BQ Basement Systems & Concrete Repair, Inc.
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

BQ Basement Systems & Concrete Repair, Inc. has received 4.6 out of 5 stars based on 248 customer surveys conducted through GuildQuality.
5
192
4
36
3
8
2
7
1
5
9th year as a Best Pick Call

Company Message Regarding COVID-19

We are adhering to the CDC requirements and are using gloves, masks, disinfectant spray, and wipes in every truck and every office.
"BQ Basement Systems & Concrete Repair has over 23 years of experience. If your basement or crawl space has moisture, humidity, or mold issues, we can provide a solution. With 29 patented products and lifetime written transferable warranties, we are the most trusted and reputable contractor for your basement and crawl space repairs."

Brian Quinn | Owner
Company Information
Services Offered
BQ Basement Systems & Concrete Repair, Inc., provides wet basement and crawl space repair services for residential customers, including waterproofing, dehumidification, crawl space encapsulation, sump pumps, and battery backups.
Warranty
The company offers written lifetime transferable warranties.
Company History
The company started in 1997.
Distinctions
BQ is an authorized Basement Systems and Supportworks dealer and won the 2019 Business of the Year award from the EMCCC.
Employee Information
Employees drive marked vehicles, wear uniforms, pass background checks and drug testing, and are trained and properly equipped.
Additional Information
BQ installs WaterGuard drainage systems, TripleSafe sump pumps, SaniDry dehumidifiers, CleanSpace vapor barriers, window well drains, egress windows, and IceGuard systems.
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield
Address
525 Bethlehem Pike
Erdenheim, PA 19038
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
Closed
Sun
Closed
Licenses
PA006745

Compiled Score:

BQ Basement Systems & Concrete Repair, Inc. has received 4.6 out of 5 stars based on 248 customer surveys conducted through GuildQuality.
5
192
4
36
3
8
2
7
1
5
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
02/16/2021

“Disgusted with follow theough”

Review by
02/15/2021

“Getting the work scheduled was a chore because the BQ team was very busy.”

Review by
02/15/2021

No review comments provided

Review by
02/15/2021

“initial work was very good”

Review by
01/04/2021

No review comments provided

Review by
01/02/2021

“They exceeded all of my expectations.”

Review by
01/02/2021

“Dennis Viall Ken Hartery”

Review by
01/02/2021

No review comments provided

Review by
01/02/2021

“B.Q. Basement Systems met my expectations with the quality of the system installed.”

Review by
12/31/2020

No review comments provided

Review by
12/31/2020

“I needed the water pump because the previous motor had gone out. The first company had a 1 year warranty, and I think this one goes for 5 years.”

Review by
12/30/2020

No review comments provided

Review by
12/30/2020

“Waiving the service fee when they had to reschedule the appointment. I did not expect the company to do that.”

Review by
12/30/2020

No review comments provided

Review by
12/30/2020

No review comments provided

Review by
12/29/2020

“Tim Merlini and the crew that did the job in my basement.”

Review by
12/28/2020

“The guy I worked with leading up to the work was great. Dom was great to work with.”

Review by
12/27/2020

“A great deal of work was done in a short time. The work could not have been neater. Very carefully and precisely done.”

Review by
12/23/2020

“Friendly, professional people. Great product. Felt like I was in good hands.”

Review by
12/23/2020

No review comments provided

Review by
12/22/2020

“The service was executed and handled professionally with a good experience from start to finish.”

Review by
12/22/2020

“I have always had great service from them.”

Review by
12/21/2020

“They exceeded my expectations. They fixed a problem nobody else could fix.”

Review by
12/21/2020

“I was actually referred to B.Q. Basement Systems by a friend. They did a wonderful job on my home. They arrived on time, cleaned up well, and did everything you would want a contractor to do at your home.”

Review by
12/21/2020

“Them waterproofing the basement met my expectations.”

Review by
12/21/2020

“Under the bathrooms exceeded my expectations.”

Review by
12/20/2020

No review comments provided

Review by
12/20/2020

No review comments provided

Review by
12/20/2020

“Clark the worker who responded to each of the call backs that I made to get follow up work done. Make him a foreman.”

Review by
12/19/2020

No review comments provided

Review by
12/19/2020

No review comments provided

Review by
12/18/2020

“My mother and father lived in their home for 40 years or so. Development in their general area caused an increase of ground water runoff, some of which ended up in my parents' basement. It got to the point where we were concerned that it was affecting Mom's health. Dad had passed and he had been the point person on this problem. It poured rain this week, and mymother called to say how grateful she is to have a dry basement. Not only was the job done well, and professionally, but the follow up when we had questions and a minor problem was terrific. Thank you!”

Review by
12/18/2020

“My expectations were not exceeded.”

Review by
10/09/2019

“They do quality service and great work.”

Review by
10/08/2019

“They did great work but were quite messy.”

Review by
10/04/2019

No review comments provided

Review by
09/30/2019

“Columba was great!”

Review by
09/27/2019

“I was most satisfied with how quick the job was done. I was satisfied with the fact that they were able to produce good quality work in a short amount of time.”

Review by
09/25/2019

No review comments provided

Review by
09/18/2019

“They exceeded my expectations by replacing a dehumidifier.”

Review by
09/18/2019

“B.Q. Basement Systems met my expectations because they did a good job installing it and did not leave a mess. Everything was nicely put in.”

Review by
09/18/2019

“They met or exceeded my expectations with the work that was performed in the basement of the rental property.”

Review by
09/14/2019

No review comments provided

Review by
09/10/2019

“My salesperson was great.”

Review by
09/10/2019

“Professional, knowledgeable, and efficient.”

