Value Dry Waterproofing
7th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Value Dry Waterproofing has received 4.7 out of 5 stars based on 236 customer surveys.
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7th year as a Best Pick Call
"Value Dry transforms wet, humid basements and crawl spaces into dry, healthy environments by installing customized waterproofing and encapsulation systems in homes and businesses in Maryland, DC, Virginia, Delaware, and West Virginia. You can count on our promise of quality combined with professional workmanship."

James Ketterer | President
Company Information
Services Offered
Value Dry addresses flooding and humidity in basements and crawl spaces by installing drainage and encapsulation systems that include sump pumps, battery backup sump pumps, insulation, liners, and humidity control ventilation devices. Egress windows, foundation stabilization, and annual maintenance services are also offered.
Warranty
Value Dry offers a lifetime transferable warranty against water seepage of treated areas.
Company History
President James Ketterer has over 20 years of industry experience.
Distinctions
Value Dry is a Basement Health Association (BHA) member. James Ketterer is a BHA certified Waterproofing Specialist and Egress Specialist. The company is also a Indoor Air Quality Association (IAQA) member. Value Dry received a Secretary's Citation from the MD Department of Commerce in recognition of 15 years of quality work.
Licenses
MHIC #126996
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel

Compiled Score:

Value Dry Waterproofing has received 4.7 out of 5 stars based on 236 customer surveys.
5
184
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37
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Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
07/21/2017

“The salesman was great. He came out on a weekend evening because we had so much water, and he drove very far to get there. He was very conscientious and then the workmanship was good. They were quick, and they cleaned everything up. So, it was a very good experience. It was a waterproofing job. I'd give the overall experience an excellent rating. I think they really did a good job. I would highly recommend them. I think I've already recommended them.”

Review by
07/21/2017

“They were on time. They were very clear in the process, in explaining the process. They did waterproofing. It was a sump pump. They did waterproofing and installed a sump pump. Everything is looking good. The only issue I have that was a concern to me was they didn't put the carpeting back the way it was. So, I still have a gap between the baseboard and the rug. There was a space. That was really my only concern. I'd give them a B-.”

Review by
07/21/2017

“We really leave all their stuff down here. A whole side of the house spread because they should have had the drain out of the house. That definitely needs to be redone. This was a waterproofing job. The customer service was also negative because they broke the sink downstairs. We had to go back and forth and they finally gave me $2000. I'll give them a D-.”

Review by
07/21/2017

“Value Dry did my French drain. The customer service made them outstanding to me. They were friendly. I liked their work. They did waterproofing. They broke up a concrete basement, put French drains in, and then put concrete on top of it. I was overall satisfied with everything that was completed. I'd give them an A.”

Review by
07/21/2017

“It was fine. They did the waterproofing. It was a little bit of high pressure on the sales side. There was a lot of, 'Oh, you'd better do it right now.' That was a little weird. I'd give them a B. There's nothing that really stands out.”

Review by
07/21/2017

“They did the work at time at the price they quoted and they didn't make much of a mess at our place. They did a waterproofing job. It's fine. We didn't have them do any of the drywall work. It was just foundation. I'd give them an A.”

Review by
07/21/2017

“They were great. They did a good job and they were efficient and reasonably priced. They did waterproofing for me. Everything looks great, no problems. I'd give them an A overall. The quality of work was great.”

Review by
07/21/2017

“Value Dry had very good service. They had very good communication and efficient, effective work. They did waterproofing. Everything is looking good. It's all working fine. I'd give them an A.”

Review by
07/21/2017

“Their work was positive, but I wouldn't go so far to say I had a customer service experience with them. They did waterproofing. Everything is working up to standards. I'd give them an A.”

Review by
07/21/2017

“They were on time, they were very efficient, and they cleaned up after themselves. I didn't have any problems. It was waterproofing. Everything is looking good, and they did follow up.”

Review by
07/21/2017

“From start to finish, it was a simple process. They did a waterproofing job for me. Everything looks excellent. The customer service was excellent. I'd give them an A.”

