“Wonderful experience through and through. We love our windows! Will definitely recommend to others.”
“The worker who came to do my project did a fantastic job. I just feel a little draft in one window. I know everyone can't be perfect, but he did a good job overall.”
“Friendly service installed correctly looks great and they were very communicable”
“Everything was great until I found out I couldn’t have solar panels installed.”
“I am very satisfied with the quality, the installation, and the product installed by Power Home Remodeling. Top-notch.”
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“I am likely to recommend Power Home Remodeling because they came in and did what they were supposed to do, they left my house clean, and I'm happy.”
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“Wonderful experience through and through. We love our windows! Will definitely recommend to others.”
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“I was very happy with them from start to finish of my project.”
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“We've always had a great experience with Power for our windows and were glad to use them again. The only reason to not give five stars was that one of the windows had a different appearance than we expected (we've gotten used to it now) and that the new windows make a little noise when you open them, different from the last set we've gotten. Also the installers left behind some trash this time, though they were quick to pick it up when we told them. But we got the same excellent customer service that we have come to expect.”
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“The did a decent job upfront. I had a issue and nobody has gotten back to me.”
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“The worker who came to do my project did a fantastic job. I just feel a little draft in one window. I know everyone can't be perfect, but he did a good job overall.”
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“Easy to work with, quality work, excellent service.”
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“It was a very easy process. The workers and salespeople were very helpful and cleaned up everything nicely.”
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“I was very pleased with the entire process.”
“The work and materials were excellent, however the scheduling was a problem. What was promised to be a three day job started almost a month late. They said there were shipping issues, but at the signing they said they had all materials already in-house. Communication from the company to us and the crews was inconsistent at best. They responded to problems, but again the communication to their crews caused repairs to be delayed. Ultimately the work was completed well, it just wasn’t as smooth they said it would be”
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“Knowledgeable employees, answered all questions, easy to talk to, good warranty, respectful,”
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“Everything was great until I found out I couldn’t have solar panels installed.”
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“Friendly service installed correctly looks great and they were very communicable”
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“I am very satisfied with the quality, the installation, and the product installed by Power Home Remodeling. Top-notch.”
“They did what they said they were going to do.”
“They made the process very simple, and answered all our questions. They were very knowledgeable, which gave us confidence.”
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“Everything was informative, professional, and done quickly!”
“I think Power Home Remodeling is great if you have a big job to do, but if it's a smaller job, they are bad at keeping to the schedule.”
“Power is clearly a sales company. They tell you what you want to hear in order to make the sale.”
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“Numerous resheduled appointments, since May of 2022, still waiting for this project to be completed it now February of 2023. Poor follow up , product damaged. Replacement parts mixed up and lost at the warehouse. Two sets of sliding glass doors where supposed to be installed on the same date, however one set was missing the frame. Extended wait time for installation of the second sliding glass doors. Poor quality control and follow up. Extremely disappointed with the quality and service for the amount of money.”
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“Most everyone was extremely professional, including the installers! Their work was pretty much seamless and they did a great job cleaning up after themselves, inside and out! They left nothing for is to have to touch up or fix, which hasn’t been the case when we’ve had other companies install things for us. Overall I was very satisfied with their work and product!”
“Power has gone above and beyond for me and my home. I love the service and how everything turned out, I have no complaints”
“Great job house is much warmer”
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“The customer service is absolutely horrible. They get you to sign a contract. Then no consideration for the customer after you sign so buyer beware don’t sign to start payments unless you are 100% sure you are happy with the project. We had multiple no shows when they were to be here to fix the issues. Even the install got rescheduled 3 times. If you have all day and everyday for power go ahead and use them but if you need to take time off for specific days set aside for them don’t use them.”
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“There were two many mistakes made and the overall quality and consistency of the workmanship provided was too poor to be considered a premium service for which Power charges premium GC costs. I could have saved significant money and received similar or better work by going to Lowe’s and having them GC any old contractor to install Pella 200 line windows.”
“Disaster the whole project from Sales Person ordering the wrong color door (and not pointing it out), to numerous no-shows for appointments and installs, product not being what was expected ("frosted glass" as discussed with sales person, not being frosted), product not being available at time of installation, installation schedule changed without notice. Dennis Moore is very aware of how badly this whole project was handled by Power...”
