Homefix Custom Remodeling
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Homefix Custom Remodeling has received 4.2 out of 5 stars based on 75 customer surveys conducted through Our Research Partners.
5
45
4
13
3
7
2
7
1
3
1st year as a Best Pick Call
"We value our customers, love our employees, and share in a relentless mission to improve lives through quality home improvements and unparalleled service since 1990."

Adam Shampaine | CEO
Company Information
Services Offered
Homefix Custom Remodeling offers the installation and replacement of roofs, solar shingles, windows, doors, siding, trim, gutters, and walk-in tubs and showers. The company also offers free estimates.
Services Not Offered
The company does not offer repairs to work Homefix Custom Remodeling didn't perform.
Warranty
The company offers a lifetime warranty on materials and labor.
Company History
The local company was founded in 1990 by Tope Lala.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
Homefix Custom Remodeling works with brands such as ProVia, GAF, Alside, Exterior Portfolio, and OSI.
Areas Served
Charlotte, Concord, Harrisburg, Kannapolis, Midland, Cornelius, Davidson, Denver, Huntersville, Mooresville, Stanley, Charlotte, Indian Trail, Matthews, Mineral Springs, Monroe, Pineville, Waxhaw, Belmont, Charlotte, Cramerton, Dallas, Gastonia, Lowell, McAdenville, Mount Holly, Fort Mill, Rock Hill
Address
3029 Horseshoe Lane Suite B
Charlotte, NC 28208
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed
Licenses
80867

Compiled Score:

Homefix Custom Remodeling has received 4.2 out of 5 stars based on 75 customer surveys conducted through Our Research Partners.
5
45
4
13
3
7
2
7
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/03/2022

No review comments provided

Review by
08/19/2022

“Sliding door quality is OK, the price seems high compared to other companies”

Review by
07/11/2022

No review comments provided

Review by
07/11/2022

“They fixed every thing but the removal of the water panels system through out the house. The sales representative scheduled someone to come by but they never showed up”

Review by
06/22/2022

No review comments provided

Review by
06/17/2022

No review comments provided

Review by
06/01/2022

No review comments provided

Review by
05/31/2022

No review comments provided

Review by
05/23/2022

“My workers were talented and caring.”

Review by
05/23/2022

“The PEOPLE we came face to face with in this company were very, very kind. They worked hard. They seemed to do their best. However, the MANAGEMENT of these workers, and the overall timeline of the installation of an extremely pricey door, left A LOT to be desired. So much so, in fact, we remain confused to this day, as to WHO ultimately is to blame. The “promises” during the sales and promotion of this door were NOT accurate. The process from ordering, to final installation took 9 very long months, and several of those months were even spent with a front door that the company KNOWINGLY allowed to fail to lock. In the past history of our pursuit of a “properly functioning, beautiful, energy efficient front door”, we had dealt with numerous companies who failed miserably to deliver what they promised. When we finally “pulled the trigger” on purchasing THIS door with HomeFix Custom Remodeling Charlotte…we were ASSURED that we would NO LONGER have to endure THAT kind of frustration. BUT ULTIMATELY…. after HomeFix Custom Remodeling Charlotte removed the original door and sidelights…..installed one new door and sidelights… didn’t have the correct hardware for the new door…..literally “beat” the hardware on my foyer floor with a hammer????…duct taped over the hardware holes and reordered the hardware…..finally received the hardware that ultimately was non functioning to lock the door…..reordered the door and the hardware AGAIN…. Then waited months….and then yet ANOTHER door and hardware was installed ….we ONLY NOW have a “beautiful, energy efficient front door”

Review by
05/19/2022

No review comments provided

Review by
05/14/2022

No review comments provided

Review by
05/10/2022

No review comments provided

Review by
05/02/2022

No review comments provided

Review by
05/02/2022

No review comments provided

Review by
04/30/2022

“Seemed to take longer than expected for a call back after initial call. We did not know if the call was going to occur.”

Review by
04/28/2022

No review comments provided

Review by
04/08/2022

No review comments provided

Review by
04/08/2022

“Recommend this company? Don't make me laugh! They are not experienced or even amateur window installers. I would recommend consumers avoid this company at all cost. They do shoddy work, and do not pay for damage done to your house while trying, and I mean trying, to install windows. Customer service entails making excuses, lies and ignoring phone calls. First, an HFCR employee came to the house and measured incorrectly the openings (height and width) of the openings for four windows. When the installers tried to install the windows, they ran into difficulties. The three double-hung windows were far narrower than the old window frame, and were difficult to set up in the frame since the measurements were incorrect. The large picture window was too large to fit the measured opening. Naturally, the windows when installed were not level and balanced. The double hung windows were not shimmed, either. The picture window was too big for the measured opening so the installer just hammered the window into the opening for several hours, damaging the window. He also damaged the cedar siding on my house ( I have yet to be compensated for the damage.) and ripped out the flashing and didn't replace it, thus causing rain water to flow into the house from the window frame. Since the picture window was damaged by the installer, the company needed to order another picture window to fit the window opening. However, the company did send someone to replace the flashing above the picture window. While the installers were installing the double-hung windows I requested that the sills should be replaced because of rot. Naturally, the head installer refused, and hit the sill in question with a hammer about 20 times to assure me it was in good condition. Now there are about 20 dents in my sill thanks to this moron. Customer service is absolutely terrible. Customers get passed around from one person to another and nobody wants to be responsible so they would ignore, not acknowledge, or play dumb to our previous demands and recommendations, or say someone else will take care of that. After installation and complaining, the Window installer technician supervisor came to the house and confirmed that the window openings for all four windows were incorrect and all the windows needed to be properly shimmed. The original installers did not shim any of the windows to make sure they were level and balanced in the opening. He viewed the damage to the large picture window and put in an order to replace the installed window with a smaller one. He also agreed to fix the window stop on one of the windows since it was malfunctioning, and shim the three double-hung windows. The installer technicians supervisor showed concern and wanted to fix the problem, but, to my dismay, I later discovered he had resigned from the company. I spoke with him after he quit the company and he said he left the company because of poor customer service.”

