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FEATURED REVIEWS
“Initially we had a very good experience, however eight months after our basement drain tile was installed we began getting some leakage from a crack in the wall and newly-developed cracks in the floor. While the wall crack was repaired—a month later due to U.S. Waterproofing's busy schedule—the floor cracks were not repaired despite being assured that we would be contacted about them. Unfortunately, I lost the supervisor’s number in the bustle of moving and we have since sold the house. However, the drain tile did help us get through a regional flooding incident with no water in that part of the basement!”
“They are terrific.”
“U.S. Waterproofing was thorough and professional. They explained what was needed, why and how it would be done. We have had no issues since the work was done and are extremely pleased with the results. I recommended them to a colleague who ended up using them and was also pleased with the results. ”
“I highly recommend U.S. waterproofing. I also interacted with two other competitors and work done by one and there was no comparison U.S. was excellent every step of the way. You know when you've found the best. More expensive however. ”
“U.S. Waterproofing delivered as advertised, on time and on budget. We're very sat six fold with the work and it seems to be working perfectly. ”
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“I am very pleased with the work done; we have not had a leak since they completed the repair.”
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“Solved the problem, so far so good.”
“The work was done well.”
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“Thank you for your service.”
“Repaired waterproofing.”
“Prompt service. Well done, JJ.”
“Rerouted downspout, plus added a French drain.”
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“Initially we had a very good experience, however eight months after our basement drain tile was installed we began getting some leakage from a crack in the wall and newly-developed cracks in the floor. While the wall crack was repaired—a month later due to U.S. Waterproofing's busy schedule—the floor cracks were not repaired despite being assured that we would be contacted about them. Unfortunately, I lost the supervisor’s number in the bustle of moving and we have since sold the house. However, the drain tile did help us get through a regional flooding incident with no water in that part of the basement!”
“Very knowledgeable, courteous and a great solution for our waterproofing needs. Very responsive to questions. Crew was polite and cleaned up well after the job. Finished product looks great and functions as expected.”
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“I'm leaking again and have to call for repairs.”
“Couple of call backs required, but otherwise all was good.”
“Installed a large sump pit. They did a very good and clean professional job.”
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“Great work, high quality service!”
“They are terrific.”
“Leak in basement.”
“New sump pump.”
“I had a wonderful experience with U.S. Waterproofing. Nice people, great work, prompt, clean, fast, efficient job. The workman was very nice, and he did a great job—A+.”
“Excellent work. Overall very satisfied. Only negative is it’s long, very long wait until they got to my home and to complete work to be done. And they had to return, as repair was not complete first time around, with more weeks of waiting in between. Work took several months to be completed.”
“The customer service was good. The workers were very hardworking and efficient. I still had a problem after the original waterproofing was completed. They came back out and did what I would call a patch job. I'm not convinced that my problem is totally resolved.”
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“Not a waterproofing company. They are an injector of materials. It works great. If not, well they injected it.”
“They installed a sump pump and underground extensions with a pop-up. As a new customer, it was easy and quick to set up an appointment or get an estimate. However, they treat their repeat customers very badly and don't stand by their work. After a particularly rainy week, I was having a problem with standing water where the underground extension was set. I was told that their next appointment was in two weeks! Needless to say, I had another company redo the extensions to be further away from foundation and resolve the standing water issues.”
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“I am a general contractor and I use them all the time for foundation cracks .”
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“So far so good.”
“I did have a small problem with the clean-up ( it was a 9%+ day) I was more than happy with the quick response and the companies willingness to go above and beyond to rectify the issue in a more than timely manor. If you choose U.S. Water Proofing, I am certain you will be more than satisfied with their work and have a new appreciation toward the workman's mastery and performance.”
“The work was done well and on time. I prefer workers who can communicate in English and these workers could not. I made arrangements for the initial sales person to comeback and answer my questions.”
“I've been disappointed with my experience. One of the cracks that was repaired is definitely leaking, however now it is behind new stairs that will cost me to take out so the crack can be repaired. There are 3 others that have water around them. I called the warranty department to come repair and they said they weren't sure if the issue was the cracks or the foundation. They said their manager would call me to schedule a follow-up appointment. It's been a few weeks and I haven't received any follow-up.”
