Rapid Recovery Team LLC
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Rapid Recovery Team LLC has received 4.5 out of 5 stars based on 145 customer surveys.
5
106
4
21
3
7
2
7
1
4
3rd year as a Best Pick Call
"More than just a restoration company, our team always strives to go the extra mile to help people in tough times. We know every minute counts after property loss or damage. We guarantee our response to emergencies within minutes. Our highly trained pros will help you get control of the situation. The Rapid Team is always ready!"

Erick Aguilar | President
Company Information
Services Offered
Rapid Recovery Team is a 24/7 emergency service restoration company specializing in flood damage, mold remediation, water damage, and fire restoration. The company offers free inspections.
Services Not Offered
Rapid Recovery Team does not offer mold testing. In addition, the company does not clean or work on air vents, A/C units, pools, sprinklers, crawl spaces, septic tanks, or well pumps and systems or provide odor cleanup that is not fire- or smoke-related.
Warranty
Rapid Recovery Team offers a 100 percent customer satisfaction guarantee.
Company History
The company started in 2015.
Distinctions
Rapid Recovery Team is certified by the IICRC and is a member of the Indoor Air Quality Association. The company is an EPA Lead-Safe Certified Firm.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing. Technicians are IICRC-certified.
Areas Served
Coral Gables, Doral, Hialeah, Kendall, Key Biscayne, Miami, Miami Beach, North Miami Beach, Opa Locka, The Hammocks, Dania, Deerfield Beach, Hallandale, Hollywood, Miramar, Pembroke Pines, Plantation, Weston, Coral Springs, Deerfield Beach, Fort Lauderdale, Parkland, Pompano Beach, Sunrise, Jupiter, Lake Worth, Lantana, North Palm Beach, Palm Beach Gardens, Palm Springs, West Palm Beach, Boca Raton, Boynton Beach, Delray Beach
Address
102 NE 2nd Avenue Suite 160
Boca Raton, FL 33432
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
MRSR2371

Compiled Score:

Rapid Recovery Team LLC has received 4.5 out of 5 stars based on 145 customer surveys.
5
106
4
21
3
7
2
7
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/28/2019

“Andres was very helpful.”

Review by
09/27/2019

“They came in and destroyed my home and never even finished removing the mold. I had to hire another company to come in and do it. They called two months later and asked about coming back and we told them we had already hired another company.”

Review by
09/19/2019

“I would like to recognize everyone for their exceptional service. All of them were good.”

Review by
09/18/2019

“Their overall customer service exceeded my expectations.”

Review by
09/04/2019

“I would like to recognize the entire team for their exceptional service. The work was much better than I ever expected.”

Review by
08/28/2019

“The supervisor was really good.”

Review by
08/27/2019

“I would like to recognize the first responder from Rapid Recovery Team for exceptional service.”

Review by
08/27/2019

“I would like to recognize Joell for exceptional service.”

Review by
08/07/2019

“They met my expectations with the ceiling work they did.”

Review by
08/06/2019

“I would like to recognize the gentleman who did most of the work. He took a video of us thanking him. He was great.”

Review by
08/06/2019

“They put the equipment out, and they did the job and got out as quick as possible.”

Review by
08/06/2019

“All of them were good.”

Review by
08/06/2019

“I would like to recognize Anthony for his excellent customer service.”

Review by
08/06/2019

“I am most satisfied with their precaution to close the place well before putting the chemicals in. I thought it was really professional.”

Review by
08/06/2019

No review comments provided

Review by
08/06/2019

No review comments provided

Review by
07/04/2019

No review comments provided

Review by
07/03/2019

No review comments provided

Review by
07/03/2019

“Do not use this company. They say they are going to do the right things and I am still waiting on them five weeks later. They are unreliable and take your money and run. It had been over a month and I still have not heard back from them.”

Review by
07/02/2019

“Elias should be recognized.”

Review by
07/02/2019

No review comments provided

Review by
07/02/2019

“I would like to recognize Elias Mena, Anthony, and the gentleman that worked with him for their exceptional service; they were polite and efficient. I was very impressed with the company!”

