BQ Basement Systems
6th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 340 Surveys
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Compiled Score: star star star star star
BQ Basement Systems has received 5 out of 5 stars (A-rating) based on 340 customer surveys conducted by Best Pick Reports.
6th year as a Best Pick Call
"BQ Basement Systems has over 20 years of waterproofing experience. If your basement or crawl space has moisture, humidity, or mold issues, we can provide a solution. With 29 patented products and lifetime written transferable warranties, we are the most trusted and reputable contractor for your basement and crawl space repairs."

Brian Quinn | Owner
Company Information
Services Offered
BQ Basement Systems provides wet basement and crawl space repair services for residential customers, including waterproofing, dehumidification, crawl space encapsulation, sump pumps, and battery backups.
Warranty
The company offers written lifetime transferable warranties.
Company History
The company started in 1997.
Distinctions
BQ is a local authorized dealer for Basement Systems, Inc., and Supportworks, Inc.
Employee Information
Employees drive marked vehicles, wear uniforms, and must pass background checks and drug testing. The company states that employees are trained and properly equipped.
Additional Information
BQ installs WaterGuard drainage systems, TripleSafe sump pumps, SaniDry dehumidifiers, CleanSpace vapor barriers, window well drains, egress windows, and IceGuard systems.
Licenses
PA006745
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They're fabulous, love them. They're the best. They did waterproofing. I'd give the experience an A+++. I would recommend them.”

“It was positive because of how clean they are. They did their work and did a really good job. They were polite and they cleaned up after themselves. They dug a new hole and put a sump pump in and ran new piping. I would grade the overall experience with an A+. They did really good. One of my pumps burned out, and they came out and replaced it. They did great.”

“They were awesome. They were courteous, respectful, quick, clean. My basement kept having issues with water so they had to put in a special kind of pump so that I wouldn't keep getting the water. They did whatever they do on the bottom of the ledge, the lips, that I wouldn't have water. I would give them an A+ overall.”

“They were considerate. They allowed me a payment plan and they came in and they did the job and they were courteous and they were clean and they were prompt and they did a good job. They weatherized my basement. I would give them an A. They were very good. Their punctuality, cleanliness, and expertise were excellent. I'd be likely to recommend them.”

“They've done two projects for me and both of them were wonderful. They're very prompt and very timely. If there were any issues, they came back right away to fix them. There was friendly service. They explained everything really well. They did a perimeter basement system—a French drain sump pump. Then they also applied a material called Clean Space. It's a waterproof barrier on the walls. That was the second project. I would give them an A overall.”

“I had a great experience with them. The gentlemen that were doing the work were spot on. They were very professional.”

“They were just easy to work with. They were on time and they did a good job. We got the plastic to cover up our disintegrating bricks. I would give them an A+.”

“I would grade the overall experience with an A+. They did waterproofing for me.”

“Everything was fine. I would give the experience an A+.”

“They did everything they said and they finished ahead of schedule. I've been happy with the job ever since. They even accommodated on one of the issues. I dug a hole and I wanted it somewhere else and they accommodated me and dug a new hole. They put a French drain in my basement and they also moved some support columns. I would give them an A+.”

“They did work on the house that we sold. They put in one of those trenches. I'd give them an A+.”

“I liked everything, the general service, the sales trip, and the estimates. They were just very informative and helpful. They gave out some pretty detailed pamphlets. They did a French drain type of system. I would give them an A+.”

“They were very thorough with everything that they said they were going to do, very clear instructions, and shared with us everything that was going to happen through the whole process. We had a leak in our basement and they came in and put a new sump pump in and put the drainage system in. I would give them an A+.”

“I'm really happy with it. I'd give them an A+, no problems.”

“Their services were really good and their products are good. Their whole thing was good. They waterproofed a basement in a building. I would give them an A+ overall.”

“They were on time. They were thorough. They explained everything to me before they did it. They showed me what they had to replace or repair before they did it. I think they were upfront and honest. They did my entire crawlspace. They insulated it, waterproofed it, and then they came to do service. I'd give them an A+. I don't have any complaints.”

