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FEATURED REVIEWS
“I was very pleased with the work and I thought they did a very good job and were very efficient.”
“The power team and the install team were very professional and delivered exactly what they said they would- Timing was great, and a small issue was handled quickly and without any additional work on my part.”
“The people who came and worked for us were quiet and decent and courteous, they cleaned up after themselves very well.”
“I don't have any problems with them; they were very professional and did a good job.”
“Power Home Remodeling did a great job. They were quick, efficient, and cleaned up!”
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“I have used Power for multiple projects. In the pas they always sent a foreman I could talk to if I had any questions and have always followed up with a QA inspection after. This time we had siding and windows done, a big project in my opinion. The crew consisted of 3 men who barely spoke or understood English. When they were done, I called Power to see if someone was going to come inspect, and let them know a few concerns I had and was hung up on after a 20 min hold, then put through to a voicemail after another 20 minute hole. I left my name and number and asked for a call back and instead they called my husband. Our "project manager" was made an appointment to come out and talk to us to address some concerns, gave my husband her cell and all. She then sent Mike instead who was in charge of one of our other jobs. He agreed my concerns were valid, and said there would be a service call to fix some things. I now have his cell. Its been over a month and Sarano longer responds to texts and when I texted Mike he said he would let Sara know. I suppose since there are really no other projects to sell us on the need to communicate and assure the customer is happy is no longer important.”
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“I was very pleased with the work and I thought they did a very good job and were very efficient.”
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“We are still trying to get someone to call us back. We are having problems with a door.”
“Power HRG from sales, pre-install were great. THEN THE DAY CAME FOR THE INSTALL. A group of 7or 8 guys came to my house to replaced all the windows and a slider. Six of the 8 guys working did a great job. They were careful, mindful of my belongings and my home and Alex mange those guys well. Then the other 2, one hardly did anything other than look at his phone and walk up and down in my house, he was supposed to be working with the guy replacing the slider and the kitchen windows. Those two chipped my tyles on the floor, damaged the tyles near the slider and the walls and trim near the slider. They incorrectly joined the two windows in the kitchen. Ending up with Alex redoing their work on the second day. The company as a whole is great company that responded quickly to every issue. My experience with them could have been a 5 star rating if not for the issues with the slider and the kitchen windows and those two individuals. My many thanks to Alex and his guys.”
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“I had to have callbacks after the initial installation to repair the installation.”
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“The power team and the install team were very professional and delivered exactly what they said they would- Timing was great, and a small issue was handled quickly and without any additional work on my part.”
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“The product itself is extremely good. The salesperson was extremely good. The workers who did the job had the skill set that I was looking for. The only complaint that I had was that when they actually did the work, the work that I thought was on the contract did not get performed the way that I was told. They were supposed to replace the wooden trim under the vinyl cladding. That was in the contract. We had an extensive conversation with the salesman about that. When it came to installing that, they did not install it. What is under the aluminum cladding is old, crappy material. Everything else was fine, but what is underneath is the old, crappy stuff, and that is not what I expected when I signed on.”
“My project dragged on like a nightmare that wouldn't end.”
“They have very poor customer service.”
“It is taking way too long to receive the warranty.”
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“I don't have any problems with them; they were very professional and did a good job.”
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“The people who came and worked for us were quiet and decent and courteous, they cleaned up after themselves very well.”
“I've already recommended to them.”
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“I am disappointed in Power Home Remodeling.”
“There is no ability to contact a person or leave a message when you confront an issue other than the receptionist who transfers you. I waited on hold for 36 minutes, and they put me through to a different phone number. There was no way to leave a message.”
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“Power Home Remodeling has some darn good windows. They did a good job with the installation.”
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“They did an awesome job and I have recommended them to several people in my neighborhood.”
“They did a good job. They spoke to us and told us what was going on. They were really good. I will surely recommend them.”
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“Power Home Remodeling was very professional in the initial meeting.”
“The customer service is great. They kept in contact with us throughout the whole process. The installation was on point. They communicated what would be done, when it was time to finish, and if they needed to come back. They communicated that very well.”
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“I have already recommended you to someone. They have the contact number but are not ready to move forward at this time.”
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“Power Home Remodeling did a great job. They were quick, efficient, and cleaned up!”
“Fan static measurements and great quality of materials and delivered on everything as promised.”
“I am very pleased with the way the windows block any air leaks.”
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“The initial experience was very good, but I have been extremely disappointed in their follow through.”
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“Great product. I had an issue with stucco being damaged during installation. They refuse to return my calls regarding this issue. Customer service sucks!”
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“Work was mostly good. Could have been tidier, but overall good.”
“They are not as reliable as they claim to be.”
“I will not recommend them. They didn't respond to my calls. I can't open some of the windows. They never bothered to call me back. They were useless. I don't want people to go through what I went through.”
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“Rushed... incomplete work”
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“Replaced our old basement windows and did a great job, the people were friendly, quick, and neat.”
“They are very professional, timely, and neat. They clean up. I don't have any complaints. If you call them with an issue, they send someone out. I have never had any issues. They are really good. Their customer service is good. The people are professional. I have all good things to say about them.”
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“The quality of the product is good. However, the customer service needs improvement. The installation quality was subpar, no one came to evaluate the quality of the work as promised. It’s been three months, and I am still waiting for a replacement screen. I’m told they can guarantee delivery by April 2023, they are booked.”
“Power Home followed through exactly as promised with arrival time, maintenence and financial plans. Very satisfied with their work. Would hire them again and would also highly recommend them.”
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“The work done was fine and we haven't lived with the products long enough to truly comment on how they're performing. However, there was a bit too much pushiness for getting additional products. This was particularly apparent during our meeting with the quality assurance manager during the first installation appointment (we had two installation appointments that were spread apart by several weeks due to some of the windows not being available initially). After going over the windows that had been installed (with several in progress), we were asked if we would potentially do any additional work. We replied that we were considering several additional windows, as well as a back door. This led to an offer of an interest rate that was able to go lower, as well as multiple back & forths that included discounts that made me start questioning how much we were overpaying for the windows that were already installed/being installed. Our second installation appointment went smoothly, but we didn't receive a visit from a quality assurance manager. Which makes me question the job title since if it's truly about quality assurance, I would have expected another visit to check on the windows (and not make another attempt at additional sales). Additionally, we were initially told that all of our window treatments (specifically the in frame blinds) would be able to still be used after installation - with an exception for the bay window that was installed. However, the installed windows take up more of the frame than the previous windows did and we were unable to reinstall the blinds.”
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“From the salesperson to the installation, everything was done professionally, thoroughly, and they performed excellent customer service.”
“I was pleased and impressed with Power Home Remodeling”
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