Power Home Remodeling
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Power Home Remodeling has received 4.7 out of 5 stars based on 494 customer reviews. Learn about Our Research Process.
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1st year as a Best Pick Call
"For 31 years, Power Home Remodeling has been the most trusted name in exterior remodeling: trusted because we care about our products being energy efficient and cost effective; trusted because we value integrity, honesty, and true craftsmanship; and trusted because we believe in total customer satisfaction."

Adam Kaliner | Founding Partner
Company Information
Services Offered
Power Home Remodeling specializes in exterior home remodeling services, offering roof and window replacement along with attic insulation installation services in the Nashville market.
Warranty
The company offers a limited lifetime warranty on window and door products in addition to a lifetime labor warranty on all products and services.
Company History
Established in 1992, Power Home Remodeling serves customers in 22 states nationwide and Washington DC.
Distinctions
Power was ranked first on Qualified Remodeler's 2020 Home Improvement Professionals list and second on the 2020 Top 500 list. The company is a recipient of two Stevie Awards for customer service and has consistently been recognized as one of Fortune Magazine's 100 Best Workplaces. Power received two Dealer of the Year awards from Window & Door magazine.
Areas Served
Gallatin, Goodlettsville, Greenbrier, Hendersonville, Hermitage, Lebanon, Madison, Mount Juliet, Nashville, Old Hickory, Brentwood, Franklin, Nashville, Spring Hill, Thompsons Station, Antioch, Arrington, La Vergne, Murfreesboro, Nolensville, Smyrna
Address
1922 Old Murfreesboro Pike #200 Nashville
Nashville, TN 37217
Hours
Mon
7:00 am - 8:00 pm
Tue
7:00 am - 8:00 pm
Wed
7:00 am - 8:00 pm
Thu
7:00 am - 8:00 pm
Fri
7:00 am - 8:00 pm
Sat
7:00 am - 12:00 pm
Sun
Closed
Licenses
#72827

Compiled Score:

Power Home Remodeling has received 4.7 out of 5 stars based on 494 customer reviews. Learn about Our Research Process.
5
411
4
55
3
2
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4
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22
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
12/28/2022

“Everything went according to plan. We met them at the Home Builders event. They set up the appointment, showed us the products, and we ended up booking and deciding to go with Power Windows. Everything went well, even though the timing was off due to Covid-19.”

Review by
12/28/2022

No review comments provided

Review by
12/27/2022

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Review by
12/27/2022

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Review by
12/25/2022

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Review by
12/25/2022

“Windows were done fast and quality is excellent”

Review by
12/25/2022

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Review by
12/25/2022

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Review by
12/25/2022

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Review by
12/25/2022

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Review by
12/25/2022

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Review by
12/17/2022

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Review by
12/15/2022

“This was a very stressful remodel and it did not need to be. installers did not respect my property damaging painting and flooring.”

Response
Bonnie, thank you for bringing this to our attention. We take our customers’ concerns regarding the quality of our installation services extremely seriously and sincerely apologize for the way your project was handled. Not only does it mean we fell short of our service promise to you, but we also understand how uncomfortable it can be when you aren’t happy with your home improvement project. We are glad your Installation Manager, Chad, was able to come out resolve the outstanding issue to your satisfaction. If you ever need any more assistance, don’t hesitate to reach out. We’ll always be here to make sure you are happy with your project.
Review by
12/14/2022

No review comments provided

Review by
12/12/2022

“Great windows, great quality and wonderful installers! Now it takes less cost to keep the temperature inside perfect. And outside sound entry has been reduced considerably. The overall look of our home has improved from the beauty of our new windows! We recommend Power Home Remodeling to everyone!”

Review by
11/29/2022

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Review by
11/29/2022

“The windows are leaking air and they will not completely closed. The door knob keeps falling off.”

