NV Waterproofing
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

NV Waterproofing has received 4.7 out of 5 stars based on 176 customer surveys.
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7th year as a Best Pick Call
"We focus on delivering a high-quality job the first time as well as an honest, professional experience for our customers. We pride ourselves on the excellent customer reviews we receive."

John Forster | President
Company Information
Services Offered
NV Waterproofing offers foundation repair, interior and exterior waterproofing and drainage systems, backup sump pump systems, window wells and drains, erosion control, commercial sealants, crack repair, and mold prevention.
Warranty
The company offers a lifetime warranty on most interior work and varying warranties on other services.
Company History
NV Waterproofing has been serving customers since 1986.
Distinctions
The company is an authorized Basement Systems and Supportworks dealer. NV Waterproofing is a Custom Builders USA (CB/USA) Preferred Vendor and a member of the Northern Virginia Building Industry Association (NVBIA).
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring
Address
12200 Livingston Rd Ste. 100
Manassas, VA 20109
Hours
Mon
7:00 am - 5:00 pm
Tue
7:00 am - 5:00 pm
Wed
7:00 am - 5:00 pm
Thu
7:00 am - 5:00 pm
Fri
7:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
MHIC #129703

Compiled Score:

NV Waterproofing has received 4.7 out of 5 stars based on 176 customer surveys.
5
134
4
29
3
9
2
3
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/04/2019

No review comments provided

Review by
10/02/2019

“Roberto was very helpful in problem-solving.”

Review by
10/01/2019

“I would like to recognize Roberto for his exceptional service. He did a good job.”

Review by
09/30/2019

“I don't remember his name but I would like to recognize our case manager for his exceptional service.”

Review by
09/27/2019

“NV Waterproofing met all my expectations.”

Review by
09/23/2019

“I was not happy with how many times they had to come out to fix the job. It took them coming out three times to fix the problem.”

Review by
09/13/2019

“They met/exceeded my expectations with their cleanliness and just taking care of the site, especially because it was cold outside (below freezing). They were installing a window and they secured the opening of the building and I really appreciated that.”

Review by
09/13/2019

“All of my expectations were met or exceeded.”

Review by
09/13/2019

“There was billing issues. They left my basement window opened. They left a mess in my basement from drilling the concrete. I had dust all over my home, upstairs, and in the ducts. They didn't put the output for the new sump pump far away from my home so when that is working I have more water near my home.”

Review by
08/21/2019

“I am very pleased with the work and it was done professionally. They addressed the problems we were having with water getting into our basement.”

Review by
08/21/2019

“They met or exceeded my expectations with the quality of the equipment, the sump pump itself and that system. And their recommendation to run the exhaust pipe under the concrete.”

Review by
08/21/2019

“They met our expectations relating to the outcome. They did a channel drain system that works. There was a small glitch in the project that needed to be corrected, but they compensated us. In the end, I'm satisfied.”

Review by
08/21/2019

“We were very satisfied with the work they provided. They were willing to work with us on the warranty they had. We were moving out of the house and it transferred.”

Review by
08/21/2019

No review comments provided

Review by
08/21/2019

No review comments provided

Review by
08/20/2019

“I would like to recognize the person that did the work for his exceptional service. He was just exceptional.”

Review by
07/22/2019

“I am satisfied with how well it is working after the completion of the job.”

Review by
07/22/2019

“We are very pleased with the service and will be coming back.”

Review by
07/22/2019

“I would like to recognize Bruce Finley for his exceptional service.”

Review by
07/22/2019

“I would like to recognize Kevin for his exceptional service.”

Review by
07/22/2019

“They solved my basement water problem, which I am very happy about.”

Review by
07/22/2019

“I would like to recognize the guy that did the work for his exceptional service.”

Review by
07/22/2019

“My salesperson was great.”

Review by
07/22/2019

“Megan, the person on the phone that arranges the schedules.”

Review by
07/22/2019

“They just did a phenomenal job. The waterproofing they did has survived all the crazy storms lately. They came back almost six months later to help fill in all the dirt that eroded without charging me which was really nice.”

Review by
07/22/2019

“The gentleman who set the project up and the person who was the foreman on the job should both be recognized.”

Review by
07/22/2019

“They exceeded my expectations with the smoothing of the floor.”

