Thompson Creek Window Company
7th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 700+ Surveys
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Best Pick Guaranteed
Verified License(s)
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Compiled Score: star star star star star
Thompson Creek Window Company has received 5 out of 5 stars (A-rating) based on 700+ customer surveys conducted by Best Pick Reports.
7th year as a Best Pick Call
"Our goal is always 100 percent total customer satisfaction. We eliminate the middleman by manufacturing the windows ourselves. We are completely accountable to our customers from their initial inquiry to project completion, and it's backed by over 35 years in business and our No-Hassle Warranty and Buyer Protection Guarantee."

Rick Wuest | President
Company Information
Services Offered
Thompson Creek Window Company specializes in manufacturing, selling, and installing its own products developed specifically for the mid-Atlantic climate.
Warranty
The No-Hassle Warranty and Buyer Protection Guarantee protects homes for up to 50 years.
Company History
Thompson Creek Window Company is family owned and operated and has been manufacturing and installing custom vinyl replacement windows and doors in the mid-Atlantic area for more than 35 years.
Distinctions
In 2016, Thompson Creek Window Company was ranked seventh on Remodeling magazine's list of the 550 largest replacement contractors in the US. The company is also an EPA Lead-Safe Certified Firm. Additionally, Thompson Creek received a 2014 Dealer of the Year award by Window & Door magazine for Excellence in Community Service.
Licenses
MHIC #125294
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They were really—they did a great job for me. They did windows and doors replacements. I'd give them an A+. They did a great job. I was really impressed with them. They were on time, and they did what they said that they were going to do it. They picked up all their stuff.”

“They explained how the windows were made. They showed me how they measured them, and they went through all the—they showed me how they make them and what goes in them and all of that. They installed new windows for me. I would grade the overall experience A+. They cleaned up nicely behind themselves. They washed the windows. They washed the casings down, and they cleaned up all of the debris and everything. Everything was beautiful.”

“It was good, the whole experience, but mostly the installation guy—the guy that installed it, and the supervisor and the team that installed the windows. They made it positive. They did window installation for me. They get an A.”

“They did an excellent job, and I've sold the house since that. They did a good job. The guys came out, and they did what they had to do when it came to putting in those windows. They did an excellent job, and they did a job with the siding, as well. They did the windows and the siding, and I told the new owner who put all of that in. I would rate them A. They knew what they were doing, because at one time, I had some water coming in. It was a heat pump all the way up there on the fourth level, and it was some water coming in around that heat pump. They sent a guy out, checked it out, fixed it, and never had any problem.”

“I really liked the windows. I really liked the door. Everybody was nice. They did everything they said they were going to do. It was all the windows and then one door, a storm door. I would give them an A+.”

“Their products are good, and their installation is very good. They put in a couple of doors for me. They're A+.”

“From their sales force to their installers, fantastic. They replaced windows and doors for me. I'd give them an A+.”

“I liked that the salesman was very friendly, the work was done on time and efficiently, and it's beautiful. They replaced all our windows. They also put in a storm door. They're A+. We've already recommended them.”

“I liked that they came on time. They did the work for the price we had agreed to, and the work was good when they were done. They did windows and doors for us. I would rate them A+.”

“I liked the great materials, fast service, and the people spoke English and were very nice. They performed door services for me. I would grade the overall experience A+.”

“I liked the guys that did the work. They were very professional. They did some aluminum wrap and then installed two windows. I would grade the overall experience A+.”

“I'm going to say, the quality of the materials is number one. If four stars is the highest, I'll give it a five, and then the engineers, the workers, the people that come—they are superb. They are absolutely superb. They dot their T's and cross their I's. They clean up. They have done every window in our home. They even built a custom-sized window because before I had the home installed with central air conditioning we had a house unit. So, we took that one, and they built a one-of-a-kind window to match the other windows that they put in our home, which was unprecedented. It fit. It was just amazing. All the other standard windows were replaced by Thompson Creek, and it was well-done professionally. We had the basement windows done as well. That was three different construction times. I would grade the overall experience A+.”

“The people were nice and informative. They did window replacements for us. I would grade them A+.”

“Their salesman was knowledgeable about what he was doing. This time they did siding for me. They've done doors, windows, and gutters for me before. I'll rate them A+. They were always on time and finished the job in a timely manner.”

“They are a great company. They were honest. I felt like they were very clean, they picked up after themselves. They put stuff down. I thought that I got a very good product. It wasn't the cheapest product, by any means, but it's a good value for what I got. They put windows in my house. They're A+. I've already recommended them.”

