Echols Home Improvements
20th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 280 Surveys
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Echols Home Improvements has received 5 out of 5 stars (A-rating) based on 280 customer surveys conducted by Best Pick Reports.
20th year as a Best Pick Call
"Our employees make the difference. The crews are in-house, know what they're doing, and are supervised every day. Our sales approach is low key and simple: 'Here is a fair price using the best materials and workmen, and we'll keep every promise we make.'"

Mark Ashe | President
Company Information
Services Offered
Echols installs a variety of doors and windows. The company also offers carpentry repair, exterior home painting, siding and gutter installation, roof replacement and repair, and attic insulation as well as deck repair, replacement, or enclosure. Echols charges a $20 fee for carpentry repair bids and offers free estimates on all other types of work.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Frank Echols founded the company in 1960. It is currently run by Frank's stepson, Mark Ashe, who began working for Echols in 1973.
Employee Information
According to Echols, many employees have been with the company for more than 20 years.
Additional Information
Window and door installations are supervised by Armando Cartaya, a business partner with over 30 years of installation experience.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They did a fantastic job. They were prompt, and they did what they said. They did an excellent job. They did windows, door repairs, and floor repairs, and they did a great job. I'll give them an A+.”

“Everything was good, very good, very clean—very good. They were putting all windows in and a French door. I'd give them an A+.”

“They came in, did a couple of skylights, and repaired a leak in my roof. Everything went well. He was good; he answered all my questions. He performed the work, and he even came out on a Saturday to finish it up. It was right before we got a heavy rain of several inches the next couple of days, and I'd give it an A+.”

“They did new windows for me and some painting. They were very professional, they were quick, and they were thorough. They did a good job; they get an A+.”

“They did what they promised, and they did really good work. The windows seem to be really well made, so everything was good. They replaced 41 windows for me, and they replaced a lot of rotten wood and stuff; they're A+.”

“They were very good. They did the work; they replaced it. They called, then transferred, and then ended up coming to replace it, so it was a little bit hectic to get the work done, but it got solved. Usually no problem; this time the windows didn't work for them—but everything else was alright. This time they put in six windows. They did the skylights as well. They get an A+.”

“They've done work for me before. They were good, and they were responsive. We had a skylight replaced. They're A+.”

“I have used them for several years.”

“Everything is fine. They did a good job, did it in a hurry, and that's fine. They replaced all my windows. I'd give them an A; so far the work has been fine. I haven't had any problems.”

“They did good work; it was window replacement. We've been very happy with the windows, especially now with everything being so cool. They get an A.”

“They did work for me.”

“They were very professional. They were on time, they worked diligently, did the job, and came-and-went as expected—better than expected. I had them do several different things for me, and they did window replacement for me. I'd give them an A.”

“I liked how thorough they were when they gave me their estimated cost, went over everything, and I liked how well they explained the materials they were using, as well as why they needed to do what they needed to do. The supervisor was always coming every day to check on how things were going. They did some other work for me besides roofing; they also fixed the interior of my ceiling where it had started leaking from the leaking roof. Then they also took out sliding doors, and they put in a wall with a picture window. They're A+.”

“Echols replaced two shower doors. We'll probably have them do a third once we get the bathroom retiled. They were easy to work with, the service was great, and they were on time. I'd absolutely give them an A. We've already recommended them.”

“They installed new doors and windows in my home. They had great scheduling, a professional installer, and a certified carpenter. They left no stone unturned and made sure all of my concerns were taken care of. I'd give them an A+ overall.”

“They installed a door. They arrived when they said they would, and they worked all day. They did a solid job in making sure that it fit. Everything was sealed off, and the door opened and closed in the right manner. It worked out great. I would grade them as an A+.”

“Everything went great. Echols was very honest—A.”

“They installed some windows and a spying glass door. They did the whole job quickly and efficiently. It looked very neat when they were done. I'd give them an A rating.”