Review by
07/21/2017

“The work stood out to me. They took their time and did the job right the first time. They had pretty good customer service. Overall, I'd give them an A.”

Review by
07/21/2017

“They did work for me a long time ago. It was good. We were satisfied. They did a waterproofing job. I'd give them an A.”

Review by
07/21/2017

“My superintendent worked with them, but everything was good. I'd recommend them and give them A's down the line.”

Review by
07/21/2017

“It went well. It was fine with no issues. They did a waterproofing job. We had no issues. I'd give them an A.”

Review by
07/21/2017

“They waterproofed the basement. Everything looks good. I'd give them a B+.”

Review by
07/27/2016

“They were protecting the outside of the foundation. They did good work.”

Review by
07/27/2016

“It looks good, and the work was done great. They did waterproofing; I had some damage under there. They get an A from me.”

Review by
07/27/2016

“They did an encapsulation for the basement. They were a reasonable price and offered a good service. I'd give them an A.”

Review by
07/27/2016

“I have no complaints. It was excellent work. I'd very likely recommend them to someone. ”

Review by
07/27/2016

“The work was excellent across the board. I have no complaints. I'd recommend them.”

Review by
07/27/2016

“It was a very positive experience, and we were very pleased with their work. They did the whole basement. They dug it all up and transformed the basement. I think they’re an A overall.”

Review by
07/27/2016

“We had two problems, so I have to separate Value Dry out from the problem in the basement. Basically what we were getting was groundwater and flooding coming in the basement. What Value Dry did was to build up the top step and provide a barrier against the water coming in. So they did cement work.”

Review by
07/27/2016

“My experience was very positive. There was some dampness on the walls, but nothing on the floor. They did a great job. They were in and out of here in one day, and they were very nice. They deserve an A+. I really think they were great, and I have no complaints. ”

Review by
07/27/2016

“Value Dry dug up the footer and put in a new sump pump. They basically delivered on time and told me exactly what was happening, as it was happening. I'd say they get an A. Everything was good, except there was one issue. Where the concrete was used in the footer, some areas had cracked, but no water had seeped out.”

Review by
07/27/2016

“It was a pretty positive experience. They put in a sump pump and a window well. I wouldn't recommend them, though, because in hindsight, I don't really think I needed a sump pump. I can't really say they did excellent work, but what they did was alright. It was good, but there were slight issues across the board.”

Review by
07/27/2016

“Value Dry did a French drain installation. I like that when I discovered a problem, they fixed it. I’d give them a B rating. They accidentally pulled out and concreted over the only existing drain in the basement that I use when I wash the floor. They had to come back, find a new piece to go in it, take away the concrete, and redo it.”

Review by
07/27/2016

“My experience was absolutely positive. They waterproofed our basement. They were extremely efficient and matter-of-fact with their plan of action. They told me what they were going to do, came in, stuck to the plan, and they were out ahead of schedule. They did a fantastic job. I absolutely give them an A+. ”

Review by
07/27/2016

“We had a drain that was not draining, so we had them fix that. They were so clean, smiley, kind, and good. I'd give them an A, though I'm going to have to see how recommending them goes after it rains really hard a few times. We have a drought going on, and there's been no rain to speak of for a long time.”

Review by
07/27/2016

“I think, overall, it was OK, but they really pushed us, and the price was really high for waterproofing in the basement. I didn't like the price and that they really pushed for the contract. It actually cost much more than I guess I wanted. It was higher than other companies. I think my overall experience was in the middle, maybe like a C or a B- grade. I think they actually sub-contract. I feel, overall, it was still kind of OK, but I did expect more because the price I paid. I think they sub-contracted to some other small company to do the work.”

Review by
07/26/2016

“It was a positive experience, especially since they were taking our walls down. There was water damage there, and I had to get new walls put up. They came in, they took the carpets up, they took the walls down—it was a complete job. I'd give them a B. I'm not sure if I'd recommend them because I think there would be a cheaper company than I used.”

