Pella Windows & Doors, Dallas - Ft. Worth
4th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Pella Windows & Doors, Dallas - Ft. Worth has received 4.4 out of 5 stars based on 143 customer surveys conducted through Our Research Partners.
5
90
4
30
3
14
2
9
1
0
4th year as a Best Pick Call
"Our customers enjoy the peace of mind that comes with knowing that we are guided by the Pella Promise: Our expert team's number one goal is to help you find beautiful, energy-efficient replacement windows and doors that fit your style and budget."

David Moore | General Manager
Company Information
Services Offered
Pella Windows & Doors DFW sells and installs replacement windows, patio doors, and entry doors. The company offers windows and doors in wood, fiberglass, and vinyl. Pella DFW exclusively offers all Pella products and services.
Services Not Offered
Pella DFW does not repair or replace broken glass on non-Pella windows. Pella DFW provides service on all the windows and doors they sell.
Warranty
The company offers a limited lifetime warranty on products and a ten-year installation warranty on homeowner replacement projects.
Company History
Pella was founded in 1925.
Distinctions
The company is a member of the National Association of Home Builders (NAHB) and the National Association of the Remodeling Industry (NARI).
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
506 E Dallas Road
Grapevine, TX 76051
Hours
Mon
6:00 am - 9:00 pm
Tue
6:00 am - 9:00 pm
Wed
6:00 am - 9:00 pm
Thu
6:00 am - 9:00 pm
Fri
6:00 am - 9:00 pm
Sat
7:00 am - 7:00 pm
Sun
9:00 am - 5:00 pm

Compiled Score:

Pella Windows & Doors, Dallas - Ft. Worth has received 4.4 out of 5 stars based on 143 customer surveys conducted through Our Research Partners.
5
90
4
30
3
14
2
9
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
05/01/2022

No review comments provided

Review by
04/06/2022

No review comments provided

Review by
02/03/2022

No review comments provided

Review by
01/31/2022

“Pella has some beautiful windows and things went very well. With the extreme amount, I paid for the windows I guess I was hoping for better service through the process. That seems to be a large complaint about Pella. Service wise Pella is average at best. Nothing impressive. I would not recommend Pella to friends/family and get them to shop around and find the best price. Now do not get me wrong the Impervia windows are gorgeous! However, if friends/family taste is not for large Awning windows like mine, go with whoever has the best price. If looking for basic single hung windows… Go for the best price.”

Review by
01/17/2022

“The windows are efficient and very nice looking. We have had a lot of comments from neighbors and online views through Google. We are really satisfied with the quality of the windows!”

Review by
01/17/2022

“Excellent work and friendly staff!”

Review by
01/17/2022

No review comments provided

Review by
01/17/2022

No review comments provided

Review by
01/17/2022

No review comments provided

Review by
01/16/2022

“For exceptional price I expected exceptional quality, delivery, and install. The doors are quality in manufacture overall - and custom due to size - 97x105 french doors for a new construction home expansion and balcony. Delivery: The doors were quoted to take 12-14 weeks. 2 weeks before due, my manufacture delivery date slipped out another 8 weeks. So they doors actually took 21 weeks (!) to arrive meaning I had a literal hole in my house covered with plywood for more than 2 months waiting for my doors and messing up construction timelines and multiple contractor work all happening around and including the doors. Install: Far from perfect, and results in things as the homeowner I see that I am bothered by day to day. Functionally there is a significant lack of seal and drafts coming in at the top and bottom centerline door closure at the sills. There is even an actual 1/2 inch of visible daylight gap at the bottom where it does not seal right. There probably is at the top but I am not tall enough to tell, but I can feel cold air stream in by reaching up there with my fingertips. So it means dust, and right now cold air, and this summer Texas hot air, will be making that room an HVAC nightmare and year round dust ingress issue. The installers while polite and professional, used liberal amounts of some kind of sticky black paste to cover scratches and inconsistencies in spacing due to the install process. Slopping it on with fingers, getting it on their boots and hands - and eventually spreading it to rugs, flooring and walls which I either had to clean off with alcohol myself. In some cases it won't come off due to wall texture around the doors repaint whole walls. On the doors themselves it reduces the intended perfect satin black modern surface the doors were supposed to have instead in some places the black "goop" smears make it look like the doors are dirty.”

