PuroClean Restoration Specialists
8th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

PuroClean Restoration Specialists has received 4.9 out of 5 stars based on 98 customer surveys.
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8th year as a Best Pick Call
"PuroClean is an award-winning, family-owned emergency services company. We help our clients overcome the setbacks caused by water, smoke, fire, and mold. Our team is background checked, uniformed, and certified. We will treat your home as if it were our own and do whatever it takes to restore your property and peace of mind."

Jim Bauer | Owner
Company Information
Services Offered
PuroClean offers residential and commercial flood, fire, smoke, and water mitigation; structural drying; air duct cleaning for fire and smoke damage; mold remediation; and reconstruction services. The company provides immediate response 24/7 for property damage emergencies.
Services Not Offered
PuroClean does not offer furniture restoration, asbestos abatement, or carpet cleaning that is independent of damage mitigation.
Warranty
The company offers a one-year guarantee on work, provided the owner of the property takes the necessary steps to prevent damage from reoccurring.
Company History
PuroClean has been serving North Texas since 2005.
Distinctions
PuroClean is certified by the Institute of Inspection, Cleaning and Restoration Certification and is a Texas-licensed Mold Remediation Company.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

PuroClean Restoration Specialists has received 4.9 out of 5 stars based on 98 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/09/2017

“Their customer service is really good, but their machines kept cutting out, and I had to keep restarting their machines during the entire 72-hour process it took to dry out the home. That was a little annoying, but other than that it was fine. Overall, I would give them a B-. They didn't really do anything besides set up the machines and leave.”

Review by
07/09/2017

“It was for my rental property, so I wasn't at the place, but they did go over a lot of information with me and my options, and they did get out there quick on what I needed. I don't have any complaints, and my tenant would definitely let me know if she had any complaints, and she didn't have any complaints. I'd recommend them in the future.”

Review by
07/09/2017

“They did a great job. I think the project manager did a great job at communicating with us, just picking up on our needs, and responding to us whenever we had an issue or a question or something that wasn't coming out to our satisfaction. Overall we were satisfied with the water remediation. I would grade them A-.”

Review by
07/09/2017

“PuroClean did some clean-up last year. They came in on the weekend when we were really needing some help. They came pretty quickly, they seemed to know what they were doing, and set up everything that we needed, and dried everything up that we needed. I would grade them A+. I think we’ve already recommended them.”

Review by
07/09/2017

“They got out there very quickly. They were very timely. They were professional at everything they did. They got everything done quickly and came in at the price that they quoted. They did excellent work, and I had no complaints. I'd recommend them.”

Review by
07/09/2017

“We had water damage in the house. They were very good. They showed up immediately and took care of the problem. They were here four, maybe five, days working on the problem. They corrected and took care of everything. I'd give them an A+.”

Review by
07/09/2017

“They did good work. Their account manager, or the guy on point for working with us, was very receptive to our questions and answered them all, so he did a good job. I'd grade them A+. I'd recommend them.”

Review by
07/09/2017

“They were professional, they explained the entire process very thoroughly, and all of the legal ramifications of mold remediation so I got comfortable with what they were doing and why. They get an A.”

Review by
07/09/2017

“It was fantastic. They were quick to respond. They were fast to get everything done. They worked with my insurance rate. They were awesome. They’re A+ for sure. I would absolutely recommend them.”

Review by
07/09/2017

“The guy was very knowledgeable, very helpful, and just very nice. He kept me in the loop about what was going on and what would happen. For the overall experience, I'd give them an A+.”

Review by
07/09/2017

“It was a very bad situation, and they got stuck in the middle of it. They fixed a very bad situation. They did excellent work, I had no complaints, and I have recommended them.”

Review by
07/09/2017

“Overall the service was good, and I'm happy with the outcome of the service that they provided. I'd give them an A+ for the overall experience.”

Review by
07/09/2017

“I think PuroClean gave me a good estimate as far as timing to when everything would get done. They had good customer service. I’d rate them A.”