Review by
07/26/2016

“Value Dry was great. They did new French drains, waterproofed the walls, put in window wells, did the drains for the window wells, and put in a sump pump. They were efficient and worked hard. They were up front. They cleaned everything up when they were done, and they were very, very nice guys. I would say they were excellent overall, an A+. ”

Review by
07/26/2016

“Value Dry was really neat and organized. They had to do some demolition on the concrete, and they used these plastic barriers to keep the dust from going anywhere. The workmanship was good. I'll give them an A because there weren't any issues.”

Review by
07/26/2016

“They did waterproofing of a basement, added an extra sump pump, and did some other stuff about a year ago. They cleaned up well. I'd give them an A rating. I would recommend them.”

Review by
07/26/2016

“They did waterproofing for us, and so far it's an A. I have a future job scheduled, but for the job from last year, their grade would be an A+. We've already recommended them to others.”

Review by
07/26/2016

“It was definitely a positive experience. They put in a French drain and a sump pump. I give them an A grade.”

Review by
07/26/2016

“It was generally a positive experience. They did waterproofing for my basement. I liked their professionalism. I would probably give them an A.”

Review by
07/26/2016

“They did basement waterproofing. I would probably give them an A-.”

Review by
07/26/2016

“They did a French drain in my basement. They earned an A.”

Review by
07/26/2016

“My experience was positive.”

Review by
07/24/2016

“It was excellent across the board and completed with no complaints. I would recommend them if anyone asked.”

Review by
07/24/2016

“I thought they did a good job. It was excellent, with no complaints. I'm one hundred percent likely to recommend them to someone.”

Review by
07/22/2015

“They were very professional, courteous, did their job for the scope of work. They ran a drainage line through my crawl space and installed a sump pump. I chose them because of cost and availability. I would give them an A.”

Review by
07/22/2015

“Value Dry did crawl space waterproofing and encapsulation. They did what they said they were going to do, and I liked the way they proposed to do the job as opposed to some other companies. Their customer service was fine. I would give them an A.”

Review by
07/22/2015

“They were fast, they cleaned up nicely after they were done, and they told me everything they were going to do. They waterproofed one entire wall of the basement. They just seemed very competent, so I chose them. I would say A.”

Review by
07/22/2015

“They did everything that they said they would do, and anything that there was any issue with, they went back, reviewed it, and took care of it—no questions asked. They installed interior perimeter drains. I'm a contractor myself, and I've dealt with a lot of these companies, but Value Dry was interested in solving the problem, not just selling me what they do.”

Review by
07/22/2015

“I am very satisfied. They had lovely customer service and exquisite work, and everything was beyond expectations. They made my wet garage into a dry garage. I liked the professionalism of the representative, there were no hidden costs, everything was exactly what they said it would be, and they delivered exactly that and even more. They’re definitely an A+.”

Review by
07/22/2015

“It was fine. They fixed the problem and did what they said they would do. They got in here, did the job, and left. They repaired the foundation, removed mold, waterproofed, and did gutters. It took a week. Our church used them—several churches in our area have used them, and so have several other businesses; that’s how I found them.”

Review by
07/22/2015

“They were Johnny-on-the-spot when they said they would be here, and as far as I know, it's completely waterproof. They waterproofed the entire lower portion of my basement and storage area. They did a trench all the way around it and put pipes and two sump pumps in. When my basement was wet, I just called around, and Value Dry Waterproofing came out and told me very positive things. I said, ‘OK, I'll go with you.’ It's a very good job, so it’s an A for them.”

Review by
07/22/2015

“I thought their service was very reasonably priced, they did what they were contracted to do. They did it quickly, efficiently and cleanly, very very good. I'm very pleased with them. They did some inside waterproofing, installation of a sump pump and installation of a French drain. I think it was their presentation that made me choose them. I called them, told them what my issue was and they sent out a package of material that was very professionally done and I spoke to them and they seemed to know what they were about. A+, they did excellent.”

