Echols Home Improvements
20th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Echols Home Improvements has received 4.9 out of 5 stars based on 59 customer surveys.
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20th year as a Best Pick Call
"Our employees make the difference. The crews are in-house, know what they're doing, and are supervised every day. Our sales approach is low key and simple: 'Here is a fair price using the best materials and workmen, and we'll keep every promise we make.'"

Mark Ashe | President
Company Information
Services Offered
Echols installs a variety of doors and windows. The company also offers carpentry repair, exterior home painting, siding and gutter installation, roof replacement and repair, and attic insulation as well as deck repair, replacement, or enclosure. Echols charges a $20 fee for carpentry repair bids and offers free estimates on all other types of work.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Frank Echols founded the company in 1960. It is currently run by Frank's stepson, Mark Ashe, who began working for Echols in 1973.
Employee Information
According to Echols, many employees have been with the company for more than 20 years.
Additional Information
Window and door installations are supervised by Armando Cartaya, a business partner with over 30 years of installation experience.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna

Compiled Score:

Echols Home Improvements has received 4.9 out of 5 stars based on 59 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/27/2018

“They did window replacement for me. It was a good price, and they were up-front about when they could get things done. They got behind a little bit, because it was a lot of rain in the early summer. They kept me informed about that. I'd worked with them before on a roof replacement several years ago and liked the work. I was pleased again with this work. I'd give them an A-.”

Review by
01/27/2018

“They did new windows for me and some painting. They were very professional, they were quick, and they were thorough. They did a good job; they get an A+.”

Review by
01/25/2018

“They were very good. They did the work; they replaced it. They called, then transferred, and then ended up coming to replace it, so it was a little bit hectic to get the work done, but it got solved. Usually no problem; this time the windows didn't work for them—but everything else was alright. This time they put in six windows. They did the skylights as well. They get an A+.”

Review by
01/25/2018

“They did what they promised, and they did really good work. The windows seem to be really well made, so everything was good. They replaced 41 windows for me, and they replaced a lot of rotten wood and stuff; they're A+.”

Review by
01/22/2018

“Everything is fine. They did a good job, did it in a hurry, and that's fine. They replaced all my windows. I'd give them an A; so far the work has been fine. I haven't had any problems.”

Review by
01/22/2018

“They did a great job, did it quick, on time, and for a great price—so I was very happy with them. They did the roof and our windows—window replacement. They get an A.”

Review by
01/18/2018

“They've done work for me before. They were good, and they were responsive. We had a skylight replaced. They're A+.”

Review by
01/18/2018

“They did work for me.”

Review by
01/18/2018

“They were very professional. They were on time, they worked diligently, did the job, and came-and-went as expected—better than expected. I had them do several different things for me, and they did window replacement for me. I'd give them an A.”

Review by
01/18/2018

“I liked how thorough they were when they gave me their estimated cost, went over everything, and I liked how well they explained the materials they were using, as well as why they needed to do what they needed to do. The supervisor was always coming every day to check on how things were going. They did some other work for me besides roofing; they also fixed the interior of my ceiling where it had started leaking from the leaking roof. Then they also took out sliding doors, and they put in a wall with a picture window. They're A+.”

Review by
01/17/2018

“I thought that their customer service was really good. It's a family-owned business that's been around for many, many years. I've used them at least two or three times on my properties. I think their prices are reasonable. They were listed in several of the area home-guides/home-contractor-guides—they're in at least two of them, and they've been in there consistently, year after year. That's how I first came to use them, but I've had good experiences. I've used them on roofing repair, and I've used them on window replacement. They did a good job on both; I would definitely give it an A+.”

Review by
01/17/2018

“They came in, did a couple of skylights, and repaired a leak in my roof. Everything went well. He was good; he answered all my questions. He performed the work, and he even came out on a Saturday to finish it up. It was right before we got a heavy rain of several inches the next couple of days, and I'd give it an A+.”

Review by
01/17/2018

“Everything was good, very good, very clean—very good. They were putting all windows in and a French door. I'd give them an A+.”

Review by
01/17/2018

“They did good work; it was window replacement. We've been very happy with the windows, especially now with everything being so cool. They get an A.”

Review by
01/17/2018

“They did a fantastic job. They were prompt, and they did what they said. They did an excellent job. They did windows, door repairs, and floor repairs, and they did a great job. I'll give them an A+.”

Review by
01/11/2018

“I have used them for several years.”