Review by
11/28/2022

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Review by
11/27/2022

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Review by
11/26/2022

“I have used Power for multiple projects. In the pas they always sent a foreman I could talk to if I had any questions and have always followed up with a QA inspection after. This time we had siding and windows done, a big project in my opinion. The crew consisted of 3 men who barely spoke or understood English. When they were done, I called Power to see if someone was going to come inspect, and let them know a few concerns I had and was hung up on after a 20 min hold, then put through to a voicemail after another 20 minute hole. I left my name and number and asked for a call back and instead they called my husband. Our "project manager" was made an appointment to come out and talk to us to address some concerns, gave my husband her cell and all. She then sent Mike instead who was in charge of one of our other jobs. He agreed my concerns were valid, and said there would be a service call to fix some things. I now have his cell. Its been over a month and Sarano longer responds to texts and when I texted Mike he said he would let Sara know. I suppose since there are really no other projects to sell us on the need to communicate and assure the customer is happy is no longer important.”

Review by
11/23/2022

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Review by
11/22/2022

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Review by
11/22/2022

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Review by
11/22/2022

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Review by
11/22/2022

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Review by
11/22/2022

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Review by
11/22/2022

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Review by
11/22/2022

“I was very pleased with the work and I thought they did a very good job and were very efficient.”

Review by
11/22/2022

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Review by
11/22/2022

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Review by
11/22/2022

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Review by
11/22/2022

“We are still trying to get someone to call us back. We are having problems with a door.”

Review by
11/22/2022

“Power HRG from sales, pre-install were great. THEN THE DAY CAME FOR THE INSTALL. A group of 7or 8 guys came to my house to replaced all the windows and a slider. Six of the 8 guys working did a great job. They were careful, mindful of my belongings and my home and Alex mange those guys well. Then the other 2, one hardly did anything other than look at his phone and walk up and down in my house, he was supposed to be working with the guy replacing the slider and the kitchen windows. Those two chipped my tyles on the floor, damaged the tyles near the slider and the walls and trim near the slider. They incorrectly joined the two windows in the kitchen. Ending up with Alex redoing their work on the second day. The company as a whole is great company that responded quickly to every issue. My experience with them could have been a 5 star rating if not for the issues with the slider and the kitchen windows and those two individuals. My many thanks to Alex and his guys.”

Review by
11/22/2022

No review comments provided

Review by
11/22/2022

“I had to have callbacks after the initial installation to repair the installation.”

Response
Hi, thank you for this feedback. We regret that a follow up service was needed for your gutters after installation, but we are glad a Power representative was able to return to your home to resolve your outstanding concerns. We appreciate your patience. If you ever need anything in the future, don’t hesitate to reach out to our Customer Care department at 888-736-6335 and dial 4 when prompted.
Review by
11/21/2022

No review comments provided

Review by
11/21/2022

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Review by
11/21/2022

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Review by
11/17/2022

“The power team and the install team were very professional and delivered exactly what they said they would- Timing was great, and a small issue was handled quickly and without any additional work on my part.”

Review by
11/16/2022

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Review by
11/15/2022

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Review by
11/15/2022

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Review by
11/15/2022

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Review by
11/15/2022

“The product itself is extremely good. The salesperson was extremely good. The workers who did the job had the skill set that I was looking for. The only complaint that I had was that when they actually did the work, the work that I thought was on the contract did not get performed the way that I was told. They were supposed to replace the wooden trim under the vinyl cladding. That was in the contract. We had an extensive conversation with the salesman about that. When it came to installing that, they did not install it. What is under the aluminum cladding is old, crappy material. Everything else was fine, but what is underneath is the old, crappy stuff, and that is not what I expected when I signed on.”

Review by
11/15/2022

“My project dragged on like a nightmare that wouldn't end.”

Response
Ellen, thank you for this feedback. Our goal is to provide a 5-star remodeling experience for all of our customers and clearly we fell short of that service promise on your project. For that, we sincerely apologize. While we regret the mistakes that were made during the course of your project, we are glad that we have since been able to work with you to resolve all of your outstanding concerns. While we aim for perfection, when you partner with Power you are partnering with a company that will work with you to ensure your satisfaction long after installation day. Thank you for your patience and if you need anything else don’t hesitate to give us a call.
Review by
11/15/2022

“They have very poor customer service.”

Review by
11/14/2022

“It is taking way too long to receive the warranty.”

