Rapid Recovery Team LLC
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Rapid Recovery Team LLC has received 4.6 out of 5 stars based on 90 customer surveys.
5
65
4
17
3
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2
6
1
0
2nd year as a Best Pick Call
"We specialize in water extraction, water dry-out, mold remediation, and mold removal so that when disaster strikes, you can return your property to normal as soon as possible. We take great pride in providing our services, and our priority is 100 percent customer satisfaction. The Rapid Team is always ready!"

Erick Aguilar | President
Company Information
Services Offered
Rapid Recovery Team provides mold remediation, mold inspections, water removal, water damage mitigation, structural drying, and emergency services for residential and commercial customers. Mold testing is completed by a third party.
Services Not Offered
Rapid Recovery Team does not work on air vents, A/C units, pools, crawl spaces, septic tanks, or well pumps and systems or provide odor cleanup that is not fire- or smoke-related.
Warranty
Rapid Recovery Team offers a 100 percent customer satisfaction guarantee.
Company History
The company started in 2015.
Distinctions
Rapid Recovery Team is certified by the IICRC and is a member of the Indoor Air Quality Association. The company is an EPA Lead-Safe Certified Firm.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing. Technicians are IICRC-certified.
Licenses
MRSR2371
Areas Served
Coral Gables, Doral, Hialeah, Kendall, Key Biscayne, Miami, Miami Beach, North Miami Beach, Opa Locka, The Hammocks, Dania, Deerfield Beach, Hallandale, Hollywood, Miramar, Pembroke Pines, Plantation, Weston, Coral Springs, Deerfield Beach, Fort Lauderdale, Parkland, Pompano Beach, Sunrise, Jupiter, Lake Worth, Lantana, North Palm Beach, Palm Beach Gardens, Palm Springs, West Palm Beach, Boca Raton, Boynton Beach, Delray Beach

Compiled Score:

Rapid Recovery Team LLC has received 4.6 out of 5 stars based on 90 customer surveys.
5
65
4
17
3
2
2
6
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/09/2017

“It's always a mistake and screwing up whatever they have been doing with the cabinets. They had to come again and replace it. They had to send another person; they just came yesterday. They did an awful job. I'm calling, and they haven't responded yet. They have done bad jobs since the beginning, and right now I'm just calling them—I'm calling Anthony so they can respond to this. And they haven't responded. The person that is doing it has an attitude. I really don't recommend you guys. They did cabinets, installing cabinets because of water damage. I would grade them a D; I will never use them again. The customer service that they provided me—depends on if it’s Anthony or the whole company. The punctuality is worse; they told me they were coming, and they don't show up—I have to call them. It's an awful job; I'm very disappointed with Rapid Recovery Team.”

Review by
10/09/2017

“Apart from doing their job, they were able to direct me on the steps I needed to take to ensure everything was done properly with my insurance. So, they were well versed in the process that you go through when you have something that goes wrong with your house—a disaster, mini-disaster. I'd give them an A+. It's one thing, if somebody comes out and does a job, but it's a different thing if they come out and go beyond. So, their workers didn't just come and say, 'OK we're done.' They were like, 'OK, ma'am. These are the steps; you need to follow these.' So, with that, I was able to make phone calls to my insurance and get everything done properly. If not, I don't know what I would've done. I'll give them an A+. I would recommend them anytime.”

Review by
10/09/2017

“It was alright. I would say I did have a positive experience; they just took care of a few things as far as my tarp. They did a few things to my house, but they couldn't finish up because of my insurance. It was more like water; I had a roof leak. They came in, they did their job. They did what they needed to do, but they couldn't go any further due to my insurance. They didn't want to pay me. As far as anything, they did what they needed to do. They just waiting on my insurance, but my insurance would do nothing about it. I'd give them a B.”