Review by
03/29/2022

“Great work. Looks beautiful and is efficient (windows). In and out in a few hours.”

Review by
03/23/2022

No review comments provided

Review by
03/17/2022

No review comments provided

Review by
03/10/2022

“Just moved to Charlotte. Don't know anyone here to whom a referral would be valuable, but if asked will be honest about our experience.”

Review by
03/08/2022

No review comments provided

Review by
03/02/2022

“They did a great job for us. I have recommended them to all my friends and neighbors.”

Review by
03/02/2022

“HomeFix Custom Remodeling Charlotte has great customer service.”

Review by
02/24/2022

“HomeFix Custom Remodeling Charlotte was professional and seemed to know what they were doing. I was pleased with the outcome.”

Review by
02/22/2022

“The experience was all positive. From working through the negotiations on pricing (exceeded expectations) through the actual installation, it was all good.”

Review by
02/22/2022

No review comments provided

Review by
02/21/2022

No review comments provided

Review by
02/16/2022

No review comments provided

Review by
02/14/2022

No review comments provided

Review by
02/14/2022

“I'm enjoying my windows!”

Review by
02/14/2022

“The crew was very friendly and very efficient.”

Review by
02/14/2022

No review comments provided

Review by
02/14/2022

No review comments provided

Review by
02/12/2022

“The front door for a single panel oak was 4,500.00. They quoted 3k on a sliding glass door. I thought the price was decent. The quality and workmanship stank. I would not recommend them.”

Review by
02/07/2022

No review comments provided

Review by
02/06/2022

No review comments provided

Review by
02/05/2022

No review comments provided

Review by
02/03/2022

No review comments provided

Review by
02/03/2022

No review comments provided

Review by
02/03/2022

“I would not recommend HomeFix Custom Remodeling Charlotte to a friend. The agreements that aren't in writing aren't worth anything. You can't trust them. They said the job would take 1-2 days to complete. It took 5 days. I couldn't communicate with the crew because they didn't speak English. I couldn't communicate with them for the first 6 hours of the job. I had to stay on top of the crew. I had to ask for simple things, like removing handprints from the windows. There was broken glass in the driveway and inside house. Both my son and wife got cut. A month later, I found glass inside the bed in another room. I was cut on the leg. The window wrapping was poor and uneven. I had to schedule a service repair right after the install. The left a ladder leaning up against my new window for 3 days. They didn't close the doors behind themselves. They left the front and back doors open. This caused mice to come inside my house.”

Review by
02/02/2022

No review comments provided

Review by
02/01/2022

No review comments provided

Review by
01/31/2022

No review comments provided

Review by
01/31/2022

No review comments provided

Review by
01/31/2022

“Everything. Went very well at 1st, now one screen needs to be proped up all the time Installers were great, screen isfauty”

Review by
01/31/2022

No review comments provided

Review by
01/31/2022

No review comments provided

Review by
03/21/2021

No review comments provided

Review by
02/16/2021

No review comments provided

Review by
02/06/2021

No review comments provided

Review by
02/03/2021

No review comments provided

Review by
01/29/2021

“The sales pitch we received left us wondering if we just got taken advantage of. We were given a quote over $11,000.00 for a single entry door but if we bought that day, the price would drop to over $7000,00. After we said we would have to think about it, the sales rep went out to his car and sat out front of the house for a while. He then came back and offered us a quote of a little over $4900.00. We agreed to the quote but after he left , I still felt we may have gotten ripped off.”

Review by
01/27/2021

“HomeFix Custom Remodeling's installation crew did excellent work.”

Response
Thanks for the review! We're happy you had such a pleasant experience with HCR and we hope you'll reach out if you ever need anything else!
Review by
01/20/2021

“They did a super job and result is amazing.”

Response
Thank you for this review! We're so happy to hear that you're pleased with the results on your home. Be sure to reach out if you need anything else in the future!
Review by
12/14/2020

No review comments provided

Review by
10/02/2020

No review comments provided

Review by
06/24/2020

No review comments provided

Review by
06/16/2020

No review comments provided

Review by
05/02/2020

“HomeFix Custom Remodeling Charlotte fast, friendly, and did a good job!”

Review by
03/03/2020

“They are great!”

Review by
03/01/2020

No review comments provided

Review by
02/27/2020

No review comments provided

Review by
02/27/2020

No review comments provided

Review by
02/27/2020

“They still have not completed the job and I still have issues.”

Review by
02/24/2020

“The guys that installed my windows did not install them right. I have three windows that are not opening, and they are having to replace windows and redo my install. It was not a good experience.”

Review by
02/22/2020

No review comments provided

Review by
02/22/2020

No review comments provided

Review by
02/17/2020

“Highly recommend this company, the project manager was very knowledgeable and question all our questions. The work was very high quality.”

Review by
02/13/2020

“They have a good service. I'm just waiting for them to come back to turn our gutter. We haven't seen anybody yet.”

Review by
02/10/2020

No review comments provided

Review by
01/09/2020

No review comments provided

Review by
12/17/2019

“It was an awesome experience.”

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