Review by
07/22/2019

“Everyone I worked with was nice and helpful.”

Review by
06/05/2019

“They were very professional and accommodating. Anytime I had to deal with Megan and Jane in the office they were really easy to talk too and responsive.”

Review by
06/03/2019

“I would like to recognize Roberto that came out and did the estimate and determined what needed to be done. He stayed in touch with me and answered all of my questions.”

Review by
05/31/2019

No review comments provided

Review by
05/31/2019

No review comments provided

Review by
05/30/2019

“I would like to recognize Michael.”

Review by
05/30/2019

“They met or exceeded my expectations with their timeliness.”

Review by
05/30/2019

“It was exactly what we expected.”

Review by
05/30/2019

No review comments provided

Review by
05/30/2019

“I would like to recognize my lead installer for exceptional service. They were all clean, organized, and very professional.”

Review by
05/30/2019

“I would like to recognize the entire crew for exceptional service.”

Review by
05/30/2019

“There was a little bit of confusion about the scope of the job. The head guy on the job had been given a plan that predated the final and the final was a larger project. The guy was walking out the door and he showed me what he did and that was not the whole job. I showed him the approved wrote that he did not have and then he just went right back to work. I just think it was miscommunicated to him.”

Review by
05/30/2019

“I would like to recognize the team lead. She was female and African American. She was good and very professional. I do not recall names.”

Review by
05/30/2019

“They met all of my expectations, they did a great job.”

Review by
05/30/2019

“Excellent customer service.”

Review by
05/30/2019

“NV Waterproofing met my expectations in regards to the quality of work.”

Review by
05/30/2019

“I would like to recognize Michael Hahn for exceptional service.”

Review by
05/30/2019

No review comments provided

Review by
05/30/2019

“They finished in a timely manner, they explained all the work that they were doing, and they kept their promise to help clean up the site. They came out and extra half day to finish up and that was appreciated.”

Review by
05/30/2019

“I was satisfied because I thought they were very professional about it and they were willing to listen to my concerns. I appreciated that.”

Review by
05/30/2019

“I would like to recognize Martin, the foreman, for being knowledgeable.”

Review by
11/15/2018

“They were able to put in a solution that fixed our ongoing leaking problem that we had another company attempt to fix. Since the work was done there have been no problems.”

Review by
11/15/2018

“They exceeded my expectations by being willing to go back and forth during the planning stage on what exactly what we were going to do so we could get it right. In both jobs, there was an initial plan laid out and I had some concerns and we made adjustments. I was happy with their willingness to be cooperative with no loss of patience.”

Review by
11/15/2018

“They did everything that they said they would.”

Review by
11/15/2018

“The drain was leaking and they sealed the water sum pump correctly. They put a seal around the septic pipe interior with cement.”

Review by
11/15/2018

“They exceeded my expectations with the promptness of their response, the crew was polite and professional! The job was done immaculately!”

Review by
11/15/2018

“I was most satisfied with the proposal and work being done in a timely fashion.”

Review by
11/15/2018

“The basement has been dry. With all the rain we have been having, it has done its job I think.”

Review by
11/15/2018

“They installed a pump.”

Review by
11/15/2018

“They put in a sump pump and french drain.”

Review by
11/15/2018

“They completed the work that we asked them to do. I'm not even convinced of whether they did it right because of what happened with the sump pump not working and us subsequently getting water in our basement, after we had paid thousands of dollars to prevent that.”

Review by
11/13/2018

“The crew was very good and hardworking. Michael, the manager, was very communicative in the beginning.”

Review by
11/13/2018

“They finished the job.”

Review by
11/05/2018

“They met or exceeded all of my expectations.”

Review by
11/05/2018

“NV Waterproofing did exterior waterproofing and also installed a sump pump.”

Review by
11/05/2018

“They did a really good job. They hit all of their commitments, they were very professional, the price was extremely reasonable, and I would not hesitate to recommend them to other residents.”

Review by
10/27/2018

“I would like to recognize everyone who assisted with the project. They all were outstanding, professional and polite.”