Review by
11/11/2022

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Review by
11/10/2022

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Review by
11/10/2022

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Review by
11/10/2022

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Review by
11/10/2022

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Review by
11/09/2022

“The people who came and worked for us were quiet and decent and courteous, they cleaned up after themselves very well.”

Review by
11/09/2022

“I've already recommended to them.”

Review by
11/09/2022

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Review by
11/09/2022

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Review by
11/09/2022

“I don't have any problems with them; they were very professional and did a good job.”

Review by
11/09/2022

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Review by
11/09/2022

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Review by
11/09/2022

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Review by
11/09/2022

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Review by
11/09/2022

“I am disappointed in Power Home Remodeling.”

Response
Hi, thank you for this feedback. We are sincerely sorry to hear you are disappointed in your experience with Power, as your satisfaction is our priority. We pride ourselves in offering top-tier service to meet that goal and we apologize that we have fallen short in delivering our promise to you. That said, when you choose Power for your project, you are choosing a company that will work with you long after installation day to ensure your satisfaction. We are glad your scheduled service appointment has resolved your outstanding concerns. If you need anything in the future, don’t hesitate to reach out to our Customer Care department at 888-736-6335 and dial 4 when prompted.
Review by
11/09/2022

“There is no ability to contact a person or leave a message when you confront an issue other than the receptionist who transfers you. I waited on hold for 36 minutes, and they put me through to a different phone number. There was no way to leave a message.”

Response
Margaret, thank you for this feedback. We never want to make our customers wait for assistance, and we are sincerely sorry this is what you experienced. Typical call times are much shorter, which is why calling direct is the quickest way for us to assist you. If our wait times are too long, the best way to leave a message is via email, which you can find on our website powerhrg.com/contact-us. We thank you for your patience.
Review by
11/09/2022

No review comments provided

Review by
11/08/2022

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Review by
11/08/2022

“Power Home Remodeling was very professional in the initial meeting.”

Review by
11/08/2022

“They did a good job. They spoke to us and told us what was going on. They were really good. I will surely recommend them.”

Review by
11/08/2022

No review comments provided

Review by
11/08/2022

“Power Home Remodeling did a great job. They were quick, efficient, and cleaned up!”

Review by
11/08/2022

“I have already recommended you to someone. They have the contact number but are not ready to move forward at this time.”

Review by
11/08/2022

“The customer service is great. They kept in contact with us throughout the whole process. The installation was on point. They communicated what would be done, when it was time to finish, and if they needed to come back. They communicated that very well.”

Review by
11/08/2022

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Review by
11/08/2022

“Power Home Remodeling has some darn good windows. They did a good job with the installation.”

Review by
11/08/2022

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Review by
11/08/2022

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Review by
11/08/2022

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11/08/2022

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11/08/2022

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11/08/2022

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11/08/2022

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Review by
11/08/2022

“Fan static measurements and great quality of materials and delivered on everything as promised.”

Review by
11/08/2022

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Review by
11/08/2022

“They did an awesome job and I have recommended them to several people in my neighborhood.”

Review by
11/08/2022

“I am very pleased with the way the windows block any air leaks.”

Review by
11/08/2022

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Review by
11/08/2022

“Great product. I had an issue with stucco being damaged during installation. They refuse to return my calls regarding this issue. Customer service sucks!”

Review by
11/08/2022

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Review by
11/08/2022

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Review by
11/08/2022

“The initial experience was very good, but I have been extremely disappointed in their follow through.”

Review by
11/08/2022

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Review by
11/08/2022

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Review by
11/08/2022

“Work was mostly good. Could have been tidier, but overall good.”

Review by
11/08/2022

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Review by
11/08/2022

“I will not recommend them. They didn't respond to my calls. I can't open some of the windows. They never bothered to call me back. They were useless. I don't want people to go through what I went through.”

Review by
11/08/2022

“Rushed... incomplete work”

Review by
11/08/2022

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Review by
11/08/2022

“They are not as reliable as they claim to be.”

Review by
11/08/2022

No review comments provided

Review by
11/07/2022

No review comments provided

Review by
11/07/2022

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