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“The project was done efficiently, well, and on cost.”

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“The work and the lifetime guarantee is worth the cost of the installation.”

“I wouldnt put a friend through what we went through”

“We would like to start by saying pre-covid we had windows done by Power. It was great! They were quick, efficient, clean and quiet. Couldn't ask for better service. Now post covid it was a different experience. We would get conflicting instructions from each rep. We initially wanted just the roof, gutters and upper facia. After the walk through we also got the addition siding and windows done. The supplies for the siding were dropped off 2.5-3 weeks early (which landed on Easter weekend) I called and tried to have it picked up. It was always an excuse "we have no one on that side of town to pick up", "not doing pickups for the holiday", "the weather won't permit". We had material on my front lawn from Easter til Mother's Day. It was scheduled roof, windows, siding then gutters. When we set everything up the reps said no one needed to be home for anything except with windows. The roofing team arrived and caught us before we left for the day. Thank goodness they did because they needed electricity in order to work. To my surprise only one person on the team spoke English. We could not communicate with the team if that person was gone. I understand that roofing is dirty and messy and not everything is going to be cleaning up. But they did not put a tarp over the front flowerbed. I was picking out pieces of roof from the bushes for months. I got complaints from my neighbors on both sides because they had full shingles and nails from the old roof in their yard. I was disgusted to come home and see the mess that was left behind. I called the next day to complain and was told that the foreman on the job said it was cleaned up. All they did was sweep the front steps. I was left disappointed what happen to Power standards? We knew we couldn't inspect the work, due to it being a roof. But the interaction with that team was not what we were expecting. Next were the windows schedule on time in and out. They were good the team came in and ran like a well-oiled machine. They asked when the siding was going to be done, keeping them unsealed for too long could cause problems. I told them in a 2days they said great because rain was set for the weekend and that would not be good for the wood they replaced Surprise! We get a call saying the team that we were supposed to get was reassigned to Indiana and wouldn't be able to make it for the scheduled install siding date. I let them know about the rain and how the replaced wood is going to warp depending on how much rain. Then they find a crew to come out willing to do the job. Willing... And we find out it's the same crew that did the roof. Siding gets done and will say they stayed until 8pm one day. And yes, they needed electricity again. Another headache!! They left a mess and had reached the neighbor's yard too. They completely botched our back stairs. We were livid! They cut a top landing step the put a piece of siding over it. So instead of stepping on a piece of solid wood we had a piece of siding. The contractor from Power who came out afterwards to do a walkthrough was actually speechless on why they decided to do that. Cut wood to put siding on a step. Putting the siding on the step caused the screen door to jam. Which became unleveled which caused a water leak above the threshold. They didn't not have consistent caulking skips around the door and windows. The contractor who came out to do the walk through stayed and fixed everything but the step. There is no way to fix a cut step except to replace it. I feel for the amount of money that we paid for the project things could have been explained better. We called for a roof and gutters, he went in the attic and took satellite photos. We signed and then was told a project manager would come out to measure. He was the one that told us about the siding to the addition was installed wrong and fixing the roof wouldn't fix the leak in a window. We had the choice of removing the addition roof and leaving the main house. After thinking about it we decided to do the siding and then added new windows. Project manager came out picked colors and walked us through how it would look. He never once mentioned the backdoor, an estimate or explanation why it would be more beneficial to replace the back door and storm door now rather than later. But what they failed to mention was they would be messing around with the stairs. He said if they need to take off the rails, they will put them back on. Well, they did and put them on with the wrong screws. The gutter crew was good. They were another well-oiled machine. One of the crew members came and asked if I would like to do a walk through before they left. We called Power because we thought the quality of the workers were unbeatable now, we feel like it really depends on the size of the project.”

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“The service stinks. I will not recommend Power Home Remodeling to anyone.”

“I'm very happy overall with the installation. I would only recommend if asked.”

“Power Home Remodeling provides terrible communication between the crew and them. There is a lack of response with critical data.”

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“The work and windows are/were great. We have used Power Home Remodeling twice and been pleased both times.”

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“We had them install windows for us three times. The first two crews would get a five-star rating, but the last installation crew would get two stars.”

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“The work was good. Their quotes indicate they are good for one year. This does not seem to be true, Even though they publicize this.”

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“My new windows are all by Power. They look great and even the adjustments made for size (wood on sill, etc) fit nicely. Workmen were very careful in flower bed area and cleaned up carefully. The weather was freezing but they carried on!”

“They do good work.”

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“I am likely to recommend Power Home Remodeling to a friend, but I am giving them a 4 stars just due to a follow up issue. I need them to follow up with me in regards to my screen door and latch.”

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“I had windows and front door installed in November. Both have issues that have yet to be resolved to satisfaction. They have sent people out twice.”

“I would recommend Power based on the quality work of installation of previous projects along with the accuracy of the finished product by the original manufacturer.”