Review by
10/24/2018

“I moved into a new house and I had a quarter of inch of water on the basement floor from some pipes overflowing. I didn't know what the cause was, it was very difficult and overwhelming. I called a plumber who I like very much and the owner came out to try to figure out what to do. They couldn't figure it out and didn't know what to do. Then I called a restoration company that I had used before and they looked around and didn't know what to do. They were very nice people also. Then I got NV Waterproofing from a neighbor, several neighbors had the same problem. Mike came out and looked around and it took him like minutes to figure it out. It was not mysterious to him at all. So they set up a sump pump in the back and connected it to the one already in the house. I don't know if the price was fair or not, it was a pretty big job. The biggest decision for me was whether to buy the battery back up or not. That was a pretty big jump, I don't know if that was the right decision but I went ahead and did that. I am really happy and grateful. I had these two other vendors that literally didn't know what to do. Mike came in and it was like boom, boom, boom. It wasn't mysterious to him at all.”

Review by
10/23/2018

“Excavation and waterproofing of two exterior walls of basement and foundation.”

Review by
10/23/2018

“I did not expect the waterproofing that they did to work, but we have had so much rain lately and it has worked perfectly.”

Review by
10/23/2018

“I was satisfied with the overall quality of what they did. I haven't had any more water issues. I was happy with the effectiveness of what they did, and not having to worry about it anymore.”

Review by
10/23/2018

“They came out pretty quickly. They did a good job explaining the project and what was happening and how to fix it.”

Review by
10/23/2018

“Everything was great! Michael was great. I have already recommended NV Waterproofing to friends. If we need any other service like this we will call them again.”

Review by
10/23/2018

“I was most satisfied that they worked extremely hard and long hours to make sure the job was completed on time. They were also good at leaving the site clean every day.”

Review by
10/23/2018

“They exceeded my expectations in the installation, explanation, and planning.”

Review by
08/24/2017

No review comments provided

Review by
08/24/2017

“They've always given us great service. They've done waterproofing for us. I'd give them an A+ overall.”

Review by
08/24/2017

“I liked that they had quick response time, and they were easy to work with. They put a French drain system in our backyard. They get an A+. I would highly recommend them to a friend.”

Review by
08/24/2017

“I liked that they started on time, finished on time, and they did what they said they were going to do. They dug a trench and put some drainage pipes in. They get an A+.”

Review by
08/24/2017

“I liked that they did a good job. They put in my sump pump. I’d rate them A-. The minus is because they replaced some paneling, some drywall, and the guys who replaced the drywall didn't do as good as job as they could, but the main work that they did which was putting in the sump pump. I haven't had any problems with it, and they were done in a day like they said they would be. I thought the price was reasonable. I think they correctly identified the problem and the solution to the problem.”

Review by
08/24/2017

“NV Waterproofing took the time to make sure they did it right. They were attentive and told me all my options and let me pick. I had a leak in my basement. I would absolutely give them an A+ overall. I was very happy with them. Their customer service was great. I would absolutely recommend them. They did great work. I had four people out, they were great.”

Review by
08/24/2017

“My husband seems quite satisfied. They put in a pump—I don't know exactly what they did, but it kept our basement from water. They did some outside work, as well as fixing in the inside. They’re A+. We haven't had any problems since. I would very likely recommend them.”

Review by
08/24/2017

“They did the work, and they did what they were supposed to do, but they left a lot of their things which I had to hire some other people to come and do the work. Maybe they do that—whatever they did, hopefully, it’s fine, because I don't live there. For that property, so far I don't have any problems with the water. They did a French drain. I would grade the overall experience B+.”

Review by
08/16/2017

“They were on time. They did what they said they were going to do. They did waterproofing. Maybe it would go under foundation repair because they did seal some cracks. But they did a couple of things. They sealed some cracks in the foundation, but they also dug trenches and put down pipelines to divert water from the drainage spout away from the house. So it was two different things they did. I would give them an A overall. It's not leaking.”

Review by
08/16/2017

“They've been great. I liked that the representative that came was knowledgeable about my situation. I didn't have to spend money where I didn't need to spend money. I felt very good, they explained the situation. I had them out several years ago when we had ten inches of rain, and I had a little wetness in the corner, and at the time they repaired it, and I never had it again. I had another area that needed to be fixed, and they fixed it. They did waterproofing work for me. They’re A+. I would highly recommend them to a friend.”