Review by
07/02/2019

“Joel Roman should be recognized.”

Review by
07/02/2019

No review comments provided

Review by
07/02/2019

“The bathroom and the dining room exceeded our expectations.”

Review by
07/02/2019

“Rapid Recovery Team met or exceeded my expectations in regards to helping me with the water issue that we had.”

Review by
07/02/2019

“They did a good job, as far as I know. Everything looks good so far.”

Review by
09/07/2018

“I was most satisfied with the action that they took right away. They knew how to address it and explained it to me. They went right to work and got it done in a couple of hours.”

Review by
09/07/2018

“Joel was very professional with me. He came when he was expected and explained everything to me. He was the mold expert. He even came and looked at another area of the house that I was concerned about.”

Review by
09/06/2018

“They got the job done.”

Review by
09/06/2018

“I was satisfied in every aspect. They were on time and they did what they said they were going to do, it was good.”

Review by
09/06/2018

“They exceeded my expectations in professionalism, honesty, and quality of work.”

Review by
08/30/2018

“I can't believe how fast they responded. They were great. I am totally amazed! As long as the machines were there, they were there!”

Review by
08/30/2018

“They met my expectations, they weren't timely but they met them. There is another 10% I haven't seen of the job yet.”

Review by
08/29/2018

“I liked their professionalism and the timeliness they did it in.”

Review by
08/29/2018

“I was most satisfied with the rapid response.”

Review by
08/29/2018

“I was most satisfied with the response time.”

Review by
08/29/2018

“I am the most satisfied with the cleaning. Everything was very clean. They seemed very concerned about my things. They really did a good job.”

Review by
08/29/2018

“I was satisfied with working with Tim. He went above and beyond to get me approvals with the condo association.”

Review by
08/29/2018

“They were always keeping me informed and letting me know what was happening on a daily or biweekly basis. They always met with me and kept me informed of everything. I would recommend them to anyone.”

Review by
08/29/2018

“I was most satisfied with the first portion of the project. they kept the area safe and clean.”

Review by
08/29/2018

“I would like to recognize Marlin, he was very good. The other people I don't recommend them. My kitchen drawers don't close properly and they were not on time. I am not happy.”

Review by
08/16/2018

“They met my expectations.”

Review by
08/15/2018

“They are unreliable.”

Review by
08/08/2018

“I would like to recognize Charles for his exceptional service. His knowledge was superb.”

Review by
08/08/2018

“I am very impressed with how fast Rapid Recovery Team came out. They came when they said they would, and even stayed late in the day to get the work done.”

Review by
08/07/2018

“I was most satisfied with their promptness and any time I had an issue they were rapid and expedient to respond to my issues.”

Review by
08/07/2018

“I would like to recognize Angel for his exceptional service. He was the one that came here. He did a very good job throughout the entire time that we needed him to do the work.”

Review by
08/07/2018

“They exceed my expectations with their promptness, work ethic, and their compassion.”

Review by
08/07/2018

“They exceeded my expectations because of the drying out. I really did not know that there was so much water backed up in there. They spent quality time making sure that I didn't have any mold build up down there, which was imperative.”

Review by
08/07/2018

“Everything went smoothly. They did what they needed to do.”

Review by
08/07/2018

“They were very good. They came when they said and they left when they said they would leave. They were very courteous and did a good job.”

Review by
08/07/2018

“From the time I had damage it took them one month to do the repair.”

Review by
08/07/2018

“Angelo seemed to be really nice. He came a couple of times and he was very polite.”

Review by
08/07/2018

“The tile guy, Frank, has been awesome. He's very meticulous and professional and has been very helpful. I appreciate his work style, he's very methodical with his work.”

Review by
10/09/2017

“I don't have no complaints.”

Review by
10/09/2017

“They did excellent work. I have no complaints, and I'd recommend them.”

Review by
10/09/2017

“Absolutely excellent; no complaints.”