Review by
07/22/2015

“They were able to complete the work in a third of the time that they estimated—that was probably the best part. They did a great job, and we haven't had any issues. They did a basement crawl space encapsulation. After they were completed the work and while they were walking us through, they answered any questions we had. They were thorough in letting us know exactly what was done and if there was any maintenance needed on our end or any things to look at and monitor. We haven't had any problems, so it's been good. We chose them because the vice president of the company came out to give us the initial consultation, and he seemed very knowledgeable and thorough.”

Review by
07/22/2015

“There were some errors and some problems after the initial waterproofing that they came back and fixed without objection, complaint or reservation. So the first job wasn't done completely but they came back and did it until it was done to my satisfaction. They provided an interior waterproofing system for a basement that was leaking. When they installed the waterproofing system around the door frame they cut the corner improperly and created sort a vent where the water then came in at that juncture right underneath the door and caused flooding after the initial repair was made and the concrete was poured. Within 24/48 hours of me notifying them they had somebody there within 2 to 3 days, they jack hammered up the concrete and reinstalled the weeping system and then relayed the concrete. I chose them for price, they were very cost effective and they were also very informative and they treated me with respect. I would give them a solid A.”

Review by
07/20/2015

“They were great. They had a good estimate, it was thorough, it was reasonable and they did the work simply and on time. It was great. They did basement waterproofing and exterior waterproofing. I had a crack in my wall and they had to seal it up. I got bids from a number of companies and I liked the presentation they made, they had the best price, most friendly salesman, and seemed like it was a good pick. I didn't feel like I could go wrong with any of the companies and they kind of won the bidding competition in terms of service, product, and feel. I will give them an A.”

Review by
07/20/2015

“I like the fact that my basement hasn't leaked from the side they did the work on—that was the principal problem. We had groundwater getting in through the front of the house, and they devised a solution with a trench and a sump pump that solved the problem for us. The gentleman that worked with us was very attentive and competent. We were looking to solve a problem, and Value Dry Waterproofing did that.”

Review by
07/20/2015

“The work was done quickly and efficiently. It's been a very wet year, but based on what we've seen, the product seems to have worked. They put a drainage system in our finished basement. I think Value Dry Waterproofing gets an A.”

Review by
07/20/2015

“They did a good job, they were efficient. They encapsulated my crawl space. The salesperson was very thorough in explaining the procedure and what's involved. B+, the price was a little high but that's the only thing.”

Review by
07/20/2015

“The work was done within the time specifications that we got from them, and everything was done professionally within the budget. They did a French drain around the basement with a battery backup sump pump.”

Review by
07/20/2015

“They did the work they said they would do for the price they quoted. They did basement waterproofing. We chose them because we felt like their materials were of a higher quality.”

Review by
07/20/2015

“It was fine. They did their job fine. They put in a new sump pump and cleaned out the drain and put in some new drains in the wall. B, they were good.”

Review by
07/20/2015

“They were really professional and were able to explain the problem well and gave a solution to the problem. They didn't do any work, I just paid for the consultation.”

Review by
07/20/2015

“Everything went well; we didn't have any problems at all. Their customer service was good. They waterproofed my basement. They were a referral from a friend.”

Review by
07/20/2015

“I used them for waterproofing my basement. It was excellent—I didn't have any complaints.”

Review by
07/15/2015

“They are very good—they did an excellent job.”

Review by
07/15/2015

“They put five beams in when we had a wall that was caving in, and they also put in a sump pump. Their customer service was good.”

Review by
07/15/2015

“I thought they were very organized and clean about their work. They worked on my basement and set up a perimeter outside for water control. Their customer service was very good.”

Review by
07/15/2015

“Value Dry took us in sooner than they thought they were going to be able to, and they were in and out of our house in three days. It was clean, and they were very pleasant. They installed indoor French drains in our basement and a sump pump.”

Review by
07/15/2015

“The whole thing wasn't positive, no, because the contractors that came that actually the water proofing put some extra stuff in here that they said that I needed it and charged me an extra $700, and I didn't need it. Because if I needed it, the guy that came out and assessed the job at first he would have told me that I needed it. So, no, I wasn't satisfied with that all. I would rate the overall experience as a D.”