“They did window replacement for the front of the house. They were prompt, very clean, and they did a very good job overall. I'd give them an A overall.”

“They're very professional. They've been good, and they fixed the problem. They get an A+. I spoke with them, and he told me what he could come out and take a look at it and give me an estimate, and if he could fix it, he certainly would, and if not, he'd let me know. I would recommend them.”

“I think they've done a glass shower door for us, and it turned out great. I would give them an A.”

“They're halfway through. They're doing two projects. They needed to finish the first one before the second one. The first one is done. The guy was very professional, very good, and I'm very happy with it. The next one should start as soon as my windows come in. They had to be manufactured. They're definitely an A.”

“They fixed leaks in my house in one of my condos. I got them out of the book. They were fine. They were very, very nice. Very professional. They came on time. They did everything on time. They did a good job. I would recommend them as well. I would give them an A rating.”

“They replaced a doorframe. Sebastian, I think, was the representative they sent out. He did a real good job explaining everything and what was going to happen. He gave me a good time line of when all the parts and everything that he needed would be there. He had to order a new back door. Everything was fine. They showed up, and they did all the work as promised. There was no unexpected surprises. No last minute change to the price because of x, y, z or anything like that. I looked in that blue and white book, and I was looking for folks that would do the work. I called them and explained what I wanted, and they said, 'We think we can do it, but let us come out and check,' and that's when they sent Sebastian. He came out, and he said they could do it, and everything seemed good. It was kind of luck of the draw. I didn't know who would come out just to do work for one door. I didn't know if they would want bigger jobs. Some companies have minimums, but they came out. I would give them an A grade.”

“Echols replaced five windows for us. The presentation was impressive, and he was very efficient when he replaced the windows. He kept his promise about the time frame for arrival, and the completion of the work was very, very lovely. I was really impressed. He had a very nice personality as well—A+.”

“They did my sunroom windows, and they did a very good job. They were very organized. There were six windows, and they put vinyl windows in, frames and all. This room was warm in the summer and cold in the winter, so that's why I had it done. I'd give them an A.”

“Echols Home Improvements did a great job. They put in replacement windows for me, and I would grade them as an A.”

“Echols put windows and a French door in the back, and I would definitely give them an A.”

“Echols replaced the door and the door frame—the whole thing. The work was done very well, and the doors are of a high quality. It was excellent. The workers were pleasant and well spoken, and they did a good job.”

“Echols replaced a skylight that had been leaking since we bought our home. We'd had other people work on it, but it was never fixed. Echols was wonderful—it was absolutely a positive experience.”

“Echols replaced a couple of doors for me, and I am very satisfied with the work. The doors are holding up—they work great.”

“We had 20 new windows installed by Echols. They did a good job, and I didn't have to call them back for a thing. I don't have any complaints.”

“We had all of the windows in the house replaced, and it went wonderfully. Echols did the installation, and the only difference you could tell was that the house was actually a little bit cleaner when they left. They vacuumed everywhere, and they didn't mar any of the walls. It was so easy. I'd give them an A+.”

“I have used them on two replacement window jobs, and I'm using them on a third one. I am very, very satisfied with the work that they do and the product. They stand behind what they do. I just can't say enough good about them. I've recommended them to other people, and I would give Echols an A+.”

“Echols installed windows and a front door for me. They did what they said they were going to do, and I think on some details they went beyond what they really needed to do. I have no complaints whatsoever. I would give them an A+.”

“I had them do several things around here. They repaired a leaking skylight, and they rebuilt a second-floor deck. They also leveled out a sagging back porch. The technician was great—he was very straightforward, and he explained exactly what needed to be done. I felt very comfortable with him and what he was proposing to do. I'd give them an A+ for all the work.”

“Echols was doing the work for the order that I placed with a store. They took out the old door and frame and put in the new one. They were very precise at what they were doing, and they did a clean job. It's held up since. The technicians were professional. They'd be an A.”