“They are very professional. They were very quick with the work they performed, and the people who were in our house were very courteous. They replaced our windows. They get an A+.”

“They delivered a very good product very promptly. They replaced all of the windows in my house. They're A+.”

“They delivered on their product and finished when they said they would. They installed windows for me. They get an A+.”

“They have done a couple of things for us. They were very, very precise. They take their time, but they do an excellent job. They put in windows—Thompson Creek windows. They fixed a set of blinds inside the patio doors. They put in a new front door. It was amazing to watch them work. They did a real good job—A+.”

“They put in a double-door for us, a French door. I liked the professionalism of the installers. They knew what they were doing, and they were very precise and quick in taking the old door out and putting the new one in. I would grade the overall experience A+. I had no problems with them.”

“They were on time, did the job, and were just great the whole time they were here. They did windows for me. I give them an A+. I've already recommended them.”

“They were super great. They were very nice. They were very clean. They were quick. I didn't have a ton of work done by them. I only had one window replaced, but they were also willing to come out to do one window, which a lot of companies aren't. They were actually wonderful to work with. I would grade them A+.”

“They're timely, and they do good work. The quality is fine. They installed doors and windows in our house. I'd give them an A+.”

“I liked that they followed up to make sure that we were happy with the work. The program manager came out twice. We got the leaf guard gutters around the house, and the window in the bathroom replaced. They're A+. I've already recommended them to three different people.”

“They were easy to get along with. They explained things well, and they came out and did exactly what they said they were going to do. They've done my windows, they've done my gutters, and they've done my doors. They get an A+. I have no problems with them.”

“Very positive. I love Thompson Creek. They come out and they check, and if it's not right, they are there the next day to fix it. And it's American made, which I love. We just love Thompson Creek. They put in two patio doors, and they did the gutters and the wrapping so that I don't have to paint anymore on top of the roof, and all new gutters with the leaf thing that you don't have to clean your gutters. If I had any more work to do, it would be with Thompson Creek. They get an A+ on politeness, cleanliness—it was a good experience.”

“They completed the project. They did windows, doors, and siding. I'll give them an A+.”

“I guess I liked the quality of work. I haven't had any problems with the windows or anything, and the fact that they really took their time and they paid close attention to details in installing the windows—they have done windows and a sliding door for me. They get an A.”

“I had a positive experience with them. They installed windows. I would give them an A.”

“I liked that they are very focused on customer service, and they stand behind their products. They put some windows in. Several different times, they put windows in. They earned an A.”

“I liked that they were receptive to exactly my own taste, and they worked fast and professionally. They did windows for me. I'd grade them A.”

“I liked the salespeople and their presentations. They did windows and a door. I'd give them an A.”

“I liked the selection, the process, everything. The process itself. They did the windows on my house. They get an A.”

“I wish I've found them ten years ago. I liked the way they changed out the windows. Everybody on the team knew exactly what they were supposed to be doing, and they made all 24 windows changed in a day's time. I would grade the overall experience A. I've already recommended them three or four times.”

“It was a good experience. I liked the way they worked, and the windows and the timeliness of it. I'd give them an A.”

“It was good. They are nice windows. The workers were nice. They did a good job. I'd give them an A.”

“It's been a while. They did a replacement on a slider door. Overall they'd get an A grade.”

“Overall they were quick, on time, good, no re-doing or whatever. They did windows for me. I would grade them A.”

“The salesperson was friendly, professional, and twice as good. The workers were on time, efficient and the door's great. They did a door replacement for me. I'd give them an A.”

“The windows are really good. They put up new windows for me for all my house. They get an A.”

“They came out the day of my scheduled appointment. They came out, and I had eleven windows done, so they were on time—the time they said they would be done, and within four or five hours they had every window replaced in my home. Very, very good. I was very impressed. I'd give them an A.”

“They came when they said they were going to come, they put the product in, and they did a good job. They did new windows and doors for me. I would grade the overall experience A.”

“They did a fantastic job and they were quick at it. They did new windows for me. They get an A.”

“They did everything they were supposed to do, no problem. They put in a patio door. I'd give them an A.”

“They just did everything right, did it on time. First, they did the windows in my house. Then I had them do the windows in my mother-in-law's house a couple years later. Then last winter they did the doors in my house. I would grade the overall experience A.”

“They were on time, and I think they were very efficient. I had windows placed in. I would grade them A.”

“They were on time. They replaced a sliding window. I would grade the overall experience A.”