Review by
10/09/2017

“They were here when they said they were going to be here. They were clean. They took care of all of our stuff, when they packed it all away for us. Particularly, one of the guys named Stephen, he helped us out a lot. He would come here every day when we were not home, and checked on our machine, checked on our house, while we were out of town. He was very helpful. I would grade them an A+. I already have recommended Rapid Recovery Team.”

Review by
10/09/2017

“I think they were here for the kitchen. There's been water damage twice. I think it was the kitchen sink that had the problem—the plumbing there. As far as I know, the guy was great. They came in, and they pulled everything up—tore out the wood that had soaked up all the water and rotted, and they brought in the drying machines. They did a very, very good job. They get an A+ down the whole list. I'd recommend them.”

Review by
10/09/2017

“We had some insurance adjuster who brought them in; they were awesome. They just were great. They came in when they were called and took care of whatever they were supposed to take care of. They were good. They did water damage restoration. I would grade them an A+. I would absolutely recommend them.”

Review by
10/09/2017

“They were great. They were neat, very fast, very clean. They did a lot of work while we were gone, which was nice. We had a camera monitoring the room in the house, and they did a great job. They worked on water damage and mold removal; I would grade them an A. I already have recommended them.”

Review by
10/09/2017

“I think they're really good. They're just very professional. They know what they're doing, and they're good. They do a good job. I was in the build business a long time ago, so I kind of know. I would give Rapid Recovery Team an A+. I would definitely recommend them.”

Review by
10/09/2017

“They came, and then they never came back. They didn't finish the work for me. They were supposed to be doing the fans to dry up the area. I wouldn't use them again. Their customer service was good. Their punctuality wasn't good. I wouldn't recommend them.”

Review by
10/09/2017

“It was alright. They were pretty good. Those fans will drive you crazy; they put those fans around the house, and I really wanted to leave the house and not even stay here—because of those fans in here—but other than that, it was OK. I'd give them an A.”

Review by
10/09/2017

“They came in, and they checked on the progress of the whole drying up of the water, the moisture that they did. They were pretty much doing water damage restoration work for me. I would give them an A. I would recommend Rapid Recovery Team.”

Review by
10/09/2017

“They worked very quickly. They were knowledgeable, and they were friendly. They did water damage restoration. They ended up getting the person to do the tarping of the roof. Overall, I would give Rapid Recovery Team an A.”

Review by
10/09/2017

“They did what was promised and on time, so I was satisfied. They did water restoration. I would grade them a B+. They are always on time; everything was fine. I don't have any complaints. I would recommend them.”

Review by
10/09/2017

“We had a leak from our air conditioning—came down onto our ceiling. They came, they—no problems whatsoever, really. I'd give them an A. It was very quick. I would most likely recommend them if somebody needed something.”

Review by
10/09/2017

“They did a good job. I've used them several times for different cases, but they do a really good job. They did water damage, mold, and other things. I would give them an A.”

Review by
10/09/2017

“They showed the guys were very professional; kept the house clean while they were working. They were doing water restoration. I would grade them an A.”

Review by
10/09/2017

“They did a good job. They were nice people. I had a lot of humidity and water damage in my kitchen. I would grade them an A.”

Review by
10/09/2017

“They did flooding work, like water damage restoration. No complaints. I would recommend them. They did good work, anytime.”

Review by
10/09/2017

“They did the job in the timeframe. It was water damage. Overall, I would give Rapid Recovery Team an A.”

Review by
10/09/2017

“They were very courteous, timely, concise, and thorough. For waterproofing, I would grade them an A+.”

Review by
10/09/2017

“They did excellent work. I have no complaints, and I'd recommend them.”

Review by
10/09/2017

“Absolutely excellent; no complaints.”

Review by
10/09/2017

“I don't have no complaints.”

Review by
10/04/2017

“I did have a good response with them. They did excellent work. I had no complaints. I would recommend them.”

Review by
10/04/2017

“I had a positive experience with them.”

Review by
10/04/2017

“Whenever I had a question, they were always available. I would give the overall experience an A.”

Review by
10/04/2017

“They were cool, nice, explained things—what was going to be done. I'd give them a B.”