“It was very positive. They were here when they said they would be, and it took as long as they said it would. There weren't any crazy, unexpected charges after the fact—it was pretty straightforward. The job took two days. I'd definitely give them an A. I'm a first-time homeowner, so I wouldn't really know a lot of the ins and outs, but I definitely know I didn't have any trouble getting in touch with anybody about anything. They were very punctual.”

“They were friendly, and they got the work done on the spot. He came out to give us an estimate and was able to make the repair right then. It was convenient for us because then we didn't have to schedule another time. They're an A+.”

“We had a bay window on the back of our house that had been leaking on and off for a couple of years, and another company had tried to stop the leak with absolutely no success. So I called Echols, and they came out and looked at it. They fixed it, and it has never leaked again. I would give them an A+.”

“We’ve had nothing but good experiences with Echols. They did some windows, siding, and roof repair. They figured out what was wrong and fixed it right the first time. I’d give them an A.”

“We had window repair done, and Echols did an excellent job. I would recommend them and use them again. They were respectful of me and my home when they came out. I’d grade them the highest—an A.”

“We use Echols, and we wouldn’t use anybody else. They’re very pleasant, and they did a good job.”

“My French door needed to be replaced, and they did a really beautiful job with it. My door was a little tricky because of the way it was configured, but Echols solved the problem very easily.”

“Echols put in about 16 windows for us. They were very good. The installers were very knowledgeable and really worked hard.”

“We had new windows put in our house by Echols. They were really good. They replaced all of our windows, and they did a very good job.”

“Echols did our window replacement. They were excellent. Very efficient. The employees were polite. It was a big job, and they did it well.”

“Amazing....They did a great job, and they kept me informed. They did what I thought was going to be a tremendously difficult job....I have very good things to say about their follow-through and their work. They found things and made suggestions that I hadn’t considered but made the work even better. Easy to work with—a pleasure. They knew what they were doing, and they did it with ease. They definitely exceeded expectations.”

“Echols, I loved them. Great....I have already recommended them to three people.”

“Echols did the job for us on our windows. I thought they were great. They did about 13 windows and a sliding patio door. They absolutely knew what they were doing. The installer was great, and the overseer of the job really knew what he was doing. I have nothing but good things to say. ”

“They were really good. They’re very quick and did a really terrific job. I’m very pleased with the windows. They replaced all the windows in the house, every single one of them, and a few doors. ”

“They were absolutely great. I found them in Home Reports, and what people say about them is the truth. Every window that they put in fit just like a glove. I looked, and I could not find any flaws anywhere. I had 22 windows put in. They do a wonderful job. I would definitely use them again. ”

“I thought they were great. I liked them. They were really nice and helpful. ”

“I highly recommend them. The people are top-notch....They did about 28 windows on the house. We have been more than pleased. Personal service. Could not be beat, as far as I’m concerned.  ”

“We've been very pleased with Echols and there have been no problems at all. They were very efficient with the job. Everything was fine.”

“I'm very pleased with Echols. I have no issues at all with them. They've worked on two different houses of ours. They did what they said they were going to do, when they said they were going to do it, and that's important. I would refer them to friends and family.”

“They did a whole new roof for me. Echols was excellent. I didn't have to call them back for anything, so everything worked out well. Their cleanup was very good.”

“They did the work. They did a nice job. We're very pleased.”

“We used Echols. I thought their service was fine. We used them for both roofing and windows. We've used Echols in the past, and we think very highly of them. We think they do what they say. They manage the job well, and we would use them repeatedly. We've referred them to others. They re-roofed our house and did the windows. As a matter of fact, we may have to get more windows.”

“I used Echols, and they did an excellent job. They cleaned up afterwards, too. They did roofing over a screened-in porch and a kitchen area, and they put in four skylights for me.”

