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FEATURED REVIEWS
“The work was done in an efficient, professional manner. Roofing was done, and the result is excellent. We are very pleased. Window installation, also, was smooth ,and we are very happy with the ProVia windows. Workers on both projects were professional and thorough. They cleaned up well, and we are more than satisfied with this company.”
“There were no issues. Gabriel was wonderful and answered all my questions. I am going to get my windows replaced soon.”
“They did a great job! Their project manager, Henrrey Hong, was great!”
“I have to say my system looks great on my roof. The guys were very professional in everything they did. It was done on time and on schedule, in fact they completed the project at a real quick pace. I recommend George's team any day. This portion may just be the timing of me getting my system done but you definitely have to followup when the system is complete, dealing with the utility co. installing the meter was a pain. but the office failed to pass on my info when nobody was available to talk to me but again they may have been extremely busy with installs prior to 12/31/19. All in all, I would definitely recommend again and they will do my upgrades if need be.”
“It was three months from order to install. But it was worth it. My doors are air tight, no drafts. They look fabulous! Everything about them is perfect right down to the hardware. This is not Home Depot grade product. Custom made. Superb quality. You definitely get what you pay for.”
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“I would give more stars if the installation manager or project manager had returned my post installation calls.”
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“The work was done in an efficient, professional manner. Roofing was done, and the result is excellent. We are very pleased. Window installation, also, was smooth ,and we are very happy with the ProVia windows. Workers on both projects were professional and thorough. They cleaned up well, and we are more than satisfied with this company.”
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“I was extremely satisfied with the project done by Nu Look Home Design. They acknowledged my needs and the members took care of my wants. They were knowledgable and professional regarding the project.”
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“The work was well done and professionally.”
“There were no issues. Gabriel was wonderful and answered all my questions. I am going to get my windows replaced soon.”
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“From my very first contact with NU LOOK, it was obvious that I was dealing with a reputable organization. This was confirmed as the days passed. the work was begun, as the work progressed, and the finished product was seen. Everyone involved with whom there was contact, whether on the site or by phone represented the company in a way that substantiated my initial assessment.”
“Richard was great but it took forever to get the jobs scheduled. My daughter got a new roof and windows and I got a new roof. There were so many problems and so much confusion. I had to point out to the company that a previous contract was for less money that the final contract. They did honor the first contract. The roof was supposed to be black but it is gray. That is not a problem as I like the gray but... The windows put in at my daughter's house are nice but one of the workers damaged the walls around the window and plastered over the problems, it looks like with his hands, leaving a big mess I had to sand down, repair, and repaint. The office kept calling me when they should have been calling my daughter about her house and I had to give them her number more than once. The workmen doing the roof were polite, worked nonstop, did a great job, and cleaned up very well. The window guys at my daughter's house did an excellent job except for the plaster issue. The follow up by Chris was good. Had I noticed the plaster job at my daughter's house when he called, I would have pointed it out to him.”
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“They worked with me, had a good price, and were quick.”
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“Very happy with the new roof and gutters. All of Nu Look Home Design’s employees were professional and attentive.”
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“They were timely, effective, and accommodating!”
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“NuLook cancelled 3 times in our original phone appointment. They lost the "record" of the second, but I have proof. Upon finally booking them and giving them a chance, it took them November - January to receive approval from the HOA. I, the customer, was the one who called the HOA asking for the approval and seeking after the approval to move everything forward. I, the customer, had to be the one to forward information from NuLook to the HOA and then from the HOA to NuLook multiple times even though I was promised that this was to be taken care of by NuLook. NuLook of course blamed the HOA. The icing on the cake was that the crew broke the back door to the property. I called the site manager right away, and he said it would be taken care of by the afternoon upon completion of the roof. I drove an hour out to sign the paper of the roof completion, but upon arrival, the gate was NOT repaired or replaced. In fact, the crew members claimed it had ALREADY been broken when I have proof from previous, the tenant, AND the conversation from the crew manager. I refused to sign the paper until the job was completed the NEXT day. Terrible customer service, terrible time management, terrible communication.”
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“I'm satisfied with the service.”
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“They did a great job! Their project manager, Henrrey Hong, was great!”
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“They did a good job. They showed up on time and cleaned up. I was really happy.”
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“Lonell Murphy is a consummate sales professional. There were other Nu Look competitors. However, I selected Nu Look based on his price proposal and his excellent knowledge of the projects and presentation skills. Henrrey Hong is an outstanding project manager. His crews were on time and did a great job on the roof and windows. Also the crew performed an incredible cleanup job. It was best.”
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“Process was quick and painless.”
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“I am very satisfied with the work and quality as well.”
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“I have to say my system looks great on my roof. The guys were very professional in everything they did. It was done on time and on schedule, in fact they completed the project at a real quick pace. I recommend George's team any day. This portion may just be the timing of me getting my system done but you definitely have to followup when the system is complete, dealing with the utility co. installing the meter was a pain. but the office failed to pass on my info when nobody was available to talk to me but again they may have been extremely busy with installs prior to 12/31/19. All in all, I would definitely recommend again and they will do my upgrades if need be.”
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“They were very professional and met all expectations.”
“The crew was exceptional.”
“I was very happy with the timeliness, work, and craftsmanship of the roof. I was promised a half off deal as advertised, and that is not at all what I got.”
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“totally professional staff and the project manager stayed constantly in touch”
“It was three months from order to install. But it was worth it. My doors are air tight, no drafts. They look fabulous! Everything about them is perfect right down to the hardware. This is not Home Depot grade product. Custom made. Superb quality. You definitely get what you pay for.”
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“I want people to know to be careful with this company. When they sell you something they turn around and do something else. If my issues aren't resolved I'll rectify them myself.”
“They were professional and patient.”
“The original salesperson that came to our home went above and beyond. There was no pressure, which made us feel comfortable about giving our business to Nu Look Home Design.”
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“I was told on installation day that I didn't have to pay upfront since I financed everything. I was then called and told I owed $700 for materials. I was originally told that since financed everything anything else would be put on to the financing amount. ”
“John Thompson was very professional and detailed.”
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“Everything was done well, but the communication and getting the proper information into the contract was the problem.”
“I was most satisfied with Nu Look Home Design's communication because it was very good. I got emails, phone calls, and I knew exactly what was happening. The installation crew was well organized, did the job quickly, and cleaned up. It was great.”
“The crew did a fabulous job in a timely fashion. They worked hard and did a good job cleaning up.”
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“If had to get more windows, I would definitely use Nu Look Home Design.”
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“The only issue I had with NuLook was the old, '...this offer is only good until...'. This is a strong arm hard sell technique I don't care for. We did indeed let that offer expire as we garnered other estimates. We went with NuLook for two reasons; Their product and warranty are solid. And their financing (at least for us with our credit rating) was the best in the industry.”
“very satisfied with the new roof, and project manager kept me informed of everything that was going on and addressed all my concerns.”
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