B-Dry Systems M/E, Inc.
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

B-Dry Systems M/E, Inc. has received 4.8 out of 5 stars based on 65 customer surveys.
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6th year as a Best Pick Call
"As the only company in Massachusetts installing a true B-Dry system, we strive to provide the most efficient, affordable, and reliable waterproofing systems using the highest-quality products. Our commitment to customer service and satisfaction is unsurpassed."

William Clayton & Lisa M. Procaccini | Co-owners
Company Information
Services Offered
B-Dry Systems M/E, Inc., offers basement waterproofing services to both residential and commercial customers. The company specializes in the installation of custom French drain systems, catch basins, sump pumps, and battery backups.
Warranty
B-Dry Systems M/E, Inc., offers a transferable lifetime warranty for the life of the structure.
Company History
The B-Dry system was created in 1958, and B-Dry Systems M/E, Inc., was established locally in Boston in 1981. Co-owner William Clayton has been with the company since 1996. The company states that it has retained most of its original staff.
Distinctions
The B-Dry system was awarded a patent in 1986.
Employee Information
B-Dry employs Systems Design Engineers to create customized French drain systems. Employees undergo full background checks, wear uniforms, and drive marked vehicles.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
25 Sullivan Road
Billerica, MA 1862
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
HIC 105745

Compiled Score:

B-Dry Systems M/E, Inc. has received 4.8 out of 5 stars based on 65 customer surveys.
5
59
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2
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/23/2018

“They met my expectations in everything and in every way.”

Review by
08/21/2018

“I like that they were very quick to respond. They gave me a bid, stuck with it, and did the work when they said they would.”

Review by
08/21/2018

“They did as they promised and I am very happy with what they did.”

Review by
08/21/2018

“They met my expectations throughout the project. They were easy to work with and efficient, which I appreciated.”

Review by
08/20/2018

“They met my expectations in customer service and timeliness in completing the job.”

Review by
08/20/2018

“The supervisor who came out was awesome! He knew what he was talking about, was very pleasant, very professional, and knew how to explain things properly. He was very good.”

Review by
08/20/2018

“They were all very nice and easy to work with.”

Review by
08/19/2018

No review comments provided

Review by
08/19/2018

“They stand by the product. The administrative people in the office are fantastic”

Review by
08/19/2018

No review comments provided

Review by
08/17/2018

“They virtually did not inform that until I saw the certificate after the incident that I did not have a full system. I think it was deceptive that I did not get a full system and I thought I was paying for one.”

Review by
08/16/2018

“They stood behind their word.”

Review by
08/15/2018

No review comments provided

Review by
08/15/2018

No review comments provided

Review by
08/14/2018

No review comments provided

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

“It has worked great; there isn't a drop of water, and it works as advertised!”

Review by
03/28/2018

“They did a good job. I am happy with the product.”

Review by
03/28/2018

“I've used multiple systems in the past; B-Dry Systems has by far worked the best.”

Review by
03/28/2018

“B-Dry did a great job! I am satisfied with the French drain that was put in.”

Review by
03/28/2018

“They did a good job, and we are happy with it. We have had no more leaking.”

Review by
03/28/2018

“We didn't really need a filtration system. We had a continual problem of clear water coming into our basement. I would have liked him to check for a line break to see if the water was coming from the ground. I hadn't dealt with it before, but it was evidence of a main line break. He should have suggested we call the town to see if the water was coming from somewhere else. We didn't need the system, but the crew was awesome. We were on a very strict timeline, and they got the job done in three days. They did a fantastic job.”

Review by
03/28/2018

“They are very professional. I would work with them again, except they have done the job so well, I don't think that I will need them again.”

Review by
02/14/2017

“I worked with B-Dry along with the homeowner. I don't have anything negative to say. They did a perimeter drain. Their speed on getting the job done was great. I'd give them a B+.”

Review by
02/14/2017

“They worked hard on the day they scheduled the work and completed everything on schedule. They did a B-Dry system in the basement. Overall, I'd give them an A.”

Review by
02/14/2017

“I think of them often. I don't get any water in my basement since they came. That's what I like. They installed a new system. Overall, I'd give them an A.”

Review by
02/14/2017

“We were in the middle of a project. We actually needed them to turn it around pretty quickly. They were pretty accommodating. They had it done within a week. They came out, and it was done by the end of the day. They installed a drainage system for me. I would recommend them.”

Review by
02/14/2017

“They came when they said. Their price was what they said. They were very courteous and clean and very professional. I would give them an A. They put an interior waterproofing system inside the basement of a single family home.”

Review by
02/14/2017

“They were very receptive. They completed the work as planned and were clean and courteous throughout the whole process. They were basically putting in a French drain in the basement. I'd give them an A.”

