Nelson Exteriors
8th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Nelson Exteriors has received 4.8 out of 5 stars based on 116 customer surveys.
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8th year as a Best Pick Call
"Our goal is to help our customers by increasing the value of their home. For that reason, we always use top-of-the-line paint, roofing, windows, siding, and gutters. We operate by the Golden Rule, so I only offer people the kind of products that I would use in my own home. We're in the business of doing quality work."

Scott Nelson | Owner
Company Information
Services Offered
Nelson Exteriors offers PVC-clad and vinyl windows, residential and commercial interior and exterior painting, gutter replacement, roofing, HardiePlank siding, and carpentry.
Services Not Offered
The company does not repair glass on windows or doors and also does not repair roofs or gutters.
Minimum Job
A $1,000 minimum is required.
Warranty
The company provides written warranties on all products and labor.
Company History
Nelson Exteriors was founded in 1977 and is a second-generation, family-owned-and-operated company.
Distinctions
The company is an EPA Lead-Safe Certified Firm and a Georgia Certified Lead Renovation Firm. Nelson Exteriors is also a James Hardie Elite Preferred Contractor and employs Simonton Windows Preferred Installers and a Therma-Tru Doors certified installer.
Areas Served
Acworth, Alpharetta, Atlanta, Brookhaven, Buford, Canton, Chamblee, Cumming, Decatur, Duluth, Dunwoody, Johns Creek, Kennesaw, Lawrenceville, Marietta, Norcross
Address
189 Kipling Drive
Marietta, GA 30068
Hours
Mon
8:30 am - 4:30 pm
Tue
8:30 am - 4:30 pm
Wed
8:30 am - 4:30 pm
Thu
8:30 am - 4:30 pm
Fri
8:30 am - 4:30 pm
Sat
Closed
Sun
Closed

Compiled Score:

Nelson Exteriors has received 4.8 out of 5 stars based on 116 customer surveys.
5
98
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14
3
4
2
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/17/2018

“they provided exactly what we asked for and they were very good with communication”

Review by
09/16/2018

“The job looks great. They were professional and the product has a warranty.”

Review by
09/15/2018

“They all set a high bar for excellence.”

Review by
08/18/2018

“Frequent and timely communication”

Review by
07/30/2018

“With the interior painting - we work from home and they were careful to manage the work so as not to be disruptive to our daily routine.”

Review by
07/28/2018

“The siding was installed and each joint was sealed. The entire house was painted exactly the color scheme we requested. The work was extremely professional and the staff (especially Lazaro) was courteous and hard-working”

Review by
06/27/2018

No review comments provided

Review by
06/14/2018

“Project Manager went above and beyond making multiple return trips to make sure everything was done correctly. Metal roof required primer coat and several top coats that needed to be roller brushed.”

Review by
05/05/2018

“CRAFTMANSHIP”

Review by
05/03/2018

“They were quick, fast, and did a nice job. The house looks nice and the gutters are really nice.”

Review by
04/21/2018

“I am very happy with all the work we had done. The painters were exceptional!”

Review by
04/06/2018

“You were here when you said you would be. There was someone on-site who checked all the work done. You were very good at communicating with us in all areas.”

Review by
04/05/2018

“I was most satisfied with the customer service, communication, and the effective quality of the job which is great. They were efficient and it was done quickly. The guys who were here were kind and nice.”

Review by
04/01/2018

No review comments provided

Review by
03/31/2018

“I was please with the communication, the written details to what needed to be repaired on my property and how much it would cost. The man working on my home were courteous and their workmanship was excellent.”

Review by
02/15/2018

“They had excellent advice, materials, and workmanship. I could not ask more.”

Review by
02/13/2018

“The owner and the project manager were both excellent at giving input and advice when needed, which was always spot on. When making expensive and permanent changes to your home, it's really nice to be able to trust the opinion of somewhere who has way more experience doing renovation design. This sometimes included them discouraging things that actually could have been more lucrative for Nelson.”

Review by
01/25/2018

No review comments provided

Review by
01/22/2018

“The project was completed in a timely manner for a project of this size and at the cost expected in spite of weather complications.”