Review by
07/09/2017

“PuroClean showed up when they said they would, which is huge, and they cleaned up after themselves. The work was done well. They did A+ work.”

Review by
07/09/2017

“PuroClean was very good, really fast, and professional. I liked that they were fast and seem to communicate very well. I would grade them A.”

Review by
07/09/2017

“They are phenomenal. I rate them the best grade. I am as big a fan of those guys as a person can be, and I have already passed their name on to a bunch of my buds.”

Review by
07/09/2017

“They were here really quick, and they were dealing with the situation and taking out flooring and getting fans set up for the water damage. I'd give them an A+.”

Review by
07/09/2017

“It was very positive. I was hysterical, and they were very nice at calming me down. I'd give them an A+. I would recommend them.”

Review by
07/09/2017

“It was actually real nice. They were very caring, very courteous, they did the work, and it was very clean. They get an A+.”

Review by
07/09/2017

“PuroClean was very honest. They were very clean, and they explained everything they were going to do. I’d rate them A+.”

Review by
07/09/2017

“I worked fine with them. They did water damage remediation, and mold remediation, but mostly the water. They get a B.”

Review by
07/09/2017

“Just did an overall good job. They were courteous. They were good. I'd give them an A. I'd recommend them.”

Review by
07/09/2017

“It was really good. They were on time, and we really liked the whole experience. I'd grade them A+.”

Review by
07/09/2017

“PuroClean did excellent work. I had zero complaints, and I'd recommend them.”

Review by
07/09/2017

“They were actually clean. I'd rate them A.”

Review by
07/09/2017

“It was good. I liked all of it.”

Review by
07/09/2017

“I'd give them a C for average.”

Review by
07/09/2017

“I had a positive experience.”

Review by
07/09/2017

“I have no complaints.”

Review by
07/09/2017

“I'd give them an A.”

Review by
07/09/2017

“They’re A+.”

Review by
07/09/2017

No review comments provided

Review by
07/09/2017

No review comments provided

Review by
10/17/2015

“They compromised and were very efficient with what they did. I had some problems with the heater tank. It was having a huge leak inside the home, so I had water at the front of my room. The customer service was good. I did not have to call them back for any problems—not yet, and I hope I won’t. I would recommend them for sure.”

Review by
10/17/2015

“They did water restoration. They were on time, they did what I expected, and they gave the estimation, so it was good. I don't know anyone who's used them, but I will definitely recommend them because their prices are very reasonable. If A is the best grade I could give, then I will go for an A+.”

Review by
10/17/2015

“I liked the professionalism and the thorough follow-up and so forth. They did water damage restoration. Their customer service was good. It was the first time I had used them. I heard about them through neighbors. I'd refer them to a friend or neighbor. I would rate them at an A-.”

Review by
10/17/2015

“They were able to come out and did really good work. I feel confident in what they did, and the guy that came out was very trustworthy. They repaired some water damage from a water heater that kind of emptied out on us, so they had to do some drywall work and some cleanup work from that so that there was no mildew or mold. I would give them favorable feedback and recommend them. I would give them an A.”

Review by
10/15/2015

“I had a hot water heater that basically leaked water all over my house so they came in really fast and got the dehumidifiers and fans going. They came in and took care of things and it was a smooth and easy process. They were really nice, made me feel comfortable, and I felt like they got everything they needed to do done on their end with their work after that. They were really efficient. My friend at work her brother works there and so she was the one who recommended me to them and as soon as I got ahold of them they came over that evening so it was a referral.”

Review by
10/15/2015

“They did great. We had a bathroom leak so they had to tear up the carpet and get it all dried up. It was kind of an emergency kind of thing. B+, the price was a little funky a little bit. They were dealing with the insurance so I didn't understand some of that.”

Review by
10/15/2015

“They communicated well with me, they were very compassionate, and they did their work. They got in and got out in a timely manner, so the people were very professional. I had a water heater leak, so they took out some drywall and some flooring, brought in fans and dehumidifiers, and dried it up.”

Review by
10/15/2015

“I had a great experience. Their customer service was great. The kitchen was messed up due to water damage.”