“I had an A+ experience with the waterproofing.”

“They did my basement last year. I didn't have any problems at all. They did waterproofing. I would give them an A overall. I went down to the basement since it's been raining and the pump's working and the basement's bone dry, no complaints. I'd recommend them 100 percent.”

“They were on time, they did a good job, they were polite, and they cleaned up after themselves. They lined my crawlspace and my basement. I would give them an A.”

“They did a good job. They did what they said they would do. They did a quality job. They did a basement crawlspace waterproofing. I would give them an A overall. It was good.”

“I would give them an A overall. I would be likely to recommend them.”

“Everything's been very good with them. They just seemed like they know what they're doing. There was this freezing and the sump pump wasn't working. So, the pipes were frozen and they were very good at troubleshooting it all, even after all the work was done. I would give them an A overall.”

“We had a good experience. It just solved the problem. I would give them an A.”

“They just did a good job and they completed it on time.”

“They did a good job. They were nice when they came out to do the work. They did a basement waterproofing system. I would give them an A.”

“They were very professional and they did a good job. They did a crawlspace, total installation of a sump pump, and dehumidifier. I would give them an A.”

“They were a friendly bunch and they seemed to know what they were doing and they were done within the time they estimated. They were doing basement waterproofing. I'd give them an A.”

“They did it quickly. Everything was to expectation. They waterproofed the basement. I would give them an A.”

“They did exactly what they said they were going to do and they were on time and they were in and out, and got things squared away. They put a diaper in my crawlspace. They put in a sump pump, a diaper, and big humidifier in the house. I'd give it an A. As far as my wife said, the guy was very, very professional. The guy that I spoke to originally, his name was Sean, he was very professional. He did a really, really good job. They were very clean and they were on time. I would definitely recommend them.”

“They were on time. They did everything they were supposed to do. They kept the area clean. They installed a sump pump. I'd give them an A across the board. I would be likely to recommend them.”

“They're very professional and quick. They got done things exactly how they said they would and there was no messing around. They did a sump pump and some drainage in the basement. They're probably an A.”

“They were responsive and gave a lot of information. They waterproofed our basement. I would give them an A.”

“They delivered quickly and did what they said they would do. They put in a battery and a new sump pump in our basement. I would give them an A for the experience.”

“It was good, A.”

“They did everything they were supposed to do, and it was a nice job. They did the complete covering under the crawlspace, up the walls, and on the sides and all and put in the sump pump. I would give them an A.”

“It was a good experience.”

“They just seemed to do quality work and they seemed knowledgeable. I would give them an A. I already have recommended them.”

“They did a thorough job and recommended a solution to the problem. They installed our basement system. I would give them an A. They just installed a new sump pump system. I would be likely to recommend them.”

“We had a very positive experience. They encapsulated the crawl space under our house. They were very efficient. They got the job done right away, and it's excellent quality. I'd give BQ Basement Systems an A+.”

“They were amazing. They waterproofed my basement. They did a sump pump, dehumidifier, and French drain. It was A+ work. I've recommended them since.”

“It was terrific. They're a really great company. I had a flood in my basement, and they put in a large dehumidifying system. It was just all very nice and clean with them. I would give them an A+. I haven't had any problems with it, and I've already recommended them.”

“BQ Basement Systems did a great job. I'm very happy. They did a sump pump. Their customer service was outstanding.”

“Waterproofing our basement. He was very thorough and not high pressure. He had a lot of information and was very clear and answered all of our questions. When we decided to go ahead with it, they were recommended to us and we decided to go ahead with it. The scheduling was very smooth and we had to change our appointment several times. They were very easy to work with and able to get it rescheduled to what wound up better even after we had to change it. Then it went as smoothly as they told me it would, so everything went very smoothly and the results have been terrific. It's everything we needed. I'd give them an A+. Very likely that I would recommend them.”

“They were very friendly, very organized and neat, and cleaned up afterward. It was a very positive experience. They put a sump pump in our basement. I'd give them an A+. Everything went really well. We already recommended them.”