Review by
10/04/2017

“They were dependable. They did water damage restoration for me. They were an A.”

Review by
10/04/2017

“They were very prompt. They got everything done, and they followed up to make sure everything got done properly. They got everything in order for me. They pretty much made it effortless. I would give them an A+.”

Review by
10/04/2017

“They were very nice. The money part was a problem with my insurance company. The place where I live—they were supposed to pay part of the drywall, and Rapid Recovery wasn't getting paid, and that tied up the whole thing; that's the only negative. I would grade Rapid Recovery Team a B+.”

Review by
10/04/2017

“It was the worst experience of my life. I practically ended up in the hospital; I was having a nervous breakdown. They barged into my apartment—didn't even tell me why they were doing it. Nobody warned me that they were coming; I didn't give them permission. They barged into my apartment and started digging up my bedroom floor, and when they were finished, they left all their junk laying around, including the dirty carpet that was supposed to be removed—they threw it on my terrace and didn't even take the garbage away. It was a very, very, very, very bad experience. They were supposed to be removing all the flooring, so it could dry out so new flooring could be laid. Customer service was horrible. They were there; I imagine they were punctual. They did what they had to do. They just didn't do it right, and they didn't do it in a customer friendly way. They were nasty, they were not—the men who came, they were just so nasty. Everybody gets their floor dug up one day—I wasn't warned. I was forced to sign things; I didn't know what I was signing. It was an absolute horror. If you've never had something done before, it's really hard to judge—as far as I'm concerned, there was no expertise. They were completely and totally unfriendly, wouldn't answer my questions, wouldn't work with me when I asked a question. I would not recommend Rapid Recovery Team.”

Review by
04/10/2017

“It was not positive. I would never use them again. I haven't seen them again. The guy came out, and everything was OK. Then, I had a second water leak, and when I call them, I couldn’t get in touch. He says to me, ‘There's no real damage to the place for me to get my money.’ That's Eric, the one who told me that, and it made me very upset. I didn't tell him I was looking for money from it. I basically was calling him because the water came out here, and it was a very small leak. ‘Can you come over again? Just call me back, please.’ Speed. The process could speed up, so that we don't really have a problem. The overall experience was not good. I will never use them again. I fail them for that. I'd give them a D. I would not recommend them to anyone. I do not recommend people who insult me when I call for them.”

Review by
04/10/2017

“There was some excessive damage to my house after they were done. They broke things that didn't need to be broken in order to do the remediation. I didn't have them back after that. I'd give them a D. They were here on time, but they didn't do a good job. Considering that they broke things in the structure of the house that didn't have to be broken when they were doing the remediation, on expertise I wouldn't rank them very high.”

Review by
04/10/2017

“I had water damage. I'm not sure whether they took out the moisture from that room. We had those fans here blowing 24 hours a day for a whole week. I hate the noise the fans make. They were fine as far as I'm concerned. The people that came to try and clear up some of the damages that we sustained from those leaks were fine. I have no complaints here with them whatsoever. The experience I wouldn't want to go through again. We had to redo the room; new sheetrock, new paddings, and new rugs on the floor. They ripped up the moldings, and they had to be replaced. I certainly would give them an A. They were very courteous, they came on time, and they cleaned up after themselves. I didn't sustain other damage that I was aware of while the men were here. I would recommend them.”

Review by
04/10/2017

“My neighbor's pipes had burst the first time, and there was some leakage into my townhouse. Originally, they fixed it, and there were some issues with one of the pipes later. They came and took care of it, and they did it very promptly, so now my place is good to go. I would probably say an A. There were some issues with the punctuality, but I don't think it was necessarily their fault. The first time they were coming, there was an accident.”

Review by
04/10/2017

“They dried my leak in the house and put the machine for drying services on the wall. They do a great job. They were there every day to check the machine and take care of everything in the right way. I'd give them an A+. The experience with them was normal.”