Review by
12/15/2016

“They  installed a door. They arrived when they said they would and actually worked on it all day. They did a solid job in making sure that it fit. There was no exposure and everything was sealed off so that the door opened and closed in the right manner. It worked out great. They were literally there all day long trying to get a door that was probably not standard to fit in. I would give them an A+. My husband was trying to look at their number to see if we could call them to come back for window replacement.”

Review by
12/07/2016

“They're  coming out today to do something. They put 1, dollars’ worth of windows in and fixed the corner of my roof. They put some boots on the roof and resealed the pipe of some kind. The pipe is still leaking a little bit, so he's going to come back and check. A/C is a terrific person. He did what he said he'd do, followed up, and was really compatible. The two guys that were out here, I forget their names, and they were definitely Mexican. One of the guys worked with him for a lot of years. They were terrific people. They were fast, efficient, and really knew their stuff. This company has a great team. I'd give them an A+ for everything. I've already recommended them and they've already got a job from it. I'm sure it was another 1,-dollar job. They back up their work, they're very efficient, and they've got good workers. If all of them are like A/C, they've got a winning team there. He's extremely easy to work with and talk to. I never had an issue with him, not one time.”

Review by
12/07/2016

“They  installed new doors and windows in my home. They had great scheduling, a professional installer, and a certified carpenter. They left no stone unturned and made sure all of my concerns were taken care of. I'd give them an A+ overall.”

Review by
12/07/2016

“They did doors for the sun rooms. They were very professional and did the job very fast. They were very good. I'd give them an A. They were not cheap.”

Review by
12/07/2016

“They  were wonderful. We had all new windows and siding put in our house. They were the nicest people to work with. They cleaned up after themselves every day and didn't try to cover anything up. If I had a little problem somewhere, they would fix it before they put the siding. They were really good. I'd give them an A+.”

Review by
12/05/2016

“They put in a nice window. There were a few things they didn't complete, but they came back and completed it. I don't have anything negative to say. I'd give them a B+.”

Review by
12/05/2016

“They did window replacement for the front of the house. They were prompt, very clean, and they did a very good job overall. I'd give them an A overall.”

Review by
11/21/2016

“I  had a gas cabinet door replaced by them. Everything went great. They were very honest and they fixed it in a timely manner. I'd give them an A overall.”

Review by
11/21/2016

“They  installed some windows and a spying glass door. They did the whole job quickly and efficiently. It looked very neat when they were done. I'd give them an A rating.”

Review by
11/21/2016

“They did a front portico and new front door. I thought the quality was good, the price was fair, and the gentleman, Sebastian, who did the work, was very responsive to my questions or concerns. I'd give them an A. I think I already have recommended them.”

Review by
11/21/2016

“They  were excellent. I'd recommend them to anybody. They did window replacement and siding. They were reasonable, excellent work, on time, place was immaculate when they left, and I think they did good quality work. I'd give them an A across the board.”

Review by
11/21/2016

“They  did two shower door replacements. This year we’ll have them do a third once we get the bathroom retiled. They were easy to work with, the service was great, they were on time, and pricing was excellent. I'd give them an A, absolutely. We already have recommended them.”

Review by
09/04/2015

“They're halfway through. They're doing two projects. They needed to finish the first one before the second one. The first one is done. The guy was very professional, very good, and I'm very happy with it. The next one should start as soon as my windows come in. They had to be manufactured. They're definitely an A.”

Review by
09/04/2015

“We did have Echols do it, and they did a fantastic job. It was a replacement of a skylight. In the process, he went ahead and checked the roof, which they had put on several years ago. That's why we called them in the first place—because they did such a great job then. We were really pleased. We just had a skylight that was leaking in the second floor, they came and fixed it, and we're all good. They did a great job. They would be an A grade.”

Review by
09/04/2015

“I think they've done a glass shower door for us, and it turned out great. I would give them an A.”

Review by
09/04/2015

“Echols put windows and a French door in the back, and I would definitely give them an A.”

Review by
04/08/2015

“We used them. They did our siding and put in some new windows for us. They were on time. They did everything we asked them. The price was very reasonable. I'd give them an A. Just really happy with their services.”

Review by
04/06/2015

“They did my sunroom windows, and they did a very good job. They were very organized. There were six windows, and they put vinyl windows in, frames and all. This room was warm in the summer and cold in the winter, so that’s why I had it done. I’d give them an A.”