Review by
02/14/2017

“The experience was very good. The boss that came, I thought he went above and beyond what he had to do to be prepared to do the job. It had a few things about it that were challenging, but he found out how to exactly deal with my unique problem. Then, when the men actually came in to the do the work, they also got creative and did some work, even beyond what the boss figured out when he came in to do the testing. I would give them an A-. I have a feeling that their kind of work is very messy work. They did do a pretty good job cleaning up, but even with their good clean up, I still was cleaning concrete dust out of my basement and first floor for a month or two afterward. They found things and dealt with them that some competitors did not. I would definitely recommend them.”

Review by
02/14/2017

“They were excellent. The guy I dealt with, who came and went over the job, he went over well. He explained the whole thing to me. I'm a carpenter, and I’ve never really dealt with them before, so I knew what I was looking at. He was very good there, and then the guys that came to work on it were just very professional, and they did a good day’s work. It was spotless. I was missing one thing; it was a vent for the floor, and they forgot one. It was here the next day for me, so everything went well. They did a drainage system in the basement, around the perimeter, with the two pumps and all of that. I was happy with everything. I've already recommended them.”

Review by
02/14/2017

“This was done a year ago, just about one year ago. They were very prompt. I believe the guy's name was Bill. He's the owner of the franchise I use. I remember him being very responsive and prompt. I had a time sensitive need that he was very good at helping me with. He was thorough, and he seemed to understand the situation and my needs quite well. A year on, I've had no problems, knock on wood. I just view it as a favorable dealing with the company and Bill. I didn't need a staff, and it was a pretty big job, but they did it, start to finish, in three days. I had a sump pump installed in my basement, as well as a full perimeter drain. I'd give them an A.”

Review by
02/14/2017

“It was a very good experience. Everything was fine. I've used the company in the past, so I already knew that they were very good and hardworking. Everything went as expected. It was a drain system from a water table in this house that we were building. It was a new construction. I'd give them an A overall. Everything was good.”

Review by
02/14/2017

“They did a good job. They were pretty honest. They told me how the job would go and how everything would work. They executed everything exactly as they said they would. They ended up doing a drainage system in my residence. I'd give them an A. I'm actually thinking about using them for another job I have.”

Review by
02/14/2017

“The quality of the work was good. They put in a French drain. I'd give them an A.”

Review by
02/14/2017

“I had an excellent experience with no complaints. I'm very happy. I have recommended them. They were doing waterproofing.”

Review by
02/14/2017

“They're honest and affordable. They fixed the dryer vent. I'd give them an A.”

Review by
02/11/2017

“They did our French drain. They were great. The workers were kind, and they were quick. The work was done well. I'd give the experience an A+.”

Review by
02/11/2017

“They did their job, and they were good. I'd give the experience an A.”

Review by
02/11/2017

“I would give them an A-.”

Review by
02/11/2017

“I have to say that they didn't fully fix the issue, at least as far as they could. We had an issue in the garage and they put a drain in, which was fine. The location of the grading of the drain was outside of the garage. It was inside and outside of the garage. The outside of the garage drain wasn't actually discussed. We thought it was going to be inside. That was a little surprising to go down and find once the work was done. It ultimately didn't matter that much in terms of what we ended up doing with our garage. We did have a secondary issue of water coming in, and they did not have any recommendation for us on what to do about that. So we're still at a loss with that. We're trying to work with a plumber and contractor to figure out what to do about that space. They basically said, 'Sorry we can't help you.' We were like, 'Wait, what? I thought you guys were the experts in this situation.' We basically had two places where water was coming in. One was sufficiently taken care of, and the other we were pretty much just left with, 'I'm sorry, there's nothing we can do about this.' So I would give it a 5/5. It was half taken care of and half not. The guy that came out, he was nice enough but he was very tough. He just really didn't attempt to work with us in order to come up with a solution or remedy a solution. We basically have standing water in an area crawlspace in our basement and there's nothing that they could do for us. That was a little disappointing given what their line of work is. Overall, I would give them a C. Part of it was good and part of it was terrible. The work that was done was fine. Again, the location of it wasn't clearly explained to us. We were sort of surprised at it. The rainstorms that we've had, we haven't had water in that area that they did do the work in. So that's been good. They were fine on the phone. He was a little bit gruff and not really too terribly personable. He wasn't rude in any way. He was nice enough. Their punctuality and cleanliness were excellent. I'm sure they take care of ordinary situations well. I guess ours was just a bit extraordinary.”

Review by
02/11/2017

“The whole purpose of having them work in our basement was to try to get to a place where we could finish our basement with peace of mind. There was confusion over what actually needed to happen in order to finish our basement. Did we need a water barrier? Did we not need a water barrier? They were completely unhelpful in resolving that, despite the fact that I needed the basement ready to finish by the time they were done. When they came onsite, there was confusion over whether or not they would actually deliver on that, whether or not that was part of the contract. Overall, I just feel like they sold me on their system and said that the basement would be finish ready. Then they weren't prepared or knowledgeable enough to back up that claim. It still frustrates me, and I'm still not sure they did the right thing. I'd give the overall experience a C. It seems to be a nice job that they did. They only knew about specifically the components they were installing and not about the applications around the components. They were not the most responsive.”