Review by
04/10/2017

“So far, it has been positive. They’re drying up some water still. They work fast. A few minutes after they were called, they came and set up their equipment. I got what I needed from them. I would say A-. It is quite likely I would recommend them.”

Review by
04/10/2017

“It was absolutely positive. They had to do a recovery for some water damage in our bathroom. They were just on time. They got it done quickly. They weren't in our way or anything, and it was really good. I'd give it an A.”

Review by
04/10/2017

“A pipe was leaking in the wall, and it had flooded back into the wall, getting everything wet. They came out, cleaned it all up, and dried it all up. They were knowledgeable, very helpful, and very thorough. For any questions we had, they seemed to have answers for or they told us where we could go get the answers. I'd give them an A.”

Review by
04/10/2017

“It was absolutely positive. They're really good. They did some mold remediation at one point last year, and they did some mold testing, and they did some water detection. I liked the prompt service. They came up to me, and they just wanted to see that I got the best possible service. I'd say I'd give it an A to an A+.”

Review by
04/10/2017

“They did the fans all over; on the floor and on the walls. Everywhere. My house—there must have been 12 fans over there. They left them there for a few days. They were good. I'd give them an A.”

Review by
04/10/2017

“They did carpet cleaning when I had the water test. They responded, and they were nice. I'd give them an A. They're excellent. They did good for me.”

Review by
04/10/2017

“I had a problem with the sink— a leak. There was water all over the kitchen and the dining area. They were very professional. I'd give them an A+.”

Review by
04/10/2017

“They're OK. I'd give them an A.”

Review by
04/06/2017

“I'd give them a B+.”

Review by
04/06/2017

“I'd give them a B+.”

Review by
04/06/2017

No review comments provided

Review by
04/06/2017

“They were good. I'd give them an A+.”

Review by
04/06/2017

“Dealing with Eric was easy. He was the manager. I'd give them an A+.”

Review by
04/06/2017

“They were doing cleanup from a flood. I guess I'd give them an A-.”

Review by
04/06/2017

“They respond. I'll give them a B. I'll recommend them.”

Review by
04/06/2017

“They put the sand on the wood. I'd give them an A+.”

Review by
04/06/2017

“They were good, and they were pleasant.”

Review by
04/06/2017

“The service was great. They did cleaning. They took some of my clothes that were damaged in the flood of my house. I'd give them an A.”

Review by
04/06/2017

“They were dealing with intrusion of water—water damage. I'd give them an A+. I was very satisfied with everything, and that's enough.”

Review by
04/06/2017

“They came in, did the job, and they were accessible when I needed to speak to them. I'd give them an A. I would recommend them.”

Review by
04/06/2017

“They were quick and very helpful all the time. Extremely helpful. I had mold problems, and they fixed that. I'd give them an A.”

Review by
04/06/2017

“They were very good. They did excellent work, I had no complaints, and I would recommend them. All good. I am very happy.”

Review by
04/06/2017

“Those were the flood remediation guys. I'd give them a B. I had no problem with their customer service. It was positive.”

Review by
04/06/2017

“They responded, they came on time, and they did a good job. They're a good company to work with. I'd give them an A.”

Review by
04/06/2017

“I was OK with the job that they did. Nothing else to say. I'd give them an A+.”

Review by
04/06/2017

“They were pretty good about cleaning up after themselves. I'd give them an A+.”

Review by
04/06/2017

“They did a good job. It was a decent service, and they did a good job. I'd give them an A+.”

Review by
04/06/2017

“We had water damage here. They came quickly and did a thorough job, so we were satisfied.”

Review by
04/06/2017

“I was satisfied with what they did. I would give them an A, and I would recommend them.”

Review by
04/06/2017

“I think they did a good job. They were real nice. The guy that came out. Super nice personality. He jumped on it and did a heck of a good job I think. They're awesome. I'd give them an A+.”