Review by
10/12/2015

“They did what they said they were going to do. My air conditioner is in the attic, and it leaked and got moldy, so they had to clean all that out. They had to tear down the ceiling, and they wrapped the whole room in plastic so nothing would get out. They really did a wonderful job, and they did it quickly. We were very pleased. I would give them an A+.”

Review by
10/12/2015

“They were just really friendly. They did the job real well. We had a flooded water tank that went into the bedroom and hall, and they took up the floor and dried the walls. PuroClean was A+; they were real good.”

Review by
10/12/2015

“The owner is very client responsive, and the quality of the work made it a positive experience. They were doing some plumbing work and some drywall repair and painting from water damage.”

Review by
10/09/2015

“It was exceptionally good service. They were very punctual, explained everything, and offered multiple solutions to the problem. They did a bedroom. They removed the mold. They were timely.”

Review by
10/09/2015

“They got the water out of my house. Nothing stood out about their customer service. They were able to come out quicker than another company, which is why I chose them.”

Review by
10/09/2015

“They were recommended by my insurance company and I would say that they were timely and attentive. Just I think when you're in an emergency water situation somebody that will be very responsive is important. I would call it B+, maybe I'm a tough grader.”

Review by
10/09/2015

“We refer business to them quite a bit. We've been working with them for so long. They have customer service, for one thing—they really have good customer service, and I can't say that about all of their competition. They actually are qualified, they handle themselves professionally, they follow up and follow through, and for one thing, the particular office that we work with actually is mold certified—not every office is mold certified. That's a big distinction to us because you have to be certified to remove that, and they are able to do that.”

Review by
10/09/2015

“We used them for the cleanup portion, and it was quick as could be. They communicated well, got in, and got out as fast as they could so we could start on repairs. It was a crummy situation, but it worked out just as well as it could have. It was 1,000 square feet of water damage on the floor. Their contact was frequent, and it was everything you would expect—he would give you what the next step was and what the plan was, even though it got extended because of the drying time. It wasn’t drying as fast. They kept us up to date. They set our expectations, I guess, properly. I would say they’re an A.”

Review by
10/09/2015

“The rep that initially came out to the house was great. The response time was better than what the insurance quoted me; they said it was going to be almost two hours before somebody could get out to the house, but I called them, and they showed up within 45 minutes. I had a flood in the entire first floor of the house, and they came in, sucked out all the water, shut off the water, and started ripping everything out that night. The sales tech was great. He really knew his stuff. He explained everything really well. For me, I didn't have a clue what was going on; it was very scary, and he was kind of comforting. I chose them based on their response time, and somebody had mentioned that they had used them in the past and had good results, so I gave them a call. When you're in that kind of situation, you want the best.”

Review by
10/09/2015

“There were two parts of PuroClean. There was a part that came out when my home flooded, and they put dryers or fans to dry out my home. That part was great, but I think the other part to their company, PuroQuality, was not too good. But PuroClean was great. I think they provided the fastest service. I would give them an A—no complaints.”

Review by
10/09/2015

“They were able to come in quickly because it was kind of an emergency. They came in really quickly and were efficient to get the job done. Our bathroom had flooded, so they came in, pulled up some of the baseboards, and dried out the walls and the carpet. They were responsive; they would tell me what time they were going to come back, and they were good about following up.”

Review by
10/09/2015

“Their customer service was great, and I can't even say how good they were. It was just really good. When I called them, they were at my house in like twenty minutes and had seven trucks out there. I had a flood, and they vacuumed everything, put the fans in there, and took all the wood from the floor—all that stuff in like three and a half or four hours. They were really fast. I've got nothing else to say except that they were so good. PuroClean was recommended by my insurance company.”

Review by
10/09/2015

“They came quickly, dealt with the problem quickly, and answered any questions I had. We had a leak and a big mold problem in a closet. They returned my call quickly compared to other companies. I just looked through several companies and called another big competitor; they never called me back in a day or two, and PuroClean called me back quickly. I'd say they were excellent. I didn't have any problems with the work afterward.”

