Northeast Basement Systems
2nd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Northeast Basement Systems has received 4.4 out of 5 stars based on 73 customer surveys conducted through GuildQuality.
5
51
4
11
3
3
2
4
1
4
2nd year as a Best Pick Call

Company Message Regarding COVID-19

Our practices are within the guidelines for the prevention of spreading the virus. We are practicing social distancing, wearing gloves, masks, washing hands often, and are wiping down everything with Clorox wipes in our facility.
"'From Waterproofing to Finishing'. Whether you have a wet basement or damp crawl space, or maybe you have been thinking about finishing your basement, we can help. Northeast Basement Systems uses leading basement technology and products designed specifically for basement and crawl space environments."

Ron Canelli | Owner
Company Information
Services Offered
Northeast Basement Systems provides basement waterproofing, crawl space repair, basement finishing, egress windows, structural repair, moisture and air quality control, sump pump installations, and 24-hour emergency service.
Warranty
The company offers lifetime transferable warranties.
Company History
Northeast Basement Systems was founded in 2014 and is family owned and operated.
Distinctions
The company is an authorized dealer for Basement Systems, Inc., a professional network of waterproofing contractors across North America.
Employee Information
Employees are screened, background checked, and receive training from Basement Systems, Inc.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
Address
157 Batchelder Road
Seabrook, NH 3874
Hours
Mon
7:00 am - 5:00 pm
Tue
7:00 am - 5:00 pm
Wed
7:00 am - 5:00 pm
Thu
7:00 am - 5:00 pm
Fri
7:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
HIC 186613

Compiled Score:

Northeast Basement Systems has received 4.4 out of 5 stars based on 73 customer surveys conducted through GuildQuality.
5
51
4
11
3
3
2
4
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/06/2021

“Everyone seemed to do a really nice job from start to finish.”

Review by
02/25/2021

No review comments provided

Review by
02/23/2021

No review comments provided

Review by
02/16/2021

“The timeliness was fantastic.”

Review by
02/15/2021

“You were able to work along side an oil tank installation happening the same day, waiting until the old oil tank was removed and then promptly digging the french drain around the tank area so that the new oil tank could be put in within the hour.”

Review by
02/15/2021

“The staff that came to my house were good.”

Review by
02/15/2021

“Anthony was very patient and answered all of our questions.”

Review by
02/15/2021

No review comments provided

Review by
02/15/2021

No review comments provided

Review by
02/14/2021

No review comments provided

Review by
02/14/2021

“Tom Armano. Professional, knowledgeable, timely throughout.”

Review by
02/14/2021

No review comments provided

Review by
02/10/2021

“Super impressed with Tom and his crew. Everyone seemed quite experienced, respectful, and the work was tidy. I appreciated that they were careful and clean and followed all of the recommended Covid safety precautions.”

Review by
02/09/2021

No review comments provided

Review by
02/08/2021

No review comments provided

Review by
02/08/2021

No review comments provided

Review by
02/08/2021

No review comments provided

Review by
02/07/2021

“Very detailed estimate”

Review by
02/07/2021

No review comments provided

Review by
02/07/2021

No review comments provided

Review by
02/07/2021

“This was a challenging project and NBS stayed with it to get to a good result. There were bumps in the road. When digging the sump pump pit, the workers hit ground water but did not say anything. As a result, when the system went live, simultaneous with a 3" rain, it was pumping massive amounts of water even though the final drains had not been installed, resulting in hundreds of gallons of water threatening the basement. Once this issue was confronted, NBS reset the sump pump at a slightly higher elevation and provided a higher hp pump to move the water. The workers worked hard and appear to have done good quality work and were well organized.”

Review by
02/06/2021

“They were professional, communicative, and on time.”

Review by
02/04/2021

“I was very happy!”

Review by
02/04/2021

“The work crew was great!”

Review by
02/04/2021

“There is not”

Review by
02/04/2021

“They did a wonderful job.”

Review by
02/04/2021

“The technician that came was knowlegeable of the product and the sales guy knew his stuff. I would highly recommend them and their customer service is great.”

Review by
02/04/2021

“Everything is great!”

Review by
02/04/2021

“I would definitely recommend Northeast Basement systems to any friends and family. They were very timely and explained everything to the fullest. The sales rep and the workers were very polite and and very clean. They do an outstanding job”

Review by
02/04/2021

“I had some complaints about the installation and no on responded. I have reached out to the salesperson for help and he has yet to respond. He only cares about the sale and not the customer.”