Review by
04/06/2017

“They're the people who cleaned up after the dryers broke. They did a very good job. I had no problems at all with them. I'd give them an A+. They were very good. I hope I don't have to recommend them, but I would.”

Review by
04/06/2017

“They did good. I would say a B+. The only thing they could improve on is when they do stuff that close to the attic, they can reapply the insulation.”

Review by
04/06/2017

“Rapid Recovery was just fine. I had no problem at all. They were great and helpful. I'd give them an A+. I had some issues, but they were able to take care of it.”

Review by
04/06/2017

“It was fine. They came when I needed them. They were an A as far as I know because it's not something I deal with on an everyday basis. I'll recommend them.”

Review by
04/06/2017

“They were very good. Nothing in particular I liked or disliked about them. They were just very helpful. They removed the water right away. They came back every day to check. They were fine. They were wonderful.”

Review by
04/06/2017

“I think that was water for a leak or something I had in the house. The gentleman who went to the house was very professional and very quick. I did like that for the service I got from them. I'd give them an A+.”

Review by
04/06/2017

“They showed up on time, and they were informative. They told me what they were going to be doing. That's about it. Very polite. I had a water problem in my kitchen, and they did a dry out. I'd give them an A+.”

Review by
04/06/2017

“For the most part, it was positive. They were pretty communicative. I feel like they charge too much money. I had a lot of damage. I'd say about an A-. They were definitely hustlers. I'll tell you that much.”

Review by
04/06/2017

“They responded quickly. I had a water heater explode, so they tore up the carpet and cut out the walls. I'd give them a B. I didn't really deal with the customer service, so I don't have an answer to that.”

Review by
04/06/2017

“It was fine. They were efficient. I had a water leak and water damage, and they dried out the place for me; cleaned it up and dried it out. It was an A+. They were good. Their customer service was good.”

Review by
04/06/2017

“It was absolutely positive. I just like how they sat with me and my husband, went over everything that was going to be done and what the costs were going to be. They handled a lot of the insurance communication with me with my insurance company. When they said they would come, they showed up. I'd give them an A+.”

Review by
04/06/2017

“I liked the customer service as far as being there readily when I had questions that needed to be answered. I really, really thought their professionalism was very impeccable. Very good customer service and questions that needed to be answered were answered quickly and thoroughly, in my opinion. Overall experience—I'd say an A.”

Review by
04/06/2017

“I liked that they helped me all the way through with my insurance company, problems and everything. Very, very helpful people. I'd give them an A+. I'm in New York. It all happened in Florida, but from what I can see in the pictures, they did excellent work.”

Review by
04/06/2017

“They put a pad in my house and put holes everywhere in the house. They said, ‘Oh we can't do that.’ So crazy. They put holes in the wall, and it wasn't a repair. They took a board, and there are holes. When they got done, they checked the fans, and there were no repairs. I'd give them a D.”

Review by
04/06/2017

“It's hard for me to comment because I wasn't physically there when they did the work. My father-in-law was at the premises, so I can't really say. I think they did a good job. I haven't heard any complaints. I think I would recommend them.”

Review by
04/06/2017

“They did some work for me. Our experience was positive. They came to do whatever they had to do and they did it. Now it's over. I would say B. I don't know about customer service. I met whoever was doing the work, and that's it. They guys said they would be here in an hour, and they did show up in one hour. I was home, so I don't see a problem. They're expensive to me, and that's it. I would not recommend them.”

Review by
04/06/2017

“It was a fair experience. Well, when I left the scene, they said they were going to clean up the ceiling. He showed me how he was going to clean it up with a professional sponge and everything. I came back a couple of hours later, and they were tearing down the ceiling, which I was unhappy about. That didn't need to be happening. There was an expense there. But the cleanup guy did a nice job. I'd give them a C.”

Review by
04/06/2017

“It was a mixed bag. I don't have much to compare it to in terms of these kinds of claims. They were very responsive, but they were dragging feet a little bit; I think they were waiting for the insurance claim. They were helping me with water damage that was primarily in the bathroom and master bedroom areas. I'd give my overall experience a B. They were very responsive. They respond well. They're pretty clean.”