Review by
10/09/2015

“The professionalism with which they did the work made it a positive experience. I had a major water leak in my home, so it was everything—flooring, tiling, repainting, sheetrock work, and installing a new hot water heater and a new toilet. It was a mess, and they did a great job. I chose them based on their professional attitude and willingness to do whatever it took to make me satisfied. They are a definite A.”

Review by
10/09/2015

“They just did what I paid them for. It was pretty desperate times. They basically fixed water damage in a house. No complaints here.”

Review by
03/25/2015

“I had some service done when my water heater leaked from the second floor to the first floor. I got them out of Best Pick Reports. They came within 24 hours and fixed everything up in my attic. I would give them an A.”

Review by
08/11/2014

“So, we had a toilet that leaked and flooded the floors and leaked through downstairs as well. So, they dried out all of our floors and the ceiling. They were fantastic, and I'd use them again. They deserve an A+. They’re super nice and did a great job.”

Review by
08/11/2014

“They're very professional, very thorough. They had great suggestions and were able to answer any questions I had. I did not have to call them for any issues. I had a flood, so they came in and fixed the water damage. I've recommended them. I'd give them an A+.”

Review by
08/11/2014

“It was great. They came in, they knew what they were doing, they got our job done, and we were in a bad time, because our house had been flooded—so, it was good. Their customer service was fine. I would tell other people that they're fine, but hopefully my friends and neighbors won't need them as much. They’re an A.”

Review by
08/11/2014

“We had a plumber who created a leak in our wall, so they had to come out and dry out our wall basically. The plumber that was responsible had them do it. I'd give PuroClean an A.”

Review by
08/11/2014

“They came in when we had a flood. They knew what to do, and they helped me. This was the first time I'd used them. I'd give them an A.”

Review by
08/11/2014

“I mean, they did their job. It was adequate and professional. They were cleaning out the water damage and they dried out the walls and the floor. It was mostly in the kitchen area. They were like a B+.”

Review by
08/11/2014

“They were quick to respond, and they got it done. They dried out my house after a flood. Their customer service was good. I never had to call them back for any issues. They deserve an A.”

Review by
08/11/2014

“They're very prompt, very courteous, and very helpful. We had a water heater tank that ruptured, and they got up all the water and got things ready for repair work. I'd give them an A.”

Review by
08/11/2014

“They're a wonderful group. They came in and cleaned up—we had a water leak in the kitchen, and we found it after a couple of hours and called them. We called our insurance company and our insurance company recommended them, so we called them, they came in, and they cleaned it all up. They brought in all of the fans and everything. They did a wonderful job. I would give them an A+, definitely. I'd recommend them.”

Review by
08/11/2014

“Their technicians were very knowledgeable and thorough, and they helped us navigate through things with our insurance adjuster. They were very thorough, very responsive—they made sure everything was done to our satisfaction. We had a pipe that burst with massive water damage, so they came out and dried everything—it was flood mediation, basically. I would definitely recommend them. They deserve an A+.”

Review by
08/11/2014

“I would say, probably work wise, they were good. They did a good job, so I would say that they are an A, but they could've explained to me a little more about the process, because this is the first time my home was flooded. They came to do the initial work. I was not sure about insurance—I was not sure about the process, so they were like, ‘OK, we just do this. We don't know anything else.’ That is something I thought they could have done better, helping out the customer a little bit. If the customer is not knowledgeable about the process, then it will be good if they could give some guidance to them. So, that is my feedback, because of that I do not want to give an A+, I would give an A.”