Review by
10/09/2017

“Apart from doing their job, they were able to direct me on the steps I needed to take to ensure everything was done properly with my insurance. So, they were well versed in the process that you go through when you have something that goes wrong with your house—a disaster, mini-disaster. I'd give them an A+. It's one thing, if somebody comes out and does a job, but it's a different thing if they come out and go beyond. So, their workers didn't just come and say, 'OK we're done.' They were like, 'OK, ma'am. These are the steps; you need to follow these.' So, with that, I was able to make phone calls to my insurance and get everything done properly. If not, I don't know what I would've done. I'll give them an A+. I would recommend them anytime.”

Review by
10/09/2017

“They were here when they said they were going to be here. They were clean. They took care of all of our stuff, when they packed it all away for us. Particularly, one of the guys named Stephen, he helped us out a lot. He would come here every day when we were not home, and checked on our machine, checked on our house, while we were out of town. He was very helpful. I would grade them an A+. I already have recommended Rapid Recovery Team.”

Review by
10/09/2017

“I think they were here for the kitchen. There's been water damage twice. I think it was the kitchen sink that had the problem—the plumbing there. As far as I know, the guy was great. They came in, and they pulled everything up—tore out the wood that had soaked up all the water and rotted, and they brought in the drying machines. They did a very, very good job. They get an A+ down the whole list. I'd recommend them.”

Review by
10/09/2017

“We had some insurance adjuster who brought them in; they were awesome. They just were great. They came in when they were called and took care of whatever they were supposed to take care of. They were good. They did water damage restoration. I would grade them an A+. I would absolutely recommend them.”

Review by
10/09/2017

“They were great. They were neat, very fast, very clean. They did a lot of work while we were gone, which was nice. We had a camera monitoring the room in the house, and they did a great job. They worked on water damage and mold removal; I would grade them an A. I already have recommended them.”

Review by
10/09/2017

“I think they're really good. They're just very professional. They know what they're doing, and they're good. They do a good job. I was in the build business a long time ago, so I kind of know. I would give Rapid Recovery Team an A+. I would definitely recommend them.”

Review by
10/09/2017

“It was alright. They were pretty good. Those fans will drive you crazy; they put those fans around the house, and I really wanted to leave the house and not even stay here—because of those fans in here—but other than that, it was OK. I'd give them an A.”

Review by
10/09/2017

“They came in, and they checked on the progress of the whole drying up of the water, the moisture that they did. They were pretty much doing water damage restoration work for me. I would give them an A. I would recommend Rapid Recovery Team.”

Review by
10/09/2017

“They worked very quickly. They were knowledgeable, and they were friendly. They did water damage restoration. They ended up getting the person to do the tarping of the roof. Overall, I would give Rapid Recovery Team an A.”

Review by
10/09/2017

“We had a leak from our air conditioning—came down onto our ceiling. They came, they—no problems whatsoever, really. I'd give them an A. It was very quick. I would most likely recommend them if somebody needed something.”

Review by
10/09/2017

“They did a good job. I've used them several times for different cases, but they do a really good job. They did water damage, mold, and other things. I would give them an A.”

Review by
10/09/2017

“They did a good job. They were nice people. I had a lot of humidity and water damage in my kitchen. I would grade them an A.”

Review by
10/09/2017

“They did flooding work, like water damage restoration. No complaints. I would recommend them. They did good work, anytime.”

Review by
10/09/2017

“They showed the guys were very professional; kept the house clean while they were working. They were doing water restoration. I would grade them an A.”

Review by
10/09/2017

“They did the job in the timeframe. It was water damage. Overall, I would give Rapid Recovery Team an A.”

Review by
10/09/2017

“They were very courteous, timely, concise, and thorough. For waterproofing, I would grade them an A+.”

Review by
10/09/2017

“They did what was promised and on time, so I was satisfied. They did water restoration. I would grade them a B+. They are always on time; everything was fine. I don't have any complaints. I would recommend them.”

Review by
10/09/2017

“It was alright. I would say I did have a positive experience; they just took care of a few things as far as my tarp. They did a few things to my house, but they couldn't finish up because of my insurance. It was more like water; I had a roof leak. They came in, they did their job. They did what they needed to do, but they couldn't go any further due to my insurance. They didn't want to pay me. As far as anything, they did what they needed to do. They just waiting on my insurance, but my insurance would do nothing about it. I'd give them a B.”