Review by
09/10/2019

No review comments provided

Review by
09/10/2019

“I was pleased with the quality that B.Q. Basement Systems provided. The water did come back into my house after the job was completed though. They had to do some additional work but they corrected the problem very quickly. That was impressive to me.”

Review by
09/10/2019

“I would like to recognize David Hamilton for his exceptional service.”

Review by
09/10/2019

“They did the job they were supposed to do and they did it really well. They did a great job.”

Review by
09/10/2019

“Rick stated that he was very pleased that the company reached out to him proactively for their annual service.”

Review by
09/10/2019

“The sales guy David Hamilton and the foreman Steve.”

Review by
09/10/2019

“Our tech is really a good guy and Gia.”

Review by
09/10/2019

“I would like to recognize Gia for her exceptional service. She has been incredible throughout the entire process. If it weren't for her, I would've completely sworn off the company. Even though they did a good job with the waterproofing, we were still misquoted and the finishing of the basement was botched, if it weren't for GIa I would despise the company, but I can because of her, I'd use them again if we had another waterproofing issue.”

Review by
09/10/2019

“I feel that I was not given enough information to make good decisions concerning my basement.”

Review by
02/02/2019

No review comments provided

Review by
01/30/2019

No review comments provided

Review by
01/27/2019

“I was very pleased with the financing that was offered. It was easy and enabled me to complete this project that had become critical due to observations of mold. If I had know about the budget friendly financing I would have installed years ago. For the reasons above, I would say that my expectations were met, but not exceeded.”

Review by
01/26/2019

“Dennis was amazing on the business end and understood my finances. He made sure I had what I needed and no more. He also gave me an extended two week grace period due to my disability check deposits.”

Review by
01/26/2019

“Very neat and clean!”

Review by
01/26/2019

“They broke my water main and it cost me over $5,000 to repair it.”

Review by
01/24/2019

No review comments provided

Review by
01/12/2019

“I was satisfied with everything!”

Review by
01/12/2019

“Everything was good.”

Review by
01/12/2019

No review comments provided

Review by
01/09/2019

“B.Q. Basement Systems met all my expectations for the entire project.”

Review by
01/09/2019

“The first job by B.Q. Basement Systems was A+ in meeting my expectations.”

Review by
01/09/2019

“Our sales representative, Columba McDevitt, is always great and very responsive.”

Review by
01/09/2019

“Their timeliness met our expectations. They were also willing to come back because they were waiting for me to reconnect my heater.”

Review by
01/08/2019

No review comments provided

Review by
01/03/2019

No review comments provided

Review by
01/03/2019

“service was so long ago I don't recall any names but the estimator who originally surveyed the work I needed done was very professional and the job foreman was also very accommodating and professional.”

Review by
01/02/2019

No review comments provided

Review by
01/02/2019

“I would like to recognize the salesperson, Dennis.”

Review by
01/02/2019

“The crew they sent over was very efficient and very knowledgeable on what they do. I am a very inquisitive person so I was asking a lot of questions and they explained very everything thoroughly. I was very pleased with the crew.”

Review by
01/02/2019

“They did good job but I did have some water later leak in the basement.”

Review by
01/02/2019

“I found them to be quick, efficient, and cleaned up well when they left.”

Review by
01/02/2019

“They fell short of my expectations with their cleanliness and ability to solve my problems.”

Review by
01/02/2019

“They put in a water pump.”

Review by
12/27/2018

“They did a very professional job. Arrived on time and cleaned up afterwards. Great service.”

Review by
12/27/2018

No review comments provided

Review by
12/24/2018

No review comments provided

Review by
12/22/2018

“It has kept the basement very dry.”

Review by
12/22/2018

“They had to come out multiple times and the battery back up for sump pump negative terminal was not installed correctly so the pump failed to operate on first power outage”

Review by
12/21/2018

“Water was still coming back in some areas and each time we called B.Q. Basement came right out to repair and fix the issue.”

Review by
12/21/2018

“Succeeded in every area”

Review by
12/19/2018

“I liked that they came and figured out what the issues were. I did not know what was wrong and they diagnosed the problem.”

Review by
12/13/2018

“The crew that came out was great.”

Review by
12/13/2018

“They left the area really clean and their response time really exceeded my expectations. They also explained and communicated to me what I was buying.”

Review by
12/13/2018

No review comments provided

Review by
12/12/2018

“B.Q. Basement Systems Inc. met my expectations with their services.”

Review by
12/12/2018

“The work was efficient and they completed it quickly. Everything works well.”

Review by
12/12/2018

“Danny was very nice, communicative, and professional.”

Review by
12/12/2018

“I am not likely to recommend B.Q. Basement Systems Inc. to a friend. When they put the sump pump in, they put it in the wrong location. The water doesn't even reach the pump.”

Review by
12/11/2018

“They were prompt, courteous, had good communication, and quality job/workmanship.”

Review by
12/11/2018

“They did what I asked them to do.”

Review by
12/08/2018

No review comments provided

Review by
12/06/2018

No review comments provided

Review by
12/03/2018

“connected door threshold drain and internal pipes never installed/unconnected by original contractor that had caused flooding”

Review by
12/03/2018

“Andrew Buchanan was very professional, customer service seems like a priority to him, and his quality of work was also good. Friendly enough to make it comfortable and nice, but serious and thorough when it came down to actually doing the job. Dena was also exceptional in handling the scheduling, helping me get the job completed to my satisfaction and listened very carefully to my frustrations and disappointments to get the work corrected and finished at top quality.”

Review by
12/03/2018

“Basement has not leaked.”

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