Review by
08/11/2014

“The people seemed knowledgeable and understanding. Months ago, they tore out behind the cabinet and dried out from the leak. The guy seemed really nice and knowledgeable. He seemed to know what he was doing, and it seemed like they do this a lot. So, I was happy with the PuroClean people. They did that within a couple days. They brought in those giant fans, and they came right away, too, because they told me that you couldn’t wait around on that stuff when you have a water leak—you can start getting mold and stuff. They came out the day I called them or the next day. They came really quickly. I remember I called somebody else, and the guy didn't get back to me for like four days, or something. I talked to my insurance guy, and he said ‘You'd better get somebody out there right away. That's not going to cut it. You're going to start getting mold.’ So, they came out right away. The other person that I had called wasn't very with it. This guy came like the day I called him, and he was out there and gave me an estimate quickly. The other guy came out, and he said he was going to give me an estimate, but he took like days to get back. By the time he got back I said ‘Well, I've already got somebody else, you took too long.’ I can't wait around when I got water in my house. So, I was happy. They seemed knowledgeable. I'd give them an A—they were good. I was very happy with the PuroClean people.”

Review by
08/11/2014

“They did a great job, and the team that worked here did good and the owner, I think his name is Jim Bauer. It's been a year and a half ago. They did respond in a timely manner, did everything they said they were supposed to do, and were helpful in a stressful time—whenever you have a flood in your house, it's not good. Pretty much the whole house was flooded, so there was tile, the floors, and the carpet. I called my insurance agent and asked him for references. I would recommend them. I'd give them an A+.”

Review by
08/11/2014

“They came in when I needed it. I had a water leak here, and they came and did the drying work basically. I didn't have to call them back for any issues. They did good work. I would think they would have explained me a little bit about the insurance process. So, workwise it was good, but they could have actually helped me get through the insurance process, or explain exactly what I have to do. Overall, they could have done a better job explaining other, than that, when the work was inspected, they did a good job. I would say they deserve an A.”

Review by
08/11/2014

“The water mitigation portion was very good, but the general contracting portion was not so good. The water mitigation side was really very customer driven and very attentive. A lot of this was due to the fact that it was in their control. The general contracting side had some weaknesses—some of it was in their control, and some of it was not in their control. It was primarily time of completion, quality of work, and communication. I chose them because the water mitigation portion of the company was very good. I'd grade them C+.”

Review by
08/11/2014

“They were knowledgeable, quick, and organized, and they did a good job. They did water mitigation for me. I'd give them an A.”

Review by
08/11/2014

“They were responsive and very professional. They did flood restoration for me. They were recommended from my insurance agency. I'd give them an A.”

Review by
02/20/2014

“PuroClean provided great customer service, was very responsive, and really worked to get me the best possible outcome. I had a slow leak for a long time, so there was water damage and a bunch of mold, and they fixed all of it. Their work was excellent, and they were very good about cleaning up. I would absolutely use them again and have already mentioned them to others. They deserve an A+.”

Review by
02/05/2014

“They were excellent. I had a leak coming through my window, and it was ruining my carpeting—it was from the outside in. They used the big fans and got everything dried out—I don't remember if there were other things or not, but I had to have things done to my walls. They were extremely courteous. Everything about them was wonderful—they get an A+ all the way through. No complaints.”

Review by
02/05/2014

“We had a leak in our master bathroom shower—they came in and determined we had some mold damage, treated it, and kind of got everything cleaned up for us. The technicians were very good—they were courteous, knowledgeable, and finished the job in a timely manner. I don't even live in the house anymore, but we passed inspection—everything went well. I rate them an A+.”

Review by
02/05/2014

“They're the company that came out when our water heater blew up. Their quick response to our messy situation was the best aspect of the company. They extracted water out of our carpet after our water heater problem. The cleanup was very thorough. They were recommended to us by a contractor friend of mine. The quality of the work was excellent. We'd give them an A+.”

Review by
02/05/2014

“They were pretty helpful and on time—they did a thorough job and recommended some people that came back to rebuild what needed to be rebuilt. They drilled out a wall where there was a leak, pulled back the carpet, and chucked it. I think PuroClean was recommended by our insurance adjuster. I give them an A. The particular workers that came to our house were very, very helpful and friendly—we liked them a lot.”

Review by
02/05/2014

“They did a little bit of everything—they did mold remediation and dried everything out. They were friendly and answered all my questions—overall, I would give them a triple-A rating. I called several people, and they wouldn't get out to me instantly, but PuroClean did. They cleaned up everything—you would have never known they were here. They're reliable, they communicated with me, they are there on the spot, they take care of you, and there are no hidden charges.”