Review by
02/03/2021

No review comments provided

Review by
02/02/2021

“We can?t compliment NE Basement systems high enough for the job they did on our basement. From the get go and meeting Scott (sale representative) Callaway we knew after meeting with two other companies - Scott knew what he was doing and the plan to waterproof our basement was the most comprehensive and surprisingly was not the most expensive. We also had an issue with time as our house was being renovated and the water issue needed to be taken care of immediately. The work crew that installed the basement were friendly and conscientious and did a terrific job. Mark Milone came out after the basement system was installed and walked us through the system, maintenance and things to look out for and spotted an issue (not NE basement doing that occurred during renovations that could have been a big issue) that we had corrected and Mark had Corey come out and check the system and everything was great. I highly recommend NE basement system!”

Review by
02/02/2021

“The company followed through to my satisfaction and got the job done.”

Review by
02/02/2021

“Yes, I am happy with how everything turned out in my basement. It is quite an improvement.”

Review by
02/02/2021

“The crew”

Review by
02/02/2021

“Well, sadly, it's been a while - but the fellow how came first to look the job over was very professional, and the fellow who did the work was in and out in no time. I don't recall their names.”

Review by
02/02/2021

“Professionalism. The crew was very professional and finished the job right on the stated schedule”

Review by
02/02/2021

“All of the staff that I interfaced with were polite and professional. They answered my questions and made me feel confident of their knowledge.”

Review by
02/02/2021

“I was very happy with the results of my waterproofing. I do not know why I waited so long to fix the problem in my basement. No one actually wants to manually pump out their basements ! I am very pleased with the results and the cost”

Review by
02/02/2021

“We have head a bunch of issue that are due to how the basement was built. The suport team, and the crew has been great working to resolve the issues we are running into.”

Review by
02/02/2021

“The men you sent to install my sump pump were very professional and knowledgeable, went through the whole before and after procedures. Worked proficiently from beginning to end of the installation.”

Review by
02/02/2021

No review comments provided

Review by
02/02/2021

No review comments provided

Review by
02/02/2021

“Scott Callaway. He helped to fit the project in before the birth of our daughter. He went above and beyond to make this happen and it was greatly appreciated. None of the communication issues noted above were a result of Scott. He gets a 5/5 all around.”

Review by
02/02/2021

“The quality of the materials.”

Review by
02/02/2021

“The sump pump appears to be working nicely.”

Review by
02/02/2021

No review comments provided

Review by
02/02/2021

“products”

Review by
04/21/2020

“Chris, Mark, Anthony, Miguel”

Review by
04/09/2020

“Julio Torres provided exceptional service.”

Review by
03/17/2020

No review comments provided

Review by
03/16/2020

“Northeast Basement Systems LLC provided good service, and they were easy to deal with.”

Review by
03/10/2020

No review comments provided

Review by
03/09/2020

No review comments provided

Review by
03/05/2020

“We had a good experience with Northeast Basement systems; we have had no problems.”

Review by
03/05/2020

“I would like to recognize the salesman for his exceptional service.”

Review by
03/05/2020

No review comments provided

Review by
03/05/2020

“I would like to recognize Roger for his exceptional service!”

Review by
03/05/2020

“The system works perfectly and it is fantastic.”

Review by
03/05/2020

“Everyone was excellent.”

Review by
03/05/2020

“They met my expectations by attaching to our existing sump pump.”

Review by
03/05/2020

“The system they installed has worked flawlessly for years.”

Review by
03/05/2020

“I feel that they are trying to oversell me things I may not need when they come to do a quarterly service.”

Review by
03/04/2020

“I am most satisfied with the quality of the product and the cleanliness of the installation.”

Review by
03/04/2020

No review comments provided

Review by
03/04/2020

“They did meet or exceed my expectations.”

Review by
03/04/2020

No review comments provided

Review by
02/28/2020

No review comments provided

Review by
02/28/2020

“They met our expectations with the work they did. It was done right.”

Review by
02/24/2020

“Northeast Basement did a great job; they ran into a few issues and they handled them professionally.”

Review by
02/24/2020

No review comments provided

Review by
02/19/2020

“They were thorough, clean, gave a thorough estimate and were very friendly.”

Review by
02/19/2020

“They met them--a 5.”

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