Review by
04/06/2017

“It was mediocre. More neutral. I'd give them a C. When they came here, they took all my clothes to go get them cleaned. They brought me other people's clothes mixed into mine. They didn't bring all my clothes. I had to keep texting and calling the owner, Eric. I was pulling pictures off Facebook with the clothes that was missing. Every day I found things that were missing. It was horrible. It took at least a good four or five days to get all my stuff back in a complete batch. And they took all my drapes down. They cleaned them and one pair of them is actually damaged. The hems out of the bottom were tailored and done. The hem on the bottom is all taken out. They're bubbled up. I didn't even call them about it because it was just too overwhelming. They're not what I thought they were. It wasn't worth it.”

Review by
04/06/2017

“They were very good, but the only thing that I didn't like was when I was ready to pay, I asked them if I could pay by check or by credit card. They told me I couldn't use a check, and I asked them, ‘Is there any additional charge for using my credit card?’ They say no, and then they charge me two percent of the bottom line for using my credit card. It was 9 dollars more on top of the total. The job was excellent, and the people that were doing the follow-up were very concerned. The level of response was great. Honestly. But that's the only thing I didn't like, and I asked them. If I didn't ask, I understand, but I asked the young guy. His name was Angel. ‘Angel. I can give you a check or I can give you my credit card.’ Sometimes people these days, especially companies, they don't trust when you issue a check. A lot of people have problems with them. There's a lot of people with money problems these days, and we're not talking about $1. We're talking about $3,. I had the money in my checking account. More than that and I go, ‘You know what? I'm going to give you my credit card, so you can feel more comfortable’ because it was 11 PM at night. It was so late, maybe they don't feel comfortable accepting a check. It was so late; they were tired, and they wanted to leave. I go, ‘If I give you my credit card, are you guys going to charge something on top of that?’ And he goes, ‘No, no.’ And when I received the final invoice, they were adding three percent on the bottom line. I refuted the charges with my credit card, but the company did the job, and the workers were very good. Very professional. They were very concerned about everything. I'd give them an A+. They were very good. Trust me.”

Review by
04/06/2017

“They did a great job. They dried the kitchen, laundry, and half-bath. I wasn't here during the time because I was sick, so I suppose at least an A. The insurance came in, and they didn't have anything to say to the contrary. I hope I never have to recommend them to anybody, but I would recommend them sure. They were clean. They left the job clean every day. I have to say that about them even though I wasn't here all the time. I came in and out. When they finalized everything, everything was clean, and I would say very satisfied.”

Review by
04/06/2017

“We've never had an instance where we've had a leak before, so it was all new to us. I guess I'd say overall a B+. The only thing is that it was really expensive. Luckily the insurance paid for it, but I would say I was surprised when I found out how much it cost the insurance company for the amount of time and what was here. That would be my only comment. I hadn't had to really deal with anyone other than the gentleman that came in, and he was very pleasant.”

Review by
04/06/2017

“It was moderate to good. I think the one thing that they did that was very good was they made a mistake in the pipe, and I had a water leak. I hope that they had paid the plumber because I had gotten a phone call from them saying they were able to get a hold of them. If they did, I think that was very honest, and I approve that greatly. They took care of that end of the deal because they did fix for that, and the plumber was able to come repair everything. The plumber was going to bill them, and it was a little difficult at times to get a hold of them. So I would say that was one good and one not so good thing. I'd give it a B-.”

Review by
04/06/2017

“The repairs on the bedroom. I was very pleased. They were very punctual. Very professional. Very organized. Very clean. They picked up everything. They left my house clean. They explained everything: what they were going to do, how they were going to do everything, and actually when the supervisor left the workers here he would call me to ask me if everything was OK, if I had any questions. They were very, very professional. I will highly recommend them. I am happy with the way they handled everything. I am very, very impressed. I'd give them an A+.”

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