Review by
01/13/2022

No review comments provided

Review by
01/13/2022

No review comments provided

Review by
01/13/2022

No review comments provided

Review by
01/13/2022

No review comments provided

Review by
01/13/2022

No review comments provided

Review by
01/13/2022

“Professional at every level.”

Review by
01/13/2022

No review comments provided

Review by
01/13/2022

“L”

Review by
01/13/2022

No review comments provided

Review by
01/06/2022

“The windows were not provided as described at the time of sale. No samples were given, but we were clear on the operators desired. These operators were not provided on the windows. No one, not even our original sales rep, will return calls to handle the situation. We noted the discrepancy at the time of the window installation but again, no follow-up. I did not like the fact that the cash price was only honored on the day of - not even a 24 hour window of time - and that after the guy spent 2+ hours at the house. Anderson gave us 3 days to consider their offer.”

Review by
01/05/2022

No review comments provided

Review by
01/05/2022

No review comments provided

Review by
01/05/2022

No review comments provided

Review by
01/05/2022

No review comments provided

Review by
01/05/2022

No review comments provided

Review by
01/05/2022

No review comments provided

Review by
01/05/2022

No review comments provided

Review by
01/05/2022

No review comments provided

Review by
01/05/2022

No review comments provided

Review by
01/05/2022

No review comments provided

Review by
01/05/2022

No review comments provided

Review by
01/05/2022

No review comments provided

Review by
01/04/2022

No review comments provided

Review by
01/04/2022

No review comments provided

Review by
01/04/2022

“They did a great job, but are expensive.”

Review by
01/04/2022

No review comments provided

Review by
01/03/2022

No review comments provided

Review by
01/03/2022

No review comments provided

Review by
01/03/2022

“A quality product with professional installers which I would recommend to friends.”

Review by
12/29/2021

No review comments provided

Review by
12/28/2021

No review comments provided

Review by
12/27/2021

No review comments provided

Review by
12/27/2021

“We replaced two large palladium windows with casement windows. The sales person never mentioned we could not reuse the plantation shutters that were currently in place. We had to invest in new window treatments for the windows. Pella window did partially compensate us towards new window treatments. The installer had limited experience. The window frame was poorly caulked and required painters to smooth out the seams and edges. The windows came with screens. It took four appointments to adjust the screens so that they fit the window. Each visit I was assured that new screens would be ordered because of the size of the windows, and each return visit someone new brought the same screens that didn't fit. The final visit the same screens were brought but they adjusted the "notch" in the window frame. A suggestion we had made initially. In addition, the crank shaft cover, and latch cover was missing for one window. I was told that these items would be brought with the first attempted screen replacement but this message was never relayed to the technician. He just happened to have these parts in his truck and he was able to take care of it. Lastly, only one technician wore a mask or offered to wear a mask coming into our home. I think Pella windows are a good product. We were disappointed in the lack of communication and follow through from Pella North Texas office.”

Review by
12/26/2021

No review comments provided

Review by
12/26/2021

No review comments provided

Review by
12/25/2021

No review comments provided

Review by
12/25/2021

No review comments provided

Review by
12/25/2021

“Unlike other retailers, I didn't have to lift a finger! They did all the work including permits!”

Review by
12/25/2021

No review comments provided

Review by
12/25/2021

No review comments provided

Review by
12/25/2021

No review comments provided

Review by
12/23/2021

“Just need installers who must speak English, very hard to communicate with people that do not.”

Review by
12/22/2021

“Overall great expereince. They replaced all our windows and put in a wall of sliders.”

Review by
12/22/2021

“I am very happy with the installation of my Pella windows. Although they are certainly not the least expensive, I do like the product, and I believe the quality comes with the Brand Name.”