Review by
04/06/2015

“It was Echols, and they did a good job. They communicated and told me what they were going to do, they did what they said they were going to, and they stayed within their estimate. They did repair of wood rot around windows. It's getting close to a year ago. I think what it really came down to was that I had three different bids, and I felt most comfortable with this, even though they were not the lowest. I’d give them an A. They did do a good job.”

Review by
03/31/2015

“We had replaced the roof on the house. That was a $10,000 project. There's Echols Roofing. We did a complete roof replacement. We were satisfied with the work they did. It was on time. They were very efficient. It doesn't leak. I was happy with the architectural shingles that they recommended. The quality was right. They were there, and they were there on time. They got the job done. The best test is that nothing leaked after. We had a couple very minor roof leaks in the old roof, and you're in the 20-21 year run on the roof; it probably needs a replacement. There'd been some damage from hail and stuff. All in all, they did a good job. They stuck to their estimate. They were on time and got it done, and it worked. I haven't had one drop of water since inside the house. I would give them between A and B. I'd asked them to come back and correct one small thing that still hasn't been corrected. But I'm not there either; I was there for a very short period of time. They did go in and do 99% of the work. There was a couple things I noticed afterward, and they were going to come back. They only had a two-day window to come back before I was leaving town again. That still needs to be corrected when I'm back in Georgia. Give them an A-.”

Review by
03/30/2015

“They replaced a doorframe. Sebastian, I think, was the representative they sent out. He did a real good job explaining everything and what was going to happen. He gave me a good time line of when all the parts and everything that he needed would be there. He had to order a new back door. Everything was fine. They showed up, and they did all the work as promised. There was no unexpected surprises. No last minute change to the price because of x, y, z or anything like that. I looked in that blue and white book, and I was looking for folks that would do the work. I called them and explained what I wanted, and they said, ‘We think we can do it, but let us come out and check,’ and that's when they sent Sebastian. He came out, and he said they could do it, and everything seemed good. It was kind of luck of the draw. I didn't know who would come out just to do work for one door. I didn't know if they would want bigger jobs. Some companies have minimums, but they came out. I would give them an A grade.”

Review by
03/30/2015

“It was last year or the year before. I think our neighbors were going to do it this spring, but we did it a couple of years ago. We used Echols. They've done siding for us at our other house several years ago so that's why we called them again. They’re very nice. They were friendly. They cleaned up. Every night when they left, they cleaned up. We have two dogs, so it was nice going out in the yard, not having to walk around stuff and watch for stuff and all that. It was a very good experience. I think they did roof repair work, and they also put siding on our house out at our other house in Lawrenceville. They painted the house. I would recommend them. I would say they're an A grade. Their pricing was very good too. We shopped around for pricing. Their pricing was very good. We had different people come out and give us estimates. They were the most reasonable, and like I said, I think they did a great job. They also did our neighbors next door.”

Review by
03/30/2015

“I have a shingle type of house and one of the windows on one side deteriorated for some reason. It had some weather effects on it and they had to get up there and repair that. I don't think they did any roofing or shingles or anything like that but they did siding. They did a terrific job. I had no problems. They were very prompt and very efficient and finished it quickly. They used some kind of different material. They didn't want to use wooden shingles I guess so they used some kind of a cyber-board or something like that. It's not quite the same. They didn't copy the sides like the regular house is with shingles. They put this board that's very hard. They did good work, had reasonable prices and I was very satisfied with them. I'd give them a B+.”

Review by
03/30/2015

“Echols took some time with us, answered all of our questions, and gave us a very detailed bid, as we requested. The job head checked in every day with the crew, and the crew was very quiet, very quick, and very clean. They did replacement windows and siding, and they painted the siding and replaced the deck. They earned an A+ grade.”

Review by
03/26/2015

“They did a window repair for me, it was fine. I liked that they did what they said. They fixed the window in my basement. I would grade them a B+.”

Review by
03/25/2015

“Echols Home Improvements did a great job. They put in replacement windows for me, and I would grade them as an A.”

Review by
03/25/2015

“Echols was fantastic. I had four other roofing people come out before them. I had a leak under the solar panel, and nobody could find it. They found it and stopped it. I’ve already recommended them to two or three of my friends, and they were tickled with them, too. They’re an A+ company. I don’t normally recommend people, but I would highly recommend Echols.”

Review by
03/16/2015

“Echols replaced five windows for us. The presentation was impressive, and he was very efficient when he replaced the windows. He kept his promise about the time frame for arrival, and the completion of the work was very, very lovely. I was really impressed. He had a very nice personality as well—A+.”

