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FEATURED REVIEWS
“There were several people who were just outstanding! One person was our salesperson, Robert, one was the warranty person who came out, and there were also the guys who did the work. They were all really terrific! I couldn't have had a better experience! I'm the type of homeowner who has to be on the job watching it done, see if they ran into any problems, or whatever, and they were great!”
“Very professional, they were easy to communicate with on when the work would be started. They were reasonable with financing, I was also very satisfied with all the workers that came out to work on the project. Highly recommend.”
“I would like to recognize everyone at U.S. Waterproofing for their exceptional service because they were all good.”
“Initially we had a very good experience, however eight months after our basement drain tile was installed we began getting some leakage from a crack in the wall and newly-developed cracks in the floor. While the wall crack was repaired—a month later due to U.S. Waterproofing's busy schedule—the floor cracks were not repaired despite being assured that we would be contacted about them. Unfortunately, I lost the supervisor’s number in the bustle of moving and we have since sold the house. However, the drain tile did help us get through a regional flooding incident with no water in that part of the basement!”
“They are terrific.”
“They did their job.”
“There were several people who were just outstanding! One person was our salesperson, Robert, one was the warranty person who came out, and there were also the guys who did the work. They were all really terrific! I couldn't have had a better experience! I'm the type of homeowner who has to be on the job watching it done, see if they ran into any problems, or whatever, and they were great!”
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“I appreciated the FACT that they offered multiple solutions. Permaseale has 1 solution, and it is expensive and intrusive. Have heart problem? Surgery. $10,000. Have a hang nail? Surgery. $10,000. Have a bad hair day? Surgery. $10,000. That's how I felt. They quoted me that price 10 years ago, and I was so desperate, I was going to do it until a relative stepped in.”
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“U.S. Waterproofing did as well as expected.”
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“they did ok on concrete raising”
“The guarantee to fix the problem held true.”
“U.S. Waterproofing met my expectations in all areas.”
“U.S. Waterproofing met or exceeded my expectations in all areas.”
“Very professional, they were easy to communicate with on when the work would be started. They were reasonable with financing, I was also very satisfied with all the workers that came out to work on the project. Highly recommend.”
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“Jim Ford, our salesman, was absolutely perfect. He was extraordinarily knowledgeable and seemed to be genuinely interested in helping us fix our wet basement.”
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“Cracked my sewer line. Cut into water line.”
“They are very professional, efficient, and did a good job.”
“They met my expectations by doing a good job all around.”
“I was most satisfied because they stopped all my leaks.”
“The issue was not resolved. The basement still leaks, and they have not stepped up to fix the problem.”
“I was very satisfied with U.S. Waterproofing.”
“The service was good and they were very clean.”
“They exceeded my expectations by sticking to the schedule, they were neat and clean, all of the people that I dealt with tended to be professional and responsive.”
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“I would like to recognize everyone at U.S. Waterproofing for their exceptional service because they were all good.”
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“I am very pleased with the work done; we have not had a leak since they completed the repair.”
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“Solved the problem, so far so good.”
“The work was done well.”
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“Thank you for your service.”
“Repaired waterproofing.”
“Prompt service. Well done, JJ.”
“Rerouted downspout, plus added a French drain.”
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“Initially we had a very good experience, however eight months after our basement drain tile was installed we began getting some leakage from a crack in the wall and newly-developed cracks in the floor. While the wall crack was repaired—a month later due to U.S. Waterproofing's busy schedule—the floor cracks were not repaired despite being assured that we would be contacted about them. Unfortunately, I lost the supervisor’s number in the bustle of moving and we have since sold the house. However, the drain tile did help us get through a regional flooding incident with no water in that part of the basement!”
“Very knowledgeable, courteous and a great solution for our waterproofing needs. Very responsive to questions. Crew was polite and cleaned up well after the job. Finished product looks great and functions as expected.”
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“I'm leaking again and have to call for repairs.”
“Couple of call backs required, but otherwise all was good.”
“Installed a large sump pit. They did a very good and clean professional job.”