Review by
01/09/2018

“Lazauro was exceptional.”

Review by
01/04/2018

“Very pleased with the look and care taken in all major replacements; siding, windows and patio doors.”

Review by
12/14/2017

No review comments provided

Review by
12/01/2017

No review comments provided

Review by
11/21/2017

“I was most satisfied with the amazing job they did with the hardy plank siding, it looks better than I expected.”

Review by
11/19/2017

“quality, value, follow up”

Review by
11/07/2017

“Project management and execution was top notch, very professional.”

Review by
11/05/2017

“They did window replacements and door replacement. I would say it was a positive experience. The quality of service and practice. I would give them an A.”

Review by
10/30/2017

“I'm satisfied with everything, they always do great work.”

Review by
10/29/2017

“They were efficient, polite, kept the site clean, and did a nice job.”

Review by
10/20/2017

“I would like to recognize Lazro for his exceptional service.”

Review by
10/20/2017

“I was most satisfied with the suggestions they gave me. For example they would take my ideas and direct me on the right path.”

Review by
10/18/2017

No review comments provided

Review by
10/16/2017

“They did quality work.”

Review by
10/16/2017

No review comments provided

Review by
10/05/2017

“Nelson Exteriors was very professional”

Review by
10/04/2017

“Got the job done on time and everything turned out fantastic!”

Review by
10/03/2017

“I would like to recognize the foreman of the crew, Scott, and everyone on the crew for their exceptional service.”

Review by
10/02/2017

“I am the most satisfied with the quality of the materials and the professionalism of the crew.”

Review by
09/27/2017

“They just came when they said they were going to, and they got the job done quickly, and they did a good job. The project manager upgraded our paint for free so that it would last a little longer. We were real happy. They did exterior painting, and then they also replaced two sliding glass doors. Overall, I would give them an A+. The quality of work was good.”

Review by
09/27/2017

“We had some issues that were not resolved. They put on some molding that ended up warping. They didn't advise of a certain kind of paint that had to be put on them. They were replacing some drip caps. They also installed a Palladium window, and they just didn't do a very good job. I'd give them a C overall. The customer service was good.”

Review by
08/24/2017

“All the workers were very friendly, and worked very hard long hours all day long to get the job done. They did a really fantastic job and protected our yard and house from extra paint and debris.”

Review by
08/12/2017

“The foreman was on the jobsite or responded to phone calls immediately. Any questions were handled right away. The finished job looks great.”

Review by
08/10/2017

“Their going out of their way to understand our needs and interests.”

Review by
08/02/2017

“They all deserve recognition for their friendly and excellent work. Lazaro should be recognized for his unfailing commitment to enforcing the highest standards.”

Review by
07/18/2017

“I liked the whole process. They did exactly what they said they were going to do, when they did it and they were very professional about the whole thing. They did window and door replacements. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

Review by
07/18/2017

“I liked their attention to detail. They did siding, windows and doors. I would grade the overall experience with an A. We had a very minor communication issues, that's why I didn't say A+. I would highly recommend them to a friend. I did use your book to narrow them down as a company. So, I do get the Best Pick book for homeowners and it's a fabulous resource. And I would definitely support what the recommendations were in there to begin with. And they definitely held up. We had some minor issues, but really did a fantastic job.”

Review by
07/18/2017

“They were very quick. They had the windows installed right away. And the contractor that was there, he went with me and double-checked all the windows and made sure they filled in all the cracks and imperfections. It was just the windows. They did have to paint one of the windows to get it the same color, because they had to pull the border out to get the window in and they put a new one up there and painted it the same color as the house. I would give them a B+ overall.”

Review by
06/21/2017

“They did everything they were supposed to, they kept it within budget. The leader of the crew was very knowledgeable, and their appraiser was also knowledgeable. And it was done on time when they said it was going to be done, and it was a good job. They painted the whole exterior of the house, and they put in new windows in the front of the house. The house is looking outstanding. I would grade the overall experience with an A. I would most likely recommend them.”