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“I am not noticing any savings in energy reduction.”
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“The project was done efficiently, well, and on cost.”
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“The work and the lifetime guarantee is worth the cost of the installation.”
“I wouldnt put a friend through what we went through”
“We would like to start by saying pre-covid we had windows done by Power. It was great! They were quick, efficient, clean and quiet. Couldn't ask for better service. Now post covid it was a different experience. We would get conflicting instructions from each rep. We initially wanted just the roof, gutters and upper facia. After the walk through we also got the addition siding and windows done. The supplies for the siding were dropped off 2.5-3 weeks early (which landed on Easter weekend) I called and tried to have it picked up. It was always an excuse "we have no one on that side of town to pick up", "not doing pickups for the holiday", "the weather won't permit". We had material on my front lawn from Easter til Mother's Day. It was scheduled roof, windows, siding then gutters. When we set everything up the reps said no one needed to be home for anything except with windows. The roofing team arrived and caught us before we left for the day. Thank goodness they did because they needed electricity in order to work. To my surprise only one person on the team spoke English. We could not communicate with the team if that person was gone. I understand that roofing is dirty and messy and not everything is going to be cleaning up. But they did not put a tarp over the front flowerbed. I was picking out pieces of roof from the bushes for months. I got complaints from my neighbors on both sides because they had full shingles and nails from the old roof in their yard. I was disgusted to come home and see the mess that was left behind. I called the next day to complain and was told that the foreman on the job said it was cleaned up. All they did was sweep the front steps. I was left disappointed what happen to Power standards? We knew we couldn't inspect the work, due to it being a roof. But the interaction with that team was not what we were expecting. Next were the windows schedule on time in and out. They were good the team came in and ran like a well-oiled machine. They asked when the siding was going to be done, keeping them unsealed for too long could cause problems. I told them in a 2days they said great because rain was set for the weekend and that would not be good for the wood they replaced Surprise! We get a call saying the team that we were supposed to get was reassigned to Indiana and wouldn't be able to make it for the scheduled install siding date. I let them know about the rain and how the replaced wood is going to warp depending on how much rain. Then they find a crew to come out willing to do the job. Willing... And we find out it's the same crew that did the roof. Siding gets done and will say they stayed until 8pm one day. And yes, they needed electricity again. Another headache!! They left a mess and had reached the neighbor's yard too. They completely botched our back stairs. We were livid! They cut a top landing step the put a piece of siding over it. So instead of stepping on a piece of solid wood we had a piece of siding. The contractor from Power who came out afterwards to do a walkthrough was actually speechless on why they decided to do that. Cut wood to put siding on a step. Putting the siding on the step caused the screen door to jam. Which became unleveled which caused a water leak above the threshold. They didn't not have consistent caulking skips around the door and windows. The contractor who came out to do the walk through stayed and fixed everything but the step. There is no way to fix a cut step except to replace it. I feel for the amount of money that we paid for the project things could have been explained better. We called for a roof and gutters, he went in the attic and took satellite photos. We signed and then was told a project manager would come out to measure. He was the one that told us about the siding to the addition was installed wrong and fixing the roof wouldn't fix the leak in a window. We had the choice of removing the addition roof and leaving the main house. After thinking about it we decided to do the siding and then added new windows. Project manager came out picked colors and walked us through how it would look. He never once mentioned the backdoor, an estimate or explanation why it would be more beneficial to replace the back door and storm door now rather than later. But what they failed to mention was they would be messing around with the stairs. He said if they need to take off the rails, they will put them back on. Well, they did and put them on with the wrong screws. The gutter crew was good. They were another well-oiled machine. One of the crew members came and asked if I would like to do a walk through before they left. We called Power because we thought the quality of the workers were unbeatable now, we feel like it really depends on the size of the project.”
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“The service stinks. I will not recommend Power Home Remodeling to anyone.”
“I'm very happy overall with the installation. I would only recommend if asked.”
“Power Home Remodeling provides terrible communication between the crew and them. There is a lack of response with critical data.”