“It was very much positive. Waterproofing. Professional, neat, clean, and it seemed to have worked. Zero complaints. Absolutely thrilled with everything. I'd give them an A+.”

“The gentleman who came out to the house to do the estimate and take care of all that—the foreman, I guess you could say, was just really good. He had no problems answering any questions and I had plenty of questions. He didn't show any kind of impatience toward me as well as the workers who did the work were also extremely nice and didn't have any issues. They encapsulated my crawlspace. I'd give them an A.”

“We had a laundry room in the basement in an apartment building and it was flooding with water every time it rained. They pretty much weather treated and stopped it from having water down there on a constant basis and so far, so good. We don't have water down there anymore. The workers were good. They were quick, on time, cleaned up after themselves, did an excellent job, and got done on a timely basis. I'd say they're an A.”

“They did a French drain. Everybody was professional, timely, respectful, and they did what they said they were going to do. They were very polite and respectful. They worked within the time they said they were going to and they were always there when they said they were going to. They called before, stayed within the timeline that was agreed upon and I appreciated that. It was excellent, so an A.”

“They waterproofed one side of the basement and other areas, little treatment there. I would give them an A+. I didn't have any problems.”

“Everything was great. They put in a drain system in my basement. I got a sump pump. I got a backup battery and I got a dehumidifier installed down in the basement of my house. We were having some flooding issues and haven't had any since then. I'd give them an A+. I've had no issues whatsoever since they finished last year. They came back a few weeks later afterward to do a little concrete work for us out front that was related to the basement issues. Because the weather was bad when they were installing everything—it was a little snowy out and a little too wet to do concrete work. They were very good about following up and getting something scheduled a couple of weeks after that. Once the weather cleared up. I'd recommend them to anyone who I knew who was looking to get any sort of basement work done. Waterproofing, anything like that.”

“So far we don't have any problems. I didn't want any water in my basement and I don't have any water in my basement. They put in a French drain. I would say they were A+. I would recommend them.”

“They repaired the walls in the basement to protect from any water damage. What made it positive: the phone conversations I had with them from the beginning to the end, their follow-up, and the quality of works, and the professionalism of the men that were out there doing the work. Always communicated. Very important. I'd give them an A+. Definitely use them again.”

“They put in a sump pump and they put a paper barrier on the walls. They just did a nice job. Nothing memorable about the customer service or workers. I'd give them an A+.”

“Very, very informational. Answered all my questions and they were very quick and efficient about the project. They put in a drain around my basement. I'd give them an A+.”

“They did the basement—replaced floor and perimeter waterproof, perimeter drain. Concrete work was involved. They got her done and it was a process. They were pretty thorough, so it was positive. It was pretty cold outside and these guys just showed up, hit it hard, and it was good. I would give them an A.”

“They put in a triple safe sump pump system in my basement. I'd give them an A.”

“They were very friendly and reliable. They basically put in a drain system and sump pump in our basement. They were an A. Everything went well. They were good.”

“They were great. They waterproofed a small section of the basement for me. There was nothing in particular that stood out. I'd give them an A.”

“They did a good job. They put a sump pump in, a new sump pump. They were good.”

“They seem to be pretty good. They just provided maintenance and connection with a basement waterproofing system that the prior owner of my house had had installed. Not really a slight issue in the service. Give them an A.”

“We had French drains put in and a sump pump and a dehumidifier. It was OK. I had no complaints and I would recommend them.”

“They installed a brand new sump pump system along with a French drain, I guess you would call it. I'd give them an A.”

“So far, so good. They put that base around the cellar for water security and all that stuff. I would say an A. So far, everything is so good. I've had no problems. I would recommend them, absolutely.”

“Everything was fine. I had a listing and I needed that work done to sell it. They did the French drain around there, so basement water was coming into the wall drained into that and out through a sump pump. I'd give them an A. I'd recommend them.”

“I had a positive experience on the whole. Nothing that I liked about them or that stood out. They waterproofed my basement. I had no complaints and I would recommend them.”

“They did basement waterproofing. The workmanship was good and they were professional and documented everything. I would say those were all good things. I would say an A.”

“They did a sump pump backup. I just think they're really good guys. I'd give them an A.”