Review by
07/15/2015

“They were great. They were very quick, they did the job for the price they quoted, and they had a great presentation. They waterproofed a wall in our basement and installed a sump pump. Their customer service was very good. When we called, we had an appointment that day to do the presentation, and there were a number of financing options, so it worked out really well.”

Review by
07/15/2015

“They put some kind of water pump because my basement was leaking. They did a very good job there was only one thing they put some kind of dehumidifier in my basement which worked fine but it is so loud, my goodness I never did call them back to see if there was anything they could do to make it less noisy but as far as all the other work they did it was very tidy very clean very prompt very professional so I was very happy with them. Except for that darn noise from the dehumidifier. Nobody lives in the basement so it's no problem and it serves its purpose but it's very very noisy I don't know if that was normal or if I bought a noisy piece of equipment. Customer service, everything was very good, very responsive they would show me everything they were doing, follow up. I never called them to complain about the noise so the financing everything was fine. As far as the service and the people are concerned no problem. The only problem was just the noisy dehumidifier but the main issue was the leaking basement so they did a very fine job on fixing everything for me. I'm very happy. I do have one complaint so it's an A-, if it weren't for the noise I would give them an A but it's my fault that I didn't call.”

Review by
06/08/2015

“I ended up with Value Dry. They did a pretty good job. I was pretty happy with them. We had an emergency where the new pumps that they hooked up to flex let go and it was shooting all over. The guy came out that day and in about an hour fixed what he had to do. I haven't had a problem since. I would give the company a B+ rating because they had to cover some things up underneath and I don't think they did as good as they should have. The salesman was there and he said they were going to have a hepa vac maintain a negative pressure and I don't think they really did that. But all in all, it was fine. They did a decent job cleaning up, I had a little bit of tough stuff to deal with but it was good. I sure would recommend them to someone else.”

Review by
06/08/2015

“Value Dry ended up doing the work for me. They did a good job. I liked the design work, how it flowed with my area. It didn't look like it was attached on it, it looked like it was a part of the original work. The main thing is I didn't have to call them back, they did it right the first time. They had good customer service, I would give them a B+ rating because I don't give anyone A ratings unless I deal with them a little longer than one project like that. But I would recommend them to someone else.”

Review by
07/22/2014

“I think it was mostly the follow up that I liked. There were some problems, and they were very forthcoming trying to solve it and work with me on it. That was important to me. They encapsulated the basement. There was a smell that was very pronounced. They actually had to come in and put a venting system under the plastic that was there. There was more work that was involved. They did it. It seemed to have solved the problems. So far, so good. I don't know in the long run. I hope it stays good. I would recommend them. I would say excellent no complaints, and A.”

Review by
07/22/2014

“They did a good job. It was something I'm not going to really complain about. The work itself that the main guy did was really, really good. I have no complaints. I'd say a 95, because I had a little problem with one. It's no big deal. They unplugged my portable freezer downstairs. I was more concerned about my ice cream than anything else. Other than that, they did a good job. The guy was pretty good. They waterproofed my basement. The work itself was done fantastic. In other words, I don't even worry about when it rains anymore. They did a very good job for me. I would recommend them. I have recommended them. I think I have another person now, that they are working with. Other than accidently unplugging, I mentioned it to the guy, other than that I am not going to complain. I ask him to replaced it. I never heard from him again. I'd give him an A-.”

Review by
07/22/2014

“We are very happy with them. They were on time. They were prompt, clean, and they were in and out. They just did the waterproofing of the basement. So far, no issues. Their customer service was very good. I think they were very responsive. I have no complaints. I would definitely recommend them. I'd give them an A. They were very good.”

Review by
07/22/2014

“They've done a great job for us. We had a couple of issues where they had to come back and they came back right away. Their service was very good and their response was good to our calls. We had nothing but good things to say about them. They waterproofed a basement. They had to put in a French drain around the inside of it. It was quite a bit of work and they did a very good job. The customer service was very good. I'd highly recommend them. We'd give them an A.”

