“For the first six or seven months after I had it done, I had to run a space heater in the bedroom because the windows weren't keeping out the cold. I've been out of town, they are supposed to be calling me back this coming week, because the warranty is forever, so hopefully they will make good on it. They were helpful, their crew was good. My house wasn't a mess when they got finished, everything seemed to be going well. I was pleased with the result at the time of result. This is the first winter that I have gone through with them. I would grade them with an A.”

“They replaced some windows. They were quick and on time, the time that we had scheduled. We had done some work with them before and got some other windows replaced, and we're very happy with that. So we were a return customer. I'd give the experience an A+.”

“They did window replacement. It was good quality for the value. Good installation, customer service from the workers was good. I would grade them as an A.”

“They did doors for me. I liked the quality of the doors and it was quality installation. They were right on time and were knowledgeable. I would give them an A overall. We have recommended them.”

“They put in new windows. I thought everything was pretty quick, worked out fine. Our person was very nice and just got to the point and got it done. I'd give them an A rating.”

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“They continue to send me emails and phone calls, and it's frustrating. On the work itself, I would grade an easy A. They just installed windows. The work itself went very quickly, they sent somebody out to measure which went smoothly. Installation had to be rescheduled several times due to the weather. The only issue was to be spammed with phone calls and emails. There were lots and lots of calls saying, ‘Hey, we’re available to do more windows for you.’ It would have been an entirely positive experience. But that particular aspect was frustrating.”

“He had a good crew, the guys knew what they were doing. It was like clockwork, they done it before. The guy who was doing the aluminum siding, the flashing around the windows, did a nice job. And they caulked up real nice. I got people in the business, contracting, and I could tell that they were professionals. It was all good. And when I pay this loan off for the windows, I will call them again. I would grade them an A+. I would recommend them.”

“Originally, it was a very experience. They didn't keep their promises, and then he tried talking himself out of it. I went to the Better Business Bureau, and they immediately started calling me and actually talking to me and saying, 'Oh, no, it was an oversight.' So, they made amends. They did the right thing, but it took four weeks for me to get action because I had to go to the Better Business Bureau, rather than them being up-front and saying, 'Yeah, we did promise that.' The workers that came and did the work were good. They were efficient, they were clean, they did the job, and I don't have any big complaints about them. But I won't go back because of my first experience. They replaced five windows. It was really good afterward, the follow-up, and the vice president of the company calling me to make amends, I just wish I didn't have to go through all of that just to get him to do what he was supposed to do in the first place. I would grade the overall experience with a C. If anybody asks me, I would absolutely tell them about this up-front and say the installers are really good, but make sure, right off the bat, you get it in writing—this, this and this, which was what they were offering. If it's not in writing, I wouldn't bother to haggle with them because it's just frustrating.”

“They did windows for me. I'll give them a B. The quality of work is OK. I had to learn how to make sure my windows were closed. No one really educated us on how to close them, and that's a problem for me, because there is a special way you have to close them.”

“I liked that they showed up on time, they did the work, and they were clean. The only problem was they broke one of the windows when they were fixing it, so they had to come back. They only did windows. I would grade the overall experience with a B.”

“It was positive due to the quality of the work, the professionalism of the workers. The doors work just fine, and we never had to call them back. They put in two doors for us. I would grade the overall experience with an A+. Everything was perfect.”

“It was good. It was positive because they came when they said they would, they did the work, and cleaned up after themselves. It was a good experience. I would grade them with an A. They didn't have much conversation, they just did their work.”

“It was a positive experience because they were really knowledgeable, delivered exactly when they said they would do it. There were no hiccups in any way. We had two sliding glass doors put in. I would grade the overall experience with a B+.”

“The quality of work they did was excellent. But the window that they put in was too late. And the screening on the outside screen was very generic, and then it broke within the first week. Do they back up their product? I would say no. In the summertime, I need my windows opened, and letting all the bugs in, I would say no to that. But in the wintertime, it's a very good quality window, seems to hold out.”

“It was real good. They put they windows in. They were quick. They were personable and they did a great job. They put in eleven windows. We had new siding put on a couple of years ago and that's about the only thing that we needed. I would give them an A. We definitely would use them again if we needed it. It's warmer in our house now and everything. It's wonderful.”

“Most of the time it was OK, but I had a problem with one of my windows leaking, they came out to fix it but it was still leaking. It's OK now, it took them two times to come out and fix it. It was inconvenient. They put in two windows for me. No siding or doors, just the windows. I would grade them a B. They fixed it right, but it took them a while to do it.”

“One of the windows in my son's room, I was having some difficulty with it. I told my husband to call them. They just did windows for us. I would grade the overall experience with an A. Punctuality, we had a couple of issues with, but part of it was the weather. I won't fault them totally. I don't think it's their fault.”

“I'd give them an A+.”

“The service was OK. They did windows in one room for me. I would grade the overall experience with a C.”

“I got what I paid for. They did windows for me in two rooms—a patio door and a window. They get an A.”

“They replaced my windows on the third floor. I would grade them an A+. I already recommended them.”

“The experience was good. They put in five windows for us. I would rate the experience with an A.”

“They did windows for me. They did it on one part of the house. I would give them a B overall.”

“It's never been a bad experience. They did one window for me. I'd give them a B.”

“It was fine. It's windows. They were there to put them in. I'd give them a B.”