“They were good. They did what they said they were going to do. Hard work and it's been very successful. They were doing waterproofing.”

“It was very positive. It was waterproofing. I didn't dislike anything. They were quick. They were clean. They were efficient. I'd give them an A.”

“They encapsulated a crawlspace for us. The workers did a very good job. I would say an A.”

“They were doing a crawlspace. They were good. Nothing in particular I liked or disliked about them. I'd give them an A. I would recommend them.”

“They did waterproofing of our basement. Nothing that we disliked. They were very good. I would give them an A.”

“They did a basement waterproofing system. Everyone I dealt with was very professional, very upfront. They did what they said they were going to do. They did it in a timely manner and I was happy with the result. The foreman was very good with communication. He gave me his cellphone number and called before they got there. He also called to follow-up after they left, so communication was very good. I'd give them an A.”

“They installed a new sump pump. They were just professional, clean, quick, and explained everything. They were just very pleasant. It was too long ago. I'd give them an A.”

“They did a crawlspace. They waterproofed the crawlspace and put in a clean slate system. Everything was positive from the bottom to the top. The workers were professional, easy to deal with, and knowledgeable. Outstanding customer service. I'd give them an A.”

“They did a crawlspace. They put a liner in a sump pump in a crawlspace. The guys were very thorough, very polite, neat, and orderly. I'd give them an A.”

“They did our basement. They did waterproofing. They just explained everything really well. They were very courteous. They were on time. They did a very good job. I'd give them an A. I am very likely to recommend them.”

“We just had a dehumidifier installed in our basement. It's been working well. I guess reassurance of our basement not having too many issues and we had mold, so just reassurance and they made it very quick and easy to get it installed. According to that time that was the main idea for us. I liked their knowledge of the product. A is good. It's pretty good.”

“They put some type of dryer or something down there. Waterproofing system. They were easy to deal with. They showed up on time for the quote. They showed up on time for the installation. They cleaned up after themselves. They were very good. It's all very positive. I'd give them an A.”

“They put a dehumidifier in our basement. They said what they were going to do and they did it in a timely fashion and it worked. I can't remember too much. I wasn't home that day; my husband was, but I believe he thought they were competent men. That's all I can say. They did what they were supposed to do in a timely fashion. I'd give them an A.”

“So far, so good. I don't remember.”

“They waterproofed in a basement in a house that I had for sale. They did it in a timeframe they said they were going to do it for the price that they quoted. I was not there. It was a vacant property I had as a listing and it was for sale and we had to have it done to meet FAJ requirements. I'd give them an A. I'd recommend them. I have them in my file for future reference.”

“They waterproofed my basement. They just showed up on time. They were very clean. The workman did all the things they said they were going to do for the price they said they were going to do it for. The workers were just very pleasant and very clean. Very helpful. I would give them an A.”

“They have done work for me on several occasions. They did a good job. They did basement waterproofing work. They did the work that they were supposed to do and the quality was OK. The workers were courteous and efficient. Nothing remarkable from the customer service experience. Their customer service was acceptable. Everything was acceptable. I am likely to recommend them.”

“I love my basement. The guys did a wonderful job, and they were wonderful. I just love it. It's light, beautiful, and dry. It's an old house, and the brick walls downstairs had been covered over with parget that was crumbling. They were able to repoint the bricks, cement them over, lower the floor a foot, stop the back wall from leaking, and put in a new staircase because the old one didn't go all the way down once they lowered the floor. I was thinking that when I do get around to the cement part of my backyard, I'll call them and ask them to do it. I'd give them an A+.”

“They gave me suggestions to get water out of my basement and didn't try to sell me things that I didn't need or that were more expensive. They actually came back and fixed it because I wasn't completely satisfied with it at first. They lifted the slab. It was sinking into the ground, so they used the filler to raise it up and stop the water from going into my basement. The first time, it wasn't raised quite high enough; they raised it a little bit more the second time they came out, and it's been perfect. I haven't been getting any water in my basement. They saved me thousands of dollars in concrete. I'd give them an A.”