Review by
08/16/2017

“I liked the gentleman that came out to oversee the work and followed through with the work from start to finish. He was available for any questions, was able to answer every questions that I had. I believe he was honest, truthful and integrity—just a wonderful guy. His workers that came out, he got them started, they worked diligently, very good, very clean, very clean effort, just a wonderful job. They did a waterproofing job for me. As far as customer service, the folks that I spoke to at their office, they were very, very helpful, extremely polite from start to finish, they were excellent. They earned an A+. I would highly recommend them to a friend, and I already have—they are wonderful.”

Review by
08/16/2017

“I liked the—when they first come in, they tell you where they think the water's coming in from. They completed the work, but then the next day rain and water had come in, so they came back and redid another area they saw the water coming in from. They put in the little footer. They dug up the hole and everything and put in a new sump pump and put a footer around the wall. The only thing they don't do is repairs to the wall. I would rate them A overall. I didn't have to do too much. Once he came out, then that was the only person I had to talk to. They cleaned up all their mess. I think I've already recommended them.”

Review by
08/16/2017

“I liked that they told me what the problem was, what it was going to cost to fix it, and delivered the solution in the time that they promised it. They did foundation repair and waterproofing for me. They get an A. I would highly recommend them to a friend.”

Review by
08/16/2017

“I was real satisfied with these people. They did an excellent job. I think they did everything—I'm a general contractor, so I'm familiar with these things, and they did an excellent job on everything. They did waterproofing for me. I would give them an A+ overall. I'd recommend them very highly.”

Review by
08/16/2017

“I liked that NV Waterproofing got the work done faster than initially estimated. They did waterproofing, interior drain tile for me. I’d grade them A. I would highly recommend them.”

Review by
08/16/2017

“I liked that they came in when they said they were going to come, did what they said they were going to do, and cleaned up. They did waterproofing, put in tile. They did A work.”

Review by
08/16/2017

“Very meticulous work. It was just waterproofing—we had a crack in the wall. I'd rate them A+.”

Review by
08/03/2017

“I guess I liked that they were responsive, communicative. They did waterproofing. They filled in some cracks so water couldn't get in. I’d grade them A.”

Review by
08/03/2017

“They were fast and comprehensive. They did water mitigation. They did a lot of gutter work and a few other things. I'd give them an A-.”

Review by
08/03/2017

“NV Waterproofing did great work. They cleaned up well. They told us everything that needed to be done. They're very reliable. There was a leak in the foundation, and they did some other things. I'd rate them A+. They really were great.”

Review by
08/03/2017

“They were here, and they were good. They're very hardworking. They seem to really know what they're doing. They did waterproofing for me. I'd rate them A+ overall. I have no complaints. Some associate of my husband at work recommended them to us. We used them, and the basement is so much nicer now. Every time we get rain we don't have to worry about it any more. It's so nice.”

Review by
07/22/2017

“It was great. I think it was a fair price, and they just seemed to do the work really well. Other than that, it was a good experience. They were waterproofing around the foundation. We had an issue where we had some moisture in our basement, some mold and what have you. We had our dry ditch torn down, and then we brought them in and they dug up around the foundation on a couple sides of our house and put in a waterproofing barrier on the exterior of the house and put in an external sump pump and also did a French drain in another part of our yard. It all works great. It seems they did a really good job. They did A+ work. If I had to have that kind of service again, I wouldn't hesitate to use them again.”

Review by
07/22/2017

“I've used them a few other times. They’ve done a lot of the work for the rental property we have. Working great, so far, so good. They did waterproofing jobs for the rental property. I give them an A+. I would highly recommend them.”

Review by
07/22/2017

“They were great. I liked that they have good service, did the job quickly, great, and it worked pretty well for us, very positive. They installed a water evacuation system for me. They get an A.”

Review by
07/22/2017

“They sealed up the cracks in our basement. It was sorely needed. They came out, they looked at everything we identified, and identified a little bit more. The guy told us everything he was going to do. He went along and got the job done. Overall it was an A+ job. I would recommend them.”

Review by
07/22/2017

“They were good, did a good job, and cleaned up everything real nicely. They did a waterproofing job for me. I’d rate them A. I would recommend them.”

Review by
07/22/2017

“They took care of what I needed. They did waterproofing. They installed a waterproofing membrane. I’d rate them A+. I would highly recommend them. I would use them again.”

Review by
07/22/2017

“They did a little bit of both waterproofing and foundation repair. I'd give them an A overall. There's always room for improvement. I would recommend them.”

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