BQ Basement Systems
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

BQ Basement Systems has received 4.7 out of 5 stars based on 275 customer surveys.
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6th year as a Best Pick Call
"BQ Basement Systems has over 20 years of waterproofing experience. If your basement or crawl space has moisture, humidity, or mold issues, we can provide a solution. With 29 patented products and lifetime written transferable warranties, we are the most trusted and reputable contractor for your basement and crawl space repairs."

Brian Quinn | Owner
Company Information
Services Offered
BQ Basement Systems provides wet basement and crawl space repair services for residential customers, including waterproofing, dehumidification, crawl space encapsulation, sump pumps, and battery backups.
Warranty
The company offers written lifetime transferable warranties.
Company History
The company started in 1997.
Distinctions
BQ is a local authorized dealer for Basement Systems, Inc., and Supportworks, Inc.
Employee Information
Employees drive marked vehicles, wear uniforms, and must pass background checks and drug testing. The company states that employees are trained and properly equipped.
Additional Information
BQ installs WaterGuard drainage systems, TripleSafe sump pumps, SaniDry dehumidifiers, CleanSpace vapor barriers, window well drains, egress windows, and IceGuard systems.
Licenses
PA006745
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield

Compiled Score:

BQ Basement Systems has received 4.7 out of 5 stars based on 275 customer surveys.
5
219
4
45
3
5
2
6
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/13/2018

“So far, the experience has been mostly positive. They redid five windows in our house. Their pricing was good and they were prompt with everything. I would grade them a B.”

Review by
03/06/2018

“They delivered quickly and did what they said they would do. They put in a battery and a new sump pump in our basement. I would give them an A for the experience.”

Review by
03/06/2018

“It was a positive experience. They reacted to my request in a prompt and timely manner. They did maintenance of my home A/C and heating system. I would grade the overall experience with a B.”

Review by
03/06/2018

“They were very professional and they did a good job. They did a crawlspace, total installation of a sump pump, and dehumidifier. I would give them an A.”

Review by
03/06/2018

“They did hardwood flooring work for me. There was no problem, so that made it positive. I would grade the overall experience with a B.”

Review by
03/06/2018

“They're fabulous, love them. They're the best. They did waterproofing. I'd give the experience an A+++. I would recommend them.”

Review by
03/06/2018

“They were responsive and gave a lot of information. They waterproofed our basement. I would give them an A.”

Review by
03/06/2018

“I'm really happy with it. I'd give them an A+, no problems.”

Review by
03/06/2018

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Review by
03/06/2018

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Review by
03/06/2018

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03/06/2018

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Review by
03/06/2018

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Review by
03/06/2018

“They were pretty great. I liked the hospitality. They came in and did what they had to do. I would give them an A. He did a good job. The only difference is in the front where he put it at, it's cracking again. I was going to call them, but I just came from the emergency room because my back hurt. I had three discs out of my back so it bothered me to clean the yard up. It's cracked. He couldn't put it in the yard because of the dog. So, he put it outside on the porch in the front. It's cracking a little bit. They did a good job with cleanliness. I'll recommend them to somebody else.”

Review by
03/06/2018

“They did exactly what they said they were going to do and they were on time and they were in and out, and got things squared away. They put a diaper in my crawlspace. They put in a sump pump, a diaper, and big humidifier in the house. I'd give it an A. As far as my wife said, the guy was very, very professional. The guy that I spoke to originally, his name was Sean, he was very professional. He did a really, really good job. They were very clean and they were on time. I would definitely recommend them.”

Review by
03/06/2018

“They were considerate. They allowed me a payment plan and they came in and they did the job and they were courteous and they were clean and they were prompt and they did a good job. They weatherized my basement. I would give them an A. They were very good. Their punctuality, cleanliness, and expertise were excellent. I'd be likely to recommend them.”