“They were very good at staying in touch with and keeping me up-to-date. They actually had to make a revision, and it delayed by a day, but it turned out to be positive. They bent over backwards to make it right. They installed a new window where there was no window before. There had to be a cut-out, and there had to be additional materials so that it would support the weight of the window, and they provided all of the materials. I'd give them an A. They were excellent. I've already recommended them to the neighbors.”

“They're very good. The windows can be transferred to the next owner. If I had any trouble getting them back down here—once one of them didn't close, the guy came out and fixed it, and they do that free. They don't charge you. We have their slider in the front door too. I'd give them an A. I don't know how to get the screens out, but they did a good job.”

“We had a pretty good experience. I would say everything stood out. We have a townhouse. They made sure that all windows were OK with the architecture of this house. Great customer service. They were on time, they finished everything on the same day, and we can already see the difference in the windows. I'd give them an A.”

“We had about ten windows and doors done. We are very, very happy. I'd give them an A.”

“I liked their work. I liked their professionalism and their product. I had gutters done and a patio door put in. They get an A.”

“The first thing they did for us was put in a front door, and it wasn't easy, but they stuck with it and did an excellent job. They did three windows for us. They also did gutters for us. They earned an A. They are very experienced. They know how to do it right.”

“They did what appears to be quality work. They did windows and gutters for me. They get an A.”

“They were responsive, and they were accurate with their estimates. They've done a bunch of work on my house, windows, doors, gutters. I'd give them an A.”

“I liked that they were willing to work with the homeowner in some minor issues during the install. They did windows and siding for me. They get an A.”

“I liked the quality work and good service group. Had siding and windows done. I would grade them A.”

“They did a lot of work for me. We ran into a few problems, but other than that, they did great work. They did windows for us, siding and things like that. I would grade the overall experience A. They did an excellent job. On the windows, the cleanliness was excellent on that, but the siding work, we did run into some problems. The guys kind of left a little bit of a mess.”

“They were very efficient. They were professional. They did sliding glass doors and vinyl siding for me. I'll rate them A.”

“I liked that they are organized, friendly, good quality. They did our windows, our siding, and our gutters. I'd give them an A.”

“Thompson Creek Window Company replaced my entry door and did an outstanding job. The installers were punctual and did an excellent job on the removal of the old door and installation of the replacement door. I am very pleased with the quality of the product and the installation process.”

“The whole Thompson Creek team was fantastic. From sales to installation, they made the process easy. We had an extremely large job—several custom windows and a front door—and everything was done right. The new windows and door work great. I would highly recommend them—A.”

“We love Thompson Creek. The quality of the doors and windows is excellent. From the estimator to the installers to our coordinator, we could not be happier with the work, attention to detail, and service—two thumbs up.”

“The experience was great, every step of the way, including financing. We have asked them to come back, though, to tighten up a couple of screws and change a screen. But they did a good job even with that.”

“Door with sidelights are excellent in quality. The installation went as scheduled. The cleanup after installation was perfect.”

“The ultimate professionals. I would not hesitate to recommend to friends and family. I had all windows and doors replaced. They were efficient, precise, and I have had absolutely no problems.”

“They were great, professional to all extent until it came to one screen they forgot to install. It took them four months to finally get around to it.”

“The front door with storm door installation went very well. The quality workmanship with an eye for detail was completed on time, as promised.”

“Good job, but had to be there to ensure water damaged baseboard was removed, otherwise they would have installed new door on top of it without checking.”

“We first had our sliding glass door replaced as we were not using that room in the winter because of the cold - a year later we replaced all the windows in the house, and next year we plan on replacing another door. Repeating customer here, I think that says it all.”

“My experiences with Thompson Creek have been quite satisfactory. I have told many people about my positive experience with Thompson Creek and have recommended that they try them. The techs who installed my windows pointed out a few things about my windows that could cause damage by rainwater. They also advised me about the type of caulking to use around my windows or contact them and they will come out and caulk. That blew my mind. I didn't realize that they would come out for something so minor.”

“The windows and doors are very high quality and the installation team was very professional throughout.”

“Overall the workmanship was good.”

“I'm totally satisfied with the work Thompson Creek did of replacing new windows in my home. Really pleased with the work.”

“After another company came to our home and gave us an estimate of the work to be done, the gentleman was who came was only concerned with amounts and payments. I politely showed him the door, and call Thompson Creek that very same day, and am so happy I did.”

“I have already recommended them to several friends. I will be having them replace some additional windows.”