Review by
02/05/2014

“PuroClean did a wonderful job. They were very responsive—they just really set the stage. We had a flood situation. They removed all of the damaged sheet rock and flooring and cabinetry—it was extensive. The quality of the work and follow-up were very good—it was very professional. They didn't leave anything behind. We weren't there at the time—when we got there, it was spotless. They were recommended to us, and I would recommend them. They deserve an A+.”

Review by
02/05/2014

“They were OK. I think they rolled up the carpet, took it outside, and took the mat up. I don't think I let them drill any holes in the wall or suck the water up. I paid with the insurance company—several thousand dollars. They were probably above average. I'm a general contractor, so I'm going to be real critical. On the residential side, they were in the upper echelon. They cleaned up after themselves when they were done. I give them an A.”

Review by
02/05/2014

“We had a flood, and they were able to take care of our needs last March. The workers were extremely hard workers. My insurance company recommended them—they were very careful to tell me what was really going on and to assure me that my floor wasn't damaged underneath. I didn't feel like they were working for the insurance company—I felt like they were working for me. They responded quickly to us when we contacted them. Everything was completely dry when they left. Their customer service was perfect. I would give them an A+.”

Review by
02/05/2014

“PuroClean did some work for me. I liked the initial contact with them, their immediate response, and the hands-on from the owner of the company. We had a flood from the upstairs to the downstairs. It was a big job—they had to remove carpet, suck up water, aerate the place, and dry out all of the floors. It was a huge job, and they did a great job. My son accidently left the shower running, and the bathtub overflowed. This would be the company I would call if something else were to happen. I'd give them an A+.”

Review by
02/05/2014

“Yes ma'am. I am not sure what it would be called, they came out and did the initial assessment, we had a water leak, an evaluation, it's been over a year. Once the wall was opened they came back out and did an assessment of the damage and then they cleaned it up for us. I believe they were recommended to us. That's a relative term, they got it all cleaned up, I don't know how much information you want. We had a water leak in between our walls from a remodel we had done. That was two months prior, we realized that the carpet was wet and that kind of thing. And they came out and said ‘I think you have water damage in other places.’ Then our renovator came back out to, correctly find out where the water leak is and then we opened the wall and found mold in the wall and so they assessed that it was mold, what kind of mold it was, they cleaned it up and dried it out. They literally put the plaster through the wall taped it to the ceiling and that was all like that. I will say that when they took down the tape it had done some damage to the wall and to the paint. That had to be fixed but it was I believe it was a necessary evil for what we were having done of cleaning up the mold without having some type of damage. It was from a renovation, the original company had not trimmed the pipe for fitting that they were suppose to do and it had leaked for months. And we hadn't realized it until one night when the carpet was wet and that type of thing.”

Review by
02/05/2014

“They were really attentive to detail, and they cleaned up. Their representatives were uniformed—they looked very nice and professional. We had an overflow in the bathroom, which leaked into a couple of our commercial units. They came in, cut out drywall, brought in the dehumidifiers, and dried everything up in a quick and timely fashion. They removed any mold that was there, and drywalled it up to my satisfaction. They got lessees back in their units as quick as possible. The quality of the work and cleanup were very good. If I had the need, I would absolutely use PuroClean again. They get an A+.”

Review by
02/05/2014

“They were very professional. They were very friendly. They were very responsible. They did their job well. They communicated well about what they were doing because it was kind of complicated what they were doing. They did a really good job. They did water damage repair and mold remediation. They tore the wall out. They dried it out. They were in my apartment for probably two months. I don't think there was any need for any additional follow-up. The whole wall was torn out. They dried it out. They finished it up. Then they left and the contractors came in and rebuilt the wall. They never really did have to come back after that. However, because it was a shared wall with my next door neighbor who also had a lot of damage, they went next door. After they got done with me, they went over there and did all of her work too. They were around in the neighborhood for a lot longer because they did all her work as well. They cleaned up well after their services. I'm leasing the townhome. The owner's local agent of the insurance company that they use contacted them. I would give them an A+. I thought they were great. They really seem like they know what they were doing. They seemed like experts. I felt really comfortable with what they were doing.”