Review by
06/21/2017

“They came in, did what they needed to do, cleaned up all their mess. They just did an excellent job. They painted the exterior of our house and replaced rotten wood and blazing windows. They had to replace four windows on the back of the house on the deck. They did a lot of exterior work and it was beautiful. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
06/21/2017

“It just seemed like everyone that worked at our house was very skilled in their trade. They did some woodwork, they painted our house, and they replaced our windows. I'd give them an A overall.”

Review by
06/21/2017

“They replaced some windows and replaced some rotted wood siding, and did exterior painting on my house. I would grade the overall experience with an A. I would most likely to recommend them.”

Review by
06/21/2017

“They were there when they said they would be. They did exactly what they said; they came in at the same time they said, and when they were done, they cleaned up well. The replaced some trim, some wood on the roofs and then painted the exterior. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
06/21/2017

“They did window replacement and they did a great job. I would grade the overall experience with an A+. I would most likely recommend them.”

Review by
06/20/2017

“I liked that they are punctual, are reliable, and they were on budget and they do get work done. They re-sided a cottage and they did the windows. The windows look good. I would grade the overall experience with an A. I would highly recommend them.”

Review by
06/20/2017

“Everything was really smooth, from getting the estimate all the way to planning out the work, executing the work, and then the walkthrough at the end. They communicated real well. The work was done very well. We're very happy with the results. We had some wooden windowsills replaced, and then we had the entire exterior of our house painted. It looks wonderful. I would give them an A+ overall.”

Review by
06/18/2017

No review comments provided

Review by
06/13/2017

No review comments provided

Review by
06/12/2017

“The project manager was very attentive. What sets you apart is your humility. Instead of trying to tell me how I should be doing it, you listened to what we wanted done and then made suggestions.”

Review by
06/07/2017

“I would like to recognize Grace and Scott for exceptional service. Grace and Scott were both phenomenal through the whole process. Scott is the owner and though he has a busy schedule he showed me individual attention. Scott really knows how to treat his customers.”

Review by
03/31/2017

“I was most satisfied with the level of professionalism their crews showed. The project manager was excellent and the final product is great.”

Review by
03/03/2017

“I was most satisfied with the work. It was done very quickly and done in one week. They kept it in good and clean condition.”

Review by
01/31/2017

“I really like the quality of the project and the final product.”

Review by
12/26/2016

“Speed and quality of work, communications.”

Review by
12/22/2016

“They were very professional, and I was very pleased. It was a wonderful experience, they answered all our questions.”

Review by
12/13/2016

“Timeliness, quality and clean up”

Review by
07/28/2016

“They did a great job. They put in new double doors for us. They did a great job. I'd give them an A.”

Review by
07/28/2016

“They replaced two doors, and they did some interior painting and repair work. I'd give them an A-.”

Review by
07/20/2016

“We  had an excellent experience. They did a great job. They did exterior painting, some lead paint removal, and some window replacements. I think the price was really good. They were highly competitive and better than most everybody we had talked to. They came in, and they really seemed to know what they were doing. I thought Scott Nelson was great and really up front about what he was going to do. And the workers were just really nice. I'm running the house with some girls, and they worked with them on when they were going to be there, how to do some of the painting of doors that needed to be left open, and stuff like that. So they were very communicative and efficient. I would give them an A. We also had a really good foreman on the job. It was just a really good experience overall. It's extremely likely that I'll recommend them.”

Review by
07/20/2016

“I  had a great experience working with Nelson Exteriors. They did siding windows and doors. They were professional, and they were on time. They were neat, and they cleaned up very well. And the job looked professionally done—as it was. And I'm just very pleased with them. I'd give them an A+. I've already recommended them to friends and colleagues.”

Review by
07/20/2016

“I  had a great experience with them. They did four window replacements on our house and an exterior paint job. I liked that they were responsive and competitively priced. They did what they said they were going to do, and they had good communication. I'd give them an A. I'm extremely like to recommend them, and I already have actually.”

Review by
06/27/2016

“They  were great. They did a good job, and I guess they did what they said they were going to do. They replaced like twelve windows. My neighbor, they did all his siding, and I'm fixing to have them come out and do some siding for me as well. I'd say they were excellent, an A. I've already recommended them.”

