AquaGuard Waterproofing
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

AquaGuard Waterproofing has received 4.3 out of 5 stars based on 109 customer surveys.
5
66
4
26
3
8
2
4
1
5
1st year as a Best Pick Call
"We've been solving basement water issues since 1990. With a company-wide commitment to high-quality workmanship and customer satisfaction, our goal is to solve your specific problem and do it right the first time. At AquaGuard, our vision is to set the standard by which all waterproofing companies are measured."

John Bryant | Manager
Company Information
Services Offered
AquaGuard Waterproofing offers a variety of waterproofing services, including basement waterproofing; French drains; sump pumps and battery backup systems; excavation services; stairwell, window well, and yard drains; and egress window systems.
Warranty
AquaGuard provides a variety of warranties, including lifetime warranties on certain systems.
Company History
The company has assisted customers in Maryland, Virginia, and DC since 1990.
Distinctions
AquaGuard appeared on Qualified Remodeler's Top 500 list in 2018. The company is a member of the Basement Health Association (BHA) and has a BHA Certified Waterproofing Specialist and Certified Egress Specialist on staff. AquaGuard has earned the Service and Technician Assessment Report Award multiple times.
Employee Information
Employees drive marked vehicles and undergo background checks.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
6820 Distribution Drive
Beltsville, MD 20705
Hours
Mon
8:00 am - 9:30 pm
Tue
8:00 am - 9:30 pm
Wed
8:00 am - 9:30 pm
Thu
8:00 am - 9:30 pm
Fri
8:00 am - 9:30 pm
Sat
8:00 am - 5:00 pm
Sun
8:00 am - 2:00 pm
Licenses
MHIC #38760

Compiled Score:

AquaGuard Waterproofing has received 4.3 out of 5 stars based on 109 customer surveys.
5
66
4
26
3
8
2
4
1
5
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/30/2019

“JASON especially but the whole team was wonderful.”

Review by
11/30/2019

“John the salesman”

Review by
11/30/2019

No review comments provided

Review by
11/30/2019

“No face to face contact with them and have not eyeball the actual work. This is a rental that is managed by a management agency.”

Review by
11/27/2019

No review comments provided

Review by
11/26/2019

“They were very thorough in their construction of what they were doing.”

Review by
11/25/2019

“Our basement had leaked where a pipe penetrated through the foundation wall. AquaGuard sealed it from the exterior and since completion of the project, we have not had any leak problems, despite numerous rain storms. I also really appreciated that they did minor seal work on the interior, which was not in the original scope. Thank you!”

Review by
11/25/2019

“The salesperson was outstanding.”

Review by
11/25/2019

“The project leader of the crew that came to my house who actually did the work. They all were respectful”

Review by
11/25/2019

“We needed to have them come out several times, but they did get the job done. The technician, Rusty, was really great. He got the job done right for us.”

Review by
11/24/2019

No review comments provided

Review by
11/23/2019

No review comments provided

Review by
11/23/2019

“Rusty Mueller, the field inspector, is very competent and mostly solved our waterproofing problems.”

Review by
11/23/2019

No review comments provided

Review by
11/22/2019

“They did a great job of protecting the environment from debris, they cleaned up after themselves and then they were able to fit our job in after cancellation and were done in an extremely timely manner.”

Review by
11/22/2019

“The worker that came out to my home and did the work for me.”

Review by
11/21/2019

No review comments provided

Review by
11/21/2019

“The salesperson was great.”

Review by
11/20/2019

“The overall finish was above what I expected. The finishing on the floor and the clean up went above what I thought the crew would do.”

Review by
11/20/2019

“They provide excellent service.”

Review by
11/20/2019

“Everyone was very good and very professional, but I would like to recognize the salesman for his exceptional service. Also, the person who arranged for service when we needed some follow-up care was especially good at conveying the problems that we had and got someone to us in a quick fashion.”

Review by
11/20/2019

“We had water issues for years that we couldn't get rid of and after Aquaguard we had the heaviest rain we had ever seen and nothing got in the basement.”

Review by
11/20/2019

“I could not remember names, but they're great.”