Review by
10/09/2017

“It's always a mistake and screwing up whatever they have been doing with the cabinets. They had to come again and replace it. They had to send another person; they just came yesterday. They did an awful job. I'm calling, and they haven't responded yet. They have done bad jobs since the beginning, and right now I'm just calling them—I'm calling Anthony so they can respond to this. And they haven't responded. The person that is doing it has an attitude. I really don't recommend you guys. They did cabinets, installing cabinets because of water damage. I would grade them a D; I will never use them again. The customer service that they provided me—depends on if it’s Anthony or the whole company. The punctuality is worse; they told me they were coming, and they don't show up—I have to call them. It's an awful job; I'm very disappointed with Rapid Recovery Team.”

Review by
10/09/2017

“They came, and then they never came back. They didn't finish the work for me. They were supposed to be doing the fans to dry up the area. I wouldn't use them again. Their customer service was good. Their punctuality wasn't good. I wouldn't recommend them.”

Review by
10/04/2017

“They were very prompt. They got everything done, and they followed up to make sure everything got done properly. They got everything in order for me. They pretty much made it effortless. I would give them an A+.”

Review by
10/04/2017

“Whenever I had a question, they were always available. I would give the overall experience an A.”

Review by
10/04/2017

“They were dependable. They did water damage restoration for me. They were an A.”

Review by
10/04/2017

“I did have a good response with them. They did excellent work. I had no complaints. I would recommend them.”

Review by
10/04/2017

“They were cool, nice, explained things—what was going to be done. I'd give them a B.”

Review by
10/04/2017

“They were very nice. The money part was a problem with my insurance company. The place where I live—they were supposed to pay part of the drywall, and Rapid Recovery wasn't getting paid, and that tied up the whole thing; that's the only negative. I would grade Rapid Recovery Team a B+.”

Review by
10/04/2017

“I had a positive experience with them.”

Review by
10/04/2017

“It was the worst experience of my life. I practically ended up in the hospital; I was having a nervous breakdown. They barged into my apartment—didn't even tell me why they were doing it. Nobody warned me that they were coming; I didn't give them permission. They barged into my apartment and started digging up my bedroom floor, and when they were finished, they left all their junk laying around, including the dirty carpet that was supposed to be removed—they threw it on my terrace and didn't even take the garbage away. It was a very, very, very, very bad experience. They were supposed to be removing all the flooring, so it could dry out so new flooring could be laid. Customer service was horrible. They were there; I imagine they were punctual. They did what they had to do. They just didn't do it right, and they didn't do it in a customer friendly way. They were nasty, they were not—the men who came, they were just so nasty. Everybody gets their floor dug up one day—I wasn't warned. I was forced to sign things; I didn't know what I was signing. It was an absolute horror. If you've never had something done before, it's really hard to judge—as far as I'm concerned, there was no expertise. They were completely and totally unfriendly, wouldn't answer my questions, wouldn't work with me when I asked a question. I would not recommend Rapid Recovery Team.”

Review by
04/10/2017

“I had water damage. I'm not sure whether they took out the moisture from that room. We had those fans here blowing 24 hours a day for a whole week. I hate the noise the fans make. They were fine as far as I'm concerned. The people that came to try and clear up some of the damages that we sustained from those leaks were fine. I have no complaints here with them whatsoever. The experience I wouldn't want to go through again. We had to redo the room; new sheetrock, new paddings, and new rugs on the floor. They ripped up the moldings, and they had to be replaced. I certainly would give them an A. They were very courteous, they came on time, and they cleaned up after themselves. I didn't sustain other damage that I was aware of while the men were here. I would recommend them.”

Review by
04/10/2017

“My neighbor's pipes had burst the first time, and there was some leakage into my townhouse. Originally, they fixed it, and there were some issues with one of the pipes later. They came and took care of it, and they did it very promptly, so now my place is good to go. I would probably say an A. There were some issues with the punctuality, but I don't think it was necessarily their fault. The first time they were coming, there was an accident.”