Review by
06/27/2016

“The  outcome was great. They were easy to work with and easy to contact. They did some siding and trim repair, and they painted the entire exterior of our house. They replaced a back door as well. I'd give them an A. They're great.”

Review by
06/27/2016

“One year ago, Nelson Exteriors did some work on our siding, gutters, and front door. The finished product was very satisfactory. I'd give them an A.”

Review by
06/08/2016

“I have no complaints at all. They did painting, siding, and a door. I wouldn't say I'm extremely likely to recommend them. Their price was a little high. But you get what you pay for, and they did a really good job.”

Review by
06/08/2016

“They did window replacement. They did the trim around the windows. They had competitive quotes, and they could get the work done sooner than the other people we had gotten an estimate from. I'd give them an A.”

Review by
06/08/2016

“They replaced a little bit of siding that had been damaged previously by water on our cedar siding. And then they replaced our front door. Oh, and they built a front deck for us. They painted the whole exterior of the house as well. I like that they kept me informed. They let me know when they were going to be there. A couple of times, though, they were there when I wasn't expecting them to be there, but they called me and let me know that they were there. And a couple times I wasn't there, and they let me know where the exterior plugs were and stuff like that. I'd give the siding experience a B. The only reason I say that is that I wanted to know exactly how bad the siding was in that part of whatever they took down. I wanted to know how bad it was. We were getting some animals in the attic. I just wanted to know how bad it was, and I asked them, and they were Spanish-speaking so they couldn't really tell me. We were not able to communicate, and the English-speaking person was not there to help us with that. And that's the only real reason—their work was great. The door replacement was great; it was probably an A-. The only reason I would say A- is because they didn't take off some stickers. I had to do that by myself. They painted everything, but the sticker taking off was difficult. The painting was great; that was an A. I was very happy with the quality of work, other than just a couple of things. Their customer service was great too. We asked them during—it was probably November when we had them out—and they weren't able to get out to do any of the work until about January. They definitely cleaned up after themselves. They did a really, really good job cleaning up. I would look out the window sometimes and be like, ‘Ooh that's very dirty!’ Of course, they did leave a little bit of wood and old siding and stuff in my front yard for a week.”

Review by
06/30/2015

“They were timely, they were very professional, neat, clean. I felt like the price was really good and fair, and they just stayed on top of the project really well and saw it all the way through. We replaced all the windows in our house and a door and painted the brick, the exterior, which is brick and all the trim work and all. They did a great job. The gentleman that had done the pool deck around our pool and a lot of work, built a garage for it, had recommended him. I would give them whatever grade the highest is.”

Review by
06/30/2015

“I liked pretty much everything about Nelson Exteriors. The supervisor was on the job, and they checked with me, listened to me, and did what I asked them to do. They were very nice. They painted the outside of my house and my kitchen cabinets. I think it was pretty excellent. Some of my windows were painted shut, but they've called me and scheduled to come back and get them open for me. I think that's pretty excellent.”

Review by
06/30/2015

“I liked that they actually showed up and did the work, and their customer service was very good. They called me back and everything else, so I was happy with them. They installed sliding glass doors. Someone recommended Nelson Exteriors to me. I’d give them an A.”

Review by
06/30/2015

“I liked that the project manager was very readily available to answer questions and would come by if I had any concerns. The foreman on the site was knowledgeable and friendly. He was willing to explain what was going on and kept us up to date all the time. They did siding and windows. I'd give them an A.”

Review by
06/30/2015

“I don't know what I liked about them. I liked them. They painted the house and they put siding on. The customer service was fine. They took about as long as they estimated. A B sounds right to me. I think the painting around certain doors was not prepped properly and I've had them, I've told them they need to come back and they haven’t' done that yet. I would recommend them to someone else.”