Review by
03/06/2018

“They were the third company that I got a quote from. They were the big guys on the block. They've been around longer and had more experience and had a more solid price than everybody else did, and they’re very professional. They installed a sump pump and a French drain for me. I would grade the overall experience with an A.”

Review by
03/06/2018

“Everything's been very good with them. They just seemed like they know what they're doing. There was this freezing and the sump pump wasn't working. So, the pipes were frozen and they were very good at troubleshooting it all, even after all the work was done. I would give them an A overall.”

Review by
03/06/2018

“They did my basement last year. I didn't have any problems at all. They did waterproofing. I would give them an A overall. I went down to the basement since it's been raining and the pump's working and the basement's bone dry, no complaints. I'd recommend them 100 percent.”

Review by
03/06/2018

“They did vinyl flooring for me. They did their job. It was just one installer. He was very nice and did his job very well. I would grade the overall experience with a B. The reason is because they did something different from what they estimated. Nothing major.”

Review by
03/06/2018

“I used them before. They're efficient. They're on time. Their pricing is fair and they do good work. They replaced my sump pump with a triple pump system. I would give them an A+. I was just getting ready to call them because I have work that I need them to do.”

Review by
03/05/2018

“I liked everything, the general service, the sales trip, and the estimates. They were just very informative and helpful. They gave out some pretty detailed pamphlets. They did a French drain type of system. I would give them an A+.”

Review by
03/05/2018

“Everything's working right. They put in a French drain and a sump pump and a wall in to dry the basement out. I would give them an A. They left the dumpster on my yard for a little while. The expertise was good.”

Review by
03/05/2018

“They did everything they were supposed to do, and it was a nice job. They did the complete covering under the crawlspace, up the walls, and on the sides and all and put in the sump pump. I would give them an A.”

Review by
03/05/2018

“They did a thorough job and recommended a solution to the problem. They installed our basement system. I would give them an A. They just installed a new sump pump system. I would be likely to recommend them.”

Review by
03/05/2018

“They put some carpet on our staircase. It was fine. They were OK. They showed up on time and got the job done. It was not great, but there were no problems. I would grade the overall experience with a B.”

Review by
03/05/2018

“They were awesome. They were courteous, respectful, quick, clean. My basement kept having issues with water so they had to put in a special kind of pump so that I wouldn't keep getting the water. They did whatever they do on the bottom of the ledge, the lips, that I wouldn't have water. I would give them an A+ overall.”

Review by
03/05/2018

“I liked that they were on time, on budget, and professional. The only slight downside is we still got a little bit of moisture in the basement, so it wasn't 100% successful, but it was as successful as it needed to be. They did waterproofing and installing a sump pump for me. I would grade the overall experience with an A-.”

Review by
03/05/2018

“They were very thorough with everything that they said they were going to do, very clear instructions, and shared with us everything that was going to happen through the whole process. We had a leak in our basement and they came in and put a new sump pump in and put the drainage system in. I would give them an A+.”

Review by
03/05/2018

“They were on time. They were thorough. They explained everything to me before they did it. They showed me what they had to replace or repair before they did it. I think they were upfront and honest. They did my entire crawlspace. They insulated it, waterproofed it, and then they came to do service. I'd give them an A+. I don't have any complaints.”

Review by
03/05/2018

“They did everything they said and they finished ahead of schedule. I've been happy with the job ever since. They even accommodated on one of the issues. I dug a hole and I wanted it somewhere else and they accommodated me and dug a new hole. They put a French drain in my basement and they also moved some support columns. I would give them an A+.”

Review by
03/05/2018

“They've done two projects for me and both of them were wonderful. They're very prompt and very timely. If there were any issues, they came back right away to fix them. There was friendly service. They explained everything really well. They did a perimeter basement system— a French drain sump pump. Then they also applied a material called Clean Space. It's a waterproof barrier on the walls. That was the second project. I would give them an A overall.”