“We did our windows and gutters three or four years ago, and we used Echols. They have been exceptional with any warranty work I needed done. They've gone over and above. I think I've had a couple windows with the seals broken, and they clogged up, and the manufacturer said, 'Well, we'll ship it to the warehouse, you pick it up, and you put it in.' But Echols picked it up, brought it over, and installed it. Echols does all of it. I recommend them highly.”

“I ended up using Echols, and they did a fantastic job. They were here on time, and they were very professional. They cleaned up well. They took care of everything the same day. Everything went real smoothly.”

“Echols did our vinyl siding and our storm windows. I've used them many times in the past, because I grew up around here, so I'm familiar with their name from years ago. And they've always done good.”

“I did use Echols, and they did an excellent job.”

“Echols does pretty good work. They did a general home repair, roofing, and windows for us, I think. They do a good job.”

“I used Echols, and they were great. They were on time, and they gave me information that I needed to have. They explained it to me, and they did exactly what they said they were going to do.”

“They did a fine job. It got done in a timely manner. They cleaned up after themselves, and they were good.”

“They put some doors in for me. The guys put some doors in, and they did some roofing stuff. I had some problems with tree rats or something, and they did some sealing around my roof and replaced the doors for me. My experience was good. The main thing they did for me was replace the doors. I had two doors, french doors, replaced up on the patio area. They did that primarily, and they did some other stuff for me, too—a couple gutter repairs and some contraptions that go over the gutters. Then they did some sealing around areas where I had some roof rats, or some tree rats. I was having a problem with them, and they sealed some areas for me. Very good job. They were very nice guys.”

“One company we used from your book before is Echols. We used them for window replacement. And I liked them quite a bit. I liked the product, I liked the sales rep, I liked the people that did the installing—all the way through, it was great. Actually, their salesman lives but a stone's throw from us here.”

“It would be a while ago when I got my door. But they did a beautiful job. They really did a beautiful job. My french door needed to be replaced, and they really did a nice job. There was a little bit of a problem with a threshold, the way my door was configured, and they did a very nice job of solving the problem.”

“Echols did good. They do siding and the windows. Well, I was happy. They did a good job.”

“They put in windows. They were very good. They came when they said they'd come. They completed it when they said they'd complete it. They worked hard. The technicians were very, very good, and very knowledgeable. Like I said, they were in and out, replaced about sixteen windows in about six hours I guess it was. They got all of the work done in one day.”

“I used Echols. My experience was very good. They were better than everybody else, that's all I've got to say.”

“I believe Echols did the work. We had to repair one of the windows that was installed by them a couple of years ago. It was under warranty, so they took care of it. They showed up on time, and they did what they had to do and did it properly. I am very satisfied with them.”

“They were in Home Reports. It was Echols, and they were fantastic. They did our siding, put our windows in, and put the gutters on. I called the crew leader afterward, and he came right out and fixed anything that you asked him. They were fantastic. They replaced 20 windows in my house, and they did it in like a day and a half. Everything they said they'd do, they did. We had really good window frames. It was really cool with Echols. When the guy first came out, he said, 'Look, your roof is good for about five years.' And I think it was four years before we got one, but he was really honest. He said, 'You don't need one right now. It's a really good roof.' He did a really good job, so that's probably what saved it a little bit.”

“I use Echols for window and roof repair. I was happy with the work they did, and I'd use them again.”

“I've used Echols for window installation. They're good. I'm very happy with them. They did the duplex for me, and they did a great job.”

“I'd recommend Echols. They always do a fine job, and they do a lot of good home repair work.”

“Echols is a company I liked. They do windows, roofs, and siding, so we use them for a lot of different things. They do a good job.”

“We looked in your book and we chose Echols, because that was the number one. They were very nice. They just did what they were supposed to and what they said. It was an A, because it looks good out there.”

“I did use Echols for the job. I was satisfied. I would recommend them to others.”

“Echols did do some work for me at a rental property I own here in Atlanta. They gave excellent service. I was very pleased with them. I'm going with them for my primary residence, but it will be another couple of years before I have to go through that exercise. I found them in Home Reports.”

