Next Door & Window
4th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Next Door & Window has received 4.8 out of 5 stars based on 274 customer surveys.
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4th year as a Best Pick Call
"At Next Door & Window, we make customer satisfaction our top priority. We offer the most trusted brands and your choice of custom preinstallation paint and stain options—all backed by a superior installation. We have the windows and doors to fit your style and budget perfectly."

Justin Bartley | Owner
Company Information
Services Offered
Next Door & Window offers in-home consultation, design, and installation of brand-name, energy-efficient replacement windows, entry doors, and patio doors.
Warranty
In addition to honoring manufacturer product warranties, Next Door & Window offers a five-year labor warranty on installations.
Company History
The local, family-owned-and-operated company has been serving Chicagoland homeowners since 1947.
Distinctions
Next Door & Window is a Marvin Authorized Installing Retailer, a 2016 Marvin Infinity Premier Partner, a 2017 ProVia Platinum Dealer, and an EPA Lead-Safe Certified Firm. The company has Marvin Infinity Certified Installers on staff.
Additional Information
Next Door & Window offers products from brands such as Marvin, Integrity, Infinity by Marvin, Albany, and ProVia.
Areas Served
Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton

Compiled Score:

Next Door & Window has received 4.8 out of 5 stars based on 274 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/06/2017

“The crew that installed our windows was messy. They moved a bunch of my garden bricks around outside to shore up their ladders and never put them back. They never cleaned any of the windows or pulled the stickers off before they left. The trim and drywall around several windows was also left unfinished and incorrect. Also, the big picture window at the front of my house was ordered wrong. The grill pattern was also wrong in two windows. They made it right by giving me a discount but it still doesn't match the other windows in my house.”

Review by
10/06/2017

“Start to finish we were impressed by the work from Next Door. The salesman was great. The installer Fred explained what he was doing along the way and cleaned up everything. It's obvious he loves what he does and the company he works for. The front door is beautiful and we couldn't be happier!”

Review by
10/06/2017

“Door replacement. We are extremely pleased with the service, quality and installer was above and beyond expectations.”

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10/06/2017

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10/06/2017

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Review by
10/04/2017

“Overall experience was fine. I love the new windows and door and they seem to be of very good quality. Installers did not speak English, except the crew leader, and did not communicate with me at all; they seemed very rushed and did not do final walk through. The door/lock needed to be readjusted and they sent someone to fix it promptly.”

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10/03/2017

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10/02/2017

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10/02/2017

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09/29/2017

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Review by
09/29/2017

“They were wonderful. This was the second time I employed them for windows. I was impressed with their knowledge, customer service, and workmanship. I wouldn’t use anyone else.”

Review by
09/28/2017

“The door replacements were done so perfectly, and the wood­work looks great. The salesman was prompt and polite. The installation was very clean. I only wish I had done it years ago.”

Review by
09/28/2017

“Everyone from the Salesman (Roberto) to the guys who installed our windows and doors were knowledgeable and courteous, knew what they were doing were very professional. Every door and window in our house has been replaced by Next and I could not be happier.”

Review by
09/28/2017

“The whole process was very smooth. The sales team is incredible and our installers were very nice and very experienced. There were a couple small issues with paint and a sliding door seam. When we called/emailed service we weren't hearing back from them, so we called up our sales guy and he solved it that day. That would be the only reason I knocked the customer service. Everything else was great.”

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09/28/2017

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09/28/2017

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Review by
09/28/2017

“Very clean, beautiful installation. Knowledgeable sales people. Good follow up.”

Review by
09/28/2017

“Did a fine job! Highly recommended! Marvin products that they sell are very high quality.”

Review by
09/28/2017

“Front door replacement.”

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09/13/2016

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09/12/2016

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09/10/2016

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09/10/2016

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Review by
09/10/2016

“The  product was excellent and installation work top notch. Everything was done as expected and discussed. We are very pleased with how the doors look and function and would highly recommend this company.”

Review by
09/09/2016

“Very positive experience. The people in the showroom were extremely nice and helpful - not at all pushy. Installation was on time, installers were quick and did a great job with clean up.”

Review by
09/09/2016

“Excellent  workmanship. Even the people working on improvement next door commented on the thoroughness of the job.”

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09/09/2016

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09/09/2016

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09/09/2016

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09/08/2016

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09/08/2016

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09/08/2016

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09/07/2016

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09/07/2016

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09/06/2016

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09/06/2016

“They do excellent work.”

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09/06/2016

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09/06/2016

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09/03/2016

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09/02/2016

“Excellent but rather expensive.”

