U.S. Waterproofing
7th year as a Best Pick
Best Pick 2018
certified company
Based on 360 Surveys
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Verified General Liability Ins.
Verified Workers' Comp
Compiled Score: star star star star star
U.S. Waterproofing has received 5 out of 5 stars (A-rating) based on 360 customer surveys conducted by Best Pick Reports.
7th year as a Best Pick Call
"We've been a local, family-owned business since 1957, and we continue to grow our business one satisfied customer at a time. We have a full line of interior and exterior methods that enable us to select the most practical and permanent solution for your unique situation. We don't believe in offering a one-size-fits-all solution."

Matthew Stock | President
Company Information
Services Offered
U.S. Waterproofing offers a wide array of basement waterproofing services, including foundation crack repair, interior drain tile systems, exterior waterproof membranes, primary and backup sump pumps, basement egress windows, crawl space encapsulation, window well covers and drains, yard drainage, humidity control, and concrete raising. The company also performs structural foundation repairs, such as carbon fiber, wall bracing, and wall straightening as well as piering for sinking foundations.
U.S. Waterproofing offers various written transferable warranties with no service charge.
Company History
The local, family-owned-and-operated company was founded in 1957.
Additional Information
According to the company, U.S. Waterproofing has resolved over 300,000 basement waterproofing and foundation repair problems.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton

“I had a wonderful experience with U.S. Waterproofing. Nice people, great work, prompt, clean, fast, efficient job. The workman was very nice, and he did a great job—A+.”

“Great work, high quality service!”

“They are terrific.”

“Very knowledgeable, courteous and a great solution for our waterproofing needs. Very responsive to questions. Crew was polite and cleaned up well after the job. Finished product looks great and functions as expected.”

“Installed a large sump pit. They did a very good and clean professional job.”

“Repaired waterproofing.”

“The work was done well.”

“I am very pleased with the work done; we have not had a leak since they completed the repair.”

“New sump pump.”

“Solved the problem, so far so good.”

“Rerouted downspout, plus added a French drain.”

“Prompt service. Well done, JJ.”

“Couple of call backs required, but otherwise all was good.”

“Thank you for your service.”

“Leak in basement.”

“I highly recommend U.S. Waterproofing. I also interacted with two other competitors, and there was no comparison. U.S. Waterproofing was excellent every step of the way. You know when you've found the best.”

“U.S. Waterproofing delivered as advertised, on time, and on budget. We're very satisfied with the work, and it seems to be working perfectly.”

“Very professional service. We were satisfied from the point of consultation to the finished work.”

“Wonderful company to work with. Great customer service and dedicated crew. Strongly recommend—A.”

“Very professional from the estimate to the work being completed. Everything was done as promised and on schedule.”

“Best in business.”

“We had water in our basement for the first time EVER and it was four days before the closing on our house. They gave us an estimate and fixed the cracks the SAME DAY. Buyers were satisfied with the transferable lifetime warranty and we closed as planned. Thanks guys!”

“All the crew and sales people were great. They answered all questions and even found some helpful things and pointed them out. They proceed to do everything they could while in the crawl space. Thanks guys!”

“The sales person that helped me through my decision to seal my basement window was excellent. He was professional and provided everything on his iPad which made for an easy process. My only negative was the person who did the stonework cut a portion of my ceiling frame and now the ceiling tiles droop as there is nothing holding them up on one side. It would be great if this could be fixed to its original condition.”

“Work was completed. The issue was minor, if a brief tutorial was given at the time of installation on battery protocol/inspection a service call could of been avoided.”

“U.S. waterproofing did a very good job overall. There was an issue when the work was completed as I was not told and just happened to show up when they finished. Customer service and follow up wasn't that good. They also forgot to inject several cracks but did so promptly when notified. Have had work done from them in past and always been very satisfied.”

“I feel U.S. Waterproofing did a good job. I don't feel anyone is perfect in what they do, there is always margins for improvement. Other than that I think the job was completed good. They worked with me and completed the job when I was at work so I did not supervise, but I can tell they did what they were asked to do and left my crawl space clean after they were gone!”

“Had multiple occasions of rain and no further leaking from the repair work. The technician was very good and gave good explanations of what he was doing.”

“Second time customer with 2 different houses. Upfront pricing, professional and punctual. No worries after these folks are done.”

“So far so good.”

“A++ all around, great doing business with you.”

“The work was done well and on time. I prefer workers who can communicate in English and these workers could not. I made arrangements for the initial sales person to comeback and answer my questions.”