Review by
12/22/2021

No review comments provided

Review by
12/22/2021

No review comments provided

Review by
12/22/2021

No review comments provided

Review by
12/22/2021

No review comments provided

Review by
12/22/2021

No review comments provided

Review by
12/22/2021

No review comments provided

Review by
12/22/2021

“Good solid windows”

Review by
12/22/2021

“Good quality windows and professionally installed.”

Review by
12/22/2021

No review comments provided

Review by
02/09/2021

No review comments provided

Review by
01/07/2021

“pandemic created delivery delays, i just hope it was true, you never know if my doors were in the order and delivery time, that was being stated, but either way, a representative started calling every Friday, and that was nice, just some info helped in the process of knowing where I'm queued at in the installation of the doors, a couple of dates were canceled, understandable. The guys that did the installation did a really nice job. i had a lamp for them to have extra light, and they went the extra mile and covered it with clear plastic, so it wouldn't get any dust on it, and of course they put tarps on the floor, and they worked in rain, it didn't rain much or long, and they even asked should we come back, I said no, cause they were 6 months late, no fault of Pella I hope.”

Review by
01/02/2021

No review comments provided

Review by
12/30/2020

No review comments provided

Review by
12/24/2020

No review comments provided

Review by
12/24/2020

“Every person that has seen the doors, cant stop talking about them”

Review by
12/23/2020

No review comments provided

Review by
12/18/2020

No review comments provided

Review by
12/17/2020

No review comments provided

Review by
12/17/2020

No review comments provided

Review by
12/16/2020

“Very pleased with the work, especially the new patio door installation. My friend has a new front door from Renewal by Anderson. It is very nice and well made, but I think Pella did a better job on the door jam for my patio door. It is elevated enough to keep out crawling things (snakes, bugs).”

Review by
12/16/2020

“Excellent quality and professional installation service.”

Review by
12/16/2020

No review comments provided

Review by
12/16/2020

No review comments provided

Review by
12/16/2020

No review comments provided

Review by
12/16/2020

No review comments provided

Review by
12/16/2020

“Installation was great but when you have a problem, they're not. I haven't heard from anyone since November. That is totally unacceptable. Jamie Ogel is who I had to dealt with. I called my salesperson when my screens wouldn't stay up and he would never call me back. I had to call his supervisor before he would call me back to schedule an appointment that was too late for us. Then I spoke to Jamie, which is right below the owner, and he told me that they would take care of it by sending the new screens. In October, Pella sent me one screen on a pallet, shrink wrapped around two 2x4s, which broke the screen of course. I sent David and email in November. I know he saw the email. He has yet to get back with me.”

Review by
12/15/2020

“This is the second house I have put Pella windows in and I am very happy with the service and timeliness. They keep their promises and do good work.”

Review by
12/15/2020

No review comments provided

Review by
12/14/2020

No review comments provided

Review by
12/14/2020

No review comments provided

Review by
12/14/2020

No review comments provided

Review by
12/14/2020

No review comments provided

Review by
12/14/2020

No review comments provided

Review by
12/14/2020

“The quality is amazing. The windows help us retain so much heat compared to our old ones. I'm running the heat in my home 5 degrees lower than I normally do and the house is still too hot. There are no drafts in my home anymore, except for the closets.”

Review by
12/14/2020

“Pella Windows and Doors - North Texas is an excellent company to deal with as they stand behind what they say. The installers with Pella Windows and Doors - North Texas are also excellent.”

Review by
12/14/2020

“Pella Windows and Doors provided great service at a great quality. I am very happy with the finished product.”

Review by
12/14/2020

“Pella Windows and Doors provided a quick installation, quality product and dropped my electrical bills by 10%.”

Review by
12/14/2020

No review comments provided

Review by
12/14/2020

No review comments provided

Review by
12/13/2020

No review comments provided

Review by
12/12/2020

No review comments provided

Review by
12/12/2020

No review comments provided

Review by
12/11/2020

No review comments provided

Review by
12/11/2020

No review comments provided

Review by
12/11/2020

No review comments provided

Review by
12/11/2020

No review comments provided

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: