nails on the ground. We are still finding nails. They did not clean them up, and we are still finding them after a couple of months. When they were using nail magnets, they were doing it at random, not a pattern, to make sure that they were getting them all.”
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“John, Liam and PJ were very professional. They did a great job on my new walk-in shower. They cleaned up everything and I am very happy!”
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“I am very well satisfied with the shower installation. I had them do a walk-in shower and jacuzzi install.”
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“I would not recommend them to anybody they were sloppy and unprofessional”
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