“I was impressed with how he handled the job. He was a very good employee. I've never had waterproofing done before, so I watched him do his job, and he was very knowledgeable about what he was doing. He was explaining to me how the thing was going as he was doing the work. It was a different fellow for the estimate, and the repair fellow was by himself. There was a foundation crack that went from the top to the bottom. It's been a while since the work was done. It was leaking for quite a while. I have a lot of torrential downpours, and I've been watching it, and we've had no problems since. I've seen their vehicles around, so I remembered them when I saw the water seeping in. I chose them because I thought it was a reputable and good company. I took it on myself to call them. I liked what I saw.”

“They were just fine. I had no problems at all. They were good. They explained everything they needed to do. It's not leaking, and if it does, I'll call them back. I chose them because of the lifetime guarantee. It was a selling point.”

“I had them do a job many years back on my house when I had a leak in my basement, and I picked them again because they were recommended. I called them, and they did a very good job. When I had a couple of issues in my basement within the last several months, they were the first ones that I thought of. We originally scheduled service for two cracks I had in my foundation, and after I called them, I noticed a third one. When the guy came, I asked him if he could do an additional service, and he said, 'Yeah, no problem.' I'd say he was there an hour to an hour and a half. They fixed it the same day. I asked him if he would be able to take care of the third one the same day, and he said, 'Yeah, sure. No problem.' The original guy who came out, the estimator, seemed very knowledgeable. He wasn't pushy about selling anything I didn't need, so I felt very comfortable with him. Even the first time the guy came out many years back, he sounded like he knew what he was doing. He found the source of the problem I had and corrected it. I haven't had problems since. I was planning to do a finished basement, and I was concerned about water entering it. It was taken care of, and I was very pleased. I'm just very happy, and when I do move, they would be the first ones I would contact for service.”

“It went really well. They were at my mother-in-law's. The men who came out were professional. They told me everything they were going to do. They were in and out, they did everything I expected to have done, and I was pleased. I chose them because I had U.S. Waterproofing at my old house, so when it came up that we needed my mother-in-law's house fixed, I remembered that they came to my old house. Plus, the real estate agent I was working with to sell my mother-in-law's house recommended U.S. Waterproofing as one of the companies to use. They were quick in coming out. The guys were great. I didn't have to call them back for anything at all. As far as I know, everything is holding up fine. I don't live on the property, but the people who live there have not said a word about it, so I'm just going with the fact that everything is great.”

“The whole thing was good. The only thing I haven't questioned is the stuff that they filled the hole with comes out of the ground, and I don't know if I can cut that off or not. Everything was good. I'm not having any difficulty with the material; everything's fine.”

“They made the appointment, they were on time for the estimate, they were on time for when they did the job, the guy was very thorough and very clean, and he cleaned up everything afterwards and explained everything. As expected, it was really good. They didn't have to come out and fix anything at all. I've referred them to about two or three other people.”

“U.S. Waterproofing repaired the wall in my office, where I had water coming into my home. They did a great job—all positive. Their work and the person that did the repair were great.”

“The foundation had a crack, and water was running into the basement after heavy rain. The crack was filled from the inside, from the top of the foundation to the bottom. After all the rain this month in Illinois, there has not been any water in the area since the repair. Everyone I spoke to, from the person on the phone to the salesman to the repairman, was polite, they explained, they were prompt, and cleaned up after.”

“I had two cracks on each side of my house, and water was seeping in when I would get heavy rain. They are very positive on correcting the problem, so far.”

“A hole was dug alongside of the foundation where a crack was found. It went all the way down to the footing—about the size of a five-gallon bucket. The dirt was placed in buckets, so as to not disturb the grass or plants. Three bags of their special clay were put in the hole, and at the top, tar sealed the crack. I am very pleased because with all the rain we have had this year my basement has been completely dry. I have had absolutely no water seepage.”

“U.S. Waterproofing repaired three cracks in my concrete foundation. The salesperson, Robert Linard, was knowledgeable and professional, working around my schedule. He assessed the project quickly, and made sure he understood the problem. He also was familiar with the area and industry.”

“U.S. Waterproofing fixed a crack in my basement foundation where water was entering. The serviceman was professional and courteous—he explained in detail the work performed, and what to expect.”

“U.S. Waterproofing did complete basement waterproofing—installed a drain tile and a sump pump with battery backup. The staff was not pushy—they addressed my concerns, and when a last-minute problem happened, they went out of their way to resolve it.”

“I had a minor crack—through which water was seeping—from the top of my foundation wall to the basement floor sealed up. I liked that when I called, a person called me back quickly, came the next day to see the job, and the service call was made a couple of days later. It was quick and easy to get this job done.”

“U.S. Waterproofing sealed a crack in the wall. They're friendly, caring people willing to do their job.”

“The service technician repaired the wall that had cracks.”