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“The sales people that initially came to my house were really nice, and so were the two men that came to take measurements ahead of the production and installation of my windows. Scheduling my installation went a bit strangely; after moving the installation date to a Saturday, they did not show up on the date. I cleared that up with one phone call and got a new date set. The men who showed up to do the install seemed like independent contractors that did not work for the company, they were not wearing a uniform like the guys who came to take measurements. They did their thing and finished in a few hours, then one of them took me to briefly look at the windows before they left. The windows look nice but honestly feel kind of cheap for how much I'm paying for them. The company called to schedule a quality inspection, and then again on the date it was scheduled they did not show up (this time they at least let me know they had to cancel but I had already taken off from some work to make it happen, so that was disappointing). They said they'd call to reschedule but never did. I ended up getting some texts from someone at Power about rescheduling the inspection. The holidays came up before we could get something scheduled and then it just never happened and I never heard anything about it again. I got very busy with things and just kind of forgot about it, to be honest, but I'd still like to schedule the inspection if possible. There is a nail sticking out from behind the wood frame they put around my big picture window in the living room, and that leaves me wondering if there are other things I'm just not noticing. I also ran into an issue with one of the bedroom windows just not lining up when I went to close it, but I was able to sort that out myself (bothers me that it could even happen, though).”

“The contractor who came to install the door went above and beyond, and discovered an electrical problem I had. He was willing to help me with the electrical issue. He went to another store (Home Depot) to make sure it was working.”

“The quality of work is good.”

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“I love Power Home Remodeling.”

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“Damage to siding, damage to deck, damage to j-channel around windows, damage to the woodwork inside the home, windows left dirty, exterior finish of Bay window is not acceptable. Power has set appointments 4 times to come out and rectify and have cancelled all 4 times. This has been a nightmare.”

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“I have been happy every time I call Power Home Remodeling. If there is an incident, they come right out and take care of things.”

“Quality installation poor in a hurry to get the work done and on to the next job.”

“we are very satisfied with they have done with our home”

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“I wouldn't recommend because of the service I got. The crew did an awful job.”

“Power did all the work in a timely manner. No issues were encountered.”

“Yes.”

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“Damaged back deck, destroyed bushes, didn't clean up”

“This has been the most complete service-oriented company I've encountered. From the sales to the follow-up to the scheduling. Even when there were a couple of questions several people followed up. The installation crew was very helpful. The only negative which was not their fault due to supply and demand was the delay of the work. The customer service follow-up was phenomenal.”

“The turnaround time was not so good. I was contacted in February and was told that within three months the project would be done. I was given another date that was canceled. And the third time we spoke, they gave me another date which was cancelled again.”

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“The installation was quick, professional but did not adhere to proper guidelines or standards.”

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“It takes multiple times to get to the final price for a product. There is too much back and forth to get to a price point for a product.”

“We were very pleased with them but one exception. It is pretty unsatisfactory to drop $20,000 for them to not have a product in-store. Their salesperson didn't say that the windows were see-through when they weren't supposed to be. Things were delayed in service but the supply lines were tough.”

“What a horrible experience from start to finish. They came to my home in March and I signed a contract. They said the windows would be installed in June but cancelled the day before installation. They rescheduled for July but cancelled that one also and had me do an install on the weekend. The person they sent who was described as their "best crew" arrived and after some conversation I discovered this was their second ever job they did for windows. The installation was supposed to take one day as the company promised but this visit took three days and after the third day someone came by and and had that person stop the work. The trim was all off in that it stuck out on some and the corners were short on others. There was one window that was done that didn't look like any of the others. The large slider was bowed in the middle and every shutter was installed at different heights. The worker tried to fix the shutters but since the caulk was wet and they drilled into the brick now and not the cement, the caulk was now red! None of the windows closed properly, pulling the top sash down when closed. One of the windows was installed with a large dent on the sash. They came back out to fix some of the problems and re hang all the windows. We discovered the large slider was installed wrong and never secured in the center which caused a bow. Before the work was done I spoke with someone in their office who said I would be compensated for the poor install and performance of the windows. After this last work was done I told them I still wanted some sort of compensation for this job as I would never trust these windows. They said they would. As they finished this second install I was told to sign that I was satisfied with the install but my card would not get ran for the balance of the bill. That was a lie. I have been calling and calling them and promised time and again I would get a call back with some sort of compensation and they never did. On the last call they said they could not give me a discount on the job. It was more than 6 days they came out to fix these problems (not all listed here) and two weekends were given to them. Never will I trust these windows and no one should trust the quality or integrity of this company. I will shout it from the rooftops so no one has to go through what I did. Worst purchase ever. I'm positive I will have to replace these windows within 10 years. Matthew Gerstley I hope you read this and know that your staff is sub par. As I was told by one of your employees, you were there for everyone of my conversations but refused to speak with me. Buyer Beware”

“They didn't finish the job as it was supposed to be done. They also did damage to my driveway. They came back twice to finish the job and didn't do anything, It's a mess right now. A few windows need to be replaced and they reordered them. They will install them in a week or so.”

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“We were satisfied with the installation of our windows.”

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“Fair pricing, professional work, high quality product, great communication.”

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“They were very professional and the work was done professionally.”

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