Review by
05/21/2014

“Echols replaced a couple of doors for me, and I am very satisfied with the work. The doors are holding up—they work great.”

Review by
05/12/2014

“Echols replaced the door and the door frame—the whole thing. The work was done very well, and the doors are of a high quality. It was excellent. The workers were pleasant and well spoken, and they did a good job.”

Review by
05/08/2014

“They came out and repaired the roof over the garage and over the front window, and everything seems to be OK—it doesn’t leak. It went really well. They gave me an estimate and came out in a brief time, and the cleanup was good. I would give them an A this time.”

Review by
05/08/2014

“Echols replaced a skylight that had been leaking since we bought our home. We’d had other people work on it, but it was never fixed. Echols was wonderful—it was absolutely a positive experience.”

Review by
04/16/2014

“We had 20 new windows installed by Echols. They did a good job, and I didn’t have to call them back for a thing. I don’t have any complaints.”

Review by
04/15/2014

“They repaired one custom front door for me. It was a positive experience because of the price and the description of the work they wanted to do. I felt convinced that they were capable of doing the work, and they were the original installer of the door, so that gave them another point. I’d give them an A rating.”

Review by
03/19/2014

“I've had Echols, who I found in Home Reports. They did some doors for me and in fact, this summer I'm going to get them to finish putting hardy plank on my house. They know what they're doing and they come when they're supposed to. I would give them no less than a B+.”

Review by
09/11/2013

“They had to fix some sheet rock in the inside of my home that had some water damage to it from the roof and they did that. They also fixed my wood casing on the outside front of my door that goes around my front door and they repainted on the inside as well where they replaced the sheet rock. So I was pleased with their work. They did a good job. They came over, gave me an estimate and I had used them before prior to this one. I read the reviews in Home Reports from different customers that were pleased with their work. So that also made me choose them too in the beginning. I had an overall positive experience with them. I give them an A+.”

Review by
07/29/2013

“They were fabulous. They did a great job. They did some roofing repair for our dormers. We had some leakage in our dormers, so they did some reroofing on the front over the garage, as well as some carpentry work around the window dormers. They solved the problem, and the estimate was right on in terms of what they said they would do. They finished the job very quickly. They were very responsive, and I would absolutely use them again and recommend them to others. I found them in Home Reports, and I would give them an A.”

Review by
07/24/2013

“He was very nice. His quote was the lowest. He actually found some other things that were wrong up there that nobody else had pointed out, and he fixed those as well. We'd give them an A- because the work was great, but he came over to do it unannounced. We weren't there, but we wanted him to do it, so I had to send a neighbor over to unlock the door and let him into the attic. So, that was a little uncomfortable because we don't know him. We put our faith in him that he didn't steal anything or do anything to our house. As far as we can tell, nothing like that happened, but it was a little uncomfortable because he didn't schedule an appointment. But he did do the work right before one of the massive storms we've been getting. It's great to have him come so quickly, but it also would've been nice to have it scheduled.”

Review by
07/23/2013

“I have used them on two replacement window jobs, and I’m using them on a third one. I am very, very satisfied with the work that they do and the product. They stand behind what they do. I just can’t say enough good about them. I’ve recommended them to other people, and I would give Echols an A+.”

Review by
07/15/2013

“We had all of the windows in the house replaced, and it went wonderfully. Echols did the installation, and the only difference you could tell was that the house was actually a little bit cleaner when they left. They vacuumed everywhere, and they didn’t mar any of the walls. It was so easy. I’d give them an A+.”

Review by
04/03/2013

“Echols installed windows and a front door for me. They did what they said they were going to do, and I think on some details they went beyond what they really needed to do. I have no complaints whatsoever. I would give them an A+.”

Review by
04/01/2013

“I liked that they came out when they said they were going to come out. They did fine, and I appreciated it. A tree limb fell on my roof from next door. The insurance company paid me for it and told me to call a roofer, and when the roofer came out, he said there wasn't any damage. I would say they were excellent.”

Review by
03/19/2013

“I had Echols replace windows in my rental house. I think they were quite reasonable because there were other companies that asked for quite a bit more. It took them a while because they ordered the glass. It came in, and then they replaced it. It took them a while to do it, and they cut it themselves. It was reasonably done and pretty well done, I think. They were really good and reasonable. I was looking to just to get my window replaced, and I didn't want to pay $400 for it, which was I think one of the quotes from another company. I think I paid $165, and they did a good job. I would give them an A+.”

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