“U.S. Waterproofing was repairing a crack in our basement wall.”

“U.S. Waterproofing filled multiple cracks in my foundation. The gentleman who did the work was outstanding.”

“U.S. Waterproofing sealed three cracks in my basement foundation wall. The work was performed in a timely and proficient manner.”

“U.S. Waterproofing plugged a crack in my foundation. The thing that impressed me the most was the replacement of drywall that had to be removed to get to the crack.”

“U.S. Waterproofing was sealing cracks in my foundation that were allowing seepage. Very professional—the work was completed timely and satisfactorily.”

“U.S. Waterproofing sealed three cracks in my foundation that were causing leakage. The knowledge that everyone had was exceptional. It is so easy to pick who to go with when everyone has experience and knowledge.”

“U.S. Waterproofing installed a new sump pump and a backup battery-operated sump pump. They were very detailed in their explanation of options and work to be done, and they were very creative in determining the best way to do the work.”

“U.S. Waterproofing installed a drain tile, a sump pump, and a dry liner. The work was done very quickly, they cleaned everything up, and it looked great.”

“U.S. Waterproofing sealed a foundation crack. The representative, Shawn, was very informative and knowledgeable. The work was completed on time and within budget.”

“We've had a lot of water because we've had a lot of rain, and everything has held up well so far. U.S. Waterproofing came on time, and they were very knowledgeable. They did what I asked them to do, and they're going to do some follow-up work for me, too. The quality of the work was excellent. I feel very positive about the technicians who came out. I'd give them an A.”

“We had a leak in our basement. The cleanup was fine, and I would give U.S. Waterproofing an A+.”

“They did waterproofing for us, and their cleanup was OK. I'd give them an A+.”

“Everything is fine. We had U.S. Waterproofing put in a pump last year, and it is holding up very well. We haven't had any water in the basement at all. I would recommend them—they're A+.”

“U.S. Waterproofing installed a backup pump. I'd give them an A+.”

“They waterproofed the basement, and so far, it has been very good. We were satisfied. The workers were nice, and they cleaned up well. Everything was fine. I would say their grade is an A+.”

“U.S. Waterproofing did a fine job. They took care of the project and delivered as promised. The area has been dry since. I chose them through the Best Pick Reports book. I would grade them as an A+.”

“They put new window wells in, and they did an A+ job. The work was done the way it was described, it was very efficient, and it works.”

“U.S. Waterproofing provided very good service, and I'm very pleased. Even with all the rain, I haven't had a drop anywhere. They were recommended to me by a friend who is a home inspector. I would use them again, and I'd give them an A+ rating.”

“They were great. They waterproofed the foundation, and everything was done to my satisfaction. U.S. Waterproofing gets an A.”

“I had a leak in the basement, so U.S. Waterproofing came in, filled some holes, and poured some stuff in the wall. There have been no leaks since then, so they took care of the problem, as far as I can tell. It's been very, very good so far—there are no problems at all. They deserve an A.”

“I liked that no water came in with the last rain. The technicians were OK, and the job took them about an hour to complete. I probably would use U.S. Waterproofing again, and I would recommend them. They get an A.”

“We had a fine time with U.S. Waterproofing—they were good. They replaced our sump pump and put in a backup, and they did a great job. They didn't leave anything lying around when they were finished. It's an A for them.”

“They put in new window wells, and everything is holding up. The service they provided was very nice, so I would recommend them. I'd say they're an A.”

“We liked the work they did—everything stayed dry. We would probably recommend them, and if we needed more work done, we'd probably get them to come back. U.S. Waterproofing gets an A.”

“We had a substantial rain not too long after U.S. Waterproofing did the work, and thus far, we haven't had a problem. Whatever they suggested we do was right. I would say their service was very good—they're an A.”

“Everything was OK. I would use U.S. Waterproofing again.”

“The quality of the work turned out to be pretty good, so I think I would use them again. I would rate them as an A.”

“U.S. Waterproofing was very good. Everything is working pretty well, and I felt the technician was very good, too. I'd give them an A.”

“U.S. Waterproofing is knowledgeable, prompt, and fair. They waterproofed part of my basement, and there's no water yet. It took them maybe four hours. I would recommend them, and I would give them an A.”

“I've used U.S. Waterproofing twice. The last time they came out, they diverted a drainpipe away from the foundation and used sealant on a wall. I'd give them an A+.”

“They seemed to be efficient, and they accomplished the work. They only had to come back once because one of the jacks was not installed right, but since they came back out to fix that, everything has been holding up fine. I'd rate them as an A.”

“I've been using U.S. Waterproofing for years for this and that, but they outdid themselves this time. I'm very happy with the work, and they were very nice. I recommend them to as many people as I can. They were quite good.”

