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FEATURED REVIEWS
“I would give them an A plus for everything. I am very pleased with the company. I couldn't be any happier. They are excellent people. I would recommend them to anyone.”
“They're fabulous, love them. They're the best. They did waterproofing. I'd give the experience an A+++. I would recommend them.”
“They installed our sump pump—triple safe pump. They were great. I ordered it. I called one place and they couldn't come for maybe a month or something and then I called them and I think they came that week. I think the guy actually gave me a price over the phone, possibly the next day. It was very quick and they installed them like the following week. The guys were great. Knew exactly what they were doing. It was very fast. That's what I recall from it. They knew what they were doing. Three guys came. One guy worked outside. He was great. I think he had grout something a different way than initially expected and came up with a great idea and worked real fast. It was just fast, clean, friendly. They knew what they were doing. That's what I recall from it and I got a really good price, too. Actually, I think it was even less than I expected it to be. It was very good. Very fast. It was perfect and the system works great. These were the sump pump people. Triple safe pump. They were excellent. Everything was excellent, so an A+.”
“It was very positive. Although I have two questions I'm trying to get in touch with them about. Overall, it's very positive. They put in a French drain around the perimeter of the house. There were a couple of issues that we had. They took care of everything that I had an issue with, so no problems. But my question with the system in general. I want to finish my basement now. I want to finish to the room and they put in—the thing is they cut up the foundation a little bit of the perimeter of the house to insert the French drain and then they resealed it with cement. But the cement that they put in is very thin, so I'm wondering how do you put building material over that? Right now I'm very happy that my basement is very dry. If I can figure out the engineering of how to put something heavy on top of that relatively thin cement I'm perfectly happy. I'd give them an A, but until I know what the answer is I have to figure it out. The job is top notch.”
“The salesman was very knowledgeable, very patient with a lot of the questions because I wanted to make sure we were getting the right product. The install team, they came and they were very professional and made sure they didn't leave a mess. They picked up. We made a couple of minor changes in which there was no additional cost. They took care of it on the spot. I've dealt with contractors my whole life since my father's a general contractor and I was extremely impressed with how well they did everything. They waterproofed my whole basement. Definitely an A+.”
“Disgusted with follow theough”
“Getting the work scheduled was a chore because the BQ team was very busy.”
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“initial work was very good”
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“They exceeded all of my expectations.”
“Dennis Viall Ken Hartery”
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“B.Q. Basement Systems met my expectations with the quality of the system installed.”
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“I needed the water pump because the previous motor had gone out. The first company had a 1 year warranty, and I think this one goes for 5 years.”
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“Waiving the service fee when they had to reschedule the appointment. I did not expect the company to do that.”
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“Tim Merlini and the crew that did the job in my basement.”
“The guy I worked with leading up to the work was great. Dom was great to work with.”
“A great deal of work was done in a short time. The work could not have been neater. Very carefully and precisely done.”
“Friendly, professional people. Great product. Felt like I was in good hands.”
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“The service was executed and handled professionally with a good experience from start to finish.”
“I have always had great service from them.”
“They exceeded my expectations. They fixed a problem nobody else could fix.”
“I was actually referred to B.Q. Basement Systems by a friend. They did a wonderful job on my home. They arrived on time, cleaned up well, and did everything you would want a contractor to do at your home.”
“Them waterproofing the basement met my expectations.”
“Under the bathrooms exceeded my expectations.”
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“Clark the worker who responded to each of the call backs that I made to get follow up work done. Make him a foreman.”
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“My mother and father lived in their home for 40 years or so. Development in their general area caused an increase of ground water runoff, some of which ended up in my parents' basement. It got to the point where we were concerned that it was affecting Mom's health. Dad had passed and he had been the point person on this problem. It poured rain this week, and mymother called to say how grateful she is to have a dry basement. Not only was the job done well, and professionally, but the follow up when we had questions and a minor problem was terrific. Thank you!”
“My expectations were not exceeded.”
“They do quality service and great work.”
“They did great work but were quite messy.”
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“Columba was great!”
“I was most satisfied with how quick the job was done. I was satisfied with the fact that they were able to produce good quality work in a short amount of time.”