Review by
07/22/2014

“They were thorough, clean, professional, very informative. I don't know what to tell you. We would give them 100% +. They put a sump pump in. We didn't have any issues with that. I would recommend them to a neighbor or a friend. Their customer service was exceptional. I would give them an A.”

Review by
07/21/2014

“They did what they said they were going to do in a timely manner. It was waterproofing my basement. No follow up. I would recommend them to a neighbor or a friend. The customer service was fine. I would give them a B. Maybe if they’d given me more options would have gotten them an A.”

Review by
07/21/2014

“They pretty much did everything that they said they would have done. I didn't have any problems with the basement leaking, any longer. Whatever they did, it was fine. They waterproofed my basement. The customer service was excellent. I will recommend them if I have to. I would give them an A.”

Review by
07/21/2014

“They did alright. They cleaned up after themselves. I didn't have to babysit them. It was a crawlspace enclosure. They didn't have to follow up with me on any issues. I would recommend them to a neighbor or a friend. I felt fine with the customer service. I would give them an A.”

Review by
07/21/2014

“They just did a good job. They were pretty thorough. They did waterproofing. They didn't have to follow up on any issues. I would recommend them to a neighbor or a friend. Their customer service was great. It was fine. I would give it an A.”

Review by
07/21/2014

“They were prompt. They did what they said they were going to do. It was a waterproofing system. It was well done. I would recommend them to a neighbor or a friend. The customer service was fine. We were satisfied. We'll give them an A.”

Review by
07/21/2014

“They seemed to be thorough. They came in on time, and they left on time. They waterproofed my basement. Everything is smooth. I like it that way. I would recommend them to a neighbor or a friend. I would give them a B. It could have been cheaper.”

Review by
07/21/2014

“I think everything was OK. They fixed my problem. My problem is already solved. There was something wrong with the sump pump and they already replaced that. So far, so good. I would give them an A.”

Review by
07/21/2014

“They were very good. They waterproofed my basement. I didn't have any issues. Their customer service was very good. I would recommend them to a neighbor or a friend. I’d give them an A.”

Review by
07/21/2014

“I am very happy with them. I would give them a ten out of ten. They were awesome. I would give them an A.”

Review by
07/21/2014

“I would give them an A+.”

Review by
07/21/2014

“They've done some work for us. I'd give them an A.”

Review by
07/21/2014

“They did a house for me in Virginia. I am very happy with the service. We never had a problem ever since. It was a basement. It was leaking really bad. They put a sump pump and they put the grating and all the pipes outside and everything. They did it in two days, real fast, professional. We were happy with it. We were very happy with it. I would recommend them to a neighbor or a friend. I told a couple of my friends about them. This is an A. It is the best.”

Review by
07/21/2014

“They put in the sump pump for me. I have no problem with them. I had absolutely no problems. The man came, and he took the old pump out, put the new one in. Everything is working fine. I paid the bill. That is all I can say. There was no follow up. They just did the work. I got the bill and paid the man. I would recommend them to a neighbor or a friend. I would give them an A. I would say they did good work. He cleaned up and all that business.”

Review by
07/21/2014

“They have done work for me. I thought their product was good and well installed. It was a sump pump with a French drain. The touch-up work after they did some destroying to put their product in. They had to come back to put things fully right, back to where it was. We needed a drywall primarily. I would recommend them. I thought their customer service was pretty good. I would give them an A-.”

Review by
07/21/2014

“They were very courteous. They explained things. Even though I wasn't able to go around there, we were able to take photographs, videos, and everything of the whole area. It looked good. The crawlspace had to be insulated and waterproofed. I hadn't had any issues since then. I would recommend them to a neighbor or a friend. Their customer service was very good. I would give them an A+.”

Review by
07/21/2014

“I thought their price was reasonable, compared to other prices. Mainly, my basement is no longer leaking, so it is working. They waterproofed my basement. They didn't have to come back for any issues. I thought they were great all around. I'd give them an A+. I would recommend them. I would give them an A+.”