Review by
06/30/2015

“It's great but I have a punch list that still hasn't been completed yet. The punch list has not been finished yet. I still have about ten items that we've been trying to get them to come back and I guess they've just been so busy, which I understand, but they still have not been able to get me on their schedule to do it. I can't believe they actually have to call me and I told him they need to hurry up and get that punch list done. It's been about six months. They're just little things. Other than that, the experience has been great. They're very good people. I like the fact that the person that quoted us is also the supervisor of the job, so that was the reason why they won the bid from us and he was on the job site every day. They were very clean, meaning they didn't make a mess. My neighbors were very impressed with them. But look I understand they're busy. The summer season rolled around, but man I've got this list of ten things that need to get done, just little things here and there. Just haven’t' been able to get them back. It's like, repaint the front decorative piece that they put over our front door. We need them to clean up. There's some unpainted pieces of wood within our windows that they had put in new. But that's the most obvious stuff that needs to get done. But I'll give them, on a scale of 1 to 10 I'll give them an 8 1/2. It would probably be a B. I need them to follow up with me on that last final stuff. I mean, I'm continuously reaching out to them, they've come back, they've been upfront that they've been busy, haven't been able to get to it. They haven't ignored me. They just don't have enough people to get to my house to get that stuff done. Absolutely I would recommend them. Just make sure they finish up on their punch list later, that they get stuff done.”

Review by
06/29/2015

“They've done a lot for us over the years, but we weren't real happy the last time they did some deck stuff for us. I didn't really complain about it, because we had used Scott several times before, and they were great. They're great at painting and siding and stuff, but he had some guys putting down a deck top, and he had a foreman that was kind of new. He was a very nice man, but he really didn't have a clue how to do what he was supposed to be doing, and it came out all right, but it was kind of a mediocre job. It was not what Scott's normal thing was. Normally, they're excellent. Probably five years ago or so they painted on the outside. It was a brick house, but they painted the white trim and the white on the bay window kind of in the back, and it was like two or three stories, and then they also did some inside painting for us in, I think, a kitchen, and they did a real nice job on that. For painting I would give them an A. They did a good job.”

Review by
06/29/2015

“I'd hire Nelson Exteriors again—they did a quality job. They did the HardiePlank siding and trim painting. They also installed some windows that I had already purchased, and then they painted and caulked. So, basically, they did the siding and painting. There were some minor issues. I'm just picky. I mean, they did quality work. I have sconces, exterior ones, that they put up, and the guy used the old-fashioned hammer drill. In other words, he didn't drill a hole in the thing for the wire to come through—he sort of knocked a hole in it, but that’s minor details. For the painting, I have a three-toned house. It was one color and two trims. They did the trim, and like I say, if you look at the edges, it’s very precise looking. They are excellent.”

Review by
06/29/2015

“They have cleaned up. I've referred them to a lot of people. Chris was right on time on the days he said he was going to come—he always followed up. If I needed anything, I could get directly to him, and they were just very prompt. They weren't the most expensive, and they weren't the cheapest. They were in the mid-range. They stand behind their work. They've done exterior work, mainly painting windows. An A sounds right.”

Review by
06/29/2015

“They did some painting on my garage doors. I thought they did a good job, and they came on time and did it in a reasonable amount of time. They painted the garage doors, and they also had to replace some of the wood at the bottom of the doors where the rain began to damage them. Plus, they had to paint it. I would say that they get an A.”

Review by
06/29/2015

“They were phenomenal. They were quick and thorough, and they did a great job. They painted a door and some shutters. Nelson Exteriors is an A-grade company, for sure.”

Review by
06/29/2015

“I like the fact that they have a manager onsite most of the time. They were doing siding work. I think it was about a week. It was in line with how long they said it would take, I think so. I think their customer service was pretty good. I liked their project manager and I cannot tell you his name because I don't remember it. I would say there was one issue that we had with I think they dropped the ladder and kind of scraped some of our window so I think I would probably say a B. I would recommend the company to someone else.”

Review by
06/29/2015

“They redid the siding and put new gutters on the house. Well the work was good. The project management guy wasn't the best. I didn't like the communication. It's like working from home one day so they could put a window in the house and at the end of the day saying that they need to come inside again tomorrow because they didn't even get to the window today and obviously I had taken a work from home day so stuff like that. But the quality of the work was fine. Just the communication and dealing with them I had to break down. I'd give them a B. I would recommend the company to someone else.”