Review by
03/05/2018

“I feel like it's hard to get them out here. I am always working when they are open. It is hard with two parents working. It is hard to accommodate our schedule. They were able to do it on a Saturday, but we have things to do then. It is hard to schedule my quarterly pest inspections when I can't be home from two to five. They should be open one night a week until seven p.m. to accommodate customers.”

Review by
03/05/2018

“They did the work efficiently. They cleaned up after themselves. It was a fair price. We're very satisfied with the work they did. They did a basement raft and they did some structural repairs, with regards some cawks and beams. They did do leveling. They put in some beams and some jacks and repaired the issue. Overall, I would give them an A. I'd be extremely likely to recommend them.”

Review by
03/05/2018

“I like the fact that they got the job done so quickly and so effectively and they cleaned up after themselves. They jackhammered the floor all the way around the basement, put in a drain channel, rebuilt our sump, and a new sump pump, and a new dehumidifier. It cost a lot of money, but they got the job done. We haven't had a drop of water since. I would give them an A. They did well.”

Review by
03/05/2018

“It was positive because of how clean they are. They did their work and did a really good job. They were polite and they cleaned up after themselves. They dug a new hole and put a sump pump in and ran new piping. I would grade the overall experience with an A+. They did really good. One of my pumps burned out, and they came out and replaced it. They did great.”

Review by
03/05/2018

“There's still some things that have to be done. They did a French drain in the basement for me. I would grade the overall experience with an A. No issues. There are a couple of things that they said they were going to do when they finalized it that they haven't done. And I'm not even sure if they are aware that it wasn't done. I travel a lot for work, so it's hard for me to be here. So, I haven't been able to catch up with them to get it done. It's something as simple as getting a clean-out done. That's all they were supposed to do that they haven't done.”

Review by
03/05/2018

“They did a good job. They basically did what they said they would do, and we haven't had any problems since then. They seemed thorough and professional and it solved the problem. It wasn't cheap, but it was complicated to do. I don't think it could have been a lot cheaper. They did basement repair work. So basically, they had to come in and put in a French drain in an existing space that had already been converted and conditioned. It was fitted out for use. They had to come in and cut open the walls and fix a bunch of water problems that we were having. They had to excavate all around the perimeter and put in French drains— sloped French drains leading to a sump. To do that they had to cut open the bottom part of existing sheetrock walls and cut those off and put them back. I would recommend them. They did a great job. I would give them an A. They really didn't do anything I wasn't happy with. I wouldn't give them an A+ because there were a couple of minor things that I would've done differently and obviously I'm not factoring in costs. They're people who have to make a living. It would have been nice if it were cheaper, but I don't think they were expensive.”

Review by
03/05/2018

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Review by
03/05/2018

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Review by
03/05/2018

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Review by
03/05/2018

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Review by
03/05/2018

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Review by
03/05/2018

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Review by
03/05/2018

“It was good, A.”

Review by
03/05/2018

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Review by
03/05/2018

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Review by
03/05/2018

“Everything was fine. I would give the experience an A+.”

Review by
03/05/2018

“They just did a good job and they completed it on time.”

Review by
03/05/2018

“We had a good experience. It just solved the problem. I would give them an A.”

Review by
03/05/2018

“Everything was fine. They worked on windows. I would grade them a B.”

Review by
03/05/2018

“I would give them an A overall. I would be likely to recommend them.”

Review by
03/05/2018

“Some things were messed up, but they made them better. They repaired my deck. I'd give them a B.”

Review by
03/05/2018

“They did work on the house that we sold. They put in one of those trenches. I'd give them an A+.”

Review by
03/05/2018

“I would grade the overall experience with an A+. They did waterproofing for me.”

Review by
03/05/2018

“I had an A+ experience with the waterproofing.”

Review by
03/05/2018

“It was a good experience.”

Review by
03/05/2018

“It was a little pricey, but I was satisfied.”

Review by
03/05/2018

“They did it quickly. Everything was to expectation. They waterproofed the basement. I would give them an A.”