“They are honest and reliable. I've gotten dehumidifiers and a sump pump from them, and they work well. They are right on top of maintenance, and they call to remind me to schedule it. They are very good—top-notch, I would say. I would highly recommend them. They deserve an A.”

“They've achieved the goal, so far. The one challenge was that initially, the motor on the system wasn't working correctly, and we thought it was having trouble managing the system. As soon as we called them, they said, 'Oh, no, that shouldn't happen. We'll be right out.' They fixed it no charge, and it was great. They put a perimeter drain around a whole basement that had originally had a water trough running around it. They closed it up and dropped plastic barriers on two of the four walls to dry and maintain the basement for us. We'd previously been having terrible flooding problems, and we have not since they did that. I would recommend them. The one challenge was that, of course, the electricity bill is more expensive because we have to run the dehumidifier and all that, but we don't have flooding in the basement. It's so much dryer, and so it's so much better for the house. The only other challenge we had was when there was a major storm that hit,and they had so many people calling them at the same time. It was going to be 11:30 or 12:00 when they finally got to our place, and I had a renter in there. I didn't feel I could ask the renter to accommodate that schedule, so they ended up not coming. That was the only problem we've really we've had with them; they were just on such overload that they didn't respond. I would love to give them an A+, but honestly, they get maybe an A-.”

“I've invested a lot of money with them throughout the years, and we like the professionalism and the quality of the work. I have a dry basement. They put a complete new French drain in our basement and a new dehumidifier, and they do a yearly service call. They're very reputable, and I would highly recommend them—A+.”

“They were very professional and very quick. They put three pumps down in the basement; they did waterproofing. They were excellent. They deserve an A+.”

“They did the follow-up testing to make sure the sump pump was working. They come out each year to do that. When we first had a water problem, we checked some local sources. We thought their prices were high, so we went further and started checking other resources. They tested things, did an estimate for us, and told us what they would do, how they would do it, and so on. We felt good about everything they told us, and that's how we ended up deciding to go with them. I would say they deserve an A because we've been totally satisfied with them.”

“BQ did an excellent job in solving my problem. It was waterproofing in the basement. There was a slight problem, but they fixed that. I'm going to give them an A.”

“It was a great experience, and they did a great job. Their efficiency stood out. I think I've used them for multiple things. We did a French drain and a sump pump, and we have a ladder to the basement—stuff like that. They were highly recommended. They're excellent.”

“They did a good, clean job, and they did it quickly—in one day. They did a nice job. They put a channel around the basement. I'd say they deserve an A+.”

“It was positive. The work was good; I have no complaints. Everything was good. It was waterproofing. They came out and explained the product pretty well. They had good pricing, and they were knowledgeable it seemed. I'd grade them as an A or an A+.”

“I thought they were very professional. They were on time, they called to follow up, and they sent out good reminders, so overall, it was a good experience. It was waterproofing. I liked the timeliness of their returned phone calls and the timeliness with which they came out to do an estimate—they were just very quick. I would give them an A+.”

“They're very nice. They were on schedule, and they were in and out in a couple of days. They did my crawl space, and it was a very tight squeeze. They did very good work. They've also been very responsive to some troubles that we've had. They put in a vapor barrier and installed a couple of floor jacks and a dehumidifier. They lifted the floor up a little bit, and they're supporting it with a couple of jacks. I would definitely recommend them. They get an A+.”

“They came in, did the work, and got out, and it works. They waterproofed the basement. I didn't have issues or have to call them back for anything. I'd give them an A.”

“I thought they were trustworthy, and the work they did actually worked—it was effective. I felt like they had good customer service, and they were ethical and reliable. I would recommend them. They deserve an A grade.”

“We had their basement waterproofing system in our old house, and it seemed to work well. We didn't have any issues. They were clean and on time—all those good things. They put in a basement waterproofing system and a new sump pump. We had the whole basement gutted, and they dug around. We had a French drain put in as part of their system. Overall, I thought they did a good job. I had a few people that gave me estimates, and we went with BQ Basement Systems because they seemed to be professional. I don't have anything negative to say about them. I think they deserve an A grade.”