Review by
07/21/2014

“They did a great job. They fixed our leaky basement. They just waterproofed our basement. They didn't have to follow up. We've had no issues so far. Their customer service was very good. They showed up on time and explained what they were doing and did it. I haven't recommended them, but I would. I would give them an A.”

Review by
07/21/2014

“That was when I had the mold, I guess. Very, very, very expensive. Very outrageously expensive for what they did. I would never use them again. They tore my house up; I could have done that. For ten thousand dollars for them tear up my house, dry it out, slap some mold paint. It wasn't worth it. If you want a grade. I would say a D. It is all based on the pricing.”

Review by
07/21/2014

“It was fine. They did a good job. They were very neat. They left the job in very good condition. They did what they said they would do. I don't think I had to have them come back for any follow up. They did some waterproofing for me in my crawlspace. Their customer service was very good. I would recommend them to a friend. I'd give them an A.”

Review by
07/21/2014

“They just came in. They did the work. They were very efficient. It was over in just a few days. It was basement waterproofing. They are going to have come back and move one of the cleanouts they put in there, because I had some work done in the basement in an inconvenient place. I would recommend them. They were fine. I would give them an A.”

Review by
07/21/2014

“They have done some work for me. I like their responsiveness and the cleanup after they finished. I still have some residual problem, but it wasn't part of the job they were supposed to do, so I don't think it is relevant to your question. They did waterproofing of the basement, a certain portion of the basement. Their customer service was well. The phone service, the person who received the call, it's not always, it is like answering service. If you get to them, you don't get a fast reply, maybe no reply at all. If you get to the person who works for the company, then yes. They have someone who actually does the work. You create a personal connection to that person, then it works well. I would recommend them. I would have been much happier if I didn't have any more problems, but I cannot blame them. Between excellent and good work. I would say excellent. The issue wasn't caused by them.”

Review by
07/21/2014

“They did some work for me. I liked the way it was all explained to us, about what they were going to do. I liked that they cleaned up after themselves, and they did what they said they were going to do, and they did it in the timeframe they said they would. It was a crawlspace. So it was really hard to get into. We knew it wouldn't be an easy job, and it wouldn't be a clean job. Very unpleasant job. They never complained. They did it. They cleaned out. There was old insulation and stuff like that down there. They cleaned all that out. They did a great job. We were doing it to sell the house. It passed inspection. The new buyers liked it. Good experience all around. I would recommend them, and I would use them again if I needed them. I would give them an A.”

Review by
07/21/2014

“I love them. I cannot tell you how great they were. They were phenomenal. They were on time. They finished. They did a great job. They cleaned up after themselves. They say it would take two days. It took one day. They were in and out and everything was perfect. I think the person that came and did the sale was Michael, I don't remember, or maybe Kevin. He was really, really nice. He came after hours, because we couldn't meet in the day. He came off time and was perfect. My husband and I were here, and this was the only time we were able to meet. He was like, I'll be there. No problem. Fantastic. I cannot tell you how wonderful they were. It was everything. They waterproofed the basement and we had a little mold issue. They got rid of that too. They broke into the concrete and they put a drain system with a sump pump. If ever water comes inside it will pump it out. I would recommend them to a neighbor or a friend. In fact, we have already. I would give them an A+.”

Review by
07/21/2014

“It was good, but I don't know what happened. The ground, that they dug up and were supposed to regrade, eventually it sunk in. I had to hire someone to come back and add more dirt and regrade it. It looks like the sealing aspect that they did was good, because the leak has been stopped, but the ground, it wasn't graded correctly or something happened. They had to have somebody. It was fine before they came, but then I had somebody come back and regrade it. It just wasn't complete. In other words, if what they are supposed to do is fix the cement or whatever along the house, but they did an aesthetic repair for the dirt and the rocks. An aesthetic repair is different. It's properly graded to prevent water from running toward the house. My understanding was that they were actually grading correctly, stamping the dirt down and those types of things. I would use them again. I would recommend them. I would tell my friend to be aware to make sure they are doing the grading properly, that they are stamping the dirt down and those types of things. I guess I would give them a B.”

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