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“Don't know if leak was fixed haven't had any extreme rain yet. Jerry Meadow came out to give me an estimate and analysis of my home, I really think all he did was look at the two cracks that I felt concern with and gave me an estimate for them, when asked if he felt there was any other problem he said no. I question my downspouts outside and he said they were fine without really looking at them. I thought this could have been a source of the problem he said no. He also said that the repairman had enough room to work without having to open the wall, all I had to do was move the freezer. When the repairman came and see the two cracks he seemed mad that Jerry said he had enough room, a man that was in the business for 3 years should have known better. He ended up repairing the cracks with your solution and the drill was pretty tight for him to use. Like I said I'll be completely satisfied if I don't have any leaks in the future.”
“Our experience was mixed. The quality of waterproofing was excellent. However, the sales team was high-pressure and manipulative, trying to convince us that we needed to pump our water to the curb for an extra 2K. (We have a small house and don't produce that much water.) The installation guys broke our ancient sewer pipe and we split the cost of a new one with U.S. waterproofing. That work was completed quickly and painlessly. It's hard to blame them for breaking that pipe, as it was so old. Still, they did break it. Yet, they did split the cost of the repair, and had it completed within 24 hours.”
“U.S. Waterproofing, corrected a problem in my foundation without a problem, also they corrected a water problem that would not go away, because I was still receiving water leaking in my basement. So far, the problem seems to be corrected, but I still have a warranty on the workmanship, so I will see what transpires with the next rainstorm. The warranty expires in August.”
“U.S. Waterproofing was thorough and professional. They explained what was needed, why and how it would be done. We have had no issues since the work was done and are extremely pleased with the results. I recommended them to a colleague who ended up using them and was also pleased with the results. ”
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“Did quality work for a reasonable price.”
“Very professional service. We were satisfied from the point of the consultation to the finished work. ”
“Second time customer with 2 different houses. Upfront pricing, professional and punctual. No worries after these folks are done .”
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“Excellent. Professional. Highly recommend .”
“I highly recommend U.S. waterproofing. I also interacted with two other competitors and work done by one and there was no comparison U.S. was excellent every step of the way. You know when you've found the best. More expensive however. ”
“All the crew and sales people were great. They answered all questions and even found some helpful things and pointed them out. They proceed to do everything they could while in the crawl space. Thanks guys!”
“Work was completed. The issue was minor, if a brief tutorial was given at the time of installation on battery protocol/inspection a service call could of been avoided.”
“The U.S. Waterproofing team was very professional. The work was completed fast and per schedule. Great follow through and communication. ”
“The work that was done was good so far - but we have only had this for a few months. I was not pleased with our sales person. We spent almost $2, with your company, and he seemed almost put out every time I called him. I would have rather contacted the workers on site, and would have probably gotten a better response from them. The workers that came to the job site were very punctual and professional, and I felt that they got the work done in a timely manner.”
“I can't rave enough!”
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“Best in business.”
“U.S. Waterproofing delivered as advertised, on time and on budget. We're very sat six fold with the work and it seems to be working perfectly. ”
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“Adviser drives up to our home in his Porsche, sells us on a crack repair. After paying for and having repair done. The leak is worse. Now we have 2 issues causing the leak and U.S. Waterproofing refuses to provide any solution to the problem. They got their money, we still have a leak, this is not a way to conduct a business. I feel like I paid for the adviser’s car payment, but now I have to pay someone else to fix our problem. Their adviser should be able to recognize what the actual problem is, and if there are 2 problems, they should be experienced enough to determine a resolution for both problems. I now believe that when the tech used a jackhammer to enlarge the crack to be repaired, they damaged the window frame causing the leak to move to the window frame.”
“It went really well. They were at my mother-in-law's. The men who came out were professional. They told me everything they were going to do. They were in and out, they did everything I expected to have done, and I was pleased. I chose them because I had U.S. Waterproofing at my old house, so when it came up that we needed my mother-in-law's house fixed, I remembered that they came to my old house. Plus, the real estate agent I was working with to sell my mother-in-law's house recommended U.S. Waterproofing as one of the companies to use. They were quick in coming out. The guys were great. I didn't have to call them back for anything at all. As far as I know, everything is holding up fine. I don't live on the property, but the people who live there have not said a word about it, so I'm just going with the fact that everything is great.”