Review by
02/11/2017

“I think they were responsive. They came in and did what they needed to do on short notice. We sort of expanded the scope a little bit partway through, and that was no problem to do. I'd say they were good to work with. I no longer own the house, so I don't know how it lasted over time. It certainly seemed to do the trick at the time. I'd give them an A. I think it was good. I wouldn't have any hesitations to recommend them.”

Review by
02/11/2017

“They came in and were very knowledgeably. We had six companies come in, and they came in, and they were no nonsense. The owner explained everything, and they did exactly what they said they were going to do; and they did it when they scheduled it. It was done on time. I would give them an A. We have absolutely no complaints for them at all.”

Review by
02/11/2017

“I liked the way the gentleman explained everything to me. He explained everything that would be done, and then when it was done, he explained everything about it. They were very professional and very thorough. The people that bought the house were very impressed with it. I'd give them an A+.”

Review by
02/11/2017

“The price was good, and they did the work nicely. They left my basement in decent shape. I liked everything. I would give them an A+.”

Review by
02/11/2017

“I think it was a really good experience. They came in and did the work. There was no inconvenience. I'd give them an A overall.”

Review by
02/11/2017

“They were very knowledgeable, and they were able to perform the work really quickly. I'd give the overall experience an A.”

Review by
03/18/2016

“I had a good experience. They were fast and efficient. They were recommended when we bought the house. I needed French drains put in. I'd give them an A.”

Review by
03/18/2016

“I liked that the service worked. Everything is positive. It’s rained, and it never leaked again. I’d give them an A for excellent with no complaints.”

Review by
03/18/2016

“They were responsive. They were reasonably priced. They had the most comprehensive system. The install was fast, and they were really good and professional. They trenched up my basement and put in a sump pump and a water prevention system. It was an A job.”

Review by
03/18/2016

“That was two years ago, and I don't have water in my basement anymore. They're the ones in my area that do most of that work. They put a perimeter drain in the basement. I'd give them an A.”

Review by
03/18/2016

“B-Dry’s quality of work was really good, which instilled a lot of confidence. They did a full basement pump and drain system that surrounds the perimeter of our home. I’d give them an A.”

Review by
03/18/2016

“They've done some work over here, and so far, it seems OK. We still have some work to be done, but they haven't come back yet. They still have something they're going to do, but I haven't called them to come back and finish it yet, so we’ll see how that works out. They came in and finished in a day, cleaned up when they left, and so far, the system seems to be working. I'd probably give them an A. It was waterproofing.”

Review by
03/18/2016

“They had a very fast response time, and the people were very knowledgeable in their assessment of what happened. They were neat, clean, and professional, and since it’s been done, we’ve never experienced a problem with water coming into the basement. I had heard about them for years and knew they were the company to call. They definitely get an A across the board.”

Review by
03/18/2016

“They did work for me at my old house, not at the house I live in now. It was timely, and it seemed efficient, but it was a bit expensive. It's been a while since they did the work. The previous owner had put the B-Dry system in the house, but they had only done half the basement, so I chose them because they had done the previous half, and it seemed to be working fine. They came into the house, dug a trench around the remaining portion that hadn't been done yet, put in some stone, perforated pipe, more stone, covered it with concrete, and then that was it. I believe they just tied it into the old system on that one side—just ran it right into the bucket, and then they also put a break near the door. They’re an A. I had no issues with it.”

Review by
03/18/2016

“B-Dry did the basement drying, and they were phenomenal. I liked that they did what they said they were going to do, and it worked exactly the way they said it was going to work. I’ve had no issues since. They dried the basement and did waterproofing work. I’d give them an A because they were excellent.”

Review by
03/18/2016

“It was five star positive. They were efficient, neat, and did it in less time than they said they would. They did the whole interior and outer wall of the basement. I had them down to give an estimate, and I liked the gentleman who gave the estimate, so that's why I chose them. I’d rate them as an A.”

Review by
03/18/2016

“They did the work good. They cleaned up after themselves every night. So far, so good. We haven't had it in that long, but we’ve had no issues. I chose them because they were local, and I think I had a recommendation. They did French drains. I'd say they were an A. I didn't have any complaints.”

Review by
03/18/2016

“They did fine. I think the workers were good guys. They worked hard, seemed to do a good job as far as I could tell, and answered questions. The work was done some time ago now, but I think it was a relatively good buy compared to a company who offered a similar service. I didn’t have any real issues, so they get an A.”

Review by
03/18/2016

“We love it. We had to have it, and B-Dry was great. No complaints.”

Review by
03/18/2016

“No complaints. They get an A. It was very positive.”

Review by
03/18/2016

“It was a positive experience. It's an A company.”

Review by
03/18/2016

“I liked them a lot. I'd give them an A.”

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