Review by
11/20/2019

“AguaGuard Waterproofing service was wonderful. The crew did an amazing job. They were friendly, professional, and quick. The repairs have been excellent!”

Review by
11/20/2019

“I would like to recognize the salesperson that came to my home initially for their exceptional service.”

Review by
11/20/2019

“My expectations were not exceeded, but I was generally satisfied with what I have experienced so far.”

Review by
11/20/2019

No review comments provided

Review by
11/20/2019

“It took us seven months and an additional payment to get it right with AquaGuard Waterproofing.”

Review by
11/19/2019

“The crew was great, as well as the gentleman that came out. I believe his name was Mark. Everybody was very helpful and very professional.”

Review by
11/19/2019

No review comments provided

Review by
11/19/2019

“They met the expectations.”

Review by
11/19/2019

No review comments provided

Review by
11/18/2019

No review comments provided

Review by
11/18/2019

No review comments provided

Review by
11/18/2019

No review comments provided

Review by
12/06/2018

“The job was done really well. Everything was organized and neat. The finished project was really good.”

Review by
12/06/2018

“I am satisfied overall.”

Review by
12/06/2018

No review comments provided

Review by
12/06/2018

“All the people who did the work were very professional. They explained what they were doing, and they did the work as quickly as they could. I think they had to come back for a second day. They worked hard and they told me what they were doing. They did a great job.”

Review by
12/04/2018

“They did not meet my expectations in any area.”

Review by
11/30/2018

“AquaGuard did an excellent job. Everything went as planned. Would recommend and even personally use on another property if the situation were to require it.”

Review by
11/28/2018

“I was most satisfied with the initial sales presentation, the speed of service, and the quality of the workmanship.”

Review by
11/28/2018

“The customer service and the technician were perfect.”

Review by
11/28/2018

“They met or exceeded my expectations in all areas.”

Review by
11/28/2018

No review comments provided

Review by
11/28/2018

No review comments provided

Review by
11/28/2018

“They are a great organization. I highly recommend them.”

Review by
11/28/2018

“They did a great job and the follow up was tremendous. One of the reasons why we went with Aquaguard in he first place was their reputation for quality service. They definitely lived up to our expectations and more.”

Review by
11/28/2018

No review comments provided

Review by
11/28/2018

“AquaGuard Waterproofing exceeded my expectations when they stood by their workmanship. I had something that I needed them to come back and look at, and they came back immediately and fixed the area without question or issue.”

Review by
11/28/2018

“The overall craftsmanship was done well.”

Review by
11/27/2018

“French drains, replace existing sump pump, added 2nd sump pump”

Review by
11/26/2018

“It rained a lot this year and no flooding.”

Review by
11/25/2018

No review comments provided

Review by
11/24/2018

“As of now, my issue has not been resolved so I cannot give an honest opinion on whether I would recommend the company or tell everyone I know to avoid it. The manner in which they address the corrective actions required to fix my leak will be the deciding factor”

Review by
11/20/2018

“We were pleased overall with the work they did.”

Review by
11/20/2018

“The respectfulness and responsiveness of the crew on site really exceeded my expectations.”

Review by
11/20/2018

“My basement is dry.”

Review by
11/18/2018

“AquaGuard management and Nick were prompt, professional, courteous and responsive in addressing my concerns and pro-actively followed up to make sure I was satisfied.”

Review by
11/18/2018

“Bob Hanson was super! Very professional and knowledgeable. I have dealt with many service people over the years, but Bob is by far one the best I have encountered.”

Review by
11/18/2018

No review comments provided

Review by
11/18/2018

“Very, very, satisfied with the result. shortly after the job was completed we got several inches of rain our basement has remained dry since the job was completed, despite this being one of the rainiest years in recent history”

Review by
11/18/2018

No review comments provided

Review by
11/18/2018

No review comments provided

Review by
11/18/2018

No review comments provided

Review by
11/18/2018

No review comments provided

Review by
11/16/2018

“They met my expectations in all areas of the actual work that was completed.”

