U.S. Waterproofing
7th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

U.S. Waterproofing has received 4.8 out of 5 stars based on 274 customer surveys.
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7th year as a Best Pick Call
"We've been a local, family-owned business since 1957, and we continue to grow our business one satisfied customer at a time. We have a full line of interior and exterior methods that enable us to select the most practical and permanent solution for your unique situation. We don't believe in offering a one-size-fits-all solution."

Matthew Stock | President
Company Information
Services Offered
U.S. Waterproofing offers a wide array of basement waterproofing services, including foundation crack repair, interior drain tile systems, exterior waterproof membranes, primary and backup sump pumps, basement egress windows, crawl space encapsulation, window well covers and drains, yard drainage, humidity control, and concrete raising. The company also performs structural foundation repairs, such as carbon fiber, wall bracing, and wall straightening as well as piering for sinking foundations.
Warranty
U.S. Waterproofing offers various written transferable warranties with no service charge.
Company History
The local, family-owned-and-operated company was founded in 1957.
Additional Information
According to the company, U.S. Waterproofing has resolved over 300,000 basement waterproofing and foundation repair problems.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton

Compiled Score:

U.S. Waterproofing has received 4.8 out of 5 stars based on 274 customer surveys.
5
242
4
20
3
8
2
4
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/09/2017

No review comments provided

Review by
10/08/2017

“I am very pleased with the work done; we have not had a leak since they completed the repair.”

Review by
10/08/2017

No review comments provided

Review by
10/07/2017

“The work was done well.”

Review by
10/07/2017

“Solved the problem, so far so good.”

Review by
10/07/2017

No review comments provided

Review by
10/07/2017

No review comments provided

Review by
10/07/2017

No review comments provided

Review by
10/04/2017

“Thank you for your service.”

Review by
10/04/2017

“Repaired waterproofing.”

Review by
10/03/2017

“Prompt service. Well done, JJ.”

Review by
10/03/2017

“I'm leaking again and have to call for repairs.”

Review by
10/03/2017

“Rerouted downspout, plus added a French drain.”

Review by
10/03/2017

No review comments provided

Review by
10/03/2017

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10/03/2017

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10/03/2017

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Review by
10/03/2017

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Review by
10/03/2017

“Initially we had a very good experience, however eight months after our basement drain tile was installed we began getting some leakage from a crack in the wall and newly-developed cracks in the floor. While the wall crack was repaired—a month later due to U.S. Waterproofing's busy schedule—the floor cracks were not repaired despite being assured that we would be contacted about them. Unfortunately, I lost the supervisor’s number in the bustle of moving and we have since sold the house. However, the drain tile did help us get through a regional flooding incident with no water in that part of the basement!”

Review by
10/03/2017

“Very knowledgeable, courteous and a great solution for our waterproofing needs. Very responsive to questions. Crew was polite and cleaned up well after the job. Finished product looks great and functions as expected.”

Review by
10/01/2017

“Couple of call backs required, but otherwise all was good.”

Review by
09/29/2017

“Installed a large sump pit. They did a very good and clean professional job.”

Review by
09/29/2017

No review comments provided

Review by
09/29/2017

No review comments provided

Review by
09/29/2017

No review comments provided

Review by
09/28/2017

No review comments provided

Review by
09/28/2017

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Review by
09/28/2017

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Review by
09/28/2017

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Review by
09/28/2017

“Not a waterproofing company. They are an injector of materials. It works great. If not, well they injected it.”

Review by
09/28/2017

“Great work, high quality service!”

Review by
09/28/2017

“They are terrific.”

Review by
09/28/2017

“Leak in basement.”

Review by
09/28/2017

“New sump pump.”

Review by
09/28/2017

“I had a wonderful experience with U.S. Waterproofing. Nice people, great work, prompt, clean, fast, efficient job. The workman was very nice, and he did a great job—A+.”

Review by
09/28/2017

“They installed a sump pump and underground extensions with a pop-up. As a new customer, it was easy and quick to set up an appointment or get an estimate. However, they treat their repeat customers very badly and don't stand by their work. After a particularly rainy week, I was having a problem with standing water where the underground extension was set. I was told that their next appointment was in two weeks! Needless to say, I had another company redo the extensions to be further away from foundation and resolve the standing water issues.”

Review by
09/28/2017

“Excellent work. Overall very satisfied. Only negative is it’s long, very long wait until they got to my home and to complete work to be done. And they had to return, as repair was not complete first time around, with more weeks of waiting in between. Work took several months to be completed.”

Review by
09/28/2017

“The customer service was good. The workers were very hardworking and efficient. I still had a problem after the original waterproofing was completed. They came back out and did what I would call a patch job. I'm not convinced that my problem is totally resolved.”

Review by
06/21/2016

No review comments provided

Review by
06/20/2016

No review comments provided

Review by
06/20/2016

No review comments provided

Review by
06/20/2016

“So far so good.”

Review by
06/20/2016

“I am a general contractor and I use them all the time for foundation cracks .”

Review by
06/20/2016

No review comments provided

Review by
06/20/2016

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06/20/2016

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Review by
06/20/2016

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Review by
06/20/2016

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Review by
06/20/2016

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Review by
06/20/2016

No review comments provided

Review by
06/20/2016

“I've been disappointed with my experience. One of the cracks that was repaired is definitely leaking, however now it is behind new stairs that will cost me to take out so the crack can be repaired. There are 3 others that have water around them. I called the warranty department to come repair and they said they weren't sure if the issue was the cracks or the foundation. They said their manager would call me to schedule a follow-up appointment. It's been a few weeks and I haven't received any follow-up.”