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09/02/2016

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09/02/2016

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09/01/2016

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09/01/2016

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09/01/2016

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09/01/2016

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09/01/2016

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09/01/2016

“Excellent reliable responsive. Go the extra mile.”

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09/01/2016

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09/01/2016

“Friendly, courteous, punctual & great customer service & follow up.”

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09/01/2016

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09/01/2016

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08/31/2016

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08/30/2016

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08/30/2016

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08/30/2016

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08/30/2016

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08/29/2016

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08/29/2016

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08/29/2016

“Easy to work with, friendly and dependable!”

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08/29/2016

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08/29/2016

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08/29/2016

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08/29/2016

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08/29/2016

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08/29/2016

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08/29/2016

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08/29/2016

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Review by
08/29/2016

“The door we purchased from Next Door & Window was beautiful and the install was done by experts. If you drive by our house, you will know it was worth every dollar.”

Review by
08/29/2016

“Beautiful ProVia door. Installation good, but Ron Carson described it as flawless. You're welcome to come and see ‘flawless’. Overall happy.”

Review by
08/29/2016

“The service was terrific from beginning to end. I have used Next three times in the past and will continue to use them in the future.”

Review by
08/29/2016

“Honest, takes their time, works with you on best payment option, friendly, works is to perfection on install, takes time and does not rush installation, will change install date with no hesitation if needed. Great customer service in all areas!!!”

Review by
08/29/2016

“We  wanted to replace old hinged prior doors with sliders. The Next Door salesman identified our options and prices them out. He then was very responsive to our questions. When we signed up with them for the job, they did a great job communicating the status. Installation went great. Love our new doors!”

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08/28/2016

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08/28/2016

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08/27/2016

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08/27/2016

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08/27/2016

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08/27/2016

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Review by
08/27/2016

“THEY’RE GREAT. WE LOVE THEM. GREAT PEOPLE. GREAT WINDOWS.”

Review by
08/27/2016

“Great job. Very pleased with the quality and worked performed  by the Next Door and Window crew.”

Review by
08/27/2016

“The Marvin Infinity Windows installed are outstanding. Very happy with this product. We had several callbacks to Next Door & Window due to post facto installation issues (i.e. the frames around the windows leaked when direct rain hit them, the bay window installed did not have the correct window sill and needed to be re-cut and repositioned). Overall a positive experience.”

Review by
08/27/2016

“Professional all the way. Was helpful & courteous. Loved how every window looks. Would use them again & recommend them to anyone.”

Review by
08/26/2016

“We are very happy with the work that was done. The personnel was professional, knowledgeable, and experienced.”

Review by
08/26/2016

“The workers were very polite. Also, the office kept us updated on the progress of our door just like they promised. It was so nice!!!!!”

Review by
08/26/2016

“They did exactly what they said they would!! They were respectful and cleaned up afterward. Great experience. I wish all home improvements were as easy as this job!”

Review by
08/26/2016

“We have had Next do a couple of jobs at our home. The latest was replacement of 4 windows and sliding glass door. The work was completed with high quality.”

Review by
08/26/2016

“Very good quality of work and they explained thoroughly what they were doing during installation of the window and the patio door. And very good customer service as well.”

Review by
08/26/2016

“We hired Next Door & Window to replace 2 exterior doors and 2 storm doors. Our doors are beautiful and high quality. We would definitely use Next Door & Window for any door or window project in the future.”

Review by
08/26/2016

“I personally would say that this company needs a lot to improve with customer service, product quality. The door we purchased started showing defects that should not be for the price we payed $$$.”

Review by
08/26/2016

“I thought they did a good job installing our sliding door, but took a long time to get the door from the supplier and schedule the actual installation. The exterior door handle received was different color than what was ordered, so I'm not sure if that was an order entry issue, or a supplier issue. They resolved it quickly, after installation. All in all, we will use them again if their prices are competitive.”

Review by
08/26/2016

“Provided quality door replacement materials. Punctual always, from initial sales call to installation. No hidden costs, while work was performed exactly per contract. Installer courteous, showed ID and cleaned up work area as he progressed and finished. There is no other company I could or would deal with after experiencing the BEST at Next Door. I have the prettiest and most insulated door on my block!”

Review by
08/26/2016

“I had a terrible experience (well documented but never totally addressed by the company) with the initial installation. I will NEVER use them again. Two positives, the man who they sent out in July, 216, to adjust the kitchen and bedroom doors was efficient and polite. He deserves an overall 1. One of the Customer Service reps was very good, the other was belittling and awful to deal with. I had never before cried after talking to a customer service person. The original sales person colored my decision to go with this company. He called the day of installation and I told him the problems. He never again checked back or expressed any regret. I do not publicly complain about Next Door but if someone asks, I describe my experiences.”

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