Review by
02/05/2014

“Obviously my reason for calling was not a positive experience, which was not their fault. They came in and did a great job. They came in and dried out all the water damage and evaluated all the areas of the home that had damage and located all of them. They pulled up the carpet where it needed to be pulled up. They took off baseboards. We drilled and cut holes in walls to dry them up into the ceiling. They did everything that was necessary to make sure that it dried out and there was no mold damage. Everything is great now. They even helped us with a few people that they had worked with before with remodeling with the stuff we were going to have to do. They suggested a few people that we got estimates from. I think ultimately we went somebody they had recommended. I can't remember. We were just asking all kinds of people and he gave us a list of a few people so it went on our list. They were definitely informative and able to answer all my questions in detail. If something like this happened this would definitely be the type of company I would use again.”

Review by
02/05/2014

“PuroClean Restoration Specialists worked on a water situation for me. There was a water leak inside of a wall that was very minor, but it required repair to the baseboards and sheetrock. Just in an abundance of caution, I asked them to come out and do an inspection to see if they thought there was any specific remediation work that needed to be done. They did a great job cleaning up. I think I identified two or three companies that did that line of work—I called, interviewed them, and chose them from the calls I made. The two young men that came out to my house were just excellent—I would say A+. They came in, did the work, and gave me a thorough explanation. I was very comfortable with what they did—they followed up with a letter that I asked for, outlining the work they did and their opinion about the results they found there. They were just fantastic.”

Review by
02/05/2014

“PuroClean Restoration Specialists did work for me about a year ago. They were great—they did a good job, and the guys were really nice. I had just bought this HUD in foreclosure, and when I got in here, I found out there was some water damage that I didn't realize I had—even with the inspection. I had to cut out part of some walls, and there had been a leak in the washing machine that the people had before—the water had run down between the walls. They basically dried it out, and I think they cleaned out the air conditioning ducts too. Everything went to my satisfaction. They did a great job. I'd give them an A+.”

Review by
02/05/2014

“They did both the mold remediation and dryout. They did everything because they were much better than the original company that the insurance had recommended. They were able to do it in a timely manner—as timely as you can get—it takes time to get the water gone. This was my first time using them. If I needed to use them again, I absolutely would. I would give them an A+. They were great—they were really easy to work with. The owner personally called me, kept in contact, and made me feel comfortable with what they were going to be doing. It was a really positive experience during a really difficult time.”

Review by
02/05/2014

“They did some remediation—mold removal. The workers were knowledgeable and friendly. Everything was done in a reasonable amount of time. I would recommend PuroClean. I give them an A.”

Review by
02/05/2014

“When I had a second water-damage issue, my first thought was to call them, because they were so good the first time. It’s so refreshing to have someone do exactly what they say they’re going to do and be as professional as they were. They treated my house like it was their own. It really was an A+ service.”

Review by
02/05/2014

“I had a sink leak, and they had to tear everything out. It was my insurance company’s preferred company—they sent them out. They were here quick—real fast. They seemed very thorough, very knowledgeable, and easy to communicate with—the guy was very easy to get a hold of. I give them an A+.”

Review by
02/05/2014

“We had a flood, so they cleaned it up. They were friendly, thorough, and talked to me—they let me know what was going on. They cleaned up after themselves when they were done. The quality was really good. I give them an A. I’d use them again.”

Review by
02/05/2014

“It was a really good experience. I had a flood. The workers were very nice—they came in quickly and got it done. The cleanup was very good. I would use them again, and I would give them an A+. It was such a mess because of the flood.”

Review by
02/05/2014

“PuroClean Restoration Specialists did what they said they would do—water remediation. I'd give them an A.”

Review by
09/13/2012

“We had a roof leak, and PuroClean came in and did mold removal. They are top-notch and came at a moment’s notice. I would give them an A+. They went above and beyond.”

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