Review by
06/29/2015

“The price was good. They showed up and they were, they got things accomplished in a timely manner, and we've been really happy with the quality of the products to date. They resided our house with hardiplank and reinstalled all the windows in our house, or replacement windows. It was over July 4th holiday so it took right about two and a half weeks. That was in line with how long they said it would take. A B sounds right to me. They rectified some of the issues that we had but they went, in order to stay on schedule they went till 9:00 a couple nights and we had an infant or a toddler at the time and it was difficult to work around their schedule at times but they did complete it in a timely manner so there were some inconveniences along the way. It wasn't super smooth but the end result was fine. I would recommend them and I have actually.”

Review by
06/04/2015

“I'm pretty sure Nelson Painting was the ones who ended up doing it. They were prompt, they quoted a price, they were very reasonable in their price quote, and at the end, that's what it cost, so there was no creep on it. It was exactly what they quoted. They were realistic. They didn't try to add on a bunch of stuff. The guy was like, 'You know what, if it was my house, I probably wouldn't. It's not anything critical. I wouldn't address that.' They replaced a couple windowsills with obvious damage. They were very through and friendly and did what they said they were going to do. It's what you want when you hire somebody. It was good work, quality work. The crew was great. The actual painting crew that came in was pleasant and professional, did a real good job, and cleaned up. Again, they did everything you expect when you hire somebody. I'd give them an A+. I'm pretty sure out of Best Pick Reports is where I got Nelson.”

Review by
06/04/2015

“I had quite a good experience. They provided me one of the best quotes. The pricing was in the field. They were very clear on what they were going to do. I am very keen on figuring out what they are going to do. They had all the ETA, the guarantees, and all that. They provided me all the information, and then they came on time. They did the job on time. They could not get me the initial quote, so they actually installed something which was more expensive and did not charge me on that. So overall, I thought that they did a good job. They only did windows for a portion of my home. I think I'll go with A. I'm not unhappy giving them an A.”

Review by
06/04/2015

“We did use Nelson Exteriors, and they did a very nice job. We had a lot of problems, and one was with the weather delays, but that had nothing to do with them. When we finally did get a break in the weather, they were right here. They were very efficient and got things done quickly. They cleaned up well, so we were happy about that. The job was outdoor painting, and then they had to do some repair work on some rotten boards, so they had their carpentry crew in here as well. They did a great job. We were pleased, and we would use them again. I'd give them an A.”

Review by
06/04/2015

“Nelson has done some work for us. I just hired them again last week to do some more work for us. They rebuilt my entire exterior of my chimney. I heard about them through a recommendation from a friend. I would recommend them as well. They're supposed to be out again in a few weeks. They're going to replace some windows and some rotted siding and repaint all the trim work on the exterior of my house. They get an A.”

Review by
06/04/2015

“I was very pleased with Nelson Exteriors. They were very prompt, they brought enough people to get the job done quickly, and it was quality work—I couldn't have asked for a better job. They installed a window, and they had to take some rotted wood off, replace it, and paint it. I would highly recommend them, and I'd give them an A.”

Review by
06/04/2015

“We had windows put in by Nelson Exteriors. After we got the quote and everything, they came and did the whole front of the house in one day. They took everything out, painted, and put in new windows—they couldn't have been more efficient. I would give them the top grade—an A.”

Review by
06/04/2015

“I liked the product, and the installers were extremely professional and courteous. I thought they did an excellent job. They were all around the house, and we felt completely comfortable with them being there. They installed 20 new windows. They're an A-level company.”

Review by
06/04/2015

“They were quick, and I think they did a good job. Their foreman was a good guy, too. They painted the trim on the windows, the gutters, and the downspouts. They also painted the backside of the house. I'd rate them as an A.”

Review by
03/18/2015

“I used Nelson Home Exteriors. They were very good. They were on time and they showed up, they completed the work and everything that you expect a contractor not to do basically. They worked on my exterior. I had a couple windows that needed to be replaced. I'd give them a B.”

Review by
03/17/2015

“I used Nelson Exteriors, and they were more than satisfactory. They replaced the siding with HardiePlank boards, and then they repainted, redid all around the windows, replaced doorstops, and repaired the front door. This was one job. They painted and put up all the windows after taking them out and recaulking all of them. It was probably a two-week process. I think they’re A+.”

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