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FEATURED REVIEWS
“Scott Callaway. He helped to fit the project in before the birth of our daughter. He went above and beyond to make this happen and it was greatly appreciated. None of the communication issues noted above were a result of Scott. He gets a 5/5 all around.”
“The system they installed has worked flawlessly for years.”
“I am most satisfied with the quality of the product and the cleanliness of the installation.”
“They were thorough, clean, gave a thorough estimate and were very friendly.”
“Everyone seemed to do a really nice job from start to finish.”
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“The timeliness was fantastic.”
“You were able to work along side an oil tank installation happening the same day, waiting until the old oil tank was removed and then promptly digging the french drain around the tank area so that the new oil tank could be put in within the hour.”
“The staff that came to my house were good.”
“Anthony was very patient and answered all of our questions.”
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“Tom Armano. Professional, knowledgeable, timely throughout.”
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“Super impressed with Tom and his crew. Everyone seemed quite experienced, respectful, and the work was tidy. I appreciated that they were careful and clean and followed all of the recommended Covid safety precautions.”
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“Very detailed estimate”
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“This was a challenging project and NBS stayed with it to get to a good result. There were bumps in the road. When digging the sump pump pit, the workers hit ground water but did not say anything. As a result, when the system went live, simultaneous with a 3" rain, it was pumping massive amounts of water even though the final drains had not been installed, resulting in hundreds of gallons of water threatening the basement. Once this issue was confronted, NBS reset the sump pump at a slightly higher elevation and provided a higher hp pump to move the water. The workers worked hard and appear to have done good quality work and were well organized.”
“They were professional, communicative, and on time.”
“I was very happy!”
“The work crew was great!”
“There is not”
“They did a wonderful job.”
“The technician that came was knowlegeable of the product and the sales guy knew his stuff. I would highly recommend them and their customer service is great.”
“Everything is great!”
“I would definitely recommend Northeast Basement systems to any friends and family. They were very timely and explained everything to the fullest. The sales rep and the workers were very polite and and very clean. They do an outstanding job”
“I had some complaints about the installation and no on responded. I have reached out to the salesperson for help and he has yet to respond. He only cares about the sale and not the customer.”
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“We can?t compliment NE Basement systems high enough for the job they did on our basement. From the get go and meeting Scott (sale representative) Callaway we knew after meeting with two other companies - Scott knew what he was doing and the plan to waterproof our basement was the most comprehensive and surprisingly was not the most expensive. We also had an issue with time as our house was being renovated and the water issue needed to be taken care of immediately. The work crew that installed the basement were friendly and conscientious and did a terrific job. Mark Milone came out after the basement system was installed and walked us through the system, maintenance and things to look out for and spotted an issue (not NE basement doing that occurred during renovations that could have been a big issue) that we had corrected and Mark had Corey come out and check the system and everything was great. I highly recommend NE basement system!”
“The company followed through to my satisfaction and got the job done.”
“Yes, I am happy with how everything turned out in my basement. It is quite an improvement.”
“The crew”
“Well, sadly, it's been a while - but the fellow how came first to look the job over was very professional, and the fellow who did the work was in and out in no time. I don't recall their names.”
“Professionalism. The crew was very professional and finished the job right on the stated schedule”
“All of the staff that I interfaced with were polite and professional. They answered my questions and made me feel confident of their knowledge.”
“I was very happy with the results of my waterproofing. I do not know why I waited so long to fix the problem in my basement. No one actually wants to manually pump out their basements ! I am very pleased with the results and the cost”
“We have head a bunch of issue that are due to how the basement was built. The suport team, and the crew has been great working to resolve the issues we are running into.”
“The men you sent to install my sump pump were very professional and knowledgeable, went through the whole before and after procedures. Worked proficiently from beginning to end of the installation.”
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“Scott Callaway. He helped to fit the project in before the birth of our daughter. He went above and beyond to make this happen and it was greatly appreciated. None of the communication issues noted above were a result of Scott. He gets a 5/5 all around.”
“The quality of the materials.”
“The sump pump appears to be working nicely.”
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“products”
“Chris, Mark, Anthony, Miguel”
“Julio Torres provided exceptional service.”
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“Northeast Basement Systems LLC provided good service, and they were easy to deal with.”
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“We had a good experience with Northeast Basement systems; we have had no problems.”
“I would like to recognize the salesman for his exceptional service.”
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“I would like to recognize Roger for his exceptional service!”
“The system works perfectly and it is fantastic.”
“Everyone was excellent.”
“They met my expectations by attaching to our existing sump pump.”
“The system they installed has worked flawlessly for years.”
“I feel that they are trying to oversell me things I may not need when they come to do a quarterly service.”
“I am most satisfied with the quality of the product and the cleanliness of the installation.”
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“They did meet or exceed my expectations.”
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“They met our expectations with the work they did. It was done right.”
“Northeast Basement did a great job; they ran into a few issues and they handled them professionally.”
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“They were thorough, clean, gave a thorough estimate and were very friendly.”
“They met them--a 5.”