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“Great work, high quality service!”
“They are terrific.”
“Leak in basement.”
“New sump pump.”
“I had a wonderful experience with U.S. Waterproofing. Nice people, great work, prompt, clean, fast, efficient job. The workman was very nice, and he did a great job—A+.”
“Excellent work. Overall very satisfied. Only negative is it’s long, very long wait until they got to my home and to complete work to be done. And they had to return, as repair was not complete first time around, with more weeks of waiting in between. Work took several months to be completed.”
“The customer service was good. The workers were very hardworking and efficient. I still had a problem after the original waterproofing was completed. They came back out and did what I would call a patch job. I'm not convinced that my problem is totally resolved.”
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“Not a waterproofing company. They are an injector of materials. It works great. If not, well they injected it.”
“They installed a sump pump and underground extensions with a pop-up. As a new customer, it was easy and quick to set up an appointment or get an estimate. However, they treat their repeat customers very badly and don't stand by their work. After a particularly rainy week, I was having a problem with standing water where the underground extension was set. I was told that their next appointment was in two weeks! Needless to say, I had another company redo the extensions to be further away from foundation and resolve the standing water issues.”
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“I am a general contractor and I use them all the time for foundation cracks .”
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“So far so good.”
“I did have a small problem with the clean-up ( it was a 9%+ day) I was more than happy with the quick response and the companies willingness to go above and beyond to rectify the issue in a more than timely manor. If you choose U.S. Water Proofing, I am certain you will be more than satisfied with their work and have a new appreciation toward the workman's mastery and performance.”
“The work was done well and on time. I prefer workers who can communicate in English and these workers could not. I made arrangements for the initial sales person to comeback and answer my questions.”
“I've been disappointed with my experience. One of the cracks that was repaired is definitely leaking, however now it is behind new stairs that will cost me to take out so the crack can be repaired. There are 3 others that have water around them. I called the warranty department to come repair and they said they weren't sure if the issue was the cracks or the foundation. They said their manager would call me to schedule a follow-up appointment. It's been a few weeks and I haven't received any follow-up.”
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“Don't know if leak was fixed haven't had any extreme rain yet. Jerry Meadow came out to give me an estimate and analysis of my home, I really think all he did was look at the two cracks that I felt concern with and gave me an estimate for them, when asked if he felt there was any other problem he said no. I question my downspouts outside and he said they were fine without really looking at them. I thought this could have been a source of the problem he said no. He also said that the repairman had enough room to work without having to open the wall, all I had to do was move the freezer. When the repairman came and see the two cracks he seemed mad that Jerry said he had enough room, a man that was in the business for 3 years should have known better. He ended up repairing the cracks with your solution and the drill was pretty tight for him to use. Like I said I'll be completely satisfied if I don't have any leaks in the future.”
“Our experience was mixed. The quality of waterproofing was excellent. However, the sales team was high-pressure and manipulative, trying to convince us that we needed to pump our water to the curb for an extra 2K. (We have a small house and don't produce that much water.) The installation guys broke our ancient sewer pipe and we split the cost of a new one with U.S. waterproofing. That work was completed quickly and painlessly. It's hard to blame them for breaking that pipe, as it was so old. Still, they did break it. Yet, they did split the cost of the repair, and had it completed within 24 hours.”
“U.S. Waterproofing, corrected a problem in my foundation without a problem, also they corrected a water problem that would not go away, because I was still receiving water leaking in my basement. So far, the problem seems to be corrected, but I still have a warranty on the workmanship, so I will see what transpires with the next rainstorm. The warranty expires in August.”
“U.S. Waterproofing was thorough and professional. They explained what was needed, why and how it would be done. We have had no issues since the work was done and are extremely pleased with the results. I recommended them to a colleague who ended up using them and was also pleased with the results. ”
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“Did quality work for a reasonable price.”
“Very professional service. We were satisfied from the point of the consultation to the finished work. ”
“Second time customer with 2 different houses. Upfront pricing, professional and punctual. No worries after these folks are done .”
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