Review by
06/20/2016

“I did have a small problem with the clean-up ( it was a 9%+ day) I was more than happy with the quick response and the companies willingness to go above and beyond to rectify the issue in a more than timely manor. If you choose U.S. Water Proofing, I am certain you will be more than satisfied with their work and have a new appreciation toward the workman's mastery and performance.”

Review by
06/20/2016

“The work was done well and on time. I prefer workers who can communicate in English and these workers could not. I made arrangements for the initial sales person to comeback and answer my questions.”

Review by
06/19/2016

No review comments provided

Review by
06/18/2016

“Don't know if leak was fixed haven't had any extreme rain yet. Jerry Meadow came out to give me an estimate and analysis of my home, I really think all he did was look at the two cracks that I felt concern with and gave me an estimate for them, when asked if he felt there was any other problem he said no. I question my downspouts outside and he said they were fine without really looking at them. I thought this could have been a source of the problem he said no. He also said that the repairman had enough room to work without having to open the wall, all I had to do was move the freezer. When the repairman came and see the two cracks he seemed mad that Jerry said he had enough room, a man that was in the business for 3 years should have known better. He ended up repairing the cracks with your solution and the drill was pretty tight for him to use. Like I said I'll be completely satisfied if I don't have any leaks in the future.”

Review by
06/17/2016

“Our experience was mixed. The quality of waterproofing was excellent. However, the sales team was high-pressure and manipulative, trying to convince us that we needed to pump our water to the curb for an extra 2K. (We have a small house and don't produce that much water.) The installation guys broke our ancient sewer pipe and we split the cost of a new one with U.S. waterproofing. That work was completed quickly and painlessly. It's hard to blame them for breaking that pipe, as it was so old. Still, they did break it. Yet, they did split the cost of the repair, and had it completed within 24 hours.”

Review by
06/17/2016

“U.S. Waterproofing was thorough and professional. They explained what was needed, why and how it would be done. We have had no issues since the work was done and are extremely pleased with the results. I recommended them to a colleague who ended up using them and was also pleased with the results.  ”

Review by
06/17/2016

“U.S. Waterproofing, corrected a problem in my foundation without a problem, also they corrected a water problem that would not go away, because I was still receiving water leaking in my basement. So far, the problem seems to be corrected, but I still have a warranty on the workmanship, so I will see what transpires with the next rainstorm. The warranty expires in August.”

Review by
06/17/2016

No review comments provided

Review by
06/17/2016

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06/17/2016

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06/17/2016

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06/17/2016

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06/17/2016

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06/17/2016

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06/17/2016

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Review by
06/17/2016

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Review by
06/17/2016

“Very professional service. We were satisfied from the point of the consultation to the finished work.  ”

Review by
06/17/2016

“Second time customer with 2 different houses. Upfront pricing, professional and punctual. No worries after these folks are done .”

Review by
06/17/2016

No review comments provided

Review by
06/17/2016

“Did quality work for a reasonable price.”

Review by
06/15/2016

“Excellent. Professional. Highly recommend .”

Review by
06/15/2016

No review comments provided

Review by
06/15/2016

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Review by
06/15/2016

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Review by
06/15/2016

“I highly recommend U.S. waterproofing. I also interacted with two other competitors and work done by one and there was no comparison U.S. was excellent every step of the way. You know when you've found the best. More expensive however.  ”

Review by
06/14/2016

“All the crew and sales people were great. They answered all questions and even found some helpful things and pointed them out. They proceed to do everything they could while in the crawl space. Thanks guys!”

Review by
06/14/2016

“Work was completed. The issue was minor, if a brief tutorial was given at the time of installation on battery protocol/inspection a service call could of been avoided.”

Review by
06/14/2016

“The U.S. Waterproofing team was very professional. The work was completed fast and per schedule. Great follow through and communication. ”

Review by
06/14/2016

“U.S. Waterproofing delivered as advertised, on time and on budget. We're very sat six fold with the work and it seems to be working perfectly. ”

Review by
06/14/2016

“Adviser drives up to our home in his Porsche, sells us on a crack repair. After paying for and having repair done. The leak is worse. Now we have 2 issues causing the leak and U.S. Waterproofing refuses to provide any solution to the problem. They got their money, we still have a leak, this is not a way to conduct a business. I feel like I paid for the adviser’s car payment, but now I have to pay someone else to fix our problem. Their adviser should be able to recognize what the actual problem is, and if there are 2 problems, they should be experienced enough to determine a resolution for both problems. I now believe that when the tech used a jackhammer to enlarge the crack to be repaired, they damaged the window frame causing the leak to move to the window frame.”

Review by
06/14/2016

“The work that was done was good so far - but we have only had this for a few months. I was not pleased with our sales person. We spent almost $2, with your company, and he seemed almost put out every time I called him. I would have rather contacted the workers on site, and would have probably gotten a better response from them. The workers that came to the job site were very punctual and professional, and I felt that they got the work done in a timely manner.”

Review by
06/14/2016

No review comments provided

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06/14/2016

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06/14/2016

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06/14/2016

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06/14/2016

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06/14/2016

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06/14/2016

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06/14/2016

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06/14/2016

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06/14/2016

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06/14/2016

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06/14/2016

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06/14/2016

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Review by
06/14/2016

“Best in business.”

Review by
06/14/2016

“I can't rave enough!”

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/12/2015

“New sump pump Good salesman”

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