“We're quite happy with the product. They put in windows in a couple of rooms.”

“It was fine. They did windows, I would grade them an A across the board.”

“I liked the windows. We had 12 windows put in. I would grade them an A.”

“The product was good. They did a window and a door. I'd give them an A.”

“It was a great experience, except for all of the follow-ups.”

“They did a door for me. I'd give them a B.”

“The service that I received for what I paid made it positive. They did all of my windows in my house and my patio door. I'd give them an A. I'd be extremely likely to recommend them.”

“It was fine. It was positive because the windows work, and they came on time. There was no problem. They put in two windows for me. I would grade the overall experience with an A. I had no problems whatsoever. I liked that.”

“It was good. They were right on time with showing up to do the work, and they finished in less than a half day of work. They replaced an oversized sliding glass door and a connecting window. I would give them an A.”

“It was positive because of the price, the timeliness, and they did a good job. They did windows for me—the whole house. I would grade the overall experience with an A+.”

“It was a positive experience because they were very polite, and they came in and worked and didn't leave a mess. They installed some windows for me. I would rate them as an A.”

“It was fine. I'll use them again. They gave me a fair price. It was good work. They did windows for me—about eight. They were B.”

“The representative made it a positive experience. He was really nice. They did a whole window in the living room. They're A+.”

“They got all the windows done when they were supposed to. They put in all the windows in the entire house. They deserve an A.”

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“Quality of the window is good, customer service through the delivery process was fine. My single complaint is the sales process felt pushy and like we were haggling over price.”

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“The product is excellent, the installation was perfect. But the follow-up to replace a simple door handle, that was not what was ordered, took many weeks and a lot of phone calls. Once the salesperson made the sale, we never saw or heard from him again even after repeated phone calls to him. Unacceptable. This guy should be fired.”

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“Satisfied.”

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“Very good work with no complaints.”

“I was highly satisfied with Window Works they were quick and timely installing three of my windows.”

“Good job, but price was high. Did six basement windows.”

“We purchased a front entry door. The door itself is high quality and beautiful. The administrative portion of the experience was a bit frustrating. They did not show for the first delivery date nor did they call. On the second date, they brought the wrong door. Thank goodness I caught the error before they removed the original door. Then they couldn't find the correct door, a bit of a nightmare. As I mentioned above, the door is impressive and changed the whole look of the house however I might hesitate before using them again.”

“I have used the company twice. The first time, they replaced an exterior door to my garage. There were problems with the work, but they came back and did a great job. However, the threshold has cracked and broken off. I often get promo calls from WW checking to see if I need new work. I tell them about the broken threshold, and they express concern and will get someone to contact me to make repairs. In over a year, no one has called. The second job was for three replacement windows which have just started show a problem with the screens. I just noticed this and will call. We'll see if they respond.”

“The people in the field are great; the office and sales support staff not so much.”

“Everything was done well.”

“Replaced four windows.”

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“The quality of the windows is excellent. The installation was also great. Considered a follow up project, but the price exceeded my expectation for a returning customer.”

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“Great Service!”

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“They did excellent work replacing my back door and back basement door in my historic home. The extra attention needed to create the exact fit for my nonstandard door resulted in a beautiful end product. Highly recommended!”

“We are so pleased with the quality of your product, I love both doors that have been replaced, and the windows are such an improvement to what we had. We have had nothing but compliments from everyone”

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“Eric and Rob visited to make the presentation. They were very professional and knowledgeable in showcasing their product. When they left, they had established a very amicable relationship. Everyone from the Company with whom I spoke or who visited my home to work, were very courteous and their customer service was excellent.”

“The 2 window installers were very polite and professional. They also cleaned up the debris after they left. I'm very pleased with more new Windows and they have all the features I wanted.”

“Very happy with my experience with Windows Works look forward to completing my projects with them.”

“Salesman did not give gift card as advertised. Not real happy with him.”

“We are very satisfied with our beautiful doors. They are everything we anticipated.”

“Black dirt is encased in the caulk in two windows on interior; One window on exterior has gobs of foam insulation at top of install; one has yellow-orange color on framing at top on exterior; only one installer showed up to do the installation and he spent a lot of time on the phone. Apparently the second worker didn't show up for work the day of install, so my husband helped.”

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“I really like my windows the only thing I am not satisfied with is the screen they give you with the windows. The quality is terrible. It look like if you touch the screen to hard it will tear right away. Otherwise windows are great.”

“Window Works replaced almost every window in a house we purchased. They custom make every window after gathering measurements, so it took a little time but they were upfront about it. They also came in at a very fair price. I was looking at a few other options, and they seemed like the best quality and the right price. I had some cheaper options but they would use low-grade windows, not with all the bells and whistles the Window Works windows come with. They were still only slightly more expensive then the cheaper options and still under what I was expecting to pay. Sales team was great, they worked around my schedule as I work a ton of hours. I didn't feel pressured by them, and they gave me time to think about it and discuss with my wife. Great company, great windows, and a great price!”

“I have already complained about the service and have never heard back from anyone”

“I referred to a friend. Cost was among highest. They went with someone else.”

“The service was top notch from ordering through installation. I am pleased that I chose Window Works.”

“The whole installation process was quick, professional, and well done!”

“The window replacement experience was seamless and professional.”

“Great job!”

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