Review by
04/10/2017

“They dried my leak in the house and put the machine for drying services on the wall. They do a great job. They were there every day to check the machine and take care of everything in the right way. I'd give them an A+. The experience with them was normal.”

Review by
04/10/2017

“So far, it has been positive. They’re drying up some water still. They work fast. A few minutes after they were called, they came and set up their equipment. I got what I needed from them. I would say A-. It is quite likely I would recommend them.”

Review by
04/10/2017

“It was absolutely positive. They had to do a recovery for some water damage in our bathroom. They were just on time. They got it done quickly. They weren't in our way or anything, and it was really good. I'd give it an A.”

Review by
04/10/2017

“A pipe was leaking in the wall, and it had flooded back into the wall, getting everything wet. They came out, cleaned it all up, and dried it all up. They were knowledgeable, very helpful, and very thorough. For any questions we had, they seemed to have answers for or they told us where we could go get the answers. I'd give them an A.”

Review by
04/10/2017

“It was absolutely positive. They're really good. They did some mold remediation at one point last year, and they did some mold testing, and they did some water detection. I liked the prompt service. They came up to me, and they just wanted to see that I got the best possible service. I'd say I'd give it an A to an A+.”

Review by
04/10/2017

“They did the fans all over; on the floor and on the walls. Everywhere. My house—there must have been 12 fans over there. They left them there for a few days. They were good. I'd give them an A.”

Review by
04/10/2017

“They did carpet cleaning when I had the water test. They responded, and they were nice. I'd give them an A. They're excellent. They did good for me.”

Review by
04/10/2017

“I had a problem with the sink— a leak. There was water all over the kitchen and the dining area. They were very professional. I'd give them an A+.”

Review by
04/10/2017

“They're OK. I'd give them an A.”

Review by
04/10/2017

“There was some excessive damage to my house after they were done. They broke things that didn't need to be broken in order to do the remediation. I didn't have them back after that. I'd give them a D. They were here on time, but they didn't do a good job. Considering that they broke things in the structure of the house that didn't have to be broken when they were doing the remediation, on expertise I wouldn't rank them very high.”

Review by
04/10/2017

“It was not positive. I would never use them again. I haven't seen them again. The guy came out, and everything was OK. Then, I had a second water leak, and when I call them, I couldn’t get in touch. He says to me, ‘There's no real damage to the place for me to get my money.’ That's Eric, the one who told me that, and it made me very upset. I didn't tell him I was looking for money from it. I basically was calling him because the water came out here, and it was a very small leak. ‘Can you come over again? Just call me back, please.’ Speed. The process could speed up, so that we don't really have a problem. The overall experience was not good. I will never use them again. I fail them for that. I'd give them a D. I would not recommend them to anyone. I do not recommend people who insult me when I call for them.”

Review by
04/06/2017

“They were very good, but the only thing that I didn't like was when I was ready to pay, I asked them if I could pay by check or by credit card. They told me I couldn't use a check, and I asked them, ‘Is there any additional charge for using my credit card?’ They say no, and then they charge me two percent of the bottom line for using my credit card. It was 9 dollars more on top of the total. The job was excellent, and the people that were doing the follow-up were very concerned. The level of response was great. Honestly. But that's the only thing I didn't like, and I asked them. If I didn't ask, I understand, but I asked the young guy. His name was Angel. ‘Angel. I can give you a check or I can give you my credit card.’ Sometimes people these days, especially companies, they don't trust when you issue a check. A lot of people have problems with them. There's a lot of people with money problems these days, and we're not talking about $1. We're talking about $3,. I had the money in my checking account. More than that and I go, ‘You know what? I'm going to give you my credit card, so you can feel more comfortable’ because it was 11 PM at night. It was so late, maybe they don't feel comfortable accepting a check. It was so late; they were tired, and they wanted to leave. I go, ‘If I give you my credit card, are you guys going to charge something on top of that?’ And he goes, ‘No, no.’ And when I received the final invoice, they were adding three percent on the bottom line. I refuted the charges with my credit card, but the company did the job, and the workers were very good. Very professional. They were very concerned about everything. I'd give them an A+. They were very good. Trust me.”

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