“Good solid company with quality products. Generally, I am not a fan of negotiated sales pitches, and Thompson was not too pushy, but I still would have preferred an approach where you do not have to decide immediately. Good installers, and when there is an issue Thompson Creek followed through which is appreciated. Thanks for a quality sliding door.”

“They did a great job installing new windows.”

“Thompson creek provided exactly what they promised, top quality workmanship on a timely basis. They went out of their way to ensure that the house was at least as clean when they finished as when they began. One of my neighbors observed their workmanship and said when the time comes for them to replace their windows, Thompson Creek would be first on their list to be contacted. We could not have been more pleased with this overall experience.”

“I highly recommend them. I am very pleased with my windows.”

“The salesman, scheduler, and installers were polite, personable, and professional. The young men who came to install my windows and door had an impressive work ethic, not stopping until the entire job was done. I'm delighted with the windows and door and have recommended Thompson Creek to a friend who is going to be having new windows installed this year.”

“Thompson Creek did everything they said they were going to do, and their materials were top-notch. I got all new windows. They were installing them for the whole house, so it was maybe 20 windows. There was a problem with two windows, and they fixed them that day. They went back and got the right ones. They did siding and a front door, too. I chose them mostly because of quality and recommendations from others. They'd be an A.”

“It was good from start to finish. They installed two storm doors. There were two installers, and they were both outstanding. I chose them because of their reputation. They're a noble company. Thompson Creek deserves an A.”

“They were awesome. They put the windows in, and they look awesome—as if they were built with the house. They cleaned up everything very well, and they were polite and courteous. A friend of ours recommended them. I would grade them as an A.”

“We had some windows replaced. It was a half-day job. It was two windows, but they were large. I thought they were terrific. They left things clean, and they called to check and see if everything was going well. They really kept on top of things. I would absolutely recommend them. My daughter had used them in her house, and she was so pleased. They were an A-grade company.”

“They installed a bay window and two smaller slider windows. Their customer service was excellent. They came to measure and explain everything, and the installation went very smoothly with no issues. I would rate them as an A.”

“They changed eight windows in the basement. They left the job cleaner than it was before, and the customer service was excellent. I chose Thompson Creek because they actually did my windows before. I would grade them as an A.”

“My house had been broken into, and I needed a new sliding door, like, immediately. Thankfully, they had a door that was the exact same size that somebody had cancelled, and they were able to come out within just a couple of days and install it. I chose them because I'd used them the previous year for another sliding glass door. They deserve an A+.”

“They did basement windows. I called them back for something else, too. They were efficient and really good, and I was very pleased with them. I was pleased with their service and the people that came to the home. I would use Thompson Creek again, and I'd give them an A.”

“I liked their professionalism and attention to detail. They installed a new front door. I chose them for their presentation, and I thought the young men did a great job. They deserve an A rating.”

“Thompson Creek installed the doors and the windows. They were professional, they cleaned up the mess, and it was, overall, a good experience. I would say they're an A.”

“I just had windows replaced, and I liked their overall work. The customer service was good. I would grade them as an A.”

“They showed up on the date they said they would and installed my windows, and I haven't had any problems with them. They replaced all the windows in my home and two sliding glass doors. I had used them before and had a good experience. I would rate them as an A.”

“Thompson Creek replaced a window. It took probably three to four hours. Their customer service was very good. We've used them in the past for windows. They're an A-rated company.”

“They came and told me what they were going to do and how much it was going to cost, and they did the work. They did some doors in my house, and it took them one day to do it. They had a guy that came over and showed me the details of what they were doing. They get an A.”

“Thompson Creek put in a new window downstairs, and it's beautiful. Their customer service was great; they were very nice. I would say they're an excellent, grade-A company.”

“They've installed a total of ten windows, and we have been very pleased with the product and the execution. Everybody has been spectacular. They know what they do—they don't waste your time, they answer all your questions, and they are proactive. I'm a big fan of Thompson Creek, and I'd recommend them to anybody. I would give them an A grade. They do excellent work.”

“Thompson Creek did a fantastic job. I look forward to using them again. They replaced a major window in the front of my home. They left the job immaculate when they were done, and their customer service was well above what I had hoped for. I chose them because of their quality—they're A+.”

“I thought they were excellent. I had all of my windows changed and three storm doors put in. I would use them again, and I would give them an A+.”

“They replaced all of the windows in our home. I think the quality of the work was excellent. They were really professional when they came to give us an estimate, and the actual work team was really professional and did a great job. Everything looked really nice and clean, and they finished well. I think we would give them an A+, for sure.”