“I had a leak that was coming in the bay window, and it was rotten for the same reason. He tore out and replaced all of the boards on the bay window. That was just the greatest job. Then he tried to figure out where the leak was coming from, and he actually said it was coming from one of the windows, so he sealed that up. I haven't had any problems yet, so he said we had up to a year that I could call them if it starts leaking again, and they would look at it. But it hasn't leaked, and we've had some pretty good rain. I'm pretty happy with that. They sent out one guy, he did the job by himself, and I was happy with him. He was really nice.”

“Echols did both of our windows and our roof. I was very happy with the work—everything was perfect. We didn't have issues with anything at all. No issues at all.”

“Echols was wonderful. They have done our roofing and our windows. We're working on doing some more renovations with Echols to put some siding on. I wish I could say that everyone was as positive an experience. Echols was just such a good experience, I can't imagine that I'll be that lucky all the time.”

“I went through them. I would rate them perfect in every category. They were very good. They did a good job, perfect job. I'd rate them very high.”

“We ended up using Echols. The work was excellent. We were very pleased with them. We found Echols through that white book. Like I said, we were very happy with them and the work they did for us.”

“They helped me out. My experience with them was fine. There was no mess—I didn't even know they were here, actually. We got a letter back from the owner a few days later. They were here when they said they would be here, and there were no problems at all. Real good work.”

“I'd give Echols an A.”

“They did an excellent job for us. I liked their service. They're very professional. They were done quickly, and they did a great job.”

“Actually, Echols did every one of the windows and every one of the doors in my house. It was a major project. The reason I chose them was because I went to another company, and I had two windows that were trapezoids, and they said that they didn't do custom windows. I had one that was an arch window, and they didn't do that, either, so I was going to have to get somebody to do just those three, and then get the other company to do the other ones. So, we called Echols, and they said, 'No problem'—they did all of them. In fact, I had had another contractor install a French door about six or eight months ago, and it was dragging, and they repaired it, too. I mean, they did great work. It worked out great. As a matter of fact, they've given us a quote on some gutters, and we're trying to decide if we're going to use them to do that—we're still waiting on that one. Definitely an A—they were great. They're very easy to work with—they worked around my schedule, and it was a real good experience. I didn't have a problem with them at all.”

“We used Echols. They did a wonderful job. I'm very, very pleased with the performance they did.”

“We used Echols, and that's who was very good. I was very pleased with them. They did a great job. They did everything they said they would do, got done, cleaned it all up, and we were very happy with them.”

“I contacted Echols in November of last year to get a window replaced. I think we went with Echols, and they replaced ten windows on our upper floor. They did a fantastic job. We're very pleased with them. We've used your book many times and have always been pleased, but this was our first time with Echols. We just didn't have any problems. They came out, measured everything, sat down with us, and talked about the kind of windows we wanted. They were great.”

“Echols did window cleaning. They were terrific. I found out about them through your service. I've known about them as roofers for years and years. I don't remember if it was hand washing or spray, but everybody was terrific.”

“I used Echols, and they did a fine job.”

“I contacted Echols, and I used Echols for pretty major work. They did all my windows, a bunch of doors, and some woodworking, and they were outstanding. I found Echols from your Home Reports book, and they were great.”

“We're having new windows put in. Echols is doing that. They're in your book. We have done partial replacements, and then we're going to complete the house. They have done a great job—I would recommend them 100 percent.”

“Echols did the work for me. They did good. They did a good job. They replaced the windows, and they did the siding, too.”

“Echols did the work, and they did an excellent job. I just liked everything about them. The salesperson that came out to do the estimate and everything was very knowledgeable, and he had a great presentation—he explained why, and he listened to what we were wanting to do. Then he made a recommendation based on that, and explained to me how that was going to meet our needs. The actual work they did has held up great—they did a great job.”