Review by
03/05/2018

“We had duct cleaning done. Everything was neatly done, and it was clean. I'll give them a B.”

Review by
03/05/2018

“They just seemed to do quality work and they seemed knowledgeable. I would give them an A. I already have recommended them.”

Review by
03/05/2018

“I had a great experience with them. The gentlemen that were doing the work were spot on. They were very professional.”

Review by
03/05/2018

“They did a good job. They were nice when they came out to do the work. They did a basement waterproofing system. I would give them an A.”

Review by
03/05/2018

“They were just easy to work with. They were on time and they did a good job. We got the plastic to cover up our disintegrating bricks. I would give them an A+.”

Review by
03/05/2018

“They did a good job. They did what they said they would do. They did a quality job. They did a basement crawlspace waterproofing. I would give them an A overall. It was good.”

Review by
03/05/2018

“They're very professional and quick. They got done things exactly how they said they would and there was no messing around. They did a sump pump and some drainage in the basement. They're probably an A.”

Review by
03/05/2018

“They were on time. They did everything they were supposed to do. They kept the area clean. They installed a sump pump. I'd give them an A across the board. I would be likely to recommend them.”

Review by
03/05/2018

“They were very efficient on the job and cleaned it up. The inside work was great. The outside work— I think they could have done a better job with but it is what it is. They did waterproofing.”

Review by
03/05/2018

“They were on time, they did a good job, they were polite, and they cleaned up after themselves. They lined my crawlspace and my basement. I would give them an A.”

Review by
03/05/2018

“Their services were really good and their products are good. Their whole thing was good. They waterproofed a basement in a building. I would give them an A+ overall.”

Review by
03/05/2018

“Their professionalism, timing, and pricing made it positive. They waterproofed our basement. They did sump pumps and French drains. I would give them an A overall.”

Review by
03/05/2018

“They were a friendly bunch and they seemed to know what they were doing and they were done within the time they estimated. They were doing basement waterproofing. I'd give them an A.”

Review by
02/13/2017

“They put in a sump pump and they put a paper barrier on the walls. They just did a nice job. Nothing memorable about the customer service or workers. I'd give them an A+.”

Review by
02/13/2017

“They did a crawlspace. They put a liner in a sump pump in a crawlspace. The guys were very thorough, very polite, neat, and orderly. I'd give them an A.”

Review by
02/13/2017

“I didn't have a positive experience working with them. I've been trying to follow-up with them to resolve those issues that are still outstanding. They built a French drain within my basement. They ended up causing me to have to decommission the bathroom that was in the basement because they tore the ground up that stabilized the toilet and so I had to come in behind and actually decommission, cut the pipes, remove the toilet, remove the sink. We had lost contact. I was reaching out to them back and forth towards the end of the year and they were supposed to come out and address it. They never did and then only in the new year had we fully decided to decommission the bathroom and I tried to write directly to the president, but didn't have his email and I just felt kind of stuck because anytime I had called in about this issue it just circles around; I'm stuck in the same level of customer service without actually escalating it to the right person. I'd give them a D.”

Review by
02/13/2017

“They put a dehumidifier in our basement. They said what they were going to do and they did it in a timely fashion and it worked. I can't remember too much. I wasn't home that day; my husband was, but I believe he thought they were competent men. That's all I can say. They did what they were supposed to do in a timely fashion. I'd give them an A.”

Review by
02/13/2017

“It was very much positive. They put a humidifying system in our basement. They knew their material. They diagnosed our material. They came up with a cost effective solution. They did the work in a workmanship way and I thought it was reasonably priced. I'd give them an A.”

Review by
02/13/2017

“They did our basement. They did waterproofing. They just explained everything really well. They were very courteous. They were on time. They did a very good job. I'd give them an A. I am very likely to recommend them.”