“The technician from U.S. Waterproofing was very good, and he explained what he was doing and why it would work. We had some water seeping out of a prior fix from a different company, and U.S. Waterproofing did another type of sealing that worked out really well. We liked what they did. They earned an A+.”

“They recently did waterproofing for me, and I would highly recommend them. The technicians were professional, they were here on time, and they cleaned up after themselves. Everything is holding up fine with no issues. I'd give them an A+.”

“They did everything they said they were going to do, and they charged me what they said they were going to charge me. So far, I haven't had any leaks. I had some leaks on the walls, and they fixed them all. The quality of the work was excellent, and the workers couldn't have been better. Everything was cleaned up perfectly. I'd tell others to go ahead and give U.S. Waterproofing a call. I'd give them an A+ all across the board.”

“U.S. Waterproofing addressed our problem, and it has been fine ever since. They repaired some seepage. The overall customer service was great. They were lovely, and we had no issues with cleanup afterward. If I were to grade them on service and quality, I would give them an A+.”

“U.S. Waterproofing did an excellent job. They did some waterproofing for us—A+.”

“I liked the service from the start to the finish. They said what they were going to do, and it's worked perfect. We had a leak in the basement, and they came in and fixed it. They did not have to come back to redo anything, and the cleanup was great after the job was finished. I would give them an A+.”

“I had a fantastic experience. U.S. Waterproofing did everything just right, and I've had no leaks since then. They repaired six patches, and everything was done right the first time. The cleanup was done well, too. I'd give them an A.”

“They looked the floor over and thought it didn't really need to be resurfaced right now. The quality of the work and the worker were fine. I would use the company again. They completed the work in a reasonable time frame. My neighbor helped me out in choosing the company over others. I would give U.S. Waterproofing an A+.”

“I had water leakage, and I used U.S. Waterproofing for the problem. They repaired some cracks in my crawlspace. Their work was A+. Overall, I would say I had a positive experience. I would recommend them.”

“U.S. Waterproofing stopped the water leak, and the quality of the work was very good. They fixed the crack in the basement wall. They took care of the problem in a reasonable time frame for me. I would say it was an A+ job. I've used them in the past as well.”

“The worker finally found my problems and fixed them. He worked with me. They had to waterproof my basement and garage. I think their customer service was OK, and the cleanup was not a problem. I've already recommended them to someone I know. I'd give them an A+.”

“U.S. Waterproofing did a very good job. I've used them a second time, and I would have them again if the need came up. They did a very, very good job for us. Most recently, our pump was pumping water in one spot; it would keep coming into the pump and coming into the pump. They diverted the water by putting a thing in the ground to push the water away from the house. It's hard to explain it, but that's what they did. I never had to go and clean behind them, and they have not had to come out and touch up on any work. We were referred to the company by my sister. I would rate them as an A+.”

“U.S. Waterproofing was quick and thorough, and we haven't really had any problems since they've come. They sealed up leaks. I chose this company over others because of recommendations and references from other people. The work was great, and the workers were very nice, friendly, and thorough. They did a great job, and the cleanup was fine. I'd use them again. It was an A+ experience.”

“There were some cracks in the outside wall that caused a leak in my basement, and they fixed it. They did a great job. We didn't have a leak inside anymore after that. The cleanup after the job was finished was good. If I were to give this company a grade based on their service, I would give them an A+. It was good.”

“U.S. Waterproofing fixed five cracks. Initially, we thought we had mold in our house—we didn't—but we had a few leaks that were down there that we wanted to take care of right away. We had no problems with the quality of the work that was done—no problem. I would definitely use this company again. I chose them over others because my daughter had used them. They were an A+.”

“They put an interior drainage system in the basement. The quality of the work was very good. I would give the company an A. I had two companies come out, but I went with U.S. Waterproofing because I liked their salesperson.”

“We had a sump pump installed by U.S. Waterproofing. I'd give them an A rating. The workers were friendly and gave me a basic description of different options that I could choose from; they gave me a good description of the options—their differences versus their competitors. When they actually installed it, I felt like they gave me a good description of what I needed to do to maintain it. I would give them an A grade.”

“U.S. Waterproofing came in and put in my underground downspout to get water away from the house. I'd give them an A-.”

“I called U.S. Waterproofing out to take care of damage done to my basement. There were some normal seepage and cracks. I decided to use them to handle the work because I had used them before. I thought they were knowledgeable, and they arrived on time, so I used them again. I'd say they were an A.”

“I haven't had any issues. We'll see how well everything holds up, but so far, there's no issue at all. They sealed some very small cracks for me. They get an A. They were fine.”