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“I’m happy with the service, but very unhappy with communications. They send me notices about upcoming service, but give me no way to get in touch if I need to reschedule.”
“Since critter control was taken up by a new company, you no longer feel valued as a customer.”
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“Terry from Critter Control, who has been working at my house for so many years, does everything perfectly. That is why I would recommend, and I have recommended, TruTech Inc. - Philadelphia to at least 6 people that I can think of.”
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“They have very consistent service.”
“I am very pleased with their service. They got rid of my mice and snakes.”
“They have done well by me. I did see a mouse in the house the other day and it threw me off, but it is summertime.”
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“They are very courteous, professional, and always let me know when they are coming.”
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“I couldn't ask for anything better. They are fabulous!”
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“They make this process very easy. Our critter situation is under control.”
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“The response was quick and they explained all steps needed to be taken.”
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“Technicians are prompt, thorough and always willing to help”
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“The technicians I've experienced are very knowledgeable, they always call before coming, and they are very responsive.”
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“I strongly disagree.”
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“Excellent and attentive service. Technicians were clearly experienced and understood what needed to be done; they quickly identified the problem and resolved the issue exactly as they said they would. I'm also very happy that they took the time to explain what they would do and followed up with me when I had questions.”
“They're a great company. They call before they come out for service, or if they are going to be late. Very good customer service!”
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“Very liked Bob from Lancaster, always on time and efficient, very nice personality.”
“It was a great service!”
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“They were timely, professional, and informative.”
“Cheyenne is suburb. We really appreciate her knowledge and perseverance.”
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“Not Likely....see the last time I responded to a survey”
“They are very accommodating, and they communicate very well. Every step of the way they are communicating with you to make sure you understand everything. Even if you are not there when they arrive, you are aware they will be on our property, and what they will be doing. I am not alway home, so I don't feel someone is just popping in. They have good communciation.”
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“All previous techs did their job and serviced all areas that were requested. This tech did not service our needs as he should have.”
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“They do excellent work.”
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“They were very effective at what I hired them to do.”
“They are knowledgeable, qualified, and friendly.”
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“They arrived on time, as promised, and performed the work satisfactorily.”
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“I’ve already recommended TruTech to a neighbor. Services to alleviate my problem with voles on my property were explained well during consult. Remediation seems to be effective. The technician always lets me know exactly when the monthly visit will occur. Very polite, professional demeanor.”
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“Prompt, courteous, efficient. Kept us informed of every step, from assessment, planning, preparation, execution, follow-up.”
“Trutech did everything they said they would. They showed up on time and the staff members were polite and professional. Some issues were outside of their control.”
“At TruTech they really do as they stand for.”
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“I wasn't blown away. The work quality was just alright and they say themselves they can't actually keep the squirrels out in row houses, but they still charged me almost $2000. I think this is a bit overpriced.”
“Of the several places I contacted Truetech was the most up front, detailed, and precise about what was going on and how they would fix it.”
“I consider this company a scam and will never recommend them. I was extremely overcharged for what was done. Altogether they captured and removed three squirrels and just nailed a piece of tin over the whole doing further damage to my siding which in turn cost me an additional $300 to get repaired. I am a retired real estate agent and I am always being asked to refer different types of contractors, exterminators etc. and at this point I would never refer this company and in face have already told two agents who are friends of mine to never use this company. To summarize; I WAS EXTREMELY DISSAPOINTED”
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