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“They exceeded my expectations by replacing a dehumidifier.”
“B.Q. Basement Systems met my expectations because they did a good job installing it and did not leave a mess. Everything was nicely put in.”
“They met or exceeded my expectations with the work that was performed in the basement of the rental property.”
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“My salesperson was great.”
“Professional, knowledgeable, and efficient.”
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“I was pleased with the quality that B.Q. Basement Systems provided. The water did come back into my house after the job was completed though. They had to do some additional work but they corrected the problem very quickly. That was impressive to me.”
“I would like to recognize David Hamilton for his exceptional service.”
“They did the job they were supposed to do and they did it really well. They did a great job.”
“Rick stated that he was very pleased that the company reached out to him proactively for their annual service.”
“The sales guy David Hamilton and the foreman Steve.”
“Our tech is really a good guy and Gia.”
“I would like to recognize Gia for her exceptional service. She has been incredible throughout the entire process. If it weren't for her, I would've completely sworn off the company. Even though they did a good job with the waterproofing, we were still misquoted and the finishing of the basement was botched, if it weren't for GIa I would despise the company, but I can because of her, I'd use them again if we had another waterproofing issue.”
“I feel that I was not given enough information to make good decisions concerning my basement.”
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“I was very pleased with the financing that was offered. It was easy and enabled me to complete this project that had become critical due to observations of mold. If I had know about the budget friendly financing I would have installed years ago. For the reasons above, I would say that my expectations were met, but not exceeded.”
“Dennis was amazing on the business end and understood my finances. He made sure I had what I needed and no more. He also gave me an extended two week grace period due to my disability check deposits.”
“Very neat and clean!”
“They broke my water main and it cost me over $5,000 to repair it.”
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“I was satisfied with everything!”
“Everything was good.”
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“B.Q. Basement Systems met all my expectations for the entire project.”
“The first job by B.Q. Basement Systems was A+ in meeting my expectations.”
“Our sales representative, Columba McDevitt, is always great and very responsive.”
“Their timeliness met our expectations. They were also willing to come back because they were waiting for me to reconnect my heater.”
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“service was so long ago I don't recall any names but the estimator who originally surveyed the work I needed done was very professional and the job foreman was also very accommodating and professional.”
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“I would like to recognize the salesperson, Dennis.”
“The crew they sent over was very efficient and very knowledgeable on what they do. I am a very inquisitive person so I was asking a lot of questions and they explained very everything thoroughly. I was very pleased with the crew.”
“They did good job but I did have some water later leak in the basement.”
“I found them to be quick, efficient, and cleaned up well when they left.”
“They fell short of my expectations with their cleanliness and ability to solve my problems.”
“They put in a water pump.”
“They did a very professional job. Arrived on time and cleaned up afterwards. Great service.”
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“It has kept the basement very dry.”
“They had to come out multiple times and the battery back up for sump pump negative terminal was not installed correctly so the pump failed to operate on first power outage”
“Water was still coming back in some areas and each time we called B.Q. Basement came right out to repair and fix the issue.”
“Succeeded in every area”
“I liked that they came and figured out what the issues were. I did not know what was wrong and they diagnosed the problem.”
“The crew that came out was great.”
“They left the area really clean and their response time really exceeded my expectations. They also explained and communicated to me what I was buying.”
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“B.Q. Basement Systems Inc. met my expectations with their services.”
“The work was efficient and they completed it quickly. Everything works well.”
“Danny was very nice, communicative, and professional.”
“I am not likely to recommend B.Q. Basement Systems Inc. to a friend. When they put the sump pump in, they put it in the wrong location. The water doesn't even reach the pump.”
“They were prompt, courteous, had good communication, and quality job/workmanship.”
“They did what I asked them to do.”
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“connected door threshold drain and internal pipes never installed/unconnected by original contractor that had caused flooding”
“Andrew Buchanan was very professional, customer service seems like a priority to him, and his quality of work was also good. Friendly enough to make it comfortable and nice, but serious and thorough when it came down to actually doing the job. Dena was also exceptional in handling the scheduling, helping me get the job completed to my satisfaction and listened very carefully to my frustrations and disappointments to get the work corrected and finished at top quality.”
“Basement has not leaked.”
