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FEATURED REVIEWS
“Terry from Critter Control, who has been working at my house for so many years, does everything perfectly. That is why I would recommend, and I have recommended, TruTech Inc. - Philadelphia to at least 6 people that I can think of.”
“I am very pleased with their service. They got rid of my mice and snakes.”
“They are very courteous, professional, and always let me know when they are coming.”
“Excellent and attentive service. Technicians were clearly experienced and understood what needed to be done; they quickly identified the problem and resolved the issue exactly as they said they would. I'm also very happy that they took the time to explain what they would do and followed up with me when I had questions.”
“They're a great company. They call before they come out for service, or if they are going to be late. Very good customer service!”
“I’m happy with the service, but very unhappy with communications. They send me notices about upcoming service, but give me no way to get in touch if I need to reschedule.”
“Terry from Critter Control, who has been working at my house for so many years, does everything perfectly. That is why I would recommend, and I have recommended, TruTech Inc. - Philadelphia to at least 6 people that I can think of.”
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“They have very consistent service.”
“I am very pleased with their service. They got rid of my mice and snakes.”
“They have done well by me. I did see a mouse in the house the other day and it threw me off, but it is summertime.”
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“They are very courteous, professional, and always let me know when they are coming.”
“I couldn't ask for anything better. They are fabulous!”
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“They make this process very easy. Our critter situation is under control.”
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“The response was quick and they explained all steps needed to be taken.”
“Technicians are prompt, thorough and always willing to help”
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“The technicians I've experienced are very knowledgeable, they always call before coming, and they are very responsive.”
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“I strongly disagree.”
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“Excellent and attentive service. Technicians were clearly experienced and understood what needed to be done; they quickly identified the problem and resolved the issue exactly as they said they would. I'm also very happy that they took the time to explain what they would do and followed up with me when I had questions.”
“They're a great company. They call before they come out for service, or if they are going to be late. Very good customer service!”
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“Very liked Bob from Lancaster, always on time and efficient, very nice personality.”
“They were timely, professional, and informative.”
“Cheyenne is suburb. We really appreciate her knowledge and perseverance.”
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“Not Likely....see the last time I responded to a survey”
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“They are very accommodating, and they communicate very well. Every step of the way they are communicating with you to make sure you understand everything. Even if you are not there when they arrive, you are aware they will be on our property, and what they will be doing. I am not alway home, so I don't feel someone is just popping in. They have good communciation.”
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“All previous techs did their job and serviced all areas that were requested. This tech did not service our needs as he should have.”
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“They were very effective at what I hired them to do.”
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“They do excellent work.”
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“They are knowledgeable, qualified, and friendly.”
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“They arrived on time, as promised, and performed the work satisfactorily.”
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“I’ve already recommended TruTech to a neighbor. Services to alleviate my problem with voles on my property were explained well during consult. Remediation seems to be effective. The technician always lets me know exactly when the monthly visit will occur. Very polite, professional demeanor.”
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“Prompt, courteous, efficient. Kept us informed of every step, from assessment, planning, preparation, execution, follow-up.”
“Trutech did everything they said they would. They showed up on time and the staff members were polite and professional. Some issues were outside of their control.”
“At TruTech they really do as they stand for.”
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“I wasn't blown away. The work quality was just alright and they say themselves they can't actually keep the squirrels out in row houses, but they still charged me almost $2000. I think this is a bit overpriced.”
“Of the several places I contacted Truetech was the most up front, detailed, and precise about what was going on and how they would fix it.”
“I consider this company a scam and will never recommend them. I was extremely overcharged for what was done. Altogether they captured and removed three squirrels and just nailed a piece of tin over the whole doing further damage to my siding which in turn cost me an additional $300 to get repaired. I am a retired real estate agent and I am always being asked to refer different types of contractors, exterminators etc. and at this point I would never refer this company and in face have already told two agents who are friends of mine to never use this company. To summarize; I WAS EXTREMELY DISSAPOINTED”
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“I got charged $700 for a small roof patch. I could have done it myself.”
“It all depends on what you are dealing with and the situation that you are dealing with. The person that came out I believe was not too qualified. It all depends on the situation. The individual that gave me the quote did an inspection and indicated there was a particular specifies of wildlife which turned out was completely incorrect. During the process of giving me a quote, I specifically asked if it could be anything different. Bottom line is, I was unsatisfied. I had an issue with something at the time I did not know, and it turned out to be my crawl space. When he came to do the inspection, he indicated there were a few things wrong with the property, which we discussed fixing that as well. He identified that the particular species was a squirrel. This is not something I am familiar with, and I didn't believe a squirrel was making this sound. I recorded the noise thinking they had experienced individuals that he could tell from the noise what it could be. He identified it as a squirrel and I disagreed because it sounds to be much bigger than that. It was a raccoon. He found someone else to do it and another individual came out a few days later to set traps to trap the squirrel. They did capture a squirrel, which was small. I am thinking it was just a random squirrel. That same evening, I heard the same sound. The other thing I communicated with him about is the email advertisement indicates that if they had to open a ceiling they would do that and would fix it, but that is not true. The advertisement is false. During the quote with the gentleman, he indicated they would not do that. The second gentleman came back and removed the squirrel and did the repairs, which was not discussed with the first gentleman. He used some silicone to close up some areas so that nothing could get in the areas that were identified that could be the root of where the squirrel was getting in the home. The things they did were not what was discussed. It is not the second gentleman's fault. He was just doing what the first gentleman asked him to do. I had to get another company to come in, and I paid them. Although the contract said one thing, and they did something different. I did get someone else to come in, and it was a raccoon, not a squirrel. It was a situation where they had to open up a portion of the ceiling because the crawl space was not accessible from a ladder. We ended up putting cameras in there to determine what it was. I had to call a different wildlife company to come in and do that. They do differently than what their website says. I called to ask them if they would open up the ceiling, but the first gentleman said they don't do that. So, it depends on your situation. If you know what type of animal you are dealing with they are okay enough to come and do that. If they have to identify it, then I would say no.”
“I would not recommend TruTech to anyone.”
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“I'm satisfied with the experience I had with them.”
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“It was convenient for them to access the areas where the traps were from the outside without me being home.”
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“I thought they did a great job, they were very professional and took care of my problem quickly”
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“I had several concerns after the work, still a hole in the side of my porch, and no new foam was put over the old foam we tried to use. I called to get serviced again and never was contacted back.”
“Price was high but they did have to on a 3 story roof.”
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