Review by
02/01/2017

“They did fine work. They were OK. They did alright. Crawlspace waterproofing. They were punctual. They did the job and I thought they did a good job. The workers were OK; just pretty good. I'd give them a B.”

Review by
02/01/2017

“They did a crawlspace. They waterproofed the crawlspace and put in a clean slate system. Everything was positive from the bottom to the top. The workers were professional, easy to deal with, and knowledgeable. Outstanding customer service. I'd give them an A.”

Review by
02/01/2017

“They were great. Sump pump in my basement. Price, speed, effectiveness—it was good. The workers were courteous and efficient and all that good stuff. Everything went timely. Everything went great. They delivered on every end. They were just right. I'd give them an A+.”

Review by
02/01/2017

“They put some type of dryer or something down there. Waterproofing system. They were easy to deal with. They showed up on time for the quote. They showed up on time for the installation. They cleaned up after themselves. They were very good. It's all very positive. I'd give them an A.”

Review by
02/01/2017

“They waterproofed my basement. They just showed up on time. They were very clean. The workman did all the things they said they were going to do for the price they said they were going to do it for. The workers were just very pleasant and very clean. Very helpful. I would give them an A.”

Review by
02/01/2017

“I had a very positive experience. They put a sump pump in my home. They were price competitive. They were prompt. I mean really fast in scheduling the work. Everything went according to just how they said it would. There was no problems at all. The workers did a good job. They had to tear up some cement which created some dust, but they covered things and did a pretty good job. After the job was done they did call to follow up to see if everything was OK and now they just recently called me to remind me that a year had passed and if I wanted to have a yearly check on it and, so I hadn't thought of it, but I scheduled that. That's coming up in a couple of days. I'm completely satisfied with them. I'd have to give them an A. From the time I called them to have a salesman come and take a look at it and give me an estimate, he was very friendly, very upfront, and very thorough and he explained everything all the way until the end. I mean, it was a good experience.”

Review by
02/01/2017

“They put in a sump pump and a perimeter drain in my basement; a waterproofing type thing. I liked the sales person. I thought they were pretty honest and direct. I liked the guys that came to the house. I thought they were pretty courteous and did a nice job. I've had two problems. One is when they left they did not put the drain for the mechanical unit back in the sump pump hole, so I ended up with water going on to the basement floor. I didn't really let them know about them. I kind of just took care of that myself and the second one is, and this may not have anything to do with them, is the alarm went off about a month ago because it looks like there was condensation from a water pipe dripping onto the unit, so those are the two things on my memory right now. I'd give them a B, good.”

Review by
02/01/2017

“They installed our sump pump—triple safe pump. They were great. I ordered it. I called one place and they couldn't come for maybe a month or something and then I called them and I think they came that week. I think the guy actually gave me a price over the phone, possibly the next day. It was very quick and they installed them like the following week. The guys were great. Knew exactly what they were doing. It was very fast. That's what I recall from it. They knew what they were doing. Three guys came. One guy worked outside. He was great. I think he had grout something a different way than initially expected and came up with a great idea and worked real fast. It was just fast, clean, friendly. They knew what they were doing. That's what I recall from it and I got a really good price, too. Actually, I think it was even less than I expected it to be. It was very good. Very fast. It was perfect and the system works great. These were the sump pump people. Triple safe pump. They were excellent. Everything was excellent, so an A+.”

Review by
02/01/2017

“The installation was positive, but when they were supposed to come back I had to keep calling them, so I guess, overall, I wouldn't say it was a 1. I would give them a 7. Mostly positive, but a couple of issues. I had a dehumidifier put in in my crawlspace. I had a French drain put in, so they had to go in there and take the French drain out and had a sump pump system put in. A lot of work. It wasn't all positive. The actual work that they did went well and they were clean, but they never came- I had to keep calling them and harassing them to get the rest of it done and they didn't do such a great job with the last part. They weren't getting back to me and when they did come back they didn't do a good job, so what happened was the ground was frozen, so they were supposed to come back in the spring and the rest of the sump pump, put the drain out to my yard because before it was draining just out my wall. They only put it a few inches deep. It's horrible. I'd give them a C.”