Review by
11/15/2018

“There was one little issue with it, and a guy came out who did the repair. His name was Rusty or Rocky or something. He was amazing. He's their troubleshooter. It had to do with how they put the pipe in the drain.”

Review by
11/15/2018

“They met my expectations by doing a great job.”

Review by
11/15/2018

“We loved them. They did a terrific and thorough job. The estimate was given quickly, promptly, and it was fair. The crew was professional and they answered any questions and concerns I had They had to jackhammer around in my house and when they left the area was just spotlessly clean.”

Review by
11/15/2018

No review comments provided

Review by
11/15/2018

“They installed a new drain and sub pump.”

Review by
11/15/2018

“The job looks really good. They did an excellent job of making things look good when they finished the project. I was very happy.”

Review by
11/15/2018

“Everyone I dealt with did an amazing job and very personable. Unfortunately, I did not get any names.”

Review by
11/15/2018

“They exceeded my expectations by how professional they are.”

Review by
11/15/2018

“The team was good and the process was good from start to finish. The proof is in the fact that the D.C. area has had a record high amount of rain and our place is dry as a bone.”

Review by
11/15/2018

“The met my expectations in all areas.”

Review by
11/15/2018

“The customer service, quality work, and the time they took to do the job were all above our expectations.”

Review by
11/15/2018

“I would like to recognize Brian Smith for his exceptional service. The man on site who was doing the work was very professional.”

Review by
11/15/2018

“I would like to recognize our sales representative with AquaGuard Waterproofing for his exceptional service. He was great. He has been with the company forever. He sold the job for sure.”

Review by
11/15/2018

“I'd like to recognize Joseph who gave me the estimate for his exceptional service. He was very good. Also, the man who oversaw all of the work was great!”

Review by
11/15/2018

“I haven't had a drop of water in my basement since so I am happy with it's functionality now.”

Review by
11/15/2018

“The quality of the workmanship exceeded my expectations.”

Review by
11/15/2018

“The workmanship was exceptional.”

Review by
11/15/2018

“I would like to recognize the on-site person who did the work at AquaGuard Waterproofing for his exceptional service. He found really good solutions to some of the issues we were having and he was really creative.”

Review by
11/15/2018

“from inspection to completion pleased with experience”

Review by
11/15/2018

“The sales person who sold us the job should be recognized for being personable as well as professional.”

Review by
11/15/2018

“The person who came and did the work was very good, but I cannot remember his name.”

Review by
11/15/2018

“The work that AquaGuard Waterproofing did was very good, and the estimator was thorough and did a great job selling the services. The people who did the work were unfriendly and disrespectful.”

Review by
11/15/2018

“I would not recommend them to a friend. They attempted to complete the work without permits and the job took over 6 months to complete.”

Review by
11/14/2018

No review comments provided

Review by
11/14/2018

“AquaGuard Waterproofing exceeded my expectations when they came back and re-leveled the front yard after the job was done but the water wasn't draining correctly.”

Review by
11/14/2018

“The pump seems like it's doing the job well.”

Review by
11/14/2018

“I was most satisfied with the way they came in and did the job. They kept the job site clean and since they finished it's been raining and I have had no issues.”

Review by
11/14/2018

“I feel like they met all of my expectations. The guys took time to explain everything and also did the job correctly.”

Review by
11/14/2018

No review comments provided

Review by
11/14/2018

No review comments provided

Review by
11/14/2018

No review comments provided

Review by
11/14/2018

“They put in a pump and drainage systems in the basement.”

Review by
11/14/2018

“I had a waterproofing job done to my basement by AquaGuard. Two months later, after a significant rainstorm, my basement flooded. I contacted AquaGuard and they were very slow to respond. After 4 weeks, I received a response which resulted in a representative coming by the house. That was the last time I heard back from AquaGuard which was May 2018. There have been other significant rainstorms in which my basement has flooded. I have contacted AquaGuard via telephone and mail but have not received a response. My waterproofing job cost over $10,000. I would think I would receive at the very least a little courtesy. I have not. I would never ever do business with that company again. I would never recommend AquaGuard to anyone unless you want to be cheated.”

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