Review by
02/01/2017

“Waterproofing our basement. He was very thorough and not high pressure. He had a lot of information and was very clear and answered all of our questions. When we decided to go ahead with it, they were recommended to us and we decided to go ahead with it. The scheduling was very smooth and we had to change our appointment several times. They were very easy to work with and able to get it rescheduled to what wound up better even after we had to change it. Then it went as smoothly as they told me it would, so everything went very smoothly and the results have been terrific. It's everything we needed. I'd give them an A+. Very likely that I would recommend them.”

Review by
02/01/2017

“We just had a dehumidifier installed in our basement. It’s been working well. I guess reassurance of our basement not having too many issues and we had mold, so just reassurance and they made it very quick and easy to get it installed. According to that time that was the main idea for us. I liked their knowledge of the product. A is good. It's pretty good.”

Review by
02/01/2017

“They repaired the walls in the basement to protect from any water damage. What made it positive: the phone conversations I had with them from the beginning to the end, their follow-up, and the quality of works, and the professionalism of the men that were out there doing the work. Always communicated. Very important. I'd give them an A+. Definitely use them again.”

Review by
02/01/2017

“They waterproofed in a basement in a house that I had for sale. They did it in a timeframe they said they were going to do it for the price that they quoted. I was not there. It was a vacant property I had as a listing and it was for sale and we had to have it done to meet FAJ requirements. I'd give them an A. I'd recommend them. I have them in my file for future reference.”

Review by
02/01/2017

“They have done work for me on several occasions. They did a good job. They did basement waterproofing work. They did the work that they were supposed to do and the quality was OK. The workers were courteous and efficient. Nothing remarkable from the customer service experience. Their customer service was acceptable. Everything was acceptable. I am likely to recommend them.”

Review by
02/01/2017

“They did a French drain. Everybody was professional, timely, respectful, and they did what they said they were going to do. They were very polite and respectful. They worked within the time they said they were going to and they were always there when they said they were going to. They called before, stayed within the timeline that was agreed upon and I appreciated that. It was excellent, so an A.”

Review by
02/01/2017

“We had a laundry room in the basement in an apartment building and it was flooding with water every time it rained. They pretty much weather treated and stopped it from having water down there on a constant basis and so far, so good. We don't have water down there anymore. The workers were good. They were quick, on time, cleaned up after themselves, did an excellent job, and got done on a timely basis. I'd say they’re an A.”

Review by
02/01/2017

“They did a basement waterproofing system. Everyone I dealt with was very professional, very upfront. They did what they said they were going to do. They did it in a timely manner and I was happy with the result. The foreman was very good with communication. He gave me his cellphone number and called before they got there. He also called to follow-up after they left, so communication was very good. I'd give them an A.”

Review by
02/01/2017

“They installed a new sump pump and French draining. Overall, it was just easy from customer service to quote and having someone come out and do the actual work being done, scheduling, everything. It was just simple. Everything was good. The only thing I could complain about is getting fixed now is how I paid the monthly bill. They don't have an online thing. I have to call every time to do it. I'd give them an A.”

Review by
02/01/2017

“It was a sump pump installation. I wasn't happy with it and they changed what I didn't like. The workers were nice. I'd give them an A.”

Review by
02/01/2017

“They installed a new sump pump. They were just professional, clean, quick, and explained everything. They were just very pleasant. It was too long ago. I'd give them an A.”

Review by
02/01/2017

“It was very much positive. Waterproofing. Professional, neat, clean, and it seemed to have worked. Zero complaints. Absolutely thrilled with everything. I'd give them an A+.”

Review by
01/23/2017

“That was last year. It was so so. They did basement waterproofing. There were a few things, but I guess the original sales guy. I'd give them a C. The work was pretty good.”

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